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Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
SchusterIX said:
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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I had the same problem Oct 25, as I was ordering 2 Notes, one full price and one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordering only one at a time.
nascar24usa said:
I had the same problem Oct 25, as I was ordering 2 Notes, one full price one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordring only one at a time.
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Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
SchusterIX said:
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
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Really makes no sense and I agree with you. Why did I have to split my order to get both, ATT didn't even know.
Good luck.
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Reps told me to come in as well. I asked if they thought there would be a line guy said usually not for samsung. I asked what time they opened he said 9 I said ill be here at 8.
Sent from my SAMSUNG-SGH-I747 using Xparent Blue Tapatalk 2
SchusterIX said:
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
netnerd said:
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
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You'd be doing whats called an alternate upgrade. Basically upgrading your dads line to the note 2 then putting his original phone back on his line and putting the equipment on your line (note 2) if his old phone did not need data before it won't add data. I do these at least once a day with no complications. It's incredibly easy and done more often than regular upgrades are. And you shouldn't have to call and cancel anything. Just have the associate doing the upgrade make sure and show you that your dads original equipment has been returned to his line.
I wish the employees at my lo Al vest buy could figure out how to do an alternate upgrade. I tried to do one last month on my wife's line and none of them could figure it out. I just took the phone to an att store after I left best buy to get it taken care of.
Sent from my SGH-I777 using xda app-developers app
Featherbeard said:
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
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You might have an incompatible rate plan code. Apparently I had an old rate plan with an old code that the instant savings discount didn't recognize. I got all of this info from someone on AT&T live chat. They told me to call Premier and tell them to update the code and that they'll know what I'm talking about. 5 minutes later I was able to get the $100 discount and my preorder was in.
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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Click to collapse
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
SchusterIX said:
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
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You're *****ing about our website not keeping your ****?? So a system that is based off of someone else's system (ATT in this case) didn't work correctly? Get off your lazy ass and go to a store. That way you can get it done correctly without having to deal with any operator error
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Comon now guys, let's keep it civil on on-topic.
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
Featherbeard said:
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
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Heh, just got off the phone with support. We tried two different credit cards, both are empty not used very often, and it denied both then locked the account. She said I'd have to go to a store to show two forms of id to unlock the account. Yea, their system is ****ed up.
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
DeRock13 said:
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
Click to expand...
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That reminds me. I need to call geek squad again. They've been double charging my card for my protection plan every other month or so. I think this will be call number 9 to get them to fix it, again... :silly: Started when my OG Droid's touch screen died, and verizon wouldn't do anything to help me out, so I ditched them and went back to at&t. Got the Dell Streak because the Atrix wasn't out yet. 29 days later the Atrix dropped, so I swapped over to that. They "canceled" the protection plan and started it up on the new phone, but the Streak plan is haunting my account. It just won't go away. The geeks at BB can't do anything, I always have to call their customer support.
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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Same here and when I call to find out what is going on, I get read from some script because they have no idea why. I guess I'll just go on launch day and hopefully pick one up
Sent from my Galaxy Nexus using Tapatalk 2
Just got off the phone with T-Mobile and ordered ANOTHER Galaxy S4, even a black one.
And it's shipping today arriving tomorrow.
Stock is still VERY good.. even though the website lies and doesn't reflect that? it even says estimated shipping 5/7... orders are VERY much so still in stock..
If you want to know for sure, just make your order over the phone like i did.
yeah i didn't expect that they'd sell out or anything
mrvirginia said:
yeah i didn't expect that they'd sell out or anything
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Well their website is clearly making it seem like they are being put on Back order once you get to the END of the transaction.. like for the Black model it says BACK ORDERED
computermilk said:
Well their website is clearly making it seem like they are being put on Back order once you get to the END of the transaction.. like for the Black model it says BACK ORDERED
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usually when something is out of stock on T-Mob site, doesn't it say so? i wanna say i've seen out of stock on there before. maybe i'm remembering incorrectly.
mrvirginia said:
usually when something is out of stock on T-Mob site, doesn't it say so? i wanna say i've seen out of stock on there before. maybe i'm remembering incorrectly.
