Related
I went to my local Hawaii Best Buy Store, and of course none of the stores here got any in today. However, a sales rep ordered me a black via their internal system. I paid for it, and and it upgraded me free to FedEx 2 day air. My receipt is showing an ETA of September 9, delivered to my house.
Best Buy Online Order
kronium said:
I went to my local Hawaii Best Buy Store, and of course none of the stores here got any in today. However, a sales rep ordered me a black via their internal system. I paid for it, and and it upgraded me free to FedEx 2 day air. My receipt is showing an ETA of September 9, delivered to my house.
Click to expand...
Click to collapse
I ordered my Moto 360 online at bestbuy.com. Chose express shipping and had it the next day. On Oct 6.th BB showed no in-store pickup available but got fast delivery !
Pre-ordered on Amazon Prime 9/23/14. Still has not shipped. Any one who has ordered from Amazon in the same boat??
Same here. and i have my estimated delivery for tomorrow.
Yesterday I received a notice that they have not received their shipment and it would be delayed. They did not give a time frame when it would ship but said they would ship one day (which I selected) and gave me $20.00 credit. Just an FYI I ordered the white one on 10/7 and my ETA is still listed as 10/24....
Amazon Pre Order
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
Same boat here. Not shipped and not charged. Still says estimated 10/24
---------- Post added at 07:32 PM ---------- Previous post was at 06:59 PM ----------
I hate to say it but, if it hasn't shipped yet, we're not getting it tomorrow.
Boomstick1581 said:
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
Click to expand...
Click to collapse
That was me. Ordered a black on Oct 6th. I talked to 2 different reps on 2 different days and both told me it would be delivered the 24th. Neither said the phone delivery was gonna be delayed. Although maybe they are telling that to people they oversold to.
As of now i have not received a shipping notification.
Sent from my SCH-I545 using Tapatalk
Just got off chat with Amazon. Much back and forth about pre-order, I still don't think she understood that whole concept. I preordered on Day 1 - Sep 19, and Amazon is now telling me mine won't be delivered until December. Tempted to post the transcript. It's an embarrassment for Amazon IMO.
My order status still says delivery tomorrow by 8PM., but of course it has not shipped. May just go local, but I'm pretty peeved...what's the point of pre-ordering from the biggest online retailer if they are last in line -- and don't tell you this to keep you from buying somewhere else?
I opted for the free 2 day shipping, so my estimated arrival is on Monday, but there is no updates to my order either. I hope Amazon doesn't screw me over, I already waited patiently with the whole Verizon BS of delaying the Note 4 when every other carrier had it on release day.
I just spoke to a live customer service representative and still have no concrete answer as to what is happening with this order. Really starting to get angry. First I was told that they were out of stock for the galaxy note 4. I explained to him that I understand that the phone is out of stock as of a couple days ago but it was not when I ordered on the 10th of October. He then went on to repeat himself word for word about how the phone is out of stock. This is when I started to get really annoyed because it just seemed like he was giving me the run around. As he was explaining this to me I cut him off and told him that "I understand what you are saying about the phone being out of stock now, but that should have no effect on my pre order since it was in stock when I ordered on the 10th of October. Why would I even bother pre ordering a phone that was out of stock when I could just walk into a store and buy it today. I pre-ordered the phone well over a month ago, it was in stock, I was quoted an estimated delivery time, and at no point have I received any email or text notifications telling me otherwise. What I want to know is where is my phone?" He then tells me that he is going to check into it and puts me on hold. When he came back on I was told, he again starts telling me about how I will receive a notification once the phone ships to which I reply "Well when is it going to ship. Today, tomorrow, next month, or maybe next year? The whole point of me calling you is to find out what is happening with my order and you are telling me absolutely nothing". He then asks if I want to cancel the order. I told him he can cancel the order if he gets me a refund on the $600 worth of Amazon gift cards I have credited to my account. He replies by telling me that he is going to put me on hold so he can see what my options are.
