WiFi Calling and VoLTE and AT&T - Google Pixel XL Questions & Answers

It's my understanding that these features (advanced calling, like WiFi calling and VoLTE) Doo not work on unbranded devices like Pixel and others. This was the case with my unbranded SM935F or Galaxy S7 Edge until we got some files, an appropriate CSC, and also had AT&T switch our account to an IMEI of an AT&T branded device that had working WiFi Calling (others have apparently just called AT&T and had them provision WiFi Calling)
Note: for me, I have a business account so I could just go into my business portal and put in an IMEI that I got from an S7 Edge model in an AT&T store
I am attaching the files that we needed to add to our system to get WiFi calling to work on AT&T. I think I remember all I had to do was to add them and make sure permissions were correct
Here is an IMEI that I saw on another post that may work ..... But I do know that the AT&T system needs to recognize your phone IMEI as an att branded device that has working WiFi calling. So if you aren't business customers it will require a call to customer support.
Possible working IMEI:
Mod edit: Removed
Any Pixel AT&T users that could try this and report back would be greatly appreciated!
Btw, I'm not completely sure which files are needed in the Pixel as compared to the S7 Edge .... I would have a backup available
Here's link
https://drive.google.com/file/d/0B4qgtyu0rDEbU3dGNnhLZ0FXTWM/view?usp=drivesdk
File too late to upload here

You don't need any of that for WiFi calling or VoLTE. That all works fine on custom roms

spaceman860 said:
You don't need any of that for WiFi calling or VoLTE. That all works fine on custom roms
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I obviously could be wrong ...... But I'm 99% sure that what you are saying is not true for AT&T and maybe even other USA carriers!
I KNOW that I'm right for S7 phones and ROMs .... And the problem is so pervasive that they have even been able to get unbranded S8's to obtain WiFi Calling on AT&T or other USA carriers (even though WiFi calling works great on branded S8 phones)
AT&T users a different mechanism to provision WiFi calling than other carriers

jcrompton said:
I obviously could be wrong ...... But I'm 99% sure that what you are saying is not true for AT&T and maybe even other USA carriers!
I KNOW that I'm right for S7 phones and ROMs .... And the problem is so pervasive that they have even been able to get unbranded S8's to obtain WiFi Calling on AT&T or other USA carriers (even though WiFi calling works great on branded S8 phones)
AT&T users a different mechanism to provision WiFi calling than other carriers
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Click to collapse
You are correct that AT&T does not allow unbranded phones to use those features. It's all BS too. I have great LTE coverage but many times I will go to make a call and have crap service because they have canabalized a lot of the hsdpa towers for LTE. Then the switch back to LTE can take forever. And I don't care what they or anyone says AT&T's hspa+ is no where near as fast

None of this works, as AT&T blocks access to VoLTE on Pixel phones. Denies me the use of Numbersync for my tablet and android wear 2.0 watches. AT&T service techs keep promising to fix it and try to force it to work, but still blocked. It is simply a situation for Google to get the Pixel certified for the AT&T network, which is problematic, as AT&T uses a non-standard protocol for HD Voice that is unique to their network. So, as best I can tell, AT&T has to release the source code, for a price, I presume, to Google to add to the phones and then pay for the certification process with the FCC. Seems a stand-off as long as Google has an "exclusive" arrangement with Verizon. So for me, I'm pissed not to have numbersync for my devices, but unwilling to give up all the advantages of the Pixel phone.

That's why I switched to T-Mobile.

So there is no way to get VoLTE on the Pixel XL with AT&T then?
Sent from my Pixel XL using Tapatalk

chipstien said:
So there is no way to get VoLTE on the Pixel XL with AT&T then?
Sent from my Pixel XL using Tapatalk
Click to expand...
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Not currently

If AT&T carries the upcoming Pixel 2, is it possible Numbersync would start working on Pixel 1 devices?

jkimrey said:
If AT&T carries the upcoming Pixel 2, is it possible Numbersync would start working on Pixel 1 devices?
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I doubt it. They only support advanced features on devices sold by them so it's not as if older Pixels will suddenly be grandfathered in just because they start carrying newer ones.

This annoys me to no end... If I buy a phone from att, do they have to give me an unlock code when the phone is paid off? I really need WiFi calling for a trip I make multiple times a year
Sent from my Pixel XL using Tapatalk

murso74 said:
This annoys me to no end... If I buy a phone from att, do they have to give me an unlock code when the phone is paid off? I really need WiFi calling for a trip I make multiple times a year
Sent from my Pixel XL using Tapatalk
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I was able to get the code the same day or next for the att Note 8 that was bought from Samsung. The device is paid off.

muzzy996 said:
I doubt it. They only support advanced features on devices sold by them so it's not as if older Pixels will suddenly be grandfathered in just because they start carrying newer ones.
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Yeah according to a rep I spoke with, the pixel 2 will support Numbersync even though att isn't selling them. There are, however, no plans to change the restriction on the original pixels.