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This is true... and i've seen that.. i'm talking about when you get to the LAST STEP in the Online order process? it actually says "Back ordered" "estimated **** date, blah blah blah" and right now for the Black models it's past 5/7 i think.
I woke up at 4 AM on Monday to order my S4....:silly:
computermilk said:
Just got off the phone with T-Mobile and ordered ANOTHER Galaxy S4, even a black one.
And it's shipping today arriving tomorrow.
Stock is still VERY good.. even though the website lies and doesn't reflect that? it even says estimated shipping 5/7... orders are VERY much so still in stock..
If you want to know for sure, just make your order over the phone like i did.
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Click to collapse
I just got mine and it's coming tomrrow as well.....now lets figure out how to root
I just placed an order over the phone ladie said expected shipping date May 9th, will deff call and cancel if not shipped in the next day or two.
dkotoric said:
I just placed an order over the phone ladie said expected shipping date May 9th, will deff call and cancel if not shipped in the next day or two.
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let us know how it goes, i was about to do the same but didnt want to hassle with calling back and having to cancel and turning the order into a mess as tmobile associates are known to goof up. Any how, please do let us know how it went.
RonDigital828 said:
I just got mine and it's coming tomrrow as well.....now lets figure out how to root
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Motochopper is your friend.
T-Mobile has a bad habit of placing orders for sh!t they don't have. I have had it happen several times where they place an order and I check online:backordered :SMH:
What about customer satisfaction deals? I've been a T-Mobile customer for about 12 years now, and I'm still under contract, but not yet eligible for an upgrade. Anyone else in this situation that has not had to pay full price for their S4? Who / What department did you speak with, and what tactic did you use? I upgraded my last phone before I was eligible at a full discount, but I don't want to push my luck...
Update mine has be shopped being delivered tomorrow
Sent from my Nexus 4
Sounds like I may need to take a trip to the T-mobile store because this phone might be worth paying VZW an early termination fee. I'd probably end up saving money overall anyway.
GNex // Toro // CodeX // AK exp // Hue
Ordered from tmobile online yesterday 4/30 and got overnight shipping for free due to a free next day shipping promotion they are having (i had to call tmo to get my $25 shipping refunded), TMO order confirmation shows delivery date of 5/8 on webiste but UPS website shows delivery date of 5/1. When I logged on to Tmo, it says shipped with a tracking # so then I tracked it on UPS, there was no record to be found. About midnight the tracking number started to "track" and it showed my package on the way and should be here before the end of the day ( May 01). Woke up this morning checked again and now my S4 is "OUT FOR DELIVERY"...o the joy, i cant wait!!! Its like waiting for Santa all over again that why i told all my friends: S4 its what dreams are made of!
yeah they're being shipped out. they're not on backorder lol
mrvirginia said:
yeah they're being shipped out. they're not on backorder lol
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I ordered on Monday morning (full price upgrade and paid for overnight shipping), and have no tracking number yet. I heard different stories of "payment is being processed", and then "you will get it on Tuesday for sure, it's been shipped" to today's gem "we don't have any yet from Samsung." Riiiiight! I asked twice to have my shipping refunded, and the rep changed her tune to "actually it probably got shipped" and refused to refund the charge. Is this what UNcarrier has come down to?
Quite pissed by now that I can't even get a clear answer.
I ordered mine at about 1pm on Monday, got regular shipping, never recieved a confirmation and it never showed up on My Tmobile but less then 48hrs later it showed up at the door. Really surprised because I was going to call them today to see if the order actually went through.
Lol, latest gem from T-Mobile Customer Care: "It's too early to say you won't get the overnight delivery in time, because the estimated delivery date is April 30th, so everything looks to be on track."
