Hi all,
on Saturday, out of sudden, my N5x in 90% of the time does not log into LTE network anymore. My wife's 5x does with the same SIM, so a network issue can be excluded. Going to airplane mode and back does not solve the issue. Intermittently I do have LTE, but not for long.
Setting up new after full wipe has no impact on the issue.
Has someone ever experienced this? I am ~ 2 months after warranty end, will try to get support from Google anyhow (bought in play store).
Edit: Google initiated a replacement.... Great Support!
Related
I bought a new GNex last week and immediately ran into bad connectivity issues when preferred network mode is set to LTE/CDMA. Basically no signal all (3G or 4G), even though I live in downtown Boston where there should be 4G. When I switch my preferred network mode from LTE/CDMA to CDMA, the 3G network works fine with no connectivity issues.
On the phone, Verizon told me that a software patch in May will fix the issue. A staffer at the Verizon store told me that I could already find the patch online and that it would solve the problem... I assumed he was talking about 4.0.4. I flashed 4.0.4 yesterday fully expecting it to solve my LTE connectivity problems but ..... no luck. I still get no signal using the LTE/CDMA setting. I can't even make or receive calls unless I switch back to CDMA.
Do I have a hardware issue? Are other people having the same problem? Should I trust Verizon and hope that the 4.0.5 OTA update fixes the problem? Is there anything I can do about it now?
I am in the same boat as you. Just got a replacement from Verizon but it had a horrible purple tint to the screen so its going back. Didn't even get to see if its better at 4g. I think its a hardware problem as I've read that some people were able to get a replacement phone that actually works.
Sent from my Galaxy Nexus using XDA
My problem is similar. I can get 4G and use it sometimes but after a short time of data usage all my data is cut off until I reboot the phone. No calls, no nothing. I logged a ticket last night and will be calling back today for an exchange.
edit:
I stopped into the VZW store after calling customer care and getting everything all setup. They swapped out my gnex for a new one and so far my experience has been positive. I'm seeing improved signal everywhere and last night the phone didn't drop connectivity once or even get warm. The old phone would get hot to the touch in the upper left of the screen, the new one stayed cool throughout 30 app downloads with 2 bars 4g. Here's to hoping my problem is solved.
I'm getting a similar issue with connectivity dropping ice had this phone for three weeks and the signal drops terribly. At my house because I live on a mountain by a Penn state campus I know there isn't much in the way of signal because of the distance from the towers without interference. But even with being in other areas with 4g I still run into the signal dropping...I thought it was just me so it's good too know I'm not the only one having issues
Sent from my Galaxy Nexus using xda premium
I purchased a White Lumia 900 around April 20, updated the phone and have noticed since Day 1 that I was getting intermittent data loss when I was on the cellular connection (not WiFi).
To fix it, I would have to either wait a long (20-30 minutes) time for it to 'fix' itself (which it would only sometimes fix itself), or I would have to either power-cycle the phone or just toggle the Airplane Mode to reset the Cell Radio on/off.
I only noticed a few weeks ago that the data connection loss was happening only on LTE, not 3G/HSPA+.
I went ahead and switched SIM cards. Still the same issue. I then went to my local AT&T Service Center to get a new phone sent to me via the warranty service.
I just received the new Lumia 900 White, tested it out and the SAME thing is happening again! Random data connectivity loss on LTE. What the hell??
The data connectivity loss occurs about every 15 minutes.
Strangely enough, I traveled on business last week to the Chicago area, which also has LTE. I didn't experience the issue there at all.
I am located in the Northern VA area (Reston, VA) - could it be that there are issues with the LTE connection in this particular area?
Does anyone have any ideas on how to resolve this issue? I find it very heard to believe that I am having the SAME problem on two Lumia 900's. I don't think it can be faulty hardware happening to BOTH phones coincidentally.
Any help/guidance would be *greatly* appreciated. Thanks in advance.
