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I notice a piece of lint under the glass on my desire. Not highly noticable, but still... I suppose its kind of impossible to make a screen thatsize and have it sealed with zero foreign objects undreneath? I read that this was a common problem with the nexus one. not sure if its common on Desire, or if the dust was there when I bought it, or got in in the last 3 days.
I wouldn't consider replacing it or anything, not over that. Maybe over a dead pixel, buit not some lint. anyone else notice anything under their glass?
yup got same, a tiny piece above the menu key, about 2 mil from the bottom edge of the screen. not enough for me to send it back though.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
yeah I read quite a few threads on the matter. Theres a good chance you'd get the same in a replacement model so not worth it if its minor. Loving the phone though. some piece of kit
I didn't notice anything under the glass screen so far. I got mine on March 27th.
mcgon1979 said:
I suppose its kind of impossible to make a screen thatsize and have it sealed with zero foreign objects undreneath?
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Well that's not true. I have had an HD2 for several months now and as we know it has an even bigger screen than the desire.
My point is that I have absolutely NO dust particles under my glass. I have looked and looked, under sunlight etc. NO dust. Why? Cus on the HD2, the LCD is glued to the glass/digitizer wich makes it impossible for dust to get in. On the Desire, I believe this is not the case wich means dust will eventually build up under there with time.
Halle said:
My point is that I have absolutely NO dust particles under my glass. I have looked and looked, under sunlight etc. NO dust. Why? Cus on the HD2, the LCD is glued to the glass/digitizer wich makes it impossible for dust to get in. On the Desire, I believe this is not the case wich means dust will eventually build up under there with time.
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Alas you are right. I have more dust under my screen than I did when I got the phone 2 months ago. So... I guess it's not airtight. well, not that I expected it would be. maybe they could not glue the amoled screen to the digitiser/glass in the amoled screens. who knows.
solution
ive posted a reply about this on the phone restarting thread. essentially htc said that BOTH the dust and phone restarting are their problem so ive had the phone replaced within a week
This is a massive problem with the Topaz. Dust gets in by the top of the volume key. Thankfully it's only noticeable with the phone switched off, so it's not serious issue, just very prevalent.
HTC need to improve their sealing process between digitisers and their screens.
I had dust under the screen after 1 week on the left hand side. Pretty bad design fault from HTC if you ask me. On my old HTC Magic dust came in from the speaker grille and then fell down from the top of the screen.
Back on the desire though I got a case and screen protector from amazon and no more dust has appeared since then.
jaymit said:
ive posted a reply about this on the phone restarting thread. essentially htc said that BOTH the dust and phone restarting are their problem so ive had the phone replaced within a week
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Cheers. I've contacted support, but I doubt they would replace the phone. We'll see.
mcgon1979 said:
Cheers. I've contacted support, but I doubt they would replace the phone. We'll see.
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They offered to take it in for repair (as opposed to replacement). Ah well. I'll hold onto it as its minor. I heard of some guy on here sending it off for repair only to get it back with more dust in it than originally.
I think the best thing is to examine the unit on the first day of purchase with a fine tooth comb. If anything is wrong then send it back to clove or hantec or whoever for a direct swap replacement. Next time... When Desires future heir is born I will do that.
Hi
New to this site but read an article you guys wrote on the new Z2 having issues with the front screen scratching easily. I purchased the phone 2 weeks ago and am enjoying it. But have noticed several scratches on the front screen. I am bit anal when it comes to protecting my screens on all my phones so this issue has me worried. All have done was put the phone in and of my pocket and there is definitely seems to be a problem.
I called Motorola and they agreed there was a problem with the screens and sent me a link for replacement. When I clicked on the link they wanted $29.99 to replace. The phone is only 2 weeks old and so far everything is great about it, I even purchased a few mods. But what good is a phone with amazing graphics when your screen is covered in scratches.
Any one having same issues ? Any advice on how to remove the scratches so I can put a stronger screen protctor ?
Thanks
Mike Fabiano said:
Hi
New to this site but read an article you guys wrote on the new Z2 having issues with the front screen scratching easily. I purchased the phone 2 weeks ago and am enjoying it. But have noticed several scratches on the front screen. I am bit anal when it comes to protecting my screens on all my phones so this issue has me worried. All have done was put the phone in and of my pocket and there is definitely seems to be a problem.
