Call aound quality betweeen two S9 on T-MOBILE - Samsung Galaxy S9 Questions & Answers

Hello everybody,
I have huge issue with sound quality on call between two S9 on T-Mobile. The sound looks electronic and rattles at high frequencies. If I call to any other phones (landline, Applie 6s+, S7) then sound is great.
Dmitry

ddv2005 said:
Hello everybody,
I have huge issue with sound quality on call between two S9 on T-Mobile. The sound looks electronic and rattles at high frequencies. If I call to any other phones (landline, Applie 6s+, S7) then sound is great.
Dmitry
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was wifi or volte on?
I try to turn off those on my G6 and previous phones as it always sounded electronic and tinny.

Talking to my husband on his G6 sounds like a maraca shaking before each sound or word he says. Both of us are on T-Mobile. Talking to an iPhone 7 has no distortion. When I searched I found that the s7 had a lot of issues similar and some people said if the speaker rattles when shaking the phone then it is faulty, which mine does. Any idea?
---------- Post added at 04:13 PM ---------- Previous post was at 04:09 PM ----------
wmharley said:
was wifi or volte on?
I try to turn off those on my G6 and previous phones as it always sounded electronic and tinny.
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Click to collapse
On mine I always choose prefer wireless network so it only relies on wifi when out of range. It shouldn't have been using wifi for either call.

Wifi calling is off but VoLTE can't be turned off since Samsung S8. Also I found that at time of call to another S9 I have HD+ icon but on call to Apple just HD. I guess that HD+ use new voice codec and S9 have some quality issues with them. Some Note 8 thread indicate that it have Phone HD settings to disable HD calling but I can't run it on S9.

My wife has the EXACT same issue when talking to me! I have the S9+ and she has the S9. We're both on T-Mobile, and It's only on her end, only taking to me. I have not a single issue with calls so far and she has no problems when calling a landline phone, it's only T-Mobile to T-Mobile when calling me. So weird...any chance its the 600 Mhz the S9 now supports? Any ideas on how to fix?

There is definitely a issue calling from S9 to S9 phone on
T-mobile.. My Mom, Brother, Sister, and myself all got the S9 Plus and the call quality is absolutely horrible, a ton of feedback and distortion when calling amongst ourselves...
Hope they figure this out asap...

Wife and I just joined T-Mobile yesterday to take advantage of the BOGO on the S9. I got the S9+ and she got the S9- calls to each other sound like a tin can on a string. I use Google voice for work, and the call on that was awesome. I'm about 99% sure the quality issue is with the HD+.. I remember running into this issue in the past on a different phone and once I deactivated that setting it sounded great.

This is still an issue for me. Did anybody solve?

Its still a issue, I can't see how this is not being widespread talked about with T mobile users.. everyone that I know that has a S9 that calls each other has this issue..

Yeah, I know the s9 has a lot of call issues in other countries that they are working on patches but unsure if tmobile will.

Any resolution?
I assume no one has this issue resolved with the S9 / T-Mobile hissing sound?
I just switched to Tmobile and now wish I knew about this issue prior. I'm even thinking of going back to iOS. ?
I've even been to their store and no one seems to know anything.

dolowoyo said:
I assume no one has this issue resolved with the S9 / T-Mobile hissing sound?
I just switched to Tmobile and now wish I knew about this issue prior. I'm even thinking of going back to iOS. ?
I've even been to their store and no one seems to know anything.
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Click to collapse
Nope, still an issue. And now it's an issue between Note9 and S9 users as well, not just S9-to-S9.
Hate to say it, since I'm a long-time Android and T-Mobile user, but if you're going to be making a lot of regular voice calls to Note9 or S9 users, you may either want to switch carriers or just get a different phone.
There is no option to disable HD+ voice, and the only workaround is to switch your network from LTE/3G/2G to 3G/2G, which of course is unacceptable given the reduction in data speeds.

Related

Help SPEAKER - MICROPHONE problems. 3 devices already.

here is the problem. ALWAYS HAPPENS DURING CALLS. when i'm talking to someone and use SPEAKERS they can hardly hear me, i have to turn off speaker mode and talk from the phone. This is very annoying, i thought it was a defect but 3 units already and 2 models in tmobile store have the same problem. has this been discuss before cause this is a serious issue. i'm one of those guys that uses SPEAKERS CALLS 80% of the time. I'm with TMOBILE lastest firmware. (it happen in early firmware aswell).
No problem here. I'm too on speaker call 80% of the time.
But I'm on Asian Int'l GSM.
Maybe it's T-Mobile related problem. Posting in T-Mobile forum will get better respond.
same problem here, my speakerphone volume also isnt very loud at all, i see hardly any difference between earpiece and speakerphone

Anyone else having issues with WIFI calling consistency?

