Develop Bugs

[Q] amazon prime order of Note 4 (Verizon)

Pre-ordered on Amazon Prime 9/23/14. Still has not shipped. Any one who has ordered from Amazon in the same boat??

Same here. and i have my estimated delivery for tomorrow.

Yesterday I received a notice that they have not received their shipment and it would be delayed. They did not give a time frame when it would ship but said they would ship one day (which I selected) and gave me $20.00 credit. Just an FYI I ordered the white one on 10/7 and my ETA is still listed as 10/24....

Amazon Pre Order
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so

Same boat here. Not shipped and not charged. Still says estimated 10/24
---------- Post added at 07:32 PM ---------- Previous post was at 06:59 PM ----------
I hate to say it but, if it hasn't shipped yet, we're not getting it tomorrow.

Boomstick1581 said:
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
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That was me. Ordered a black on Oct 6th. I talked to 2 different reps on 2 different days and both told me it would be delivered the 24th. Neither said the phone delivery was gonna be delayed. Although maybe they are telling that to people they oversold to.
As of now i have not received a shipping notification.
Sent from my SCH-I545 using Tapatalk

Just got off chat with Amazon. Much back and forth about pre-order, I still don't think she understood that whole concept. I preordered on Day 1 - Sep 19, and Amazon is now telling me mine won't be delivered until December. Tempted to post the transcript. It's an embarrassment for Amazon IMO.
My order status still says delivery tomorrow by 8PM., but of course it has not shipped. May just go local, but I'm pretty peeved...what's the point of pre-ordering from the biggest online retailer if they are last in line -- and don't tell you this to keep you from buying somewhere else?

I opted for the free 2 day shipping, so my estimated arrival is on Monday, but there is no updates to my order either. I hope Amazon doesn't screw me over, I already waited patiently with the whole Verizon BS of delaying the Note 4 when every other carrier had it on release day.

I just spoke to a live customer service representative and still have no concrete answer as to what is happening with this order. Really starting to get angry. First I was told that they were out of stock for the galaxy note 4. I explained to him that I understand that the phone is out of stock as of a couple days ago but it was not when I ordered on the 10th of October. He then went on to repeat himself word for word about how the phone is out of stock. This is when I started to get really annoyed because it just seemed like he was giving me the run around. As he was explaining this to me I cut him off and told him that "I understand what you are saying about the phone being out of stock now, but that should have no effect on my pre order since it was in stock when I ordered on the 10th of October. Why would I even bother pre ordering a phone that was out of stock when I could just walk into a store and buy it today. I pre-ordered the phone well over a month ago, it was in stock, I was quoted an estimated delivery time, and at no point have I received any email or text notifications telling me otherwise. What I want to know is where is my phone?" He then tells me that he is going to check into it and puts me on hold. When he came back on I was told, he again starts telling me about how I will receive a notification once the phone ships to which I reply "Well when is it going to ship. Today, tomorrow, next month, or maybe next year? The whole point of me calling you is to find out what is happening with my order and you are telling me absolutely nothing". He then asks if I want to cancel the order. I told him he can cancel the order if he gets me a refund on the $600 worth of Amazon gift cards I have credited to my account. He replies by telling me that he is going to put me on hold so he can see what my options are.
When he came back he told me that he would wave the same day delivery fee and then tells me that the orders are being processed now. I asked again when it will be delivered but could not get a straight answer out of him. Supposedly he is sending me an email regarding the conversation we had (its been about 20 min. no email) . So essentially from what I gather is that no one, and I mean absolutely no one at Amazon has any idea what is happening with these orders and that the guy I was talking to was just trying to pacify me by telling me the orders are currently being processed (I do not believe that at all). As of now it just seems like anyone who pre-ordered the phone through Amazon might just be better off calling your local Verizon or Best Buy stores seeing if they have any in stock, cancel your supposed "pre order" and just by in store. What a pain.

If I didn't have Amazon gift cards I would definitely cancel my order.

Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk

sternweezy said:
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
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Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.

Just cancelled by Amazon order of the Note 4. Called first thing this morning they advised they did not get their shipment and they could not tell me when they are expecting their shipment. Not real pleased with Amazon at this point. Getting ready to go out and hunt this phone down!!!

