Hey all, I'm having some trouble here. My best friend past away in a car accident a month ago, 5 hours away from his place. His mother and I would like to know what he was doing out there in the first place. The Coroner gave her the phone, and since I'm in IT, she gave it to me. So far I can access photos, videos, etc, but the screen is completely smashed. part of the display itself (under the glass) is missing. Here's my other problem, I don't know his passcode, even if I did acquire an old phone and did a parts swap. Windows is not detecting the phone as a phone (probably cause I havent put his passcode in), but detects it as a removable storage device. so far, I can't find an app for PC that will detect the phone in this state, and I need to pull the SMS/MMS data off of the phone, and everything else. The phone is NOT rooted. His mom trusted me to do this for her, and so far all I've gotten are the photos and voice recordings. Can anyone help me out?
sublimeload said:
Hey all, I'm having some trouble here. My best friend past away in a car accident a month ago, 5 hours away from his place. His mother and I would like to know what he was doing out there in the first place. The Coroner gave her the phone, and since I'm in IT, she gave it to me. So far I can access photos, videos, etc, but the screen is completely smashed. part of the display itself (under the glass) is missing. Here's my other problem, I don't know his passcode, even if I did acquire an old phone and did a parts swap. Windows is not detecting the phone as a phone (probably cause I havent put his passcode in), but detects it as a removable storage device. so far, I can't find an app for PC that will detect the phone in this state, and I need to pull the SMS/MMS data off of the phone, and everything else. The phone is NOT rooted. His mom trusted me to do this for her, and so far all I've gotten are the photos and voice recordings. Can anyone help me out?
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Click to collapse
I feel sorry for your loss. You and his mom have my condolences.. If his mom does not know the passcode then there is only limted help we can offer. I am not saying it can't be done.
It is XDA Policy to not post instructions on unlocking phones with passcodes. So I apologize I can't help any further.
There are threads that detail how to do this. Can't say for sure they are all still there, but I have seen them.
I've seen some that tell how to get around the screen lock passcode/password, and some that detail how to pull all data from a device with a broken screen for backup before sending it for repair.
I too, am very sorry to hear about your loss..... I will keep you in my prayers and hope you may find the strength and closure you need to get through such a difficult tragedy...
Sent from my SGH-T999 using Tapatalk
I was listening to a podcast and out of nowhere my phone turned off. I tried to turn it back on, but it keeps getting stuck on the LG start up screen (almost like a bootloop). I manged to get it to turn on once and it turned itself off after a couple of minutes. I tried taking the battery out, but that didn't help. Any help would be greatly appreciated.
I looked into it more and found out it happens to a lot of people. Im going to try to get a replacement phone.
I have a question about the warranty though. Apparently they may not fix the phone if there is physical damage to it (because they cant tell if its your fault it broke). My screen has around 5 cracks on it. Has anyone tried to get lg to replace/fix your phone with physical damage to it? If so how did it go?
Just try it. Worst case is they send it back
If you are lucky the bootloop gets fixed and they ask your if you want to get the screen replaced for some $$. (Don't know the real numbers but frontscreen should be around 50$)
And don't listen to the service staff. The repair team from LG decides if your phone is getting repaired.
Most common mistake by too much people.
I had the same problem with my Lg G4. I took it to AT&T Service Center and they wanted to replace it. However, I have important stuff saved on the phone. Do you think they can download or recover the data? Is it possible to do? I would think they know how, but just wondering if anyone knows for sure.
Tiger78232 said:
I had the same problem with my Lg G4. I took it to AT&T Service Center and they wanted to replace it. However, I have important stuff saved on the phone. Do you think they can download or recover the data? Is it possible to do? I would think they know how, but just wondering if anyone knows for sure.
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Click to collapse
If you saved it to the sd card then you are fine. If not you can ask them if they can. I'm not sure if they would be able to or not
Hi all,
I am not sure if this is better in a different Thread, so admin please move if so..
BE CAREFULL !!!! If you plan to root you S9, do NEVER do the following:
Switch on your S9 for the very first time and once you are forced to set-up a new google account, REMEMBER the data you enter !!!!!!!
