Develop Bugs

My Experience With Negri Electronics

So after some confusion, Negri Electronics has redeemed itself. Before this edit, I felt really sketched out by Negri Electronics because there was no communication.
GN should be here tomorrow, prompt shipping, and support. I'd recommend that if you're buying within the US to go through them. Thank you.

ztm.000 said:
Hey, maybe some of you who've purchased from Negri Electronics can give me some reassurance... But here's what's going on...
I bought my GN on Saturday December 3 at about 1:45p. I got my Google Checkout emails and the initial Negri Electronics email, and that they'd email me when they shipped it. They didn't email me on the weekend (which I assumed was normal, because it was the weekend), but now it's Monday at 2:20p and I haven't received an email, I try to email them at [email protected] and I get and instant email back saying that it's restricted, and I call their service line at (888) 358-6358 only to get no answer from a human and the option to leave a voice message on their end...
I really don't appreciate this kind of service, and I would have gone with Expansys USA if I would have known it was gonna be like this. Hell, at this point I would have gone with a UK retailer like Clove or Handtec...
Someone just reassure me that they're not being an illegitimate/fraudulent company... I've bought from them before (HTC Magic in 2009), so I'm not too worried, but I just dropped $764 on this beast and I'll be damned if I don't get some kind of service or confirmation or anything... It just seems all too sketchy.
Wouldn't you agree?
So maybe one of you who've bought a Galaxy Nexus from Negri Electronics can help me out and give me some reassurance.
Thanks.
Z
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i got mine from them and i live in canada.
i think i checked out on thurs, and their shipment was on fri. fedex delivered mine on monday before noon.
it really depends on their shipment date. even if i checked out on tues or wed, they wont ship till fri for me. so i was really lucky to get it before their shipping date =)

They're legit, got my i9020A from them.

Got mine from them. They shipped within 30 minutes of me ordering it. And when you get an option to leave a message on their phone, that just means the phone is busy. Keep trying.
In fact, they are probably one of the best places I've ever purchased an item from.

king23adrianc said:
i got mine from them and i live in canada.
i think i checked out on thurs, and their shipment was on fri. fedex delivered mine on monday before noon.
it really depends on their shipment date. even if i checked out on tues or wed, they wont ship till fri for me. so i was really lucky to get it before their shipping date =)
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I got my shipment email just now so, all my worries are pretty much gone at this point. I got it literally five minutes after this posted. I feel a little dumb now, but I was generally concerned.

I ordered mine on Wednesday of last week. I called Thursday because they didn't email me the tracking number or any shipping information. So i called them and they said they ship everything at 4pm PST. And sure enough i got a email around that time providing me with a tracking number. So i say dont worry.

They did great with my Galaxy Nexus shipment. If you want..check with them on Twitter. They've got near-instant response times on there. I believe they were having issues with that email box. The other day when I submitted an email inquiry and they had me redirect to a different account which was resolved very quickly.

You paid HOW MUCH!?
You can go get one from Handtec.co.uk shipped across the pond to your door for under $700... honestly why didn't you?

cranch said:
They did great with my Galaxy Nexus shipment. If you want..check with them on Twitter. They've got near-instant response times on there. I believe they were having issues with that email box. The other day when I submitted an email inquiry and they had me redirect to a different account which was resolved very quickly.
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Their twitter is terrible,
spamming every minute

I ordered from them last week when Expansys screwed everything up. They shipped it within 30 minutes of my order. Got it next day no problems. They did tell me on the phone though that Amazon check out was quicker for some reason than google checkout.. No idea why though.

ztm.000 said:
I got my shipment email just now so, all my worries are pretty much gone at this point. I got it literally five minutes after this posted. I feel a little dumb now, but I was generally concerned.
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Please edit your op. Subject is alarmist. Negri is solid, got mine there and they were great!
Edit: the email is wrong they should fix that. I think it's [email protected]
Sent from my Galaxy Nexus using Tapatalk

