phantom skinz shipping sucks - T-Mobile Samsung Galaxy S II SGH-T989

I dont think i would order from them again,its been about a week and half and i still havent receive my order yet.Has anyone else have trouble with their shipping

what was the quoted time/shipping method? I know that i have bought stuff from places like that and it will take 7-14 days whenever they USPS ground ship it. Its only if you pay for the upgraded one that it gets to you in a reasonable time.

I seen this on their website
If you live in the US, orders typically take 3-5 business days for delivery. Canadian orders can take an additional 3-5 days. If you have any further questions, or need a more detailed response, please contact the Phantom Skinz Customer Service team at [email protected].
I know what your saying about paying extra to get faster shipping but most of the time a first class package takes 2-3days to ship.but its been a week and half plus I got a email from them the next day after I placed my order saying it was shipping out the same day.ive been checking on usps and only thing it's saying on there is shipping info has been received.If I don't receive it Monday I'm going to call them and see what's going on

I ordered mine on 10/23/11 and was received 10/29/11 with standard shipping which was free.

NogaroS4 said:
I ordered mine on 10/23/11 and was received 10/23/11 with standard shipping which was free.
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U must live in, near Phoenix.

Could also be that they were backed up on the order. Maybe they didnt display it or maybe you missed it? Maybe you ordered it and your payment didnt clear your bank for a few days? There are a lot of reasons why this all could happen just trying to come up with an answer for you

I don't think they was on backorder because I received a email from them the next day saying that it was shipping out that day plus the money came right off the credit card when the order went thru i think my package got lost.I left a email with their customer service i hope they can help me out

setzer715 said:
U must live in, near Phoenix.
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Nope..live in Boston.
Sent from my SGH-T989 using xda premium

NogaroS4 said:
Nope..live in Boston.
Sent from my SGH-T989 using xda premium
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How did you receive same day shipping form Gilbert, AZ to Boston?

oops sorry meant to say 10/29/11..fixing it now

If they sent it USPS....they might have lost it. I hate USPS. They lost more than one shipment from my online orders. I had to call them multiple times to find my packages and their online tracking sucks. The don't always update.

It was shipped usps but i never had trouble with them.I order some things off of ebay that came from china and most of the time i would get it pretty quick,I called phantom skinz today and the lady said if i dont get it by thursday call them back and they will run a trace on it

