I noticed that when I make a call, the phone drops from LTE to HSPA or whatever their 3G band is called. I have an LTE SIM in there that had HD calling working on my Essential, Pixel2 XL, iPhone 8+, OP3, etc...
I was getting HD calling on all of those devices, and I did call AT&T support and had them add my IMEI to the line, so it should be working. Is there something that I have to do to enable it on the phone?
My concern is that if I am tethering while on a conf call, I won't get LTE and that's a problem.
Thoughts?
U had it on ur op3, I thought att did not allow volte on non att phones, I was never able to get it on my op3
I thought that I did, and I did on my Essential. Damn it, this sucks... Might have to go back to the Essential. Not having voice and data at the same time in 2018 blows... I am within the return window, although because of the credit card breach, the card they would need to refund to, has been canceled... What a cluster...
Yeah, ran through all sorts of hoops with several customer service reps. They say that VoLTE is enabled and provisioned properly to this SIM and IMEI, but I can't get it to work and it doesn't even show up as an option to enable it in any of the phone's menus... So either AT&T won't allow this BYOD device to have simlutanous voice and data on LTE, or maybe something in the beta isn't giving me the option.
Is anyone running the stock non beta OOS and getting VoLTE to work on AT&T?
I also gave them an IMEI from one of my other phones, an AT&T branded Note 5 that I own, and told them to put that one in and see if it worked, because that would tell me whether it is the phone itself not able to do it, or a provisioning thing on AT&T's end... That didn't work either...
I then went back to my Essential and had them enter that IMEI and it didn't work either...
I guess if I want wifi calling and voice and data at the same time, I have to pay a ton of money for an AT&T phone... Kinda bummed...
I talked to their support and put the SIM back in my Essential, and it fired right up and has VoLTE and doesn't drop to H+ when I make a call. Same SIM, I didn't even call to give them the IMEI. So something isn't supported on the OP5T.
Which sucks, because between the two phones, I really prefer the 5T. Oh well, I guess it wasn't meant to be... That's the downside of buying unlocked phones, you may miss out on some of the key features that you want on the carrier side...
Which ROM are you on?
Did you turn on VoLTE in settings if you are in stock OOS? If not you can try a custom ROM like Liquid Remix that have VoLTE working
Stock rom. If I have to install a custom rom to get the phone to work, not worth it. I will just return it and get my money back
AT&T only enables VoLTE and LTE+ on provisioned devices and supported, usually BYOD especially for a non-listed device does NOT apply. I was on AT&T when I got my 5T, tried my sim from iPhone 6S and a brand new sim I got at the store that I was assured would have VoLTE capability, but nothing. Not even wifi calling would work on my 5T. No options in Settings either to toggle it. They want you to buy the device from them is why they do this on unlocked phones.
I switched to T-Mobile and I had VoLTE, LTE+, and VoWiFi all on first boot with T-Mobile sim, with all of them listed in Settings on the same device with same software version as I was when on AT&T's network.
It's simply just a case of AT&T not supporting the device. Typically only carrier-sold phones for AT&T will have those capabilities, if you look it up you'll see many people say the same. Personally I'm glad I switched to T-Mobile because they don't lock down all of those features to try to get me to buy a phone from the carrier like AT&T did/does. I'd never go back to them at this point. Sorry but if staying on AT&T is the only option for you I'd look into how you could go about returning the phone to OnePlus and getting something AT&T-approved.
SquireSCA said:
Stock rom. If I have to install a custom rom to get the phone to work, not worth it. I will just return it and get my money back
Click to expand...
Click to collapse
EnveeAtlas said:
AT&T only enables VoLTE and LTE+ on provisioned devices and supported, usually BYOD especially for a non-listed device does NOT apply. I was on AT&T when I got my 5T, tried my sim from iPhone 6S and a brand new sim I got at the store that I was assured would have VoLTE capability, but nothing. Not even wifi calling would work on my 5T. No options in Settings either to toggle it. They want you to buy the device from them is why they do this on unlocked phones.
I switched to T-Mobile and I had VoLTE, LTE+, and VoWiFi all on first boot with T-Mobile sim, with all of them listed in Settings on the same device with same software version as I was when on AT&T's network.
It's simply just a case of AT&T not supporting the device. Typically only carrier-sold phones for AT&T will have those capabilities, if you look it up you'll see many people say the same. Personally I'm glad I switched to T-Mobile because they don't lock down all of those features to try to get me to buy a phone from the carrier like AT&T did/does. I'd never go back to them at this point. Sorry but if staying on AT&T is the only option for you I'd look into how you could go about returning the phone to OnePlus and getting something AT&T-approved.
Click to expand...
Click to collapse
I have an ATT sim from my company originally meant for an iPhone. VoLTE did not work on a google pixel cause the plan was not compatible. And since it is not my plan I can't make changes. I ordered the Oneplus to see if I could get it to work. And on a Stock ROM it will not work without Root and the Magisk Module to enable VoLTE. It will work on Custom ROMS such as Omni and Phoenix, both of with work for me with no issues.
In the end I returned the OP5T for a refund, and am back to using my Essential. While that is a non-AT&T phone that I bought right from Essential, it does support VoLTE out of the box, no issues. I don't get Wifi Calling, but I get HD Calling, works with my tethering plan, etc... Not sure why the Essential works but the OP5T doesn't, and it sucks because I liked the OP5T more... but it is what it is...
[IMG=http://ibb.co/cACzS7[/IMG]
i got it working on the 5T
IRatchett said:
Click to expand...
Click to collapse
It works on ATT, but the issue is that it doesn't do HD Calling, Wifi Calling, etc...
Make a phone call and while you are on the phone, you lose LTE and it drops to HSPA(3G)...
It's not a phone limitation, it's that AT&T won't allow it to have those features on their network. That is the ONLY reason I sent the phone back. Hopefully they address it with the OP6 and get in "approved" for AT&T and I can sell my iPhone 8+ and come back to Android...
