I woke up today and got on Facebook and started watching some videos and noticed the speakers were crackling really bad. I restarted the phone right away, it came back with the same issue. I toggled the Dolby Atmos off and it got quieter but doesn't seem to be crackle free... I have no clue what's going on, or how to fix it...
Well, I got on Razor chat support and of course it came down to me doing a factory reset... and it still had the issue afterwards.. So, getting a replacement :/
:/
This has happened to me to but ive got an unlocked bootloader and twrp.... Bit nervous about sending it in to razer, had any luck with your replacement?
I'm having the bottom speaker crackling issues. I got in touch with razer and a week later am still waiting for them to send details on where and how to send it back to them. They made me do a video. then had to upload it to YouTube so their engineers can look at it. Very slow and poor customer service.
By the the sound problem is intermittent and happens at various volumes and sometimes not at all.
CptClubs said:
This has happened to me to but ive got an unlocked bootloader and twrp.... Bit nervous about sending it in to razer, had any luck with your replacement?
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Click to collapse
Restore with factory images, lock the bootloader and send it for replaceme t.
---------- Post added at 04:32 AM ---------- Previous post was at 04:30 AM ----------
I replaced my first and second phone due to this. Now i have the third one that does not seem to have the same issue.
Is it crackling or is it vibrating? mine where vibrating so stuck them back down saved a repair and Razer OK'ed me to do it under warranty
The adhesive they used between the phone and the plastic did start to loosen and agreed with razer as the tape was still in place but was exposing some of the speaker. We agreed that the best option for me was to re stick it down with some strong adhesive tape. I took photos of the problem before and told them what i did to repair the problem after reseating mine I no longer had any crackling and sent them a pic after to show them what it looked like and they were still happy to replace the phone for free. I did just say in this case don’t worry about the replacement as I don’t have the time to follow their process but if the phone goes wrong in warranty and ofc covered by warranty that they would be happy to just send me out a replacement phone.
My speaker have that exact same problem ..I contacted. The support for over 3 weeks now and I even made all the steps but noone responsed to that ...I think they now , that they where in trouble
parky169 said:
I'm having the bottom speaker crackling issues. I got in touch with razer and a week later am still waiting for them to send details on where and how to send it back to them. They made me do a video. then had to upload it to YouTube so their engineers can look at it. Very slow and poor customer service.
By the the sound problem is intermittent and happens at various volumes and sometimes not at all.
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Click to collapse
Same here. Factory reset did nothing. Turning of atmos did not fix it either. They ended up replacing the unit. Boy, did I have to jump through a bunch of hoops! Make sure you keep that receipt. Agree that customer service is slow.
Related
Okay so to start I have a hardware 3 version white HTC evo and it has been recently rooted and is now running sprintlovers ROM.
I don't know if this happened before or after my phone being rooted but now the rear speaker works but frankly doesn't sound so good. I remember some time ago listening to pandora and there being no problem, now listening to music with any sort of depth to it above half volume I hear a distinct hissing/cracking noise that is really kind of annoying. I think this may have been caused by me running GPS while using speakerphone both on loud accidentally. I'm very competent in cellphone/laptop repair and I've looked up how to replace the speaker and where to get the replacement.
Do you guys think that a replacement speaker will fix the problem? I do not have a warranty of any kind.
Phone sounds NORMAL with headphones and in call through the earpiece.
Thanks in advance. - Brandon
Action B said:
Okay so to start I have a hardware 3 version white HTC evo and it has been recently rooted and is now running sprintlovers ROM.
I don't know if this happened before or after my phone being rooted but now the rear speaker works but frankly doesn't sound so good. I remember some time ago listening to pandora and there being no problem, now listening to music with any sort of depth to it above half volume I hear a distinct hissing/cracking noise that is really kind of annoying. I think this may have been caused by me running GPS while using speakerphone both on loud accidentally. I'm very competent in cellphone/laptop repair and I've looked up how to replace the speaker and where to get the replacement.
Do you guys think that a replacement speaker will fix the problem? I do not have a warranty of any kind.
Phone sounds NORMAL with headphones and in call through the earpiece.
Thanks in advance. - Brandon
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Click to collapse
yup sounds like your speaker has taken a $h!t. If you've done cell phone repairs before then it should be a no brainer replacing. Ebay probably sells them cheap. Best bet if you dont have TEP. Might want to contact HTC first to see if they will replace it. Wouldnt hurt.
blakeboys said:
yup sounds like your speaker has taken a $h!t. If you've done cell phone repairs before then it should be a no brainer replacing. Ebay probably sells them cheap. Best bet if you dont have TEP. Might want to contact HTC first to see if they will replace it. Wouldnt hurt.
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Click to collapse
Hey thanks for getting back to me quickly.
