Poor quality refurbished Pixel XL received as warranty replacement - Google Pixel XL Questions & Answers

I just got a refurbished Pixel XL as an advance replacement from Google. The fingerprint sensor was all scratched up and the USB-C input was full of dust and dirt.
Is this what I should expect? Is this normal? I thought they refurbished them to new condition?

montrealguy said:
I just got a refurbished Pixel XL as an advance replacement from Google. The fingerprint sensor was all scratched up and the USB-C input was full of dust and dirt.
Is this what I should expect? Is this normal? I thought they refurbished them to new condition?
Click to expand...
Click to collapse
Take pictures and get in touch with support. My guess is if you can prove it came that way, they'll sort it.

montrealguy said:
I just got a refurbished Pixel XL as an advance replacement from Google. The fingerprint sensor was all scratched up and the USB-C input was full of dust and dirt.
Is this what I should expect? Is this normal? I thought they refurbished them to new condition?
Click to expand...
Click to collapse
They sent me a new phone brand spanking new. Guess I got lucky.

montrealguy said:
I just got a refurbished Pixel XL as an advance replacement from Google. The fingerprint sensor was all scratched up and the USB-C input was full of dust and dirt.
Is this what I should expect? Is this normal? I thought they refurbished them to new condition?
Click to expand...
Click to collapse
Good thing I read this post. I have an issue with the headphone jack. I got an RMA, but they want to send me a refurbished pixel xl. I refused and asked if i could get a new one. Hopefully they do send me a new one because I will be traveling out of the country and i wont be able to do an RMA if i get a defective one. Good luck and try to get another RMA. That is not the way they should be sending them. Poor job on the person in charge of refurbishing those.

montrealguy said:
I just got a refurbished Pixel XL as an advance replacement from Google. The fingerprint sensor was all scratched up and the USB-C input was full of dust and dirt.
Is this what I should expect? Is this normal? I thought they refurbished them to new condition?
Click to expand...
Click to collapse
I got the same thing as you did. First device got burn-in and the sent a F'ed up refurbished! Icomplained in a nice way and got a brand new as well.
Then I OTAed (Jan patch) my new one which caused it literally to hard bricked to where no bootloader existed. Complained in a nice way again and just got a brand on new again yesterday.
In a nice way I demanded I did not want a refurbished one due to this issue happening.
Give it a go bro. Good luck .

I got what appears to have been a brand new device when I got warranty replacement on my Nexus 6p for battery issues no questions or begging whatsoever, I'd say ask nicely and most customer support people will get you what you want.

undermark5 said:
I got what appears to have been a brand new device when I got warranty replacement on my Nexus 6p for battery issues no questions or begging whatsoever, I'd say ask nicely and most customer support people will get you what you want.
Click to expand...
Click to collapse
Me too. Just last month. With two 6P's.
One was a 6P 32GB insurance replacement (smashed screen) and the other 6P, a 64GB, was a "just under the 1 year warranty deadline" replacement due to battery issues. Both were replaced with free overnight shipping with what appear to be factory fresh Pixel XL 128GB in sealed retail boxes with all the accessories.

received replacement with rattling vibrating motor. 3 weeks in this ordeal to get replacement on replacemtn, $1000 charge from google meanwhile. And that supposed to be their premium support with pixel line? what a joke? NOte 9 for me goign forward

Related

Who has cheaper OEM Screen with digitizer and lcd for cheaper price?