SquireSCA said:
It works on ATT, but the issue is that it doesn't do HD Calling, Wifi Calling, etc...
Make a phone call and while you are on the phone, you lose LTE and it drops to HSPA(3G)...
It's not a phone limitation, it's that AT&T won't allow it to have those features on their network. That is the ONLY reason I sent the phone back. Hopefully they address it with the OP6 and get in "approved" for AT&T and I can sell my iPhone 8+ and come back to Android...
Click to expand...
Click to collapse
Sorry, but this will never happen in the foreseeable future.
AT&T purposely does this to all BYOD, so the OP6 is not going to change anything. They only offer these options for phones you purchase directly through them online or in an AT&T store.
EnveeAtlas said:
Sorry, but this will never happen in the foreseeable future.
AT&T purposely does this to all BYOD, so the OP6 is not going to change anything. They only offer these options for phones you purchase directly through them online or in an AT&T store.
Click to expand...
Click to collapse
Not entirely true. The Pixels you buy straight from Google, work. The Essential that I had, worked fine. There are phones that work just fine that you don't have to purchase through AT&T.
SquireSCA said:
Not entirely true. The Pixels you buy straight from Google, work. The Essential that I had, worked fine. There are phones that work just fine that you don't have to purchase through AT&T.
Click to expand...
Click to collapse
No I got it working, i was trying to show a screenshot
IRatchett said:
No I got it working, i was trying to show a screenshot
Click to expand...
Click to collapse
How did you get it working? I didn't want to root it and install a custom ROM, which I believe was the only way to get it working.
I tried using an IMEI from one of my other phones that I know worked, etc... Nothing worked.
You guys know that even if you show the switches and turn them on, that the LTE data doesn't work right? It's just showing the options and you can turn them on. I even have my OP5t added to my account as an ATT LG G6 and it doesn't work. Unless there is some agreement, like with the Essential Phone or Google's only official phone, you're out of luck.
xgerryx said:
You guys know that even if you show the switches and turn them on, that the LTE data doesn't work right? It's just showing the options and you can turn them on. I even have my OP5t added to my account as an ATT LG G6 and it doesn't work. Unless there is some agreement, like with the Essential Phone or Google's only official phone, you're out of luck.
Click to expand...
Click to collapse
Exactly, that's what I was getting at. I talked to ATT several times, tried different IMEI's and nothing worked. Regardless of what the options in the menu claim, it doesn't work. If you are just using your phone it will say LTE. But when you make a call, as soon as it connects, it switches to 3G or HSPA+... It won't do phone calls and LTE data at the same time.
If it did, I would have kept the phone. But that's a pretty big feature to have to live without for me. That and HD calling, Wifi Calling, etc...
I wish that OnePlus would do whatever they need to do to get the phone "certified" for ATT, but I don't see that happening...
SquireSCA said:
Exactly, that's what I was getting at. I talked to ATT several times, tried different IMEI's and nothing worked. Regardless of what the options in the menu claim, it doesn't work. If you are just using your phone it will say LTE. But when you make a call, as soon as it connects, it switches to 3G or HSPA+... It won't do phone calls and LTE data at the same time.
If it did, I would have kept the phone. But that's a pretty big feature to have to live without for me. That and HD calling, Wifi Calling, etc...
I wish that OnePlus would do whatever they need to do to get the phone "certified" for ATT, but I don't see that happening...
Click to expand...
Click to collapse
Yea, it's a pretty crappy situation. I came from a Moto x Pure to the OP5 and then to the OP5t and it was a big disappointment when I was stuck without LTE on calls. I had the Moto x on Verizon though. I really don't get why they restrict BYOD phones at all considering that if people use MORE data, they are likely to bump up their plans to the next tier. I kinda don't get the rationale. Anyway, it is what it is. I love my OP5t and hope to keep this phone for a while, unlike many past phones. But I live in a city, so rarely have issues here.
Related
It's my understanding that these features (advanced calling, like WiFi calling and VoLTE) Doo not work on unbranded devices like Pixel and others. This was the case with my unbranded SM935F or Galaxy S7 Edge until we got some files, an appropriate CSC, and also had AT&T switch our account to an IMEI of an AT&T branded device that had working WiFi Calling (others have apparently just called AT&T and had them provision WiFi Calling)
Note: for me, I have a business account so I could just go into my business portal and put in an IMEI that I got from an S7 Edge model in an AT&T store
I am attaching the files that we needed to add to our system to get WiFi calling to work on AT&T. I think I remember all I had to do was to add them and make sure permissions were correct
Here is an IMEI that I saw on another post that may work ..... But I do know that the AT&T system needs to recognize your phone IMEI as an att branded device that has working WiFi calling. So if you aren't business customers it will require a call to customer support.
Possible working IMEI:
Mod edit: Removed
Any Pixel AT&T users that could try this and report back would be greatly appreciated!
Btw, I'm not completely sure which files are needed in the Pixel as compared to the S7 Edge .... I would have a backup available
Here's link
https://drive.google.com/file/d/0B4qgtyu0rDEbU3dGNnhLZ0FXTWM/view?usp=drivesdk
File too late to upload here
You don't need any of that for WiFi calling or VoLTE. That all works fine on custom roms
spaceman860 said:
You don't need any of that for WiFi calling or VoLTE. That all works fine on custom roms
Click to expand...
Click to collapse
I obviously could be wrong ...... But I'm 99% sure that what you are saying is not true for AT&T and maybe even other USA carriers!
I KNOW that I'm right for S7 phones and ROMs .... And the problem is so pervasive that they have even been able to get unbranded S8's to obtain WiFi Calling on AT&T or other USA carriers (even though WiFi calling works great on branded S8 phones)
AT&T users a different mechanism to provision WiFi calling than other carriers
jcrompton said:
I obviously could be wrong ...... But I'm 99% sure that what you are saying is not true for AT&T and maybe even other USA carriers!