Related

MobilePhonesDirect - now in stock

Desire description changed to - "THE HTC DESIRE IS NOW IN OUR WAREHOUSE - PLEASE ALLOW 7 DAYS FOR DELIVERY."
If mine's not posted on a next day delivery today then I won't be able to get mine till Wednesday. Fingers crossed.
I reckon they probably don't have them, They offer next day delivery so if they took delivery on the 7th like everyone else (or have it shipped direct from the distributor) they would still be within the 7 days,
All their other handsets just say next day delivery. See the attachment for a laugh
Im not in the UK or I would call them to see if I can pick one up
I ordered with them last week. I might give them a call in a sec.
If it's in stock and I've paid for next day delivery I should get it tomorrow?
I wonder if they're telling porkies to get more orders in?
I'm just in a live chat with them and have just been told they won't have stock 'til tomorrow and to expect delivery next week as planned.
So the claim that they're sat in their warehouse might be a touch ambitious!
i just did live chat with them as well and they are shipping when it is released sim free, so i suspect they do have them in but are not allowed to ship until the 1st but then you have a bank holiday weekend so that would mean next day would still be the 6th as quoted.
I ordered yesterday and emailed them to see if my order would be sent out in the first batch this week, but got a reply saying it would be with me this week.
I think the person who sent email back to me forgot about bloody easter weekend so it will be next week I imagine.
Damn you Jeebus !!!
Also ordered from MPD and spoke to them on live chat. Sounds like they have to abide by the official date and indeed said they'd be shipped 6th/7th.
I concur
Also just spoke to MPD and they say stock comes in tomorrow but they will not start shipping until Tuesday.
I have another T-Mob account (for my son) and received a text on that one saying that the new number is now active. Does that mean they will charge my account from today or when I put the SIM in the phone?
It shows up on my T-Mob on-line portal jobby now.
Tom
i'm also a lil annoyed because i have noticed they are now doing the phone free on £25pm contracts and i paid £6 its not going to break the bank but still if i have to wait and get it the same time its a tad annoying. But yay not long now \m/
Have you contacted them about the price change?
Have you had a whinge to see if they will refund the difference.
With tech you but at one price on day one and half the price a bit later, normallyou to get some quality use time in the gap, but not there!
Tom
Are MobilePhonesDirect phones Sim-Free? If they are:
WHY are their PAYG price and Sim-Free price sooo Different??? (For the desire!)?>
turnipman said:
Have you had a whinge to see if they will refund the difference.
With tech you but at one price on day one and half the price a bit later, normallyou to get some quality use time in the gap, but not there!
Tom
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I had the same thing. I expect prices to drop, but not in the space of 2 days. Suffice to say, I sent them an email pointing this out and got told that once I have my phone if I get in touch again, I'll get refunded. Worth emailing them
Inertia
Once you have your phone they are expecting you not to bother.
turnipman said:
Once you have your phone they are expecting you not to bother.
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I can imagine, unfortunately for them I certainly will be bothering them!
Now they're saying 3 days for delivery instead of 7...
3 working days. It'll still be around the 6/7th when we receive them.
Anyone had a dispatch email from them yet?
I phoned this morning to make the point that they had them in stock, I'd paid for next day delivery, so I should expect it on Tuesday, right?
I was told that they've got 1000 in stock, 600 pre-orders and are starting on dispatching them today. Some will be going out today and some on Tuesday.
They guy was pretty noncommittal.
The wait is agonising!
I ordered one yesterday from Mobiles.co.uk or something and received it this morning! free special delivery!
but that was on contract..not sure if you guys are talking about payg..
hboos said:
I ordered one yesterday from Mobiles.co.uk or something and received it this morning! free special delivery!
but that was on contract..not sure if you guys are talking about payg..
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Mine's on contract. tmob.
Price of phone was £5.99 and they've now reduced it to free on that contract
mine has not changed to sent yet and i was in town today and they have them in stock in our tmobile shop ready to sell tomorrow, i was thinking it may be worth a trip down, see if they will match the deal and then cancel the one for mpd. I also had a phone call from vodafone saying they are selling the now (early) but they could not match the price though not far off.