When he came back he told me that he would wave the same day delivery fee and then tells me that the orders are being processed now. I asked again when it will be delivered but could not get a straight answer out of him. Supposedly he is sending me an email regarding the conversation we had (its been about 20 min. no email) . So essentially from what I gather is that no one, and I mean absolutely no one at Amazon has any idea what is happening with these orders and that the guy I was talking to was just trying to pacify me by telling me the orders are currently being processed (I do not believe that at all). As of now it just seems like anyone who pre-ordered the phone through Amazon might just be better off calling your local Verizon or Best Buy stores seeing if they have any in stock, cancel your supposed "pre order" and just by in store. What a pain.
If I didn't have Amazon gift cards I would definitely cancel my order.
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
sternweezy said:
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
Just cancelled by Amazon order of the Note 4. Called first thing this morning they advised they did not get their shipment and they could not tell me when they are expecting their shipment. Not real pleased with Amazon at this point. Getting ready to go out and hunt this phone down!!!
Got a response from Amazon for an email I sent them today regarding this. They didn't seem to really care about screwing things up and also stated the Samsung offer is not currently honored by Amazon. I know Samsung has recently changed the promo terms and conditions and added the other Galaxy phones to the promo. I no longer see Amazon listed or even a list of accepted retailers. Maybe it's a good thing the phone didn't ship because I was really only getting this phone because of the promo. Amazons communication and resolution to this issue has been terrible.
Sent from my SCH-I545 using Tapatalk
Customer service couldn't give me any estimate of when they will get the phones in. I was pissed off because at the very least if they communicated this to us early, then I could have preordered elsewhere. Now I'm stuck due to the promo as I did the pre-order and also the trade-in through amazon. Plus I used a bunch of gift cards on it.
Cancelled my order with Amazon and went to local VZW store, Note 4 in hand right now.
I too will never order phones from them again. I'm a prime member and place about 100 orders per year with them. It would take drastic measures to regain my confidence in them when it comes to preorders and purchasing phones.
JonBuc said:
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
Click to expand...
Click to collapse
I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
spartn1 said:
I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
Click to expand...
Click to collapse
Yikes on the trade-in. Fortunately I haven't done mine yet. Amazon has really dropped it on this one. I told one of the customer service people that Amazon was big enough to get answers from Samsung and Verizon, and that to have hardly any information was unacceptable.
---------- Post added at 10:20 PM ---------- Previous post was at 10:13 PM ----------
zz97 said:
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
Click to expand...
Click to collapse
I talked with 4 people and spent a couple of hours on the phone - didn't net me much. After a time, one rep offered me $10 for my trouble, which really ticked me off. I sent him a link here to see the issues people were having, and that Amazon had already refunded someone else $20. I told him I didn't want the money - just answers.
Anyway, after feeling the futility with Amazon, I called Verizon who has them in stock, ready to go, and is giving the $200 trade-in on any smartphone (if you haven't traded it in yet). You can pick them up at most of the stores, or they can ship overnight. Same price, same trade-in, no headaches.
Update... Expected delivery on 10/28!
Sent from my SCH-I605 using XDA Free mobile app
I'm looking for anyone who can help me out with any photo's or proof of their $100 playstore credits from Bell. I preordered the Pixel XL on October 6th, received the phone October 24th, and should have received my credit by October 25th, it's now the 30th and I have received nothing, I've been on the phone with Bell countless times, I've been in store twice, and been in contact with google twice with no avail.
Bell keeps trying to tell me this promotion doesn't exist and they don't show anything about it and that I need to take it up with Google. Google tells me I bought the phone with Bell so the preorder offer is to only be fulfilled with Bell.
It's an endless loop that I've been suffering through for the last 7 hours and I'm looking for any proof of this offer so I can send it to them or possibly lawyers because they seems to be trying to hide their ass and playing it off like nothing like this existed. The only information I can now find on this offer is on MobileSyrup with a list of the offers that were listed for preorders.
Since the phone was released, all carriers have now charged their preorder pages so not show the preorder offers (obviously, because the preorders can no longer be preordered)
Rogers was offering a free chromecast and a $50 playstore credit, Bell and Telus were both offering $100 playstore credits, and Google directly was offering a free Daydreamer VR voucher for when it's released.
So please, any help on this, confirmations from Bell texts showing you received a code, pictures of the preorder offer proving there was a $100 playstore credit offered, emails or sms showing proof of this offer, screen shots of their webpage, anything because they're trying to screw me out of this and if I had known this was going to be such a pain in the ass to get my $100 credit I would have just bought it from Google and got a VR voucher instead.
