Help with data recovery please. Very important data. - AT&T Samsung Galaxy Note 4

Here's the story.
My note 4 froze on me one day, so I pulled the battery to reset it. I guess I pulled it at the wrong time bc it wouldnt turn on after that. I tried plugging the charger in for 24 hours and the charge light won't even come on.
My wife of 11 years passed away Aug 27th 2015. I have a lot of pictures of her on there that I would really like to have. Borderlining on needing. I called data recovery places ,and they cost like almost 2 grand, and possibly more depending on what they have to do to save it. If there is no other way, I will save up and pay for it. I dont even make alot of money, but that's how important the pics are.
Ive looked into disassembly videos on YouTube for the chance I can find a donor phone and take the internal memory chip into it from mine.
Does anyone know where the internal memory is? I didnt see it in any of the teardown videos I saw.
If anyone has any ideas , please tell me.
Thank you for reading.
Sent from my LG-H910 using Tapatalk

Very sorry for your loss. Something like this probably makes it all the more difficult. Your best bet is probably to use a professional data recovery service. I've tried to restore data on my phone and have never been able to do so.
Not sure if Samsung could help you or not... But I think you need professional assistance.
Something as precious as this, I don't know what else to say.
Good luck.

It sounds like your phone is in a hard brick state, If it is hard bricked then the good news is that it can be fixed with a unbrick/debrick.img, the bad news is to create a debrick.img you need another working at&t note 4 running lollipop. To check if your phone is indeed hard brick plug it into a computer and open device manager check to see if QHSUSB_BULK driver error

Related

[Q] Hard Bricked, possibly hardware?