Emama said:
Their twitter is terrible,
spamming every minute
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I didn't say it wasn't annoying.. just likely to get a response.
Sent from my Galaxy Nexus using xda premium

ztm.000 said:
Hey, maybe some of you who've purchased from Negri Electronics can give me some reassurance... But here's what's going on...
I bought my GN on Saturday December 3 at about 1:45p. I got my Google Checkout emails and the initial Negri Electronics email, and that they'd email me when they shipped it. They didn't email me on the weekend (which I assumed was normal, because it was the weekend), but now it's Monday at 2:20p and I haven't received an email, I try to email them at [email protected] and I get and instant email back saying that it's restricted, and I call their service line at (888) 358-6358 only to get no answer from a human and the option to leave a voice message on their end...
I really don't appreciate this kind of service, and I would have gone with Expansys USA if I would have known it was gonna be like this. Hell, at this point I would have gone with a UK retailer like Clove or Handtec...
Someone just reassure me that they're not being an illegitimate/fraudulent company... I've bought from them before (HTC Magic in 2009), so I'm not too worried, but I just dropped $764 on this beast and I'll be damned if I don't get some kind of service or confirmation or anything... It just seems all too sketchy.
Wouldn't you agree?
So maybe one of you who've bought a Galaxy Nexus from Negri Electronics can help me out and give me some reassurance.
Thanks.
Z
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We have tested and verified the email address [email protected] does in fact work. Your call might have been made once we closed for the day Saturday. We are sorry you did not reach the right person for this, but we assure you that if your order was placed and you were not contacted for any information that your order will ship today. Please have patience on weekends as we are not fully staffed on Saturdays.
Please let us know if you have any other questions.

I got mine the next day. I also got my nexus s there too. And I love my phone.
Sent from my Galaxy Nexus using XDA App

That email address does have issues, at least intermittently. I tried on 11/23 with the same result...
From: [email protected]
Delivery has failed to these recipients or groups:
Customer Support ([email protected])
Your message can't be delivered because delivery to this address is restricted.

Expansys updated my order after 5 days to "awaiting stock", so i canceled.
Negri shipped the same day, and I had my GN the next day
My experience with Negri was excelent...

I got mine from Negri as well, took only one business day

They're on the west coast. Its extremely conceivable that you won't get your confirmation email till around this time. Someone's gotta be the first shipment, and someone's gotta be the last shipment. There's no guarantee that you'll get your e-mail conf by a specific time of day. All that matters is that the package left today.

martonikaj said:
They're on the west coast. Its extremely conceivable that you won't get your confirmation email till around this time. Someone's gotta be the first shipment, and someone's gotta be the last shipment. There's no guarantee that you'll get your e-mail conf by a specific time of day. All that matters is that the package left today.
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Found out that they're in the same state as me (NV). So, I take back what I said about them, and if I could I would delete this thread.
I apologize if anyone from Negri Electronics is reading this. Naturally, I was just skeptical, and hopefully you could understand where I'm coming from.
Very relieved now. Should be getting it tomorrow. Thoroughly impressed. Definitely went from extremely sketched out to impressed.

ztm.000 said:
Found out that they're in the same state as me (NV). So, I take back what I said about them, and if I could I would delete this thread.
I apologize if anyone from Negri Electronics is reading this. Naturally, I was just skeptical, and hopefully you could understand where I'm coming from.
Very relieved now. Should be getting it tomorrow. Thoroughly impressed. Definitely went from extremely sketched out to impressed.
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Thanks for updating us at least.

Expansys experience... incompetent, unlucky, I really don't know.

I'm sorry I just need to vent this, mostly because they have been horrible at communicating and have yet to respond to prior inquiries.
This entire order/experience has been botched from the beginning. I ordered Thursday morning requesting overnight shipping for delivery on Friday. Apparently the bank flagged this transaction as suspicious but I never received an email/call/contact of any kind from Expansys until late Thursday night. I just happened to check the status on the website and noticed that there was an issue about 20 minutes before your offices closed, so I called and was on hold for almost 35 minutes (at this point past closing time) and no one ever picked up. I then called today, Friday, to request priority overnight shipping for Saturday delivery and to change the shipping address to my home address (as I was originally expecting to have it delivered Friday at work). The man I spoke with said it would be an additional charge for Saturday delivery, to which I agreed. Now I get the tracking number for "standard overnight" which will be delivered to my home on Monday while I will of course be at work! Additionally, I was still charged for the priority overnight shipping and Saturday delivery! I'm not taking off work to receive this shipment so I imagine I'll have to drive way out to go get it from their sorting facility.
The end result is that something that was ordered with overnight shipping on Thursday will be arriving on Monday, if I'm lucky enough to have the time to go pick it up myself. This could have been completely avoided had you not dropped the ball more than a few times. At this point I'd like my shipping costs refunded, or someone get a hold of FedEx in time and have that packaged delivered on Saturday. How does this happen?

ellesshoo said:
Apparently the bank flagged this transaction as suspicious but I never received an email/call/contact of any kind from Expansys until late Thursday night.
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Had this not happened, you would have received your phone by now.
That's not Expansys' fault.
My transaction from them was superb. Phone in my hands hours after ordering.
My bank also did not flag anything.

