Nevermind. Turned out to be my Incipio Tempered Glass Screen Protector.
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Hoping I'm not the only one with this issue. I can't tell if it's the Oreo 8.1 update or the latest version of the Phone app that's causing this, but when on a call and the screen is switched off, it should usually (obviously) come back on when you take it off of your ear, but in my case it does not. It's basically impossible to hang up (unless the other person hangs up first) or use any feature during the call (keypad, speakers, mute, etc). Pressing the power button does nothing. Scanning the fingerprint scanner does nothing. The only way to get into the phone is through the double power button feature to access the camera.
Needless to say, this is f---- annoying as I like my phone to work like a phone when I'm using it.
I've reset the phone (had to for another issue), and it didn't fix the issue. I forgot to check before the Phone app updated, and I can't downgrade now.
Help.
Related
Everytime I boot my phone up, it works fine up until when the screen goes into sleep mode. Once it goes into sleep mode I cannot turn the screen back on, it stays black. The keyboard, end and answer key lights show up when I press the power button but the screen just stays black no matter what button I press.
I end up having to either take the battery out or using the stick to press the reset button on the side in order to get the phone to where I can see the screen again. I have adjusted the settings to where the screen doesnt go into sleep mode and the screen just stays on but that drains my battery. I want to be able to have my screen go off so I can save power but if it goes off it wont come on again until I reboot.
I have done a hard reset. This problem started happening to me when I started using the Energy Rom but I've even flashed different Roms and the problem still exist.
Somebody please tell me what's wrong! I need help! This is a big annoying problem to have. Thanks.
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
sh4d0w86 said:
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
Click to expand...
Click to collapse
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
themasterhook2000 said:
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
Click to expand...
Click to collapse
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
sh4d0w86 said:
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
Click to expand...
Click to collapse
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
themasterhook2000 said:
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
Click to expand...
Click to collapse
: / sorry. i am unsure.
maybe you have a lose connection?
sh4d0w86.
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Same problem
themasterhook2000 said:
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Click to expand...
Click to collapse
My phone also dos not come back on, when I put it in out the sreen with the power button on top, or when the phone goes to sleep. Nothing can put it back on(opening te keyboard, pulling out the stylis, presing the answer-, windows-, back- and end button). I and up using a music players too keep the phone busy what's makes it operational. Cant really remember when this started happening exactly. My phone is at the moment loaded with a standard ROM. I used too have a custom ROM.
My TP2 does this too, although I only encounter the problem sometimes when someone calls. I answer and put the phone next to my ear, the screen goes black as it should and the phone just dies. I can't hear what the other person is saying and the screen wont turn on anymore. I have to take out the battery to reboot.
set light sensor to manual in settings. You have some bad or fragmented code causing the problem. Pretty common actually, many different reasons, but usually either a bad light or proximity sensor or software issue. Setting the sensor to manual should do it, if not, hard reset and allow the phone to fully set up before touching it, to allow full customization process to complete. Search my posts on SOD (sleep of death) for more information.
Funny this was brought up. Now im worried I just dropped 250.00 and have a new one coming.
Mine started with the ear piece quit working. couldnt hear anything except on speaker.
Anyway I started having the screen issue over a month ago, only way to get it back was soft reset with the stylus. Also when the screen was lit, I couldn't hit the power button to turn the screen off. At times the screen would be on 24/7 and I just dealt with it. The times when it decieded to go to sleep was when I needed the soft reset. Well long story short I forgot my charger one day at work and the battery died. after pressing the power button for hours with no response, moving the screen in all diffrent directions as I pressed the button.It came on once after hrs of messing with it. Well today it died again and I am fed up with it so out came the tools. Once I opened it up I noticed the ribbon that feeds the screen from the mother board was worn and torn. the ribbon slides everytime the keyboard is slid out and it rubs on both sides of the phone. I thought maybe mine was just a fluke and was installed wrong considering the phone being 10 months old but now I read this and see maybe its a common problem. The cheapest I could find the Ribbon was 56.00 so I didnt want to chance it not being the issue.
I just got my new AT&T S3 a few days ago, and there's a problem I seem to be having with every single phone call I make or receive.
During the call, the screen goes dark, and none of the buttons seem to be able to wake it up again until the other party hangs up. I've literally had to rip my Otterbox off and yank the battery out to hang up during one call to an IVR system that just wouldn't hang up on its own (I guess I could have pressed the right combination of buttons to force a reboot, but at that point I was in no mood to spend 5 minutes experimenting with different permutations of power, vol-, and vol+ to find the magic combo).