Skinomi screen protectors

Skinomi has their Galaxy Nexus screen protectors and adhesive back protectors up on amazon. I ordered one last night and If it's anything like the one my mom bought for her Blackberry I'll be happy... once I get the damn thing on anyway. I'm really hoping I can get an OtterBox for it though.
How the going to a back protector for that textured back?
I voided my warranty and your nexus.
Thanks for the tip, just picked one up!
they do have a coupon out I think it is- skinomi25 thats 25% off
tnx, Skinomi is new of me, i jest order 2 units and hope that the screen quality will be fine.
Well, It still isn't here... I placed my order on the 24th and the USPS tracking website has said "electronic shipping info received" since the 31st. I have contacted the seller and am waiting to hear back.
has anyone who ordered one of these received them yet i received my tracking number a week ago and the never actually shipped
I emailed skinomi..they just received their actual stock today..
Sent from my Galaxy Nexus using xda premium
aly19 said:
I emailed skinomi..they just received their actual stock today..
Sent from my Galaxy Nexus using xda premium
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sigh I hope so...
this reminds me of when I ordered Notion Ink screen protectors. They sent people tracking numbers and everything.. then 2 weeks down the road, we all found out that they didnt even have any stock and there were delays. They didn't even bother informing their customers.
It was a disaster
Sounds like handtec. Im wondering where my skinomi is also. My window for receive date was 11/22-11/28 and i ordered around the 16 th or so. Im gonna cancel and not buy from them again. Lame.
Sent from my samsung gt i9250 which is in the wrong country.
I'm still waiting on my skinomi skin from Amazon. Ordered on the 9th and it was supposed to be delivered by the 22nd. On the 24th I emailed the seller to find out it was a pre-order item and they would get them out as soon as possible.
Perhaps they should have listed it as pre-order on the Amazon page.
SphericalPuma said:
I'm still waiting on my skinomi skin from Amazon. Ordered on the 9th and it was supposed to be delivered by the 22nd. On the 24th I emailed the seller to find out it was a pre-order item and they would get them out as soon as possible.
Perhaps they should have listed it as pre-order on the Amazon page.
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No ****. Because it wasnt listed as pre order. Ill give em til my nexus gets here to report to amazon.
Sent from my samsung gt i9250 which is in the wrong country.
Odd. I ordered on Amazon as well but received a shipping notice shortly after, however the tracking is basically empty for it. This happen to you guys as well?
Brandon3003 said:
Odd. I ordered on Amazon as well but received a shipping notice shortly after, however the tracking is basically empty for it. This happen to you guys as well?
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yea.. thats skinomi's style.. god damnit, I can't believe theyre doing this for another product launch again -_-
Just wait till you try to do a replacement with them for their lifetime warranty guarantee. I had to make a claim for my skinomi on my Motorola Xoom a while back and they asked me to fill out a form and FAX it to them along with my receipt. I asked if I could use email instead and they told me no. So they said out of kindness they would send me a replacement without me faxing them the form and proof of purchase. The replacement arrived in about 4 weeks during which I continuously asked them to update me with tracking which was never given to me. I will never again order anything from that company even though the skins are actually good quality.
konman795 said:
Just wait till you try to do a replacement with them for their lifetime warranty guarantee. I had to make a claim for my skinomi on my Motorola Xoom a while back and they asked me to fill out a form and FAX it to them along with my receipt. I asked if I could use email instead and they told me no. So they said out of kindness they would send me a replacement without me faxing them the form and proof of purchase. The replacement arrived in about 4 weeks during which I continuously asked them to update me with tracking which was never given to me. I will never again order anything from that company even though the skins are actually good quality.
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damn
well, I emailed them the other day... still no response, here's hoping for something good...
In the meantime, I went ahead and ordered ZAGG :S
Brandon3003 said:
Odd. I ordered on Amazon as well but received a shipping notice shortly after, however the tracking is basically empty for it. This happen to you guys as well?
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"Your package is currently not eligible for Text Trace. Only Amazon fulfilled packages are currently eligible." this?
JohnnyTrue said:
"Your package is currently not eligible for Text Trace. Only Amazon fulfilled packages are currently eligible." this?
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Nope, this: "We're sorry. We are unable to retrieve tracking information for this shipment at this time."
The tracking number basically doesn't exist.
Just got this email back from Skinomi, I thought I would share...
according to them, they actually shipped my skin. last time I confronted them about this kind of situation (with the NotionInk protectors), they readily admitted they didn't ship it or had any in stock. So, I have no reason not to believe them...... I hope?
Hello,
Please be assured we do have this item in stock and your item is well on its way. We must advise though that it normally it may take about 1-2 weeks from the time your package ships for international items to arrive. Unfortunately it usually is not possible to track international items. However 99% of the time our international customers receive their packages during that 1-2 week. Usually most orders actually arrive sooner.
Please check with your local customs/post office for any information about your package. Your tracking ID is your customs ID. If you do not receive your package within 2 and a half weeks please let us know
Thank you
****Expect possible shipping delays due to the holiday season right around the corner. We apperciate your patience and understanding, and wish you very happy holidays!****
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I ordered mine from their website, said was shipped on the 26th. Four days later, never got the package (I live an hour away from their warehouse). Contacted them, they said 'lost in shipment with USPS' and they'll ship another one, hopefully its true :/