I called Motorola and they agreed there was a problem with the screens and sent me a link for replacement. When I clicked on the link they wanted $29.99 to replace. The phone is only 2 weeks old and so far everything is great about it, I even purchased a few mods. But what good is a phone with amazing graphics when your screen is covered in scratches.
Any one having same issues ? Any advice on how to remove the scratches so I can put a stronger screen protctor ?
Thanks
Click to expand...
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https://forum.xda-developers.com/showthread.php?t=3672144
filthyfnj24 said:
https://forum.xda-developers.com/showthread.php?t=3672144
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Click to collapse
What is the link for the screen? I too have little fine scratches on my screen of my Moto Z2 Force of course due to the type of material it is made of. I just want to replace it and put a screen protector on and should be good to go. Scratches are the only complaint I have about my Z2 Force to look on the positive side. I am more than happy with it and I had no idea when I bought it that they would have mods for this phone ! So what a fantastic surprise..
Scratches here are not a problem. Here all ok with the screen, just crackle by pushing the screen and battery just 2677mAh after few months. The battery is dead before anything going wrong with the screen, right? But great device. No screen protector needed here, no scratches.
Hi everyone,
I am seriously considering buying the Moto Z2 Force as a replacement of my old Moto X 2014 (I still love it but my screen got a bit shattered one year ago:crying.
The only thing that is holding me back is that screen peeling problem I heard of. So, after reading some threads I would like to see how spread the problem is by proposing you this survey.
In case you had the issue, it would be very useful for me to know how you solved (got a replacement, removed the shutterproof screen protector, ...?)
Thanks a lot!
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue https://youtu.be/KfEjQWtvckQ which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
doubledragon5 said:
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
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The video is supposed to show a problem with the shattershield screen where the outer screen protector lense is detached from the inner layer.
Some people on Lenovo forums reported screen peeling issue after experiencing something like the video shows.
On the same forum, some other people claim they had a screen protector on when the peeling started.
Anyway, I contacted Motorola Support and they:
Confirmed that if you remove the outer layer, the warranty is permanently voided for the whole phone... Not good
Suggested me to refer to the seller for a substitution since I am in the first two weeks after buying the phone
Still deciding what to do...
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
kir89 said:
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
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Click to collapse
I purchased a Otter Box Defender, and that might be why I have no issues.. On my G5 Plus I had a Otter Box commuter and a screen protector and they worked well as well.. If your nervous about that pone, best bet might be to replace with a different model.. I sure as hell would. Good luck.
kir89 said:
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue
which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
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Click to collapse
Have the same issue and can hear that. But it seems to be normal. I can push in the screen a little bit. I think it's not the original foil of the top, which is pelling. I think it's hearable because it's plastic and elastic. I can see (by screen on) that's not the foil while I'm pressing the screen in. It's more the complete screen. Would it be the foil, I wouldn't see what I see by pushing in the screen. Plastic is easly elastic. That's all.
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
kir89 said:
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
Click to expand...
Click to collapse
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
allrightlite said:
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
Click to expand...
Click to collapse
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
kir89 said:
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
Click to expand...
Click to collapse
Screen is moving down at the bottom, for me it's 100% so. And if I do it carefully, I can see it without hearing it. But yes, would be nice if anyone can test it without the foil. But, I can trust what I see, all real. So, it's the plastic. Hope anyone else can confirm this.
Another problem, what I have seen. I have burn in at the bottom. The navigation buttons keeps/burn in. Now I have set up the moto fingerprint navigation and it should gone next time. And that's really good. Works very well. And the space of the screen is now bigger, nice effect.
But, good to know with the burn in. This smartphones are made for a short time, maybe 2 years. On my computer monitor I have never seen burn ins like that. So, it's a market/business. Screen not made for working over years
And what really is very very good is the battery. Have last time good 8.5-9h sot. So, that's better than many people think.