Got a response from Amazon for an email I sent them today regarding this. They didn't seem to really care about screwing things up and also stated the Samsung offer is not currently honored by Amazon. I know Samsung has recently changed the promo terms and conditions and added the other Galaxy phones to the promo. I no longer see Amazon listed or even a list of accepted retailers. Maybe it's a good thing the phone didn't ship because I was really only getting this phone because of the promo. Amazons communication and resolution to this issue has been terrible.
Sent from my SCH-I545 using Tapatalk

Customer service couldn't give me any estimate of when they will get the phones in. I was pissed off because at the very least if they communicated this to us early, then I could have preordered elsewhere. Now I'm stuck due to the promo as I did the pre-order and also the trade-in through amazon. Plus I used a bunch of gift cards on it.

Cancelled my order with Amazon and went to local VZW store, Note 4 in hand right now.
I too will never order phones from them again. I'm a prime member and place about 100 orders per year with them. It would take drastic measures to regain my confidence in them when it comes to preorders and purchasing phones.

JonBuc said:
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
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I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.

Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.

spartn1 said:
I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
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Yikes on the trade-in. Fortunately I haven't done mine yet. Amazon has really dropped it on this one. I told one of the customer service people that Amazon was big enough to get answers from Samsung and Verizon, and that to have hardly any information was unacceptable.
---------- Post added at 10:20 PM ---------- Previous post was at 10:13 PM ----------
zz97 said:
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
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I talked with 4 people and spent a couple of hours on the phone - didn't net me much. After a time, one rep offered me $10 for my trouble, which really ticked me off. I sent him a link here to see the issues people were having, and that Amazon had already refunded someone else $20. I told him I didn't want the money - just answers.
Anyway, after feeling the futility with Amazon, I called Verizon who has them in stock, ready to go, and is giving the $200 trade-in on any smartphone (if you haven't traded it in yet). You can pick them up at most of the stores, or they can ship overnight. Same price, same trade-in, no headaches.

Update... Expected delivery on 10/28!
Sent from my SCH-I605 using XDA Free mobile app

Where is my Gear Fit 2 ? (Preordered through Bell in Canada)

I preordered through Bell on the 12th, picked it up on the 19th and submitted the redemption for the same day. I got an email right away saying it is being processed but that was 5 days ago..... No email since.
How long does this take ?
The email read: "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
UPDATE: Just got a tracking number. Should be here on the 29th.

It can take up to 6-8 weeks as per the pre-order page, but some people in the Canadian thread have started receiving shipping notices already.
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Samsung told me, my Fit2 would ship out last night at midnight. Some people already got theirs. I'm in Houston, TX. A company called "Digital River" is processing Samsung.com's orders in the U.S. I'd preordered on the 11th

I pre-ordered my Note 7 through Samsung Canada (online order) and it still hasn't shipped (I ripped into them yesterday for several reasons as the rep was a complete **** so it set me off) yet my Fit 2 is on the UPS truck out for delivery today so the bonus gift that said 6-8 weeks is arriving before I even get my phone that should have been something delivered to all pre-order customers on the 19th but instead Samsung released units for walk-in customers before fulfilling pre-orders. Just irritates me the gift that I expected in 6-8 weeks will arrive before my phone.

nighthawk29 said:
I pre-ordered my Note 7 through Samsung Canada (online order) and it still hasn't shipped (I ripped into them yesterday for several reasons as the rep was a complete **** so it set me off) yet my Fit 2 is on the UPS truck out for delivery today so the bonus gift that said 6-8 weeks is arriving before I even get my phone that should have been something delivered to all pre-order customers on the 19th but instead Samsung released units for walk-in customers before fulfilling pre-orders. Just irritates me the gift that I expected in 6-8 weeks will arrive before my phone.
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Yesss!, same thing here. The phone arrives on the 26th they said. It makes me wanna cancel and order from those creepy sellers on Ebay

CerveCesar said:
Yesss!, same thing here. The phone arrives on the 26th they said. It makes me wanna cancel and order from those creepy sellers on Ebay
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I am going to call and if stock is available at the Samsung Store close by then I will go pick that up there, keep the gift and return the shipped phone when it eventually does arrive and expect a full refund. I've already filed a BBB complaint but I have a legitimate pre-order that Samsung has failed to fulfill their end of this agreement on and I'm still buying the phone so I'll be contacting them and making sure they refund the full amount and still allow me to keep the Fit 2. This is just unacceptable how they have handled the online pre-orders.