I have an idea,
call AT&T and tell them the service in your area SUCKS.
Seriously, once you confirmed it worked fine in another town do you really think its the phone that is at fault? Especially after going through 2 phones and having the same issue?
Obviously you are either in a BUSY BUSY cell area with too many people connecting or your tower sucks.
Thanks for the reply. I called AT&T Support today and they said they would put in a case to look into the LTE service in this particular area. They said it may take up to 2 weeks but they should get back to me on its status.
How much do you want to bet they will either:
1) never get back to me with an update
2) come back with an update, saying "We couldn't find any issues with connectivity in that area"
At any rate, is there ANYONE else experiencing the same issue? My phone has dropped LTE connection about 20 times today in 5 hours.
I work about 8 miles from home and when I travel between the two locations LTE hands off from one to the next without any problem. I did travel down to Orlando a few weeks ago and appeared to have a connectivity issue while at dinner (3 bars of LTE but couldn't download), but I was on my way out the door an didn't bother to pursue it. When I got home LTE was working fine. So the troubled AT&T towers are probably still a good guess.
Sent from my Lumia 900 using Board Express Pro
Me too
I have been having the same issues since day 1, I havent tried to replace or return my phone because I bought it from an ebay seller and I am living in Ecuador, so its kind of expensive just to try to send it back and possibly with no response or telling me that is a network issue of my country.
Each time I go to a place with a weak signal, the phone will go to "E", and the connection wil drop, after a few minutes return to "4G", but the connection won't return at all, the only way to restore the connection is by rebooting.
By the way, I have done like 10 hard resets, and even reloaded the firmware with nokia care suite, and nothing, the problem persists.
My wife is using a Lumia 710, and it works perfectly.
I am using an unlocked lumia 900 from rogers
---------- Post added at 03:15 AM ---------- Previous post was at 03:10 AM ----------
I think the update that was supposed to fix the problem, was made specifically for ATT and another specifically to Rogers, so if you are in other network with this phone you will still experience this issue
I have a 128gb pixel XL with Verizon, which I purchased through verizon as well. Randomly at times just as I'm going to place a call it will start ringing and then disconnect and it will show loss of signal. This has also happened while I was on a call. I'm on the latest firmware as well. Has any body else ran into this issue?
I ran into this last night. I'm a sprint customer with pixel xl ordered from Google. I am on V software. It could just be the fact it's only connected to one 4g band which has low strength in the area we were at during the drop times. Mine hasn't done it since last night might have been in a dead zone
Yes, this has happened many, many times to me. I have a replacement coming that hopefully will take care of it.
Sent from my Pixel XL using Tapatalk
droidiac13 said:
Yes, this has happened many, many times to me. I have a replacement coming that hopefully will take care of it.
Click to expand...
Click to collapse
For me its switching from band 13 to band 4.
I don't have this issue at all on TMO but in my area (Chicago) TMO is exclusively band 4. So this would lend some support to the possibility that this is happening when switching bands as I don't ever switch bands and don't have the issue (3 different Pixel devices that I've used since launch and none have exhibited this behavior).
I never had this issue on my Pixel XL, but then when I switched to the Pixel it would drop every single call I made and take 2-3 minutes to get a signal again. This was using the Verizon SIM card it came with. I then got a different SIM card and while it hasn't dropped a call since, I still notice that randomly throughout the day it loses signal where I have never lost signal before. I then wait 2-3 minutes and all of a sudden, it's back to strong LTE signal.
I'm on the fence about RMA'ing it. Anyone have any thoughts on whether or not this is a software or hardware issue? I don't want to be stuck with this problem.
-Collin-
Any resolution to this yet? I've tried swapping the sim to no avail. Running custom kernel and pure Nexus.