Okay, what is a "TEP" I'm guessing its some acronym for warranty. When you say contact HTC do you mean to send in for repair, or to have them possibly send me a speaker? Sending in for a repair for something so easy is a pain. Its not worth the 10 bucks or 30 minutes to mail the phone, be without a phone and wait for it.
Action B said:
Hey thanks for getting back to me quickly.
Okay, what is a "TEP" I'm guessing its some acronym for warranty. When you say contact HTC do you mean to send in for repair, or to have them possibly send me a speaker? Sending in for a repair for something so easy is a pain. Its not worth the 10 bucks or 30 minutes to mail the phone, be without a phone and wait for it.
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Click to collapse
Yes TEP=Total Equipment Protection , it cost $7/month from sprint. Well HTC probably wont send you a speaker since if you open your phone you technical "void" your warranty but yeah the repair is a cake walk. If you have techy know how and no warranty plan than I'd repair it myself. Shouldn't be difficult at all.
HERE is a complete guide on how to do it. SO SIMPLE!!!
blakeboys said:
Yes TEP=Total Equipment Protection , it cost $7/month from sprint. Well HTC probably wont send you a speaker since if you open your phone you technical "void" your warranty but yeah the repair is a cake walk. If you have techy know how and no warranty plan than I'd repair it myself. Shouldn't be difficult at all.
HERE is a complete guide on how to do it. SO SIMPLE!!!
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Click to collapse
Perfect. I've never really had an extended warranty with anything. I usually don't have any serious issues and I'm great at repairing stuff (probably because I never have a warranty). I actually do circuit board repair as a second job in my spare time. Usually on RC cars but I do the occasional computer.
I will respond back with the results of the new speaker transplant.
The replacement speaker from ebay made my phone sound great again. Took about 15 minutes to change but a little tip for anyone that purchases a replacement:
You may need to take the foam off of the old speaker and transplant it onto the new one. The foam on the new one was too thin and at first didn't make good contact with the board. Pry off the plastic clear piece with the foam from each and swap to do this.
Also, the tutorial above, the guy is holding the prying tool in what I consider the wrong way. At least it seemed a lot more effortless after turning it around for me.
Hi all,
Been having some problems with my Defy's earpiece.
Abit of background, before it started acting up:-
1. Damaged the screen and LCD in a fall, phone could turn on but nothing visible on screen
2. Sent to repair in a mobile phone repair shop, they replaced the screen and LCD
Phone now works fine, but the earpiece works abit randomly. Sometimes it works, sometimes it doesn't. It seems to work more often when I receive calls, compared to when I make calls.
The only way I can make a call is by checking first whether the earpiece is working, by logging on to Skype and calling the Echo/Test Sound Service thing. If it's working at the time, then I can make the call as usual. If it's not working, I usually end up having to use the speaker, which works fine.
Is this issue likely to be due to manufacturing problems, or could it have been damaged (along with the screen and LCD) when I fell?
I got the phone in December 2010. I would take it into a T-Mobile store to see if the warranty covers it, but I have a feeling they might somehow know that I sent it elsewhere to get the screen and LCD replaced - I'm guessing this would void my warranty.
Any suggestions on what I should do?
Would appreciate any help, thanks
They definitely know you'd sent the phone to another shop for repair. All phones having the warranty sticker sitting in the battery compartment. Now all you can do is pray they just go blindly repair your phone..
farsight73 said:
They definitely know you'd sent the phone to another shop for repair. All phones having the warranty sticker sitting in the battery compartment. Now all you can do is pray they just go blindly repair your phone..
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Click to collapse
Hmm.. thanks, I might just bring it back to the shop that repaired the screen for me.. if it's too expensive then maybe I'll try change the earpiece myself..
Hello,
I'm having again a phone speaker issue, yes the one you make calls. It happend before and that time I returned it to the shop where I bought it from.
After that it was returned and the issue just dissapeared and then I got it back and that has been 7 September 2011, since then it has been working up until now. I have tried many things already, flashing stock rom, installing volume ace.
I'm not sure if its broken or its another issue, I have a work around and that's using it on the handsfree speaker. Would somebody perhaps know how to solve it?
re
Hardware fault, you probably got back a refurbished phone, send it for warranty again...
No they sended back my orginal phone, because they told me they didnt find anything and now its back again. But when they got it the phone was off for about 1 or 3 days and when they tested it was not there anymore.
So that's why I don't wanna be to rush and send it for warranty again, last time I send it to the seller. But before I send it I wanna record some proof because in case it dissapears again then atleast I can see it was there really.
re
Well then there's not much you can do, wait for it to happen again, and then rush to your seller and show it to him, so that you have some proof...
I recorded it so I have proof this time. I already contacted HTC, but I'm hoping it will dissapear again.