Who has cheaper OEM Screen with digitizer and lcd for cheaper price? And that is pre assemble. I'm not sure where to get it because I want genuine no chinese made screen that is low quality graphics and such. Ty guy's.
jcervantes11 said:
Who has cheaper OEM Screen with digitizer and lcd for cheaper price? And that is pre assemble. I'm not sure where to get it because I want genuine no chinese made screen that is low quality graphics and such. Ty guy's.
Click to expand...
Click to collapse
Honestly I just went.to samsung. I also had them install it because I am lazy and also I had an issue with the speaker and headphone jack. They charged me 200$ to completely refurbish the phone. It only took about a week and a half they overnighter the phone back because I told them my old one was about to die. Also if you go that route make sure that you don't send the spen in because the consider it an accessory and they sent it back without the dam thing and I am still waiting for them to send it back.
mojorisin7178 said:
Honestly I just went.to samsung. I also had them install it because I am lazy and also I had an issue with the speaker and headphone jack. They charged me 200$ to completely refurbish the phone. It only took about a week and a half they overnighter the phone back because I told them my old one was about to die. Also if you go that route make sure that you don't send the spen in because the consider it an accessory and they sent it back without the dam thing and I am still waiting for them to send it back.
Click to expand...
Click to collapse
I see was ur phone still in warranty? What number or email did u contact first? Ty Oh and happy new year ahead of time.
I'm on the east coast so it's already new year here happy new year too you too. Before I sent it in I odined back to stock are reset the flash counter because they wouldn't do anything with it warenty or not or at least that's the impression I got. It was still in warenty but they said that abuse ie screen damage was not covered. I contacted them through fb. Samsung repair I think it is. You can also tweet them or email, call or chat live on the Samsung website. They were pretty easy to deal with through facebook.
mojorisin7178 said:
Honestly I just went.to samsung. I also had them install it because I am lazy and also I had an issue with the speaker and headphone jack. They charged me 200$ to completely refurbish the phone. It only took about a week and a half they overnighter the phone back because I told them my old one was about to die. Also if you go that route make sure that you don't send the spen in because the consider it an accessory and they sent it back without the dam thing and I am still waiting for them to send it back.
Click to expand...
Click to collapse
Yes same with me. I shattered my screen was looking for the cheapest option. Oem screens on ebay were going for $200+ I contacted Samsung and they were gonna charge $176 and some change for everything after taxes. Also, I dropped my phone the second day I got it before my case arrived and the edge of my phone (I guess the bezel area) was damaged/scratched and they replaced that for me no charge. All in all very good experience and it took less that a business week to get my phone back. Also, my phone was rooted when I sent it in and I received it with root access removed (total factory reset).
jcervantes11 said:
Who has cheaper OEM Screen with digitizer and lcd for cheaper price? And that is pre assemble. I'm not sure where to get it because I want genuine no chinese made screen that is low quality graphics and such. Ty guy's.
Click to expand...
Click to collapse
Don't go cheap, get good parts. The phone is still high end enough that it's worth it. OEM would be the way I'd go...
Hastily spouted for your befuddlement
jcervantes11 said:
Who has cheaper OEM Screen with digitizer and lcd for cheaper price? And that is pre assemble. I'm not sure where to get it because I want genuine no chinese made screen that is low quality graphics and such. Ty guy's.
Click to expand...
Click to collapse
I have non working Galaxy note 2 t889 all original.
http://www.ebay.com/itm/121246906284?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649

Dust under camera lens

I have a huge amount of dust under the glass protecting the camera. I reached out to ZTE and they are sending me a replacement device. My concern is that this will keep happening. Anyone else have this issue?
arampapaz said:
I have a huge amount of dust under the glass protecting the camera. I reached out to ZTE and they are sending me a replacement device. My concern is that this will keep happening. Anyone else have this issue?
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Click to collapse
:laugh: I hope you're New phone has Android Pay working also looks like you got a defective unit I had to return mine to Newegg on last Monday do defective screen white lines started showing across the screen last Saturday I will wait until later batch come out to buy again:crying::crying::crying:
Android pay definitely does not work on my phone. I can use Capital One to make NFC with no problems though. If I was within the return period, I would return mine also.
arampapaz said:
I have a huge amount of dust under the glass protecting the camera. I reached out to ZTE and they are sending me a replacement device. My concern is that this will keep happening. Anyone else have this issue?
Click to expand...
Click to collapse
Definitely an isolated issue. My phone is perfectly fine.
Reiyer said:
Definitely an isolated issue. My phone is perfectly fine.
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Click to collapse
Thanks. That's good to hear. I have a replacement coming today and I was concerned I would have the same issue.
I got my replacement device yesterday. Hopefully I won't have this issue again. ZTE customer service was great and got the phone shipped out quick.
I just noticed dust in mine, specifically the lower camera area. If the back of this thing can be removed without breaking anything, it would be pretty easy to get rid of the dust.
arampapaz said:
I got my replacement device yesterday. Hopefully I won't have this issue again. ZTE customer service was great and got the phone shipped out quick.
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Click to collapse
how is your replacement phone working I'm thinking about giving it a second try but the other guy below say his v8 pro has dust also sounds like a quality control problem display and cameras should have proper seal from dust.:laugh:
My replacement had the same issue. Dust started to show after about a week of use. They shipped out a third device, but I decided to sell it and take a loss.
arampapaz said:
My replacement had the same issue. Dust started to show after about a week of use. They shipped out a third device, but I decided to sell it and take a loss.
Click to expand...
Click to collapse
:laughk thanks again for you info that should not be happening on a midrange phone like this I have just removed item from my Newegg cart I will look at the one plus 3t more money but don't have to worry about dust:laugh:
matthewtech770 said:
:laughk thanks again for you info that should not be happening on a midrange phone like this I have just removed item from my Newegg cart I will look at the one plus 3t more money but don't have to worry about dust:laugh:
Click to expand...
Click to collapse
The OnePlus 3T is an awesome device. You will not regret that purchase. Or possibly wait for the OnePlus 5.
I was looking into buying this phone. Has anyone else encountered the issue of dust under the lens? Also if so, where did you purchase it from?
dexter20082001 said:
I was looking into buying this phone. Has anyone else encountered the issue of dust under the lens? Also if so, where did you purchase it from?
Click to expand...
Click to collapse
Yes, but only on the bottom lens, and I bought mine from Amazon.com