Yeah but I mean come on... This is Canada what did you expect? They only got like ~4,000 pre-orders online (if I can judge by the invoice no.).
They're not going to hire a bunch of people do to these things. They're just going to keep the staff they have an try to ship them out when they can.
Canada isn't really the place for these bulk rushes.... Watch in a they're just be sitting in store shelves when everyone is more interested in iPhone 7.

CerveCesar said:
Samsung told me, my Fit2 would ship out last night at midnight. Some people already got theirs. I'm in Houston, TX. A company called "Digital River" is processing Samsung.com's orders in the U.S. I'd preordered on the 11th
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Day2: I called Samsung to cancel my order. They said it takes 1-3 business days, and my phone was to be shipped out on the 26th. If I get the phone ahead of time, then no cancellation will take place, lol

Pre-ordered through Rogers, received the phone and claimed a small watch on the 20th, and got a UPS confirmation earlier today that it would arrive tomorrow.

I had the same worry make sure you check you spam mail or the promotions tab in gmail that's where mine was. Got the accepted email to my regular but the full confirmation in my promotions tab, weird. Still no shipping number thpugh.

JustsoIcanpost said:
I had the same worry make sure you check you spam mail or the promotions tab in gmail that's where mine was. Got the accepted email to my regular but the full confirmation in my promotions tab, weird. Still no shipping number thpugh.
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The only email I got was "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
This was 1 week ago. I called 1-800-SAMSUNG and they said to email [email protected]
I emailed them and no response.....
Feels like I'm about to get shafted and not see my Gear Fit 2 ....

I tried calling as well and sat on hold for a very long time. I don't know what's going on I registered mine on a Saturday two days after we got the phones.
Sent from my SM-N930T using Tapatalk

Same boat here, ordered through costco, redeemed on Monday when I got the device. I haven't got any follow-up e-mail since. I think costco's orders might not qualify though as the imei isn't printed on the invoice. I actually asked them same question via their online form, no replies yet.
Sent from my SM-N930W8 using Tapatalk

THS1989 said:
I preordered through Bell on the 12th, picked it up on the 19th and submitted the redemption for the same day. I got an email right away saying it is being processed but that was 5 days ago..... No email since.
How long does this take ?
The email read: "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
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Click to collapse
Same here, same day! No email yet.

UPDATE: Just got a tracking number. Should be here on the 29th.

I got mine from Bell too...preordered and picked up in store. Signed up for my free Gear Fit 2 that night. Got email from UPS today saying it was being shipped.

THS1989 said:
The only email I got was "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
This was 1 week ago. I called 1-800-SAMSUNG and they said to email [email protected]
I emailed them and no response.....
Feels like I'm about to get shafted and not see my Gear Fit 2 ....
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The Samsung rep I spoke to told me to email [email protected]com lol and I haven't received any reply yet either. Did you find a number for the promotions department?

darthfire said:
The Samsung rep I spoke to told me to email [email protected]com lol and I haven't received any reply yet either. Did you find a number for the promotions department?
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Ah yes it should be .com but they never replied to me and I don't have their number.
Just be patient. I got my UPS tracking number.

New Pixel XL 2 Order Funds withdrawn from bank today

I pre ordered a 64gb Pixel XL black. I show a shipping date of Oct 17th. My bank account was charged this morning for for the phone. Is anyone else having this issue? I should not have been charged Until the phone ships.

The amount is reserved from your credit card, and charged just before the phone is shipped. You won't be charged by your bank until the phone is shipped.

That is the way it has always been. Yes my account was charged for the total amount. I have checked my shipping status and nothing has changed. It could be the phone has shipped. I had read here on XDA that someone had indicated their shipping status had changed to shipped.

£799 isn't for me, it doesn't offer enough change to warrant that............Mate 10 looks more interesting

I just ordered my Pixel XL 2. Have not checked bank charge online yet to see if they billed card yet

I ordered but have not gotten a initial hold charge on my card...should I be worried

Anyone going to send their old one in for buy back?
Also T-mo is offering to pay for half of one if you bring it over....

I was charged as well, mine shows an arrival date of the 20th-24th for the Pixel 2 XL 64GB black.

