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There are several threads now detailing a problem with playing music, mainly reported when using the Google Music app. To be more specific here are some examples:
When playing music and then multitasking, the phone crashes and requires a battery pull and reboot.
Another is when playing music and then turning the screen off, the music is jerky and stutters.
People have reported this happening with apps other than Google Music, so it would appear that this isn't a problem with the Music app, but either the phone or ICS.
I wanted to start a poll to gauge how many people have this problem and establish whether it's everyone or not.
Here are some links to what I'm referring to:
http://forum.xda-developers.com/showthread.php?t=1381413
http://forum.xda-developers.com/showthread.php?t=1380773
http://forum.xda-developers.com/showthread.php?t=1379600
http://code.google.com/p/android/issues/detail?id=22669
Your poll is a bit flawed. My experience so far is that these crashes are a bit more random than being attributed to any specific apps right now. I've experienced the crash, but long story short, I am not convinced it was related to the exact app that I was using at the time.
Well just because you have experienced an unrelated crash it doesn't mean my poll is flawed, just that you have a separate issue
People have spoken of this happening repeatedly when trying to use Music and multitask so I think it is definitely an issue of it's own. Usually it is said that the sound/screen goes corrupt and then requires a battery pull. Are you not referring to a random reboot or something?
i have a couple of problems with PowerAmp, no problems with google music though.
1. PowerAmp can't see playlists that were created in google music
2. PowerAmp stutters when the screen goes to sleep. (does the clock speed lower when the screen goes off?)
i've read that increasing the buffer size in poweramp options fixes no. 2. I havent tried it due to no.1.
i'm just using google music at the moment.
WinAmp i found would often have slight cracks in the music (i.e. stop and start again quickly, almost like it was being disturbed/cpu high).
doubletwist is fine though, as is Music player
This is such a huge problem I can't believe more people haven't responded :S
I've had Google Music, Rhapsody, and Pandora all crash at one time or another.
str355 said:
i have a couple of problems with PowerAmp, no problems with google music though.
1. PowerAmp can't see playlists that were created in google music
2. PowerAmp stutters when the screen goes to sleep. (does the clock speed lower when the screen goes off?)
i've read that increasing the buffer size in poweramp options fixes no. 2. I havent tried it due to no.1.
i'm just using google music at the moment.
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Click to collapse
increasing the buffer size in power amp fixes no.2
Sent from Mobile..
problem number 2 here for me. songs with high bit rates tends to trigger the stutter problem after the phone goes to sleep. tried on google music and playerpro
Google Music 4.0.1 (ICS stock) often crashes within a minute after I reboot the phone - without me actually using it.
Obviously it's trying to do something in the background on start-up and fails. Miserably.
Did not crash while I was using it so far, but I didn't run it for any lengths of time either. No problems with other apps crashing, just Music.
rayvioli said:
problem number 2 here for me. songs with high bit rates tends to trigger the stutter problem after the phone goes to sleep. tried on google music and playerpro
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Click to collapse
Yes I notice it too, it's very annoying especially since I payed so much for this phone and a good set of headphones just for my high bit-rate music to constantly stutter; hopefully google fixes this. I seem to only notice this on the stock music player, but I prefer to use it over others due to its integration with the lockscreen and notification pulldown bar, especially considering the nice visuals it now has.
my 2 cents:
i can recreate the crash consistently by doing the following:
1. reboot the phone and connect a pair of headphones
2. stream a song (i.e., a song that's not already saved to the phone) using google music
3. use the home button to leave the google music app and return to the homescreen
4. while the song is playing, try to increase or decrease the volume of the music with the volume buttons and then almost immediately the phone reboots automatically.
i haven't been able to recreate the issue once with the headphones disconnected. also, the issue doesn't seem to occur if you connect the headphones after you start playing the music. i need to test that theory some more though.
I noticed this right away when I got my phone (launch day)
Since I constantly stream music from google music, I noticed pops and weird noises all the time. Very weird and SUPER annoying
The stock music app is not able to find my music at all. I use PowerAMP now and that works fine.
Music also crashes when not actively in use at all. When I open a lot of apps, i.e. multi-task a lot, Music often just force closes after a while.