Me: "Sir, you do realize it's May 1st today?"
Customer Care: "Ohh you're right.. Well, that is what it says in the system, so let's see what happens. Was there anything else I could help you with today?"
Who is this new T-Mobile and what did they do to the one I've known for years?
pakraider said:
Lol, latest gem from T-Mobile Customer Care: "It's too early to say you won't get the overnight delivery in time, because the estimated delivery date is April 30th, so everything looks to be on track."
Me: "Sir, you do realize it's May 1st today?"
Customer Care: "Ohh you're right.. Well, that is what it says in the system, so let's see what happens. Was there anything else I could help you with today?"
Who is this new T-Mobile and what did they do to the one I've known for years?
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Click to collapse
Probably using outside call centers for some of their customer service instead of all internal people
GNex // Toro // CodeX // AK exp // Hue
Anyone pre order from Best Buy still waiting on a phone?
Sent from my SAMSUNG-SGH-I527 using XDA Premium HD app
delock said:
Anyone pre order from Best Buy still waiting on a phone?
Sent from my SAMSUNG-SGH-I527 using XDA Premium HD app
Click to expand...
Click to collapse
I had pre-ordered mine from them, went on the 17th to pick it up (called ahead to confirm) and they told me that mine wasn't there yet, that I had to wait, maybe a few days... I told them that was BS, what was the point of pre-ordering then? So I cancelled my pre-order, got even a refund for the $50 gift card they made me buy for it, went to the AT&T store next door where they had plenty of them, so I bought one.
Last time I'm pre-ordering anything from Best Buy.
Think I'm going to be doing the same. Geez
Sent from my SAMSUNG-SGH-I527 using XDA Premium HD app
lebertian said:
I had pre-ordered mine from them, went on the 17th to pick it up (called ahead to confirm) and they told me that mine wasn't there yet, that I had to wait, maybe a few days... I told them that was BS, what was the point of pre-ordering then? So I cancelled my pre-order, got even a refund for the $50 gift card they made me buy for it, went to the AT&T store next door where they had plenty of them, so I bought one.
Last time I'm pre-ordering anything from Best Buy.
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Click to collapse
note to self: dont preorder Note Edge with bestbuy, i going to preorder with att.
i know i have 50$ gift card for Bestbuy also, but it' just not worth it to wait, wait, wait for that 50$ saving.
I was lured in by the promise of the $200 for any working smartphone, now I'm playing the endless waiting game for Best Buy to get their act together and deliver on a "pre-order". I do know, this will be the last purchase I ever make from them, I'm using all my gift cards on this and cutting ties for good. Their lack of any clue as to when something will be delivered was the last straw.
Astom22 said:
I was lured in by the promise of the $200 for any working smartphone, now I'm playing the endless waiting game for Best Buy to get their act together and deliver on a "pre-order". I do know, this will be the last purchase I ever make from them, I'm using all my gift cards on this and cutting ties for good. Their lack of any clue as to when something will be delivered was the last straw.
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BBY is already downhill. They are clinging from the brink of irrelevance.
flexfield said:
BBY is already downhill. They are clinging from the brink of irrelevance.
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Click to collapse
Good, they run such a poor business, I won't be sad to see them leave the marketplace.
Astom22 said:
I was lured in by the promise of the $200 for any working smartphone, now I'm playing the endless waiting game for Best Buy to get their act together and deliver on a "pre-order". I do know, this will be the last purchase I ever make from them, I'm using all my gift cards on this and cutting ties for good. Their lack of any clue as to when something will be delivered was the last straw.
