While watching a video on YouTube, MX player or even while listening to music, the sound from the phone speaker keeps getting cut off. I'd have to then scrub back for the sound to come again. Sometimes even that doesn't help.
Am I the only one experiencing the problem? I didn't see this issue when I searched for it. A restart seems to temporarily fix it but it keeps cropping up. Phone is stock with locked bootloader
I too have this issue it is even present on notifications and ringtones. This issue was also present on my previous 5X which I exchanged due to other hardware issues. I too find a restart is the only temporary fix, problem always returns could be two minutes or two days. I have no issues with headphones or Bluetooth audio. This is beginning to really bug me.
I've also experienced this on a couple of occasions I've not been able to narrow it down so that I can replicate it. I get a couple of seconds of sound and then the speaker cuts out while the audio/video file continues to play.
I also had a related issue with headphones where, after a few seconds, it cut out and switched to the external speaker. This was even using the Google Music app which should have paused if it thought the headphones had been disconnected. That happened repeated until a restart but has never occurred again.
There are definitely some bugs crawling around in the 5X's audio handling it would seem.
Same issue for me. I visited Carphone Warehouse on Thursday and was told that it was a known hardware fault on modals with a serial number beginning 509 (which I had), so they exchanged the phone.
However, after only 2 days my replacement (510 serial number) has exactly the same issue.
I reached out to LG last weekend (as I can't really find anything on line) but no one has bothered to get back to me, so I think I'll just ask for a refund.
I have just noticed this on mine tonight. Is there any update on a solution?
Are you having the same issues described in THIS thread?
I am using my phone since the beginning of November and have not seen this issue.
I am using Youtube, Amazon Prime, MX Player to watch videos/movies. I also listen to music using Google's Music app - no issues. Could there be any apps that work in the background will kick it and mess with the app that is currently playing video/music?
Switch off Google now always listening.
I have discovered that the issue is caused by Google now always listening. Just switch off always listening and no more issues with audio playback.
I have this issue right now, which is temporarily solved by restarting the phone. It's strange because it's only been doing it for a few days - presumably since the most recent Google update.
james7dean said:
I have discovered that the issue is caused by Google now always listening. Just switch off always listening and no more issues with audio playback.
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Click to collapse
Quoted for emphasis. Issue appears to be with OK Google always listening.
Related
I've spent time over on the SGS3 international forum and noticed that there were a LOT of comments regarding crackles and pops during audio playback. I purchased my phone the first week of July and from day 1 i've hade the issue. I commute about 15 hrs/week and use my phone to listen to podcasts, audiobooks, and music all the time. The crackle that happens in the background is extremely annoying. I've tried various players, different music formats, downloaded or streaming, and listening via headphones, bluetooth, and the phones internal speaker. The issue is consistant no matter what. Also doesn't matter if the screen is on or off, or the phone is plugged in or not. My phone is stock and unrooted. On the international version there was a firmware update that seemed to have eliminated the issue, but the latest firmware we received in the states did nothing to help the issue. The best advise Samsung customer service could give me was to perform a hard reset of my phone to see if that helped. Didn't seem like that would do anything so I opted not to do the reset.
I'd like to know how many others have experienced this issue and what, if any, fixes exist.
I listen to music a lot on my phone and personally have never had this issue. Before trying anything major, I'd see if it happens with a different pair of headphones/earbuds. If it keeps happening, I'd either get a replacement which might fix the problem or install CM10 which most likely has updated audio drivers thus fixing the issue.
yousefak said:
I listen to music a lot on my phone and personally have never had this issue. Before trying anything major, I'd see if it happens with a different pair of headphones/earbuds. If it keeps happening, I'd either get a replacement which might fix the problem or install CM10 which most likely has updated audio drivers thus fixing the issue.