I'm using PowerAmp now to listen to music stored in either .flac or the highest quality .mp3 files lame could produce. Some are 320kbps cbr others are vbr. In PowerAmp I set the process to the highest priority possible but left the buffer on auto.
I have never had any reboots or studering when locking the screen and I've been listening to music for over 3 hours now while doing some home work. Just to test it I put on one of my flac files and quickly locked and unlocked the screen. The phone took it like and champ with no studers at all.
No problems with music apps crashing, or needing to pull the battery. The only issue I have is with music or podcasts played through the native music player or Google Listen stopping at random intervals. Happens using wired speaker/headphones or bluetooth audio.
Frustrating, but not a dealbreaker yet.
I called Verizon for no other reason other than trying to create a record of the issue... They claimed to have not heard of this... Is there any way to let Samsung know directly? I know there is a google code ticket open, but Google hasn't "owned" the issue yet... I'd also say if you have the issue to let VZW know so they can get things in motion on their side as well.
kptkill said:
I called Verizon for no other reason other than trying to create a record of the issue... They claimed to have not heard of this... Is there any way to let Samsung know directly? I know there is a google code ticket open, but Google hasn't "owned" the issue yet... I'd also say if you have the issue to let VZW know so they can get things in motion on their side as well.
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It seems they don't give a ****, unfortunately. Just have to live with it..
WinAMP - today while playing an album with the screen off paused (twice). I had to turn on the display, and hit the play button to continue. There was a bit of a lag (I got the FC screen, but when i hit wait the app returned a few seconds later)
It seems I'm having a ton of problems lately....
At first I only experienced this in Zombies, Run! but I'm beginning to think it's something else...
Originally, I was out on a walk and had Zombies, Run! going. All of a sudden the music stopped coming out of the earbuds I had on and went out of the speaker when the in app voice announced I had picked up an item. This was the only time I had experienced the issue at first.
Lately I have been playing Angry Birds Star Wars and have had the audio for it turned off... I decided to listen to music. Plugged in my earbuds and went back to playing... When the second song begins playing, the audio switched from my earbuds to my speaker and I can not figure out why.
I've tried googling, and searching on XDA for advise on this issue but I am coming up empty. Has anyone heard of this happening?
EDIT: I should add that after unplugging/ replugging in my earbuds I don't have the problem again... Same for pausing and playing music.. When I do either of those the music goes through my earbuds again. No idea why
Edit again: With the latest Google Play Music app I loaded a playlist without anything else open. Played the song, fast forwarded to close to the end and let it finish.. The next song played over the speaker... This is beyond frustrating..
EDIT Nov-14: After a complete factory restore to an un rooted state, I have not had the problem... I've rooted and flashed a deodexed rom and some tweaks I've had and no problem... After flashing a new feature.xml with a load of tweaks I've started having this happening again. Once in Google Play Music and have not been able to get it to happen again since then, and a few times in Zombies, Run! Not once while in Angry Birds SW though...
Another edit: Now I am getting this bug every single time with each of the mentioned scenarious... The only difference with my ROM is a 4-in-1 reboot mod.... Guess I'll remove some of my mods and see what happens with the audio.. I've tested out an app called SoundAbout as suggested by someone on AndroidCentral.com, but no success.. :\
UPDATE Nov-14: Stock android.policy.jar and feature.xml still producing the issue. Problem does NOT lie with those files.
You know I had this happen last night while I was listening to music in my car. The music just all of a sudden stopped coming through my cars speakers and was coming from the phone. I didn't really have time to see what was going on though. I have my car radio connected to the phone with the 3.5mm line out jack.
We're you using the latest update to Google Play Music? I don't recall having issues like this on the last version or on ICS at all.
Hmmm
Lancerz said:
You know I had this happen last night while I was listening to music in my car. The music just all of a sudden stopped coming through my cars speakers and was coming from the phone. I didn't really have time to see what was going on though. I have my car radio connected to the phone with the 3.5mm line out jack.