I'm in the same boat but I'm genuinely curious - if I don't need wifi calling - is it really a big deal not having VoLTE? I'm taking in terms of better signal or faster LTE internet speed. Or does VoLTE is just having clearer phone calls? I guess what I'm asking is what other benefits are we losing (on a technical standpoint)

keplenk said:
I'm in the same boat but I'm genuinely curious - if I don't need wifi calling - is it really a big deal not having VoLTE? I'm taking in terms of better signal or faster LTE internet speed. Or does VoLTE is just having clearer phone calls? I guess what I'm asking is what other benefits are we losing (on a technical standpoint)
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Late response but as far as AT&T goes besides VoLTE what I experienced on my Pixel XL was random issues with group text (MMS) reception from certain individuals from other carriers.
In particular it seemed as though if senders of MMS texts to a group chat that I was participating in sent a text from a carrier like T-Mobile and they were using Samsung devices with VoLTE and enhanced LTE stuff enabled on their end I'd not receive the text. I would instead receive texts from others in the conversation. I could freely text any of the same individuals in a separate standard SMS conversation just fine, and they could send me an MMS text like a photo, but as soon as we were in group MMS I'd lose the ability to receive their texts and no amount of APN changes or combinations of texting apps would fix it.
I can't tell you how many times over the course of the first 5 months of owning my Pixel XL with an AT&T SIM in it I missed out on half the conversation in group MMS. Doing nothing to my phone other than porting number to T-Mobile and putting in my new T-Mobile SIM all of my group MMS issues went away (replaced with ****ty signal LOL but that's a different story). I'm now on Verizon with my XL and am a happy camper, albeit poorer having wasted money jumping around.

Related

AT&T's VoLTE/WiFi Calling or T-Mobile's EVS on Pixel XL?

For those who are on AT&T and got their Pixel XL, are you seeing VoLTE and can you enable WiFi Calling?
For those who use T-Mobile, we know it supports VoLTE and WiFi Calling on Nexus, so Pixel will likely follow. The important question is whether it supports EVS (Enhanced Voice Service). I don't know how you would verify. An "HD" symbol during a call would be a good start.
snovvman said:
For those who are on AT&T and got their Pixel XL, are you seeing VoLTE and can you enable WiFi Calling?
For those who use T-Mobile, we know it supports VoLTE and WiFi Calling on Nexus, so Pixel will likely follow. The important question is whether it supports EVS (Enhanced Voice Service). I don't know how you would verify. An "HD" symbol during a call would be a good start.
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I believe Tmobile and Verizon confirmed the google versions will be fully supported with HD, WiFi and VoLTE.
AT&T, that i know of, has never supported their advanced services on any phone that is not their brand. I know a lot of people with the P6 couldnt get wifi, VoLTe or HD voice. Verizon or Tmobile would be the two choices if you want to use the advanced features.
iceman4357 said:
I believe Tmobile and Verizon confirmed the google versions will be fully supported with HD, WiFi and VoLTE.
AT&T, that i know of, has never supported their advanced services on any phone that is not their brand. I know a lot of people with the P6 couldnt get wifi, VoLTe or HD voice. Verizon or Tmobile would be the two choices if you want to use the advanced features.
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I agree with the state of support for T-Mo and VZ.
AT&T in fact supports non-branded iPhone 6, iPhone 7/+, HTC A9 and A10. The irony is that the ATT-branded Nexus 6 do not get VoLTE because, so I've read, Google would not bake in AT&T's proprietary VoLTE implementation. It is true that the 6P/5X do not get ATT VoLTE, but I am curious to know if things changed with the Pixel. If HTC can do it, then it is a business decision for Google/ATT.
For T-Mo, I would like to find a way to see if EVS is in use during the call. The chipset in use certainly can support it.
snovvman said:
I agree with the state of support for T-Mo and VZ.
AT&T in fact supports non-branded iPhone 6, iPhone 7/+, HTC A9 and A10. The irony is that the ATT-branded Nexus 6 do not get VoLTE because, so I've read, Google would not bake in AT&T's proprietary VoLTE implementation. It is true that the 6P/5X do not get ATT VoLTE, but I am curious to know if things changed with the Pixel. If HTC can do it, then it is a business decision for Google/ATT.
For T-Mo, I would like to find a way to see if EVS is in use during the call. The chipset in use certainly can support it.
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My unlocked 5x has volte
woodydog said:
My unlocked 5x has volte
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So does 6P, N6, and many others, but AT&T allows none to operate VoLTE/WiFi Calling on its network.
Pixel VoLTE
Does anyone know if the Project Fi supports it?
snovvman said:
So does 6P, N6, and many others, but AT&T allows none to operate VoLTE/WiFi Calling on its network.
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Mine stays on LTE on call. The icon might be lying to me.
woodydog said:
Mine stays on LTE on call. The icon might be lying to me.
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Click to collapse
If your call was truly using VoLTE, you'd know for sure. My wife has an iPhone 6 plus, and when I got my Note 7, the call clarity is AMAZING on VoLTE. It sounds more like you are Skyping someone on a high-quality connection. Now that I'm looking for something to replace the Note 7, I really like the Pixel XL, but losing VoLTE on AT&T is a BIG drawback for me.