So right now I have put my dhd off and put a piece off cloth around it because on my room its cold, but it should be able to withstand cold and some moisture, because sometimes it get moist because off calling with it, the screen will get all sweaty after calling.
But nothing serious, but still the issues I had until now just vanished, but the call speaker issue is back now again and its a mystery why it happens, but I hope it dissapears, because I need my phone when travel around christmas.
Ofcourse it can't be water damage, because I have never drop it in water, it only had few drops off rain, but a phone should be able to handle that.
re
Forget hope, do something about it
I believe the phone repair shop has damaged my phone. It went in for broken glass on the lcd. They broke the frame and replaced that after I refused to accept it, went and got it today, almost 2 months after bring it to them, and the screen looked great! The phone's headset speaker works, but the main speaker for ringing and speaker phone does not.
Anything I can do software to test it?
Anything I can do with this phone to fix it?
Worth anything without an external speaker?
Landmine said:
I believe the phone repair shop has damaged my phone. It went in for broken glass on the lcd. They broke the frame and replaced that after I refused to accept it, went and got it today, almost 2 months after bring it to them, and the screen looked great! The phone's headset speaker works, but the main speaker for ringing and speaker phone does not.
Anything I can do software to test it?
Anything I can do with this phone to fix it?
Worth anything without an external speaker?
Click to expand...
Click to collapse
You need to look for a speaker flex cable.
All I see is repair shops ruining peoples One X's, hense I don't want to send mine for repair.
If I could do it all over again I would have sent it to HTC directly. I regret everything.
Any chance it has to do with my custom rom? Worked when I took it into the shop.. Maybe I need to reflash it?
Sorry
I had this problem too, but I did it. Going to open the phone for the well known Wi-Fi issue I've accidentally damaged the speaker going too much deeper with the swiss knife. Ordering a new rear for the phone with of course the speaker included solved my problem. It's around a 25€ damage anyway, not huge amount of money but is definitely something. You should ask for a refund or explane them what possibly happens.
Hi,
Usually I just check XDA forums, play with my phone around but I never post or start topics, so this is a first cause I am kinda clueless.
I have my HTC one M8 now for like a week, completely love the phone however since yesterday it got stuck in headphone mode.
The following things I tried: Hard reset, Back-up to previous date, Blowing compressed air, carefully cleaning with 95% alcohol while phone was turned off, Inserting regular phones like 7 times while screen was unlocked, currently using soundabout app to divert the problem... Nothing helped.
The only thing I didn't try is actually rooting the phone however I am not sure if ill have any warranty left then.
Any other ideas perhaps?
mast3rsign said:
Hi,
Usually I just check XDA forums, play with my phone around but I never post or start topics, so this is a first cause I am kinda clueless.
I have my HTC one M8 now for like a week, completely love the phone however since yesterday it got stuck in headphone mode.
The following things I tried: Hard reset, Back-up to previous date, Blowing compressed air, carefully cleaning with 95% alcohol while phone was turned off, Inserting regular phones like 7 times while screen was unlocked, currently using soundabout app to divert the problem... Nothing helped.
The only thing I didn't try is actually rooting the phone however I am not sure if ill have any warranty left then.
Any other ideas perhaps?
Click to expand...
Click to collapse
if its an hardware problem i'm not sure there's much u can do, accept trying to clean the headphones jack
if its a software bug maybe try:
-connecting your headphones then turn boomsound on\off then disconnect them.
- hard rest while the headphones are connected then disconnect them.
-before u try a root u can just try a factory rest and u will still have your warranty and if that doesn't work its definitely a hardware issue.
mast3rsign said:
Hi,
Usually I just check XDA forums, play with my phone around but I never post or start topics, so this is a first cause I am kinda clueless.
I have my HTC one M8 now for like a week, completely love the phone however since yesterday it got stuck in headphone mode.
The following things I tried: Hard reset, Back-up to previous date, Blowing compressed air, carefully cleaning with 95% alcohol while phone was turned off, Inserting regular phones like 7 times while screen was unlocked, currently using soundabout app to divert the problem... Nothing helped.
The only thing I didn't try is actually rooting the phone however I am not sure if ill have any warranty left then.
Any other ideas perhaps?
Click to expand...
Click to collapse
You're not alone, having the same problem and no solution. The most annoying part about it is that I have to use speaker mode to be able to hear/talk during a phone call. Went to the shop and they said they will order another aux jack for me.. not very happy
avivzamir said:
if its an hardware problem i'm not sure there's much u can do, accept trying to clean the headphones jack
if its a software bug maybe try:
-connecting your headphones then turn boomsound on\off then disconnect them.
- hard rest while the headphones are connected then disconnect them.
-before u try a root u can just try a factory rest and u will still have your warranty and if that doesn't work its definitely a hardware issue.
Click to expand...