But back to the screen. That's the topic here. Maybe we have to bring it to the repair center after 1.5 years. Maybe because burn ins, peeling and so on. We will see
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
ninjakira said:
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
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Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
allrightlite said:
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
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Click to collapse
What am I supposed to be hearing on my device lol? And idk I just personally call it a 2nd gen screen cause it's easier to explain it like that to the people that I live around in my area ??there not to bright lol. I do know it's not the original shatter screen stuff that was peeling. it honestly was pretty hard for me to understand what my moto agent was saying to me when he explained it so I only caught bits and pieces. My model number is still xt1789-04 TMobile variant. I don't have a clicker also
My inner screen protector has started coming up right along the crease. It started just at the edge and has started going down along the fold for the last week or so. Has anyone else had this problem? I was thinking I would probably get one of the WD replacement ones and swap them out. I'd probably have someone do it for me so I don't mess it up. Anyone else experience this and is that the best screen protector to get?
pside15 said:
My inner screen protector has started coming up right along the crease. It started just at the edge and has started going down along the fold for the last week or so. Has anyone else had this problem? I was thinking I would probably get one of the WD replacement ones and swap them out. I'd probably have someone do it for me so I don't mess it up. Anyone else experience this and is that the best screen protector to get?
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Pretty common I think, lots of posts around Reddit about it etc. Whitestone don't do their glass one anymore but I think their PET one is good for it.
Mine started with a couple bubbles near the middle. Next day worse. Removed it, going without for now and may replace. Reviews on Amazon say they only last so long.
same here
Thanks for the replies. Just glad to know that it is fairly common. I was just going to remove it but I'm too chicken to go sans protector on the inner display.
Same here. It is unnoticed when the screen is on, but when it is of or dark scene, I can see the protector is starting to get loose at the bottom of the crease.
I took mine off and replaced it with the Whitestone Dome Film which is waaay better
Here is my Reddit post on installing the WSD Film:
https://www.reddit.com/r/ZFold3/comments/tji7a9
The reviews on Amazon aren't that great for WSD
catman51 said:
The reviews on Amazon aren't that great for WSD
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it's not good for the ultra thin glass protector. We used the film protector
Samsung UK ended up replacing my entire screen to fix this...
flakmunky said:
Samsung UK ended up replacing my entire screen to fix this...
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How did you do this? My screen protector is coming up, so went to their support chat.
After a long conversation, it was determined that the screen protector is a consumable so not covered by warranty or care+ which I have.
I could have an engineer visit, but as its a consumable they would charge £40 to replace.
In the end, the CS advised I remove the screen protector myself. This would not void any warranty.
Then, if I had any subsequent damage, to make a claim on care+
I used the Samsung Members App --> Support and then Text Chat.
I just read through the transcript and I actually started asking about another issue I had, which was that it wouldn't open completely flat and had lost the snap when you close it. I also mentioned in the chat the issue with the screen protector.
I had to send them pictures of the issues, and they arranged for the engineer visit. I got the same messages that it would cost me £40 if there wasn't a fault. When they guy came out he looked at the screen and said that it would need a new screen because "when you remove the screen protector they crack down the middle" which I thought was BS and I asked him if they was really the case. He ended up transplanting the motherboard from my phone into a new chassis with new screens and new batteries.
He said it needed a new screen, I didn't think it did...
As for the phone not opening fully, it wouldn't hold open like it did when it was new, not did it snap open the last 5 degrees when opening. Night and day difference when I got it back. Took about an hour to fix.
Maybe, if yours won't open fully, you could get the same repair done under warranty?
I started asking about the screen protector lifting as I didn't think they were going to do anything about the phone opening fully, as it was only a few degrees away from being flat, so I threw in the screen protector as well to cover my ass for the £40 as I read on Reddit that this was a warranty repair...
I actually thought the screen protector was the reason I got the warranty repair but after reading what you posted, it must have been the folding issue. I've just looked at I've deleted the photos I sent them, but the folding issue was very minor, which is why I thought the screen protector was my ace card.
flakmunky said:
I used the Samsung Members App --> Support and then Text Chat.
I just read through the transcript and I actually started asking about another issue I had, which was that it wouldn't open completely flat and had lost the snap when you close it. I also mentioned in the chat the issue with the screen protector.
I had to send them pictures of the issues, and they arranged for the engineer visit. I got the same messages that it would cost me £40 if there wasn't a fault. When they guy came out he looked at the screen and said that it would need a new screen because "when you remove the screen protector they crack down the middle" which I thought was BS and I asked him if they was really the case. He ended up transplanting the motherboard from my phone into a new chassis with new screens and new batteries.
He said it needed a new screen, I didn't think it did...
As for the phone not opening fully, it wouldn't hold open like it did when it was new, not did it snap open the last 5 degrees when opening. Night and day difference when I got it back. Took about an hour to fix.