Does anyone know when we get the code for the Home mini?
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JohnnyHempseed said:
Does anyone know when we get the code for the Home mini?
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Click to expand...
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https://store.google.com/product/pixel_2
Halfway down the page. There is a section about the free Home Mini. From the Terms apply link...
Terms and conditions
Limited-time offer applies to redemption of one Google Home Mini device, chalk colour only, with the order of a Pixel 2 or Pixel 2 XL from Google Store in the US, starting 4 October 2017 until 19 October 2017, while supplies last. After a qualifying purchase of a Pixel 2 or Pixel 2 XL, a promo code will be emailed approximately 4-6 weeks from the Pixel 2 or Pixel 2 XL delivery date. Upon receipt of the promotional code, visit store.google.com to redeem the Google Home Mini. Add the Google Home Mini to the basket, and enter the promotional code during checkout. Must be signed in to your Google Account to redeem the code and must add a form of payment at checkout. Debit or credit card details need to be provided but will not be charged in the US. Delivery charges may apply. Customers are eligible to receive one promotional code for each Pixel 2 phone purchased from Google Store. The promo codes are not stored value, are for one-time use only, cannot be transferred to other users, cannot be exchanged for cash or cash equivalent and have no balance after one-time use. Customers who return or cancel their order are not eligible to receive the promotion code. The promo code must be used on Google Store before 28 February 2018 and will expire after this date. Google LLC is not liable for lost or stolen promo codes, or for expired promo codes that are not redeemed before 28 February 2018. To be eligible, user must be a US resident, aged 13 or older and have or activate a Google payments account. Terms subject to applicable laws. Void where prohibited.
See additional Google Store Promotional Terms https://store.google.com/terms/google_store_promo_codes for more information.

stupidchicken03 said:
Anyone going to send their old one in for buy back?
Also T-mo is offering to pay for half of one if you bring it over....
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I am sending my Pixel XL in after I receive the new one. Google is offering the highest trade value @ $400 verses $300 on Verizon.

Whenever I've ordered a phone, I have never gotten charged until it shipped. My galaxy s7 edge preorder was that way. I got a shipping notice within a day I think? Anyway, *hopefully* that means they are shipping early! I would be thrilled. This sammy phone needs to gtfo... Anyway, I checked my finance site, shows pending still. Not sure if the financing deal will work the same though. I would think it would though in case you decided to cancel the order. I guess we'll see! Update this for sure if you get a shipped notice!

iceman4357 said:
I am sending my Pixel XL in after I receive the new one. Google is offering the highest trade value @ $400 verses $300 on Verizon.
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I have been using swappa sense 2012. I just sold my PixelXL 32gb for $430. - shipping not much difference. I will trade in next time.

stupidchicken03 said:
Anyone going to send their old one in for buy back?
Also T-mo is offering to pay for half of one if you bring it over....
Click to expand...
Click to collapse
I signed up for the trade in, but I'll see what my 128GB Pixel XL is going for on Swappa and eBay before I decide to send it to Google or not. I'd like to sell my cases, screensavers, and original Daydream with the phone, and of course Google won't give me anything for them.

It's not a charge. It's a pending authorization to make sure the funds are in your account. This usually drops off in 2 to 10 business days if the phone has not shipped by then. It's a very common practice I don't know why people think it's going to ship early.

JimSmith94 said:
I signed up for the trade in, but I'll see what my 128GB Pixel XL is going for on Swappa and eBay before I decide to send it to Google or not. I'd like to sell my cases, screensavers, and original Daydream with the phone, and of course Google won't give me anything for them.
Click to expand...
Click to collapse
You sure it won't mess up your order if you don't follow through with the trade-in? I called and was told it would. You might want to check it out.

droidrev71 said:
You sure it won't mess up your order if you don't follow through with the trade-in? I called and was told it would. You might want to check it out.
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What did they tell you exactly? Since you don't send in the trade in until after you receive the new phone, I would think that all they can do is void the trade in deal. If I can sell it for more than the trade in, that is what I would want anyway.