ericshmerick said:
Had this not happened, you would have received your phone by now.
That's not Expansys' fault.
My transaction from them was superb. Phone in my hands hours after ordering.
My bank also did not flag anything.
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They had about 7 hours from when they knew this before close of business that day and did not contact me in any fashion. Their FAQ even implies this happens to them often. One would think they might want to get in touch with someone who requested/paid for overnight shipping at some point before it was too late. Instead I had to find out myself and when I did and tried to contact them it was like everyone skipped out of work 30min before office closing time. The next day, still no contact until I called them and what do they do? They botched things up royally again and charged me more money. Just not smooth or impressive at all.
I'm on the hook for freaking $40+ for "overnight" shipping that is going to take from Thursday to Monday (Monday at best since it will not be shipped to my work). Can you even call it a "delivery" if I'm the one who will be driving 14 miles out to a FedEx facility to pick it up?
I just find it amazing that I talked to the same rep twice today about the shipping thing, confirmed, yada yada.. Even charged correctly for it. But then they still managed to drop the ball.

I ordered mine from them and my bank did the same thing. Didn't you notice where it said if the delivery and billing addresses don't match additional security checks will be needed? It said it right at the bottom of the order confirmation page you get right after you submit your order. I called and got it squared away preemptively right after I ordered. It took 23 hours for me to get it.
Sent from my Galaxy Nexus

Patience is your friend.
Sent from my Galaxy Nexus using xda premium

i also want to add in experience for NEWEGG.COM
I ordered from newegg.com, rather than expansys, mobilecity, pvcs, or any other specialty shops, because newegg is an established and credible retailer; ive purchased stuff from them for over 10 years.
i paid for expedited shipping because i travel often, and i needed it to arrive home at a precise time.
2 days after ordering, my order was still "processing". then i finally received an email saying Order on Hold - phone # or address does not match credit card information.
i called back immediately, but was placed on a 20 minute wait before being able to speak to an agent. (the online chat service had a similar wait). the agent confirmed that my information was 100% correct, but that she would need to forward this information to the "security team", and the order would not ship until cleared by security team..... despite, yes, that she herself was able to confirm my information, as entered, was 100% correct
i canceled the order, and im never buying from them again

Overall, Expansys is pretty decent to work with. Their systems are only semi-automated which means inventory levels shown on their site are wrong and back-end communication is almost totally manual. They're very good at after sale follow-up even though their bankers hours can be frustrating when you need to talk to some one. They and Negri are the only two that provide warranty support and that's a plus that goes on longer than the initial purchase which is a one time event.
P.S. - NewEgg's international phones have no warranty so the last poster may have dodged a bullet.

BarryH_GEG said:
Overall, Expansys is pretty decent to work with. Their systems are only semi-automated which means inventory levels shown on their site are wrong and back-end communication is almost totally manual. They're very good at after sale follow-up even though their bankers hours can be frustrating when you need to talk to some one. They and Negri are the only two that provide warranty support and that's a plus that goes on longer than the initial purchase which is a one time event.
P.S. - NewEgg's international phones have no warranty so the last poster may have dodged a bullet.
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After my experience I whole heartedly disagree about their "after sale follow up". I got my Nexus S from Negri and things went smooth as butter. I have no idea why I didn't go with them this time. Negri from here on out for me.

ellesshoo said:
After my experience I whole heartedly disagree about their "after sale follow up". I got my Nexus S from Negri and things went smooth as butter. I have no idea why I didn't go with them this time. Negri from here on out for me.
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Good luck with the warranty from negri. I think someone posted that they had a problem with their SGN and negri blew them off.

My experience with Expansys
I pre-ordered via website and gave them PayPal. They emailed me to confirm and told me that I would need to confirm again once the stock arrived.
Then they emailed me and said "we've got the stock, please confirm the mailing address, method and payment". I did and the parcel arrived 4 days later (with the Thanksgiving Thursday in between).
All was well and smooth with my order, I have no complaints and I am loving my Galaxy Nexus. Thanks Expansys.

phantom skinz shipping sucks

I dont think i would order from them again,its been about a week and half and i still havent receive my order yet.Has anyone else have trouble with their shipping

what was the quoted time/shipping method? I know that i have bought stuff from places like that and it will take 7-14 days whenever they USPS ground ship it. Its only if you pay for the upgraded one that it gets to you in a reasonable time.

