Develop Bugs

Bad screen quality control ?

Hello , so I bought today a new Nexus 7 32GB Wifi Only , after i played with it a bit i decided to check for dead pixels , and have found one , its located on the navigation bar , so when in portrait you can't see it , but in landscape you do notice it right next to the edge of the screen .
Now i am not sure what to do , even if I am able to get a replacement unit nobody can guaranty that it will be perfect , for all I know I can get a device with a dead pixel in the middle of the screen and not on the side where its less noticeable ..
Does any one have a word of advice? I have read about a lot of people replacing nexus's one by one and still can't get a "perfect' device.
BTW, its even manufactured in September , so its not some old defective butch i guess .

iamezio said:
Hello , so I bought today a new Nexus 7 32GB Wifi Only , after i played with it a bit i decided to check for dead pixels , and have found one , its located on the navigation bar , so when in portrait you can't see it , but in landscape you do notice it right next to the edge of the screen .
Now i am not sure what to do , even if I am able to get a replacement unit nobody can guaranty that it will be perfect , for all I know I can get a device with a dead pixel in the middle of the screen and not on the side where its less noticeable ..
Does any one have a word of advice? I have read about a lot of people replacing nexus's one by one and still can't get a "perfect' device.
BTW, its even manufactured in September , so its not some old defective butch i guess .
Click to expand...
Click to collapse
If it doesn't have light bleed or any other issues, my advice is don't replace it.
My 1st Nexus 7 2013 32GB had 1 dead pixel near the side. After advice from this forum (http://forum.xda-developers.com/showthread.php?t=2387900) I replaced it, again and again. I'm on my 5th unit now, and two months wasted, I have still not seen a perfect unit. Infact my current unit has a dead pixel and major light bleed (none of the other units had light bleed). Now, the store won't accept my returns and I'm stuck with it. I WISH I kept the 1st nexus, had 2 extra months enjoying it, instead of repeated re-visits to the store, waiting for more stock, and discovering it's worse than before.
I think the vast majority of people who have said their unit is perfect are simply unable to notice a dead pixel (they are tiny). I've been through 5 and they all suffered from dead pixels. Unlucky or not, 5 out of 5 with bad pixels is terrible statistics. My guess is 1 out of 10 is perfect.

Its really sucks ... The pixels are so small but yet in landscape you do notice it on backgrounds like white and light gray ... When portrait the navigation bar covers it so its not that bad I guess ...
The delivery guy should come tomorrow afternoon so maybe I will call in the morning to cancel , and just stay with my current device ..

iamezio said:
Its really sucks ... The pixels are so small but yet in landscape you do notice it on backgrounds like white and light gray ... When portrait the navigation bar covers it so its not that bad I guess ...
The delivery guy should come tomorrow afternoon so maybe I will call in the morning to cancel , and just stay with my current device ..
Click to expand...
Click to collapse
Up to you, many people are saying their unit is perfect, so maybe I just have terrible luck. I tell ya, you won't be happy if you get one that suffers from light bleed.
I'd return this again if I could, but Future Shop has basically told me to jump in a lake after I returned so many units for dead pixels.

The sad thing that this are latest batches , new stock that came to the store just yesterday .. I would get if there was poor q/c on the first units , but things like that should be fixed within weeks , poor q/c after 4 months of production is a complete joke ...
To be honest this is my first Asus product , when I buy computer parts I always go for Gigabyte and others , Asus products are always overpriced , which is funny as their q/c is so bad .

@Overon
I felt that the black dot was on top of the screen and not part of the screen, so i turned on the flashlight on my phone ,looked at the display when off and its a dark particle between the display and glass , now i think i will just keep it and live with this dust under the glass .
I am sure its better then having a real hardware problem.. annoying yes, but as you can relate - could be much worse.

Well, I got my Nexus 7 back .. the said they didn't found anything with it , so the only factory restored it and send me back ..when I turned it on I saw that they didn't restore it at all, interesting thing i notice a minor light bleed on the top and bottom of the screen , which i don't remember being there before...

Today i noticed a red small red spot on a black background ... so ASUS what's next with your quality ?

Yellow spot on Display

Hi,
did anybody has this? (see Picture)
Its on the bottom of the screen. I just noticed it while browsing a website in landscape mode.

That may be glue. And I hope it is not a similar problem OnePlus One owners are facing.

pulsarvp said:
That may be glue.
Click to expand...
Click to collapse
Hm, but where? Obviously not on the front Between the Glas and the Display itself?
But,i will check this again when the phone gets warm....