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Thanks for the reply. It's for certain not the headphones. I considered it being a faulty headphone jack, but the fact I get the same feedback chatter when on bluetooth and the internal speaker, I figure it must be hardware or software related. I've used 4 different audio players, Netflix, and YouTube and the crackling is consistant. I also a technical idiot so don't know what CM10 is.
I had this issue and it's hardware related. Had it exchanged and problem solved. Other members here who had this issue had to exchange their phones as well.
rey_1178 said:
I had this issue and it's hardware related. Had it exchanged and problem solved. Other members here who had this issue had to exchange their phones as well.
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OK. I contacted Samsung customer service again and they advised I ship it in. Sucks that I'll have to be without my phone for 2 weeks though.
Dear all,
I have my brand new Xperia ZL (model C6502) unit for about a week now. The past few days, I noticed that the sound suddenly "disappears" out of the blue. I can't hear any sound (ie ring tones, notifications, music). Adjusting the volume doesn't fix the problem. Restarting the phone does not fix this either. I even did a factory reset on my phone, but still, the problem persisted. Somehow, the phone fixes itself one way or another. The sound comes back after a few seconds to minutes.
The most significant thing I did on my phone was the upgrade. I haven't installed any 3rd party apps or rooted my phone either.
I have contacted the shop where I bought my unit, and they will check on my unit. Did you guys and gals experience this too?
Thanks a lot for your feedback.
I had this issue months ago on my Droid RAZR. Out of the blue the speaker didn't play any sound but fixed itself after a while. What I discovered it was a hardware problem (funny that it also appeared after upgrading from GB to ICS) with the speaker. Each time I put my RAZR into a case the speaker stopped playing, So I removed the case and pressed with my finger around the speaker while I let it play some music. And at some point the sound stopped. Send it for repair and got it changed for free as it was a hardware issue with the speaker.
Maybe you can try it out on your device to see if the speaker responds on presses around it on the devices back.
Thank you for the feedback. I forgot to tell that the problem also happens when the headphones are plugged in. I noticed while playing music with Walkman app. Suddenly, I can't hear any music even though it's playing.
I have a theory that the sudden sound loss is due to overheating. I don't know why, but I feel that the unit is heating quickly. I'm experimenting on it to see if that's a probable cause of my problem.
Chikinyx said:
Thank you for the feedback. I forgot to tell that the problem also happens when the headphones are plugged in. I noticed while playing music with Walkman app. Suddenly, I can't hear any music even though it's playing.
I have a theory that the sudden sound loss is due to overheating. I don't know why, but I feel that the unit is heating quickly. I'm experimenting on it to see if that's a probable cause of my problem.
Click to expand...
Click to collapse
Heat would not cause that... Mine can get burn to the touch audio still works..
When I connect Bluetooth to my car and try to stream music it start stuttering/ skipping like crazy, every second or so. I've tried it with multiple apps, Spotify, play music and YouTube same effect. Seems like Bluetooth can't handle the bandwidth. Never had this problem with my Nexus 5.
Anyone else have this issue?
reddv1 said:
When I connect Bluetooth to my car and try to stream music it start stuttering/ skipping like crazy, every second or so. I've tried it with multiple apps, Spotify, play music and YouTube same effect. Seems like Bluetooth can't handle the bandwidth. Never had this problem with my Nexus 5.
Anyone else have this issue?
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It's been working great for me. Tried it with my VW Passat, Bose Soundlink Mini, and another Bluetooth speaker. No skipping or audio delays noticed. Usually playing Play Music, YouTube, or iHeartRadio.
Sent from my Nexus 5X using Tapatalk
It hasn't been as bad a you describe but I have noticed some stuttering. Not enough to ruin my experience, though.
I got phone on 10-21. I stream Pandora all day in my work truck to a jbl change 2+ and have my bt ear piece for calls connected all day. I have not had one issue
Mine did it the first time I ever used it in my car, and it was unbearable. After day one though, the issue self resolved and I had no problems. I actually noticed it first using navigation over bt
Sent from my Nexus 5X using Tapatalk
Yep. I got this several times. Turning off/on Bluetooth was the only way to fix. Not ideal when doing 70 on the motorway.