I seen this on their website
If you live in the US, orders typically take 3-5 business days for delivery. Canadian orders can take an additional 3-5 days. If you have any further questions, or need a more detailed response, please contact the Phantom Skinz Customer Service team at [email protected].
I know what your saying about paying extra to get faster shipping but most of the time a first class package takes 2-3days to ship.but its been a week and half plus I got a email from them the next day after I placed my order saying it was shipping out the same day.ive been checking on usps and only thing it's saying on there is shipping info has been received.If I don't receive it Monday I'm going to call them and see what's going on

I ordered mine on 10/23/11 and was received 10/29/11 with standard shipping which was free.

NogaroS4 said:
I ordered mine on 10/23/11 and was received 10/23/11 with standard shipping which was free.
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U must live in, near Phoenix.

Could also be that they were backed up on the order. Maybe they didnt display it or maybe you missed it? Maybe you ordered it and your payment didnt clear your bank for a few days? There are a lot of reasons why this all could happen just trying to come up with an answer for you

I don't think they was on backorder because I received a email from them the next day saying that it was shipping out that day plus the money came right off the credit card when the order went thru i think my package got lost.I left a email with their customer service i hope they can help me out

setzer715 said:
U must live in, near Phoenix.
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Nope..live in Boston.
Sent from my SGH-T989 using xda premium

NogaroS4 said:
Nope..live in Boston.
Sent from my SGH-T989 using xda premium
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How did you receive same day shipping form Gilbert, AZ to Boston?

oops sorry meant to say 10/29/11..fixing it now

If they sent it USPS....they might have lost it. I hate USPS. They lost more than one shipment from my online orders. I had to call them multiple times to find my packages and their online tracking sucks. The don't always update.

It was shipped usps but i never had trouble with them.I order some things off of ebay that came from china and most of the time i would get it pretty quick,I called phantom skinz today and the lady said if i dont get it by thursday call them back and they will run a trace on it

Amazon Preorders?

Anyone have any news on their amazon preorders? I keep checking mine and it's says "not yet shipped" but it has a delivery date of monday. I preordered it when they first became available.

Same here but you got it better.. Mine has a delivery date of tuesday

Same here... I have one day shipping it says for Monday.. I know if you had the free 2 day it shows Tuesday... I also got off phone with them because my neighbor got his yesterday.. And amazon tells me it looks like there is a delay it now says 2 to 5 weeks.... And that is confirmed if you go like you are trying to order today... I hope that is just for new orders

Mine too has a delivery date of Monday and as of 3:30 PM central time it still hasn't shipped.

I got off the phone with them this morning and they said that the "two to five weeks" of delivery time is only for new orders. On their end it looks like things show as being on time so it should either ship out today or even tomorrow. I'm so jealous of everyone that already has theirs. I even already have all my accessories here before the phone is here.

That is funny I ripped them a new one because my neighbor got his yesterday and ordered two days after I did... They told me that all orders were pushed even pre orders... So now I *****ed about the Samsung promo.... They have it set if it does not ship by my date listed I will get a credit for the promo I would have got... Lol after all said and done this only cost me 55 bucks out of pocket lol

darshiki said:
I got off the phone with them this morning and they said that the "two to five weeks" of delivery time is only for new orders. On their end it looks like things show as being on time so it should either ship out today or even tomorrow.
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That's good news. I really don't want to wait "two to five weeks" for the phone...
I'm kinda curious why amazon couldn't ship out the phones so we could get them today. It almost seems like they had to wait to order the Note 4 until the 17th as well.

I know this if off topic but that nexus 6 is looking good if our notes don't come I might have to switch...

M4ver1ck said:
That's good news. I really don't want to wait "two to five weeks" for the phone...
I'm kinda curious why amazon couldn't ship out the phones so we could get them today. It almost seems like they had to wait to order the Note 4 until the 17th as well.
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I thought they'd do that as well. When I preordered my PS4 they shipped it a few days early so it was on my doorstep on launch day. They're able to ship things out early so we get them on launch day so I'm also curious as to why they couldn't just do that. It looks like all the carriers have done that too.

Super whack. Mine has a delivery date of Tuesday....

Did you choose the free two day or upgrade to one day.... Mine said Tuesday too until I had them upgrade me to one day for free

so does anyone have a update on the amazon ship issue??

mstieber1980 said:
so does anyone have a update on the amazon ship issue??
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I called them last night around 10:30 PM Central and they said everything us still on schedule. But I'm having trouble beliving them since it's now 10:21 AM and it still hasn't shipped.

