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Does anyone know if it's possible to purchase Nexus Protect down the road after you purchase the device? I just don't have the money to shell out extra for it at the moment for it.
voyagerfan99 said:
Does anyone know if it's possible to purchase Nexus Protect down the road after you purchase the device? I just don't have the money to shell out extra for it at the moment for it.
Click to expand...
Click to collapse
Your best bet is contacting the Google Store customer support team
I ordered a 5X this morning through Project Fi and there wasn't an option to purchase the protection plan and only a check box to be notified when it was available for purchase.
I've already looked into this. If you purchased the phone at the Google Play Store (Not Project Fi) You will be given the option to add protection. If you've already purchased the phone without the protection at the Play store you will NOT be able to add the protection to the phone. Now as for purchasing the phone at the Project Fi store you do not receive the option for protection but you do have the checkbox for them to notify you at a later time when it does become available. Hope that answers the question.
So, I place my order on the 4th for Pixel XL 128g in black using Google financing option. Order was successful, so I thought. Never got a confirmation email or anything. After submitting the page landed on order history with "Canceled" in the header. Login to sysnchrony and all my available credit is gone and there is a pending payment for the amount of the whole order. Fast fw to today, still same pending amount..a rep at google finance tell me that it shows approved and I should contact google store to get shipment info and what not.
Google store has no history of my order and keep insisting I used the wrong email to place the order haha wtf ever. They can't find any damn trace of it. No trace of it in my order history either. So guess I'm not getting the Pixel!!
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
92slammer said:
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
Click to expand...
Click to collapse
Were you able to reorder? Even if I ever get to reorder looks like they are out of stock for XL anyways.
Not with Google finance. I went ahead and just put it on my credit card. I tried Google finance again yesterday and it was declined because of the pending charge.
Gotcha. I'm going do the same once the XL is back to stock.
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
mrwicked said:
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
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Click to collapse
same here
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
hutzdani said:
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
Click to expand...
Click to collapse
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
mrwicked said:
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
Click to expand...
Click to collapse
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
hutzdani said:
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
Click to expand...
Click to collapse
Well that's good to hear. Hope the XL 128 comes back in stock soon so I can reorder.
Sent from my 2PS64 using Tapatalk
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Can you please post the link to order thanks
fineazbro said:
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Click to expand...
Click to collapse
Return it go a few days without a phone.
I was a victim of this as well. I called and was told that if I were to cancel my new XL 128gb pre-order and reorder with the promo code, I would have to wait likely another month before I receive the phone. I decided against it, but the rep was cool and added a ton of notes to my account so when I activate it, ill get some sort of credit towards my Fi account to compensate. He also confirmed that my device would def ship on the 21st.
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
sick_DMP said:
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
Click to expand...
Click to collapse
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
sitnlow4life said:
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
Click to expand...
Click to collapse
yeah, i havent had any response at all. And I have sent multiple emails w/screenshots of my acct information showing the purchase of the "Google Devices" in my acct balance history. It even has my monthly payment to project Fi right above that so called "declined purchase" . So they somehow can automatically take payment for my Fi service, send me my Nexus 6P and my Fi sim cards not to mention my Google cardboard etc.... several things have been purchased through the same acct with NO issues, now all the sudden Im having a bunch of problems... be serious Google....
So I purchased a Verizon Pixel XL... should I bother getting a Squaretrade warranty on it? I'm not sure how Google's warranty would work. So let's play a scenario out: if my phone breaks for some weird reason during year 1, what do I do? Who handles it? Does Verizon ship it to Google? I'm just phoneless for a while? Would there be a deductible? Google doesn't really give any details that I could find about the manufacturer warranty (I assume it's 1 year?).
One year warranty is the same for any company just about. It's covers manufacturers defects. So to put it simply. If there an issue caused by dropping the phone or there is damage/liquid damage it's not covered. If you have an issue that is not your fault.. like 8 months from now the speaker stops working and there's no damage then it's covered
aholeinthewor1d said:
One year warranty is the same for any company just about. It's covers manufacturers defects. So to put it simply. If there an issue caused by dropping the phone or there is damage/liquid damage it's not covered. If you have an issue that is not your fault.. like 8 months from now the speaker stops working and there's no damage then it's covered
Click to expand...
