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So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
It was fine a couple of days ago and now it's completely dead.
The phone hasn't been dropped (well, tossed on a mattress/duvet when I'm heading to bed but not onto anything hard and from no great height), I haven't tempted fate by submerging it, I've properly nursed this phone and it's still died on me.
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
I went from '3.4.2 131-003' to '3.4.2-155-2'.
I know it's a long shot but that couldn't possibly be the cause, could it?
Many people have already complained about that problem (just google it!), return the phone (if your warranty isn't void because of the flashing, but i think it only affects software warranty), and they'll get you a new one. As far as I know, the newly produced defys don't have that defect anymore, mine - which I bought a couple of weeks ago - works just fine (fingers crossed!).
I'm aware that it's a known issue, I was asking because it seems that normally the earpiece gets crackly then dies whereas mine has gone from absolutely fine to completely dead in a couple of days with no usage in-between and the fact it happened after I flashed a new ROM seems coincidental to say the least.
As for the warranty, I have flashed ROMs, so fingers crossed.
same problem
I've the same problem.. no crackling, total silence. yesterday it worked perfectly fine, but since today no sound at all.
didn't do anything weird with it; flashed another froyo rom one week ago, but I can hardly imagine it has something to do with it...
I red there were more persons with a earpiece problem, but I couldn't find anyone who's got total silence from one moment to another..
is there info about this issue?
greetz
mine has gone from working to total silent the way mine was crackly was if i blew into it, it would work sometimes but now nothing at all i need to get a replaceable but dnt ave time
The problem is due to a bad connection, so I suppose it is possible it would break cleanly, going from working to silence with no interference/crackling.
I was just hoping I could fix it myself without having to rely on the Motorola warranty lottery
The fix-it-yourself thread is here. It's easily done if you are even mildly practical. I have sourced 2 SE K850i earpieces as a hedge against the future, once I'm out of warranty.
However, I am currently in warranty, so I sent an email regarding my Defy to Motorola as soon as my earpiece started acting-up. I tried to demand a replacement on the grounds that they were offering for sale devices that they knew were defective. Unfortunately, they were adamant that a repair was my only option so I sent my phone to their centre. I followed their advice, backing up, removing SIM and SD card, performing factory wipe from within Settings/Location & Security, and only sending the phone.
My phone had a custom ROM with the "android" text boot-loader so it was obviously not stock but there have been no complaints from them and I'm able to track my phone through their system. It's been repaired and is in "final testing". I'm expecting it back early next week.
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Step666 said:
So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
...
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
Click to expand...
Click to collapse
mmm, i have something to say ... i flashed lots of different roms, two weeks ago i went back to China 0.26, still one of the best in terms of performance BUT, i had some trouble with the earpiece.
The first time it happened i thought "ok my earpiece has gone", it was just silent, people could hear me and i could hear nothing. Surprisingly after a reboot the earpiece was working, then silence again the day after... so on for 3 - 4 times.
Then i flashed the 3.4.2-155 and the problem disapperead. No failure, no silence, after 10 days it still works.
So, could it be the problem was related to that specific rom or software i used?
Btw, did you try to flash back to your previous rom?
I got same issue last week, and my mobile operator change my phone by a new one.
It's a know pb with first MB525 products.
After flashing did-you remove back door and battery to power off/power on you phone ?
I think when we do that, we push on the back of phone and so increase earpiece failure risk.
Thanks, I'd seen that thread before but I'm still well inside my warranty and have no urge to risk voiding it any more than I potentially already have.
I have no qualms about having to send the phone back to Motorola, I just want to be sure it'll be fixed when I do is all.
It's a shame that Motorola don't allow third-parties to fix the handsets - I know an engineer that works for one of the UK high street mobile phone retailers and he says that any earpiece issues, they have to send the phones back to Motorola themselves, they can't even source the necessary parts.
If they could fix it, I wouldn't think twice about the ROM as I know he couldn't care less, he'd get it sorted for me.
technome said:
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Click to expand...
Click to collapse
Also, since the issue is known to be purely hardware and there are plenty of cases of it afflicting handsets that are entirely stock, they would leave themselves in a very shaky legal situation.
Personally, I think I'd prefer to have my current handset repaired instead of replaced as it seems to be a little gem in terms of battery life.