I KNOW that I'm right for S7 phones and ROMs .... And the problem is so pervasive that they have even been able to get unbranded S8's to obtain WiFi Calling on AT&T or other USA carriers (even though WiFi calling works great on branded S8 phones)
AT&T users a different mechanism to provision WiFi calling than other carriers
Click to expand...
Click to collapse
You are correct that AT&T does not allow unbranded phones to use those features. It's all BS too. I have great LTE coverage but many times I will go to make a call and have crap service because they have canabalized a lot of the hsdpa towers for LTE. Then the switch back to LTE can take forever. And I don't care what they or anyone says AT&T's hspa+ is no where near as fast
None of this works, as AT&T blocks access to VoLTE on Pixel phones. Denies me the use of Numbersync for my tablet and android wear 2.0 watches. AT&T service techs keep promising to fix it and try to force it to work, but still blocked. It is simply a situation for Google to get the Pixel certified for the AT&T network, which is problematic, as AT&T uses a non-standard protocol for HD Voice that is unique to their network. So, as best I can tell, AT&T has to release the source code, for a price, I presume, to Google to add to the phones and then pay for the certification process with the FCC. Seems a stand-off as long as Google has an "exclusive" arrangement with Verizon. So for me, I'm pissed not to have numbersync for my devices, but unwilling to give up all the advantages of the Pixel phone.
That's why I switched to T-Mobile.
So there is no way to get VoLTE on the Pixel XL with AT&T then?
Sent from my Pixel XL using Tapatalk
chipstien said:
So there is no way to get VoLTE on the Pixel XL with AT&T then?
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
Not currently
If AT&T carries the upcoming Pixel 2, is it possible Numbersync would start working on Pixel 1 devices?
jkimrey said:
If AT&T carries the upcoming Pixel 2, is it possible Numbersync would start working on Pixel 1 devices?
Click to expand...
Click to collapse
I doubt it. They only support advanced features on devices sold by them so it's not as if older Pixels will suddenly be grandfathered in just because they start carrying newer ones.
This annoys me to no end... If I buy a phone from att, do they have to give me an unlock code when the phone is paid off? I really need WiFi calling for a trip I make multiple times a year
Sent from my Pixel XL using Tapatalk
murso74 said:
This annoys me to no end... If I buy a phone from att, do they have to give me an unlock code when the phone is paid off? I really need WiFi calling for a trip I make multiple times a year
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
I was able to get the code the same day or next for the att Note 8 that was bought from Samsung. The device is paid off.
muzzy996 said:
I doubt it. They only support advanced features on devices sold by them so it's not as if older Pixels will suddenly be grandfathered in just because they start carrying newer ones.
Click to expand...
Click to collapse
Yeah according to a rep I spoke with, the pixel 2 will support Numbersync even though att isn't selling them. There are, however, no plans to change the restriction on the original pixels.
I'm in the same boat but I'm genuinely curious - if I don't need wifi calling - is it really a big deal not having VoLTE? I'm taking in terms of better signal or faster LTE internet speed. Or does VoLTE is just having clearer phone calls? I guess what I'm asking is what other benefits are we losing (on a technical standpoint)
keplenk said:
I'm in the same boat but I'm genuinely curious - if I don't need wifi calling - is it really a big deal not having VoLTE? I'm taking in terms of better signal or faster LTE internet speed. Or does VoLTE is just having clearer phone calls? I guess what I'm asking is what other benefits are we losing (on a technical standpoint)
Click to expand...
Click to collapse
Late response but as far as AT&T goes besides VoLTE what I experienced on my Pixel XL was random issues with group text (MMS) reception from certain individuals from other carriers.
In particular it seemed as though if senders of MMS texts to a group chat that I was participating in sent a text from a carrier like T-Mobile and they were using Samsung devices with VoLTE and enhanced LTE stuff enabled on their end I'd not receive the text. I would instead receive texts from others in the conversation. I could freely text any of the same individuals in a separate standard SMS conversation just fine, and they could send me an MMS text like a photo, but as soon as we were in group MMS I'd lose the ability to receive their texts and no amount of APN changes or combinations of texting apps would fix it.
I can't tell you how many times over the course of the first 5 months of owning my Pixel XL with an AT&T SIM in it I missed out on half the conversation in group MMS. Doing nothing to my phone other than porting number to T-Mobile and putting in my new T-Mobile SIM all of my group MMS issues went away (replaced with ****ty signal LOL but that's a different story). I'm now on Verizon with my XL and am a happy camper, albeit poorer having wasted money jumping around.
ATT says they will not provision an unlocked Note 10+ for the HD Voice.
Is there any way to get around their policy?
Yes. I have the 975F/DS on ATT and I have voLte And HD voice working.
Two steps. Took me a while to figure it out
Contact ATT and ask them to enable it on your IMEI (that's the critical part). Eventually you get through to someone who logs it and puts you through to the right department, and it takes a few weeks, and eventually you get an SMS saying your issue is solved. (I dont kow why they make it so difficult, as an unlocked iPhone gets it)
But that's not enough.
You then have.to then put your SIM in an iPhone and enable wifi calling. For some reason, it provisions the system. If you dont have an iphone, go into an ATT store and ask to do it on one of their iPhones. But it can be any iPhone, locked or unlocked.
I now have voLTE and often I see HD come up when I'm on a call. You can test it to see if it is working. When you are on LTE - dial voicemail and if your data drops to H then you dont have it. If it stays on LTE then you do.
Occasionally I lose it and have to put the Sim in an iPhone again, and re enable wifi calling just to get it back.
Hope that helps.
My bigger gripe with this setup is that the 975F misses band 30 on ATT and I often have hardly any data on built up areas. It's on the U. It's also on the iPhone btw!
ekerbuddyeker said:
Yes. I have the 975F/DS on ATT and I have voLte And HD voice working.
Two steps. Took me a while to figure it out
Contact ATT and ask them to enable it on your IMEI (that's the critical part). Eventually you get through to someone who logs it and puts you through to the right department, and it takes a few weeks, and eventually you get an SMS saying your issue is solved. (I dont kow why they make it so difficult, as an unlocked iPhone gets it)
But that's not enough.