Ear speaker distortion.

I have already had to replace one pixel XL because of the ear speaker was so badly distorted that I could not hear well. Now on my replacement it happening again. I have had it for 3 months now. The only thing that has changed recent was the May security update but I'm not sure that would mess with the ear speaker.
Has anyone ever had this issue with the ear speaker. I have seen plenty of issues with the bottom speaker breaking up but not the ear piece. I really don't want to go threw the replacement process again
Sent from my Pixel XL using Tapatalk
I have a similar issue of slight distortion from earpiece and Bluetooth too.
It's noticeable especially coming from iPhone 7 and Samsung s8 that have high quality earpiece.
I bought mine few days ago second hand so I don't know if earpiece was like this from the start or broke down after an update.
I suppose we should wait till next update and see if it gets fixed
Στάλθηκε από το Pixel XL μου χρησιμοποιώντας Tapatalk
Flexia32 said:
I have already had to replace one pixel XL because of the ear speaker was so badly distorted that I could not hear well. Now on my replacement it happening again. I have had it for 3 months now. The only thing that has changed recent was the May security update but I'm not sure that would mess with the ear speaker.
Has anyone ever had this issue with the ear speaker. I have seen plenty of issues with the bottom speaker breaking up but not the ear piece. I really don't want to go threw the replacement process again
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
You and I are in exactly the same boat. I replaced mine this spring with a terrible ear speaker and I just went through the replacement process again. Waiting on my replacement to arrive. I'm really surprised that we aren't seeing more about this issue online since both of us have had this happen twice so far. It's got me a little concerned about what will happen when the 1 year warranty runs out...
chado006 said:
You and I are in exactly the same boat. I replaced mine this spring with a terrible ear speaker and I just went through the replacement process again. Waiting on my replacement to arrive. I'm really surprised that we aren't seeing more about this issue online since both of us have had this happen twice so far. It's got me a little concerned about what will happen when the 1 year warranty runs out...
Click to expand...
Click to collapse
Based on how Google treated their Nexus 6P customers after the one year warranty ran out my guess is they will tell you you're screwed --especially if it turns out to be a widespread issue. The speakers on the Pixel XL are actually pretty terrible when they are working properly. The only thing I can suggest to the poster who is reluctant to RMA his phone again is to try a factory reset first. It's possible the audio drivers got corrupted at some point and that a factory reset would fix the problem.
chado006 said:
You and I are in exactly the same boat. I replaced mine this spring with a terrible ear speaker and I just went through the replacement process again. Waiting on my replacement to arrive. I'm really surprised that we aren't seeing more about this issue online since both of us have had this happen twice so far. It's got me a little concerned about what will happen when the 1 year warranty runs out...
Click to expand...
Click to collapse
Yeah I'm worried about the after 1 year. And my 2nd replacement they just sent me has a bad GPS chip in it. I can't get any GPS location. I complied enough and asked to be compensated for receiving a defective device. Google offered me a refund for my original purchase price if I return the phone. I'm on the fence about what to do. I don't want to be stuck with a device I can't hear on after 1 year and really like this phone. I may just return it and hold it for the pixel 2 while trying to use a old device
Sent from my Pixel XL using Tapatalk
Flexia32 said:
Yeah I'm worried about the after 1 year. And my 2nd replacement they just sent me has a bad GPS chip in it. I can't get any GPS location. I complied enough and asked to be compensated for receiving a defective device. Google offered me a refund for my original purchase price if I return the phone. I'm on the fence about what to do. I don't want to be stuck with a device I can't hear on after 1 year and really like this phone. I may just return it and hold it for the pixel 2 while trying to use a old device
Click to expand...
Click to collapse
That sounds like a good idea, actually because Google likely won't help you once the warranty expires. Given the recent history of problems with the Google devices going back to the last two Nexus models if you do buy a Pixel 2 you should seriously consider springing for the two year extended warranty. Your Pixel is no longer worth the original purchase price and will be worth much less still after the Pixel 2 comes out. If Google will refund your full purchase price just months before the Pixel 2 comes out that sounds like a too good to pass up deal to me.
I've had my Pixel phone for 3 months and I'm getting the distortion on the speaker. It's so bad I can barely hear people on the other end talking. My service provider is saying to bring it in for repair and it will be covered but I'm worried since I keep hearing of the same problem.