Even if you (like me) do not want a google account, do not enter anything stupid, a password that you dont remember...
BECAUSE, if you now do a factory-reset from the bootloder, the phone will be lost forever!!!!!
You will have to send your phone to a SAMSUNG Service-center for unlock...
Thanks to Google and Samsung, this "feature" is very close to be illegal...
That sounds like FRP lock. If you know what you're doing (and you didn't steal the phone) there are ways around it.
joe535 said:
Hi all,
I am not sure if this is better in a different Thread, so admin please move if so..
BE CAREFULL !!!! If you plan to root you S9, do NEVER do the following:
Switch on your S9 for the very first time and once you are forced to set-up a new google account, REMEMBER the data you enter !!!!!!!
Even if you (like me) do not want a google account, do not enter anything stupid, a password that you dont remember...
BECAUSE, if you now do a factory-reset from the bootloder, the phone will be lost forever!!!!!
You will have to send your phone to a SAMSUNG Service-center for unlock...
Thanks to Google and Samsung, this "feature" is very close to be illegal...
Click to expand...
Click to collapse
This has been the case for a long time, and the same with iPhones, don't forget your login, make sure you have a recovery for your email password and don't steal phones
Not sure why it should be illegal to protect people's personal info
joe535 said:
Thanks to Google and Samsung, this "feature" is very close to be illegal...
Click to expand...
Click to collapse
What's actually illegal is people "forgetting" their password for "their" (newly acquired) phone.
So yeah. Let's totally make it easier to bypass you forgetting your password. While we're at it, let's just get rid of all security measures because they can be inconvenient at times.
FRP is a Documented Feature
The online Samsung S9 documentation does document the Factory Data Reset process. While this is surprising if it happens to you the feature is designed to help make stolen phone less valuable. At least in theory.
Note: When you sign in to a Google Account on your device, Factory Reset Protection is activated. This protects your device in the event it is lost or stolen. If you reset your device to factory default settings with the Factory Reset Protection (FRP) feature activated, you must enter the user name and password for a registered Google Account to regain access to the
device. You will not be able to access the device without the correct credentials.
Click to expand...
Click to collapse
joe535 said:
Hi all,
I am not sure if this is better in a different Thread, so admin please move if so..
BE CAREFULL !!!! If you plan to root you S9, do NEVER do the following:
Switch on your S9 for the very first time and once you are forced to set-up a new google account, REMEMBER the data you enter !!!!!!!
Even if you (like me) do not want a google account, do not enter anything stupid, a password that you dont remember...
BECAUSE, if you now do a factory-reset from the bootloder, the phone will be lost forever!!!!!
You will have to send your phone to a SAMSUNG Service-center for unlock...
Thanks to Google and Samsung, this "feature" is very close to be illegal...
Click to expand...
Click to collapse
No, that's why they call them smart phones, you need to be smart to use them.
Well, I do have the invoice from MY NOT STOLEN Phone.......
And an "anti-theft-feature" basically does not protect the phone from being stolen. It is simply not usable, but nevertheless the victim has a certain damage...
So, how can this kind of feature by advanced? VERY easy: In case of theft, the owner of a phone may log into his accoount from any other Computer and he ACTIVELY (!!!) has to quote his phone was stolen. NOW it can be locked.
I will send my phone to Samsung this week. I will expect thay RESET it for free...
Or maybe contact google... I remember the password but not the account... So maybe they can tell me the account-name if I gave the IMEA number...
oildale said:
What's actually illegal is people "forgetting" their password for "their" (newly acquired) phone.
So yeah. Let's totally make it easier to bypass you forgetting your password. While we're at it, let's just get rid of all security measures because they can be inconvenient at times.
Click to expand...
Click to collapse
Especially since I do have the invoice, a proof that I BOUGHT the phone !!!!
oildale said:
What's actually illegal is people "forgetting" their password for "their" (newly acquired) phone.
So yeah. Let's totally make it easier to bypass you forgetting your password. While we're at it, let's just get rid of all security measures because they can be inconvenient at times.
Click to expand...