Hey guys,
I've been having issues for the past month or so with random reboots while using the phone followed by boot loops requiring a battery pull to get it to work again. At first I thought it was a software issue, so I returned to stock, which didn't help, and then installed a few other roms. I'm 99% sure it is a hardware failure, as now the phone is completely dead. It was fine when I went to bed, and in the morning it showed no signs of power (or heat). I tried 2 different batteries and 3 chargers, so I'm pretty sure it's toast. It does not show up in the device manager so I can't odin or KIES recover to stock, or do anything else with it for that matter. Download mode doesn't work, and the phone is literally a useless hunk of plastic.
Having said that, I am getting a replacement phone. What I'm concerned about is if the storage on the phone will be examined upon receipt by either T-Mo or Samsung. I was using CM10 when it went dark, however because it was working (with the random reboots still) the night before I'm pretty sure it's not a flashing issue (as it worked fine after the flash, well as fine as a phone does that randomly reboots).
Do they have the capability to remove the storage from the phone and check it against something else? Is there a way to wipe it without being able to odin/power it on?
Am I over thinking this? Will they just send it back to samsung who will test the power, then pitch the phone?
Is there anything else I should try to do to fix it?
Thanks for your time.
You could by a USB download mode jig for like $5 to see if it can get you into download mode. I wouldn't worry about the storage too much.
If it's completely bricked (like can't even get the bootloader to pick up), not charging, and still under warranty, odds are they will just replace it without wasting too much time on it.
Would the download jig do anything better than just plugging it into the computer with the buttons down? I didn't flash a bad kernel or anything like that (as in it booted and rebooted a few times without new issues) and it was a sgh-t989 kernel (which I used the buttons to get into recovery with).
I do have the replacement on the way, as it's my work phone too so I really need it next week. If the general consensus is not to worry about it I may just leave it. The water indicator isn't pink so I'm in good shape, and if they see it's bad and it's not worth the time to repair I doubt they would audit it/do additional tests.
Also, on the plus side I had 1 tiny microscratch in the year I've had the phone and it would fill with finger oils (really only obnoxious on white backgrounds). Here's to a scratch free screen!
richardlibeau said:
You could by a USB download mode jig for like $5 to see if it can get you into download mode. I wouldn't worry about the storage too much.
Click to expand...
Click to collapse
I have a question my phone is hardbricked and won't charge or access bootloader. I have no insurance what are my options? I'd appreciate your expertise. Thanks
CottonCreeper said:
I have a question my phone is hardbricked and won't charge or access bootloader. I have no insurance what are my options? I'd appreciate your expertise. Thanks
Click to expand...
Click to collapse
Are you sure your phone does not charge or it just doesn't simply turn on? Try testing your battery, maybe if a friend has a similar GS2 you can try your battery with his to see if it still works. The try the USB Jig mentioned above to get in to download mode if you haven't done so yet.
Depending on when you got your phone and if you have the original receipt you can try contacting Samsung and get a RMA code to send the phone to a be fixed at a support center. Your last option would be to sell the phone for parts if it's still in any good condition. Good luck!
FineTalent said:
Are you sure your phone does not charge or it just doesn't simply turn on? Try testing your battery, maybe if a friend has a similar GS2 you can try your battery with his to see if it still works. The try the USB Jig mentioned above to get in to download mode if you haven't done so yet.
Depending on when you got your phone and if you have the original receipt you can try contacting Samsung and get a RMA code to send the phone to a be fixed at a support center. Your last option would be to sell the phone for parts if it's still in any good condition. Good luck!
Click to expand...
Click to collapse
Thanks alot. Where's the best place to buy a USB Jig. I couldn't sell my phone for parts, I'd smash it to pieces first. Sounds dumb but that's how I roll. I tried a different battery that didn't work. A USB jig is my last hope, Unless there's a place I could send it for repair outta my pocket. Guess I gotta excuse to buy the Note ll now.
CottonCreeper said:
Thanks alot. Where's the best place to buy a USB Jig. I couldn't sell my phone for parts, I'd smash it to pieces first. Sounds dumb but that's how I roll. I tried a different battery that didn't work. A USB jig is my last hope, Unless there's a place I could send it for repair outta my pocket. Guess I gotta excuse to buy the Note ll now.
Click to expand...
Click to collapse
Since you seem like the type who likes to mess around with things, you can try making a USB jig on your own. This site has great instructions on how to do so. If you have a USB cable which I'm sure you do and go to your closest electronics store you can find some resistors. Hopefully that will help you out before you go ahead with buying the Note 2, GS4 or whatever the next expensive flagship phone is, lol. Good luck!
FineTalent said:
Since you seem like the type who likes to mess around with things, you can try making a USB jig on your own. This site has great instructions on how to do so. If you have a USB cable which I'm sure you do and go to your closest electronics store you can find some resistors. Hopefully that will help you out before you go ahead with buying the Note 2, GS4 or whatever the next expensive flagship phone is, lol. Good luck!
Click to expand...
Click to collapse
That's just the information I was looking for. Thanks tremendously for taking the time to help...
CottonCreeper said:
That's just the information I was looking for. Thanks tremendously for taking the time to help...
Click to expand...
Click to collapse
You can buy a usb jig on amazon and you get it in 3-4 days for $5.
Sent from my SGH-T989 using Tapatalk
first make sure you are brick if i remember you can get in to download mode even with batt removed now if for sure brick or broke to no turn on now you can take your pick
if you have tmo warranty that is the fastest and free if they fine its not your fault if it is then will cost 150 to replaces whole phone if i remember right but the phone comes in mail fast they send new phone you send in old takes 1 day
go with samsung the same but if they find its broke and your fault idk how much they cost but it will take longer to fix 2 days to ship phone their 2-3 to process and fix and 2 to send back
Dexster said:
first make sure you are brick if i remember you can get in to download mode even with batt removed now if for sure brick or broke to no turn on now you can take your pick
if you have tmo warranty that is the fastest and free if they fine its not your fault if it is then will cost 150 to replaces whole phone if i remember right but the phone comes in mail fast they send new phone you send in old takes 1 day
go with samsung the same but if they find its broke and your fault idk how much they cost but it will take longer to fix 2 days to ship phone their 2-3 to process and fix and 2 to send back
Click to expand...
Click to collapse
Yeah per my original post I couldn't get into download mode, and the failure wasn't caused by an improper kernel flash.
I got the replacement through T-Mobile today, and sent the old out.