JimSmith94 said:
What did they tell you exactly? Since you don't send in the trade in until after you receive the new phone, I would think that all they can do is void the trade in deal. If I can sell it for more than the trade in, that is what I would want anyway.
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The recovery kit has already been shipped to me. It should be here tomorrow. I should know more then.. They said if I don't follow through with the trade-in my order would be be voided. I was shocked! He said, I'd have to cancel my order and re-order if I was going to sell my phone to my friend.

droidrev71 said:
The recovery kit has already been shipped to me. It should be here tomorrow. I should know more then.. They said if I don't follow through with the trade-in my order would be be voided. I was shocked! He said, I'd have to cancel my order and re-order if I was going to sell my phone to my friend.
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I don't really believe that, because my order was placed on the 4th with trade-in. My order shipped on the 30th. Estimated delivery of Nov 4-6. I need that new phone in my hands before I even think of sending my XL back, and that will be over the 30 days. So if I have the 2XL in my hands, how would me not following through with the trade-in affect my order? Doesn't make sense.. 30 days starts when you receive the new phone; your order can't be affected by you sending/not sending your old phone in.

stupidchicken03 said:
Anyone going to send their old one in for buy back?
Also T-mo is offering to pay for half of one if you bring it over....
Click to expand...
Click to collapse
I am. $400 for a used 32 GB Pixel XL Black was too much to pass up. $500 for the new pixel is fine with me. I wasn't even considering it until I saw how much they are offering for 1st gens.
---------- Post added at 09:55 AM ---------- Previous post was at 09:50 AM ----------
droidrev71 said:
The recovery kit has already been shipped to me. It should be here tomorrow. I should know more then.. They said if I don't follow through with the trade-in my order would be be voided. I was shocked! He said, I'd have to cancel my order and re-order if I was going to sell my phone to my friend.
Click to expand...
Click to collapse
sgvjon said:
I don't really believe that, because my order was placed on the 4th with trade-in. My order shipped on the 30th. Estimated delivery of Nov 4-6. I need that new phone in my hands before I even think of sending my XL back, and that will be over the 30 days. So if I have the 2XL in my hands, how would me not following through with the trade-in affect my order? Doesn't make sense.. 30 days starts when you receive the new phone; your order can't be affected by you sending/not sending your old phone in.
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I don't believe that either. When checking out with the trade-in, it was almost like a separate line item or transaction. You have to pay full price up front for the phone and I really doubt they would void your purchase after already shipping your new Pixel XL 2.
If I had a bunch of extra accessories, I'd definitely try to sell it as a bundle for more.

UK Samsung Preorder - incl upgrade program

Hi all
is that time of the year again
As you can imagine the fever is on and although this year samsung has a longer pre-order window (i think last year it shipped after 2 weeks) i know at least in UK and EU the preorders are open - including for those like myself that are doing it via the upgrade lounge.
Now i tried last night 2x in vain to successfully complete the upgrade but the only thing i have managed to get is 2 credit agreements with klarna and 2x deposits paid - with no phone actually ordered
i have spoken with Sam this morning and they said they are having issues with the upgrade and generally orders and will send an update email 24-48h hopefully sorting this out somehow...TBC
i have to say is very annoying that every year is happens - is like they dont learn any lessons to be prepared or open up in stages the upgrade
hopefully it will get sorted and i will have a pre order soon
when i was placing the upgrade it asked me to select a shipping date starting march 9th - but on the website it said shipping 8th march but get it a few days earlier if you preorder - whatever that means - will have to go thru all the palpitations again:
i went for the ultra black although for upgrade people the only option available is 128GB (im buying an 500GB SD) and 12GB RAM
that been said - im switching from s10 so for me it will be quite a jump in size
the only real disappointment is the 120HZ locked at 1080p - hope a future Software release will change that to 2K - but will see
how's everyone else's experience so far with pre-ordering, excitement thoughts etc?
thanks all and here's to March 9th (or 6th)

I am not in the UK - I am in the USA but I thought I would share my experience. Here, we can only ask to RESERVE our Phone, I am ordering the S20 Ultra 512 GB on ATT - I am also taking advantage of the TRADE IN and will be sending my PIXEL 4XL and will get $600 for the trade, plus the Earbuds (or an additional 200 credit) all in - my total cost after the trade in will $999 US and I will have a new pair of Earbuds. If they let me, I will probably just take that as a credit and get the price down to $799. I believe I will be able to actually order the phone on the 22nd (I forget exactly what they said) but it did say it would be shipped to arrive by the 6th.
I can't wait!

