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Just wondering if any of you Verizon nexus owners have any issues with call quality. Not referring to signal strength but more of voice quality. When I talk to someone their voice sounds a little scratchy or sounds like the speaker is blown. Is this normal? Just wondering if I should get a replacement. Thanks !
Sent from my Galaxy Nexus using xda app-developers app
The call quality is horrible. Besides low volume, the voice calls are always breaking up. Sometimes I can't hear caller and sometimes they can't hear me. It is on every call, whether it's 1 bar of signal strength or 4 bars. It is the worst phone I have ever had as far as call quality. I don't know if it is a Verizon issue or a Samsung radio issue. But my next phone will not be a Samsung or Verizon (even though I hate to lose unlimited data).
I love ICS but I am tempted to go back to iphone and AT&T (but my wife has an iphone and ios looks so old now). I left a couple of years ago, but this Nexus phone has pissed me off so much. Or I may wait until next decent Android phone and wait until it's out a few months to get reviews first.
FishTaco said:
The call quality is horrible. Besides low volume, the voice calls are always breaking up. Sometimes I can't hear caller and sometimes they can't hear me. It is on every call, whether it's 1 bar of signal strength or 4 bars. It is the worst phone I have ever had as far as call quality. I don't know if it is a Verizon issue or a Samsung radio issue. But my next phone will not be a Samsung or Verizon (even though I hate to lose unlimited data).
I love ICS but I am tempted to go back to iphone and AT&T (but my wife has an iphone and ios looks so old now). I left a couple of years ago, but this Nexus phone has pissed me off so much. Or I may wait until next decent Android phone and wait until it's out a few months to get reviews first.
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Click to collapse
Hmmm kinda wish I would have seen this sooner. Since no one responded I figured I was the only one with this problem and called verizon for a replacement. My problem was mostly with the speaker sounding like it was popped. I had no problems with dropped calls or people cutting in and out. Hope my replacement doesn't have those issues
Sent from my Galaxy Nexus using xda app-developers app
FishTaco said:
The call quality is horrible.
Click to expand...
Click to collapse
I think this likely varies device to device. I have horrible signal reception on mine (50 feet from a tower, I was at -75dBm), but the voice quality of calls is perfect via handset, speakerphone, and bluetooth.
Cilraaz said:
I think this likely varies device to device. I have horrible signal reception on mine (50 feet from a tower, I was at -75dBm), but the voice quality of calls is perfect via handset, speakerphone, and bluetooth.
Click to expand...
Click to collapse
I have good call quality
@cilraaz if I'm not mistaken lower the dBM the better signal reception.
jerrycycle said:
I have good call quality
@cilraaz if I'm not mistaken lower the dBM the better signal reception.
Click to expand...
Click to collapse
Smaller numbers, which are actually higher since they're negative, are better reception. However, -75dBm at 50 feet from a tower is fairly poor. In my home, I'm usually at -100dBm (-93dBm at best) and at work, which has been notoriously bad for me, I usually stare at -120dBm with consistant signal drops.
Edit: My numbers are 3G CDMA RSSI based. 4G on radio FC05 uses RSRP, which shows a lower signal number for the same signal quality (here's a good explanation). I don't really use 4G unless I need the speed, though in a lot of areas I get better 4G signal than 3G. I've tested all of the modems and noted no difference between EK01, EK05, EK06, FA02, or FC04. On the 4G side, I noted no difference between EK02, EK04, or FC05, but had noted slow handoffs and data drops with the 4G FA02 modem.
Edit2: My device is using an 09 hardware revision (listed under baseband as i515.09). Some have stated that the 10 revision (i515.10) has inherent problems, whether due to poor hardware or poor construction (if true at all... I have no way to know).
I have good call quality on my Verizon GNex. Sound is crisp and clear. It's much better than the call quality I had on my ATT Captivate.
I always have Awesome calls.
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If I have helped you.... hit that sexy thanks button. ^_^
Cilraaz said:
Smaller numbers, which are actually higher since they're negative, are better reception. However, -75dBm at 50 feet from a tower is fairly poor. In my home, I'm usually at -100dBm (-93dBm at best) and at work, which has been notoriously bad for me, I usually stare at -120dBm with consistant signal drops.