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Sent from my SPH-L710 using xda app-developers app
I did a complete factory restore.. Wiped everything installed an unrooted jellybean and got my device back to "Normal" state.. So far I have not been able to replicate the issue after rerooting and flashing a deodex'd rom
Okay.... I recently flashed an updated feature.xml with a lot of new tweaks opened up... It occured to me that it could have some sound options that may have caused the problem I am having... So I went back to test if it would happen since I flashed it...
It has... I can get it to happen ONCE... then not again until a reboot..
I was going to check if it really is the feature.xml I'm going to flash a stock copy of it and see how things go, but now I can't get it to happen again... I should be happy about this, but I really want to solve this...
We can't be the only ones who has had this issue before.
Now I am getting this bug every single time with each of the mentioned scenarious... The only difference with my ROM is a 4-in-1 reboot mod.
Factory reset again, "Normal" state for the phone, no root.. Still happening.. I quit.. Going to get a new phone from Sprint.
Flashed CM10 and have not experienced this bug once.. Something must be messed up with touchwiz or something.
I've made some progress with this problem, but nothing that really helps... I've flashed an odex'd copy of LJ7 and I am still having this problem... However if my earphones are plugged in when the phone boots up, I don't have the bug at all... If I unplug and replug them in, then it appears...
I've called Sprint for a replacement device.. I was told they would mail me a new phone and was being transferred to someone in the department who would send it out. That person told me "oh, we can't send you one. You will need to go to the Sprint store who issued you the replacement originally." That Sprint store is 20 miles away.. So I drove out there to just get it taken care of. The guy I spoke to there told me "Oh, we can only give one replacement. You need to call Samsung to get it replaced." Wasted trip...
I called Samsung, and they told me they can not give me a replacement either! But they will allow me to mail my phone to them for repairs. They explained the process and that I would have to pay to ship it. Isn't it nice that I have to pay for a product that is under warranty?
Two Samsung Galaxy S IIIs... Different problems on each.
I'm experiencing the same issue on a stock Rogers SGH-i747M.
Haven't tried using a different audio player yet, but using Google Play Music, every other song plays through the speaker, even when headphones are plugged in. Is extremely annoying when on the train commuting to and from work.
As far as I can tell, the problem started when I updated to Jelly Bean a couple of weeks ago.
Anyone have any ideas?
Tons of folks are having this issue and most seem to center around the new google play app that came down.
It's not hardware as far as anyone can tell, it's a glitch in the matrix somewhere.
After downgrading Google Music to a previous version (one without those obnoxious instant mixes) I have yet to have the proplem present itself with that app.. However I have had the same problem using Zombies Run! which utilizes Samsung's media player.
I think it's somehow connected to TouchWiz. On CM10 I did not face any of these issues at all. Although that is just my guess for now.
robot123 said:
I'm experiencing the same issue on a stock Rogers SGH-i747M.
Haven't tried using a different audio player yet, but using Google Play Music, every other song plays through the speaker, even when headphones are plugged in. Is extremely annoying when on the train commuting to and from work.
As far as I can tell, the problem started when I updated to Jelly Bean a couple of weeks ago.
Anyone have any ideas?
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Click to collapse
Great, thanks! I'll try to find an old version of Google Play Music to sideload.
If it's a system app for you, just go to the play store and choose uninstall. It will only uninstall the updates and leave the version that came with your device."
robot123 said:
Great, thanks! I'll try to find an old version of Google Play Music to sideload.
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Click to collapse
100% stock/not rooted/completely fresh VZ GSIII phone that's a week old and am seeing the same exact behavior. So far it has only happened with Google Music. I'll try downgrading as well to see if this persists.
Tsudeily said:
After downgrading Google Music to a previous version (one without those obnoxious instant mixes) I have yet to have the proplem present itself with that app.. However I have had the same problem using Zombies Run! which utilizes Samsung's media player.
I think it's somehow connected to TouchWiz. On CM10 I did not face any of these issues at all. Although that is just my guess for now.