My Experience With Negri Electronics

So after some confusion, Negri Electronics has redeemed itself. Before this edit, I felt really sketched out by Negri Electronics because there was no communication.
GN should be here tomorrow, prompt shipping, and support. I'd recommend that if you're buying within the US to go through them. Thank you.
ztm.000 said:
Hey, maybe some of you who've purchased from Negri Electronics can give me some reassurance... But here's what's going on...
I bought my GN on Saturday December 3 at about 1:45p. I got my Google Checkout emails and the initial Negri Electronics email, and that they'd email me when they shipped it. They didn't email me on the weekend (which I assumed was normal, because it was the weekend), but now it's Monday at 2:20p and I haven't received an email, I try to email them at [email protected] and I get and instant email back saying that it's restricted, and I call their service line at (888) 358-6358 only to get no answer from a human and the option to leave a voice message on their end...
I really don't appreciate this kind of service, and I would have gone with Expansys USA if I would have known it was gonna be like this. Hell, at this point I would have gone with a UK retailer like Clove or Handtec...
Someone just reassure me that they're not being an illegitimate/fraudulent company... I've bought from them before (HTC Magic in 2009), so I'm not too worried, but I just dropped $764 on this beast and I'll be damned if I don't get some kind of service or confirmation or anything... It just seems all too sketchy.
Wouldn't you agree?
So maybe one of you who've bought a Galaxy Nexus from Negri Electronics can help me out and give me some reassurance.
Thanks.
Z
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i got mine from them and i live in canada.
i think i checked out on thurs, and their shipment was on fri. fedex delivered mine on monday before noon.
it really depends on their shipment date. even if i checked out on tues or wed, they wont ship till fri for me. so i was really lucky to get it before their shipping date =)
They're legit, got my i9020A from them.
Got mine from them. They shipped within 30 minutes of me ordering it. And when you get an option to leave a message on their phone, that just means the phone is busy. Keep trying.
In fact, they are probably one of the best places I've ever purchased an item from.
king23adrianc said:
i got mine from them and i live in canada.
i think i checked out on thurs, and their shipment was on fri. fedex delivered mine on monday before noon.
it really depends on their shipment date. even if i checked out on tues or wed, they wont ship till fri for me. so i was really lucky to get it before their shipping date =)
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I got my shipment email just now so, all my worries are pretty much gone at this point. I got it literally five minutes after this posted. I feel a little dumb now, but I was generally concerned.
I ordered mine on Wednesday of last week. I called Thursday because they didn't email me the tracking number or any shipping information. So i called them and they said they ship everything at 4pm PST. And sure enough i got a email around that time providing me with a tracking number. So i say dont worry.
They did great with my Galaxy Nexus shipment. If you want..check with them on Twitter. They've got near-instant response times on there. I believe they were having issues with that email box. The other day when I submitted an email inquiry and they had me redirect to a different account which was resolved very quickly.
You paid HOW MUCH!?
You can go get one from Handtec.co.uk shipped across the pond to your door for under $700... honestly why didn't you?
cranch said:
They did great with my Galaxy Nexus shipment. If you want..check with them on Twitter. They've got near-instant response times on there. I believe they were having issues with that email box. The other day when I submitted an email inquiry and they had me redirect to a different account which was resolved very quickly.
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Their twitter is terrible,
spamming every minute
I ordered from them last week when Expansys screwed everything up. They shipped it within 30 minutes of my order. Got it next day no problems. They did tell me on the phone though that Amazon check out was quicker for some reason than google checkout.. No idea why though.
ztm.000 said:
I got my shipment email just now so, all my worries are pretty much gone at this point. I got it literally five minutes after this posted. I feel a little dumb now, but I was generally concerned.