Sent from my Nexus 5X using Tapatalk
Same problem here, it makes bluetooth unbearable in my car. ONLY my car, as I don't have any stuttering on other bluetooth devices. Never had a problem on my Nexus 5, only the 5X.
Edit:
For clarity, I am full stock, not rooted or unlocked
I'm having the same issues. It seems the worst when I have Waze running while beyondpod is playing. I don't have guidance enabled, so Waze shouldn't be playing audio.
After streaming for a few days, I don't have this problem anymore. Weird, but I'm glad it's working now. Try what someone posted earlier, just turn off and turn on Bluetooth.
reddv1 said:
After streaming for a few days, I don't have this problem anymore. Weird, but I'm glad it's working now. Try what someone posted earlier, just turn off and turn on Bluetooth.
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That didn't solve my issue. Rebooting the phone did, however. There must be a memory leak.
There is a issue opened on the Google code page. I'm not skilled enough with adb to capture the logcat. I am not allowed to post links so just add
p/android/issues/detail?id=193085
To the end of the google code url
airplane888 said:
There is a issue opened on the Google code page. I'm not skilled enough with adb to capture the logcat. I am not allowed to post links so just add
p/android/issues/detail?id=193085
To the end of the google code url
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Click to collapse
I experienced some stuttering over bluetooth in my toyota camry. Will test it further.
I could not reproduce the stuttering issues again until today when I was streaming music it decided to stutter as I read an email. Rebooted phone and it was fine.
Up the thread.
I just bought bluetooth earphones, I thought they were defective, so I replace them, but i got always the same problem, the sound is stuttering. And after some seconds, it simply goes blank, no sound at all. :/
I tested them on other smartphones and tablet, and they are working great.
I also noticed that if i put the nexus 5x really closed to the earphones (1 cm), it's working nice.
I contact Google, but they kept saying i have to contact the earphones manufacturer (Aukey). But it's clearly a bug with the phone.
There is just one thing I didn't try yet. It's to wipe the phone and flash the last android image (i read somewhere some guys fixed their problem doing this, where ota updates didn't).
Anybody got information or solution?
Thanks
I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
Well I guess that answers my question...
tjkrz said:
Well I guess that answers my question...
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I've had a problem playing audio using Podcast Addict over bluetooth, but it's not similar to what you're describing. In my case, playback just pauses randomly for a second or two, then continues. This can happen after 1 minute of playback, or 20 minutes. I'm assuming at this point that my problem is with the app, android 6.0 is still very new and some apps may have problems (like camera apps flipping everything upside-down).
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
Same here with Spotify... I find that I have to unplug and replug the headphones, hit pause, then play again. :/ Have you tried disabling Doze for your music player? It may have something to do with that, but I haven't experimented with it yet.
tjkrz said:
I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
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Click to collapse
Yes I Had this problem. Mine did the exact same thing as yours. I rebooted the phone and it seemed to fix the problem. I can't tell if I would have had the problem again because I sent my phone back the next day for a replacement. My WiFi was terribly slow so they are sending me a new 5X.
I'm having the same problem when I use Google Music. I don't even have to turn the screen off. Did you have any luck figuring the problem out?
jurey said:
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
Click to expand...
Click to collapse
Yes, I did deselect "Power button instantly locks". I'll try putting it back to the default to see what happens. I know this has nothing to do with the "Smart Lock" state, because it happens even when I'm away from home.
Otherwise, I've found nothing that solves the issue. It's very annoying. The good thing is it probably only happens 10% of the time when I turn off the display with audio playing.