Replacement device

I'm curious how many of you had to send you Pixel 2 XL in for a warranty replacement? Also how many replacements you have gotten? I'm on my third warranty exchange for various reasons. I'm just wondering if other people been having this much trouble with this phone as I have.
First phone: Modem issue
Second phone: USB Type-C port issue
Third phone: Current phone
I'm on #8, multiple refurbs isn't uncommon at this point.
Sent from my Pixel 2 XL using Tapatalk
Still on the same phone I ordered on release day. All good here. Shear dumb luck on my part I'm sure ?
4th one. Just received it yesterday. So far so good.
First phone. Screen burn in after a week of use. (First batch of pixel 2 xl)
Second phone they sent me was a brand new phone. It was close to perfect. Had it for a few months until I noticed bottom speaker was having issues. Could have lived with it but figured if Google would replace it for me why not.
3rd phone (Refurbished) was dented and had some type of red paint smeared around the corners when I first opened it. I have a panda version too so it was definitely noticeable. It was a refurbished phone which I didn't care, but you can clearly tell they didn't inspect it. Had it for 15 mins and ran into a few problems. Finger print scanner didn't work and top speaker did not work.
4th phone (refurbished) which I have now. So far so good. I'm hoping I don't have to do this anymore. I should've honestly just stuck with my second phone thinking back at it now.
Don't think pixels are a bad phone. Still love this phone... For me, it was a mixture of pickiness and a run of bad luck. I have 4 friends that have pixels xl 2 as well and none of them have issues.
Goog1e Phone said:
4th one. Just received it yesterday. So far so good.
First phone. Screen burn in after a week of use. (First batch of pixel 2 xl)
Second phone they sent me was a brand new phone. It was close to perfect. Had it for a few months until I noticed bottom speaker was having issues. Could have lived with it but figured if Google would replace it for me why not.
3rd phone (Refurbished) was dented and had some type of red paint smeared around the corners when I first opened it. I have a panda version too so it was definitely noticeable. It was a refurbished phone which I didn't care, but you can clearly tell they didn't inspect it. Had it for 15 mins and ran into a few problems. Finger print scanner didn't work and top speaker did not work.
4th phone (refurbished) which I have now. So far so good. I'm hoping I don't have to do this anymore. I should've honestly just stuck with my second phone thinking back at it now.
Don't think pixels are a bad phone. Still love this phone... For me, it was a mixture of pickiness and a run of bad luck. I have 4 friends that have pixels xl 2 as well and none of them have issues.
Click to expand...
Click to collapse
I received my third phone yesterday as well. Luckily I had an extra screen protector too so I didn't have to order a new one. My first two were brand new this one is refurbished. I thoroughly inspected it before I even turned it on and transferred all my data. So far so good. ?
dutchy716 said:
I received my third phone yesterday as well. Luckily I had an extra screen protector too so I didn't have to order a new one. My first two were brand new this one is refurbished. I thoroughly inspected it before I even turned it on and transferred all my data. So far so good. ?
Click to expand...
Click to collapse
How to check if it is new or refurbished?
Sent from my Google Pixel 2 XL using XDA Labs
Prattham said:
How to check if it is new or refurbished?
Click to expand...
Click to collapse
If you did an RMA, the phone will come in a different box than it would when it's new. The refurbished phones comes shipped in a box that is smaller and it only includes the phone. No accessories or charger.
I'm on my first phone. I don't believe in swapping phones too often, especially if I know it's going to exhibit similar traits once it's exchanged.
People on 3, 4 or more exchanges would be barred from exchanges if I was google, as that's just ridiculous and over the top.
Jonathan-H said:
I'm on my first phone. I don't believe in swapping phones too often, especially if I know it's going to exhibit similar traits once it's exchanged.
People on 3, 4 or more exchanges would be barred from exchanges if I was google, as that's just ridiculous and over the top.
Click to expand...
Click to collapse
My first phone would not connect to my network. I spent the better part of a day on the phone with Google support and ATT trying to fix the issue. Manually entered the APN, did a factory reset and activated a brand new sim card. Nothing would fix it.
My second phone would not let me access the internal storage or connect via ADB. Again spent the better part of the day on the phone with Google and attempted many different things to try to correct the issue.
Both cases were not my fault they were Hardware defects and both cases it was Google that initiated the warranty exchange. How is that ridiculous and over-the-top? It's not our fault the phones are defective and if I'm going to pay $1,000 for a phone I want it to work the way it was intended.
dutchy716 said:
My first phone would not connect to my network. I spent the better part of a day on the phone with Google support and ATT trying to fix the issue. Manually entered the APN, did a factory reset and activated a brand new sim card. Nothing would fix it.
My second phone would not let me access the internal storage or connect via ADB. Again spent the better part of the day on the phone with Google and attempted many different things to try to correct the issue.
Both cases were not my fault they were Hardware defects and both cases it was Google that initiated the warranty exchange. How is that ridiculous and over-the-top? It's not our fault the phones are defective and if I'm going to pay $1,000 for a phone I want it to work the way it was intended.