Click to collapse
I assumed that, but who handles it? Verizon or Google?
PsiPhiDan said:
I assumed that, but who handles it? Verizon or Google?
Click to expand...
Click to collapse
"Google" is effectively manufacturer, but you go thru your carrier to access it (unless you bought from Google Store).
Because carrier wants a chance to fix it, and because agreements are very particular, Verizon and YOUR deal may give you drop damage warranty (etc) if you pay insurance, but one year Google warranty (thru carrier) still applies.
Like every product for years.....
Sent from my sailfish using XDA Labs
Does Google normal 1yr warranty apply to devices purchased not from Google Store or Best Buy/VZW? Looking at buying one on Swappa.
I would think that a "New-resale" listing the Google warranty would start at the day I purchase it since i have receipt proving that device was purchased as New.
I would think that "used" devices warranty would be from build or original purchase date. So...the phone came out less than a year ago...so technically, all the used ones being sold right now should still be under 1 yr warranty right?
Edit: found this on google site: soo...is Swappa considered a "authorized seller"?
"Limited warranty
Google warrants that a new Phone (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Google’s published user documentation for one year from the date of original retail purchase in its original packaging by you. If a Phone has been refurbished, Google warrants that the Phone (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Google’s published user documentation for ninety days from the date of retail purchase by you (these warranties are collectively referred to as our “Limited Warranty”).
This Limited Warranty is only valid and enforceable in locations the Phone is sold and will apply only if you purchased your Phone from Google or its authorized resellers. This Limited Warranty only applies to hardware components (and not any software elements) of the Phone, and this Limited Warranty does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations, servicing other than by Google authorized technicians, and external causes such as, but not limited to, water damage, anomalies in the electrical current supplied to the device, and extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Phone will be uninterrupted or error free."
https://support.google.com/store/troubleshooter/3070579#ts=7168940,7169349
Edit 2: Guess i found my own answer...nope...no warranty even if bought new on Swappa.
https://productforums.google.com/fo...xt-place=topicsearchin/phone-by-google/swappa
https://support.google.com/store/answer/6160400?hl=en-AU&ref_topic=3244667
I'm thinking about selling my Pixel XL that I purchased new from the Google Store two months ago so I asked Pixel Support about the warranty. They told me that both the manufacturers warranty and the extended warranty were transferable to the new owner. They said the new owner wouldn't even need a receipt from me because the phone could be traced back to the original purchase at the Google Store via the device IMEI number. I'm not sure if the situation is different if the phone wasn't originally purchased from the Google Store. I contacted Pixel Support twice to verify the information and both times they told me the warranties are transferable to the new owner. You might want to contact the seller on Swappa and find out where the phone was originally purchased when new.
The azurian extended warranty plan does have a transfer website you can go to that requires the the serial number and the original owners email address and then sends an email to both parties and they both have to click links in order to confirm the transfer. But I have read quite a few forms where people have tried to make use of the warranty repair and not being the original owner the repair was denied.
---------- Post added at 03:47 AM ---------- Previous post was at 03:37 AM ----------
But yes...I'm looking at getting a pixel XL 128gb...but new with the special 2yr warranty...for $1,048 plus shipping...makes my stomach turn .most I have ever paid for a phone is around $200...lol. so I'm looking at resale or used ones...but with the camera Halo and mic issue I have read about...kinda hesitant if no warranty. Also...I read the pixel has a form of Google lock like iCloud lock that if it was not removed from owners account...u can't activate it. Don't know if that's true or not..
Anyway..my LG V10 crapped out on me...I'm ok with the Moto X pure I have as spare phone..but really want that camera the pixel has....and a 6in pixel 2 is too big for me...once that comes out end of the year. So the current XL seems to be my only option . I doubt I can get one used still with extended Google protection for $500 -$600 though...but $1k is a hell of a lot to pay for a phone with no micro SD, no AptX and not fully water resistant as much cheaper phones.