[Q] Bricked Note 2

I've been having power issues with my AT&T Note 2 (draining battery when completely off, wouldn't start after changing batteries without first plugging into USB). I swapped the USB charging port with no luck. Reverted to old backup I took which didn't solve the problem either. And lastly, I started to wipe it and revert to a factory image. Aftering wiping data, system, cache, etc. my phone is stuck on the battery logo screen (no animation). It won't boot into download or recovery. I tried a homemade jig which isn't working.
I have about a year left on contract. It was refurbished and has no warranty left. I have a couple questions:
1. Should I try a jig from amazon? I'm not seeing any specifically stating they'll work with the Note 2.
2. If I've hosed bootloader or have a hardware issue, what's the chance a new mainboard will fix it? (is the internal memory part of the mainboard?)
3. Should I see if I can find a repair shop that will use jtag or something similar to salvage it?
4. Do I sell it for parts (hoping I'd get ~$200 since the display and glass are in good condition) and buy a nexus 5?
5. Any other suggestions?
kevingt01 said:
I've been having power issues with my AT&T Note 2 (draining battery when completely off, wouldn't start after changing batteries without first plugging into USB). I swapped the USB charging port with no luck. Reverted to old backup I took which didn't solve the problem either. And lastly, I started to wipe it and revert to a factory image. Aftering wiping data, system, cache, etc. my phone is stuck on the battery logo screen (no animation). It won't boot into download or recovery. I tried a homemade jig which isn't working.
I have about a year left on contract. It was refurbished and has no warranty left. I have a couple questions:
1. Should I try a jig from amazon? I'm not seeing any specifically stating they'll work with the Note 2.
2. If I've hosed bootloader or have a hardware issue, what's the chance a new mainboard will fix it? (is the internal memory part of the mainboard?)
3. Should I see if I can find a repair shop that will use jtag or something similar to salvage it?
4. Do I sell it for parts (hoping I'd get ~$200 since the display and glass are in good condition) and buy a nexus 5?
5. Any other suggestions?
Click to expand...
Click to collapse
Send it to ...
Mobiletechvideos.com
And have them fix it...(Google their website for info..)
Then ....when the device comes back...
Read the process of rooting and flashing at least 100 times ...so you can remember the proper steps...because after seeing your post...it is quite apparent that you don't know what you are doing....???
I don't mean to sound harsh...but dang dude...you've messed it up pretty good...
We see countless users get excited and jump in head first trying every possible mod under the sun...
Only to realize that the wrong steps were taken and the wrong software was used..
Each user has a personal responsibility to learn and understand the basics before asking for help or advice ..
Remember ...this is a development site that lives on the edge of code modification...and if not used with some prudence and wisdom ends up costing a lot of time and money...
I can't tell you what to do...only you can decide that...but honestly...you need to learn the basics "before" jumping in and toasting a $700.00 device...IMHO ...g
Sent from my GT-N7105 using XDA Premium 4 mobile app
gregsarg said:
Send it to ...
Mobiletechvideos.com
And have them fix it...(Google their website for info..)
Then ....when the device comes back...
Read the process of rooting and flashing at least 100 times ...so you can remember the proper steps...because after seeing your post...it is quite apparent that you don't know what you are doing....???
I don't mean to sound harsh...but dang dude...you've messed it up pretty good...
We see countless users get excited and jump in head first trying every possible mod under the sun...
Only to realize that the wrong steps were taken and the wrong software was used..
Each user has a personal responsibility to learn and understand the basics before asking for help or advice ..
Remember ...this is a development site that lives on the edge of code modification...and if not used with some prudence and wisdom ends up costing a lot of time and money...
I can't tell you what to do...only you can decide that...but honestly...you need to learn the basics "before" jumping in and toasting a $700.00 device...IMHO ...g
Sent from my GT-N7105 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
+1 on that bro
It seems the repair shop is the only way
Sent from my SAMSUNG-SGH-I317 using XDA Premium 4 mobile app
RoninTPD said:
+1 on that bro
Click to expand...
Click to collapse
There is hope, you can take the shoot.bin from the update and put it in a tar file with the files from the old stock tar and flash it. I had the same problem and did this for the sprint version and completely downgraded, boot loader and all. You can find the info on the sprint version. You can email me at keithgordon66 @gmail.com and I'll give you my number so you can call me and I can talk you through it, its easy.
Sent from my A501 using xda app-developers app
I was finally able to get it into download mode by removing the battery, plugging it into my laptop via USB, and doing the normal 3 button combo. Flashed the stock ROM with these instructions: http://forum.xda-developers.com/showthread.php?t=2275844 (what I was trying to do when it apparently died on me).