Click to expand...
Click to collapse
In your case it's ok but I'm sure he means for the one that are returning the phones because of something that it's not fixable like the blue tint on the screen. Folks are going insane because of it and it's simple to say that's how the screen was built.
I agree to a point. At 3 i would refund the money to the customer.
Jonathan-H said:
I'm on my first phone. I don't believe in swapping phones too often, especially if I know it's going to exhibit similar traits once it's exchanged.
People on 3, 4 or more exchanges would be barred from exchanges if I was google, as that's just ridiculous and over the top.
Click to expand...
Click to collapse
I'm on my 2nd phone.
1st phone : factory USB charger burned the port
2nd phone: will not charge to 100%. Stuck at 99%
3rd phone : On its way
Did Google do anything for you all to improve your customer experience?
State.of.mind said:
I'm on my 2nd phone.
1st phone : factory USB charger burned the port
2nd phone: will not charge to 100%. Stuck at 99%
3rd phone : On its way
Did Google do anything for you all to improve your customer experience?
Click to expand...
Click to collapse
Other than replacing the phone no.
I'm on my 7th Pixel 2 XL at this point. First one had speaker distortion and calls would cut out. My second one was great minimal blue shift and the speakers had very little distortion then phone call issues occurred and a speaker stopped working. Audio would cut in and out on wifi calling or with full signal all the time. Phone #3 = Dead Pixels/black debris under the screen, Phone #4 = speaker distortion so bad I couldn't understand anyone on a phone call, Phone #5 and #6 = Dead Pixels/black debris. I'm on phone #7 and there was a cosmetic imperfection out of the box like a scratch under the screen? I noticed it under the lighting I was using when applying my whitestone protector Also on the bottom a pixel is stuck/dead but I'll never see it under normal usage so I'll live with it. The speakers on this one have pretty much no distortion on phone calls which is important for business. The "scratch/imperfection" will never be seen again with the whitestone on it. Just crazy how poor their quality control is this time around. Also, these were all brand new devices out of the box! Majority were built in October and 2 were from December.
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So I'm pretty convinced that Google is probably sending out returned devices to customers or it's the same type of defect. I've had my phone in a fabaric case since day one and I take it out daily to clean it/make sure there's no debris. I'm keeping this one because the speakers have no distortion on calls or videos. Also the other marks are just smudges and were wiped off.
.
zetsumeikuro said:
So I'm pretty convinced that Google is probably sending out returned devices to customers or it's the same type of defect. I've had my phone in a fabaric case since day one and I take it out daily to clean it/make sure there's no debris. I'm keeping this one because the speakers have no distortion on calls or videos. Also the other marks are just smudges and were wiped off. .
Click to expand...
Click to collapse
Yeah that must've been a returned phone. I've had my phone since October and even I don't have those scratches.
I think the RMA process is a joke TBH. Don't think it's Google's fault. The company (Cynergy) that handles their defect phones doesn't seem to inspect the phones as close as they should.
Google claims a refurbished phone is practically brand new since they're suppose to replace the part that was defective and change the housing of the phones to be new... But in my case that was a lie. The refurb RMA phones I have received have had some type of dented/scratch or markings.
equlizer said:
I agree to a point. At 3 i would refund the money to the customer.
Click to expand...
Click to collapse
Refund the money so they go and buy a phone from another company?
Google keeps customers returning by putting the customer's concerns as a top priority.
EeZeEpEe said:
Yeah that must've been a returned phone. I've had my phone since October and even I don't have those scratches.
Click to expand...
Click to collapse
Yeah, all the devices I had I never had any scratches on them with my day to day use with protector + case. But I thought it was cause the speakers were clean and lint free. I'm just going to keep this one because the speakers are perfect and don't distort for my needs. Just sad that I have to settle because of all the other phones with crappy speakers. But my hopes are in the XL 3 being better and I'll trade this one in for store credit.
Goog1e Phone said:
I think the RMA process is a joke TBH. Don't think it's Google's fault. The company (Cynergy) that handles their defect phones doesn't seem to inspect the phones as close as they should.
Google claims a refurbished phone is practically brand new since they're suppose to replace the part that was defective and change the housing of the phones to be new... But in my case that was a lie. The refurb RMA phones I have received have had some type of dented/scratch or markings.
Click to expand...
Click to collapse
This replacement device came in the brand new retail package and it was sealed. But I guess that doesn't mean much since they can just clean it up and wrap it back up and put a sticker back on and send it out.
On my 3rd replacement device, blue tint has been horrible on each device received. Sending back the replacement devices and keeping my original device that does not have the blue tint issue, but has a speaker that goes out at times.
Now my wifes panda pixel 2 xl has bubbles/what looks to be like an oil stain under the display. Wish me luck