As for the warranty, I doubt I'll have this phone for more than a year or so.
Part of the reason I chose it was the excellent deal on the T-Mobile contract I'm on meaning that if I get the urge to 'upgrade' early, I won't feel bad about buying a second phone out of my own pocket.
xdaid said:
Btw, did you try to flash back to your previous rom?
Click to expand...
Click to collapse
No I haven't.
I only discovered the problem at work this afternoon and started this thread as soon as I got home.
I might give it a go over the weekend but part of me can't really be bothered, I might just send it away.
edit:
MisterWB said:
I got same issue last week, and my mobile operator change my phone by a new one.
Click to expand...
Click to collapse
UK law only gives a customer a limited period after purchasing during which they can demand a replacement, after that a retailer is entitled to try and repair a faulty item if it is reasonable to do so.
Only if repairing the phone is in some way unsuccessful would the customer then be entitled to a replacement.
Sorry to hear that.
Let us know if Moto honor the warranty. It's very unreasonable to void hardware warranty just because of software modification.
My defy earpiece failed after 4 weeks. I had the orange 2.2 on the phone. Sent it to solidvision (they do warranty repair for motorola phones in belgium and netherlands). 3 weeks later they sent me a new phone, under warranty. On other sites I read that motorola doenst make a problem about earpiece issue even when you flashed other firmware.
So I handed my handset in to be sent away for repair on the 21st of March.
On the 18th of April I contacted CPW's repairs department to query where my handset was at 28 days had elapsed. The guy I spoke to raised a £10 voucher on their systems and put some sort of trace on it for me.
And on the 21st I was contacted by the store I'd handed my phone into to say it was back.
When I say 'it was back', it's not the same handset I sent away - it's a 'clearance' replacement handset. Thankfully my mate who works for CPW checked the handset's history on their systems and it's not a refurb, it was sat in a store for a month without being sold, then recalled to the warehouse so they had one to send to me.
I just hope this 'new' handset has as good a battery life as the one they kept...
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
BarryH_GEG said:
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
Click to expand...
Click to collapse
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Are HTC refusing then? That seems a bit off/ illegal... Surely under the faulty goods act (I assume the law isn't THAT different in Australia to UK) they have to take it back as it CAN'T be a year old and they can't prove the issue was caused by your mistreatment. It doesn't matter how many phones you've had... Also, where did you buy the phone from? I think you should be able to return it through the shop as THEY sold you the phone, not HTC... They are still under an obligation as they sold you the thing.
Plus, the 'I'm a 17 year old and saved up for ages thing' might work too! I'd try not to get too technical with the law if you go down this route though!
Best of luck sorting this out. It's within your rights to get a replacement (you bought the phone new, I assume?) so I'm sure this will eventually work out. Don't give up! You just need to speak/ write to the right person...
sent from my internet
What rom were you on?
I remember my One X not charging at all while it was turned off completely although it showed Orange charging led.
It could be that you ran out of battery and phone not turning on. Due to no charging effect.
@Op,
Reading your story there's one thing that's crossing my mind.
Could it be possible the battery run dry during the night?
It sounds stupid but those things you forget easy when you're in a hurry or stressed.
I don't read anything in your post you tried to charge.
Atrixx said:
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Click to expand...
Click to collapse
privatetrousers said:
Are HTC refusing then?
Click to expand...
Click to collapse
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
BarryH_GEG said:
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
Click to expand...
Click to collapse
Aware of the discussion... Using the xda app and didn't pick up that the phone's been 'HTCdev'd (my fault for not reading properly - sorry, folks!). Still not sure HTC/ Samsung can legally 'sign your rights away' though. Still, not a discussion for here...
Hope you got the phone sorted anyway.
sent from my internet
Atrixx said:
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Click to expand...
Click to collapse
How or who fixed ur antenna problem, could be related if handset wasnt but back together properly.
I have burn in on my S3, it is from a golf GPS app that I use frequently. I used it for about 6 months with no problems, then all of a sudden after 1 round of golf a couple of weeks ago the outlines of the app are intensely burned into my screen. I am not sure I understand why all of the sudden it became an issue, as I did not change any settings prior to the round and used it how I always used it before.