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Please edit your op. Subject is alarmist. Negri is solid, got mine there and they were great!
Edit: the email is wrong they should fix that. I think it's [email protected]
Sent from my Galaxy Nexus using Tapatalk
Emama said:
Their twitter is terrible,
spamming every minute
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I didn't say it wasn't annoying.. just likely to get a response.
Sent from my Galaxy Nexus using xda premium
ztm.000 said:
Hey, maybe some of you who've purchased from Negri Electronics can give me some reassurance... But here's what's going on...
I bought my GN on Saturday December 3 at about 1:45p. I got my Google Checkout emails and the initial Negri Electronics email, and that they'd email me when they shipped it. They didn't email me on the weekend (which I assumed was normal, because it was the weekend), but now it's Monday at 2:20p and I haven't received an email, I try to email them at [email protected] and I get and instant email back saying that it's restricted, and I call their service line at (888) 358-6358 only to get no answer from a human and the option to leave a voice message on their end...
I really don't appreciate this kind of service, and I would have gone with Expansys USA if I would have known it was gonna be like this. Hell, at this point I would have gone with a UK retailer like Clove or Handtec...
Someone just reassure me that they're not being an illegitimate/fraudulent company... I've bought from them before (HTC Magic in 2009), so I'm not too worried, but I just dropped $764 on this beast and I'll be damned if I don't get some kind of service or confirmation or anything... It just seems all too sketchy.
Wouldn't you agree?
So maybe one of you who've bought a Galaxy Nexus from Negri Electronics can help me out and give me some reassurance.
Thanks.
Z
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We have tested and verified the email address [email protected] does in fact work. Your call might have been made once we closed for the day Saturday. We are sorry you did not reach the right person for this, but we assure you that if your order was placed and you were not contacted for any information that your order will ship today. Please have patience on weekends as we are not fully staffed on Saturdays.
Please let us know if you have any other questions.
I got mine the next day. I also got my nexus s there too. And I love my phone.
Sent from my Galaxy Nexus using XDA App
That email address does have issues, at least intermittently. I tried on 11/23 with the same result...
From: [email protected]
Delivery has failed to these recipients or groups:
Customer Support ([email protected])
Your message can't be delivered because delivery to this address is restricted.
Expansys updated my order after 5 days to "awaiting stock", so i canceled.
Negri shipped the same day, and I had my GN the next day
My experience with Negri was excelent...
I got mine from Negri as well, took only one business day
They're on the west coast. Its extremely conceivable that you won't get your confirmation email till around this time. Someone's gotta be the first shipment, and someone's gotta be the last shipment. There's no guarantee that you'll get your e-mail conf by a specific time of day. All that matters is that the package left today.
martonikaj said:
They're on the west coast. Its extremely conceivable that you won't get your confirmation email till around this time. Someone's gotta be the first shipment, and someone's gotta be the last shipment. There's no guarantee that you'll get your e-mail conf by a specific time of day. All that matters is that the package left today.
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Found out that they're in the same state as me (NV). So, I take back what I said about them, and if I could I would delete this thread.
I apologize if anyone from Negri Electronics is reading this. Naturally, I was just skeptical, and hopefully you could understand where I'm coming from.
Very relieved now. Should be getting it tomorrow. Thoroughly impressed. Definitely went from extremely sketched out to impressed.
ztm.000 said:
Found out that they're in the same state as me (NV). So, I take back what I said about them, and if I could I would delete this thread.
I apologize if anyone from Negri Electronics is reading this. Naturally, I was just skeptical, and hopefully you could understand where I'm coming from.
Very relieved now. Should be getting it tomorrow. Thoroughly impressed. Definitely went from extremely sketched out to impressed.
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Thanks for updating us at least.