[Q] My s3's motherboard fried?

Last week,before going to sleep, I put my s3 phone to charge before going to class. When i woke up in the morning i knew something was wrong because my alarm never rang.
Because i live in india now, I first called samsung and they told me I would have to pay 70$ just to ship it to texas center and then have to pay whatever the cost is to fix the problem.
Naturally, I took it to a mobile repair shop down the road. They first said my phone had some boot problem. After a week they said nothing could be done and that the motherboard is fried.
Here are the problems.. When i woke up, the phone was off and the charging light wasnt even showing. I kept trying to turn thr phone on and it tuened on once all the way to the samsung logo and sound and then shut off again. After that, it hasnt turned on since. Boot menu doesnr work. Download menu also doesnt work.
It doesnt turn on but the charging light shows uo when i insert thr charging cable.
What do you guys think? What should i do? Is my motherboard really fried? Should i try to find a new motherboard on amazon and try setting it up myself? I dont think my warranty is still active with at&t if that makes any difference.
Looking forward to any help,thanks.
Plug into a computer and check device manager. If it says qhsusb_dload or something similar it may just be bricked. If so try the debrick method in this section. Worth a shot before spending money on it.
Sent from my SAMSUNG-SGH-T999 using Tapatalk
DocHoliday77 said:
Plug into a computer and check device manager. If it says qhsusb_dload or something similar it may just be bricked. If so try the debrick method in this section. Worth a shot before spending money on it.
Sent from my SAMSUNG-SGH-T999 using Tapatalk
Click to expand...
Click to collapse
After I plug into the computer..nothing happens.
Ill try again after i get home.
The phone is rooted. Though i havnt updated it in a very long time.
Also i should mention that sometimes the red charging light comes on and sometimes it doesnt. Also when i connected it to a different computer it showed a message rhat something failed to download.
Which charging adapter did you use? Was it the stock samsung adapter or an aftermarket one?
so after plugging in the phone to the computer, I tried to look for anything in the device manager, however have come up empty handed.
So, its safe to assume, its not bricked (as that is semi-reversible).
And that the phone is most likely motherboard fried...which sucks and means I have to get a new phone.
Is there anyway to extract the information from internal storage? like documents and pdfs and possibly notes? Or is that option not available aswell?
I am thinking it is a hardware failure at this point. I would say to check the USB port as those to tend to get damaged sometimes, but you took it to a shop already and they should've noticed it if that were the case. These devices are getting old though, and I've been seeing more and more hw failures lately, so considering all that you said in the op, what the shop told you and what has been discussed here I am thinking that will be the most likely conclusion.
As for getting your data back, I kind of doubt it will be possible. If a shop can't get to it with special equipment and programs, you won't be able to do much more on your own. If its very important/valuable data, you could always try a professional data recovery service, but you're probably going to pay a good bit for that.
I am sorry that this happened and that I can't be any better help to you. Good luck with whatever you decide to do. And feel free to ask for a second opinion. Its always possible I could've overlooked something.
Sent from my SAMSUNG-SGH-T999 using Tapatalk
Have you tried a fully charged different battery. You're USB port could be bad not allowing your battery to charge or connect to the computer. If this is the case, your battery didn't charge and went dead during the night and it also may not be getting power from the computer when plugged in. With another battery you might power up and retrieve your data.
S3 motherboard replacement
Hi guys,
I hope somebody here can be of any help. my i9300 (s3) got fried while charging last month. while i was planning to dispose the phone. due i cannot use it anymore and i bought one for good which currently in use, my co-worker just broke the screen of His phone too (s3), fortunately,he agreed to give me his and ask a friend of mine to replaced the motherboard on my s3 with the one from my co-workers phone. the replacement proceeded successfully but upon testing any sim card does not work. it display it has a coverage bar signal, but the notification on top says no sim card.
anybody who would share a thought about what will be the solution is much appreciated!
thanks in Advance

Remove Lock Screen k430dsf Dead family member.