At any rate, I'm still within the year of when I purchased it from AT&T. I called AT&T and they told me my options, please let me know what you think:
1. try to get Samsung to replace (do they cover burn in?)
2. AT&T warranty center will replace with a refurbished (most reasonable option, but I've had really bad experiences with AT&T always replacing the phone with a *more* broken unit than the one it was replacing...so am scared of this)
3. AT&T says I am eligible for an upgrade, so I could get a free S3 from them or get a new S4 and pay upgrade price
4. combination of 2 & 3, get a refurbished to replace my burned in S3, sell on ebay and then upgrade to the S4--maybe someone else will have better luck with a refurb'd item, as they never work for me
What do you guys think?
tuffluck said:
I have burn in on my S3, it is from a golf GPS app that I use frequently. I used it for about 6 months with no problems, then all of a sudden after 1 round of golf a couple of weeks ago the outlines of the app are intensely burned into my screen. I am not sure I understand why all of the sudden it became an issue, as I did not change any settings prior to the round and used it how I always used it before.
At any rate, I'm still within the year of when I purchased it from AT&T. I called AT&T and they told me my options, please let me know what you think:
1. try to get Samsung to replace (do they cover burn in?)
2. AT&T warranty center will replace with a refurbished (most reasonable option, but I've had really bad experiences with AT&T always replacing the phone with a *more* broken unit than the one it was replacing...so am scared of this)
3. AT&T says I am eligible for an upgrade, so I could get a free S3 from them or get a new S4 and pay upgrade price
4. combination of 2 & 3, get a refurbished to replace my burned in S3, sell on ebay and then upgrade to the S4--maybe someone else will have better luck with a refurb'd item, as they never work for me
What do you guys think?
Click to expand...
Click to collapse
4 sounds like a good solution. Although, the S4 is like the S3s, pretty much the same phone, with some small upgrades.
You can also try your luck with a refurb and keep your upgrade for something better. Summer is coming = device release.
Got a replacement yesterday. So far, so good. It even seems to work with GPS better than my previous one. Hopefully it lasts!
So had the phone only a few days as a replacement from Att. Tonight it locked up and would not respond to anything and I had to reseat the battery to get it to respond. Think this is a bad sign and should I take it back or give it the full 30 day warranty??
tuffluck said:
So had the phone only a few days as a replacement from Att. Tonight it locked up and would not respond to anything and I had to reseat the battery to get it to respond. Think this is a bad sign and should I take it back or give it the full 30 day warranty??
Click to expand...
Click to collapse
On stock? Or you played with it a bit (ROM and such)?
tuffluck said:
So had the phone only a few days as a replacement from Att. Tonight it locked up and would not respond to anything and I had to reseat the battery to get it to respond. Think this is a bad sign and should I take it back or give it the full 30 day warranty??
Click to expand...
Click to collapse
I had a Galaxy 4G that used to do that all the time, the only fix was to reboot it before charging (every couple days). Depending on how much you are willing to pay I think I would go with the S4 option since you are probably only going to get refurbished phones as replacements.
BWolf56 said:
On stock? Or you played with it a bit (ROM and such)?
Click to expand...
Click to collapse
The replacement phone is stock...I haven't done anything to it.
Gage_Hero said:
I had a Galaxy 4G that used to do that all the time, the only fix was to reboot it before charging (every couple days). Depending on how much you are willing to pay I think I would go with the S4 option since you are probably only going to get refurbished phones as replacements.
Click to expand...
Click to collapse
Is there any phone better than the S4 anticipated to come out in the next 9 months or so? Removing the battery every now and then isn't a huge deal, though when I buttoned everything back up and put the case back on, it caused the corners of my Zagg to stretch out a little which is really annoying. I wonder if doing this repeatedly could cause the Zagg to get worse.
tuffluck said:
The replacement phone is stock...I haven't done anything to it.
Is there any phone better than the S4 anticipated to come out in the next 9 months or so? Removing the battery every now and then isn't a huge deal, though when I buttoned everything back up and put the case back on, it caused the corners of my Zagg to stretch out a little which is really annoying. I wonder if doing this repeatedly could cause the Zagg to get worse.
Click to expand...
Click to collapse
If Samsung keeps to it's current strategy, you will probably be looking at the s5 in a little more then 9 months....