I am in the UK , and just had a similar problem. Put in last years upgrade loan number. It replied and said I could order the upgrade , chose the ultra , filled in details of old phone (s10 plus). chose delivery date ( 10 March earliest), did a couple of other box ticking, then redirected to Klarna , filled in all the details . Passed the checks, filled in bank details , paid the deposit by card, that was successful. I can't remember much else other than I was redirected back to samsung requesting by login credentials. After logging in I still had the items in the basket. I received an email from Klarna saying the direct debit had been set up. My credit card has been debited by Klarna. So I don't know if it is ordered or just paid for the experience . Anyway cut long story short, spoke to samsung customer support , they said they are waiting for Klarna to let their system know that credit has been set up and that I should get an email from samsung within 24 hours detailing the order.

at least u didnt do it 2x like i did
d'oh

seems samsung is still scrambling in the dark to fix the upgrade lounge issues - just got a text saying they still dont know what happened and are investigating ...i mean really how hard can it be - is multi billion company!!

Yeah I`m in the USA and we can`t pre-order until the 21st, I did do the the RESERVE for the pre-order, and since I did the RESERVE to pre-order thing i will get 35.00 credit on top of the 200.00 , which can not be used on the price of any of the S20`s models, it`s in the fine print, so I `ll probably just use it towards the galaxy active 2 watch. also I will be trading in my Pixel 4 xl and getting the 600.00 trade in, plus I`m selling my Oneplus 6, and will be getting the 512gb 16gb S20 Ultra.

finally got the order email confirmation coming thru - now waiting for 2nd order/agreement to be cancelled and refunded
the wait begins

tim2london said:
finally got the order email confirmation coming thru - now waiting for 2nd order/agreement to be cancelled and refunded
the wait begins
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I am glad someone has been successful. No such luck , I applied again after numerous chats and phone calls with samsung and klarna to confirm and it failed again at Klarnas end. I been notified by the credit agencies that one hard search has been done by klarna. that was my first attempt to upgrade. I don't know if the 2nd attempt has resulted in another hard search but too many of these in a short space of time can impact on your credit rating. I emailed klarna asking them to let me know when it is safe to try again.
The samsung communtiy site is overloaded with comlaints from people suffering the same problems

i think is best to just let them know the agreement numbers and they will sort it out on their side, but defo dont try again until they fix it or you will end up with bad credit score
is a shame they cant make this process to work - every year same non sense

Just ordered my S10 Ultra 512GB via very.co.uk
I got an account specific code for 20% off so came to £1123. Plus get the earbuds (£160) and an extra £100 trade in at samsung.
Roll on 10/03!!

bomp306 said:
Just ordered my S10 Ultra 512GB via very.co.uk
I got an account specific code for 20% off so came to £1123. Plus get the earbuds (£160) and an extra £100 trade in at samsung.
Roll on 10/03!!
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How did you get 20% account specific code? I'm only getting 10%

I got an account specific code. Only opened my account in December for a £50 off £100 spend. Paid that off instantly.
The code is linked below, and allowed me to pay off in full so no credit needed.
https://www.very.co.uk/offer227.page

Managed to place my order S20 Ultra 5G, Karna seemed to be the problem so I just used PayPal Credit
Sent from my SM-G975F using Tapatalk

Couldn't resist the Ultra in grey so ordered through Samsung on their upgrade program and it went through in seconds, got the confirmation email straight after placing the order so maybe the issues are now fixed?

daleski75 said:
Couldn't resist the Ultra in grey so ordered through Samsung on their upgrade program and it went through in seconds, got the confirmation email straight after placing the order so maybe the issues are now fixed?
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Seems so yes
Sent from my SM-G975F using Tapatalk

bomp306 said:
I got an account specific code. Only opened my account in December for a £50 off £100 spend. Paid that off instantly.
The code is linked below, and allowed me to pay off in full so no credit needed.
https://www.very.co.uk/offer227.page
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Thanks. Doesn't accept the code though ?

As mentioned it's account specific

daleski75 said:
Couldn't resist the Ultra in grey so ordered through Samsung on their upgrade program and it went through in seconds, got the confirmation email straight after placing the order so maybe the issues are now fixed?
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Did you use PC or phone to order. What browser did you use. There are still people complaining on the samsung community upgrade thread
https://eu.community.samsung.com/t5/Galaxy-S20-S20-S20-Ultra/S20-Upgrade-Lounge-Issues/td-p/1556960

I used Samsung browser on S10+
Took about 20 attempts suddenly the pay page changed and included all the options not just Klarna finance, and then I could complete the order
Sent from my SM-G975F using Tapatalk

5teve0 said:
Did you use PC or phone to order. What browser did you use. There are still people complaining on the samsung community upgrade thread
https://eu.community.samsung.com/t5/Galaxy-S20-S20-S20-Ultra/S20-Upgrade-Lounge-Issues/td-p/1556960
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Used safari on my iMac literally took me less than a couple of minutes to complete the whole process.
Checked the thread and this is a new purchase not an upgrade from any Samsung phone, hopefully they have fixed it all by 2021!