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Click to collapse
i have an unrooted samsung GS3 and was having the exact same problem of every other song playing through the speakers when my headphones were plugged in using google play. it only started happening since monday when i got a device upgrade notice from t-mobile and updated my phone.
i took your advice and uninstalled all google play updates and i am no longer having this problem. super thanks to you for posting what worked, as i was going crazy! :good:
Awesome. Happy to help
KidNiki1 said:
i have an unrooted samsung GS3 and was having the exact same problem of every other song playing through the speakers when my headphones were plugged in using google play. it only started happening since monday when i got a device upgrade notice from t-mobile and updated my phone.
i took your advice and uninstalled all google play updates and i am no longer having this problem. super thanks to you for posting what worked, as i was going crazy! :good:
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i've noticed that since updating to jellybean my google play music only works for a couple songs then stops playing. the doesn't force close and i can scroll around but nothing plays. today my maps kept force closing for no reason, anyone else seeing these issues? my phone is fully stock and unrooted.
This happened to me, too for the Play music -exactly like you describe. I'm sorry I don't know anything about how or why - but just letting you know you're not alone. I was also stock and unrooted at the time. I haven't tried it since so I don't know if anything I've done since then would make a difference. Would like to give the streaming a chance in the future, but it freezing is a worry for me if I'm going to spend money.
I just switched to a different player and haven't had the same issues. Were you streaming or playing from sd card ? I was playing from the sd card and I have wondered if this was part of the problem (just providing information in case it helps someone else).
i was streaming. i know if i restart my phone it works again for a few songs then stops.
i tried doing a factory reset on my phone in hopes that maybe something got corrupt during the update. it did not help. i think i figured out the maps problem. having the satellite layer on seems to be what kept causing maps to crash. i've never had this problem before though.
i decided to try using the play music widget instead of the app. it's been playing for 6 or 7 songs now, where as when i've used the app it would stop playing after 4-5 songs. so hopefully if i continue to use the widget instead i won't have any more problems.
well my play music is back to not working after a few songs even going through the widget.
I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
Well I guess that answers my question...
tjkrz said:
Well I guess that answers my question...
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I've had a problem playing audio using Podcast Addict over bluetooth, but it's not similar to what you're describing. In my case, playback just pauses randomly for a second or two, then continues. This can happen after 1 minute of playback, or 20 minutes. I'm assuming at this point that my problem is with the app, android 6.0 is still very new and some apps may have problems (like camera apps flipping everything upside-down).
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
Same here with Spotify... I find that I have to unplug and replug the headphones, hit pause, then play again. :/ Have you tried disabling Doze for your music player? It may have something to do with that, but I haven't experimented with it yet.
tjkrz said:
I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
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Click to collapse
Yes I Had this problem. Mine did the exact same thing as yours. I rebooted the phone and it seemed to fix the problem. I can't tell if I would have had the problem again because I sent my phone back the next day for a replacement. My WiFi was terribly slow so they are sending me a new 5X.
I'm having the same problem when I use Google Music. I don't even have to turn the screen off. Did you have any luck figuring the problem out?
jurey said:
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
Click to expand...
Click to collapse
Yes, I did deselect "Power button instantly locks". I'll try putting it back to the default to see what happens. I know this has nothing to do with the "Smart Lock" state, because it happens even when I'm away from home.
Otherwise, I've found nothing that solves the issue. It's very annoying. The good thing is it probably only happens 10% of the time when I turn off the display with audio playing.
Yeah it's happening every single time I play music. Driving me crazy
Having the same problem. Seems to only happen when I'm doing something that would trigger the motion sensors. So when walking, all audio gets muted within a few seconds of me starting to walk, then stays muted. However, if I pause the audio, after 10 seconds I hear a pop (like the sound of a speaker turning off or something similar) and audio is available again. Exact same thing happens when I'm biking. If I'm stopped, music will continue until I start biking again, pause music, ten seconds later pop, resume. Everything is fine until I stop again, then repeat.
This isn't a problem when I take the subway, or a bus.
It's not just music that's muted though, all notification noises and alarms are also muted. The phone thinks the volumes are all where they're set, but won't play anything either over headphones, bluetooth or the speaker.
A reboot has not fixed my issue. System logs haven't revealed anything. Since this doesn't seem to be a super widespread problem, I'll be RMA'ing this one and hoping it doesn't happen on my next.
I'm not the only one
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Putting my phone away without turning off the screen seems to make this happen less. However, since this doesn't seem to be a super widespread problem, I've RMA'd my device. Not interested in starting out with a broken handset.