Edit: My numbers are 3G CDMA RSSI based. 4G on radio FC05 uses RSRP, which shows a lower signal number for the same signal quality (here's a good explanation). I don't really use 4G unless I need the speed, though in a lot of areas I get better 4G signal than 3G. I've tested all of the modems and noted no difference between EK01, EK05, EK06, FA02, or FC04. On the 4G side, I noted no difference between EK02, EK04, or FC05, but had noted slow handoffs and data drops with the 4G FA02 modem.
Edit2: My device is using an 09 hardware revision (listed under baseband as i515.09). Some have stated that the 10 revision (i515.10) has inherent problems, whether due to poor hardware or poor construction (if true at all... I have no way to know).
Click to expand...
Click to collapse
Well I received my replacement and it was a 10 revision hardware. What a nightmare! Wouldn't make calls, wouldn't connect to the internet, no service whatsover. Long story short, I called verizon and they are sending me another replacement. Worst part is I used up my final screen protector on this recent phone. I guess I should try out the phone before I do anything to it. Will update on Friday when I get my third replacement
Sent from my Galaxy Nexus using xda app-developers app
Just got my S3, and I'm dropping calls in areas where my SE4GT didn't. The calls are either dropping, or are 'breaking up', in the words of multiple people at different phone numbers I'm calling.
The common denominator is that the Calls start off strong, and then within seconds, start to break up then drop.
Maybe the device has to be held a certain way, as with the iPhone. Just throwing that out there, as I don't know.
I'm still trying to isolate the issue.
I've read that this is happening to others, and may be a radio problem.
I just don't want to exchange device if this is a wide spread device issue, which appears to be undetermined yet.
Update:
After calling the same number from my Sprint number, and having the calls (5) fade and drop off within seconds, I called the same number from my GV #, and the call was successful. The call lasted over 1 1/2 hrs. without issue.
Imo, the above rules out an S3 issue, and the issue is with Sprint and the Network, or the Network/Switch of the person I'm calling, in regards to how their Network is handling the Call from the Sprint number.
For what it's worth, I haven't had any such issues with my sprint s3, signal strength in much of my town is sketchy.
Maybe certain S3's had an issue, and I need to exchange mine.
I'm uncertain at this point, as I just got the S3 on Tues.
Please see the Update in the OP.
My gf and I have the same issue. Ive dropped more calls with this phone than the entire 6 years ive been with sprint. Its the samsung radios. Not sure about returning it and getting another unit since it happens in my gfs as well. Its frustrating, my phone also roams in my house which has always had close to a full signal on every other phone ive owned including the epic touch 4g.
Sent from my SPH-L710 using xda premium
Dropping calls as well. My friend too. The radios suck on this phone, so if you're in a marginal coverage area, you'll be dropping more calls with the S3.
kronium said:
Dropping calls as well. My friend too. The radios suck on this phone, so if you're in a marginal coverage area, you'll be dropping more calls with the S3.
Click to expand...
Click to collapse
I'm dropping calls in areas I didn't have trouble with my SE4GT.
On a side more, I'm not too happy with the camera on my S3, compared to my SE4GT.
On the S3, indoor pics are not as sharp, and are grainy, and the flash washes out the pics.
I thought the dropping call issue may be either:
- Hardware related
- Sprint testing of towers preparing for LTE
- a lemon S3
Regarding the camera issues, I thought may be:
- hardware related, and issue is with all the S3's
- a lemon
Because of the uncertainty regarding the causes of the above, even after extensive searching, I've decided to exchange my S3 for another S3, since I'm within my 14 day return/exchange period.
If the above issue or issues are resolved, then I just had a 'bad' S3.
If the issues aren't resolved, then:
- I got another lemon, which would be doubtful
- or these issues are inherent to all S3's
Hopefully at least one of the issues will be resolved.
I'd rather not switch devices, as I've got my current S3 just right regarding apps, programming, etc.
But I had to try another S3.
If neither issue is resolved with the replacement S3, maybe a future update will resolve one of these issues.