Click to collapse
Tried that, nothing worked, I am going to contact my carrier and will apply for warranty. This is pissing me off
You're not alone!
mast3rsign said:
Tried that, nothing worked, I am going to contact my carrier and will apply for warranty. This is pissing me off
Click to expand...
Click to collapse
I too find myself stuck in Headphone mode. I don't use headphones and not sure what prompted it. I pulled it out of my pocket after work and found it like that. Restarts and Factory Resets don't do a thing.
When I borrowed a pair of headphones, upon plugging them in my phone starts to dial the last person I called all by itself.
Was hoping to hear how your situation worked out. Verizon said I'm covered by the manufacturing warranty and that HTC will ship me a phone to replace this one. I forgot to ask and am extremely worried I'm going to get a refurbished phone that's already had other issues.
Kinda disappointing on an otherwise awesome phone!
Sbettinger said:
I too find myself stuck in Headphone mode. I don't use headphones and not sure what prompted it. I pulled it out of my pocket after work and found it like that. Restarts and Factory Resets don't do a thing.
When I borrowed a pair of headphones, upon plugging them in my phone starts to dial the last person I called all by itself.
Was hoping to hear how your situation worked out. Verizon said I'm covered by the manufacturing warranty and that HTC will ship me a phone to replace this one. I forgot to ask and am extremely worried I'm going to get a refurbished phone that's already had other issues.
Kinda disappointing on an otherwise awesome phone!
Click to expand...
Click to collapse
This is a quick fix for you guys and gals. Download the App SoundAbout. It gives you the option to control where the media,phone call etc sound comes threw. Choose speaker for Media and problem solved. Hope this helps you guys out. This website have helped me out alot and I am just trying to do my part to return the favor.
Has anyone figured this out without having to install an App to fix this issue?
same problem...
I'm having the same problem and also go through Verizon yes you will get a refurbished phone. I'm pissy cuz I just paid $700 and now I'm gonna get a used phone. That's Bull****. I'm sick of these companies just taking advantage of us. Also that soundabout app did not work for mine anyways.
FIX
MISSESAH3 said:
I'm having the same problem and also go through Verizon yes you will get a refurbished phone. I'm pissy cuz I just paid $700 and now I'm gonna get a used phone. That's Bull****. I'm sick of these companies just taking advantage of us. Also that soundabout app did not work for mine anyways.
Click to expand...
Click to collapse
Had the same issue and resolved it by applying a small amount of rubbing alcohol on the tip of a Q tip and twisting it in the headphone jack. You will have to remove a little of the cotton to get it to fit. There is a small censor in the headphone jack the registers that the headphones are in. Dirt from your pocket and lent get inside the hole and confuses the phone into thinking that headphones are still plugged in. Do it a few times and then blow into the hole hard to force the dirt and lent out. Best is if you have a can of air for keyboards.
I did it like three times and blew the hole and haven't had a problem since. It isn't a software issue but a small hardware issue. This is the only fix for this problem. If you want you can take it into your carrier and they will do the same for you, well at lease try.
HTC sent me an M8 to replace my M7 that they weren't able to repair. It intermittently has this headset problem - the icon appears and sounds get routed to a non-existent headset. Factory reset doesn't seem to help. It's just back from repair and it seems the same. I asked for a replacement as the phone is pretty much new, but they said it needs to go in for repair again! Needless to say, I'm tiring of this as it's been 2 months since I've had a reliable phone!
The only workaround that seems to work is to carry a set of headphones in my pocket and to briefly insert them when it goes into headset mode. That usually clears it, but it can appear again within minutes. I'm hoping the repair centre can fix it this time.
How to fix HTC One M8 headset icon
Ok so straight off this isn't a hardware fix. I tried cotton buds, paper clips, compressed air etc etc etc.
What does work is this - Install this, or a similar App from Play Store (SoundAbout Pro).
The App allows you to manually configure what means the phone will use for sound such as calls, media etc. Mine took effect after a reboot.
The troublesome icon will remain but the sound, and ability to make/receive calls will return.
Hope his is of use to some of you.
Solution here
Hi folks, I just had this problem and I know the feels.
Now you don't have to worry, the solution is this:
Try using your radio built-in application over and over again. Doing this will make your mobile to search recursively for a headphone/headset signal. Since there is no headphone actually plugged in, your mobile will eventually detect that in fact, this is true and will exit that obnoxious headset mode.
Hope this can help you all guys.
Pd. I'm not sure if I used English wrong, if that happens to be the case: sry for bad English. Lol.
Thanks that helped me by turning on/off the boomsound with the headphones in. I was in the middle of a phone call when my switched automatically by itself to headphones. It took me awhile to figure out what had happened.
I had this problem and I never used headphones. I turned off the boom sound (settings). I inserted the headphones and then shut down my phone, pulled out the headphones and turned on the phone - and it works!