If AT&T does get around to allowing VoLTE on the Pixel, I'll order one today!
The verizon version is working out of the box on T-mo with Volte. No APN editing needed for those who maybe wondering.
woodydog said:
Mine stays on LTE on call. The icon might be lying to me.
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If your 5X on AT&T stays on LTE during every call, run a speed test to verify. Note: Tmo DOES support VoLTE on non-branded phones, including the 5X.
jasonblair said:
If your call was truly using VoLTE, you'd know for sure. My wife has an iPhone 6 plus, and when I got my Note 7, the call clarity is AMAZING on VoLTE. It sounds more like you are Skyping someone on a high-quality connection. Now that I'm looking for something to replace the Note 7, I really like the Pixel XL, but losing VoLTE on AT&T is a BIG drawback for me.
If AT&T does get around to allowing VoLTE on the Pixel, I'll order one today!
Click to expand...
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VoLTE does not necessitate the wide band conversation you experienced. What you experienced was HD Voice, which is only implemented over VoLTE. Because the N7 and iP6 both support HD Voice, the conversation in HD Voice. Both parties have to support HD Voice and be on ATT (same for VZ). If you call someone outside of ATT, you will still get VoLTE, but not HD Voice.
pclewis said:
Does anyone know if the Project Fi supports it?
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Click to collapse
No. Google Fi & Volte. Lots of answers out there.
snovvman said:
What you experienced was HD Voice, which is only implemented over VoLTE. Because the N7 and iP6 both support HD Voice, the conversation in HD Voice. Both parties have to support HD Voice and be on ATT (same for VZ). If you call someone outside of ATT, you will still get VoLTE, but not HD Voice.
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Not entirely true. My buddy has VZ, and we had an HD Voice call between my Note 7 in Indy and his S7 Edge in Houston. Apparently AT&T and Verizon are now offering inter-carrier HD voice "in limited markets."
Once you experience it, you won't want to go back.
jasonblair said:
Not entirely true. My buddy has VZ, and we had an HD Voice call between my Note 7 in Indy and his S7 Edge in Houston. Apparently AT&T and Verizon are now offering inter-carrier HD voice "in limited markets."
Once you experience it, you won't want to go back.
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You're right, ATT/VZ are working on HDV interoperation. I haven't seen it here in L.A., but it would be nice when it works across carriers. It is matter of time... The same goes for ATT and VoLTE on non-branded phones, we just don't know how long they will hold out.
Just tested: No VoLTE on AT&T. Draw your own conclusions about AT&T.
As expected, Pixel XL on T-Mobile has VoLTE and WiFi Calling. I made a call to another T-Mo phone (Samsung) and it showed HD on both ends. I know the Samsung phone is using EVS, but wish I can tell if the Pixel XL is using EVS or AMR:WB.
ATT Support Wifi Calling and Volte for Google Pixel.
I would suggest for everyone who has att and the google pixel just call technical support and open a case.
After my call they said that they fully support wifi calling and volte on the google pixel.
They are currently working to correct this. Maybe if everyone starts calling it will add someone urgency .
icecold1989 said:
I would suggest for everyone who has att and the google pixel just call technical support and open a case.
After my call they said that they fully support wifi calling and volte on the google pixel.
They are currently working to correct this. Maybe if everyone starts calling it will add someone urgency .
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I had to call them anyway for something. Will do this while I'm on the phone with them. Thanks!
I just called today and one lady told me that they do support the Pixel so she transferred me to another support specialist and then that lady told me that the Pixel is not supported. These people need to get their **** together.
Sent from my Pixel XL using Tapatalk
Tmo Volte and HD voice calling work right out of the box. I would however recommend configuring your APN to the recommended one from Tmo. Internet access is the same but it seems MMS configuration is handled a little differently. I was having allot of issues with MMS not sending or taking forever. It's almost instant now
+1 to no HD Voice on ATT. As soon as I put my ATT sim into my old 6p I lost HD voice (Had a note 4 before it, That DID have HD voice). At the time I also did not have VoLTE (Phone would fall off LTE when on a call). At the time, They claimed no non-ATT phone would support VoLTE and HD calling. I've verified since then and have found the same to be turn currently. Including with my Pixel XL.
snovvman said:
You're right, ATT/VZ are working on HDV interoperation. I haven't seen it here in L.A., but it would be nice when it works across carriers. It is matter of time... The same goes for ATT and VoLTE on non-branded phones, we just don't know how long they will hold out.
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Yes, At least here in Central Florida. I've got a VZW Pixel XL. My mother has an iPhone 6 on ATT. Every call she makes to me is AMR:WD (HD). However any call I make to her is standard AMR. I've spoken to about a dozen VZW engineer's who all claim it's coming. And for now, They're only allowing AMR:WB setup on inbound calls, But not allowing it on outbound call setup.
Although Pixel gets VoLTE on T-Mobile, disappointingly, there is no EVS/HDV.