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Click to collapse
Yeah that's exactly what lured me in too, but their incompetence pissed me off and I cancelled the pre-order. I used Samsung's own promotion to get $200, which I'm still processing to get a mail in rebate, hopefully it will work! I already got $100 for my old phone so it's not that bad
lebertian said:
Yeah that's exactly what lured me in too, but their incompetence pissed me off and I cancelled the pre-order. I used Samsung's own promotion to get $200, which I'm still processing to get a mail in rebate, hopefully it will work! I already got $100 for my old phone so it's not that bad
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Click to collapse
If it wasn't for the fact that I'm going to buy a phone for $20 to trade towards my phone for an immediate $200 card to go towards my Note 4 and then be able to keep my Note 2 to be able to sell outright, I would cancel and walk too. Just the money for any working smartphone has me staying for one last purchase from Best Buy.
Good to know I'm not the only one.
Sent from my SAMSUNG-SGH-I527 using XDA Premium HD app
Astom22 said:
If it wasn't for the fact that I'm going to buy a phone for $20 to trade towards my phone for an immediate $200 card to go towards my Note 4 and then be able to keep my Note 2 to be able to sell outright, I would cancel and walk too. Just the money for any working smartphone has me staying for one last purchase from Best Buy.
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Click to collapse
Yeah just watch that the phone you trade in had to have a minimum of $10 trade in value, you can check how much it is on their website
lebertian said:
Yeah just watch that the phone you trade in had to have a minimum of $10 trade in value, you can check how much it is on their website
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Click to collapse
The Samsung trade in said $10 minimum trade in, the Best Buy offer was any working smartphone. Basically if it pulls up in their system, it counts. I'm just going to buy a prepaid smartphone they have for $20, won't even take it out of the box.
Astom22 said:
The Samsung trade in said $10 minimum trade in, the Best Buy offer was any working smartphone. Basically if it pulls up in their system, it counts. I'm just going to buy a prepaid smartphone they have for $20, won't even take it out of the box.
Click to expand...
Click to collapse
Oh ok cool!
lebertian said:
Oh ok cool!
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Trust me, if it wasn't for that little perk, I would have said bye bye to Best Buy already. I'm almost over the fact I will be making money on this upgrade because it is taking so long.
Astom22 said:
Trust me, if it wasn't for that little perk, I would have said bye bye to Best Buy already. I'm almost over the fact I will be making money on this upgrade because it is taking so long.
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Click to collapse
Hang in there, the note 4 is totally worth it!
Still waiting on a black note 4, ordered in CT. ordered on 10-13. Garbage waiting this long, but $200 for an iPhone 3G, I can live with my Note 3 for now. Plus, the accessories market can work itself out. Still hate that I have no idea when the phone is coming and I was told it was supposed to be here on the 17th.
That sucks...my buddy pre-ordered his from att, but the shipping was all messed up. Sat in TX for a bit, then his tracking information noted a truck broke down and caused another day delay. I guess I got lucky with Best Buy. Went to my pre-order store and waited for probably 25 mins before sitting with someone. She asked if I had a trade-in and I gave her my Moto Atrix. It was barely running. Wifi/GPS didn't work, it was tired. She turned it on and gave me a look when it said "unlocked" when booting. Turned on and got the 200 credit. Got my phone 25 mins after and away I went. BB does suck overall though. Good luck!
Hey everyone - just a quick question. I purchased my phone directly from Samsung, the Verizon version of course and was curious if after it arrived I would have to go into the store to activate it or, if I could simply throw in my old Sim from my HTC. I purchased the n7 outright rather than using my upgrade (saving it for q1 2017).
I'm assuming that I can just pop in the old sim but wanted to double check I wouldn't lose any features/functions from doing so.
Thanks in advance!
As long as the old Sim is a nanosim then yes you can just pop in the new one. Typically the phone will include a sim card with it and you can activate it online or over the phone using another device to activate your Note 7. If you don't feel like going through with the manual activation, swapping it over should work just fine.
Cheers I figure it would be simply! Thanks cad!