Question Pixel 6 pro UK preorder and delivery date

I managed to preorder on the 20th cloudy white 128gb directly from google delivery date 27th Oct.
256gb black out of stock.
In the uk we don’t seem to have 512gb version.
Currently on google no delivery dates mentioned at all.
Anyone else preorder one?

Ordered the 256gb black version, started with 28th for delivery, now showing by 26th.
Probably good the 512Gb one isn't offered in the UK yet as don't need it but would have probably ordered it anyway

Ordered mine Cloudy white, through EE at 7.00pm 19/10, called during the announcement and they called me back at 7pm. Got it ordered fine, but no delivery date yet. They said I was the first one to order one, which was cool!

marmin said:
Ordered mine Cloudy white, through EE at 7.00pm 19/10, called during the announcement and they called me back at 7pm. Got it ordered fine, but no delivery date yet. They said I was the first one to order one, which was cool!
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Most people that ordered online have delivery dates set at 27-30 october. If you have no delivery date, you were not the first one.

Ordered the 256gb black 6 Pro on the 19th (launch night) and currently showing a delivery date of 26th October from the official Google store.

6 Pro 256 GB Black. Placed an order as soon as the ѕhitty checkout stopped erroring, which was like 2 hours after it became "available". "Delivered by 26 Oct" order status online. Meaning they would have to ship today or tomorrow.
It absolutely sucks аss that there is no 512 GB version in UK, another retarded decision from Google.

Got mine from Curry's coming 26th black 128gb

Morgrain said:
Most people that ordered online have delivery dates set at 27-30 october. If you have no delivery date, you were not the first one.
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It could also be that EE are a little slow on the system, same happened when I ordered the P4XL the date was only updated the day before delivery. Fingers crossed.

Ordered mine from Google store this morning and it's showing Nov 23rd delivery date. Will this likely change?

128gb Pro from the Google store UK - delivery "by" 26/10. Still got over 30gb free on my pixel 5 so didnt see any point doubling space.

Delivery date of the 27 October for me

For me it's 26th the problem is that i'm abroad and be back Friday 29th. I tried to contact them to reschedule delivery, but I can only cancel it, I cannot change the date. How do they deliver? I know I]it may be a stupid question, but ow I'm stressed.

kondi10 said:
For me it's 26th the problem is that i'm abroad and be back Friday 29th. I tried to contact them to reschedule delivery, but I can only cancel it, I cannot change the date. How do they deliver? I know I]it may be a stupid question, but ow I'm stressed.
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If previous ones are anything to go by then they come by courier, so you should be able to select a re-delivery slot to suits you.

CPW states 2/11 for me!

by the 26th for mine direct from the playstore

Ordered from Curry's on 12 months Intrest free,Google's klarna offer wouldn't work due to credit limit being set below price of the phone ,still get the free head phones and phone delivery date is 28/10 , got sim.only 5g on EE already,ordered the charger from Google but have a few one plus fast chargers as well

combat goofwing said:
Ordered from Curry's on 12 months Intrest free,Google's klarna offer wouldn't work due to credit limit being set below price of the phone ,still get the free head phones and phone delivery date is 28/10 , got sum.only 5g on EE already,ordered the charger from Google but have a few one plus fast chargers as well
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I had the same issues with googles 0% offer. The phone is £849 yet klarna set the limit as £830. That would be fine as it was meant to take a £35 deposit but it wouldnt let me. Just kept saying "payment declined"
Wasnt a big deal for me as i just paid outright for it, was only going to do the monthly payment as it was 0% but bit ridiculous that it wouldnt let me.

So I received a text from Google an hour ago that my Pixel will be delivered today, the 25th, by DPD. It could be bull**** though, because DPD tracking is saying "We've received your order details, and we're expecting your parcel shortly". No email, no order status change online yet.
EDIT: Email received, partial shipping, phone only, not the case.

Just got my dispatch email from Google with an expected delivery of tomorrow (26th) with DPD 1 day shipping. Google store has updated with DPD tracking number but not yet tracking on their site.
Not had a text.

Nothing for me yet. Still says expected by tomorrow though so hopefully get something soon