For a long time now I have been in love with my 1+3, but a few months back I noticed that I can barely hear anything in the handset earpiece. This wasn't such a huge problem for me because I mostly use my BT headset so I lived with it. I rely heavily on my phone in day to day work so I was reluctant to submit it to an RMA which would involve several days without a phone. Fast forward a few months and my phone started having random shutdowns and it would remain blocked like that unless I held the power button for extended times (20s+) several times, occasionally the screen backlight would flash. Couldn't even boot into fastboot with vol+power, basically every time I found my phone not responsive I would have to pray that it will turn back on. I tried all the software solutions I could, roll back to stock rom, stock kernel, update radio/modem but the problem still appeared. This was the point where I decided to contact oneplus customer support for an RMA.
It is a disaster, basically you can see why they can sell you cheap phones, well cheaper, they skim on support.
I tried to directly request an RMA and not go through the remote support since I already tried all the flashing they would guide me through but that wasn't an option so I had a remote session scheduled. On the day of the remote session after waiting half an hour without any reaction from them I was already nervous and decided to go on with my day, after another half an hour they contacted me telling me that they are ready. When I told them it wasn't the scheduled time already they came up with the defense that based on their system this is the right time, that did not comfort me at all but at least they agreed to the RMA. (All the scheduling was done in my local time zone, their idea, so it was probably them having no idea about time conversion)
So the phone went into their service, ARVATO, in Czech and spent a weekend and about a day there, there were to reported problems with the phone, one the earpiece, which I imagined is an easily diagnosed and fixed issue and the problem with the random shutdowns that happens occasionally and without me being able to actually find out why it happens. In the support ticket they kept assuring me that they will do a "full inspection" and fix all outstanding issues.
Imagine my surprise when I got a message from DHL that my package will be delivered the next day, I was really surprised as I have received no notifications from 1+ or arvato they just sent the phone back. So I get the phone in hand, nothing seems to be changed so I try to call one of my colleagues at work to test the earpiece...
Surprise surprise, it still doesn't work.
Now I had the phone for about 24h, I haven't met the shutdown issue, YET, but I can guess that they did nothing in the service to try and diagnose the problem if the "full inspection" missed the faulty earpiece.
Checking on the service protocol, what they did to the phone is: Legacy data deleted Functional test conducted Settings set Software update conducted Which pretty much sounds like software only...how nice, right?
When I asked 1+ what happened, why wasn't my phone fixed they gave me a generic response about how sorry they are and that I can send the phone back with another RMA -.-, how nice of them.
At this point I am not sure I wan't anything more to do with 1+, the phones are good but if you can't have a reliable solution for problems, it's pretty much not worth the money you save.
Did you have similar pleasant experiences with 1+ RMA?
dzsonni said:
For a long time now I have been in love with my 1+3, but a few months back I noticed that I can barely hear anything in the handset earpiece. This wasn't such a huge problem for me because I mostly use my BT headset so I lived with it. I rely heavily on my phone in day to day work so I was reluctant to submit it to an RMA which would involve several days without a phone. Fast forward a few months and my phone started having random shutdowns and it would remain blocked like that unless I held the power button for extended times (20s+) several times, occasionally the screen backlight would flash. Couldn't even boot into fastboot with vol+power, basically every time I found my phone not responsive I would have to pray that it will turn back on. I tried all the software solutions I could, roll back to stock rom, stock kernel, update radio/modem but the problem still appeared. This was the point where I decided to contact oneplus customer support for an RMA.
It is a disaster, basically you can see why they can sell you cheap phones, well cheaper, they skim on support.
I tried to directly request an RMA and not go through the remote support since I already tried all the flashing they would guide me through but that wasn't an option so I had a remote session scheduled. On the day of the remote session after waiting half an hour without any reaction from them I was already nervous and decided to go on with my day, after another half an hour they contacted me telling me that they are ready. When I told them it wasn't the scheduled time already they came up with the defense that based on their system this is the right time, that did not comfort me at all but at least they agreed to the RMA. (All the scheduling was done in my local time zone, their idea, so it was probably them having no idea about time conversion)
So the phone went into their service, ARVATO, in Czech and spent a weekend and about a day there, there were to reported problems with the phone, one the earpiece, which I imagined is an easily diagnosed and fixed issue and the problem with the random shutdowns that happens occasionally and without me being able to actually find out why it happens. In the support ticket they kept assuring me that they will do a "full inspection" and fix all outstanding issues.