Hi. Probably an unusual request. The sister of my wife has died. She had cancer, was 34, and let an 1 year old daughter.
Wife and her sister were really close and my wife forgot the pattern lockscreen.
She wants the recover the photos of my nephew . =/
Is there a way?
I have found DR.FONE but that model isnt supported.
I have experience with samsung phones. Never done anything on a LG.
I can provide some sort of prove that she passed away if required.
Thanks a lot.
I doubt you can do that, but in light of situation you can contact LG support to see if they are willing to help.
I don't think you could do something via adb or fastboot.
I guess only way you have to do is disassembling emmc and mounting it to a pc through some stuff. Then all you need to do is finding photos and copying them.
I think you need something like this:
I'd like to help you if I have knowledge about what issue(s) you have.
Thanks for the reply.
I really dont know if its going to be possible to recover even if LG stepped because privacy issues.
Legally the phone is hers. Its just sad to lose all those photos.
To help, i dont know why her SD card was corrupted. Locks both PCs i tried on and when it opened, was all messed up.
Kakomanda said:
Thanks for the reply.
I really dont know if its going to be possible to recover even if LG stepped because privacy issues.
Legally the phone is hers. Its just sad to lose all those photos.
To help, i dont know why her SD card was corrupted. Locks both PCs i tried on and when it opened, was all messed up.
Click to expand...
Click to collapse
Well I told you, if you can contact LG support also if you can go to LG service if there is one near you. And most importantly you should mention that you can prove she's dead and it'll be good that if you can prove that phone belong to her (some kind of bill or anything else releated to her and phone)
The method mentioned above can or can't be successful so if you don't know how to do it better don't try it.
About SD card it was probably adopted so it can't be recognised by any other device than that phone, orbit was simply encrypted.