I'll see how it goes with the replacement.
I'd hate to see that the S3 has issues which the SE4GT never had. That's a step backwards, and if true, I most likely made the wrong decision to exchange my S3, and should have just returned it, and reactivated my SE4GT.
Hopefully though, the exchange will make a difference.
I have:
Hardware version:
L710.14
Does anyone know what the current hardware version is, if it has been updated?
I had the same issue with mine, poor signal, but even with the signal reported as ridiculously low I can still place a call.
I exchanged my first phone and thought the new phone was better, the Sprint store has the cell tower in the parking lot so it's hard to tell.
The first thing the phone did when I got home was update software, so I don't know how it would have worked before but after that my signal has remained poor.
I have tried all the other modems and not seen a measurable difference from one to the next.
Also my indicated signal strength vary around wildly swinging from lows below -220 to highs of -90 at home.
Other times closer to a tower I am getting -75, but it falls of very quickly.
This dropping of calls is getting really anoying. It's happening everywhere I didn't have issues with the SE4GT. It's like I know when I make a call, that I'm gonna hear the other side say, "I can't hear you, you're fading out!"
I thought GV solved it, I thought maybe it's a fluke. But the bottomline is, I'm fading and then dropping calls.
I'm thinking it's an internal antenna issue, andd holding the phone a certain way matters ala the iPhone.
But I'm not sure what the issue is, except that it IS an issue.
Is it Sprint working on the Towers?
Is it the LTE Radio in the S3?
I'm hoping the replacement fixes this crap, But I'm not so sure.
i drop quite a few calls as well in areas that i did not previously before. I am also getting alot of failed call attempts and have to redial the number a 2nd or 3rd time to make the call go through... not sure whats up with that.
if you are refering to making a call and it conects for a second then ends the call.
this is a known issue with sprints network and the samsung galaxy and the nexus lte line of phones
IE the S2, Nexus, LTE, and S3.
Sprint knows about this and is supposedly working on it.
(i have seen this problem with INTL GSM phones but i cant speak to there issue as its a total different radio and software)
IMPO it is an issue with the phones radios and software trying to talk to sprints network and getting booted or disconnecting.
IE its the Little seceret your not suposed to know about
(it affects Making 911 calls to)
My SE4GT hardly had any dropped calls.
My current S3 drops them like crazy.
Multiple times daily from different areas.
I can call from the same location in my room and have multiple fading of the call, then it drops.
I then call again, and it's fine.
This is usually how it goes:
- a call is made
- after a minute or so, the called party says I'm fading.
- I move around, I hold the phone differently, and the called party says ok, I can hear you.
- a few seconds later the called party says hello multiple times, and then says I can't hear you.
- the called party just hangs up the call in disgust, or the call drops
*The interesting thing is that before the call is dropped, and the called party says I'm fading, I can still hear them fine.
Maybe this is a clue to what the issue may be.
Hopefully it's a defective device, and my replacement will fair better. I'll see in a few days.
I say this because my SE4GT worked perfectly, while others dropped calls, from what I've read.
S3 Coverage, Phone / Network Problems - NYC Area
Im in the NYC area and dropping calls all over the place including on the Hutchinson River Pkwy, Henry Hudson Pkwy, Merritt Pkwy, etc.
I'm now testing my replacement and so far it looks like the radio in this phone is garbage on Sprint's network compared to every other Sprint phone I've had going back 5 years. I'll be back in NYC on Monday so I'll try the replacement then but within my home my coverage has evaporated with this phone however another Sprint model is working 100% here (both phones showing 1 bar).
My guess is that this phone is going to fade away on Sprint pretty quickly with the exception of users staying within local metro areas where hand-offs are going to be more limited as they won't be able to support the troubles with it.
I received my replacement S3, and still have the same issues, as I thought I probably would.
I installed the LG8 modem, as it had the LG2 modem as the last one did, so I'll see how that goes,
Looks like a stronger signal, but I'll know for sure shortly.
Biker1 said:
I received my replacement S3, and still have the same issues, as I thought I probably would.