Is it worth paying 200€ for a repair in 2021?

Hi everyone.
My brother just updated his OnePlus 7T to a brand new OnePlus 9, so I "inherited" his 7T. The screen is cracked, but it still works, and the back cover is totally cracked too. I just searched in OnePlus and the repair will be around 200-250€. Is it still worth? Or should I just try to buy a new one?
Thanks in advance. I really like this smartphone, but I'm not sure about spending that amount of money in an almost 2 year old phone...
PS: I have been using a OnePlus 5T for the last three years and it's still performing well, but I was thinking about buying a new smartphone because the battery of my 5T is dying.
alex7171 said:
Hi everyone.
My brother just updated his OnePlus 7T to a brand new OnePlus 9, so I "inherited" his 7T. The screen is cracked, but it still works, and the back cover is totally cracked too. I just searched in OnePlus and the repair will be around 200-250€. Is it still worth? Or should I just try to buy a new one?
Thanks in advance. I really like this smartphone, but I'm not sure about spending that amount of money in an almost 2 year old phone...
PS: I have been using a OnePlus 5T for the last three years and it's still performing well, but I was thinking about buying a new smartphone because the battery of my 5T is dying.
Click to expand...
Click to collapse
Nope, next will be the battery.
Put a case on it to hide the back and tempered glass to cover the front crack and good to go
I moved from a oneplus 3T to a 7T three months back and spent about as much you're paying for the repair of the phone. Maybe a little more than that but the jump was astounding. The screen, speakers, cameras all make it worth the upgrade. Although in your case I can see the cost is mostly for repairs than the phone itself. I would personally recommend you go for it and despite the behavior of oneplus not promising updates on time. The usability is far superior than any previous phone I've owned
There may be additional internal damage.
Always keep these phones in a good case...
I second @HueyT
Of the phone still works out a good cover on the back and a glass or sapphire screen protector on the front and use it until you can afford what you want or until it dies.
Thanks everyone for the replies! Finally, I think I'll repair only the screen. I can buy a back cover from aliexpress for 15€ and put it by myself, and then send it to OnePlus to have a "new" phone for 190€. Looking for other phones, I won't probably find another smartphone like the 7T for that price so...

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