Develop Bugs

Blue Stuck Pixel---How to fix?

I have recently noticed a blue stuck pixel on the dead center of my Note 2. The next minute i ran a stuck pixel app from the play store and have read that keeping it on low brightness works better will it flashes. Its still running btw.
Anyone know roughly how long i would need to keep it running? If this fails, what else may i try?
And how do I know if my phone is still under warranty? I had preordered it and it arrived on November 9th. Does that make me eligible for a replacement? If so, can you please include steps to do this? (Who to contact...)
Thank you!

prohackas said:
I have recently noticed a blue stuck pixel on the dead center of my Note 2. The next minute i ran a stuck pixel app from the play store and have read that keeping it on low brightness works better will it flashes. Its still running btw.
Anyone know roughly how long i would need to keep it running? If this fails, what else may i try?
And how do I know if my phone is still under warranty? I had preordered it and it arrived on November 9th. Does that make me eligible for a replacement? If so, can you please include steps to do this? (Who to contact...)
Thank you!
Click to expand...
Click to collapse
I have the same problem. I had a red pixel stuck and tried a stuck pixel app running for about 3 hours and it didn't work. I went to the closest Samsung store and they told me they have a zero stuck pixel policy. I have had mine for just 2 months and they took it in for repair, no questions asked. They even offered me a replacement phone to use while mine was in repair for a $200 deposit. Hopefully they will have it fixed soon because using any other phone after the Note 2 sucks!!

Cancel357 said:
I have the same problem. I had a red pixel stuck and tried a stuck pixel app running for about 3 hours and it didn't work. I went to the closest Samsung store and they told me they have a zero stuck pixel policy. I have had mine for just 2 months and they took it in for repair, no questions asked. They even offered me a replacement phone to use while mine was in repair for a $200 deposit. Hopefully they will have it fixed soon because using any other phone after the Note 2 sucks!!
Click to expand...
Click to collapse
Thats good to hear! How long has it been since you sent the phone for repair?

I suppose they do not all support that ideology 100% of the time
https://m.facebook.com/?refsrc=http...comment&actorid=260085296049&__user=623090209

Question about Dead Pixel!

I got my 1+3 yesterday and I have to say that this phone feels perfect just like the way 1+1 felt for the first time, I'm really happy with it
Back to my point, Day 1 Struggle 1
Actually I've a little blue pixel just below the recents button of my softkey (see attached pic). I guess it's a dead pixel, kindly correct me if I'm wrong.
I purchased this phone from Amazon India and I don't know whether you people know or not that in India we have received a year of damage protection for free with this purchase but now due to this dead pixel I'll have to get my money refunded and then after the complete procedure of return I'll have to order another one as the terms of that additional warranty specifically says that I cannot refund/exchange the product once purchased.
My question now, is this dead pixel thingy contagious or something like that? I can manage with this single blue dot but I don't want to see my screen filling with more dead pixels after some time of usage.
If anyone can confirm this within few days then I won't apply for refund.
I hope I was clear with my question and if not please pardon me as my english is not really that good.
Just to make it more clear and precise, I am asking whether I'll have more dead pixels in future because I already have one on day 1 itself.
Hoping to hear from the experts soon

i guess u can try to disable softkeys and see if its still there if so, then more than likely a dead pixel if not then must be an issue with softkeys, i never use them so i would have never noticed

@Bradl79 Yes I can still see the blue dot even when the soft keys are disabled.
So now I know that it IS a dead pixel.
What do you say should I replace the device (though I'm not bothered by one single dot but I'm concerned about coming months and years)

if u r with in ur warranty period yes, if u dont, i would recommend getting insurance on the device (i use squaretrade, but i do it as a tablet and not a phone b/c its cheaper) just in case it gets worse later

I guess then I will send this one back and get refund
Also Xiaomi event is coming up on 27, may be they will launcher 64 GB version of Mi5.
Will decide after the Xiaomi event then.

Try testing your screen, with Screen testing apps, that paint out Primary colours, so that you can confirm if its dead pixel. Also give a shot of reset/factory restore. Also check if this appears, even at Recovery or during Boot animation.., If you're fond of MI5, you will miss Stock android yet get a handy phone..!
Cheers..