The phone is ludicrously overpriced but with 128g model the lack of a USB card wouldn't be an issue for most people and other high priced flagship phones are doing the same thing. The camera flare and mic issues are old ones that were fixed with software updates. Pixel support definitely told me on two occasions speaking to two different people that the manufacturers warranty on my phone was definitely transferable to the new owner but the policy might be different if the phone wasn't originally purchased directly from the Google Store. You could ask to see the seller 's purchase receipt before buying to see where the phone originally came from. You can also contact Pixel support yourself on the Internet even though you don't have a Pixel yet and explain to them that you are receiving contradictory information regarding whether the warranty would transfer and see what they tell you.
speedingcheetah said:
The azurian extended warranty plan does have a transfer website you can go to that requires the the serial number and the original owners email address and then sends an email to both parties and they both have to click links in order to confirm the transfer. But I have read quite a few forms where people have tried to make use of the warranty repair and not being the original owner the repair was denied.
---------- Post added at 03:47 AM ---------- Previous post was at 03:37 AM ----------
But yes...I'm looking at getting a pixel XL 128gb...but new with the special 2yr warranty...for $1,048 plus shipping...makes my stomach turn .most I have ever paid for a phone is around $200...lol. so I'm looking at resale or used ones...but with the camera Halo and mic issue I have read about...kinda hesitant if no warranty. Also...I read the pixel has a form of Google lock like iCloud lock that if it was not removed from owners account...u can't activate it. Don't know if that's true or not..
Anyway..my LG V10 crapped out on me...I'm ok with the Moto X pure I have as spare phone..but really want that camera the pixel has....and a 6in pixel 2 is too big for me...once that comes out end of the year. So the current XL seems to be my only option . I doubt I can get one used still with extended Google protection for $500 -$600 though...but $1k is a hell of a lot to pay for a phone with no micro SD, no AptX and not fully water resistant as much cheaper phones.
Click to expand...
Click to collapse
not entirely sure if AptX is shipped with O DP3, but it's an option on DP3 under developer options and selecting your codec. AptX HD is there as well.
fatapia said:
not entirely sure if AptX is shipped with O DP3, but it's an option on DP3 under developer options and selecting your codec. AptX HD is there as well.
Click to expand...
Click to collapse
yes i read that...but Android O is not gonna be out for a while. And I wonder how Google is gonna price the Pixel 2 phones( assume they will come with O)...i'm sure the 1st gen will be discontinued from play store asap...that is what i was told happened with the Nexus phones.
speedingcheetah said:
yes i read that...but Android O is not gonna be out for a while. And I wonder how Google is gonna price the Pixel 2 phones( assume they will come with O)...i'm sure the 1st gen will be discontinued from play store asap...that is what i was told happened with the Nexus phones.
Click to expand...
Click to collapse
true, they did hold out on O until the Pixel was released so there's nothing to say they wouldn't do they same with the pixel 2... yeah no doubt they'll ax it quickly like they did the 5x/6p
fatapia said:
true, they did hold out on O until the Pixel was released so there's nothing to say they wouldn't do they same with the pixel 2... yeah no doubt they'll ax it quickly like they did the 5x/6p
Click to expand...
Click to collapse
Hopefully Google will treat first gen Pixel owners better than they treated 5X/6P owners when the Pixel2 comes out. I have a 6P as well and I felt like to Google we become second class citizens overnight.
Google will not honor warranty
I purchased "new" 128gig Pixel XL from Fry's Electronics (a Google authorised reseller) on January 20th 2018, it died on July 16th 2018. I called Google to get an RMA under warranty and was informed that the warranty on my phone had expired on June 25th 2018 ( total of 5 months after purchase) and I should take it up with Fry's. I went face to face with the store manager at the Fry's store where I had purchased the phone. He basically blew me off saying I should take it up with Google. My phone is currently at an authorised Google repair center while I try to get American Express to repair or replace under their extended warranty. However I expect that they will refuse on the basis that I must have not purchased a new phone. I have been screwed by Google and their distribution network partners.
BE CAREFUL WHEN YOU BUY A GOOGLE PHONE. Get the IMEI number and check with Google how much of the warranty still exists.
Hopefully, I will find help here.
ADDED INFO:
- Phone was bought from a local shop which is an authorized Bell dealer. The phone was bought off contract at full price. The phone was not bought from Google Play Store
So since I've opened the case with Google Support (from the settings menu on the phone). It's been almost two week. Here's the rundown.