Been happening to me too - think since the MDB08L update. I just turned off Google Now 'Always On' and my podcast is playing fine (so far, lol). Not ideal because I do use OK Google, but continuous audio playback is way more important to me. Hopefully it'll be fixed soon. How can we report issues like this to Google?
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
Getting this too. Was out running earlier with headphones in, stopped playing randomly five or six times but found skipping track made it work again. At home, had it on loud speaker, got 5 seconds in but it froze, skipped track and got 3 seconds, skipped again and just got 1 second. Gave up after that..
But it works fine when connected to a bluetooth speaker or my car!
scgf said:
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
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Click to collapse
I tried this - switched off the "Always On" option. Went for a 40 min run tonight with music on through headphones and it didn't stop playing once.
Even now, got the phone playing through loudspeaker and it's having no problems!
Exact same issue here .
Audio playback stops but device still thinks its playing ie speaker icon on top bar. Sometimes stopping app and restarting helps other times no joy. I have also heard the short pop sound when it stops.
So far has happened in Youtube, google music and in some games. Also intermittent loss of text alert tones too.
Only sure fire way to reset is to restart phone.
I shall give the switching google now always on off trick see if this helps and report back (never use it anyway but still it shouldn't prevent audio)
Try a reboot
droidXish said:
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Click to expand...
Click to collapse
I did more searching online and found enough other people are having a similar to think that there's something going on with the software. One post on a nexus 5 X subreddit had talked to Google support and went through a process of a safe mode boot as well as a reboot. I have not tried a safe mode boot but a reboot has resulted in the best playback experience I have had since owning this phone. No interruptions in audio for the last several hours . I'm on Verizon and have not received any updates as far as I'm aware. I am hoping that this will last.
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
Tank87 said:
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
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Click to collapse
After updating yesterday, I had it occur again this morning with video playback and the audio muting. So wouldn't be too hopeful, sadly...
While watching a video on YouTube, MX player or even while listening to music, the sound from the phone speaker keeps getting cut off. I'd have to then scrub back for the sound to come again. Sometimes even that doesn't help.
Am I the only one experiencing the problem? I didn't see this issue when I searched for it. A restart seems to temporarily fix it but it keeps cropping up. Phone is stock with locked bootloader
I too have this issue it is even present on notifications and ringtones. This issue was also present on my previous 5X which I exchanged due to other hardware issues. I too find a restart is the only temporary fix, problem always returns could be two minutes or two days. I have no issues with headphones or Bluetooth audio. This is beginning to really bug me.
I've also experienced this on a couple of occasions I've not been able to narrow it down so that I can replicate it. I get a couple of seconds of sound and then the speaker cuts out while the audio/video file continues to play.
I also had a related issue with headphones where, after a few seconds, it cut out and switched to the external speaker. This was even using the Google Music app which should have paused if it thought the headphones had been disconnected. That happened repeated until a restart but has never occurred again.
There are definitely some bugs crawling around in the 5X's audio handling it would seem.
Same issue for me. I visited Carphone Warehouse on Thursday and was told that it was a known hardware fault on modals with a serial number beginning 509 (which I had), so they exchanged the phone.
However, after only 2 days my replacement (510 serial number) has exactly the same issue.
I reached out to LG last weekend (as I can't really find anything on line) but no one has bothered to get back to me, so I think I'll just ask for a refund.
I have just noticed this on mine tonight. Is there any update on a solution?
Are you having the same issues described in THIS thread?
I am using my phone since the beginning of November and have not seen this issue.
I am using Youtube, Amazon Prime, MX Player to watch videos/movies. I also listen to music using Google's Music app - no issues. Could there be any apps that work in the background will kick it and mess with the app that is currently playing video/music?
Switch off Google now always listening.
I have discovered that the issue is caused by Google now always listening. Just switch off always listening and no more issues with audio playback.
I have this issue right now, which is temporarily solved by restarting the phone. It's strange because it's only been doing it for a few days - presumably since the most recent Google update.
james7dean said:
I have discovered that the issue is caused by Google now always listening. Just switch off always listening and no more issues with audio playback.
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Quoted for emphasis. Issue appears to be with OK Google always listening.