I installed the LG8 modem, as it had the LG2 modem as the last one did, so I'll see how that goes,
Looks like a stronger signal, but I'll know for sure shortly.
Click to expand...
Click to collapse
Let me know if you find a fix. I'd rather stay with Sprint if possible.
trehouse said:
Let me know if you find a fix. I'd rather stay with Sprint if possible.
Click to expand...
Click to collapse
I definitely will
I just found this app:
Network Signal Info
https://play.google.com/store/apps/details?id=de.android.telnet&hl=en
It won't make your signal stronger, but it'll give you some important signal info, in addition to other device info, with a quick look. Includes a really nice widget.
kronium said:
Dropping calls as well. My friend too. The radios suck on this phone, so if you're in a marginal coverage area, you'll be dropping more calls with the S3.
Click to expand...
Click to collapse
If my phone continues to drop calls I'll be dropping Sprint. Ive got almost a week left on my 14 day trial. I love the phone but it just won't be with this carrier.
I'm still on LG8, and will know if it resolved the dropping call issues by early next week, and if the cause was LG2.
I don't know why the cause of the dropping of calls has not been addressed by Sprint or Samsung yet.
It appears to be an issue that was not an issue with the Samsung Epic 4G Touch.
What's going on?
I hope it is a Modem issue.
We'll see.
I'm not seeing a whole lot about this issue on the web, or on xda, unless I missed the discussions.
Confirmed Fix:
As mentioned previously, I flashed the LG8 Modem from LG2. This has resolved my dropped call issue in at least one area where I was consistently dropping calls since I received my S3. This is Fantastic news for me!
I'm in the -70's into the -60's dB range in the area I am now getting great reception in.
I didn't check the signal dB previously, but was dropping calls All the time in this location.
I have not made many calls from other areas I was dropping calls in as of yet. I'll update when I see how other previous trouble areas are.
LG8 has worked very nicely for me.
Obviously ymmv, depending on your location.
Battery efficiency is the same as before, which has been very good.
Update:
Still dropping calls all over the place, except in the area stated above.
I have never had such horrendous dropped call issues in the 14+ years of cell phone usage. At least none that come to mind as wiht e S3.
I already have a trouble ticket filed, but it is to check a tower in one area. I drop calls all over the place.
My 2nd S3, new contract, etc.
This bites Big Time!
Biker1 said:
Confirmed Fix:
As mentioned previously, I flashed the LG8 Modem from LG2. This has resolved my dropped call issue in at least one area where I was consistently dropping calls since I received my S3. This is Fantastic news for me!
I'm in the -70's into the -60's dB range in the area I am now getting great reception in.
I didn't check the signal dB previously, but was dropping calls All the time in this location.
I have not made many calls from other areas I was dropping calls in as of yet. I'll update when I see how other previous trouble areas are.
LG8 has worked very nicely for me.
Obviously ymmv, depending on your location.
Battery efficiency is the same as before, which has been very good.
Update:
Still dropping calls all over the place, except in the area stated above.
I have never had such horrendous dropped call issues in the 14+ years of cell phone usage. At least none that come to mind as wiht e S3.
I already have a trouble ticket filed, but it is to check a tower in one area. I drop calls all over the place.
My 2nd S3, new contract, etc.
This bites Big Time!
Click to expand...
Click to collapse
Resurrecting this thread... totally frustrated with my S3 in Indianapolis. They are rolling out 4G which is great, but if I receive a call, it almost always goes silent after about 15-20 seconds then drops 5-10 seconds later. If I call the person back it seems fine and I usually don't drop the call. I feel like it's been worse since Jellybean. Another Sprint/S3 person in my office has the same issue, but a 3rd person says not that much trouble.
Already filed two complaints with Sprint--but I'm to the point of not answering calls and returning voicemails because of the issue. Sprint says "oh yea, we're working on the towers and it should be fixed". Can't wait for them to call me back and the call drops.
The S3 is great and much better than the S2--but if you can't answer your calls on your phone... I have a problem with that.
I hope anyone else with similar issues has called sprint to tell them to fix the problem. I may try Google Voice for calling to see if that helps, but the constant DTMF tones in the background of GV drive me batty.