I already tried an app showing solid colors on full screen, it did let me see that pixel more clearly.
Situations when I see that dead pixel:
1. When screen brightness is low as that pixel is covered by brightness of other pixels
2. During boot
3. During charging when phone is already off/shutdown
4. When I put wrong finger on scanner, I see that pixel for fraction of a second.
Definitely it's a dead pixel, but I, again, want to confirm just one thing. Is this a big deal as I don't even see this dot unless I actually want to see it, I am only concerned about the coming months & years.
And as far as Mi5 is concerned, I do like a thing or two more in it, just like you mentioned that it's smaller and it has a infra-red blaster.
Last point, I trust Xiaomi more than OP for long-term software updates.
But the thing is, as you may already know, Xiaomi only launched the 32GB version of Mi5 in India.
-_-

First Problem With My Pixel C - A Whopper!

I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk

Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Out of interest, when was your Pixel C made? What's the first 2 characters of your serial number?

I had the exact same issue. Half the screen was "snow". At first I could solve by rebooting but it gradually got worse. It's hardware. Sometimes it would respond to pressure on the screen and it happened even when booting. I finally had to RMA it.
UBreakItWeFixIt is a new development. When I broke my screen they told me I had to take it somewhere for service but they couldn't tell me where. That seemed really odd, apparently even to them. They RMAd that one for the cracked screen.
I really appreciated that last RMA. But I've been through about five of these and never returned one for any trivial reason.
But I still love my Pixel C.

Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I try getting your RMA request pushed up the ladder to higher up employee and not a standard support bod. Your so close to the end of warranty that good service would be to replace your device. There will be discretionary power to do this.

@Joediver53,
Just so you know you're not the only one to get less than stellar support from Google customer service, here's my tale of woe > https://forum.xda-developers.com/pixel-c/help/screen-issue-t3501862

It's still at the shop....I'll let you know

While waiting for the shop to let me know what the story is I checked and found that I purchased it with my AMEX which will give me an extra year of warranty. I'm waiting until I get the estimate but then I'll try elevating the problem to a supervisor because even though AMEX will reimburse me I'd rather not pay the extra $100 for the 64gb version. Mine is the 32gb and I've never had a problem with space.
I'll be sure to post the results and the first 2 digits of the sn.

Joediver53 said:
While waiting for the shop to let me know what the story is I checked and found that I purchased it with my AMEX which will give me an extra year of warranty. I'm waiting until I get the estimate but then I'll try elevating the problem to a supervisor because even though AMEX will reimburse me I'd rather not pay the extra $100 for the 64gb version. Mine is the 32gb and I've never had a problem with space.
I'll be sure to post the results and the first 2 digits of the sn.
Click to expand...
Click to collapse
YouBreakIFix called and said they can't even find parts for the Pixel C.
Called Google again and escalated the issue. I should hear back in 24-48 hours
Serial number ends in 59.

Solved!
Just to update anyone who's interested. I just received a follow up email from Google with a link to order a replacement Pixel C. They just put a hold on your credit card for the full amount until the old unit is returned to them. I'm still nervous about using any magnetic wake/sleep cases or the Google magnetic keyboard as it seems the majority of similar problems I've found on the forums revolve around possible poor magnetic shielding on the Pixel. I've asked if they have addressed this issue on the new/refurbished units they are sending out now. Waiting for a reply.
Anyone with a newer Pixel C (within the past 4-5 months) have any problems with magnetic cases/keyboards?

My pixel C has been working great for the past year or so but just noticed my cameras front and back are not working. They are just a black screen.
I did a hard restart. Any other suggestions?

I've never had any problems with mine.... Really surprised and disappointed in whats happening to you guys

souldrainer2021 said:
I've never had any problems with mine.... Really surprised and disappointed in whats happening to you guys
Click to expand...
Click to collapse
That's what I thought until a few weeks ago. Luckily even after the warranty expired I was able to get a replacement
Sent from my Pixel C using Tapatalk

Holy cow! Me too!
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I have been in complete & utter frustration with the EXACT problem over the last 3 days. It began after I installed the security update. I think this might be a Google issue if others experience the same issue. I KNOW it's not broken or cracked or damaged in any physical way. My C was a Christmas gift so no clue if the warranty is still valid, but my gut tells me, either A: the pixel C is an overly delicate product or B: the software patch has a glitch. Keep updating this thread with your resolutions and I'll do the same.

Joediver53 said:
That's what I thought until a few weeks ago. Luckily even after the warranty expired I was able to get a replacement
Sent from my Pixel C using Tapatalk
Click to expand...
Click to collapse
Yep, I just had to replace mine a few weeks ago too. It was in warranty, but I had bought it used. Fortunately, I was able to get Google to transfer the ownership to my account. I received a new replacement, hopefully it does not also have the same hardware glitch.