VeeDaub said:
I'm looking for anyone who can help me out with any photo's or proof of their $100 playstore credits from Bell. I preordered the Pixel XL on October 6th, received the phone October 24th, and should have received my credit by October 25th, it's now the 30th and I have received nothing, I've been on the phone with Bell countless times, I've been in store twice, and been in contact with google twice with no avail.
Bell keeps trying to tell me this promotion doesn't exist and they don't show anything about it and that I need to take it up with Google. Google tells me I bought the phone with Bell so the preorder offer is to only be fulfilled with Bell.
It's an endless loop that I've been suffering through for the last 7 hours and I'm looking for any proof of this offer so I can send it to them or possibly lawyers because they seems to be trying to hide their ass and playing it off like nothing like this existed. The only information I can now find on this offer is on MobileSyrup with a list of the offers that were listed for preorders.
Since the phone was released, all carriers have now charged their preorder pages so not show the preorder offers (obviously, because the preorders can no longer be preordered)
Rogers was offering a free chromecast and a $50 playstore credit, Bell and Telus were both offering $100 playstore credits, and Google directly was offering a free Daydreamer VR voucher for when it's released.
So please, any help on this, confirmations from Bell texts showing you received a code, pictures of the preorder offer proving there was a $100 playstore credit offered, emails or sms showing proof of this offer, screen shots of their webpage, anything because they're trying to screw me out of this and if I had known this was going to be such a pain in the ass to get my $100 credit I would have just bought it from Google and got a VR voucher instead.
Click to expand...
Click to collapse
The free VR was only available in the US.
Okay well Google told me the only offer they had was for a free VR with preorder, that was when I talked to them earlier today so maybe the person I was speaking with from Google didn't know what was a US offer only, regardless, this is mainly to figure out the Bell preorder offer and according to the local Bell location here, there was 15 preorders at that store and I'm the only person who has come back to say they didn't receive the playstore credit, the local Bell employees are also aware of this offer and have told me that I should have received a text within 24 hours of activating the phone before the 24th and within 48 hours after activating the phone after the 24th, which I activated on the 24th at 8:11pm EST, I still haven't received anything and Bell actually just called me back right now saying they were so and so supervisor who is over looking this issue and she's flat out telling me this doesn't exist and they have never offered this deal. They are flat out lying, I saw it on their website for preorders, and on mobile syrup.com they also quote the identical offers I saw and that's the only source I can find to confirm this was a real offer.
The lady that also called me just now was extremely rude trying to tell me I had to fill out some magical three forums to get the voucher that she previously told me doesn't exist and that I didn't fill them out right which is why I didn't get the preorder, yet I have a receipt and preorder number confirming I do in fact have a preorder about this and have emails to thank me for preordering a Pixel XL with Bell.
Any information from any websites, the more information I have, the more I can prove this offer was real because Bell is flat out lying by telling me this offer does not exist, and within the same call they then told me I didn't fill out the forum for this offer correctly, the offer they just told me doesn't exist.. so something fishy is going on, I've also recorded all calls I've made today as proof because they're trying to pull some sneaky crap right now and I don't trust them at all anymore.
This is the link that quotes the exact sales Bell advertised on their website however white/silver one was only for the pixel in 32gb and 128gb was only offered for the pixel xl and the pixel xl was only offered in black.
At the time of pre-order the 128gb model said sold out so I was never given an option for the xl, only black 32gb at the local bell store.
http://mobilesyrup.com/2016/10/04/h...ing-for-google-pixel-and-pixel-xl-pre-orders/
However, as the phone is now released, Bell changed their website because the "pre-order offer" is no longer in effect since it's been released so that link now brings you to the normal order page for the pixel, which is why Bell is now telling me that offer never existed and I'm apparently making it up and there's a magical form that she hung up on me when I asked her what forum it is so I can ask the local store what forum this is for the preorder to make sure it was filled out and that's how I got my pre-order receipt.