Imagine my surprise when I got a message from DHL that my package will be delivered the next day, I was really surprised as I have received no notifications from 1+ or arvato they just sent the phone back. So I get the phone in hand, nothing seems to be changed so I try to call one of my colleagues at work to test the earpiece...
Surprise surprise, it still doesn't work.
Now I had the phone for about 24h, I haven't met the shutdown issue, YET, but I can guess that they did nothing in the service to try and diagnose the problem if the "full inspection" missed the faulty earpiece.
Checking on the service protocol, what they did to the phone is: Legacy data deleted Functional test conducted Settings set Software update conducted Which pretty much sounds like software only...how nice, right?
When I asked 1+ what happened, why wasn't my phone fixed they gave me a generic response about how sorry they are and that I can send the phone back with another RMA -.-, how nice of them.
At this point I am not sure I wan't anything more to do with 1+, the phones are good but if you can't have a reliable solution for problems, it's pretty much not worth the money you save.
Did you have similar pleasant experiences with 1+ RMA?
Click to expand...
Click to collapse
Atleast be thankful that you got your phone back, that too in a better condition than when it was sent in.
There was one person here on XDA complaining about his phone being sent to a different country and for about a month atleast, OP was trying to trace the phone. No idea whether he got it back.
Literally sent my 1+3 back today due to earpiece being almost inaudibly quiet.
This doesn't bode well.
My RMA for replacement screen took 6 weeks.
They failed to update the RMA status and their support were incredibly slow.
I did, however, get a perfect working phone back with TGSP
I had to move on to a htc 10. The one plus 3 I bought was used but in absolutely amazing shape. But the ear speaker didn't work and when I tried to make calls I couldnt do it unless I had bt headphones. And when I hung up without bt headphones the phones would freeze and restart. Also the microphone wouldn't work to. I couldn't do a warranty return, so I took it apart and replaced what I could, didn't fix a thing. So I just bought the htc
I had RMA'd my OP3 for the faint earpiece issue. It took a week or two going back and forth for them to issue the RMA. After that, it took about about a week and half for a complete round trip. I was pleasantly surprise they sent to back with a screen protector on and a extra case. I believe it was sent to an Acer service center in Texas.
Support isnt actually bad in my opinion. There are brands such as Motorola / Lenovo who are unreachable regarding RMA and such. Then Samsung who charges €350 just for a screen replacement. I agree that something went wrong and such but this happends everywhere.
i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back
i42o said:
i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back
Click to expand...
Click to collapse
I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
Sent from my [device_name] using XDA-Developers Legacy app
kickenwing13 said:
I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
Click to expand...
Click to collapse
now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like
i42o said:
now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like
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I honestly am ignorant to the build date thing. 1st one screen burn in w/in first month or so. rejected RMA because screen would flash white every time i turned screen off. 3rd one, gps kept saying i was in CLE, no one from google knew why, so they sent replacement. they sent RMA, rma speakers were garbage. rattled and muted with ANY pressure to the screen, they repkaced and lower speaker was buzzing.. this one seems great
RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift
Phazonclash said:
RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift
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I did the same at the beginning of October for the same problem. The one i received is in mint condition.
I just RMAed mine because it would no longer hold USB C cables. Like they wouldn't click in they just fall out. Also i had an enormous amount of screen burn-in (happened just weeks after i got the phone)
My RMA phone looks brand new i would never guessed its a refurb. Screen is perfect and USB cables click in and stay there.
Plus if you got the phone from Google the RMA process is super easy (had to RMA my Nexus 5 too) They dont make you jump through hoops doing stupid troubleshooting crap.
RMA'd mine a few days ago, replacement should arrive today
Had screen burn-in around the navbar area
Speakers rattled too much for my liking
Battery life was becoming pretty bad regardless of being stock/on a custom ROM/kernel
USB port, although was holding cables in place, would come out very easily
The Google rep basically stopped me at burn-in and asked for proof of purchase (order ID) and proof of burn-in (taking a pic of the screen with another phone)
After I did both, he set the RMA up and now I'm just hoping the replacement is issue-free, since I have read some users sending replacement after replacement back because the replacements had issues of their own. Fingers crossed!