Sent from my HTC6545LVW using Tapatalk
Chikenbok said:
Hey everyone - just a quick question. I purchased my phone directly from Samsung, the Verizon version of course and was curious if after it arrived I would have to go into the store to activate it or, if I could simply throw in my old Sim from my HTC. I purchased the n7 outright rather than using my upgrade (saving it for q1 2017).
I'm assuming that I can just pop in the old sim but wanted to double check I wouldn't lose any features/functions from doing so.
Thanks in advance!
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Click to collapse
I had a slight problem buying outright from Verizon, as I was not upgrade eligible. They would NOT let me pre-order without changing to the "new" Verizon plan. I, too, ordered directly from Samsung, so appreciate your question, and might just switch Sims. Have you had any news on Samsung shipping? It sounds like TMobile is already shipping?
kat3k said:
I had a slight problem buying outright from Verizon, as I was not upgrade eligible. They would NOT let me pre-order without changing to the "new" Verizon plan. I, too, ordered directly from Samsung, so appreciate your question, and might just switch Sims. Have you had any news on Samsung shipping? It sounds like TMobile is already shipping?
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Click to collapse
This is something I posted on another thread I had made -- I spoke with about 7 different reps until I finally got this answer:
"I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
This was after 2 people told me the phones were shipping Mid-September and I was trying to cancel my order to pick one up in store...
BTW I also went with coral blue, ordered on 8/3
Chikenbok said:
This is something I posted on another thread I had made -- I spoke with about 7 different reps until I finally got this answer:
"I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
This was after 2 people told me the phones were shipping Mid-September and I was trying to cancel my order to pick one up in store...
BTW I also went with coral blue, ordered on 8/3
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Click to collapse
Thanks very much. That's what I was looking for. It's like pulling teeth to get anything out of them, isn't it? So it appears that phones ordered from carriers will be received sooner than Samsung orders? Oh well.
Maybe, maybe not.. It's like a magic 8 ball.. I figure well have them this week assuming you ordered somewhat early.
Sent from my HTC6545LVW using Tapatalk
kat3k said:
I had a slight problem buying outright from Verizon, as I was not upgrade eligible. They would NOT let me pre-order without changing to the "new" Verizon plan. I, too, ordered directly from Samsung, so appreciate your question, and might just switch Sims. Have you had any news on Samsung shipping? It sounds like TMobile is already shipping?
Click to expand...
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That's BS. You can keep your old plan and put the new phone on device payments. I did it in June when I got a new S7E. This rule was instituted last November to "lessen" the blow of the additional $20 price hike for grandfathered UDPs but applies to all old plans.
Of course my old device was already paid for. If yours isn't, don't know what the deal is then. You may have to pay it off, then trade it in to get a new device and keep your old plan.
GeoFX said:
That's BS. You can keep your old plan and put the new phone on device payments. I did it in June when I got a new S7E. This rule was instituted last November to "lessen" the blow of the additional $20 price hike for grandfathered UDPs but applies to all old plans.
Of course my old device was already paid for. If yours isn't, don't know what the deal is then. You may have to pay it off, then trade it in to get a new device and keep your old plan.
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I'm on a "loyalty" plan, which has a good rate, and as I understand it, I have a plan commitment, but the phone is free to go anytime - not locked like they used to be. So I was unable to order online (paying full price outright) without accepting the new plan, and when I called in I got the same information - could not pre-order without changing the plan since I was still under contract. You know you can call 5 times and get 5 different answers. Since it was the 19th, I was on hold a long time and someone finally said they would transfer me to someone who could probably do it. By that time I decided to go through Samsung, which I did online with no problem. Like all of us, can't wait to get it!
As long as it is a nano sim just pop in and you are good to go.
markwebb said:
As long as it is a nano sim just pop in and you are good to go.
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I'm assuming that's what I have in my HTC 10 [emoji12] so I'll give it a shot! Thanks! Now just to wait for Samsung to ship the damned device..