I had the exact same issue. Also got it from Bell with a preorder. I made sure to ask the rep when I ordered about the promotion and she told me I would receive a text message with the code on Oct 25. Long story short...received no such message. Called Bell...they pushed me off to Google. Google pushed me back to Bell. I called Bell again and they acted like I was making it up. I referenced their site had said it but how now changed...I told them about a Mobil Syrup Tech site that still mentioned it and even brought up Rogers having a promotion to...but instead of $100 Google Play Credit...with Rogers it was $50 and a free Chromecast. They eventually agreed to give me a $100 plus tax bill credit instead. I accepted this and then got a $115 credit on my bill. Good luck. Bell is trying to screw us and the fact that they gave me the bill credit made me believe they knew they had done wrong. Wonder how many others they've screwed this way.
Bell phone me again just now and it was someone higher up telling me they're sorry for the issues of me having to call them 6 times today so they did the identical thing, $107.98 bill credit on my next bill so we'll see if it was actually applied on November 7th.
This is pretty shady of them, next promotion I'm taking pictures of all evidence that it actually existed before ever applying for it. Live and let learn that no company can apparently be trusted.
Glad I'm not the only one though. Hopefully they make amends on this and start actually giving out the credit they promised customers.
VeeDaub said:
Bell phone me again just now and it was someone higher up telling me they're sorry for the issues of me having to call them 6 times today so they did the identical thing, $107.98 bill credit on my next bill so we'll see if it was actually applied on November 7th.
This is pretty shady of them, next promotion I'm taking pictures of all evidence that it actually existed before ever applying for it. Live and let learn that no company can apparently be trusted.
Glad I'm not the only one though. Hopefully they make amends on this and start actually giving out the credit they promised customers.
Click to expand...
Click to collapse
I plan on doing the same thing with any future promotions. Glad it got worked out for you.
VeeDaub said:
I'm looking for anyone who can help me out with any photo's or proof of their $100 playstore credits from Bell. I preordered the Pixel XL on October 6th, received the phone October 24th, and should have received my credit by October 25th, it's now the 30th and I have received nothing, I've been on the phone with Bell countless times, I've been in store twice, and been in contact with google twice with no avail.
Bell keeps trying to tell me this promotion doesn't exist and they don't show anything about it and that I need to take it up with Google. Google tells me I bought the phone with Bell so the preorder offer is to only be fulfilled with Bell.
It's an endless loop that I've been suffering through for the last 7 hours and I'm looking for any proof of this offer so I can send it to them or possibly lawyers because they seems to be trying to hide their ass and playing it off like nothing like this existed. The only information I can now find on this offer is on MobileSyrup with a list of the offers that were listed for preorders.
Since the phone was released, all carriers have now charged their preorder pages so not show the preorder offers (obviously, because the preorders can no longer be preordered)
Rogers was offering a free chromecast and a $50 playstore credit, Bell and Telus were both offering $100 playstore credits, and Google directly was offering a free Daydreamer VR voucher for when it's released.
So please, any help on this, confirmations from Bell texts showing you received a code, pictures of the preorder offer proving there was a $100 playstore credit offered, emails or sms showing proof of this offer, screen shots of their webpage, anything because they're trying to screw me out of this and if I had known this was going to be such a pain in the ass to get my $100 credit I would have just bought it from Google and got a VR voucher instead.
Click to expand...
Click to collapse
Here I went with Play store directly instead of Bell and I got nothing at all.
Google was offering 2 month of Google music with the pixel but I didn't get it because I had a Google music trial in the last year...
I wish I would've been with Bell.
I pre ordered a 64gb Pixel XL black. I show a shipping date of Oct 17th. My bank account was charged this morning for for the phone. Is anyone else having this issue? I should not have been charged Until the phone ships.
The amount is reserved from your credit card, and charged just before the phone is shipped. You won't be charged by your bank until the phone is shipped.
That is the way it has always been. Yes my account was charged for the total amount. I have checked my shipping status and nothing has changed. It could be the phone has shipped. I had read here on XDA that someone had indicated their shipping status had changed to shipped.
£799 isn't for me, it doesn't offer enough change to warrant that............Mate 10 looks more interesting
I just ordered my Pixel XL 2. Have not checked bank charge online yet to see if they billed card yet
I ordered but have not gotten a initial hold charge on my card...should I be worried
Anyone going to send their old one in for buy back?