Mi Mix 2 on T-Mobile

Is Mi Mix 2 works on US T-Mobile for VOLTE and WiFi Calling?
Thanks in advance.
It should
stu5797 said:
It should
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I just want to make sure since it comes from overseas and not sold officially in states.
Yes, existing services will work, however the SIM card for the account with the services has to be activated on a network approved/issued phone. If not, you will need to call support. If you've used volte before bringing the phone onto the network, it will work from their end though you may have to change the settings on the device. If you are trying to activate a new service with the phone, you will need to call T-Mobile.
t-mizzle said:
Yes, existing services will work, however the SIM card for the account with the services has to be activated on a network approved/issued phone. If not, you will need to call support. If you've used volte before bringing the phone onto the network, it will work from their end though you may have to change the settings on the device. If you are trying to activate a new service with the phone, you will need to call T-Mobile.
Click to expand...
Click to collapse
Thanks. How about wifi calling?
Same as volte or other features. If a network service/feature has been active/used on the network before the new phone was brought to the network, it's all good from the carrier end.
t-mizzle said:
Same as volte or other features. If a network service/feature has been active/used on the network before the new phone was brought to the network, it's all good from the carrier end.
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I don't think thats a correct statement. I have VOLTE and wifi calling on my current phone. But when I got Xperia XZ premium mone of those features worked.
daviddem said:
I don't think thats a correct statement. I have VOLTE and wifi calling on my current phone. But when I got Xperia XZ premium mone of those features worked.
Click to expand...
Click to collapse
You misunderstood. If you put a SIM into a network issued or supported phone, typically the services that are already active will work right away. However if you bring a phone to the network that is not sold by the carrier, chances are you will have to call them to get the services working.
Some carriers are setup in a way that inserting a new sim into a phone unknown to the network won't work, some or all services may be disabled but if you put the new sim into a recognized device first, the sim and it's services will be active and you can just transfer it to the unrecognized phone. Of course, that may not be enough, modifying APN settings on the phone for example may be needed to get it running
I'm going to cut my monthly bill in half by switching to project fi and I'm sharing my plan here though it will work and/or make sense for very few users out there.
It only makes sense to do this if you are already on T-Mobile's network and you pull less than 2GB from the LTE network. This is due to the low base cost but high bandwidth prices through project fi. If you are a heavy data user and you don't pull the bandwidth from wifi, project fi plan would cost more than the T-Mobile you're on.
Next up, you need one of these 6 devices:
Pixel XL Model G-2PW2100 (North American version)
Pixel Model G-2PW4100 (North American version)
Android One Moto X4 (All versions)
Nexus 5X Model LGH790 (North American version)
Nexus 6P Model H1511 (North American version)
Nexus 6 Model XT1103 (North American version)
While you can use most phones on project fi, (all phones that already work on T-Mobile will do) only these 6 phones can activate a project fi sim. If you don't already have one, you don't need to buy them, you can just borrow one from a friend however they can be used to activate a fi sim only once, after the activation that phone won't be able to activate another. Or if you find a damaged phone cheap, it only needs to be able to connect to the internet, read a sim and it's touch screen is still working, you can do that. Nexus and pixel phones with shattered screens sell as low as $50, you just need it activate it the sim. If you don't pull lots of data, you recover the cost in 2 billing cycles.
Project fi works by having a physical T-Mobile SIM, virtual Sprint SIM (it supports up to 10 virtual SIM cards) and it connects to an array of wifi networks in urban areas throughout the US. A fully compatible project fi phone connects to all of them, other phones aren't compatible with the virtual SIMs so they are limited to T-Mobile's network, so if you are a T-Mobile user, nothing changes except the reduction in monthly bill (provided you don't pull lots of data through T-Mobile.
Now this is where the mix 2 comes in. It's compatible with all but the T-Mobile band 71 but I wouldn't get excited about that anytime soon, by the time T-Mobile fully deploys it's 600 MHz band, today's flagships will have reached end of life anyway, it's something to consider once mix 3 or mix 4 are out. I suspect that the Mix 2 is capable of utilizing both T-Mobile's and Sprint network due it's array of compatible bands but I won't know for sure until next week. Even if it's not, using the mix 2 through T-Mobile's network only at a reduced cost is still a good deal.
t-mizzle said:
I'm going to cut my monthly bill in half by switching to project fi and I'm sharing my plan here though it will work and/or make sense for very few users out there.
.
Click to expand...
Click to collapse
You would be better off switching to http://www.mintsim.com
The 2Gb, and unless you are extremely miserly on Data, the 5Gb plan will be cheaper than Project Fi. Mint is on T-mobile, and owned and operated by UltraMobile. You do have to buy several months at once, so that is a downside, but if you can afford the outlay of cash, it is a very inexpensive service. I personally just switched from Project Fi, and have been happy with the service.
That is a good alternative too. Ting is also an option for those wanting to reduce their bills. I live in an urban area and project fi is the only viable alternative for me, all the local MVNO's get blatantly deprioritized.
daviddem said:
Thanks. How about wifi calling?
Click to expand...
Click to collapse
T-Mobile's WiFi Calling will not be baked into the Mi Mix 2, there for you won't have the ability to use it. T-Mobile requires a WiFi certification through them that the phone manufacture must pay for and provide units for testings in order to receive their certification. Although the Mi Mix 2 has every band supported that T-Mobile uses outside of the new 600MHx band 71 and extended band 4 on band 66, it will work fine for calling and texting but no WiFi Calling.
Can anyone confirm volte works on T-Mobile? Thanks!
Sent from my Redmi Note 4 using Tapatalk
Ulver said:
Can anyone confirm volte works on T-Mobile? Thanks!
Sent from my Redmi Note 4 using Tapatalk
Click to expand...
Click to collapse
VoLTE works on MintSIM, which is an MVNO on T-Mobile.
Has anyone used it with actual T-Mobile and can confirm it's working? Or is it guaranteed to work with actual T-Mobile if it works on a T-Mobile MVNO? Thanks guys!
I am in Australia on Telstra, on my Redmi 3 it used to drop from LTE to 3G when making a call.
Now is says 4G+ even during a call, on my MI Mix 2
When I turn on Volte is says HD next to 4G+, when I turn off Volte the HD disapears, I guess HD stands for High Definition?
FMXP said:
Has anyone used it with actual T-Mobile and can confirm it's working? Or is it guaranteed to work with actual T-Mobile if it works on a T-Mobile MVNO? Thanks guys!
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Click to collapse
Yes,I got the MIX2 two days ago,have used it w/LTE Bands 4 & 12.
VoLTE is built-in/switchable on/off,AFAICT,no WI-FI Calling.
From my limited use,it all works well (calls/text),connects to WI-FI very quickly,stays connected.
Data signal seems to work well also,turned off WI-FI to test weak T-Mobile signal when @ home,found/stayed connected to Band 12 w/no problem.
There is no WiFi Calling option in this phone (I just got one) ?
toiday said:
There is no WiFi Calling option in this phone (I just got one) ?
Click to expand...
Click to collapse
WiFi Calling for T-Mo ile is enabled on a certified device by T-Mobile when a T-Mobile SIM is detected. The Mi MIX 2 has not submitted a request for testing and has not paid for the certification process to have T-Mobile WiFi Calling enabled. Xiaomi is not marketing the device towards the U.S. market so there will not be any T-Mobile WiFi Calling on the Mi MIX 2.
toiday said:
There is no WiFi Calling option in this phone (I just got one) ?
Click to expand...
Click to collapse
Wifi calling works if you use Google Voice.