Click to collapse
tomiga said:
That sounds like FRP lock. If you know what you're doing (and you didn't steal the phone) there are ways around it.
Click to expand...
Click to collapse
I already tried a lot of workarounds, so far with no success. Off course it is not stolen, I will make an image of the invoice later today if everybody mistrust me...
I will try that google give me the account-name I have created, because I do remember the password. I assume, that the account is tied to the IMEI of the phone...
If this does not help me out, I will se how far I will get using ADB. Luckily I activated USB debugging before I did the big mistake.
As last Option I will have to send the phone to a Samsung Service center...
Lets see...
joe535 said:
Well, I do have the invoice from MY NOT STOLEN Phone.......
And an "anti-theft-feature" basically does not protect the phone from being stolen. It is simply not usable, but nevertheless the victim has a certain damage...
So, how can this kind of feature by advanced? VERY easy: In case of theft, the owner of a phone may log into his accoount from any other Computer and he ACTIVELY (!!!) has to quote his phone was stolen. NOW it can be locked.
I will send my phone to Samsung this week. I will expect thay RESET it for free...
Or maybe contact google... I remember the password but not the account... So maybe they can tell me the account-name if I gave the IMEA number...
Click to expand...
Click to collapse
So OK let's reverse this scenario, you buy an S9, you secure it with your Google account, someone steals your phone, they use whatever method you are wishing for to unlock the device, and now they have access to all of your info, data, media, and also a brand new S9 for themselves
You are happy about this, right?
Or even if we say they reset the device, so your info is safe, they now have a brand new S9 for themselves. you are also happy about this too right?
Or how about the scenario when people already know it is useless resetting the phone because there is no way to unlock it without the original Google account login (Same as iPhone), now they don't bother stealing your phone because it would be useless to them, so now you get to keep your expensive S9 because they didn't want to steal it
Which scenario makes you happiest?
If you forget absolutely everything about the account you used for your phone, for some reason you do not have any record of it from other reset email accounts you should have added, then you have no-one to shout at other than yourself, you messed up, not Samsung or Google, YOU
*Detection* said:
So OK let's reverse this scenario, you buy an S9, you secure it with your Google account, someone steals your phone, they use whatever method you are wishing for to unlock the device, and now they have access to all of your info, data, media, and also a brand new S9 for themselves
You are happy about this, right?
Or even if we say they reset the device, so your info is safe, they now have a brand new S9 for themselves. you are also happy about this too right?
Or how about the scenario when people already know it is useless resetting the phone because there is no way to unlock it without the original Google account login (Same as iPhone), now they don't bother stealing your phone because it would be useless to them, so now you get to keep your expensive S9 because they didn't want to steal it
Which scenario makes you happiest?
If you forget absolutely everything about the account you used for your phone, for some reason you do not have any record of it from other reset email accounts you should have added, then you have no-one to shout at other than yourself, you messed up, not Samsung or Google, YOU
Click to expand...
Click to collapse
I do not fully agree!
If my phone is stolen, I will ACTIVATE the anti-theft-protection after it has been stolen.
Normally someone would recognize very fast that it has been stolen. It does not matter whether the stolen phone is deactivated right now or some hours later. It will be unusable from this moment, the owner deactivates...
No one is happy about a stolen phone, but stolen is stolen, regardless if the thief can use it or not. The damage I have anyway...
Imagine you buy a Windows-PC. But you prefer Linux, format the HDD and try to install linux. But some geniusses decided that your PC will no longer be usable... Really a good idea??
It should go without saying that having an invoice showing the purchase of a phone, if purchased from other than the manufacturer or cellular provider, does not eliminate the possibility that the phone was reported stolen by a previous purchaser/owner. I would much rather have my phone automatically rendered inoperable by anyone not having my password and/or Google account information than give them the opportunity to acccess it during the lag time spanning the period that: 1) I realized my phone is lost; 2) I successfully reported the loss to the carrier or manufacturer having the ability to hard lock the device; and 3) the carrier/manufacturer actually locks the device.
elbee222 said:
It should go without saying that having an invoice showing the purchase of a phone, if purchased from other than the manufacturer or cellular provider, does not eliminate the possibility that the phone was reported stolen by a previous purchaser/owner. I would much rather have my phone automatically rendered inoperable by anyone not having my password and/or Google account information than give them the opportunity to acccess it during the lag time spanning the period that: 1) I realized my phone is lost; 2) I successfully reported the loss to the carrier or manufacturer having the ability to hard lock the device; and 3) the carrier/manufacturer actually locks the device.