I’ve contacted them three times, I have to repeat the same issues over and over. Google Support confirmed me that they were a call center located in the Philippines.
-Call #1: Talked to Nate (amazing dude) said that he was going to print me the RMA to send the labels to my email. I have to send the phone first and then I'll get the replacement soon. There was a problem to produce my RMA labels. He said he will call me back with a solution. He called me back saying there was an issue will escalated the issue.
Waited 3 days
-Call #2: I contacted them another time since I didn’t get any updates since. They ask to verify my account by providing them the 4 last digits of my credit card? Again, repeat the same thing. They can't generate the RMA tag. The issue has been escalated since the day of the call.
-Call #3: They asked me the IMEI of my Nexus 5 (lol what ?)... Again guy can't generate the tag. The issue has been escalated since a while now. I’m super sad.
- Chat session #1 and #2: Talked with a supervisor says he will get back to me with a solution. Sent me two emails, then silence. Same deal.
So far… very disappointed with Google. I mean, I didn’t buy it from the Google Play store, but I was expecting some premium level of customer service at that price tag. Hell, I could walk into a Apple or Samsung store and get it replaced.
I cannot believe that I'm getting this kind of service from a company like that.
UPDATE of January 30th
- Label was finally processed on January 24th
- Phone was shipped on January 25th
- Google received my Pixel on January 27th
- Google Shipping department confirmed they approved the replacement, I should expect my shipping tag in 1 -2 business days.[/I]
UPDATE of February 07
- I did not receive my phone. I have many exchanges with Google but nothing sent out yet. Just support saying its 'in process or has been escalated'
I feel the same way when I try and chat amazon support. I work in tech support for the other A company so I know how to be clear and simple when contacting support. I tell them my issue and provide ant details they will need like my order number. They respond back asking for my order number..
Don't ever use email or chat with Amazon. Call them. It's not easy to find the number on their site but its there. BTW, their # 1 (888) 280-4331
To the OP, if you didn't buy from Google did you buy from VZ? If not, where did you get it? If not an authorized seller, that may be your problem.
Just curious, what is the problem with the phone?
Waibashi said:
Hopefully, I will find help here.
So since I've opened the case with Google Support (from the settings menu on the phone). It's been almost two week. Here's the rundown.
<snip>
I cannot believe that I'm getting this kind of service from a company like that.
Click to expand...
Click to collapse
Why do you think you will find help here? This is XDA not Google. Something is missing in your story and I'm not sure what it is. I'm also not sure what Apple and Samsung have to do with this. Or then again...
bobby janow said:
Why do you think you will find help here? This is XDA not Google. Something is missing in your story and I'm not sure what it is. I'm also not sure what Apple and Samsung have to do with this. Or then again...
Click to expand...
Click to collapse
I'm looking to see if others did an RMA with a non-Google Play purchased phone to sum it up. Also, if they had the same troubles that I got.
Mike02z said:
Don't ever use email or chat with Amazon. Call them. It's not easy to find the number on their site but its there. BTW, their # 1 (888) 280-4331
To the OP, if you didn't buy from Google did you buy from VZ? If not, where did you get it? If not an authorized seller, that may be your problem.
Just curious, what is the problem with the phone?
Click to expand...
Click to collapse
Massive burn-in on the three softkey buttons. I can see them everywhere except the home screen. Indeed, I bought the phone from a local shop downtown which isn't Verizon.
I hate I have to ask this... but is it real? I mean buy a super popular phone from a random vendor for all we know the guy could have dropped it in the toilet then repackaged, could be flipping damaged units from ebay, **** there might even be fake ones idk. The point is without a vendor we know anything about it's hard to say with certainty that it is google's fault.
Waibashi said:
Massive burn-in on the three softkey buttons. I can see them everywhere except the home screen. Indeed, I bought the phone from a local shop downtown which isn't Verizon.
Click to expand...
Click to collapse
Well that clears it up a bit. You might want to go down to your local shop and demand a refund or open a BBB case against them if they refuse. I, personally, have never seen a local shop selling a Pixel or an XL. Why would you do that? Nonetheless, you can't blame Google, as you did in the OP, if they won't warranty a third party sale. Apple would repair and replace it for free? I think not.