Here's what I think might be happening. Note that I haven't exhaustively spent lots of time debugging it yet, on the theory that if it's a common bug, somebody else already has:
Call begins.
Hall Effect sensor triggered by proximity to face. Screen turned off, touchscreen input disabled.
Display settings ticking away in the background force timeout after N seconds. Ignores the fact that the display is already off, and puts the phone to sleep "for real" (at least, the part handling the UI), neglecting to re-enable the power button first.
I'm done with my call. I move the phone away from my face to hang up (or pull up the keypad to enter a selection). Hall Effect sensor broadcasts intent to turn on screen and re-enable touchscreen, and its intent falls on deaf ears because the phone is officially asleep and ignoring it.
Panic. Press power button. Seemingly ignored (though the phone might be waking up enough to see a note telling it to ignore the button, and going back to sleep without further action).
Anger. Press home button. Press volume buttons. Swear violently, and get really mad.
(other party hangs up; lock gets released, phone is awakened and problem seems to go away)
or...
(furiously press various two- and three-finger combinations of power, vol+, vol-, and home until either the call terminates or the phone reboots)
For what it's worth, the same bug show up if I make a call in my car, but the bluetooth call-control button DOES work, even though the phone itself appears to be a darkened unresponsive brick, and triggering a hangup via bluetooth wakes it back up again. I KNOW this isn't due to Tasker or anything, because I've had this problem literally since I made my first call on the new phone to terminate my Sprint account, when it was 100% stock and virgin.
I had the same problem with my white s3 . Then I changed the screen protector and cleansed the proximity sensor with a dust free cloth and haven't had any problems since
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Well, I found the root of my problem: the S3's proximity sensor isn't a Hall Effect sensor, it's near-infrared... and the plastic shell on my case is yellow, which meant it was reflecting too much near-infrared light back into the sensor and triggering it continuously from the moment the LED turned on. I ended up blackening the plastic that surrounds the sensor using a Sharpie marker, and it solved the problem.
Samsung S3 won't hang up
I have the same problem and found that I can insert earphones to phone to make light come back on. After looking at this forum I also noticed a setting (which I haven't tried yet). It's the 3rd from last under settings. Settings-Accessibility-Answering/ending calls-The power key ends calls.
I'm hoping that will work.
hi guys, does any one else experience this problem..
i usually wake the phone up with the home button, but sometimes i press it, the image will pop up and then close and it will be asleep again, it will keep doing this for a while, but then a couple of hours later it will be fine..
ive experience this a number of times, abit annoying but the power button is there so not a major issue
Using: stock lockscreen with picture. Happened here as well, triggering the home button works for me.
I also have same problem sometime. Not a big deal, just an annoyance.
Sent from my SD4930UR using XDA Forums
glad im not the only one..haha
quite the same
This really bothers me, so does the absence of the amazon feedback or technical support.
I don´t think this is a problem caused by the home button.
I guess this comes from the proximity sensor under the front camera.
Cover it and it will be the same.
Sometimes i had the same problem in an dark environment with an screen protector at the phone.
Changing the screen protection worked for me.
I have the same problem. My phone is still in the clear plastic to protect as I'm not sure what I'm going to do with the device. My home button has never worked to awake the device.
The plastic protective cover is causing this.
LG G4 international version.
Any one experiencing while you move the phone to your ear during a call, the screen goes off. But when you remove phone from ear the screen will not come back on. I have tired double tapping screen, using volume keys to activate the screen on again.
Is there a work around or anyone else having this problem?
Thanks
I think it was the glass screen protector, covering the sensor. I will try another one that has the cut out. But after removing the protector it is fine again.
My Verizon version seems to act up about half the time by not turning back on when I pull the phone down. My phone is naked so there's nothing that should be interfering.
Same here. No screen protector.
I had that happen once but it turned out that I had a notification that was causing the issue. When I started the call all was fine but during the call the notification arrived and the screen would not come back on until I pressed the power button. Then I could see the notification and dismiss it and all went back to normal
My wife asked me few times, honey, why do I have hundreds of black or useless photos on my phone? At first, I thought our smart toddlers were playing with her phone, but they are not smart enough to unlock it using the invisible pattern lock! So today I decided to clean the sticking volume buttons from juice and I pressed Volume up for more than 2 seconds and the phone vibrated for half a second and the camera turned on.. WTF? So I turned off the screen using the power button and pressed the Vol Down and same thing, phone vibed and camera came on but the photo icon has a lock on it.. So, I checked my phone running e98010k but it doesn't work, my phone doesn't turn the camera on at all.. Can anyone help me disable this feature? An no, case won't help and she's not gonna have it on a belt clip either, thanks.