You then have.to then put your SIM in an iPhone and enable wifi calling. For some reason, it provisions the system. If you dont have an iphone, go into an ATT store and ask to do it on one of their iPhones. But it can be any iPhone, locked or unlocked.
I now have voLTE and often I see HD come up when I'm on a call. You can test it to see if it is working. When you are on LTE - dial voicemail and if your data drops to H then you dont have it. If it stays on LTE then you do.
Occasionally I lose it and have to put the Sim in an iPhone again, and re enable wifi calling just to get it back.
Hope that helps.
My bigger gripe with this setup is that the 975F misses band 30 on ATT and I often have hardly any data on built up areas. It's on the U. It's also on the iPhone btw!
Click to expand...
Click to collapse
Thanks. I have an SM-N975UI.
I've contacted ATT 2X on this, and went up to a Level 2 Tech the second time. Both times I've been told that they can't provision it on my unlocked Note 10+. That is really sad on such an expensive phone; and I've been with ATT for about 30 years.
Now, my wife does have a locked ATT iPhone. If I put my SIM in her phone, will it provision my SIM? I just want the HD Voice. No interest in WiFi calling.
You can but try!!! You may not want wifi calling, but it seems it's the provision of that which enables VOlte. I don't know why. Hence why the iPhone is the route as it has a setting to enable WIFII CALLING that takes you to an active E911 form.
Be persistent with ATT. Try their chat app. Don't give up! I don't think it's a technical support thing. Ask for account manager and tell them you want to leave ATT. They react much faster and more active responses.
It works for me.
Hey so I am having an issue where the Supplementary Services on my N975F/DS are not working with AT&T but seems to work fine with a T-Mobile SIM. Whenever I try to open Supplementary Services with my AT&T SIM inserted it gives me an error "Failed to read data. Something went wrong. Check your SIM card or network connection, then try again."
I have already tried the following:
Replaced my AT&T SIM card twice
Reset Network settings
Spoke with multiple AT&T representatives who allegedly changed some stuff on the "backend" to fix it but in reality it did nothing.
I am on Android 10 running Dr.Ketan rom Q07. Only have 1 SIM card inserted, the other slot has my MicroSD card.
So any ideas on what I could try to get this fixed?
Thanks!
This isn't the answer you want but change carriers. I have the same device and AT&T didn't play nicely with it. Slow data and no wifi calling. I switched to TMobile (and mint for a cheap second line) and it works perfectly.
sansnil said:
This isn't the answer you want but change carriers. I have the same device and AT&T didn't play nicely with it. Slow data and no wifi calling. I switched to TMobile (and mint for a cheap second line) and it works perfectly.
Click to expand...
Click to collapse
I've thought about it for a while now, just didn't want to pull the trigger since I have everything with AT&T (been with them since they were CIngular/Pac-Bell). How's the coverage and signal strength compared to AT&T? Any downsides/issues after switching?
eL_MeXiCaNo said:
I've thought about it for a while now, just didn't want to pull the trigger since I have everything with AT&T (been with them since they were CIngular/Pac-Bell). How's the coverage and signal strength compared to AT&T? Any downsides/issues after switching?
Click to expand...
Click to collapse
That's a good question. I was an AT&T customer for 10+ years before bailing and I had some concerns about T-Mobile's coverage and network but I was pleasantly surprised their coverage was right there with AT&T and the Verizon phone I use for work. Coverage probably varies for everyone based on where they live but I've been using T-Mobile for almost a year and no regrets. It's a nice perk getting Netflix for $2 a month and they support RCS for text and Wifi calling. Btw, I don't work for T-Mobile or even own stock, just sharing my experience with them.
sansnil said:
This isn't the answer you want but change carriers. I have the same device and AT&T didn't play nicely with it. Slow data and no wifi calling. I switched to TMobile (and mint for a cheap second line) and it works perfectly.
Click to expand...
Click to collapse
sansnil said:
That's a good question. I was an AT&T customer for 10+ years before bailing and I had some concerns about T-Mobile's coverage and network but I was pleasantly surprised their coverage was right there with AT&T and the Verizon phone I use for work. Coverage probably varies for everyone based on where they live but I've been using T-Mobile for almost a year and no regrets. It's a nice perk getting Netflix for $2 a month and they support RCS for text and Wifi calling. Btw, I don't work for T-Mobile or even own stock, just sharing my experience with them.
Click to expand...
Click to collapse
You don't own stock? Well too bad, I'm sure my extra $50 a month would of made you a billionaire :laugh: xD
But yeah after extensive troubleshooting with multiple AT&T reps, replacing my SIM card multiple times and even trying my sisters AT&T SIM with the same error it is official that AT&T does not like non-AT&T phones. I got a prepaid T-Mobile SIM and popped it in to try it our for a month and boom Supplementary services works like a charm with it. So looks like I have to live with it until I decide to pull the trigger and switch to T-Mobile.
For everyone else who stumbles into this thread via google, you will get nowhere really with AT&T reps, nothing they do will fix this as it is an issue with AT&T itself and not the phone. So if you want to use call forwarding you will need to reach out to AT&T directly and have them set it up as not even MMI codes work... or just switch to T-Mobile. Hopefully AT&T does some backend changes to fix this and get it working but not holding my breath.
eL_MeXiCaNo said:
You don't own stock? Well too bad, I'm sure my extra $50 a month would of made you a billionaire :laugh: xD
But yeah after extensive troubleshooting with multiple AT&T reps, replacing my SIM card multiple times and even trying my sisters AT&T SIM with the same error it is official that AT&T does not like non-AT&T phones. I got a prepaid T-Mobile SIM and popped it in to try it our for a month and boom Supplementary services works like a charm with it. So looks like I have to live with it until I decide to pull the trigger and switch to T-Mobile.