Update 1:
Due to Canada Post labour disruptions, my replacement is delayed ?. I'll update this post with the quality of the replacement as soon as it arrives.
Update 2:
Finally received the replacement and I got lucky with a brand new device! I called to ask if I need to send back accessories that came with my device and I do not. Basically have two of every accessory, on top of a brand new phone (and not refurbished).
It is manufactured in October 2017 but I see no blue shift or other screen issues. If anything it looks better! I just need to test the battery, hopefully it hasn't depreciated just sitting in the box for a year.
I RMAed a pixel 2 and a pixel 2xl and got 2 brand new phones (with old manufacture date tho) living in germany fyi
I RMA my Verizon pixel 2 xl about 2 months ago because the phone would lag, freeze, and become unusable Everytime I had Google maps navigation open and Spotify running in the background. No questions asked, phone was still under warranty, and I received my new device(was not refurbished) 2 days later.
I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.
acheney1990 said:
I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.
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I wonder if they actually use the same facilities for Canada and the United States
Did you ship locally in Canada or did you ship to the United States @acheney1990
I'm in this same boat. I have RMA'd three times now, always having random freezes, frame drop outs and lagging on stock ROM, no root. My RMA is scheduled to be delivered today. I have received refurbs each time, but they have been good phones for the most part.
I had to RMA the replacement device I got in August because of camera problems.
It went smoothly and it was fast the first time, but that time it seems Google it trying to make the RMA process hell for me.
I contacted them last Monday (October 22nd). After the usual resolution steps (Was the phone dropped? Is the camera app up-to-date? Can you reproduce the problem in Safe Mode? Have you factory resetted it? blah blah blah), they accept my RMA request and tell me I would receive my shipping label soon.
At 9 PM the same day I receive this email instead:
Thanks for contacting Google Support.
This email is in regards to our conversation we had over chat. Due to some tool issue at our end we're not able to generate RMA for the standard replacement. Once the issue will resolve, we'll create the RMA and send you an confirmation email.
Alternatively, if you wish we can process the Advance exchange in this case.
If you've any query, please let us know. I'd happy to help you.
Thanks!
The Google Support Team
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Fair enough, problems can happen and they must be very busy with the Pixel 3 launch. I'm not a jerk, I can understand there are delays.
But still no email, follow-up or update from them after a week. On October 29th (last Monday), I contact them again and talk to someone else. I explain the situation, and they tell me they'll retry to generate my RMA request/shipping label. After almost an hour of trying to re-create my RMA , the employee I'm talking to asks me if it's OK to continue the discussion by mail instead. I accept. Mistake
Later that day, same sh*t again. No shipping label, I receive this email instead:
Thanks for contacting Google.
This email is in regards to the chat conversation we had earlier today, I'm sorry we weren't able to complete it. Hence I wanted to follow up via email to ensure all your queries have been answered. Please help me with the below mentioned details to help me assist you further.
Kindly provide the following details please.
Point of Purchase:
Type of Replacement:
Full name:
Shipping address:
Email address:
Phone number:
Order ID
Please reply to the same email, it will come directly to me and we will not lose our point of contact, I will be right here to help you with the same.
Thanks!
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I provide them with the requested informations immediately.
Two days later, still no follow up. I write an email asking what's going on and asking if they need something else. Many hours later, they send me this:
Thank you for contacting Google support team.
My apology for the delay. I am in direct touch with the next level. I would request you to help me with the proof of purchase of the device with visible order ID on it.
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I sent them a screenshot of my phone order with the order ID. I'm awaiting for a response, but at this point I feel they're somehow trying to buy some time.
I'm a very polite customer, but that's so frustrating... the RMA was accepted 10 days ago, just send me my shipping label for the love of God... You're telling me it's been a week and a half, and your system still can't generate RMA shipping labels? You're Google ffs, not a small, unknown company...
I'm stuck with a device I paid $1400 CAD and it doesn't work. Can I get a device that works please Google?
Google Is sending me a Band New Pixel 2 XL. I received a refurbished device with a dead speaker and the guy I called was like( I have good news) your getting a Brand New Phone. I still had to put a hold for $919 on my card for the device and now I'm hopping I don't receive another crappy device.