This happens to LCD panels, it could be a one off due to heat etc, or it could be the sign of a faulty panel.

whopper_g said:
Hm, but where? Obviously not on the front Between the Glas and the Display itself?
But,i will check this again when the phone gets warm....
Click to expand...
Click to collapse
If it is glue, it cam be solved, by putting the phone under UV light or under the sun for some time, and it will go away. Google it.
If this does not solve your problem, look for a replacement.

pulsarvp said:
If it is glue, it cam be solved, by putting the phone under UV light or under the sun for some time, and it will go away. Google it.
If this does not solve your problem, look for a replacement.
Click to expand...
Click to collapse
Sound plausible.
Will try it today. Thanks for the Tipp!!!
Cheers

hi did you ever get this problem fix because i having the same problem with my g3 please help

ronqaldflow said:
hi did you ever get this problem fix because i having the same problem with my g3 please help
Click to expand...
Click to collapse
No i didnt Need to. It just disappeard in ist own.
Die you check all previous posts? There are some good tipps you could try...

thx but i looked every where i cant find any other related post and can please tell me like how many day it took to disappeard thx

ronqaldflow said:
thx but i looked every where i cant find any other related post and can please tell me like how many day it took to disappeard thx
Click to expand...
Click to collapse
Hm. A couple of days I think. But I can't tell you exactly. It just disappeard after a while.

I'm pleased yours disappeared. Mine which is identical in both the place and shape has been on my G3 since I got it back in July.
It still gets darker the longer you have heat build up on the screen and when it's cooled down its faint again.

i dont have the same luck as you guys mine are getting bigger and darker i think i have a bad lcd DAMN i really love this phone.

Same issue here. Same color, same location, same size. Mine is invisible when the phone is cool. But when the phone heats up, the yellow is very visible.

Sorry guys, I forgot to come back here with an update.
Mine eventually disappeared last week after nearly 3 months.
I believe it is the glue.
Someone told me to try leaving the phone under UV lighting. I left mine in direct sunlight for when it was not being used. Seemed to cure it in a few days.

yellow spot all of a sudden!
I've updated my phone to lollipop v20e a couple of days ago. Today I noticed this little yellow spot in my phone. Coincidence or not I began to use NFC TAGS early this morning, can this be related using the NFC TAGS and having this function enabled?

yellow screen marks
I bought my LG G3 on the 20/07/14 and after 5 months of use I have a long yellow thick line across the top left of the screen. What makes this even more concerning is my cousin bought the same handset a week before me and his now also has a thick yellow line on the screen. There is nothing you can do to get rid of it and it is more pronounced against a white background.Looks more like screen burn. Both my cousin and I have contacted LG and we are having to send our handsets to them for repair.
I have never experienced this issue with any other handset i have owned. I was unhappy that i had the issue but even more pi$$ed off that my cousin has the same thing happening which tells me either it was a huge coincidence or that these things are not fit for purpose and more and more will be going wrong in the near future.
My handset has been well cared for and never dropped. I am a moderate user so this was even more of a surprise. While the LG is getting repaired I am using my Sony z2 work phone as my personal for now and I don't think I will be swapping back when I get my LG back.
Good luck to anyone who has this issue. My concern is the same thing will happen again and then it will be my problem as it will be outside of warranty.
Juan

i have it too in the up-right corner of the screen and it doesn't disappear... it just get darker with hot screen and softens when it cools down

Left-top corner
I also experiencing this issue for 2 months now. its a strip. and its getting longer day by day. once i tried screen burn app and 8 hours continuously screen on resulted in heated display. then, when i press that line temporary it disappears. so obviously its the glue. i'll try the direct sunlight thing. hope it'll resolve this case. it's really annoying
Thanks for the tips :fingers-crossed:

manups4e said:
i have it too in the up-right corner of the screen and it doesn't disappear... it just get darker with hot screen and softens when it cools down
Click to expand...
Click to collapse
After 6-7 months of usage, same thing, in same place (upper right corner, don't dissapear - only getting bigger and darker on hot screen).
Took my phone to local warranty service, and after 1 week got call from this service - they told me, that service is REJECTED, because phone had physical damage! (WTF?!?!?!?! i haven't dropped it, and there is no crack's/spots of damage on phone!).
After telling them all this, and proposed that it may be glue, or faulty LCD/Overheat - they told me that LCD have crack from back side (?!?!?!LOL!?!?!?!).
Now i'm stuck deep in *ss, and don't know even what to do....
Anyone of you got solution to this problem?
Maybe contacting LG representives directly will help to solve this case?
10x.