Note 10+ stuck at watchdog reset

Hi all. I am baffled as to what happened to my phone. It has no mods and is running stock android 11. It was absolutely fine, not having any issues at all, and I realized I hadn't rebooted it in a few weeks. So, I did a plain old restart.
And it died.
It won't do anything no matter how long I hold the power button down. The battery is fully charged.
Tried to get to the recovery screen by holding down volume up and power, which did nothing. Then I tried vol down and power and got a screen I've not seen before: SS RDX Watchdog Reset.
And here I am stuck. I plugged in a usb cable to my laptop and now there's a device connected on my laptop called msm_upload which I can only see from the windows Bluetooth and other devices panel.
I have no idea what to do from here and I'm desperate.
Any help would be greatly appreciated.
did you see this
https://www.reddit.com/r/galaxynote10/comments/k6c4l5
raul6 said:
did you see this
https://www.reddit.com/r/galaxynote10/comments/k6c4l5
Click to expand...
Click to collapse
Yes I saw that. If you read the thread, the solution was to "play around with the buttons and it will eventually work." LOL.
mellie815 said:
Yes I saw that. If you read the thread, the solution was to "play around with the buttons and it will eventually work." LOL.
Click to expand...
Click to collapse
yes. i thought if it is software issue than it might be timing issues with pressing correct keys combo. possibly wishful thinking. i assume you've seen one other thread on xda with similar issue with no direct resolution. Still try smart switch
raul6 said:
yes. i thought if it is software issue than it might be timing issues with pressing correct keys combo. possibly wishful thinking. i assume you've seen one other thread on xda with similar issue with no direct resolution. Still try smart switch
Click to expand...
Click to collapse
I've never used smart switch before. If my pc doesn't see the phone, how would that work? My phone doesn't show up in my laptop except as a Bluetooth device called msm_upload that I can't figure out how to interact with? I guess I'll need to install smart switch on the laptop and hopefully it will see the device?
mellie815 said:
I've never used smart switch before. If my pc doesn't see the phone, how would that work? My phone doesn't show up in my laptop except as a Bluetooth device called msm_upload that I can't figure out how to interact with? I guess I'll need to install smart switch on the laptop and hopefully it will see the device?
Click to expand...
Click to collapse
That's true and who knows it might work. essentially trying anything to see if it will somehow make a difference. fingers crossed
Watchdog
Very strange.
Sort of sounds like it's bricked.
Play with new firmware/software, win new prizes. I could go on...
You need to navigate to the boot menu somehow. Keep playing with the buttons; sequence and ***timing*** is everything.
If you can drain the battery until it auto shutdown that might get it... much latter.
Disconnect the battery and force a hard reboot.
Otherwise it's repair shop time.
blackhawk said:
Watchdog
Very strange.
Sort of sounds like it's bricked.
Play with new firmware/software, win new prizes. I could go on...
You need to navigate to the boot menu somehow. Keep playing with the buttons; sequence and ***timing*** is everything.
If you can drain the battery until it auto shutdown that might get it... much latter.
Disconnect the battery and force a hard reboot.
Otherwise it's repair shop time.
Click to expand...
Click to collapse
I went to a repair shop out of desperation. Had to drive over an hour to get to it as I live in the country, and he basically said it's dead. The fun part is, I called my warranty co and of course, they aren't honoring the warranty because "they don't insure phones that cost over $999" which mine did when I got it. But of course, there was nothing that said they didn't cover my phone, which is why I bought their lease/warranty plan.
So, basically, I have a brick that I owe $591 on yet, and they couldn't care less. At this point, I am willing to try anything at all because I have no other options. I already filed a BBB report against them after spending over an hour on the phone with them to no avail.
Any ideas at all would be very helpful at this point.
Also, I CAN still get to that SS RDX Watchdog Reset screen and it will scan an SD card (because I tried it). The problem is, I cannot for my life find a stock Note 10+ ROM anywhere that I can actually download. Wondering if I should just try to throw a custom ROM on it instead? It's obviously not going anywhere otherwise.
mellie815 said:
Also, I CAN still get to that SS RDX Watchdog Reset screen and it will scan an SD card (because I tried it). The problem is, I cannot for my life find a stock Note 10+ ROM anywhere that I can actually download. Wondering if I should just try to throw a custom ROM on it instead? It's obviously not going anywhere otherwise.
Click to expand...
Click to collapse
There's a stock rom for it, obviously.
If you can degrade to 10, do so.
The boot loader version will dictate if you can or can't.
I'm not experienced enough to advise you on this but that's what might be needed.
Again play with the button sequence/timing and try to get into the boot menu.
Just a slight difference in timing or the wrong sequence and it won't go to the boot menu.
It's not likely but possible the buttons were remapped.
Try taking out the Sim and SD card.
My guess is you can get it to go to the boot menu but until today I never heard of this happening.
A apk timed out because of not rebooting for so long? Don't do that again... at least reboot every couple days.
Malware is another possibility.
Last resort talk/send to Samsung.
Play with it... Androids wuv attention.
I'm having a RIDICULOUS time trying to find a clean copy of stock ROM for my Note. Every single one I've found either ends in a dead link or I download it and it ends up being corrupt. This is no small feat as I live in the middle of nowhere and the only ISP is Hughesnet, which is neither fast, nor unlimited. It literally took me 4 hours to download a 5gb alleged stock ROM only to have it be corrupt.
Isn't there anywhere to get a clean copy of stock??? I see a lot of mods here in XDA, but as far as regular stock SM-N975UI, either I'm totally missing something or there isn't one here.
Can someone please help me find one that is clean? SamMobile's download is limited to 15kbps for non paying members and their copy has been downloading literally since yesterday and is only at 900mb. Living in the country has its perks, but high speed internet isn't one of them. Nothing worse than checking on a download that was running all night to see it say it still has 2 days to go.