HD Calling and Advanced LTE on AT&T

I noticed that when I make a call, the phone drops from LTE to HSPA or whatever their 3G band is called. I have an LTE SIM in there that had HD calling working on my Essential, Pixel2 XL, iPhone 8+, OP3, etc...
I was getting HD calling on all of those devices, and I did call AT&T support and had them add my IMEI to the line, so it should be working. Is there something that I have to do to enable it on the phone?
My concern is that if I am tethering while on a conf call, I won't get LTE and that's a problem.
Thoughts?
U had it on ur op3, I thought att did not allow volte on non att phones, I was never able to get it on my op3
I thought that I did, and I did on my Essential. Damn it, this sucks... Might have to go back to the Essential. Not having voice and data at the same time in 2018 blows... I am within the return window, although because of the credit card breach, the card they would need to refund to, has been canceled... What a cluster...
Yeah, ran through all sorts of hoops with several customer service reps. They say that VoLTE is enabled and provisioned properly to this SIM and IMEI, but I can't get it to work and it doesn't even show up as an option to enable it in any of the phone's menus... So either AT&T won't allow this BYOD device to have simlutanous voice and data on LTE, or maybe something in the beta isn't giving me the option.
Is anyone running the stock non beta OOS and getting VoLTE to work on AT&T?
I also gave them an IMEI from one of my other phones, an AT&T branded Note 5 that I own, and told them to put that one in and see if it worked, because that would tell me whether it is the phone itself not able to do it, or a provisioning thing on AT&T's end... That didn't work either...
I then went back to my Essential and had them enter that IMEI and it didn't work either...
I guess if I want wifi calling and voice and data at the same time, I have to pay a ton of money for an AT&T phone... Kinda bummed...
I talked to their support and put the SIM back in my Essential, and it fired right up and has VoLTE and doesn't drop to H+ when I make a call. Same SIM, I didn't even call to give them the IMEI. So something isn't supported on the OP5T.
Which sucks, because between the two phones, I really prefer the 5T. Oh well, I guess it wasn't meant to be... That's the downside of buying unlocked phones, you may miss out on some of the key features that you want on the carrier side...
Which ROM are you on?
Did you turn on VoLTE in settings if you are in stock OOS? If not you can try a custom ROM like Liquid Remix that have VoLTE working
Stock rom. If I have to install a custom rom to get the phone to work, not worth it. I will just return it and get my money back
AT&T only enables VoLTE and LTE+ on provisioned devices and supported, usually BYOD especially for a non-listed device does NOT apply. I was on AT&T when I got my 5T, tried my sim from iPhone 6S and a brand new sim I got at the store that I was assured would have VoLTE capability, but nothing. Not even wifi calling would work on my 5T. No options in Settings either to toggle it. They want you to buy the device from them is why they do this on unlocked phones.
I switched to T-Mobile and I had VoLTE, LTE+, and VoWiFi all on first boot with T-Mobile sim, with all of them listed in Settings on the same device with same software version as I was when on AT&T's network.
It's simply just a case of AT&T not supporting the device. Typically only carrier-sold phones for AT&T will have those capabilities, if you look it up you'll see many people say the same. Personally I'm glad I switched to T-Mobile because they don't lock down all of those features to try to get me to buy a phone from the carrier like AT&T did/does. I'd never go back to them at this point. Sorry but if staying on AT&T is the only option for you I'd look into how you could go about returning the phone to OnePlus and getting something AT&T-approved.
SquireSCA said:
Stock rom. If I have to install a custom rom to get the phone to work, not worth it. I will just return it and get my money back
Click to expand...
Click to collapse
EnveeAtlas said:
AT&T only enables VoLTE and LTE+ on provisioned devices and supported, usually BYOD especially for a non-listed device does NOT apply. I was on AT&T when I got my 5T, tried my sim from iPhone 6S and a brand new sim I got at the store that I was assured would have VoLTE capability, but nothing. Not even wifi calling would work on my 5T. No options in Settings either to toggle it. They want you to buy the device from them is why they do this on unlocked phones.
I switched to T-Mobile and I had VoLTE, LTE+, and VoWiFi all on first boot with T-Mobile sim, with all of them listed in Settings on the same device with same software version as I was when on AT&T's network.
It's simply just a case of AT&T not supporting the device. Typically only carrier-sold phones for AT&T will have those capabilities, if you look it up you'll see many people say the same. Personally I'm glad I switched to T-Mobile because they don't lock down all of those features to try to get me to buy a phone from the carrier like AT&T did/does. I'd never go back to them at this point. Sorry but if staying on AT&T is the only option for you I'd look into how you could go about returning the phone to OnePlus and getting something AT&T-approved.
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Click to collapse
I have an ATT sim from my company originally meant for an iPhone. VoLTE did not work on a google pixel cause the plan was not compatible. And since it is not my plan I can't make changes. I ordered the Oneplus to see if I could get it to work. And on a Stock ROM it will not work without Root and the Magisk Module to enable VoLTE. It will work on Custom ROMS such as Omni and Phoenix, both of with work for me with no issues.