help!!! direct sunlight?? kindly put the instructions pls

LG G3 blue spot on screen

hey guys... my G3 was working perfectly when i bought it 5 months from now, just today i noticed a blue spot on the screen it can be very annoying at times, and it only appears on dark colors and black mostly.
what should i do? please help.
ps. the device got warm today and i was watching 1080p video on it, not to mention that the weather here is REALLY HOT. but it's not the first time it gets warm soo i don't know what to do

omaroid said:
hey guys... my G3 was working perfectly when i bought it 5 months from now, just today i noticed a blue spot on the screen it can be very annoying at times, and it only appears on dark colors and black mostly.
what should i do? please help.
ps. the device got warm today and i was watching 1080p video on it, not to mention that the weather here is REALLY HOT. but it's not the first time it gets warm soo i don't know what to do
Click to expand...
Click to collapse
Take it to a service center to get it looked at

omaroid said:
hey guys... my G3 was working perfectly when i bought it 5 months from now, just today i noticed a blue spot on the screen it can be very annoying at times, and it only appears on dark colors and black mostly.
what should i do? please help.
ps. the device got warm today and i was watching 1080p video on it, not to mention that the weather here is REALLY HOT. but it's not the first time it gets warm soo i don't know what to do
Click to expand...
Click to collapse
Sounds like a damaged LCD...unfortunately. If you have insurance its probably time to use it. If you don't, then look into the cost of a replacement front assembly(should be @$80-90us) to repair it yourself. It's an easy fix though...just a lil pricey.

I have insurance but here in my country i don't think it's a good idea going there, and i'm afraid they make it worse...
The blue spot only appears on black, so if you're sure it's a damaged LCD and not a software stuff nor hot related i shall take the phone to them to check it out. That's the best i can do

I mean what makes a damaged screen? The phone didn't fall or anything the spot just happend >_< is it wrong manufacturing by LG?? Sorry but it's driving me crazy

omaroid said:
I mean what makes a damaged screen? The phone didn't fall or anything the spot just happend >_< is it wrong manufacturing by LG?? Sorry but it's driving me crazy
Click to expand...
Click to collapse
It could be anything really... It could be a manufacturing defect that just showed up now over time, it could be heavy use causing high heat and the processor burned your LCD, it could be a hard thumb or fingerprint that compressed the LCD, etc.; many possibilities.
Check this reddit thread because you're not alone... https://www.reddit.com/r/LGG3/comments/2qfzz9/lg_g3_screen_burnpurple_smudge/
It seems like the most common solution was to get a replacement.
If your curiosity is really driving you crazy try posting a pic so xda'ers can see what and where it is. Someone may be able to diagnose it for you or at least give you an educated guess as to what happened.

i added some pics above ^ hope they help

I also have a faint blue spot on my screen, but it's only visible on white backgrounds. Not worth sending it in for.
Verstuurd vanaf mijn LG-D855 met Tapatalk

Mine only appears on black.. It's not affecting much, but i still think it should be fixed as quickly as possible.

suddenly right button light leaking to screen[pictures] UPS on its way(RMA) opinions?

For some reason the softkey light of the right button is leaking to the screen.
When i lowered my screen brightnes ive noticed there is a light shining from the right softkey in to the screen. Its leaking trough a tiny hole between the glass and the amoled screen. I guess its an adhesive failure. I can see it when i use my phone with lowbrightness while watching dark content.
My questions
1. Can i fix this my self?
2. How is this even possible when ive newer opened the device?
3. could i fix it by pressing on that place and maybe also heating it slightly the same time?
4. is it possible that also dust will enter trough that hole?
5. would oneplus take care of that?

nadejo said:
For some reason the softkey light of the right button is leaking to the screen.
When i lowered my screen brightnes ive noticed there is a light shining from the right softkey in to the screen. Its leaking trough a tiny hole between the glass and the amoled screen. I guess its an adhesive failure. I can see it when i use my phone with lowbrightness while watching dark content.
My questions
1. Can i fix this my self?
2. How is this even possible when ive newer opened the device?
3. could i fix it by pressing on that place and maybe also heating it slightly the same time?
4. is it possible that also dust will enter trough that hole?
5. would oneplus take care of that?
Click to expand...
Click to collapse
I'll only answer question 5 as it makes others irrelevant: yes, they would (they have to) take care of this. That's what warranty exists for. It's faulty hardware and it should be fixed or replaced.
Sent from my OnePlus 3 using Tapatalk

