I just got my new AT&T S3 a few days ago, and there's a problem I seem to be having with every single phone call I make or receive.
During the call, the screen goes dark, and none of the buttons seem to be able to wake it up again until the other party hangs up. I've literally had to rip my Otterbox off and yank the battery out to hang up during one call to an IVR system that just wouldn't hang up on its own (I guess I could have pressed the right combination of buttons to force a reboot, but at that point I was in no mood to spend 5 minutes experimenting with different permutations of power, vol-, and vol+ to find the magic combo).
Here's what I think might be happening. Note that I haven't exhaustively spent lots of time debugging it yet, on the theory that if it's a common bug, somebody else already has:
Call begins.
Hall Effect sensor triggered by proximity to face. Screen turned off, touchscreen input disabled.
Display settings ticking away in the background force timeout after N seconds. Ignores the fact that the display is already off, and puts the phone to sleep "for real" (at least, the part handling the UI), neglecting to re-enable the power button first.
I'm done with my call. I move the phone away from my face to hang up (or pull up the keypad to enter a selection). Hall Effect sensor broadcasts intent to turn on screen and re-enable touchscreen, and its intent falls on deaf ears because the phone is officially asleep and ignoring it.
Panic. Press power button. Seemingly ignored (though the phone might be waking up enough to see a note telling it to ignore the button, and going back to sleep without further action).
Anger. Press home button. Press volume buttons. Swear violently, and get really mad.
(other party hangs up; lock gets released, phone is awakened and problem seems to go away)
or...
(furiously press various two- and three-finger combinations of power, vol+, vol-, and home until either the call terminates or the phone reboots)
For what it's worth, the same bug show up if I make a call in my car, but the bluetooth call-control button DOES work, even though the phone itself appears to be a darkened unresponsive brick, and triggering a hangup via bluetooth wakes it back up again. I KNOW this isn't due to Tasker or anything, because I've had this problem literally since I made my first call on the new phone to terminate my Sprint account, when it was 100% stock and virgin.
I had the same problem with my white s3 . Then I changed the screen protector and cleansed the proximity sensor with a dust free cloth and haven't had any problems since
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Well, I found the root of my problem: the S3's proximity sensor isn't a Hall Effect sensor, it's near-infrared... and the plastic shell on my case is yellow, which meant it was reflecting too much near-infrared light back into the sensor and triggering it continuously from the moment the LED turned on. I ended up blackening the plastic that surrounds the sensor using a Sharpie marker, and it solved the problem.
Samsung S3 won't hang up
I have the same problem and found that I can insert earphones to phone to make light come back on. After looking at this forum I also noticed a setting (which I haven't tried yet). It's the 3rd from last under settings. Settings-Accessibility-Answering/ending calls-The power key ends calls.
I'm hoping that will work.
Related
Seems the TP2 also has a "grip of death" of sorts. Basically if you hit the Volume Buttons on the side of the devise and touch the screen, it automatically activates the Screen align util and until you complete the Screen align to the devices satisfaction, You are stuck there.
Basically this translates to any time you use the Volume Buttons while holding the phone to your face, It activates the Screen Align Util. (At least that is what happens to me about 10 times a day)
Does anyone know of a way to deactivate this "Feature/Major Annoyance"?
Thanks
mine does not do this. i suspect something is wrong with your device.
This also does not happen with my phone, just tested it out. Even called myself at work. Are you using a cooked ROM or stock? I am using stock ROM from AT&T
Try again. Hit both Volume Buttons (Simultaneously) on the side of the phone and tap the screen, It will start up the align screen until every time. I have verified that this VZN and Sprint TP2`s. It may be a CDMA thing but this feature is designed into the phone (And it sucks!).
Anyone know of a way to disable this?
mine does that from time to time, but I never figured out what causes it, but, you are right it is ANNOYING when it happens.
Cooked rom, if it makes any difference.
Hi all,
Confirmed on UK TP2 - stock WM6.5 ROM, no special apps etc installed. Had to soft reset to get out from a mixed screen align/text message app screen.