For everyone else who stumbles into this thread via google, you will get nowhere really with AT&T reps, nothing they do will fix this as it is an issue with AT&T itself and not the phone. So if you want to use call forwarding you will need to reach out to AT&T directly and have them set it up as not even MMI codes work... or just switch to T-Mobile. Hopefully AT&T does some backend changes to fix this and get it working but not holding my breath.
Click to expand...
Click to collapse
can you get ATT VoLTE working with N975F? If yes, how?
It's HD1907 T-MOBILE. What I need is HD1905. He sent me the wrong one.
I only realized a few hours ago I had no mobile data. I had got calls and texts to work this morning.
After spending 45 minutes on the phone with AT&T they concluded my phone is not recognized as LTE compatible. WTF? It's not even connecting to 3g.lb
I've been buying unlocked phones for years. My last phone was OP5T. I've never experienced anything like this.
I'll probably take it to the corporate store tomorrow but doubt it'll help. Has anyone had problems with AT&T and this phone?
I'm just putting it out there, hoping somebody has an idea...
AT&T worked for me, excellent data speeds, and great signal. But at times it would go from 4 bars to absolutely no signal or data, and lots of dropped calls. After that I went to Verizon, not as good of signal, slower data, but no dropped phone calls or mysterious total loss of signal in an area where it should have been 4 bars.
Droid_Nut said:
AT&T worked for me, excellent data speeds, and great signal. But at times it would go from 4 bars to absolutely no signal or data, and lots of dropped calls. After that I went to Verizon, not as good of signal, slower data, but no dropped phone calls or mysterious total loss of signal in an area where it should have been 4 bars.
Click to expand...
Click to collapse
I'll bet if you look in the settings your model is HD1905 or the global model, not sure the number.
Actually if you could take a look for me and post back here that'd be good. It most likely won't make a difference but I'm curious.
KLit75 said:
I'll bet if you look in the settings your model is HD1905 or the global model, not sure the number.
Actually if you could take a look for me and post back here that'd be good. It most likely won't make a difference but I'm curious.
Click to expand...
Click to collapse
Yes I have the HD1905, but you can totally forget about vowifi with any provider except for T-Mobile. I tried them all, I even had a tech from VZW work diligently to try and get vowifi working. I told him to try and add my IMEI to the approved list, and that did not work either. As far as AT&T, they did not give me the time of day, they just told me I needed and AT&T device, period.
Droid_Nut said:
Yes I have the HD1905, but you can totally forget about vowifi with any provider except for T-Mobile. I tried them all, I even had a tech from VZW work diligently to try and get vowifi working. I told him to try and add my IMEI to the approved list, and that did not work either. As far as AT&T, they did not give me the time of day, they just told me I needed and AT&T device, period.
Click to expand...
Click to collapse
You mean Verizon when you say VZW?
I'm just confused as to how he would be able to add it to the list of approved devices.
Anyway it's BS. If the carrier supports the phone, and the phone is capable of VOLT!/WIFI CALLING, it should work.
KLit75 said:
You mean Verizon when you say VZW?
I'm just confused as to how he would be able to add it to the list of approved devices.
Anyway it's BS. If the carrier supports the phone, and the phone is capable of VOLT!/WIFI CALLING, it should work.
Click to expand...
Click to collapse
Yes Verizon. I have heard hear many times on this site, that phones are blocked from wifi calling by the IMEI, I or they could be wrong.
Vowifi works on the unlocked Pixel, but are they going to butt heads with Google? Volte works fine, I got a network extender, and I can use google voice to make calls over wifi if I really need to.
If vowifi is a must, get an approved phone, that is all you can do.
Droid_Nut said:
AT&T worked for me, excellent data speeds, and great signal. But at times it would go from 4 bars to absolutely no signal or data, and lots of dropped calls. After that I went to Verizon, not as good of signal, slower data, but no dropped phone calls or mysterious total loss of signal in an area where it should have been 4 bars.
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I worked at AT&T until a few months ago. I can tell you confidently that their tech support is a bunch of dummies. Employees have their own tech support line to call and that one is just as bad. They would routinely tell customers they needed to go to a store to have something done. Then they'd get to the store to find out we literally cannot do that at the store. Stuff like that was super common. One of them even bet me $1,000 that iPhones DON'T reboot when they update, which we all know is all the way wrong.
I halfway think support tells people that stuff on purpose to try to get them to buy something from AT&T. God, I could rant about that place for hours lol
redemptionx11 said:
I worked at AT&T until a few months ago. I can tell you confidently that their tech support is a bunch of dummies. Employees have their own tech support line to call and that one is just as bad. They would routinely tell customers they needed to go to a store to have something done. Then they'd get to the store to find out we literally cannot do that at the store. Stuff like that was super common. One of them even bet me $1,000 that iPhones DON'T reboot when they update, which we all know is all the way wrong.
I halfway think support tells people that stuff on purpose to try to get them to buy something from AT&T. God, I could rant about that place for hours lol
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Click to collapse
Maybe you can answer this for me. Just because a T-MOBILE locked phone is able to make calls and texts on AT&T, does that automatically mean it should be able to connect to mobile data?
I was able to get it to make calls after a refresh signal was sent out, but it could not connect to mobile data . My sim is fine. I even popped it my son's Pixel 3a and LTE started immediately.
The seller is saying the fact that it was able to make calls means it is able to connect to mobile data. And I should take it to AT&T before returning it. I don't think he's scamming. He says he has the same phone on AT&T. And he's sold Hundreds of them. That kinda checks out based on reviews and some of those people do report it works with AT&T.
These phones are hd1907 T-Mobile but supposedly OnePlus unlocks them before sending them out to some sellers. I sort of believe the guy but is it true? If it were locked to T-Mobile could I get it to make phone calls?
Obviously I'm not talking about a hack. Because I thought locked was locked. Is it possible for a locked T-Mobile phone to make calls on the AT&T network?