Hi All,
Loving this phone so far, but one that that really bothered me is the call drops and the signal reception on this phone. Coming from a S4, I had no problem making calls in the house, but after I switched to ONE, I get drop calls all the time. Anyone else running into this issue with call dropping and low reception? Thanks!
I can chime in on this a little with some different insight. I fly small planes (172's etc) and I have a Bose bluetooth headset that allows me to take calls. With my rezound it was amazing where I could get coverage. Sometimes 5000 feet above the ground.
Yesterday I flew a normal flight path and was without data for most of the flight and without cell at times too. I was only 1500 feet above the ground. Verizon's bubbles are much larger than sprints. I can tell you that my phone with sprint was useless in the air at all. That was the number one reason I ended up on vzw.
I am hoping a radio update fixes some of these issues. For now, they are definitely flaky at best.
Sent from my Nexus 7 using Tapatalk 4
There are a few threads already about reception issues. It seems... Sporadic. Some people have issues, some don't. Me personally, my One has just as good of reception as any other phone I have had. No issues at all here.
Sent from my HTC One.
Call Dropping Issue on unlocked AT&T Samsung S3(SGH I747)
Hi There,
I am using This unlocked mobile in India. This has the problem of Call dropping issues most of the time. If every one wants to reach me, it just give the message of not reachable.
I put a app called USSD/MMi code fix from App store. But , it only shows the network provider and the signal level. But yet this issue was not solved.
Give some more fixes for this issue.
Hello- I live in a crappy area for reception to say the least! T Mobile seems to be the best option as I have a great Ubiquiti WIFI network setup up at the House- For whatever reason I have been missing a ton of calls and text's when on WIFI calling with the S6.
I didn't seem to have the same issues with the iPhone 6? Any others experiencing the same issues? Do you guys have any suggestions?
Thanks so much!
-Scoob
Yes, I am not rooted and my S6 edge shows "missed calls" when on Wifi. The phone doesnt even ring. It happens most of the time.
VICosPhi said:
Yes, I am not rooted and my S6 edge shows "missed calls" when on Wifi. The phone doesnt even ring. It happens most of the time.
Click to expand...
Click to collapse
I am rooted. TWRP installed. Stock Kernel. Absolutely NO issues with WiFi calling. In fact on all my older Galaxy devices including my S5 I always had issues. So far call quality superb. No WiFi calling issues.
At this particular hour I'm not rooted, wifi calling has worked fine except for one glitch, when I initiate a call overseas it almost invariable fails but if I dial again it goes right through. No idea what to make of that.
Alright, I am rooted now...let's see if that does anything to Wifi calling. Still have stock recovery and kernel.
Yep, two phones, both have them. Tried to get a replacement, but the guy was being a corporate line tower and it really irritated me that I spend 2.5 hrs dealing with him and driving 38 miles to and from just to get home with nothing. I refuse to pay a restocking fee. Nobody had a white S6 Edge 32 GB. I got stuck with a Black on Thursday due to a lack of stock. Great customer service, right..... The idiot manager asked me "what do I get by giving you a phone from my inventory and lose money and get in trouble for it?" I said it's a customer satisfaction thing. What kind of a person think it's reasonable to lose 10% battery life with a 1 hr phone call on Wifi calling?
If you're missing calls it's because of your WiFi connection. When you have a bunch of devices using the same WiFi they kinda take priority over the phone so you miss calls. Go into a Tmobile store and ask for a FREE WiFi router. It is designed to prioritize WiFi calling over everything else. I have one and it works great
My issue is that no one can hear me and sometimes I can't hear them. It happened on my iPhone 6 Plus too and not just at my house.
wildbill014 said:
If you're missing calls it's because of your WiFi connection. When you have a bunch of devices using the same WiFi they kinda take priority over the phone so you miss calls. Go into a Tmobile store and ask for a FREE WiFi router. It is designed to prioritize WiFi calling over everything else. I have one and it works great
Click to expand...