M4ver1ck said:
I called them last night around 10:30 PM Central and they said everything us still on schedule. But I'm having trouble beliving them since it's now 10:21 AM and it still hasn't shipped.
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i just checked me amazon account and it now say instock may take 1 to 2 days to process.....my status when from not yet shipped to shipping soon with monday delevery date

mstieber1980 said:
i just checked me amazon account and it now say instock may take 1 to 2 days to process.....my status when from not yet shipped to shipping soon with monday delevery date
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Lucky. Mine still says not yet shipped. Looks like they have them in stock though since now the product page says they have 20 left in stock (at least for the black one).

M4ver1ck said:
Lucky. Mine still says not yet shipped. Looks like they have them in stock though since now the product page says they have 20 left in stock (at least for the black one).
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If you have the standard free 2day shipping call them up and get on them about this whole situation and tell them you would be happy of they could upgrade you to one day for free.... They did for me a while ago... Then yours should be there Monday as well

mstieber1980 said:
If you have the standard free 2day shipping call them up and get on them about this whole situation and tell them you would be happy of they could upgrade you to one day for free.... They did for me a while ago... Then yours should be there Monday as well
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Yea I already paid for one day shipping for 3.99 since I have Prime, so mine is guaranteed delivery for Monday.

UPDATE: My card was just charged and my order status changed to "shipping now!" I cannot contain my excitement.

darshiki said:
UPDATE: My card was just charged and my order status changed to "shipping now!" I cannot contain my excitement.
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Same here [emoji1]

Oh man I forgot to reply to the above questions but yeah I upgraded to one day shipping as well.

Return box/label or old device pick-up from Samsung.com

Did anyone who bought directly from them get a return box to send old N7 back yet?

Where do you live?
In the UK, at least, the UKMail driver who delivered the replacement unit took away the old one at the same time, in the bag that the new one came in.

I opted for the pickup. Received a call from a recycling company. Lady was very nice. I told her I can't schedule to pick it up until I get my new device. She understood and said she will call me back today. Good news is my replacement should be delivered today as well.
I'm in NY btw.

I'm in the US and I got my replacement yesterday. I called today and they said the boxes to return the old device would be shipped out next week.

Got a call from Stericycle to pickup my old device tomorrow.

lynseyw said:
I'm in the US and I got my replacement yesterday. I called today and they said the boxes to return the old device would be shipped out next week.
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Good to know, no refund for me until they get it back. Didn't want to wait so bought a replacement Note7 locally just as the whole process was beginning.

Got the box today but still no device yet.
Sent from my SAMSUNG-SM-N900A using XDA-Developers mobile app

lynseyw said:
I'm in the US and I got my replacement yesterday. I called today and they said the boxes to return the old device would be shipped out next week.
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Oh really? You bought it from Samsung.com?
Shoot, I've been calling those idiots many many times since they started the #galaxynote7 recalls. Every time when I called, they always says they'll be sending me the return shipping label. And I'm still waiting. Good thing I paid through paypal. I filled dispute charges. 10 days later NO respond from Samsung.com. Now Paypal refunded me back $925.43. :laugh:

Bought mine from the Verizon on-line store, and had the replacement shipped to me as well. Received a txt from VZW earlier this week that a box w/return label was being shipped to me, and it arrived this morning.
I'm quite glad that I didn't take the risk of returning it to a VZW corporate store and potentially have to give up the accessories that came with the phone. The instructions were very clear that the phone itself is all that should be returned (you can view the instruction sheet in my post over in the VZW Note 7 Q&A forum).

PapaWangsta said:
Oh really? You bought it from Samsung.com?
Shoot, I've been calling those idiots many many times since they started the #galaxynote7 recalls. Every time when I called, they always says they'll be sending me the return shipping label. And I'm still waiting. Good thing I paid through paypal. I filled dispute charges. 10 days later NO respond from Samsung.com. Now Paypal refunded me back $925.43. [emoji23]
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I'm gonna try the PayPal claim too. Worth a shot.
Sent from my Galaxy Note 7.

PapaWangsta said:
Oh really? You bought it from Samsung.com?
Shoot, I've been calling those idiots many many times since they started the #galaxynote7 recalls. Every time when I called, they always says they'll be sending me the return shipping label. And I'm still waiting. Good thing I paid through paypal. I filled dispute charges. 10 days later NO respond from Samsung.com. Now Paypal refunded me back $925.43. :laugh:
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My credit card bill is due next week. If no box received by then, I will also call my card and hold back payment. Better to have that money on my side till they get their sh**t together.

So I got the box today. Sending back for full refund. Interesting thing is the box has no provisions to send back any included accessories, only the phone itself. seem they mean for me to the keep charger, cable etc.