Click to expand...
Click to collapse
Well yes and no To me, the probability to "loose" my phone in a way I accitentially did is much higher than it might be stolen...
So do you mean, even I can proove the purchase, I do not have the right that Samsung unlocks it??? See, if it is stolen, I cannot use it. If I do 2 SOFTWARE based steps, I cannot use it. It is lost in both cases, so non of them is good...
If you can prove the purchase, and -- if you are not the original purchaser - no prior owner has reported the phone lost or stolen and there is no related bad IMEI issue -- then I would agree that you should have the right to have the phone unlocked/reactivated by Samsung or the carrier. I suspect Samsung or the carrier will check to make sure that a lost/stolen phone report is not received in the interim.
joe535 said:
I do not fully agree!
If my phone is stolen, I will ACTIVATE the anti-theft-protection after it has been stolen.
Normally someone would recognize very fast that it has been stolen. It does not matter whether the stolen phone is deactivated right now or some hours later. It will be unusable from this moment, the owner deactivates...
No one is happy about a stolen phone, but stolen is stolen, regardless if the thief can use it or not. The damage I have anyway...
Imagine you buy a Windows-PC. But you prefer Linux, format the HDD and try to install linux. But some geniusses decided that your PC will no longer be usable... Really a good idea??
Click to expand...
Click to collapse
Your argument is weak, it is a LOT more difficult to lose a PC than a phone, it is a LOT more difficult to steal a PC than a phone
Thousands (maybe millions) of phones are lost and stolen every day around the world, PCs not so much...
Why would you buy a Windows PC if you wanted Linux? Wouldn't you just build a PC and install Linux from day 1?
At the end of the day, for whatever reasons you are p*ssed because you are locked out of your phone, the reason you are locked out is your own fault, you are looking to blame someone when all you need to do is look in the mirror
Maybe Samsung will unlock it if you can prove proof of ownership, maybe... but by the sounds of it, you didn't buy it new, which leads us right back to the possibility of it being stolen, which is likely the same conclusion Samsung will come to
*Detection* said:
Your argument is weak, it is a LOT more difficult to lose a PC than a phone, it is a LOT more difficult to steal a PC than a phone
Thousands (maybe millions) of phones are lost and stolen every day around the world, PCs not so much...
Why would you buy a Windows PC if you wanted Linux? Wouldn't you just build a PC and install Linux from day 1?
At the end of the day, for whatever reasons you are p*ssed because you are locked out of your phone, the reason you are locked out is your own fault, you are looking to blame someone when all you need to do is look in the mirror
Maybe Samsung will unlock it if you can prove proof of ownership, maybe... but by the sounds of it, you didn't buy it new, which leads us right back to the possibility of it being stolen, which is likely the same conclusion Samsung will come to
Click to expand...
Click to collapse
Just talked to Samsung support. Will cost me about 35€ to get the security chip changed.
Ok, could have been worse...
joe535 said:
Just talked to Samsung support. Will cost me about 35€ to get the security chip changed.
Ok, could have been worse...
Click to expand...
Click to collapse
Let us know what happens
joe535 said:
Especially since I do have the invoice, a proof that I BOUGHT the phone !!!!
Click to expand...
Click to collapse
I'm not saying that you stole the phone but because you don't take making your account seriously the rest of us have to have security that is easily bypassed for our phones? I don't think so.
You screwed up and now you're paying the price. Hopefully you can get things sorted out and get access to your phone. In the very least though, you'll never do something so stupid again right?