In the end I returned the OP5T for a refund, and am back to using my Essential. While that is a non-AT&T phone that I bought right from Essential, it does support VoLTE out of the box, no issues. I don't get Wifi Calling, but I get HD Calling, works with my tethering plan, etc... Not sure why the Essential works but the OP5T doesn't, and it sucks because I liked the OP5T more... but it is what it is...
[IMG=http://ibb.co/cACzS7[/IMG]
i got it working on the 5T
IRatchett said:
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Click to collapse
It works on ATT, but the issue is that it doesn't do HD Calling, Wifi Calling, etc...
Make a phone call and while you are on the phone, you lose LTE and it drops to HSPA(3G)...
It's not a phone limitation, it's that AT&T won't allow it to have those features on their network. That is the ONLY reason I sent the phone back. Hopefully they address it with the OP6 and get in "approved" for AT&T and I can sell my iPhone 8+ and come back to Android...
SquireSCA said:
It works on ATT, but the issue is that it doesn't do HD Calling, Wifi Calling, etc...
Make a phone call and while you are on the phone, you lose LTE and it drops to HSPA(3G)...
It's not a phone limitation, it's that AT&T won't allow it to have those features on their network. That is the ONLY reason I sent the phone back. Hopefully they address it with the OP6 and get in "approved" for AT&T and I can sell my iPhone 8+ and come back to Android...
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Click to collapse
Sorry, but this will never happen in the foreseeable future.
AT&T purposely does this to all BYOD, so the OP6 is not going to change anything. They only offer these options for phones you purchase directly through them online or in an AT&T store.
EnveeAtlas said:
Sorry, but this will never happen in the foreseeable future.
AT&T purposely does this to all BYOD, so the OP6 is not going to change anything. They only offer these options for phones you purchase directly through them online or in an AT&T store.
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Click to collapse
Not entirely true. The Pixels you buy straight from Google, work. The Essential that I had, worked fine. There are phones that work just fine that you don't have to purchase through AT&T.
SquireSCA said:
Not entirely true. The Pixels you buy straight from Google, work. The Essential that I had, worked fine. There are phones that work just fine that you don't have to purchase through AT&T.
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Click to collapse
No I got it working, i was trying to show a screenshot
IRatchett said:
No I got it working, i was trying to show a screenshot
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Click to collapse
How did you get it working? I didn't want to root it and install a custom ROM, which I believe was the only way to get it working.
I tried using an IMEI from one of my other phones that I know worked, etc... Nothing worked.
You guys know that even if you show the switches and turn them on, that the LTE data doesn't work right? It's just showing the options and you can turn them on. I even have my OP5t added to my account as an ATT LG G6 and it doesn't work. Unless there is some agreement, like with the Essential Phone or Google's only official phone, you're out of luck.
xgerryx said:
You guys know that even if you show the switches and turn them on, that the LTE data doesn't work right? It's just showing the options and you can turn them on. I even have my OP5t added to my account as an ATT LG G6 and it doesn't work. Unless there is some agreement, like with the Essential Phone or Google's only official phone, you're out of luck.
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Click to collapse
Exactly, that's what I was getting at. I talked to ATT several times, tried different IMEI's and nothing worked. Regardless of what the options in the menu claim, it doesn't work. If you are just using your phone it will say LTE. But when you make a call, as soon as it connects, it switches to 3G or HSPA+... It won't do phone calls and LTE data at the same time.
If it did, I would have kept the phone. But that's a pretty big feature to have to live without for me. That and HD calling, Wifi Calling, etc...
I wish that OnePlus would do whatever they need to do to get the phone "certified" for ATT, but I don't see that happening...
SquireSCA said:
Exactly, that's what I was getting at. I talked to ATT several times, tried different IMEI's and nothing worked. Regardless of what the options in the menu claim, it doesn't work. If you are just using your phone it will say LTE. But when you make a call, as soon as it connects, it switches to 3G or HSPA+... It won't do phone calls and LTE data at the same time.
If it did, I would have kept the phone. But that's a pretty big feature to have to live without for me. That and HD calling, Wifi Calling, etc...
I wish that OnePlus would do whatever they need to do to get the phone "certified" for ATT, but I don't see that happening...
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Click to collapse
Yea, it's a pretty crappy situation. I came from a Moto x Pure to the OP5 and then to the OP5t and it was a big disappointment when I was stuck without LTE on calls. I had the Moto x on Verizon though. I really don't get why they restrict BYOD phones at all considering that if people use MORE data, they are likely to bump up their plans to the next tier. I kinda don't get the rationale. Anyway, it is what it is. I love my OP5t and hope to keep this phone for a while, unlike many past phones. But I live in a city, so rarely have issues here.