Also I got AT&T to make it work but once I removed the sim/reinsert it, the thing displays weird behavior. Wifi goes in and out. It forgets the apn settings that were set prior.
redemptionx11 said:
I worked at AT&T until a few months ago. I can tell you confidently that their tech support is a bunch of dummies. Employees have their own tech support line to call and that one is just as bad. They would routinely tell customers they needed to go to a store to have something done. Then they'd get to the store to find out we literally cannot do that at the store. Stuff like that was super common. One of them even bet me $1,000 that iPhones DON'T reboot when they update, which we all know is all the way wrong.
I halfway think support tells people that stuff on purpose to try to get them to buy something from AT&T. God, I could rant about that place for hours lol
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Click to collapse
I agree, ATT was the most horrible experience I ever had. Tracfone may have even had a better customer support.
Verizon CDMA service may be antiquated, but their customer service and tech support is 2nd to none.
KLit75 said:
Maybe you can answer this for me. Just because a T-MOBILE locked phone is able to make calls and texts on AT&T, does that automatically mean it should be able to connect to mobile data?
I was able to get it to make calls after a refresh signal was sent out, but it could not connect to mobile data . My sim is fine. I even popped it my son's Pixel 3a and LTE started immediately.
The seller is saying the fact that it was able to make calls means it is able to connect to mobile data. And I should take it to AT&T before returning it. I don't think he's scamming. He says he has the same phone on AT&T. And he's sold Hundreds of them. That kinda checks out based on reviews and some of those people do report it works with AT&T.
These phones are hd1907 T-Mobile but supposedly OnePlus unlocks them before sending them out to some sellers. I sort of believe the guy but is it true? If it were locked to T-Mobile could I get it to make phone calls?
Obviously I'm not talking about a hack. Because I thought locked was locked. Is it possible for a locked T-Mobile phone to make calls on the AT&T network?
Also I got AT&T to make it work but once I removed the sim/reinsert it, the thing displays weird behavior. Wifi goes in and out. It forgets the apn settings that were set prior.
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Click to collapse
It should have no trouble using data BUT you'll have to change the phone's APN settings to match your carrier before you can. You can google it and find them. It's not hard at all to change. Somewhere under the "network" settings.
Someone correct me if I'm wrong, but as I've understood it the phone will keep trying to access the previous carrier's data network, which is why you didn't have data. But as said above the APN settings should fix that.
redemptionx11 said:
It should have no trouble using data BUT you'll have to change the phone's APN settings to match your carrier before you can. You can google it and find them. It's not hard at all to change. Somewhere under the "network" settings.
Someone correct me if I'm wrong, but as I've understood it the phone will keep trying to access the previous carrier's data network, which is why you didn't have data. But as said above the APN settings should fix that.
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If I told you the whole story, which started on Friday morning and in the end involved 7 AT&T employees, 6 on the phone and 1 in the store, it'd probably be removed because it's spam. Too long of a story.
But in the end it didn't get to connect to mobile data..at least not consistently. I took it to the store. The guy removed the Sim reset it, turned it off and boom! - LTE, calls and texts. His theory was it takes a little while for it to unlock and get set so when I tried it the other night it wasn't working.
I was happy because it literally took 5 minutes. I ran some errands and was out for like another 2 hours. Everything was working. Some point between the store and my driveway, the signal was gone. I never got it back. Of course I tried reset, remove Sim, reboot, change apn settings.
I called AT&T... the first woman didn't even know what CDMA and GSM was. I politely got her to transfer me to the guy who 'knows his stuff'. He got it to make calls again, but in the end concluded this device can't work on this network. I didn't wanna argue anymore. He had a BS answer for everything including 'If it doesn't work, why DID it work just a half hour ago?'
He said I could try getting a new sim. They have no idea. My son's sim won't work on this phone but pop it in my old phone and it works. And my sim works in his phone. It's not the sim. I know it.
KLit75 said:
It's HD1907 T-MOBILE. What I need is HD1905. He sent me the wrong one.
I only realized a few hours ago I had no mobile data. I had got calls and texts to work this morning.
After spending 45 minutes on the phone with AT&T they concluded my phone is not recognized as LTE compatible. WTF? It's not even connecting to 3g.lb
I've been buying unlocked phones for years. My last phone was OP5T. I've never experienced anything like this.
I'll probably take it to the corporate store tomorrow but doubt it'll help. Has anyone had problems with AT&T and this phone?
I'm just putting it out there, hoping somebody has an idea...
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That's strange as they both litterly have the same bands besides 71 that 1907 has
This is att bands and oneplus bands
If u haven't tryed I would recommend using the failed to go to your settings and toggle around there all bit make sure it's set for north america
rob420p said:
That's strange as they both litterly have the same bands besides 71 that 1907 has
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I took it back to AT&T yesterday. There was someone in front of me so I sat down, removed the sim from my working phone, popped it in the op7t... instant lte, calls & texts. The same thing happened the day before I went to at&t. It worked perfectly well there in the store and even 2 towns away but not m my neighborhood which DOES connect to LTE, has for years on every phone we've had.
The tech (if you can really call him that) updated the sim. That got it done. I've had a working phone for 24 hours. BUT no LTE. It only connects to H+.
I haven't had time to call or go back to the store, but I'm hoping it's an easy fix. This has been the weirdest week I've ever had dealing with a phone. I've learned that AT&T doesn't know what they're doing. I still can't believe I needed to explain what GSM and CDMA was to one of the people on the call.
I'm gonna try a few things tonight after work.
KLit75 said:
I took it back to AT&T yesterday. There was someone in front of me so I sat down, removed the sim from my working phone, popped it in the op7t... instant lte, calls & texts. The same thing happened the day before I went to at&t. It worked perfectly well there in the store and even 2 towns away but not m my neighborhood which DOES connect to LTE, has for years on every phone we've had.
The tech (if you can really call him that) updated the sim. That got it done. I've had a working phone for 24 hours. BUT no LTE. It only connects to H+.
I haven't had time to call or go back to the store, but I'm hoping it's an easy fix. This has been the weirdest week I've ever had dealing with a phone. I've learned that AT&T doesn't know what they're doing. I still can't believe I needed to explain what GSM and CDMA was to one of the people on the call.
