Hey everyone. I dropped my Moto Z2 Force today at work and while the screen didn't shatter, it is no longer responsive. In my infinite wisdom, I restarted it and now it is locked and still unresponsive. It's asking for my PIN to enable fingerprint reading which doesn't work because the screen is unresponsive. How can I get to the phone files to transfer pictures on the device to my computer before sending it in through my warranty services? It's not popping up as a device when plugged into my computer.
Sounds like the digitizer broke or unplugged. I don't know a software way off hand but ifixit should have a walk through so the can reattach it if the ribbon popped out
CatEyez6083 said:
Hey everyone. I dropped my Moto Z2 Force today at work and while the screen didn't shatter, it is no longer responsive. In my infinite wisdom, I restarted it and now it is locked and still unresponsive. It's asking for my PIN to enable fingerprint reading which doesn't work because the screen is unresponsive. How can I get to the phone files to transfer pictures on the device to my computer before sending it in through my warranty services? It's not popping up as a device when plugged into my computer.
Click to expand...
Click to collapse
If you have adb debugging enabled, you can just
Code:
adb pull /sdcard/ c:/sdcard
that will pull everything from the internal storage to a folder named sdcard in C: drive
41rw4lk said:
If you have adb debugging enabled, you can just
Code:
adb pull /sdcard/ c:/sdcard
that will pull everything from the internal storage to a folder named sdcard in C: drive
Click to expand...
Click to collapse
I don't know if I have it enabled or not. How would I find out? And then where am I typing this code?
CatEyez6083 said:
I don't know if I have it enabled or not. How would I find out? And then where am I typing this code?
Click to expand...
Click to collapse
Just open a command prompt and type 'adb devices' w/o quotes of course. If you see a serial number then your phone is connected and ready, if you don't see anything then adb debugging probably isn't enabled. Honestly I think your question answers itself and you don't have enabled. Plus you need to have adb installed which is easy if you don't. I don't mean to sound condescending, it was just a quick way to grab your files without having to use your broken screen.
Related
Hi, great site you have here. I dropped my GS3 and broke the digitizer. The phone turns on, but has a blank screen. Of course I didnt back anything up to google or save my contacts to my sim. I tried using kies with my laptop and connected my phone, but it says my phone is locked. I enabled a swipe pattern on the phone before i broke it, but I cannot unlock it since the digitizer is not working. Is there anything I can do to disable it? Also, Samsung is quoting me about $175 ($65 for the digitizer, $100 for labor/shipping) to fix the phone, however they wipe then entire thing and of course all my contacts, pictures, music, apps and everything will be gone. If I cant get kies to work because the phone is locked, can you recommend a good place to purchase the digitizer? Is it difficult to install yourself? Thanks for all the help
You can use the "adb pull" command to pull any files/folders off your sd-card even with the screen lock (I've tested this). Install the android SDK and adb can be found in the platform-tools folder. Simply use the windows command prompt to pull the needed folders out. Sorry for your misfortune hope that helps.
illmatic24 said:
You can use the "adb pull" command to pull any files/folders off your sd-card even with the screen lock (I've tested this). Install the android SDK and adb can be found in the platform-tools folder. Simply use the windows command prompt to pull the needed folders out. Sorry for your misfortune hope that helps.
Click to expand...
Click to collapse
Thank you for the help. I will try and you tube how to do what you told me, as I know next to nothing about using computers in this way lol
xxH3llsp4wNxx said:
Thank you for the help. I will try and you tube how to do what you told me, as I know next to nothing about using computers in this way lol
Click to expand...
Click to collapse
No problem! Good luck, there are tons of videos/tutorials on how to set up the SDK. Just make sure to install the right drivers or else your device won't show up in ADB.
Just to simplify it a bit, I figured it might save you some time.
1. SDK installer file:
http://developer.android.com/sdk/index.html
2. Once you've got the SDK installed and configured open up "Command Prompt" (if on windows) (have your device on and at the lock-screen).
3. In command prompt, navigate to "sdk/platform-tools/" (or wherever you chose to install the SDK, just make sure to navigate to the platform-tools directory as that's where adb is located) (use cd command)
4. Next, type "adb devices" into command prompt to make sure your device shows up (it might be named something weird, don't worry)
5. Now, type "adb pull /sdcard/*FOLDERTOCOPY* (if you don't remember the names of the folders you can dump the entire sdcard)
This will dump your sd-card files to the "sdk/platform-tools/" directory.
Cheers.
wow, thanks for the time to write that out for me, it is greatly appreciated. I will try this out when i get home from work.
Wont identify my phone
Hello! It seems that I have the same problem. I have followed your directions. However, when I type "adb devices" the next line is blank. I do not think that it see's my phone. I have a Galaxy S3 on Verizon. I am running Windows 8. I have attached the phone through it's USB and the computer sees the phone.