Sent from my HTC6545LVW using Tapatalk
I'm still on the note 3 and I love it due to the rooting/customization I have, but I think it's about time for an upgrade. I am currently on a UDP line, does the best buy method work anymore or will I have to buy this phone at full price to keep my UDP. I am on a the same bill as a few family members that have an upgrade but they are thinking of switching providers so I'm not sure I can use their upgrade to grab the phone at a discounted price.
If you look at the bottom of the page on best buys website they have a disclaimer about unlimited data.
Also if you buy phone at full price you will not have a issues last I heard.
I didn't preorder. Just went to Best Buy on release day , bought it full retail and popped my sim into the phone. Hassle free.
So went to my local TMobile store today to pick up a v30, and they have none in stock and then told me they can't sell in store till the 15th. Showed them the tmonews that showed on sale in stores today and they had no idea. Called the store in the next town, they told me they don't go on sale till the 17th. Looks like I'll have to order online as no one knows what's going on. I'm not happy at all.
Update: I've called every store within a 50 Mike radius and not one store had this phone in stock.
Pretty much what to expect in a store ....
Talk to someone on the phone, more likely to waive any fees and throw in overnight shipping.
Same issue here. I've called every store within driving distance and not a single one has them in stock and none of them seem to know when they'll be getting them. It's pretty frustrating.
I had previously made up my mind to go with the V30 with my JUMP! On-Demand, rather than buying the Pixel 2 XL. However, LG's inability to properly launch a phone/stock carrier shelves with their phones on the date that they promised has me re-thinking my decision. LG just may have lost my money with this B.S.
sn0warmy said:
Same issue here. I've called every store within driving distance and not a single one has them in stock and none of them seem to know when they'll be getting them. It's pretty frustrating.
I had previously made up my mind to go with the V30 with my JUMP! On-Demand, rather than buying the Pixel 2 XL. However, LG's inability to properly launch a phone/stock carrier shelves with their phones on the date that they promised has me re-thinking my decision. LG just may have lost my money with this B.S.
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If this were an iPhone or a Galaxy phone, TMobile employees would be tripping over themselves to sell you one. With this they don't even seem to care.
Update: take a look at TMobile's Twitter feed. People are pissed.
Two closest stores to me said they never recieved any units.
Sent from my LG-H932 using Tapatalk
I've been searching all morning in the San Mateo CA area, and nobody has them in stock. Each person keeps telling me next week. I correct them and tell them it's released today, then they check and confirm it's indeed released but they don't carry it yet. Call customer service, blah blah blah. What a shame that LG can't get this launch right.
Moostafa29 said:
I've been searching all morning in the San Mateo CA area, and nobody has them in stock. Each person keeps telling me next week. I correct them and tell them it's released today, then they check and confirm it's indeed released but they don't carry it yet. Call customer service, blah blah blah. What a shame that LG can't get this launch right.
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I'm pretty sure it's TMobile that **** the bed on this one. AT&T and Verizon have the V30 in stock at their stores.
Funny. I thought i was the only one who felt this way today. I call 90% of all the corporate stores in new york and nj. Even waited for today shipment to arrive and noone got it. They have a paper which claim. The release day is 13.. today. Dont know if is tmobile or lg not suoplying enought unit but base on marketing and how they are handleling the v30 right now is going to be disappointing selling device. Im actually wanted to switch my note 8 for this phone and after spending so many hours i have decided not to get it.
Before u asked. Yes note 8 is better. Already played with the lg v30. But i take the v30 more comfortable size. Hifi dac, non curve screen, right place finger print. Face unlock (WITH SCREEN OFF).
They are getting raked over the coals on this on their FB post. Of course the reps are acting like everything is fine.
CHH2 said:
They are getting raked over the coals on this on their FB post. Of course the reps are acting like everything is fine.
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Link? Curious to see this.
EDIT: Never mind. Found it.