I'm gonna try a few things tonight after work.
Click to expand...
Click to collapse
That is strange and pethetic the att peaple.dont know what they are doing.if I have time later I'll try to research she if anything comes out
rob420p said:
This is att bands and oneplus bands
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Thanks for sharing, but I've never really needed to mess around with the settings as far as mobile data goes. It either works out of the box, or at most I'll need to put the apn in manually on some custom roms, but even that's rare.
How does the info you provided apply to my problem. I know the phone can connect to lte. It was connecting briefly on Monday afternoon and while I was at At&T yesterday, it connected before they updated the sim.
Is there something I can do with this? It's a sincere question. I'm not sure if I can apply it somehow. Thanks
KLit75 said:
Thanks for sharing, but I've never really needed to mess around with the settings as far as mobile data goes. It either works out of the box, or at most I'll need to put the apn in manually on some custom roms, but even that's rare.
How does the info you provided apply to my problem. I know the phone can connect to lte. It was connecting briefly on Monday afternoon and while I was at At&T yesterday, it connected before they updated the sim.
Is there something I can do with this? It's a sincere question. I'm not sure if I can apply it somehow. Thanks
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Click to collapse
I think his point was to show that the OP7T does in fact work on all AT&T bands. Normally you don't need to do anything with this if the SIM is provisioned correctly.
What are the chances that you are on the edge of the local AT&T LTE signal so it drops to H+ because that's a stronger connection? At the AT&T store the LTE signal is stronger so the phone is favoring that one. Some phones are more sensitive to signals than others (or more aggressive at switching to a stronger band).
Try using a program like "LTE Discovery" and see what bands you actually are connecting to. It can also let you know what is going on in your area with tower location.
Lost Dog said:
I think his point was to show that the OP7T does in fact work on all AT&T bands. Normally you don't need to do anything with this if the SIM is provisioned correctly.
What are the chances that you are on the edge of the local AT&T LTE signal so it drops to H+ because that's a stronger connection? At the AT&T store the LTE signal is stronger so the phone is favoring that one. Some phones are more sensitive to signals than others (or more aggressive at switching to a stronger band).
Try using a program like "LTE Discovery" and see what bands you actually are connecting to. It can also let you know what is going on in your area with tower location.
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Click to collapse
I'll try that. Thanks.
That's what I said but the guy at the store said it's really not a stronger signal at the store. Plus I know I can get LTE at my house and in the store because all our other phones connect, even this one, briefly at the at&t store.
The seller have me a code to input into the dialer but I'm waiting for tomorrow to put it in. It's my day off. If something goes wrong it won't be a huge deal. I will look into what you sent at some point though.
Droid_Nut said:
Yes I have the HD1905, but you can totally forget about vowifi with any provider except for T-Mobile. I tried them all, I even had a tech from VZW work diligently to try and get vowifi working. I told him to try and add my IMEI to the approved list, and that did not work either. As far as AT&T, they did not give me the time of day, they just told me I needed and AT&T device, period.
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Your posts are bouncing between VoLTE & VoWiFi.
LTE bands and VoLTE work fine on Verizon's network.
Verizon allows VoWiFi on the OP 8's that they sell. They will not activate VoWiFi on the OP 7 series, the claim is that the phone did not go through their security testing. IIRC VZW doesn't allow VoWiFi on any outside phone.
I made a call and got a message that my phone would no longer work on their network since they are upgrading things. This phone isn't that old. I wonder if their system doesn't recognize it. The lady said their system was showing it was a 2g phone so I told her it handles 4g. She said on Cricket it's only able to use 3g. Does anyone know if this is true. I don't trust some operator in another country reading off a script. It sounded like they want everyone to buy phones from their website. I can't imagine a relatively new phone not having the right band. Maybe there is a setting I need to tweak or flash onto my phone if I'm only using 3g on Cricket. I'm sure I've seen my antenna say LTE. Or maybe Cricket is screening out non Cricket phones.
Check it's specs.
If it supports the needed 4G bands it may need to be reconfigured. I haven't a clue how to do that.
Maybe Access point names but it may go deeper than that.
I'm going to google and see exactly what specs Cricket will require. I think you're right and maybe something to reconfigure. I can't imagine Cricket shutting off tons of new ish phones just because they aren't bought from Cricket. Ran a speed test now and got 2.77mbps download and 8.49mbps upload. I am showing LTE now which means I'm not on 3g as she was saying now. I bet it's a sales gimmick to scare less savy folks. What mean loose phone signal in Feb hehehe.
Edit: I was on wifi when I got the message so maybe when I phone is on wifi and not using their LTE network it doesn't detect anything which is why they told me I have a 2g phone. When I shut off wifi LTE popped right up so it's probably a glitch in their way of informing us.
Edit2: Spoke to a tech at Cricket and he said my phone currently isn't compatible with them aaahahahhaha dumb. I told him I'm currently using it on LTE just fine no issues. He didn't have anything to say when I asked him since I'm not using 3g then it shouldn't affect me. He just said he wants me to have great service so buy another phone from Cricket. BS
Only HD1905 works
bhaliyo said:
Only HD1905 works
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I have HD1907 and it's currently working on LTE. Are you referring to not working in the future or currently working?
jeffrimerman said:
I have HD1907 and it's currently working on LTE. Are you referring to not working in the future or currently working?
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Click to collapse
Not working in the future. Here is the list of devices can work after Feb 2022.
bhaliyo said:
Not working in the future. Here is the list of devices can work after Feb 2022.
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That link keeps rerouting to an ATT samsung S21 advertisment. I'll try to google the list
jeffrimerman said:
That link keeps rerouting to an ATT samsung S21 advertisment. I'll try to google the list
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See the attachment above
Yes I
bhaliyo said:
See the attachment above
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Yes I was able to download that list when I googled. Judging by what it said these are phones that are tested and will work, not so much that other phones won't work. My phone was originally branded for Tmobile so I'm sure they wouldn't have tested it but it would have only had a different OS with Tmobile bloatware which I took off. The cricket people said their LTE isn't changing so I shouldn't have an issue but it will be interesting to find out. They must have just been looking at this list which is why they said my phone currently isn't compatible.