Am I missing something?
Thank you
Hi. Most probably it is due to adb drivers not being installed. Download the galaxy s3 toolkit, and install the android drivers from within.
Toolkit:
http://forum.xda-developers.com/showthread.php?t=1746665
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I have just posted this thread to another topic of whom the user may encounter a similar contacts lost situation.
Hope that would help him
I recently had to pull files from a gnote2 with a broken screen. With the lock enabled you won't have access to the files via adb unless you have a custom recovery installed. What I did was enter download mode and then Odin an insecure boot loader. After that I was able to use adb to pull the files.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
illmatic24 said:
No problem! Good luck, there are tons of videos/tutorials on how to set up the SDK. Just make sure to install the right drivers or else your device won't show up in ADB.
Just to simplify it a bit, I figured it might save you some time.
1. SDK installer file:
http://developer.android.com/sdk/index.html
2. Once you've got the SDK installed and configured open up "Command Prompt" (if on windows) (have your device on and at the lock-screen).
3. In command prompt, navigate to "sdk/platform-tools/" (or wherever you chose to install the SDK, just make sure to navigate to the platform-tools directory as that's where adb is located) (use cd command)
4. Next, type "adb devices" into command prompt to make sure your device shows up (it might be named something weird, don't worry)
5. Now, type "adb pull /sdcard/*FOLDERTOCOPY* (if you don't remember the names of the folders you can dump the entire sdcard)
This will dump your sd-card files to the "sdk/platform-tools/" directory.
Cheers.
Click to expand...
Click to collapse
Thanks for this, I've just recovered data from a Galaxy S2 using this. I was able to activate USB debugging using blind touches, based on a video, and recovered the sdcard using
Code:
adb pull /sdcard/ MYFOLDER
Yea what people seam to forget is that adb only works if it was enabled on the device before hand....
Sent from my ATT Samsung Galaxy SIII using TapaTalk
broken screen with screen lock on, trying to use Kies as a tempory remote terminal
Hi all,
I have the Galaxy S3 SGH-I747, and this morning I managed to break the LCD. The digitizer isn't cracked, but seems to be unresponsive.. I'm not with any of the major carriers, I have GCI in Alaska. I'm on the road, away from home, working. I should be able to get a new case when I get home. Which will be in only 4 days, luckily.
I was also hoping I could use Kies essentially as a remote terminal to send SMS or make calls just until I can get home and replace the case. (Which in my mind is actually an easier quicker repair than the screen digitizer replacement, just not always quite as cheap.)
I have ADB, I'm just not an expert with it. Is there a way to use it to disable to lock screen, even temporarily, so I can use the GUI in Kies? Is there any was to turn on the Bluetooth perhaps? I already have the partnership established with my Laptop, and is set up to connect without confirmation. I might be able to figure out a way to get some sort of functionality out of it until I can get it repaired.
Yea what people seam to forget is that adb only works if it was enabled on the device before hand..
Click to expand...
Click to collapse
I don't think I have connected this phone with the ADB yet. I also didn't have the USB debugging mode enabled. Am I SOL getting it connected with the ADB, then?
Hi illmatic24. I need a help - I have a Samsung E7 - broken lcd, forgot the password and usb debugging mode is off. Is there anyway through which I can recover my phone's content? I want access to my internal storage memory. Any help will be much appreciated. Thanks, Ritz
my lg optimus g screen is carcked and unresponsive...
my usb mode is set to default charging mode and not mtp ... i need to access the files on laptop to recover them....
how to access the files, change the mode without using screen ? is it possible ?
and how much is it to fix the screen ?
If you did enabled the adb, just use "adb pull /sdcard/ c:\sdcard\" command
If you not, i dont see anyway you can pull them, because you have to unlock screenlock, otherwise phone will just reject mtp connection
Tim4 said:
If you did enabled the adb, just use "adb pull /sdcard/ c:\sdcard\" command
If you not, i dont see anyway you can pull them, because you have to unlock screenlock, otherwise phone will just reject mtp connection
Click to expand...
Click to collapse
yea i did enable usbdebugging...... how and wher do i give that command ? in cmd ?
In cmd, type "cd <your adb folder>" and the command i wrote above.
So in my case it would look like this:
1)cd D:\temp\F180K\ADB
2)adb pull /sdcard/ d:\temp\F180K\sdcard\
Tim4 said:
In cmd, type "cd <your adb folder>" and the command i wrote above.
So in my case it would look like this:
1)cd D:\temp\F180K\ADB
2)adb pull /sdcard/ d:\temp\F180K\sdcard\
Click to expand...
Click to collapse
thx wil let u kno how it goes =)
btw its in charging mode....how do i change it to mtp ???
and screen is unresponsive so cant change the usb option!