Yeah it's happening every single time I play music. Driving me crazy
Having the same problem. Seems to only happen when I'm doing something that would trigger the motion sensors. So when walking, all audio gets muted within a few seconds of me starting to walk, then stays muted. However, if I pause the audio, after 10 seconds I hear a pop (like the sound of a speaker turning off or something similar) and audio is available again. Exact same thing happens when I'm biking. If I'm stopped, music will continue until I start biking again, pause music, ten seconds later pop, resume. Everything is fine until I stop again, then repeat.
This isn't a problem when I take the subway, or a bus.
It's not just music that's muted though, all notification noises and alarms are also muted. The phone thinks the volumes are all where they're set, but won't play anything either over headphones, bluetooth or the speaker.
A reboot has not fixed my issue. System logs haven't revealed anything. Since this doesn't seem to be a super widespread problem, I'll be RMA'ing this one and hoping it doesn't happen on my next.
I'm not the only one
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Putting my phone away without turning off the screen seems to make this happen less. However, since this doesn't seem to be a super widespread problem, I've RMA'd my device. Not interested in starting out with a broken handset.
Been happening to me too - think since the MDB08L update. I just turned off Google Now 'Always On' and my podcast is playing fine (so far, lol). Not ideal because I do use OK Google, but continuous audio playback is way more important to me. Hopefully it'll be fixed soon. How can we report issues like this to Google?
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
Getting this too. Was out running earlier with headphones in, stopped playing randomly five or six times but found skipping track made it work again. At home, had it on loud speaker, got 5 seconds in but it froze, skipped track and got 3 seconds, skipped again and just got 1 second. Gave up after that..
But it works fine when connected to a bluetooth speaker or my car!
scgf said:
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
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Click to collapse
I tried this - switched off the "Always On" option. Went for a 40 min run tonight with music on through headphones and it didn't stop playing once.
Even now, got the phone playing through loudspeaker and it's having no problems!
Exact same issue here .
Audio playback stops but device still thinks its playing ie speaker icon on top bar. Sometimes stopping app and restarting helps other times no joy. I have also heard the short pop sound when it stops.
So far has happened in Youtube, google music and in some games. Also intermittent loss of text alert tones too.
Only sure fire way to reset is to restart phone.
I shall give the switching google now always on off trick see if this helps and report back (never use it anyway but still it shouldn't prevent audio)
Try a reboot
droidXish said:
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Click to expand...
Click to collapse
I did more searching online and found enough other people are having a similar to think that there's something going on with the software. One post on a nexus 5 X subreddit had talked to Google support and went through a process of a safe mode boot as well as a reboot. I have not tried a safe mode boot but a reboot has resulted in the best playback experience I have had since owning this phone. No interruptions in audio for the last several hours . I'm on Verizon and have not received any updates as far as I'm aware. I am hoping that this will last.
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
Tank87 said:
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
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After updating yesterday, I had it occur again this morning with video playback and the audio muting. So wouldn't be too hopeful, sadly...
I have had a pixel 2 xl for awhile now (Verizon version sadly) and have had very few big issues with it but lately there have been things that have been bothering me.
One issue is that applications like YouTube, Amazon music, and even my e book reader I use to listen to audio books will randomly pause for no apparent reason.
Another thing that has been happening to me recently is that when watching videos or listening to music my volume will sound significantly lower itself and sound muffled. As far as I can see there is no visual indicator the volume is lowering. Then after a couple of seconds or two it will go back to normal.
The only other issue is that it doesn't connect very well to my PC. I have used several cables and sometimes it works and sometimes it doesn't. Not sure how a Google phone can have issues like these.
I thought they would be sending out updates to fix these types of issues, but since they haven't and seem incompetent when you ask them about issues like these, I figured I would ask you amazing people.
Thanks in advance for the help!
My sound was going way low while listening to podcast - I noticed that do not disturb was on - perhaps it lowers the sound of what you're listening to in order to alert you during do not disturb?
Hmm I'm not too sure I usually keep it on vibrate but I don't think it's ever on do not disturb but I will be sure to check next time. I'm probably going to factory reset to see if it clears up any of the issues.