Funny this was asked but no answer given from ATT. I'll keep googling
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I read a discussion here from 2019 someone else asked and the different variants are by region as they usually are for the different LTE frequencies. 1905 is North American, 1907 is Tmobile in North America so I would imagine my LTE frequency is still going to be fine. Those that bought Chinese phones etc probably not.
This is weird. The current ad for it on Amazon says it's currently not compatible with ATT and Cricket. I wonder if me flashing another OS for North America or USA I forget is why it works fine? Maybe I'm screwed hehe
*** NOTE: Due to changes with AT&T and Cricket, this phone currently cannot be used on AT&T/Cricket. Compatible with T-Mobile and all GSM Networks along with their compatible MVNO networks such as Red Pocket GSM, Ultra Mobile, Mint Mobile, Ting GSM, Google FI and many others. This phone is NOT compatible with Verizon, Cricket or AT&T. Please verify with your network to ensure complete compatibility.
Spoke to a tech at Cricket and he said my phone currently isn't compatible with them
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I work at a prepaid carrier store (not Cricket) and am having to tell customers the same thing. It's not just about if your phone has the radios necessary, they have to have the IMEI approved in their system and if it's not then you can possibly escalate to someone who can help get it approved but you probably won't get very far. I can't activate my own OnePlus device with my company either, even though it's currently running on our parent network. I have spoken with internal support folks about it multiple times and have gotten nowhere so I gave up.
jeffrimerman said:
I can't imagine Cricket shutting off tons of new ish phones just because they aren't bought from Cricket.
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Click to collapse
Believe it. It sucks and it sounds insane but it's really happening. For me? I have to tell everyone with a Samsung Galaxy S5-S10 that they have to buy a new phone to be compatible with our new network changes. And I can tell you here that it's (probably) not the sales rep lying to you to make a commission sale, our tools are indeed forcing us to do that.
jtaylor991 said:
I work at a prepaid carrier store (not Cricket) and am having to tell customers the same thing. It's not just about if your phone has the radios necessary, they have to have the IMEI approved in their system and if it's not then you can possibly escalate to someone who can help get it approved but you probably won't get very far. I can't activate my own OnePlus device with my company either, even though it's currently running on our parent network. I have spoken with internal support folks about it multiple times and have gotten nowhere so I gave up.
Believe it. It sucks and it sounds insane but it's really happening. For me? I have to tell everyone with a Samsung Galaxy S5-S10 that they have to buy a new phone to be compatible with our new network changes. And I can tell you here that it's (probably) not the sales rep lying to you to make a commission sale, our tools are indeed forcing us to do that.
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Click to collapse
I'm just wondering why they are saying my phone currently isn't compatible when it obviously is. It works great. Even streams HD in an instant on Crickets network. Corporations aren't super efficient at checking all things under the sun. They are just checking phones they approve. They told me the same thing that my imei currently doesn't work but it does. Unless they are trying to be like Verizon and only allow specific phones in the future I'm still thinking once they shut off 3g then when someone wants to switch from Tmobile to Cricket with their unlocked working fine non 3g phone they still can or are they saying no they are going to be like Verizon and it has to be a Cricket branded phone. I don't think it's the later. I think they are just saying what will work, but not saying what won't work. Let's find out =( hehe
Read a discussion from 8 months ago. Seems like most are fine, one guy with a 1905 had issues on ATT. One guy did what I did so maybe that's why mine is fine for now. I haven't had issues like dropped calls etc but maybe the real issue I will have if Cricket adds wifi calling and VoLTE is if they use a specific frequency and the 1907 is missing it then I won't be able to use those. If Cricket only uses VoLTE then yes I am screwed in February =/
https://www.reddit.com/r/oneplus/comments/kf0hfo
"I am currently using a 7t that was advertised as factory unlocked on ebay, when it showed up and I turned it on the big bright pink Tmobile boot logo came by. I did some research and found the convert to international/global thread on xda, I got rid of the crap hydrogen OS that came with the "unlocked" Tmobile phone. Using ADB I was able to flash the international firmware Oxygen OS and haven't had any problems with at&t now."
If it's an IMEI issue, flashing with the hd1905 fw probably won't help matters. I have a hd1905 on cricket since 2019, everything but wifi calling works. The same cricket sim in a samdung s9+ yields working wifi calling.
So while the hd1905 and 1907 are essentially the same hardware devices, the serial #/imei may determine what happens come 2022.
gpz1100 said:
If it's an IMEI issue, flashing with the hd1905 fw probably won't help matters. I have a hd1905 on cricket since 2019, everything but wifi calling works. The same cricket sim in a samdung s9+ yields working wifi calling.
So while the hd1905 and 1907 are essentially the same hardware devices, the serial #/imei may determine what happens come 2022.
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Click to collapse
Yup, I'm wondering if the hardware or the IMEI will determine things. I didn't even know Cricket had wifi calling. Did Cricket even let you download the wifi calling app but it didn't work or did they not allow you to download it?
Edit: I looked it up. Looks like wifi calling will work on phones that have it built in to their OS settings. I probably won't use it if I end up buying another OnePlus phone. I wonder if there are any phones where wifi calling is working on Cricket that isn't on the list but is in the OS settings.
Wifi calling app? The s9+ was hybrid flashed. Everything but the main OS came from the U firmware (carrier), while the rom came from U1 fw. Result was working carrier features (volte/wifi calling) without the bloat.
gpz1100 said:
Wifi calling app? The s9+ was hybrid flashed. Everything but the main OS came from the U firmware (carrier), while the rom came from U1 fw. Result was working carrier features (volte/wifi calling) without the bloat.
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The s9+ is probably the same as the s9 as far as the wifi calling since "+" isn't mentioned on their list.
Huh? It's right under the s9.