Samsung GalaxyNote 10+ and AT&T problems only 3G phone calls and data

we have 3 Note 10+ my son ordered his the day of the preorder release. he has the 256 version and my wife and i got the 512 version.
Upon my wife and I getting the phones we replaced the sim chips with new ones from AT&T instead of removing the ones in our Pixel 3xl. I noticed that AT&T Visual voice mail wasn't there but after loging into our voice mail account it downloaded a different visual voice mail program.
however we are having signal problems, I noticed that we didn't Get Voice over WIFI, Advanced Messaging, Volte etc. I called into support 611 and explained and they said that they would re-register our phones to turn them off for a few min and back on and should be ok.
That didn't' accomplish anything. I talked with an engineer that I know that works for AT&T and he said that my son's phone is provisioned for VOLTE with torch i think but not in the account screen. My wife and my devices are not provisioned for VOLTE HOWEVER NONE of our phones are connecting for voice or data to 4G LTE only 3G. He didn't know why but would check further.
after complaining to OOP with Samsung and being within the return window they said that we could order from them the branded AT&T phones and return our unlocked phones.
I realize that we will get stuck with the bloatware, but if we are getting 4G LTE VOLTE etc. maybe that is what should be done.
If we do that can we still get them unlocked and what do we loose by doing this? I appreciate the work everyone is doing here and I think hopefully I can get an honest answer vs everyone pointing the finger at everyone else.
My big concerns are:
If I keep these what do we loose?
How bad is the bloat ware?
If we change to T Mobile or others later can we, or if we travel, get AT&T to unlock the phones
If I keep these phones and flash the AT&T files will we:
Then get access to the programs and services we don't have now?
Get over the air updates as they are released?
I would highly appreciate any advice
Thank you for everyone's help in advance
I was getting horrible battery usage on my At&t branded Note 10+. What I did was flash the U1 unlocked firmware, set things up, made a few calls, sent a few text so things provisioned to At&t. I then flashed At&t csc with odin and this gave me 4GLte..wifi calling..video calling..advanced messaging..and volte
Sent from my SM-N975U1 using Tapatalk
but your phone was branded AT&T right so theIMEI number is active in their system
I had the same issue - thankfully, I was able to test a friend's SIM card from AT&T and his worked! I saw an obscure reference (see below) to it being an issue with older SIM cards. I'm heading to AT&T store to replace mine tonight.
https://forums.att.com/t5/Apple/Cellular-data-not-working/td-p/5731162
tommyloui said:
but your phone was branded AT&T right so theIMEI number is active in their system
Click to expand...
Click to collapse
Yes it is At&t branded.
Sent from my SM-N960U using Tapatalk