Spigen Order

For those who have ordered with Spigen in the past, how long does it take to get the items shipped out? Are they fast to get the items shipped out? The reason I am asking, I placed an order on Friday morning (14th of September) and have yet to have any updates via the tracking #. I also sent them an email, and no answer yet, anyone have a direct phone # to spigen?
I got everything shipped via USPS Expressmail International to Canada, and I have another package shipped from another vendor from within the US, also via express and this one has updates every couple hours.
Sorry if this post isn't in the correct forum, mods please feel free to move it where it belongs if not in this section.
Thanks,
JP
jproy12 said:
For those who have ordered with Spigen in the past, how long does it take to get the items shipped out? Are they fast to get the items shipped out? The reason I am asking, I placed an order on Friday morning (14th of September) and have yet to have any updates via the tracking #. I also sent them an email, and no answer yet, anyone have a direct phone # to spigen?
I got everything shipped via USPS Expressmail International to Canada, and I have another package shipped from another vendor from within the US, also via express and this one has updates every couple hours.
Sorry if this post isn't in the correct forum, mods please feel free to move it where it belongs if not in this section.
Thanks,
JP
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That is quite normal actually. you will not see any updates for a few days, and even when they provide you a tracking number it will only show that it was processed in the local US mail office and that's it. Here is how my order from them went:
-I ordered their galaxy S3 case from spigen.com on Aug 31st.
-I got a shipping confirmation from them on sept 4th
-The USPS.com website only said that it was processed in the local Los Angeles office
-On Sept 14th I got a US international package with my case it.
I live in Calgary in case you were wondering.
sluma said:
That is quite normal actually. you will not see any updates for a few days, and even when they provide you a tracking number it will only show that it was processed in the local US mail office and that's it. Here is how my order from them went:
-I ordered their galaxy S3 case from spigen.com on Aug 31st.
-I got a shipping confirmation from them on sept 4th
-The USPS.com website only said that it was processed in the local Los Angeles office
-On Sept 14th I got a US international package with my case it.
I live in Calgary in case you were wondering.
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Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
Shop from CRETOUCH.com (fyi I'm not a cretouch representative or promoter)
My experience with spigen main site has been nothing but terrible! Slow response and no notification of shipped item has you wondering for days, long refund process etc....
Cretouch is authorized third party dealer. They are really good with customer service and also have live chat so you can get your answers same day! All their items ships out same or next day depends on time and I usually get it within 3 days. Also they offer FREE shipping to US residents unlike Spigen main site.
Sent from my GT-I9300 using Tapatalk 2
jproy12 said:
Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
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No way should Express take 2 weeks to Canada. It should arrive within a week of placing your order.
I'm from the southern California area so shipping is much quicker since they're based here, but I also order from them through Amazon. If it's fulfilled by Amazon, you'll usually get your items quicker. Anyways, ordered the neo hybrid lumi and modello cases from Spigen through Amazon yesterday and it's scheduled to be delivered tomorrow. Give Amazon a try if Spigen direct website isn't working out well.
pmoradi2002 said:
No way should Express take 2 weeks to Canada. It should arrive within a week of placing your order.
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I am really hoping it arrives before Friday. As for xgear, I might be ordering a Spectre Tempered Glass Screen Protector, sent an email this afternoon and within a couple hours I got a reply.
zen0s said:
Shop from CRETOUCH.com (fyi I'm not a cretouch representative or promoter)
My experience with spigen main site has been nothing but terrible! Slow response and no notification of shipped item has you wondering for days, long refund process etc....
Cretouch is authorized third party dealer. They are really good with customer service and also have live chat so you can get your answers same day! All their items ships out same or next day depends on time and I usually get it within 3 days. Also they offer FREE shipping to US residents unlike Spigen main site.
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Next time I'll know for sure in case I need to order something again! I'll definitely consider them. I was finally able to get an email back, and if I dont have any news before Friday, I will most likely get a refund, according to SPG...
JP
jproy12 said:
Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
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Their website only had international first as international shipping
I just bought a case from spigen, I live on east coast US. I ordered it direct and got it in 3 days flat with the standard shipping.
I also had an issue with the case and have emailed them and they got back to my email the same day.
sluma said:
Their website only had international first as international shipping
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Weird... But I know I checked out with United States Postal Service - Express Mail International. Here's the format of my tracking #: EC##########US.
Either way, I'll wait till Friday, as express shipping is 3-5 days to Canada, 5 being the most, and Friday will be 5 days, if I don't have anything I'll ask to get refunded and I'll buy from another vendor.
JP
Been 6 days since I placed my order via expressmail international, which is supposed to take 3-5days, and have yet received anything.
I placed my order early Friday morning (sept 14th) and it was shipped late Monday (sept 17). They dont mention that it takes a couple days to ship out items. I placed an order via bestskinsever on Friday evening, was shipped that same evening and I received it Friday of the next week, also via expressmail.
Anyways, will update when I get my stuff, really wanted it sooner than later.
is a hit and miss, I live in Texas and some times I get their stuff on 3 days sometimes 7 days and one time it took 2 weeks... always standard USPS shipping.
eortizr said:
is a hit and miss, I live in Texas and some times I get their stuff on 3 days sometimes 7 days and one time it took 2 weeks... always standard USPS shipping.
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True... I'll see in a couple days! It's just that even the USPS website hasn't been updated since the 18th...
So it seems like it'll be delivered this afternoon... soo much for taking 3-5days! Took more like 9days!
jproy12 said:
True... I'll see in a couple days! It's just that even the USPS website hasn't been updated since the 18th...
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Check FedEx first apparently they use FedEx to ship from factory to ur local post office first then usps will ship to ur house
Sent from my SGH-T999 using xda app-developers app
Finally installed the screen protectors, really great quality, however, the neo hybrid case have problems with the volume key... Waiting to be contacted to see what they will do...
Probably the last time I order directly from them, slow answers and what seems like poor customer service, to me at least.
JP
Spigen extremely slow shipping time, customer service is only email and limited.
Called no answer, voice mail always full. Looked at yelp, same thing all complaints about customer service contact, and especially delivery time, and tracking information. Their products are 5 star but their customer service and delivery service is so frustrating I couldn't give them 5 stars. I've gone as far as complaining to the Better Business Bureau, etc. I've called all numbers including the one off my charge card and BBB with no success. Someone needs to hire me to get their A$$ in gear, answer the phones, clear and return voice mails and ship the dam products. OR TELL people up front, our products is so dam good your going to have to get on a waiting list. JUST GET IT DONE OR BE HONEST. Right?
The last time I got a screen protector of theirs it was through eBay. No problems. Fast shipping
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app