The mode doesnt matter, even with mtp mode set on you must unlock the screen otherwise phone will reject connection. And you cant unlock it with broken screen.
Sad day today.. dropped my S6 Edge and the result was a shattered front screen. I can't use any of the touch function, but the phone does appear to work partially ( I still get email alerts on my connect android wear).
I wanted to perform an adb backup , I'm able to connect the phone to my computer, however, when I give the :
adb backup -all -f C:\backup.ab command, it wants me to unlock the device and confirm the backup operation.
I tried unlocking with my fingerprint but it's not working. I can't see anything on screen, other than a flashing light.
Any other suggestions how to backup/ transfer data from phone? sadly kies no longer works which would have worked...
Thanks for all help in advance.
That sucks big time. Turn the phone off, put the phone in download mode and issue the commands that way. This will by pass the phone asking you to unlock it.. See if that works for you.
grneyez said:
That sucks big time. Turn the phone off, put the phone in download mode and issue the commands that way. This will by pass the phone asking you to unlock it.. See if that works for you.
Click to expand...
Click to collapse
I just tried that. When I give the adb backup command screen reads: "waiting for adb Mode" and does not seem to progress. when I loaded odin it does seem to recognize phone ready to go so the connection is live.
any other suggestions?
Are you rooted? If so, do you have developer options checked?
S6 edges is not rooted. Developers options was enabled previously since I had used Helium for date transfer from my older S5 to edge.
Not sure why you can't ADB in download mode. Wish I could of been more helpful.. Maybe someone else will be able to help.
grneyez said:
Not sure why you can't ADB in download mode. Wish I could of been more helpful.. Maybe someone else will be able to help.
Click to expand...
Click to collapse
So I rooted my phone even though the screen is cracked. I tried everything I could think of, not much to lose anymore.
I can still access the adb , shell, but still having same issue.
I tried the pull command but I get an error after screen starts creating a list " No such file or directory"
Any more suggestions?
Hi all!
I recently dropped my OP3 and now i have a black screen and touch screen doesn't work. The phone is still on and operating (i tried calling it from another phone and it works). I want to recover data but apparently i have usb debug off and i tried connecting a keyboard with an OTG but apparently i had to activate OTG from phone, otherwise it doesn't recognizes it.
Do you know any method to recover data?
My last chances are repairing the screen myself to avoid the assistence erase all the data, or transfer my motherboard to another OP3, but do you know any other method before these two above?
Thank you
manto02 said:
Hi all!
I recently dropped my OP3 and now i have a black screen and touch screen doesn't work. The phone is still on and operating (i tried calling it from another phone and it works). I want to recover data but apparently i have usb debug off and i tried connecting a keyboard with an OTG but apparently i had to activate OTG from phone, otherwise it doesn't recognizes it.
Do you know any method to recover data?
My last chances are repairing the screen myself to avoid the assistence erase all the data, or transfer my motherboard to another OP3, but do you know any other method before these two above?
Thank you
Click to expand...
Click to collapse
Most likely the connector has become loose (since you have not said anything about the screen being broken) and you can try to reconnect it by yourself.
Another alternative is to see if adb is working and your PC is authorised. If so, you can use the 'adb pull /sdcard' command to copy your data to the PC.
Alternately, search with Google since I remember reading about a method to mirror your screen and then using the mouse to enable whatever you want.
tnsmani said:
Most likely the connector has become loose (since you have not said anything about the screen being broken) and you can try to reconnect it by yourself.
Another alternative is to see if adb is working and your PC is authorised. If so, you can use the 'adb pull /sdcard' command to copy your data to the PC.
Alternately, search with Google since I remember reading about a method to mirror your screen and then using the mouse to enable whatever you want.
Click to expand...
Click to collapse
I'll check the connector but the screen has some cracks (tho i've seen screens in worse condition then mine work).
And i can't use the mouse because OTG is not on, on other phones you don't need to give permission to use OTG but on mine you have to,
manto02 said:
I'll check the connector but the screen has some cracks (tho i've seen screens in worse condition then mine work).
And i can't use the mouse because OTG is not on, on other phones you don't need to give permission to use OTG but on mine you have to,
Click to expand...
Click to collapse
What about adb? That is the easiest.
I am not talking about connecting the mouse to the phone through OTG. I am talking about using the PC's mouse to manipulate the cursor to the point where you want it on your PC's screen where your mobile screen is mirrored.
tnsmani said:
What about adb? That is the easiest.
I am not talking about connecting the mouse to the phone through OTG. I am talking about using the PC's mouse to manipulate the cursor to the point where you want it on your PC's screen where your mobile screen is mirrored.
Click to expand...
Click to collapse
I think you are referring to Vysor, but i can't use it with debugg off again. Edit: I see that there are other apps like that but for most of them you have to install them on the phone, i'll search a bit more tho.