No looping align screen after reset - but annoying. Best suggestion (without being sarcastic!) - don't press both volume buttons at once, seems to be a way into a "fix the problem" mode for those with grossly un-aligned screens. How else could you get into align screen to fix the problem? ... aka "feature not a bug".
adam.
both volum buttons?
under what scenario are you hitting both volum buttons at the same time, with enough force to depress them, and touching the screen? I tried doing this on purpose and its almost impossible to do with intention much less on accident. you would have to be gripping your phone with massive, angry, force. maybe the fix is to stop talking to whomever it is that is pissing you off.
in anycase, i still could not get this replicated on the tmobile tp2. of course i am using the fastest and most stable rom provided for this phone: stock wm 6.1 with tf3d. so maybe its a feature of 6.5.x and some rendition of sense 2.x
Hold the Phone in your left hand. In my case my Thumb naturally rests on the Volume Buttons. My Thumb covers both Volume buttons. Now if I get a call and the phone against my Face and I attempt to adjust the volume with my Thumb (By rocking my Thumb up or down), Sometimes I manage to accidentally hit both. If that happens, The Screen align will start up every time because the screen is already touching my face.
I have talked with many other TP2 owners that have this same problems however they did not know what was causing it. All they knew was the Screen align kept starting up randomly.
Back to.. Is it possible to disable this? Maybe even assign a different key combination to start the screen align util such as Vol Down and endcall or something. It is too easy to accidentally press both volume buttons if you are on a call. If you do that while the phone is touching your face, the screen align will start and the phone is now locked until you get out the stylus and go through the realign.
Everytime I boot my phone up, it works fine up until when the screen goes into sleep mode. Once it goes into sleep mode I cannot turn the screen back on, it stays black. The keyboard, end and answer key lights show up when I press the power button but the screen just stays black no matter what button I press.
I end up having to either take the battery out or using the stick to press the reset button on the side in order to get the phone to where I can see the screen again. I have adjusted the settings to where the screen doesnt go into sleep mode and the screen just stays on but that drains my battery. I want to be able to have my screen go off so I can save power but if it goes off it wont come on again until I reboot.
I have done a hard reset. This problem started happening to me when I started using the Energy Rom but I've even flashed different Roms and the problem still exist.
Somebody please tell me what's wrong! I need help! This is a big annoying problem to have. Thanks.
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
sh4d0w86 said:
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
Click to expand...
Click to collapse
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
themasterhook2000 said:
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
Click to expand...
Click to collapse
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
sh4d0w86 said:
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
Click to expand...
Click to collapse
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
themasterhook2000 said:
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
Click to expand...
Click to collapse
: / sorry. i am unsure.
maybe you have a lose connection?
sh4d0w86.
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Same problem
themasterhook2000 said:
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Click to expand...
Click to collapse
My phone also dos not come back on, when I put it in out the sreen with the power button on top, or when the phone goes to sleep. Nothing can put it back on(opening te keyboard, pulling out the stylis, presing the answer-, windows-, back- and end button). I and up using a music players too keep the phone busy what's makes it operational. Cant really remember when this started happening exactly. My phone is at the moment loaded with a standard ROM. I used too have a custom ROM.
My TP2 does this too, although I only encounter the problem sometimes when someone calls. I answer and put the phone next to my ear, the screen goes black as it should and the phone just dies. I can't hear what the other person is saying and the screen wont turn on anymore. I have to take out the battery to reboot.
set light sensor to manual in settings. You have some bad or fragmented code causing the problem. Pretty common actually, many different reasons, but usually either a bad light or proximity sensor or software issue. Setting the sensor to manual should do it, if not, hard reset and allow the phone to fully set up before touching it, to allow full customization process to complete. Search my posts on SOD (sleep of death) for more information.
Funny this was brought up. Now im worried I just dropped 250.00 and have a new one coming.
Mine started with the ear piece quit working. couldnt hear anything except on speaker.
Anyway I started having the screen issue over a month ago, only way to get it back was soft reset with the stylus. Also when the screen was lit, I couldn't hit the power button to turn the screen off. At times the screen would be on 24/7 and I just dealt with it. The times when it decieded to go to sleep was when I needed the soft reset. Well long story short I forgot my charger one day at work and the battery died. after pressing the power button for hours with no response, moving the screen in all diffrent directions as I pressed the button.It came on once after hrs of messing with it. Well today it died again and I am fed up with it so out came the tools. Once I opened it up I noticed the ribbon that feeds the screen from the mother board was worn and torn. the ribbon slides everytime the keyboard is slid out and it rubs on both sides of the phone. I thought maybe mine was just a fluke and was installed wrong considering the phone being 10 months old but now I read this and see maybe its a common problem. The cheapest I could find the Ribbon was 56.00 so I didnt want to chance it not being the issue.