I'm on Project FI and sometimes the phone would switch to T-Mob for no apparent reason, which has extremely bad signal. While USC has over 100 times better signal, the phone for no apparent reason would switch to crap. That usually results in no calls being made at all. One trusty remedy is type in a dialer code to switch to next provider.
jnyce87 said:
I have a 128gb pixel XL with Verizon, which I purchased through verizon as well. Randomly at times just as I'm going to place a call it will start ringing and then disconnect and it will show loss of signal. This has also happened while I was on a call. I'm on the latest firmware as well. Has any body else ran into this issue?
Click to expand...
Click to collapse
I also have the 128GB XL (quite black) from VZW. I had absolutely no issues with it until about 2 weeks ago. That's when I started experiencing this same issue. The signal bar goes clear and i lose service for a few moments. In watching the SIM status, I can see where the status will go from "In service" to "Radio off" to "Out of service" back to "In service." I also took screenshots of it doing this. The weird thing for me is that it only happens when I'm at work (I usually have full bars for reception). VZW seems quite baffled at this issue. They have replaced my phone twice. This 3rd phone is doing the exact same thing the other 2 were. I did a chat session with Google Support, and the 1st level tech I chatted with seemed unaware of the issue. My wife has the same phone (silver), and she hasn't experienced this issue yet at all. We were thinking about bringing her phone to my office to see if hers will display the same symptoms mine does here. Nobody else in my area has any reception issues. It's not a huge inconvenience while I'm at work since I have a desk phone. However, it is rather annoying when I cannot send a text or make/receive a call because my cellular radio is resetting itself constantly.
I couldn't post my screenshots since I have < 10 posts...
Verizon S8+ G955U 8.0.0
Recently got a S8+ new from store about 3 weeks ago. phone has not been rooted or altered. For about three straight days my phone has been either having extremely poor signal or most of the time no signal at all. I did some troubleshooting rebooted phone but non of that seemed to work. I even adjusted some of the settings in network options and still no success. I ended up taking it back to the store to request a new sim card. About 10 minutes after leaving the store, issues with signal started all over again. I later on that night did a factory reset, and still no luck. Verizon will be mailing me a new phone, but I was wondering if anyone else has experienced this signal issue to this degree, any insight would be greatly appreciated
Thanks ,
J
my signal issues started when i got the new update. I have changed settings from global to lte/cdma and it helped slightly but I still have bad signal
Yes, I have no signal since this weekend. Check your *#0011# menu, did your MIPI device fail? Mine did
Check this thread
I bought my S9 last June and really like all things about it until recently.
IS THERE A SYSTEMIC ISSUE WITH THE S9 AND US CELLULAR AND DATA CONNECTIONS?
ANYONE ELSE EXPERIENCING THIS PROBLEM?
Couple of months ago it started dropping data connectivity to the web. Would not load google maps or Waze. This started intermittently and then more frequently in the last few weeks. I am on the US Cellular network. My wife is on the same network with an iPhone and has no problem connecting. In fact, when we are travelling, I have to have her use google maps cause I cannot connect.
I have had the phone to several different stores and store technicians several times trying different settings on the phone and on the network plan. My phone is part of our business plan and we have unlimited data with about 20 phones on the plan.
The last tech told me there were two antennas in the phone, one for voice and one for data. Perhaps the data antenna was being wonky and maybe shorting out. I have no problem with voice connections, just the data access.
So I did a warranty exchange and received a new S9 replacement (Refurbished?) phone Tuesday. I loaded up my programs and noticed the same indicator (antenna symbol with ! next to it) and spotty 4G indicator. You guessed it, the Google Maps app will not connect; my wife's works fine. We took 300 mile road trip today and had to use her phone for directions.
I am beyond frustrated with the situation and do not know what to do next. I have not rooted the phone, it is stock. I have to have access to the web when I am mobile for my job.
How do I trouble shoot this problem?
Is this a known issue with US Cellular and the S9 or is my issue just an anomaly? What are my options?
I like the features and form factor of this phone and do not want to upgrade to an S10 or an iPhone.
Any help would be appreciated.
Thanks to all.