Hello- I live in a crappy area for reception to say the least! T Mobile seems to be the best option as I have a great Ubiquiti WIFI network setup up at the House- For whatever reason I have been missing a ton of calls and text's when on WIFI calling with the S6.
I didn't seem to have the same issues with the iPhone 6? Any others experiencing the same issues? Do you guys have any suggestions?
Thanks so much!
-Scoob
Yes, I am not rooted and my S6 edge shows "missed calls" when on Wifi. The phone doesnt even ring. It happens most of the time.
VICosPhi said:
Yes, I am not rooted and my S6 edge shows "missed calls" when on Wifi. The phone doesnt even ring. It happens most of the time.
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Click to collapse
I am rooted. TWRP installed. Stock Kernel. Absolutely NO issues with WiFi calling. In fact on all my older Galaxy devices including my S5 I always had issues. So far call quality superb. No WiFi calling issues.
At this particular hour I'm not rooted, wifi calling has worked fine except for one glitch, when I initiate a call overseas it almost invariable fails but if I dial again it goes right through. No idea what to make of that.
Alright, I am rooted now...let's see if that does anything to Wifi calling. Still have stock recovery and kernel.
Yep, two phones, both have them. Tried to get a replacement, but the guy was being a corporate line tower and it really irritated me that I spend 2.5 hrs dealing with him and driving 38 miles to and from just to get home with nothing. I refuse to pay a restocking fee. Nobody had a white S6 Edge 32 GB. I got stuck with a Black on Thursday due to a lack of stock. Great customer service, right..... The idiot manager asked me "what do I get by giving you a phone from my inventory and lose money and get in trouble for it?" I said it's a customer satisfaction thing. What kind of a person think it's reasonable to lose 10% battery life with a 1 hr phone call on Wifi calling?
If you're missing calls it's because of your WiFi connection. When you have a bunch of devices using the same WiFi they kinda take priority over the phone so you miss calls. Go into a Tmobile store and ask for a FREE WiFi router. It is designed to prioritize WiFi calling over everything else. I have one and it works great
My issue is that no one can hear me and sometimes I can't hear them. It happened on my iPhone 6 Plus too and not just at my house.
wildbill014 said:
If you're missing calls it's because of your WiFi connection. When you have a bunch of devices using the same WiFi they kinda take priority over the phone so you miss calls. Go into a Tmobile store and ask for a FREE WiFi router. It is designed to prioritize WiFi calling over everything else. I have one and it works great
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I have just received my third Galaxy S6. I am unable to receive calls about 90% of the time on WIFI. I have the tmobile wifi cellspot router; it makes no difference. I am 4 feet from the router with a perfect connection. My 3 year old HTC One S has no problem making and receiving calls on the network or on the WIFI connection. None of my phones have been rooted. I also tried the SIM card replacement. No dice. This is discouraging.
I've had the same issue, would love to hear a solution X_X

HD-Voice

Hello,
Has anyone been able to get the lgg5 to use HD-Voice doing a call to another HD voice supported Sprint mobile?
I have contacted technical support and they have confirmed to me at the lgg5 does indeed support the HD voice so it should work straight out-of-the-box.
Yes, I have been able to and it works very well. I did not have to do anything extra to get it to work.
My works very well also out the box.
sent from my g5
Mine works to the wife's iPhone 6S but believe it or not the call quality has been worse when I get a "HD" call connection. Significantly enough that I can tell during the call if it is an "HD" call or not. It has been very muddy sounding and have to call back and try to get a regular call.
Ankylosaur said:
Mine works to the wife's iPhone 6S but believe it or not the call quality has been worse when I get a "HD" call connection. Significantly enough that I can tell during the call if it is an "HD" call or not. It has been very muddy sounding and have to call back and try to get a regular call.
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joeyhdownsouth said:
My works very well also out the box.
sent from my g5
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Hello would you mind sharing what Plan you are curently under with sprint?
uacolon said:
Hello would you mind sharing what Plan you are curently under with sprint?
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I'm under a grandfathered data 450 plan.
sent from my g5

AT&T's VoLTE/WiFi Calling or T-Mobile's EVS on Pixel XL?