So my DHD seems to not be turning the screen off properly as I hold it against my ear, and for the third time in a week I've just hung up on someone as a result
Firstly, am I holding it wrong? Should it be touching my head?
And if that doesn't work, are there any alternatives (i.e force the screen on or off)?
press the power button to shut down screen display during calls.It happened to me too.
Ah why didn't I think of that?! thank you! That won't affect the call in any way though will it?
You may also try application: Proximity recalibrator.
It is usefull in case proximity sensor doesn't lock screen when you are talking.
I love the Note 5, but I keep accidentally putting calls on hold when using it in the "traditional" way - putting the phone to my ear.
I've discovered that somehow the screen is coming back to life while I talk - and I'm accidentally touching the "On Hold" virtual button on the call screen in the upper right corner.
I feel a bit stupid even posting this, but the Note 5 is my first Lollipop and phablet experience. I don't remember the "On Hold" button even showing up on my GSIV call screen. Could it be a proximity sensor issue?
Has anyone else experienced this and if so, is there a fix?
Yes, your proximity sensor may be defective. My screen stays off when I hold the phone to my ear.
As a mitigation, you could try keeping your fingers on the side of the phone, off the screen, and lower than where the hold button is; also, hold the phone at an angle, with only the top edge held against your ear.
I have the same problem...the proximity sensor is fine, screen does go blank when on call..but nearly every day, maybe due to angle I hold phone which makes it think I am not on the phone! It keeps going on hold. Any way to resolve? Or any workarounds people have done? Really annoying, sometimes happens 2-3 times on the same call!!!
I am having the same issue. Any fix for this?
Could glass screen protector be causing this?
If you're using a custom Marshmallow ROM, whether it's Resurrection Remix, Vanir, CandySix, Bliss, Xenon, or any other, and you're experiencing calls being dropped, I think I might have found a solution for you, and it's easier than you think! After hours of downloading, flashing, and testing different ROMs, calling friends and family to test for calls getting dropped, google searching everywhere, etc. I found out that a particular combination of settings might be triggering the phone to drop calls, or as I'll explain in a minute, to hang up.
As it turns out, there are a couple of settings in the new custom ROMs that might cause the problem. The first one is the "Tap to Wake" setting. This nice little feature allows you to turn on the screen by double tapping it. The second setting is the "End Call" by pressing the power button. Thanks to our lovely LG G3 back power button, it's really easy to finish a call by pressing the power button.
Both settings are wonderful and harmless on their own, but when they're combined they will definitely cause problems. Let me explain. You see, when you're making a phone call, once you dial and hold the device near your ear, the proximity sensor detects your face and turns off the screen. This avoids unwanted touchscreen taps (Your ear might accidentally touch the hang up button if the screen was on). However, when the screen is off, your ear still touches the screen multiple times while you talk, your ear becomes like a finger, tapping and double-tapping the screen while you're happily talking to your other half.
Now, normally, this ear-tapping doesn't cause any problems, the screen is off after all, right? Well, bear with me a little longer and you'll see what's going on here.
You might think that when the screen is off, double tapping it sends a "turn on screen" signal to the phone, right? Well, not really. The double tap only simulates a power button press... That wouldn't normally cause any issues, right? But, if you're in the middle of a phone call, what does the power button do? Yes, you guessed it right. It hangs up.
So, that's what's happening, calls are not getting dropped, you are literally hanging up! with your ear!
FIX: Do not have both "Tap to Wake" and "End Call Power Button" enabled. You have to disable one of them.
I really hope this helps a lot of unsuspecting users like me that were concerned about this call dropping issue. Hopefully ROM developers notice this too and help us fix it for real so that we can have both settings enabled.
and so in the sense that i never enabled that to begin with what is the countermeasure?
Dropped Calls
thelgog said:
and so in the sense that i never enabled that to begin with what is the countermeasure?
Click to expand...
Click to collapse
If you don't have any of those settings enabled, then you're good! If you're still experiencing dropped calls, it might be the modem, or the kernel, the signal, the ROM, it could be anything... that's why I spent hours trying to find the cause of my calls getting dropped... hope you find yours...