while on call proximity sensor does not work properly? - G4 Q&A, Help & Troubleshooting

LG G4 international version.
Any one experiencing while you move the phone to your ear during a call, the screen goes off. But when you remove phone from ear the screen will not come back on. I have tired double tapping screen, using volume keys to activate the screen on again.
Is there a work around or anyone else having this problem?
Thanks

I think it was the glass screen protector, covering the sensor. I will try another one that has the cut out. But after removing the protector it is fine again.

My Verizon version seems to act up about half the time by not turning back on when I pull the phone down. My phone is naked so there's nothing that should be interfering.

Same here. No screen protector.

I had that happen once but it turned out that I had a notification that was causing the issue. When I started the call all was fine but during the call the notification arrived and the screen would not come back on until I pressed the power button. Then I could see the notification and dismiss it and all went back to normal

Related

screen shut down when dialling out...

how on earth do you activate the screen? not sure if it is normal, but when i make an outbound call the screen shuts down, and no matter what buttons i press the screen doesn't come back. i guess it makes sense that the touch screen is not on when it is pressed against your face or ear, but i would just like to know how to bring the screen back as it is not all that obvious to me.
shake the screen
The proximity sensor is at the very top of the screen, near the top left corner. Normally, this dims the screen when you hold the phone to your ear and talk. Make sure you are not accidentally covering that spot when you grip the phone. Try calling a number and covering/uncovering the top left of the screen, and you should see the screen come on and off as you do this. There is a little delay, so don't expect instant results. If the delay is more than a second or so, something is wrong. If you are sure you are not covering the sensor and the screen is dimming unexpectedly, the phone is defective and should be returned or exchanged. The screen should always come on during a call when the sensor is uncovered, to allow you do dial additional numbers, hang up, etc.

[Q] Proximity Sensor Issue

I've noticed that the proximity sensor seems not to work properly anymore. The screen will turn off when near the ear during calls and turned back on right away when I took it away from my face just a little. Now it seems that the screen stays turned off for a longer period of time when taking it away from my face, I have to hit the power button to turn the screen on and sometimes multiple times. I never dropped my phone once, and my phone was never rooted with a custom rom it was all stock. Is anyone else having these issues? I have even changed the Power ON OFF Cable flex Proximity Sensor. I did a diagnostic *#*#3424#*#* P-sensor but when I cover the sensor only the lights menu turns on the screen doesn’t get black.
Thanks for help

[Q] In call screenlock possible?

My old Note 2 turned the screen of while a call was in progress but the Note 4 doesn't and I can't find a setting to make it happen. Anybody know if it's possible to get the screen turned off during calls- and if so, where do I find that setting?
Thanks!
It looks like that setting is now removed. Might be due to the fact Samsung is trying to market the phone to a wider market.
But you can turn off the screen with the power button.
Or if you have a flip case it will turn off the screen like how it does with proximity sensor. There was a proximity option in the note 2 as well they seem to have removed that too.
Thank you- appreciate the info! Wish they woulda left that stuff in but I will train myself to power the screen down now.
That is strange, my Note 4 shuts the screen off when I am on the phone..
Mine as well.. just tested.. called my phone and answered. While the call was active i put the phone to my ear and then pulled it away. When the pho e was withing 2 inches or so to my ear the screen shut off. When i pulled it away from my ear i could see the screen come back on. Tried multiple times with same result.
I never paid attention to this feature since I always had it with my previous phone and with the Note 4 it wasn't an issue for the first couple months. So it must've been activated but now it is not. Gotta find that mystery setting!
I find that if I have Bluetooth connected, the screen will not turn off in-call. But the screen will turn off in-call if my Bluetooth is not connected.
Sent from my SM-N910T using Tapatalk
I changed nothing and the screen is locking now. I got no explanation for that.
I'm having the issue where my proximity sensor appears to just not be working.
I can lay the phone on a table and make a call out. The second I hit call the phone goes black. Take my hand away, nothing. The only way to bring the screen back up is to press the home or power button. Problem there is, the screen never blacks out. I can put my hand over the sensor, nothing. Unless I hit a button again.

[Q] Accidentally putting calls on hold

I love the Note 5, but I keep accidentally putting calls on hold when using it in the "traditional" way - putting the phone to my ear.
I've discovered that somehow the screen is coming back to life while I talk - and I'm accidentally touching the "On Hold" virtual button on the call screen in the upper right corner.
I feel a bit stupid even posting this, but the Note 5 is my first Lollipop and phablet experience. I don't remember the "On Hold" button even showing up on my GSIV call screen. Could it be a proximity sensor issue?
Has anyone else experienced this and if so, is there a fix?
Yes, your proximity sensor may be defective. My screen stays off when I hold the phone to my ear.
As a mitigation, you could try keeping your fingers on the side of the phone, off the screen, and lower than where the hold button is; also, hold the phone at an angle, with only the top edge held against your ear.
I have the same problem...the proximity sensor is fine, screen does go blank when on call..but nearly every day, maybe due to angle I hold phone which makes it think I am not on the phone! It keeps going on hold. Any way to resolve? Or any workarounds people have done? Really annoying, sometimes happens 2-3 times on the same call!!!
I am having the same issue. Any fix for this?
Could glass screen protector be causing this?

Phone App Screen Wake Up Issue

Nevermind. Turned out to be my Incipio Tempered Glass Screen Protector.
------
Hoping I'm not the only one with this issue. I can't tell if it's the Oreo 8.1 update or the latest version of the Phone app that's causing this, but when on a call and the screen is switched off, it should usually (obviously) come back on when you take it off of your ear, but in my case it does not. It's basically impossible to hang up (unless the other person hangs up first) or use any feature during the call (keypad, speakers, mute, etc). Pressing the power button does nothing. Scanning the fingerprint scanner does nothing. The only way to get into the phone is through the double power button feature to access the camera.
Needless to say, this is f---- annoying as I like my phone to work like a phone when I'm using it.
I've reset the phone (had to for another issue), and it didn't fix the issue. I forgot to check before the Phone app updated, and I can't downgrade now.
Help.

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