*Detection* said:
So OK let's reverse this scenario, you buy an S9, you secure it with your Google account, someone steals your phone, they use whatever method you are wishing for to unlock the device, and now they have access to all of your info, data, media, and also a brand new S9 for themselves
You are happy about this, right?
Or even if we say they reset the device, so your info is safe, they now have a brand new S9 for themselves. you are also happy about this too right?
Or how about the scenario when people already know it is useless resetting the phone because there is no way to unlock it without the original Google account login (Same as iPhone), now they don't bother stealing your phone because it would be useless to them, so now you get to keep your expensive S9 because they didn't want to steal it
Which scenario makes you happiest?
If you forget absolutely everything about the account you used for your phone, for some reason you do not have any record of it from other reset email accounts you should have added, then you have no-one to shout at other than yourself, you messed up, not Samsung or Google, YOU
Click to expand...
Click to collapse
That's it.
oildale said:
I'm not saying that you stole the phone but because you don't take making your account seriously the rest of us have to have security that is easily bypassed for our phones? I don't think so.
You screwed up and now you're paying the price. Hopefully you can get things sorted out and get access to your phone. In the very least though, you'll never do something so stupid again right?
Click to expand...
Click to collapse
Exactly. At least, we know by now, that there is a physical security-chip inside the phones
I am just wondering, why this forum does exist.. I assume a lot of us like custom ROMs , rooting etc. because we like to get rid of google and other bloatware. At least this it what I personally like to... But if a google "feature" locks someone from his own phone, he suddenly is a criminal ?!?!?!
OK. @admin - better close this thread as it does not really helps us.
Hello guys.
A friend/colleague of my wife had his son die in a motorcycle accident a couple of months ago. His phone was not damaged but has a pin lock on it. The family wants to retrieve any photos or videos in the phone with their son. Searched around a bit but cannot find any way of unlocking without data erase. They just want any reminders of him and don't really care about the phone itself. It is a Note 10+ N975W. If you can help in any way it would be appreciated.
Thank you.
dondedios said:
Hello guys.
A friend/colleague of my wife had his son die in a motorcycle accident a couple of months ago. His phone was not damaged but has a pin lock on it. The family wants to retrieve any photos or videos in the phone with their son. Searched around a bit but cannot find any way of unlocking without data erase. They just want any reminders of him and don't really care about the phone itself. It is a Note 10+ N975W. If you can help in any way it would be appreciated.
Thank you.
Click to expand...
Click to collapse
If anyone on the family has access to the accounts linked to the phone, they could easily unlock it that way.
They can also try and explain the situation on to a Samsung service center, I think they might just be able to do so with the proper proof of purchase for the device.
Doing this by themselves will most likely result in a total loss of the data which they're supposed to be avoiding.
I don't think anyone on the forum would help, mainly because of the lack of credibility on the story itself.
Good luck
joyousfrank said:
If anyone on the family has access to the accounts linked to the phone, they could easily unlock it that way.
They can also try and explain the situation on to a Samsung service center, I think they might just be able to do so with the proper proof of purchase for the device.
Doing this by themselves will most likely result in a total loss of the data which they're supposed to be avoiding.
I don't think anyone on the forum would help, mainly because of the lack of credibility on the story itself.
Good luck
Click to expand...
Click to collapse
Unfortunately they don't have access to any of the accounts . I will ask them if they can find any paperwork. I know my story is strange and I really don't know how to convince people about this. As some sort of proof if I just have a stolen phone or something I wouldn't care about any data and just hard reset it and bypass the google account. Anyway thanks for the idea with Samsung service center.
the problem is giving ways to access devices can open the phone to a load of fraud due to stuff like cards saved on the device either through services like the pay apps or other login information saved in the device.
so really it doesn't come down to plausibility of the story it comes from a security stand point and for sites like this they will not allow things like this to be discussed as it could be used illegally.
best option if you can prove you're a relative and the death of the user is to contact either Samsung or Google and see if they will let you recover the accounts and just hope the original user backed up their photos and such to cloud accounts or if you got access to the Samsung account likely remotely unlock the device.
I've not rooted my phone so I don't know if it wipes it or not.
But if not you can always root the phone and then use adb commands to remove the lock.