PHP:
Explorer23 said:
I'll only answer question 5 as it makes others irrelevant: yes, they would (they have to) take care of this. That's what warranty exists for. It's faulty hardware and it should be fixed or replaced.
Sent from my OnePlus 3 using Tapatalk
Click to expand...
Click to collapse
But ive only paid 399 and its been months. Do you think they will still fix it ?

nadejo said:
PHP:
But ive only paid 399 and its been months. Do you think they will still fix it ?
Click to expand...
Click to collapse
They will repair it. They won't replace it now.

Prince Chandela said:
They will repair it. They won't replace it now.
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Click to collapse
Do you think they will replace the whole screen unit?

nadejo said:
Do you think they will replace the whole screen unit?
Click to expand...
Click to collapse
No, they will fix the button backlight.
Also, you can turn off button backlight in settings.

Ive started a RMA request. Basicly its not a delabreaker for me at all because i never use buttonbacklight but im afraid dust might enter the screen and the gap could get bigger over time.

Ive updated the op and added some pictures. What do you think. Should i be worried?

I've reverted to all Stock including locked Bootloader and correct imei number. Ups will arrive tomorrow between 4&7 o clock (evening).
Im really scared they might not find the issue as it is very hard to find. How should I explain it for them to understand. Anyone knows where the devices are getting repaired?
Thanks

I canceled the rma process because they want to let arvato bertelsmann take care of it. And the things ive heard about them just schocked me. I will simply turn off softkeylights permanently.

if you are in the 15 days window please, return the phone, this phone is just a mess, it's a beast, but it seems like every device has a problem somewhere... mine has a pink tint on the upper part of the screen, i can't be hassled with the process of 1month or even more of a RMA just to repair or for them to send me a new one, i wen't ahead and asked for a refund instead, too much hassle with the support from op..

Its an adhesive error inside the device it should not affect dust coming in.
Given that oneplus support appears to be some sort of Asian Russian roulette you should not risk your, I hope otherwise flawless, device because of such a minor optical glitch.
@xAD3r1ty
The phone is not a mess, there may be some faulty units floating out there, but many are just fine.
Mine does not have any HW issues as far as I can tell.
Also there is no phone out there that would be a viable competition that is unless you have a donkey that sh!7s money

Don't get me wrong, i love the OP3, But it seems that too many people are receiving the device with a problem here and there
Because if you receive a op3 with a pink tint like a lot, and i mean a lot of people do, Then you will have to deal with the horrible support, deal with RMA's that can take 1 month or even more and get pissed big time for being with no phone in the mean time, Oh, and i've heard some nice stories about their repair center (Arvato), so yeah like i said and giving the OP an advice, i would rather return the device if still on 15 days period and just get a different device or even buy the op3 again than dealing with their repairing support.
Thats just it

Screen defect

Hi, I got this OnePlus 3, it had a very slight pink tint in right half and no tint on left (on white screen) so I got it replaced. Now the replacement is even worse,bottom and right side is much more pink than before, only top left side is fine, even on grey, I can see the top left portion is more bright than rest. What to do guys, I'm afraid third replacement will be even worse, I previously owned Nexus 6 and it had only pink tint in low brightness not this kind of uneven hue. Please suggest something.

Well, there's nothing you can do except replacing it ...
It can't be worse every time, you'll run out of bad luck eventually ?
Sent from my OnePlus 3 using Tapatalk

ask for RMA phone replacement, mine got replaced after 4 months of purchace.

Anyone from India? Amazon is refusing to replace it, now I don't know about service center, can anyone help me what to do, will service center replace ?

DeveloperOne said:
Anyone from India? Amazon is refusing to replace it, now I don't know about service center, can anyone help me what to do, will service center replace ?
Click to expand...
Click to collapse
They may not replace the phone. But they should change the screen again.
Go to the one plus service center.. the ones they own and manage.. not the ones outsourced.
Btw, I have a similar issue.. on specific greys, the left side (about half a inch) seems brighter than the right side. Only on greys. All other Colors are just fine.
I took it to the non-company owned service center, the guy there couldn't really tell the difference as much as I noticed, but he agreed that he can try changing the screen. Though I haven't really gone that route yet since the phone is less than a month old. Will wait for some time and see. The color variation is fairly minor and not many people I have shown it to have been able to tell the difference.