Click to collapse
I have just received my third Galaxy S6. I am unable to receive calls about 90% of the time on WIFI. I have the tmobile wifi cellspot router; it makes no difference. I am 4 feet from the router with a perfect connection. My 3 year old HTC One S has no problem making and receiving calls on the network or on the WIFI connection. None of my phones have been rooted. I also tried the SIM card replacement. No dice. This is discouraging.
I've had the same issue, would love to hear a solution X_X
Hello everybody,
I have huge issue with sound quality on call between two S9 on T-Mobile. The sound looks electronic and rattles at high frequencies. If I call to any other phones (landline, Applie 6s+, S7) then sound is great.
Dmitry
ddv2005 said:
Hello everybody,
I have huge issue with sound quality on call between two S9 on T-Mobile. The sound looks electronic and rattles at high frequencies. If I call to any other phones (landline, Applie 6s+, S7) then sound is great.
Dmitry
Click to expand...
Click to collapse
was wifi or volte on?
I try to turn off those on my G6 and previous phones as it always sounded electronic and tinny.
Talking to my husband on his G6 sounds like a maraca shaking before each sound or word he says. Both of us are on T-Mobile. Talking to an iPhone 7 has no distortion. When I searched I found that the s7 had a lot of issues similar and some people said if the speaker rattles when shaking the phone then it is faulty, which mine does. Any idea?
---------- Post added at 04:13 PM ---------- Previous post was at 04:09 PM ----------
wmharley said:
was wifi or volte on?
I try to turn off those on my G6 and previous phones as it always sounded electronic and tinny.
Click to expand...
Click to collapse
On mine I always choose prefer wireless network so it only relies on wifi when out of range. It shouldn't have been using wifi for either call.
Wifi calling is off but VoLTE can't be turned off since Samsung S8. Also I found that at time of call to another S9 I have HD+ icon but on call to Apple just HD. I guess that HD+ use new voice codec and S9 have some quality issues with them. Some Note 8 thread indicate that it have Phone HD settings to disable HD calling but I can't run it on S9.
My wife has the EXACT same issue when talking to me! I have the S9+ and she has the S9. We're both on T-Mobile, and It's only on her end, only taking to me. I have not a single issue with calls so far and she has no problems when calling a landline phone, it's only T-Mobile to T-Mobile when calling me. So weird...any chance its the 600 Mhz the S9 now supports? Any ideas on how to fix?
There is definitely a issue calling from S9 to S9 phone on
T-mobile.. My Mom, Brother, Sister, and myself all got the S9 Plus and the call quality is absolutely horrible, a ton of feedback and distortion when calling amongst ourselves...
Hope they figure this out asap...
Wife and I just joined T-Mobile yesterday to take advantage of the BOGO on the S9. I got the S9+ and she got the S9- calls to each other sound like a tin can on a string. I use Google voice for work, and the call on that was awesome. I'm about 99% sure the quality issue is with the HD+.. I remember running into this issue in the past on a different phone and once I deactivated that setting it sounded great.
This is still an issue for me. Did anybody solve?
Its still a issue, I can't see how this is not being widespread talked about with T mobile users.. everyone that I know that has a S9 that calls each other has this issue..
Yeah, I know the s9 has a lot of call issues in other countries that they are working on patches but unsure if tmobile will.
Any resolution?
I assume no one has this issue resolved with the S9 / T-Mobile hissing sound?
I just switched to Tmobile and now wish I knew about this issue prior. I'm even thinking of going back to iOS. ?
I've even been to their store and no one seems to know anything.
dolowoyo said:
I assume no one has this issue resolved with the S9 / T-Mobile hissing sound?
I just switched to Tmobile and now wish I knew about this issue prior. I'm even thinking of going back to iOS. ?
I've even been to their store and no one seems to know anything.
Click to expand...
Click to collapse
Nope, still an issue. And now it's an issue between Note9 and S9 users as well, not just S9-to-S9.
Hate to say it, since I'm a long-time Android and T-Mobile user, but if you're going to be making a lot of regular voice calls to Note9 or S9 users, you may either want to switch carriers or just get a different phone.
There is no option to disable HD+ voice, and the only workaround is to switch your network from LTE/3G/2G to 3G/2G, which of course is unacceptable given the reduction in data speeds.