Cricket canceling 7T on their network?!! As of Feb 2022

I made a call and got a message that my phone would no longer work on their network since they are upgrading things. This phone isn't that old. I wonder if their system doesn't recognize it. The lady said their system was showing it was a 2g phone so I told her it handles 4g. She said on Cricket it's only able to use 3g. Does anyone know if this is true. I don't trust some operator in another country reading off a script. It sounded like they want everyone to buy phones from their website. I can't imagine a relatively new phone not having the right band. Maybe there is a setting I need to tweak or flash onto my phone if I'm only using 3g on Cricket. I'm sure I've seen my antenna say LTE. Or maybe Cricket is screening out non Cricket phones.
Check it's specs.
If it supports the needed 4G bands it may need to be reconfigured. I haven't a clue how to do that.
Maybe Access point names but it may go deeper than that.
I'm going to google and see exactly what specs Cricket will require. I think you're right and maybe something to reconfigure. I can't imagine Cricket shutting off tons of new ish phones just because they aren't bought from Cricket. Ran a speed test now and got 2.77mbps download and 8.49mbps upload. I am showing LTE now which means I'm not on 3g as she was saying now. I bet it's a sales gimmick to scare less savy folks. What mean loose phone signal in Feb hehehe.
Edit: I was on wifi when I got the message so maybe when I phone is on wifi and not using their LTE network it doesn't detect anything which is why they told me I have a 2g phone. When I shut off wifi LTE popped right up so it's probably a glitch in their way of informing us.
Edit2: Spoke to a tech at Cricket and he said my phone currently isn't compatible with them aaahahahhaha dumb. I told him I'm currently using it on LTE just fine no issues. He didn't have anything to say when I asked him since I'm not using 3g then it shouldn't affect me. He just said he wants me to have great service so buy another phone from Cricket. BS
Only HD1905 works
bhaliyo said:
Only HD1905 works
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Click to collapse
I have HD1907 and it's currently working on LTE. Are you referring to not working in the future or currently working?
jeffrimerman said:
I have HD1907 and it's currently working on LTE. Are you referring to not working in the future or currently working?
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Click to collapse
Not working in the future. Here is the list of devices can work after Feb 2022.
bhaliyo said:
Not working in the future. Here is the list of devices can work after Feb 2022.
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Click to collapse
That link keeps rerouting to an ATT samsung S21 advertisment. I'll try to google the list
jeffrimerman said:
That link keeps rerouting to an ATT samsung S21 advertisment. I'll try to google the list
Click to expand...
Click to collapse
See the attachment above
Yes I
bhaliyo said:
See the attachment above
Click to expand...
Click to collapse
Yes I was able to download that list when I googled. Judging by what it said these are phones that are tested and will work, not so much that other phones won't work. My phone was originally branded for Tmobile so I'm sure they wouldn't have tested it but it would have only had a different OS with Tmobile bloatware which I took off. The cricket people said their LTE isn't changing so I shouldn't have an issue but it will be interesting to find out. They must have just been looking at this list which is why they said my phone currently isn't compatible.
Funny this was asked but no answer given from ATT. I'll keep googling
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I read a discussion here from 2019 someone else asked and the different variants are by region as they usually are for the different LTE frequencies. 1905 is North American, 1907 is Tmobile in North America so I would imagine my LTE frequency is still going to be fine. Those that bought Chinese phones etc probably not.
This is weird. The current ad for it on Amazon says it's currently not compatible with ATT and Cricket. I wonder if me flashing another OS for North America or USA I forget is why it works fine? Maybe I'm screwed hehe
*** NOTE: Due to changes with AT&T and Cricket, this phone currently cannot be used on AT&T/Cricket. Compatible with T-Mobile and all GSM Networks along with their compatible MVNO networks such as Red Pocket GSM, Ultra Mobile, Mint Mobile, Ting GSM, Google FI and many others. This phone is NOT compatible with Verizon, Cricket or AT&T. Please verify with your network to ensure complete compatibility.
Spoke to a tech at Cricket and he said my phone currently isn't compatible with them
Click to expand...
Click to collapse
I work at a prepaid carrier store (not Cricket) and am having to tell customers the same thing. It's not just about if your phone has the radios necessary, they have to have the IMEI approved in their system and if it's not then you can possibly escalate to someone who can help get it approved but you probably won't get very far. I can't activate my own OnePlus device with my company either, even though it's currently running on our parent network. I have spoken with internal support folks about it multiple times and have gotten nowhere so I gave up.
jeffrimerman said:
I can't imagine Cricket shutting off tons of new ish phones just because they aren't bought from Cricket.
Click to expand...
Click to collapse
Believe it. It sucks and it sounds insane but it's really happening. For me? I have to tell everyone with a Samsung Galaxy S5-S10 that they have to buy a new phone to be compatible with our new network changes. And I can tell you here that it's (probably) not the sales rep lying to you to make a commission sale, our tools are indeed forcing us to do that.
jtaylor991 said:
I work at a prepaid carrier store (not Cricket) and am having to tell customers the same thing. It's not just about if your phone has the radios necessary, they have to have the IMEI approved in their system and if it's not then you can possibly escalate to someone who can help get it approved but you probably won't get very far. I can't activate my own OnePlus device with my company either, even though it's currently running on our parent network. I have spoken with internal support folks about it multiple times and have gotten nowhere so I gave up.
Believe it. It sucks and it sounds insane but it's really happening. For me? I have to tell everyone with a Samsung Galaxy S5-S10 that they have to buy a new phone to be compatible with our new network changes. And I can tell you here that it's (probably) not the sales rep lying to you to make a commission sale, our tools are indeed forcing us to do that.
Click to expand...
Click to collapse
I'm just wondering why they are saying my phone currently isn't compatible when it obviously is. It works great. Even streams HD in an instant on Crickets network. Corporations aren't super efficient at checking all things under the sun. They are just checking phones they approve. They told me the same thing that my imei currently doesn't work but it does. Unless they are trying to be like Verizon and only allow specific phones in the future I'm still thinking once they shut off 3g then when someone wants to switch from Tmobile to Cricket with their unlocked working fine non 3g phone they still can or are they saying no they are going to be like Verizon and it has to be a Cricket branded phone. I don't think it's the later. I think they are just saying what will work, but not saying what won't work. Let's find out =( hehe
Read a discussion from 8 months ago. Seems like most are fine, one guy with a 1905 had issues on ATT. One guy did what I did so maybe that's why mine is fine for now. I haven't had issues like dropped calls etc but maybe the real issue I will have if Cricket adds wifi calling and VoLTE is if they use a specific frequency and the 1907 is missing it then I won't be able to use those. If Cricket only uses VoLTE then yes I am screwed in February =/
https://www.reddit.com/r/oneplus/comments/kf0hfo
"I am currently using a 7t that was advertised as factory unlocked on ebay, when it showed up and I turned it on the big bright pink Tmobile boot logo came by. I did some research and found the convert to international/global thread on xda, I got rid of the crap hydrogen OS that came with the "unlocked" Tmobile phone. Using ADB I was able to flash the international firmware Oxygen OS and haven't had any problems with at&t now."
If it's an IMEI issue, flashing with the hd1905 fw probably won't help matters. I have a hd1905 on cricket since 2019, everything but wifi calling works. The same cricket sim in a samdung s9+ yields working wifi calling.
So while the hd1905 and 1907 are essentially the same hardware devices, the serial #/imei may determine what happens come 2022.
gpz1100 said:
If it's an IMEI issue, flashing with the hd1905 fw probably won't help matters. I have a hd1905 on cricket since 2019, everything but wifi calling works. The same cricket sim in a samdung s9+ yields working wifi calling.
So while the hd1905 and 1907 are essentially the same hardware devices, the serial #/imei may determine what happens come 2022.
Click to expand...
Click to collapse
Yup, I'm wondering if the hardware or the IMEI will determine things. I didn't even know Cricket had wifi calling. Did Cricket even let you download the wifi calling app but it didn't work or did they not allow you to download it?
Edit: I looked it up. Looks like wifi calling will work on phones that have it built in to their OS settings. I probably won't use it if I end up buying another OnePlus phone. I wonder if there are any phones where wifi calling is working on Cricket that isn't on the list but is in the OS settings.
Wifi calling app? The s9+ was hybrid flashed. Everything but the main OS came from the U firmware (carrier), while the rom came from U1 fw. Result was working carrier features (volte/wifi calling) without the bloat.
gpz1100 said:
Wifi calling app? The s9+ was hybrid flashed. Everything but the main OS came from the U firmware (carrier), while the rom came from U1 fw. Result was working carrier features (volte/wifi calling) without the bloat.
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Click to collapse
The s9+ is probably the same as the s9 as far as the wifi calling since "+" isn't mentioned on their list.
Huh? It's right under the s9.

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