LG doesn't seem to realize how much money they lose by not having their devices available on the launch date that they set with the carrier. It's such a momentum swing in the wrong direction for them. By this time next week, the V30 will have been forgotten in the minds of many because LG failed to get it into the hands of those who will sing it's praises and get more people into stores to buy the phone. The S8 and S8+ were readily available at T-Mobile on their set launch date, as well as the newest iPhone 8's. Which leads me to believe that this is solely on LG and not a screw up by T-Mobile.
Had the Samsung S8 not been available on its release date, I would have gone with a different phone. LG not having the V30 on launch day is going to push many, such as myself, to go a different direction.
LG can't expect to try and keep up with Samsung and Apple by pulling this crap.
sn0warmy said:
Link? Curious to see this.
EDIT: Never mind. Found it.
LG doesn't seem to realize how much money they lose by not having their devices available on the launch date that they set with the carrier. It's such a momentum swing in the wrong direction for them. By this time next week, the V30 will have been forgotten in the minds of many because LG failed to get it into the hands of those who will sing it's praises and get more people into stores to buy the phone. The S8 and S8+ were readily available at T-Mobile on their set launch date, as well as the newest iPhone 8's. Which leads me to believe that this is solely on LG and not a screw up by T-Mobile. Had the Samsung S8 not been available on its release date, I would have gone with a different phone. LG not having the V30 on launch day is going to push many, such as myself, to go a different direction.
LG can't expect to try and keep up with Samsung and Apple by pulling this crap.
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I thought it was just a T-Mobile thing but it looks like someone tried to get a V30+ from Sprint in one of the other threads. They went through the whole process to only find out the only unit in store is the floor model.
CHH2 said:
I thought it was just a T-Mobile thing but it looks like someone tried to get a V30+ from Sprint in one of the other threads. They went through the whole process to only find out the only unit in store is the floor model.
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I went to my local store again and none in stock. They just had me order one and felt so bad about not having them they waived the upgrade fee and overnight shipping. Saved me 45 bucks. Just have to wait now.
justibasa said:
I went to my local store again and none in stock. They just had me order one and felt so bad about not having them they waived the upgrade fee and overnight shipping. Saved me 45 bucks. Just have to wait now.
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I tried the same thing and none of the stores near me had any stock. I did get a chance to play with the store model for about 10 minutes and I was very happy with it. Didn't see any banding at low brightness either!
I guess that I'll go ahead and order online. Too bad that Tmo only has silver to sell as I sure would have loved the black one.
Sent from my G8142 using Tapatalk
psawjack said:
I tried the same thing and none of the stores near me had any stock. I did get a chance to play with the store model for about 10 minutes and I was very happy with it. Didn't see any banding at low brightness either!
I guess that I'll go ahead and order online. Too bad that Tmo only has silver to sell as I sure would have loved the black one.
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And my phone has shipped. Hoping for tomorrow, but will probably be Monday.
Got out of work expecting to pick up one of these bad boys, only to be on the same boat as all of you.
The weird thing is that I spoke to the staff at the tmo near me and they told me that they were going to have the phone today. Today they told me that they received an email regarding the absence of the phones so even they were fooled.
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psawjack said:
The weird thing is that I spoke to the staff at the tmo near me and they told me that they were going to have the phone today. Today they told me that they received an email regarding the absence of the phones so even they were fooled.
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Did LG finally did some quality control and concluded there are screen issues? And they better delay a week and prevent warranty issues??
1979Sentinel said:
Did LG finally did some quality control and concluded there are screen issues? And they better delay a week and prevent warranty issues??
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That could be the case, and it could explain the huge dealy here in Europe also...
Killua96 said:
That could be the case, and it could explain the huge dealy here in Europe also...
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What do you know about delay in Europe? I live in the Netherlands.
1979Sentinel said:
What do you know about delay in Europe? I live in the Netherlands.
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Only that there absolutely no news on anything, with LG Italy that keeps answering "we'll release informations about price and availability in short time".