Regardless of where it was purchased, Google should back up their hardware as it still has a Manufacturer's warranty. Besides, Google themselves already took responsibility of the replacement in the first call with Nate.
This is somewhat pathetic customer support.
tdct12 said:
I hate I have to ask this... but is it real? I mean buy a super popular phone from a random vendor for all we know the guy could have dropped it in the toilet then repackaged, could be flipping damaged units from ebay, **** there might even be fake ones idk. The point is without a vendor we know anything about it's hard to say with certainty that it is google's fault.
Click to expand...
Click to collapse
It's 100% legit. The phone isn't a cheap Chinese knockoff. I verified the model number with my friend and they both match. Google says there is no problem with the warranty of the phone just it can't generate the shipping labels for me to send back the device.
bobby janow said:
Well that clears it up a bit. You might want to go down to your local shop and demand a refund or open a BBB case against them if they refuse. I, personally, have never seen a local shop selling a Pixel or an XL. Why would you do that? Nonetheless, you can't blame Google, as you did in the OP, if they won't warranty a third party sale. Apple would repair and replace it for free? I think not.
Click to expand...
Click to collapse
I will try to contact the local shop where it was originally purchased but it's past the 30 days warranty. I bought this phone second hand and the previous owner has been a real gentleman by constantly providing me info and receipts one his purchase. It has been 3 weeks, and he's still contacting me to know if the issue as been resolved. The local shop is an authorized Bell dealer and carries the Google Pixel XL and Pixel. He bought it off contract, full price.
I dunno why you get so fired up with this, I'm not dishing anything on Google, I'm just trying to find someone with the same issue. Plus, even if let's the phone has "something" wrong with it... 2 weeks and no answer from a company is unacceptable. Also, why I purchased from secondhand? Because I've saved over 500$ instead of purchasing it through Google Play store because here in Canada they go for 1207.05$ with taxes.
xocomaox said:
Regardless of where it was purchased, Google should back up their hardware as it still has a Manufacturer's warranty. Besides, Google themselves already took responsibility of the replacement in the first call with Nate.
This is somewhat pathetic customer support.
Click to expand...
Click to collapse
I agree. But even if I call them up, it's still the same discussion over and over. I can't even escalate this issue, I don't know where to find a mailing address for it.
Something still just doesn't seem right. Not generating a shipping label is no reason to not have an RMA number. (wow triple negative) Meaning you should have an rma number nonetheless. Ship it yourself at that point. I don't believe they ever had a return authorization for you which is why you are now stuck with the device. Second, you bought it from a Bell authorized store yet you have the contact of the original seller? So this store sells second hand / used phones? What the heck kind of store does that, a consignment store? It's time to either realize that you have a defective device and live with it (after all you did save $500) or contact the store and/or seller for a refund. I believe Google has figured out what happened and will not support a second hand device. Could be wrong and you will magically have some luck but I wouldn't count on it. That's why they are avoiding your calls.
I had this problem with the first gen Moto 360, I bought it off Amazon but apparently not from Amazon and they wouldn't repair a screen defect under warranty. They verified it was genuine but they wouldn't fix it.
Sent from my BTV-W09 using Tapatalk
Link to Google's Warranty document:
https://support.google.com/store/troubleshooter/3070579?hl=en#ts=7168940,7169349
Google warrants that a new Phone (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Google’s published user documentation for one year from the date of original retail purchase in its original packaging by you. If a Phone has been refurbished, Google warrants that the Phone (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Google’s published user documentation for ninety days from the date of retail purchase by you (these warranties are collectively referred to as our “Limited Warranty”).
This Limited Warranty is only valid and enforceable in locations the Phone is sold and will apply only if you purchased your Phone from Google or its authorized resellers. This Limited Warranty only applies to hardware components (and not any software elements) of the Phone, and this Limited Warranty does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations, servicing other than by Google authorized technicians, and external causes such as, but not limited to, water damage, anomalies in the electrical current supplied to the device, and extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Phone will be uninterrupted or error free.
Click to expand...
Click to collapse
Based upon this it seems to me that used devices aren't covered under warranty, there's no mention of transfer of warranty that I can find in the document though local laws may govern here. I could imagine things would be even more dire if a phone was purchased within the US and sold outside of it.