How to make a warrant claim in UK

I need to make a warrant claim for my Pixel 2 XL in the UK and I don't know where to find the details of how to start the claims procedure or process.
Google's website takes me here;
g.co/PixelPhoneWarranty
But that just lists the warranty conditions - how do I actually put in a request to make a claim?
I bought my phone through EE, but I want to use Google directly rather than EE as they're rubbish and haven't been helpful. Plus if they replace my phone it may come back with an unlockable bootloader ?
I've got very bad blue shift and unresponsive screen edges. I'm on 8.1 android which was supposed to fix the screen edges, but it hasn't for me.
My build date is 30/09/2017 so it's a very early build.

danlat1415 said:
I need to make a warrant claim for my Pixel 2 XL in the UK and I don't know where to find the details of how to start the claims procedure or process.
Google's website takes me here;
g.co/PixelPhoneWarranty
But that just lists the warranty conditions - how do I actually put in a request to make a claim?
I bought my phone through EE, but I want to use Google directly rather than EE as they're rubbish and haven't been helpful. Plus if they replace my phone it may come back with an unlockable bootloader ?
I've got very bad blue shift and unresponsive screen edges. I'm on 8.1 android which was supposed to fix the screen edges, but it hasn't for me.
My build date is 30/09/2017 so it's a very early build.
Click to expand...
Click to collapse
Contact Google store support and explain the situation to them. You can go to settings and the scroll all the way down. Select support and tips and you should see an option to call or chat with Google support.

You can contact support through the help menu in the settings on the phone. Took me less than 20 minutes to get them to agree to replace my phone under warranty

Thanks, I did that but they have refused to consider my claim.
I have unresponsive edges on my screen when playing games - mainly in the corners and severe blue tint.
They say blue tint can't be changed (which is fine but mine is quite severe compared to others) and the touchscreen is software related so I should submit a big report.
What are the reasons other people have returned theirs and been accepted?

Grindboy said:
You can contact support through the help menu in the settings on the phone. Took me less than 20 minutes to get them to agree to replace my phone under warranty
Click to expand...
Click to collapse
What did you replace yours for? What was your issue?

danlat1415 said:
What did you replace yours for? What was your issue?
Click to expand...
Click to collapse
Black smearing on the screen at low light levels, looked like ink blotches at the side, full thread with photos here: https://forum.xda-developers.com/pixel-2-xl/help/bad-backlight-uniformity-t3708026

Google have now agreed to replace my Pixel 2 XL after speaking in chat and sending them some photos of the issues.
How long does the replacing process take? They're doing the standard RMA because I bought mine from a third party seller. I'm just worried about it being stuck in Christmas post or them receiving mine and being closed over Christmas so I'd be stuck with my ancient spare

Has anyone RMA'd recently???

i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back

i42o said:
i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back
Click to expand...
Click to collapse
I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
Sent from my [device_name] using XDA-Developers Legacy app

kickenwing13 said:
I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
Click to expand...
Click to collapse
now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like

i42o said:
now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like
Click to expand...
Click to collapse
I honestly am ignorant to the build date thing. 1st one screen burn in w/in first month or so. rejected RMA because screen would flash white every time i turned screen off. 3rd one, gps kept saying i was in CLE, no one from google knew why, so they sent replacement. they sent RMA, rma speakers were garbage. rattled and muted with ANY pressure to the screen, they repkaced and lower speaker was buzzing.. this one seems great

RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift

Phazonclash said:
RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift
Click to expand...
Click to collapse
I did the same at the beginning of October for the same problem. The one i received is in mint condition.

I just RMAed mine because it would no longer hold USB C cables. Like they wouldn't click in they just fall out. Also i had an enormous amount of screen burn-in (happened just weeks after i got the phone)
My RMA phone looks brand new i would never guessed its a refurb. Screen is perfect and USB cables click in and stay there.
Plus if you got the phone from Google the RMA process is super easy (had to RMA my Nexus 5 too) They dont make you jump through hoops doing stupid troubleshooting crap.