As for ADB i tried before with another phone with debug off and adb doesn't see the phone, i'll try with my broken phone but i don't think it will be different.
manto02 said:
I think you are referring to Vysor, but i can't use it with debugg off again. Edit: I see that there are other apps like that but for most of them you have to install them on the phone, i'll search a bit more tho.
As for ADB i tried before with another phone with debug off and adb doesn't see the phone, i'll try with my broken phone but i don't think it will be different.
Click to expand...
Click to collapse
Just now, I switched off USB debugging in my OP3 and connected it to the Laptop. While the command 'adb devices' does not find the phone, as soon as it is connected, it shows up as a storage device and I can open it and copy data. I think that for this to work, you should have enabled MTP option for file transfer.
Check this on your phone.
EDIT: Check THIS as there seems to be a way though I am not sure that it works on current Android versions since the file locations may be different. Read till the end.
My phone goes in charging mode when connected to pc, and pc doesn't see it.
Did you do that through recovery mode?
manto02 said:
My phone goes in charging mode when connected to pc, and pc doesn't see it.
Did you do that through recovery mode?
Click to expand...
Click to collapse
No. Tried it while booted.
Now I tried on recovery mode. Still I get it as a storage device and I can copy data.
So most probably your phone is stuck on charging and not on MTP.
tnsmani said:
No. Tried it while booted.
Now I tried on recovery mode. Still I get it as a storage device and I can copy data.
So most probably your phone is stuck on charging and not on MTP.
Click to expand...
Click to collapse
I believe so, every time I connected it to pc i had to switch manually from charging to recovery.
I guess my best solution is to buy a screen replacement and repair it myself
manto02 said:
I believe so, every time I connected it to pc i had to switch manually from charging to recovery.
I guess my best solution is to buy a screen replacement and repair it myself
Click to expand...
Click to collapse
Have you tried fastboot flash twrp recovery and then fastboot reboot to recovery
You can try usb c to hdmi adapter , connect to a monitor or tv.
I am not sure but worth trying!!!
manto02 said:
Hi all!
I recently dropped my OP3 and now i have a black screen and touch screen doesn't work. The phone is still on and operating (i tried calling it from another phone and it works). I want to recover data but apparently i have usb debug off and i tried connecting a keyboard with an OTG but apparently i had to activate OTG from phone, otherwise it doesn't recognizes it.
Do you know any method to recover data?
My last chances are repairing the screen myself to avoid the assistence erase all the data, or transfer my motherboard to another OP3, but do you know any other method before these two above?
Thank you
Click to expand...
Click to collapse
From what i can remember, the recovery mode, accessible from the fastboot menu, has a usb access mode.
If worst comes to worst though, i personally have replaced the screen on my OP3, and its not as difficult as it seems or is made out to be. Took me max 4 hrs.
the son of a friend crashed the display and it is now black and cannot be used. How to save the pictures stored on the phone? Does ist work without root with ADB?
hanschke said:
the son of a friend crashed the display and it is now black and cannot be used. How to save the pictures stored on the phone? Does ist work without root with ADB?
Click to expand...
Click to collapse
Connecting your phone to a pc should enable you to see all the files in the phone, however, you may need to change a setting or so first, and if your screen is black, that's going to be a harder thing. You can try unlocking the phone (if your touch works at least, even if you are blinded by the black screen) and connect it to your pc, hopefully it will connect, if not, search for a guide on yt about how to connect the phone to your computer via adb and try to memorize how the UI looks and where to touch, also you can try to memorize how to access to screen cast, that will make things easier, if your touch does not work, you'll need a mouse or so via otg to do that, let me know how it goes
thank you for replay. I thought that there is an adb command like adb connect copy the picture folder but this is very difficult if he dont enable adb debugging.
hanschke said:
thank you for replay. I thought that there is an adb command like adb connect copy the picture folder but this is very difficult if he dont enable adb debugging.
Click to expand...
Click to collapse
yeah, will have to see how the ui looks and try to make the same, it should be accepting a prompt on the center of the screen (as seen on yt videos) or slide down notifications to enable usb transfer (as seen on yt videos too), for now I don't know anything else to do, let me know if he has a usb mouse and the otg adapter for futher help, I could record the steps to enabling that using the mouse on a black screen.
hanschke said:
the son of a friend crashed the display and it is now black and cannot be used. How to save the pictures stored on the phone? Does ist work without root with ADB?
Click to expand...
Click to collapse
They should just automatically backup
BROKEN1981 said:
They should just automatically backup
Click to expand...
Click to collapse
yeah, but if it is on gphotos or something auto backup, some folders still won't backup by default, check on gphotos on other device and see if the photos are there, good point broken1981