For those who are on AT&T and got their Pixel XL, are you seeing VoLTE and can you enable WiFi Calling?
For those who use T-Mobile, we know it supports VoLTE and WiFi Calling on Nexus, so Pixel will likely follow. The important question is whether it supports EVS (Enhanced Voice Service). I don't know how you would verify. An "HD" symbol during a call would be a good start.
snovvman said:
For those who are on AT&T and got their Pixel XL, are you seeing VoLTE and can you enable WiFi Calling?
For those who use T-Mobile, we know it supports VoLTE and WiFi Calling on Nexus, so Pixel will likely follow. The important question is whether it supports EVS (Enhanced Voice Service). I don't know how you would verify. An "HD" symbol during a call would be a good start.
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I believe Tmobile and Verizon confirmed the google versions will be fully supported with HD, WiFi and VoLTE.
AT&T, that i know of, has never supported their advanced services on any phone that is not their brand. I know a lot of people with the P6 couldnt get wifi, VoLTe or HD voice. Verizon or Tmobile would be the two choices if you want to use the advanced features.
iceman4357 said:
I believe Tmobile and Verizon confirmed the google versions will be fully supported with HD, WiFi and VoLTE.
AT&T, that i know of, has never supported their advanced services on any phone that is not their brand. I know a lot of people with the P6 couldnt get wifi, VoLTe or HD voice. Verizon or Tmobile would be the two choices if you want to use the advanced features.
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I agree with the state of support for T-Mo and VZ.
AT&T in fact supports non-branded iPhone 6, iPhone 7/+, HTC A9 and A10. The irony is that the ATT-branded Nexus 6 do not get VoLTE because, so I've read, Google would not bake in AT&T's proprietary VoLTE implementation. It is true that the 6P/5X do not get ATT VoLTE, but I am curious to know if things changed with the Pixel. If HTC can do it, then it is a business decision for Google/ATT.
For T-Mo, I would like to find a way to see if EVS is in use during the call. The chipset in use certainly can support it.
snovvman said:
I agree with the state of support for T-Mo and VZ.
AT&T in fact supports non-branded iPhone 6, iPhone 7/+, HTC A9 and A10. The irony is that the ATT-branded Nexus 6 do not get VoLTE because, so I've read, Google would not bake in AT&T's proprietary VoLTE implementation. It is true that the 6P/5X do not get ATT VoLTE, but I am curious to know if things changed with the Pixel. If HTC can do it, then it is a business decision for Google/ATT.
For T-Mo, I would like to find a way to see if EVS is in use during the call. The chipset in use certainly can support it.
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My unlocked 5x has volte
woodydog said:
My unlocked 5x has volte
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So does 6P, N6, and many others, but AT&T allows none to operate VoLTE/WiFi Calling on its network.
Pixel VoLTE
Does anyone know if the Project Fi supports it?
snovvman said:
So does 6P, N6, and many others, but AT&T allows none to operate VoLTE/WiFi Calling on its network.
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Click to collapse
Mine stays on LTE on call. The icon might be lying to me.
woodydog said:
Mine stays on LTE on call. The icon might be lying to me.
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Click to collapse
If your call was truly using VoLTE, you'd know for sure. My wife has an iPhone 6 plus, and when I got my Note 7, the call clarity is AMAZING on VoLTE. It sounds more like you are Skyping someone on a high-quality connection. Now that I'm looking for something to replace the Note 7, I really like the Pixel XL, but losing VoLTE on AT&T is a BIG drawback for me.
If AT&T does get around to allowing VoLTE on the Pixel, I'll order one today!
The verizon version is working out of the box on T-mo with Volte. No APN editing needed for those who maybe wondering.
woodydog said:
Mine stays on LTE on call. The icon might be lying to me.
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If your 5X on AT&T stays on LTE during every call, run a speed test to verify. Note: Tmo DOES support VoLTE on non-branded phones, including the 5X.
jasonblair said:
If your call was truly using VoLTE, you'd know for sure. My wife has an iPhone 6 plus, and when I got my Note 7, the call clarity is AMAZING on VoLTE. It sounds more like you are Skyping someone on a high-quality connection. Now that I'm looking for something to replace the Note 7, I really like the Pixel XL, but losing VoLTE on AT&T is a BIG drawback for me.
If AT&T does get around to allowing VoLTE on the Pixel, I'll order one today!
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VoLTE does not necessitate the wide band conversation you experienced. What you experienced was HD Voice, which is only implemented over VoLTE. Because the N7 and iP6 both support HD Voice, the conversation in HD Voice. Both parties have to support HD Voice and be on ATT (same for VZ). If you call someone outside of ATT, you will still get VoLTE, but not HD Voice.