Also T-mo is offering to pay for half of one if you bring it over....
I was charged as well, mine shows an arrival date of the 20th-24th for the Pixel 2 XL 64GB black.
Does anyone know when we get the code for the Home mini?
Sent from my XT1650-03 using Tapatalk
JohnnyHempseed said:
Does anyone know when we get the code for the Home mini?
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Click to expand...
Click to collapse
https://store.google.com/product/pixel_2
Halfway down the page. There is a section about the free Home Mini. From the Terms apply link...
Terms and conditions
Limited-time offer applies to redemption of one Google Home Mini device, chalk colour only, with the order of a Pixel 2 or Pixel 2 XL from Google Store in the US, starting 4 October 2017 until 19 October 2017, while supplies last. After a qualifying purchase of a Pixel 2 or Pixel 2 XL, a promo code will be emailed approximately 4-6 weeks from the Pixel 2 or Pixel 2 XL delivery date. Upon receipt of the promotional code, visit store.google.com to redeem the Google Home Mini. Add the Google Home Mini to the basket, and enter the promotional code during checkout. Must be signed in to your Google Account to redeem the code and must add a form of payment at checkout. Debit or credit card details need to be provided but will not be charged in the US. Delivery charges may apply. Customers are eligible to receive one promotional code for each Pixel 2 phone purchased from Google Store. The promo codes are not stored value, are for one-time use only, cannot be transferred to other users, cannot be exchanged for cash or cash equivalent and have no balance after one-time use. Customers who return or cancel their order are not eligible to receive the promotion code. The promo code must be used on Google Store before 28 February 2018 and will expire after this date. Google LLC is not liable for lost or stolen promo codes, or for expired promo codes that are not redeemed before 28 February 2018. To be eligible, user must be a US resident, aged 13 or older and have or activate a Google payments account. Terms subject to applicable laws. Void where prohibited.
See additional Google Store Promotional Terms https://store.google.com/terms/google_store_promo_codes for more information.
stupidchicken03 said:
Anyone going to send their old one in for buy back?
Also T-mo is offering to pay for half of one if you bring it over....
Click to expand...
Click to collapse
I am sending my Pixel XL in after I receive the new one. Google is offering the highest trade value @ $400 verses $300 on Verizon.
Whenever I've ordered a phone, I have never gotten charged until it shipped. My galaxy s7 edge preorder was that way. I got a shipping notice within a day I think? Anyway, *hopefully* that means they are shipping early! I would be thrilled. This sammy phone needs to gtfo... Anyway, I checked my finance site, shows pending still. Not sure if the financing deal will work the same though. I would think it would though in case you decided to cancel the order. I guess we'll see! Update this for sure if you get a shipped notice!
iceman4357 said:
I am sending my Pixel XL in after I receive the new one. Google is offering the highest trade value @ $400 verses $300 on Verizon.
Click to expand...
Click to collapse
I have been using swappa sense 2012. I just sold my PixelXL 32gb for $430. - shipping not much difference. I will trade in next time.
stupidchicken03 said:
Anyone going to send their old one in for buy back?
Also T-mo is offering to pay for half of one if you bring it over....
Click to expand...
Click to collapse
I signed up for the trade in, but I'll see what my 128GB Pixel XL is going for on Swappa and eBay before I decide to send it to Google or not. I'd like to sell my cases, screensavers, and original Daydream with the phone, and of course Google won't give me anything for them.
It's not a charge. It's a pending authorization to make sure the funds are in your account. This usually drops off in 2 to 10 business days if the phone has not shipped by then. It's a very common practice I don't know why people think it's going to ship early.
JimSmith94 said:
I signed up for the trade in, but I'll see what my 128GB Pixel XL is going for on Swappa and eBay before I decide to send it to Google or not. I'd like to sell my cases, screensavers, and original Daydream with the phone, and of course Google won't give me anything for them.
Click to expand...
Click to collapse
You sure it won't mess up your order if you don't follow through with the trade-in? I called and was told it would. You might want to check it out.
droidrev71 said:
You sure it won't mess up your order if you don't follow through with the trade-in? I called and was told it would. You might want to check it out.