Time to get your money back. Maybe the original owner can get it fixed and then sell it back to you. Good luck.
Sent from my Pixel using XDA-Developers Legacy app
bobby janow said:
Time to get your money back. Maybe the original owner can get it fixed and then sell it back to you. Good luck.
Sent from my Pixel using XDA-Developers Legacy app
Click to expand...
Click to collapse
I think you're out of luck. Google can rest on its warranty fine print.
Sent from my iPhone using Tapatalk
It's a simple fact Google is no apple but have the nerve to charge the same price. Wannabe apple!
I've had issues with Google before and have lost confidence in their customer services.
Keep pestering them until they sort out even write to them. Speak to manager demand to speak to managenent, it's completely unexceptable ignoring your issue.
riz157 said:
It's a simple fact Google is no apple but have the nerve to charge the same price. Wannabe apple!
I've had issues with Google before and have lost confidence in their customer services.
Keep pestering them until they sort out even write to them. Speak to manager demand to speak to managenent, it's completely unexceptable ignoring your issue.
Click to expand...
Click to collapse
He did not buy it from an authorized dealer. He is SOL. Check the warranty. It sucks for him but no one here can help him. He needs to work with the seller, not Google. The warranty was violated. That's game over from a Google perspective.
riz157 said:
It's a simple fact Google is no apple but have the nerve to charge the same price. Wannabe apple!
I've had issues with Google before and have lost confidence in their customer services.
Keep pestering them until they sort out even write to them. Speak to manager demand to speak to managenent, it's completely unexceptable ignoring your issue.
Click to expand...
Click to collapse
Apple would not do anything different than what Google did. Don't kid yourself. They also have a right to sell their phones for whatever price they want. You don't like it, don't buy it. We got spoiled with the older devices but that ship has sailed. The OP needs to realize he got screwed in order to save a few hundred bucks. It was a gamble that he lost.
Sent from my Pixel using XDA-Developers Legacy app
Mike02z said:
He did not buy it from an authorized dealer. He is SOL. Check the warranty. It sucks for him but no one here can help him. He needs to work with the seller, not Google. The warranty was violated. That's game over from a Google perspective.
Click to expand...
Click to collapse
You can walk into Apple store whether you bought it from your uncle or an alien, as long as it's not reported stolen and within warranty your issue will be resolved.
Google is a bit of a joke simple as that, btw I'm an android fan but not a fanboy of any particular company. I just don't like people being ripped off.
riz157 said:
You can walk into Apple store whether you bought it from your uncle or an alien, as long as it's not reported stolen and within warranty your issue will be resolved.
Google is a bit of a joke simple as that, btw I'm an android fan but not a fanboy of any particular company. I just don't like people being ripped off.
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Really? Walk right in and get an exchange? You mean after you have to schedule with a "genious"? So I make my appointment and they run the IMEI and find it has a block? Think they will replace it? You may not like the Google warranty but you accepted it when you purchased the phone. I know most don't read it but that is Google's fault?
And what does the OP think anyone here can do to help him except to suggest he take it back? They saved some money and now he has a problem. Saving money is great but it comes with a risk.
Hi, I have a Pixel 2 XL that an uncle gifted to me, I have no problem with the phone by now, but what if I needed to RMA or sell the phone, how to be able to use the warranty without the original billing of the purchase? I don't want to ask my uncle for billing because it was a gift, there is a way, just in case of needed, to use the warranty? I have original box and everything that came with the phone of course. Thanks in advance for your help.
weedlucho said:
Hi, I have a Pixel 2 XL that an uncle gifted to me, I have no problem with the phone by now, but what if I needed to RMA or sell the phone, how to be able to use the warranty without the original billing of the purchase? I don't want to ask my uncle for billing because it was a gift, there is a way, just in case of needed, to use the warranty? I have original box and everything that came with the phone of course. Thanks in advance for your help.
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You won't need the receipt for the warranty. Normally it's all done via your phone's unique number (IMEI) once you give that they can pull up all the details on your phone and see when your warranty expires etc.