pclewis said:
Does anyone know if the Project Fi supports it?
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Click to collapse
No. Google Fi & Volte. Lots of answers out there.
snovvman said:
What you experienced was HD Voice, which is only implemented over VoLTE. Because the N7 and iP6 both support HD Voice, the conversation in HD Voice. Both parties have to support HD Voice and be on ATT (same for VZ). If you call someone outside of ATT, you will still get VoLTE, but not HD Voice.
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Not entirely true. My buddy has VZ, and we had an HD Voice call between my Note 7 in Indy and his S7 Edge in Houston. Apparently AT&T and Verizon are now offering inter-carrier HD voice "in limited markets."
Once you experience it, you won't want to go back.
jasonblair said:
Not entirely true. My buddy has VZ, and we had an HD Voice call between my Note 7 in Indy and his S7 Edge in Houston. Apparently AT&T and Verizon are now offering inter-carrier HD voice "in limited markets."
Once you experience it, you won't want to go back.
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Click to collapse
You're right, ATT/VZ are working on HDV interoperation. I haven't seen it here in L.A., but it would be nice when it works across carriers. It is matter of time... The same goes for ATT and VoLTE on non-branded phones, we just don't know how long they will hold out.
Just tested: No VoLTE on AT&T. Draw your own conclusions about AT&T.
As expected, Pixel XL on T-Mobile has VoLTE and WiFi Calling. I made a call to another T-Mo phone (Samsung) and it showed HD on both ends. I know the Samsung phone is using EVS, but wish I can tell if the Pixel XL is using EVS or AMR:WB.
ATT Support Wifi Calling and Volte for Google Pixel.
I would suggest for everyone who has att and the google pixel just call technical support and open a case.
After my call they said that they fully support wifi calling and volte on the google pixel.
They are currently working to correct this. Maybe if everyone starts calling it will add someone urgency .
icecold1989 said:
I would suggest for everyone who has att and the google pixel just call technical support and open a case.
After my call they said that they fully support wifi calling and volte on the google pixel.
They are currently working to correct this. Maybe if everyone starts calling it will add someone urgency .
Click to expand...
Click to collapse
I had to call them anyway for something. Will do this while I'm on the phone with them. Thanks!
I just called today and one lady told me that they do support the Pixel so she transferred me to another support specialist and then that lady told me that the Pixel is not supported. These people need to get their **** together.
Sent from my Pixel XL using Tapatalk
Tmo Volte and HD voice calling work right out of the box. I would however recommend configuring your APN to the recommended one from Tmo. Internet access is the same but it seems MMS configuration is handled a little differently. I was having allot of issues with MMS not sending or taking forever. It's almost instant now
+1 to no HD Voice on ATT. As soon as I put my ATT sim into my old 6p I lost HD voice (Had a note 4 before it, That DID have HD voice). At the time I also did not have VoLTE (Phone would fall off LTE when on a call). At the time, They claimed no non-ATT phone would support VoLTE and HD calling. I've verified since then and have found the same to be turn currently. Including with my Pixel XL.
snovvman said:
You're right, ATT/VZ are working on HDV interoperation. I haven't seen it here in L.A., but it would be nice when it works across carriers. It is matter of time... The same goes for ATT and VoLTE on non-branded phones, we just don't know how long they will hold out.
Click to expand...
Click to collapse
Yes, At least here in Central Florida. I've got a VZW Pixel XL. My mother has an iPhone 6 on ATT. Every call she makes to me is AMR:WD (HD). However any call I make to her is standard AMR. I've spoken to about a dozen VZW engineer's who all claim it's coming. And for now, They're only allowing AMR:WB setup on inbound calls, But not allowing it on outbound call setup.
Although Pixel gets VoLTE on T-Mobile, disappointingly, there is no EVS/HDV.

VoLTE Quality

How is everyone's experience with VoLTE? To me it sounds like there's an odd buzzing whenever the other person speaks. I used to have similar issues on my last device when HD calling was turned on. It sounded tinny and I couldn't stand it.
I haven't had any issues with sound quality and for the most part almost all the calls I make and receive are through VoLTE. The quality is highly dependent on the network's signal and available bandwidth on the cell tower.
NO issues here either
What carrier are you getting VoLTE on? Mine was no go on AT&T and I had to return the phone.

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