Click to expand...
Click to collapse
What did they tell you exactly? Since you don't send in the trade in until after you receive the new phone, I would think that all they can do is void the trade in deal. If I can sell it for more than the trade in, that is what I would want anyway.
JimSmith94 said:
What did they tell you exactly? Since you don't send in the trade in until after you receive the new phone, I would think that all they can do is void the trade in deal. If I can sell it for more than the trade in, that is what I would want anyway.
Click to expand...
Click to collapse
The recovery kit has already been shipped to me. It should be here tomorrow. I should know more then.. They said if I don't follow through with the trade-in my order would be be voided. I was shocked! He said, I'd have to cancel my order and re-order if I was going to sell my phone to my friend.
droidrev71 said:
The recovery kit has already been shipped to me. It should be here tomorrow. I should know more then.. They said if I don't follow through with the trade-in my order would be be voided. I was shocked! He said, I'd have to cancel my order and re-order if I was going to sell my phone to my friend.
Click to expand...
Click to collapse
I don't really believe that, because my order was placed on the 4th with trade-in. My order shipped on the 30th. Estimated delivery of Nov 4-6. I need that new phone in my hands before I even think of sending my XL back, and that will be over the 30 days. So if I have the 2XL in my hands, how would me not following through with the trade-in affect my order? Doesn't make sense.. 30 days starts when you receive the new phone; your order can't be affected by you sending/not sending your old phone in.
stupidchicken03 said:
Anyone going to send their old one in for buy back?
Also T-mo is offering to pay for half of one if you bring it over....
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I am. $400 for a used 32 GB Pixel XL Black was too much to pass up. $500 for the new pixel is fine with me. I wasn't even considering it until I saw how much they are offering for 1st gens.
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droidrev71 said:
The recovery kit has already been shipped to me. It should be here tomorrow. I should know more then.. They said if I don't follow through with the trade-in my order would be be voided. I was shocked! He said, I'd have to cancel my order and re-order if I was going to sell my phone to my friend.
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sgvjon said:
I don't really believe that, because my order was placed on the 4th with trade-in. My order shipped on the 30th. Estimated delivery of Nov 4-6. I need that new phone in my hands before I even think of sending my XL back, and that will be over the 30 days. So if I have the 2XL in my hands, how would me not following through with the trade-in affect my order? Doesn't make sense.. 30 days starts when you receive the new phone; your order can't be affected by you sending/not sending your old phone in.
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I don't believe that either. When checking out with the trade-in, it was almost like a separate line item or transaction. You have to pay full price up front for the phone and I really doubt they would void your purchase after already shipping your new Pixel XL 2.
If I had a bunch of extra accessories, I'd definitely try to sell it as a bundle for more.
Ordered on the 4th, shipped the 23, arrived the 24. Haven't seen the code email for the home mini freebie yet but I swear I was reading other people had already gotten the code ordered and received their mini.
Has anyone already gotten their email code and ordered up the mini here?
Sent from my Nexus 6P using Tapatalk
Probably no one has, it's some time between your ship date and 4 weeks after, likely not for 2 weeks or more after ship date. How it was with the pixel 1 and the free day dream code.
Nope, still waiting on my code.
I was just thinking that today, where is my code. I have been careful not to delete anything Google related out of my inbox but no code yet? Did get a survey about my satisfaction with Google. I have to say so far I have not had any of the problems that anyone else has with sound or display,,,knock on wood LOL
No code yet
Sent from my Pixel 2 XL using Tapatalk
No one has had their pixel2 or 2xl for 4 weeks yet, therefore no one has received their code yet, terms of the promotion below.