RMA'd mine a few days ago, replacement should arrive today
Had screen burn-in around the navbar area
Speakers rattled too much for my liking
Battery life was becoming pretty bad regardless of being stock/on a custom ROM/kernel
USB port, although was holding cables in place, would come out very easily
The Google rep basically stopped me at burn-in and asked for proof of purchase (order ID) and proof of burn-in (taking a pic of the screen with another phone)
After I did both, he set the RMA up and now I'm just hoping the replacement is issue-free, since I have read some users sending replacement after replacement back because the replacements had issues of their own. Fingers crossed!
Update 1:
Due to Canada Post labour disruptions, my replacement is delayed ?. I'll update this post with the quality of the replacement as soon as it arrives.
Update 2:
Finally received the replacement and I got lucky with a brand new device! I called to ask if I need to send back accessories that came with my device and I do not. Basically have two of every accessory, on top of a brand new phone (and not refurbished).
It is manufactured in October 2017 but I see no blue shift or other screen issues. If anything it looks better! I just need to test the battery, hopefully it hasn't depreciated just sitting in the box for a year.

I RMAed a pixel 2 and a pixel 2xl and got 2 brand new phones (with old manufacture date tho) living in germany fyi

I RMA my Verizon pixel 2 xl about 2 months ago because the phone would lag, freeze, and become unusable Everytime I had Google maps navigation open and Spotify running in the background. No questions asked, phone was still under warranty, and I received my new device(was not refurbished) 2 days later.

I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.

acheney1990 said:
I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.
Click to expand...
Click to collapse
I wonder if they actually use the same facilities for Canada and the United States
Did you ship locally in Canada or did you ship to the United States @acheney1990

I'm in this same boat. I have RMA'd three times now, always having random freezes, frame drop outs and lagging on stock ROM, no root. My RMA is scheduled to be delivered today. I have received refurbs each time, but they have been good phones for the most part.

I had to RMA the replacement device I got in August because of camera problems.
It went smoothly and it was fast the first time, but that time it seems Google it trying to make the RMA process hell for me.
I contacted them last Monday (October 22nd). After the usual resolution steps (Was the phone dropped? Is the camera app up-to-date? Can you reproduce the problem in Safe Mode? Have you factory resetted it? blah blah blah), they accept my RMA request and tell me I would receive my shipping label soon.
At 9 PM the same day I receive this email instead:
Thanks for contacting Google Support.
This email is in regards to our conversation we had over chat. Due to some tool issue at our end we're not able to generate RMA for the standard replacement. Once the issue will resolve, we'll create the RMA and send you an confirmation email.
Alternatively, if you wish we can process the Advance exchange in this case.
If you've any query, please let us know. I'd happy to help you.
Thanks!
The Google Support Team
Click to expand...
Click to collapse
Fair enough, problems can happen and they must be very busy with the Pixel 3 launch. I'm not a jerk, I can understand there are delays.
But still no email, follow-up or update from them after a week. On October 29th (last Monday), I contact them again and talk to someone else. I explain the situation, and they tell me they'll retry to generate my RMA request/shipping label. After almost an hour of trying to re-create my RMA , the employee I'm talking to asks me if it's OK to continue the discussion by mail instead. I accept. Mistake
Later that day, same sh*t again. No shipping label, I receive this email instead:
Thanks for contacting Google.
This email is in regards to the chat conversation we had earlier today, I'm sorry we weren't able to complete it. Hence I wanted to follow up via email to ensure all your queries have been answered. Please help me with the below mentioned details to help me assist you further.
Kindly provide the following details please.
Point of Purchase:
Type of Replacement:
Full name:
Shipping address:
Email address:
Phone number:
Order ID
Please reply to the same email, it will come directly to me and we will not lose our point of contact, I will be right here to help you with the same.
Thanks!
Click to expand...
Click to collapse
I provide them with the requested informations immediately.
Two days later, still no follow up. I write an email asking what's going on and asking if they need something else. Many hours later, they send me this:
Thank you for contacting Google support team.
My apology for the delay. I am in direct touch with the next level. I would request you to help me with the proof of purchase of the device with visible order ID on it.
Click to expand...
Click to collapse
I sent them a screenshot of my phone order with the order ID. I'm awaiting for a response, but at this point I feel they're somehow trying to buy some time.
I'm a very polite customer, but that's so frustrating... the RMA was accepted 10 days ago, just send me my shipping label for the love of God... You're telling me it's been a week and a half, and your system still can't generate RMA shipping labels? You're Google ffs, not a small, unknown company...
I'm stuck with a device I paid $1400 CAD and it doesn't work. Can I get a device that works please Google?

Google Is sending me a Band New Pixel 2 XL. I received a refurbished device with a dead speaker and the guy I called was like( I have good news) your getting a Brand New Phone. I still had to put a hold for $919 on my card for the device and now I'm hopping I don't receive another crappy device.