---------- Post added at 01:12 PM ---------- Previous post was at 12:22 PM ----------
The warranty is matched to the IMEI. In the UK I know if you go to the manufacturer because of an issue with the phone you wouldn't normally need the receipt as the IMEI is how they know if the handset is under warranty.
They didn't even ask me about receipt they had the IMEI and that was it!
weedlucho said:
Hi, I have a Pixel 2 XL that an uncle gifted to me, I have no problem with the phone by now, but what if I needed to RMA or sell the phone, how to be able to use the warranty without the original billing of the purchase? I don't want to ask my uncle for billing because it was a gift, there is a way, just in case of needed, to use the warranty? I have original box and everything that came with the phone of course. Thanks in advance for your help.
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If you need to RMA the device I see no problem asking your uncle for any billing info if it's required. I mean that means there is something wrong and you're trying to get it fixed. Selling it is another matter. Full disclosure to the receiving party that it was a gift should suffice.
You can also ask your uncle what email address he used to buy the phone.
Talk to Google. They will ask you what email address was used when buying the phone. (As long as he bought it from the Google Store) If you can provide that then they can switch over the new ownership to your account and email.
If you can't provide that. Let them know. There are other ways to switch over the ownership to you.
For me I got my phone through work. Yearly bonus. I wanted to move the ownership to myself but I couldn't provide the email associated when the sale department bought the phone. I talked to Google and they told me to send in a picture of the box with the IMEI and my SIM card tray that shows my IMEI. After that they knew I was the owner and made me owner of the device.
Hope this helps
I traded my OnePlus 5T for a 2 XL and when I called Google to ensure the phone was purchased legitimately/isn't blacklisted, all they asked for was the IMEI number.
They didn't ask for any email, pictures of the box or anything like that, just the IMEI and they switched ownership to me!
Strange, in my case they asked for Order ID and IMEI of the box and sim tray. And I don't know the Order ID... Anyone knows how to get the Order ID?
pokosik said:
Strange, in my case they asked for Order ID and IMEI of the box and sim tray. And I don't know the Order ID... Anyone knows how to get the Order ID?
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That's the same thing they asked me. I didn't have it so they asked me for the email associated that bought the phone. I couldn't provide that either so they asked me to take a picture of the box and my sim tray. After that I was good to go. Googles customer service is amazing imo and they are willing to work with you.
Just make sure the phone is paid off, bought from the Google store, and clean IMEI.
Goog1e Phone said:
That's the same thing they asked me. I didn't have it so they asked me for the email associated that bought the phone. I couldn't provide that either so they asked me to take a picture of the box and my sim tray. After that I was good to go. Googles customer service is amazing imo and they are willing to work with you.
Just make sure the phone is paid off, bought from the Google store, and clean IMEI.
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I said that i don't know the Order ID but that guy said that I need to provide it. Unlucky me.
Hi Guys. Did any of you managed to claim a repair under the Google's warranty? I've tried to ask the google chat and through the phone few times and all of them needed an invoice or any other proof of purchase.
RMA'd mine for slow charging this week. No questions asked. Used the support on the phone settings. Only had to give IMEI.
Goog1e Phone said:
You can also ask your uncle what email address he used to buy the phone.
Talk to Google. They will ask you what email address was used when buying the phone. (As long as he bought it from the Google Store) If you can provide that then they can switch over the new ownership to your account and email.
If you can't provide that. Let them know. There are other ways to switch over the ownership to you.
For me I got my phone through work. Yearly bonus. I wanted to move the ownership to myself but I couldn't provide the email associated when the sale department bought the phone. I talked to Google and they told me to send in a picture of the box with the IMEI and my SIM card tray that shows my IMEI. After that they knew I was the owner and made me owner of the device.
Hope this helps
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Thank you for the details. After multiple attempts to get the ownership transferred via chat without original owner's email id or google store id, I was able to get it transferred by telling that it was a corporate gift and they asked for photo of SIM. I think it is matter of luck and agent who you are dealing with.
Glad it worked out for the better! Cheers
This didn't work out for me. Did you have to make multiple calls until you speak to the right person?
Seems they are much more strict now in the US. I tried recently and Google requires purchase location and email associated with purchase. They are probably getting more strict since it is a 2 year warranty and a lot of used devices are on the market.