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Limited-time offer applies to redemption of one Google Home Mini device, with the order of a Pixel 2 or Pixel 2 XL from Google Store in the U.S. starting October 4, 2017 through October 19, 2017 while supplies last. After a qualifying purchase of a Pixel 2 or Pixel 2 XL, a promo code will be emailed approximately 4 weeks from the Pixel 2 or Pixel 2 XL shipment date. Upon receipt of the promotional code, visit store.google.com to redeem the Google Home Mini. Add the Google Home Mini to the cart, and enter the promotional code during checkout. Must be signed into your Google Account to redeem the code and must add a form of payment at checkout. Debit or credit card details need to be provided but will not be charged in the U.S. Shipping charges may apply. Customers are eligible to receive one promotional code for each Pixel 2 phone purchased from Google Store. The promo codes are not stored value, are for one-time use only, cannot be transferred to other users, cannot be exchanged for cash or cash equivalent and have no balance after one-time use. Customers who return or cancel their order are not eligible to receive the promotion code. The promo code must be used on Google Store before February 28, 2018 and will expire after this date. Google LLC is not liable for lost or stolen promo codes, or for expired promo codes that are not redeemed before February 28, 2018. To be eligible, user must be a U.S. resident, age 13 or older and have or activate a Google Payments Account. Terms subject to applicable laws.
I asked about this when I ordered my 2XL... The rep told me the code would be sent AFTER the "remorse" period has expired., approx. 4 weeks.
Basically, you'll get the code once you can't simply return it because you don't want it.
Yeah. Thats pretty standard. They wont send freebies before the return period expires.
Understandable too.
You have what, 15 days to return the phone? I swear I saw my end return date somewhere, and it was literally 15 days after the day mine arrived. So, hopefully my code will show up this week, otherwise I'm sure next week.
My wife is never on board with technology, but I think she is down with the home mini lol. I think my 5 year old is going to make me want to get rid of it after like two days though...
Still no sign of code?
I ordered my Pixel 2 XL on the 4th Oct (launch day) but didn't get it til Dec 6th. As of yet (Jan 2018) I've yet to receive the Google Home Mini code, although I have been told twice by Google Support, the code will be sent soon? Are the Google Home Mini's in short supply or something? As the offer (time to use code) expires 28th Feb, if people still haven't had a code by then, is the offer defunct?
flora1972 said:
I ordered my Pixel 2 XL on the 4th Oct (launch day) but didn't get it til Dec 6th. As of yet (Jan 2018) I've yet to receive the Google Home Mini code, although I have been told twice by Google Support, the code will be sent soon? Are the Google Home Mini's in short supply or something? As the offer (time to use code) expires 28th Feb, if people still haven't had a code by then, is the offer defunct?
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You should be on the line again with Google 1:1 support. You should have received it by now. They told me 15 days after the phone is delivered. My whole objection was the lack of communication. Had they sent an email saying "you're in, and we have you down for a mini" I would have been good, but there was nothing.
v12xke said:
You should be on the line again with Google 1:1 support. You should have received it by now. They told me 15 days after the phone is delivered. My whole objection was the lack of communication. Had they sent an email saying "you're in, and we have you down for a mini" I would have been good, but there was nothing.
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Nope I've had nothing from them at all... Twice I contacted the Help support (via Chat) and the person said both time that I should get the code within the next few weeks. I wondered if it had gone into my Spam but it hasn't. It's been a really strange promotion as there's been no acknowledgement of it at all either on my invoice, or when I received my phone. Just surprised that a massive company like Google can't communicate a bit better.
Nothing for me yet, either. I ordered on 12/12 and received the phone a couple days later so I guess I'm still around a week away from getting one, at the earliest.
flora1972 said:
Nope I've had nothing from them at all... Twice I contacted the Help support (via Chat) and the person said both time that I should get the code within the next few weeks. I wondered if it had gone into my Spam but it hasn't. It's been a really strange promotion as there's been no acknowledgement of it at all either on my invoice, or when I received my phone. Just surprised that a massive company like Google can't communicate a bit better.
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StevenBX said:
Nothing for me yet, either. I ordered on 12/12 and received the phone a couple days later so I guess I'm still around a week away from getting one, at the earliest.
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I bought from UK store and I read the small statements, which one of them mentioned that the code would be sent between 2-6 weeks after the grace period ended. Taking in mind that this period is 15 days, I say we would have to wait even 2 months to get the code.
:silly:
I can confirm I got my code about a week ago; and I have my google home mini on my kitchen counter. "Hey Google"
Ordered my phone November 30th
Received code today!
Google's ears must have been burning... Got my code today and have ordered my GHM. I did leave them feedback the other day starting I hadn't received anything so perhaps they took note or perhaps it was just coincidence.
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