Maybe, if yours won't open fully, you could get the same repair done under warranty?
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Click to collapse
Apart from the screen protector coming up (it's only 3-4mm at the moment, but it's getting bigger) the phone has performed and behaved brilliantly. No issues with the hinge or folding/unfolding
I've just been on chat with them as mine has started lifting at the top and bottom of the fold. Was told it's not covered by the warranty, I could send it back to them and they would charge me for it, although couldn't tell me how much and they "might" be able to get it back to me in ten days. I told them I wasn't going to send it back without knowing how long or how much and that's where it ended.
frogdr1ver said:
I've just been on chat with them as mine has started lifting at the top and bottom of the fold. Was told it's not covered by the warranty, I could send it back to them and they would charge me for it, although couldn't tell me how much and they "might" be able to get it back to me in ten days. I told them I wasn't going to send it back without knowing how long or how much and that's where it ended.
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Yes. They offered me the same - with the same vagueness around timescales.
That's why I asked for an on-site engineer.
m_w_clarke said:
Yes. They offered me the same - with the same vagueness around timescales.
That's why I asked for an on-site engineer.
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Click to collapse
Yep asked for that as well and they said no, I could either go to Stoke or send it in, checking online it looks like we don't have a door repair technician in Yorkshire.
Just an update; in the past 24 hours the bubble/peeling/rainbow effect has reached the whole length of the crease. So this morning, I decided to remove the screen protector.
Still a little nervous of having a naked screen - and at the moment my finger doesn't seem to glide as well on it.
I'll wait and see how things go
I peeled mine off yesterday and fitted the whitestone dome one, went on perfectly much to my surprise, feels great, my mate who has a fold as well commented that the screen looks sharper than his with the original one on.
Couple months ago air got between the inner screen protector and the screen along the crease like we've all seen before by other Fold 3 owners.
When I opened the Fold today I noticed a few dead pixels right in the middle of the inner screen. Closing and opening it again apparently killed the whole screen along the crease. The left side is still working, right side is completely dead.
I think the screen suffered a lot when opening the Fold. The screen protector probably moved a little bit every time I opened it and created some kind of pressure to the screen because of the air underneath. At least that's my explanation for it.
So if you've got air beneath your screen protector, replace it before your Fold ends like mine..
When mine started to peel out, I've just taken it out completely. I've assumed it's safer that way, so e.g. sand does not get between the protector and the screen.
It's ca month I'm using it without protector and all works great so far (also there are videos on YT saying that screen presents better without it, but nonetheless I would not remove it unless it peels out)
medikoo said:
When mine started to peel out, I've just taken it out completely. I've assumed it's safer that way, so e.g. sand does not get between the protector and the screen.
It's ca month I'm using it without protector and all works great so far (also there are videos on YT saying that screen presents better without it, but nonetheless I would not remove it unless it peels out)
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Click to collapse
I read that you loose warranty if you remove it, that's why I didnt do it. Now that I have to send it in I don't want to risk Samsung rejecting it because I peeled it off, you know.
There's also no official store close to where I live where I could have replaced the screen protector.
Taking mine in on Monday as I started to get an air gap at the bottom of the hinge... Hope it holds out until then
I got mine in mint condition from Swappa and it had the inner screen protector with no issues but after about a month of heavy use it started coming up at the bottom in the crease so I just removed it because it was getting hair and pocket lint under it and making the screen look bad. So far months later I've had zero issues.
Considering I got this second hand, I never expected a warranty anyway so if anything were to happen I plan on either trading it in for something else or paying for a repair at a local shop or do it myself (I own my computer repair business and I could probably figure it out)
HeyHooBanana said:
Couple months ago air got between the inner screen protector and the screen along the crease like we've all seen before by other Fold 3 owners.
When I opened the Fold today I noticed a few dead pixels right in the middle of the inner screen. Closing and opening it again apparently killed the whole screen along the crease. The left side is still working, right side is completely dead.
I think the screen suffered a lot when opening the Fold. The screen protector probably moved a little bit every time I opened it and created some kind of pressure to the screen because of the air underneath. At least that's my explanation for it.
So if you've got air beneath your screen protector, replace it before your Fold ends like mine..
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wow! same exact thing happened to mine! looks identical! Had to tell samsung it happened out of nowhere im waiting on the RMA to return now> Thank you i was using a skinomi and yup air under the screen. you saved me future headache my friend thanks!