mellie815 said:
I'm having a RIDICULOUS time trying to find a clean copy of stock ROM for my Note. Every single one I've found either ends in a dead link or I download it and it ends up being corrupt. This is no small feat as I live in the middle of nowhere and the only ISP is Hughesnet, which is neither fast, nor unlimited. It literally took me 4 hours to download a 5gb alleged stock ROM only to have it be corrupt.
Isn't there anywhere to get a clean copy of stock??? I see a lot of mods here in XDA, but as far as regular stock SM-N975UI, either I'm totally missing something or there isn't one here.
Can someone please help me find one that is clean? SamMobile's download is limited to 15kbps for non paying members and their copy has been downloading literally since yesterday and is only at 900mb. Living in the country has its perks, but high speed internet isn't one of them. Nothing worse than checking on a download that was running all night to see it say it still has 2 days to go.
Click to expand...
Click to collapse
You'll need a much faster connection; that slow, that much data, the download has a great chance of being corrupted.
Maybe have a 3rd party download it and send it to you by mail etc. Samsung could... if you could harang them into doing so.
blackhawk said:
You'll need a much faster connection; that slow, that much data, the download has a great chance of being corrupted.
Maybe have a 3rd party download it and send it to you by mail etc. Samsung could... if you could harang them into doing so.
Click to expand...
Click to collapse
According to the authorized service center I visited yesterday, they don't even have access from Samsung. They are directed to send the phone directly to Samsung, which just floors me. I asked the tech if he could at least flash stock and see if we could get it to load, since I definitely can get to the SD card from Watchdog and it will read it. His reply was nope. I called 2 other repair shops since I was in the city already and got the same story.
Back in the day, rooting Android 4 was easier than this! Do you know of any reputable sites for stock roms? SamMobile is definitely out. And many I've gone to will list my stock, but when you follow the links, the file is no longer available. This feels like a bad X files episode at this point. LOL.
mellie815 said:
According to the authorized service center I visited yesterday, they don't even have access from Samsung. They are directed to send the phone directly to Samsung, which just floors me. I asked the tech if he could at least flash stock and see if we could get it to load, since I definitely can get to the SD card from Watchdog and it will read it. His reply was nope. I called 2 other repair shops since I was in the city already and got the same story.
Back in the day, rooting Android 4 was easier than this! Do you know of any reputable sites for stock roms? SamMobile is definitely out. And many I've gone to will list my stock, but when you follow the links, the file is no longer available. This feels like a bad X files episode at this point. LOL.
Click to expand...
Click to collapse
Talk, write to Samsung and lean on them.
You'll probably end up sending it in. Take detailed pictures of the phone before boxing it and as boxing it. Double box it and pack/seal it well. Insure the package!
Fight with Samsung if they try to charge you more than $50. Expect trouble... Samsung's tech support is one of the worst on this planet.
Finding stock ROM should not be that difficult, by browsing through the forum, Guides, News & Discussions:
Links to US-firmwares: https://forum.xda-developers.com/t/n975u-and-n975u1-firmware-links-here.3957648/
Following thread describes how to download FW using Frija and flashing using Odin: https://forum.xda-developers.com/t/...-25-feb-21-galaxy-note10-sm-n975f-ds.3957812/
There's a YouTube video...,
https://www.youtube.com/watch%3Fv%3DQe94cBd_fSc&ved=2ahU
He shows you how to fix it. Has FB page "How to Solution"
Check it out
mellie815 said:
According to the authorized service center I visited yesterday, they don't even have access from Samsung. They are directed to send the phone directly to Samsung, which just floors me. I asked the tech if he could at least flash stock and see if we could get it to load, since I definitely can get to the SD card from Watchdog and it will read it. His reply was nope. I called 2 other repair shops since I was in the city already and got the same story.
Back in the day, rooting Android 4 was easier than this! Do you know of any reputable sites for stock roms? SamMobile is definitely out. And many I've gone to will list my stock, but when you follow the links, the file is no longer available. This feels like a bad X files episode at this point. LOL.
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Did you ever get this fixed?
I have similar problem. N975u1 stuck in SS Rdx unknown mode. No way to gt to recovery or bootloader
mellie815 said:
I went to a repair shop out of desperation. Had to drive over an hour to get to it as I live in the country, and he basically said it's dead. The fun part is, I called my warranty co and of course, they aren't honoring the warranty because "they don't insure phones that cost over $999" which mine did when I got it. But of course, there was nothing that said they didn't cover my phone, which is why I bought their lease/warranty plan.
So, basically, I have a brick that I owe $591 on yet, and they couldn't care less. At this point, I am willing to try anything at all because I have no other options. I already filed a BBB report against them after spending over an hour on the phone with them to no avail.
Any ideas at all would be very helpful at this point.
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File a complaint with your state attorney general's office.
Against the warranty company and especially the carrier.
Lean on the carrier, verbal breach of contract because the warranty company refused to repair it.
I'd stiff the carrier out of principle. It's likely they wouldn't bother to take it to small claims court.
Before you do that though lean on them like a cheap suit, call, call, call. Talk to their retainment group. Don't give them a moments peace. One time I called Verizon close to 30 times in a week before they finally issues a full credit over a Direct TV breach of contract. If I was you I be seeing red...

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