shipping problems

Anyone else's tracking show delayed?
i got the same thing.
i talk to live chat from razer support and they told me its normal since its coming from hong kong. however, it will take up to 5 more days to process!! =(
So's mine.. Stuck.. 5 more days?!?! yikes!
bribrikim said:
i got the same thing.
i talk to live chat from razer support and they told me its normal since its coming from hong kong. however, it will take up to 5 more days to process!! =(
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You'd think after this many issues that support says it's normal, they would print dimensions on the FedEx label.....
DarkestSpawn said:
You'd think after this many issues that support says it's normal, they would print dimensions on the FedEx label.....
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I emailed Fed Ex and told them "Dimensions 35x30x7 cms" shown in the tracking i information I got from your website are length and/or width. If the fool in customs clearance is too ignorant to know that, then they shoild be looking for a new job.
That bad part for me is, once it finally makes it to the US destination, I have to wait 8 more days for it for it to be sent to me at my APO address. Had I known it was coming from HK, I could have had it shipped direct to my Korean apartment address.
DarkestSpawn said:
Anyone else's tracking show delayed?
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Mine is stuck in Memphis also.
totaled said:
Mine is stuck in Memphis also.
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i just called and raised hell. I told them I am well aware that they are holding up 100s if not 1000s of packages for the same reason they are mine and you all's. He told me he can also clearly see weight and dimensions in the info, but I have to wait and call back in an hour when the IPD(International package distribution) department opens. Anyone want the number? 18002474747. opens at 10 am EDT.
2ndcarpenter said:
i just called and raised hell. I told them I am well aware that they are holding up 100s if not 1000s of packages for the same reason they are mine and you all's. He told me he can also clearly see weight and dimensions in the info, but I have to wait and call back in an hour when the IPD(International package distribution) department opens. Anyone want the number? 18002474747. opens at 10 am EDT.
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I just got off the phone with FedEx International Dept. and they told me it's a bulk shipment that cannot clear customs as it stands now. They said no idea as to when it will clear!!!! Once it clears 24 to 48hrs until delivery. This SUCKS!!!!
totaled said:
I just got off the phone with FedEx International Dept. and they told me it's a bulk shipment that cannot clear customs as it stands now. They said no idea as to when it will clear!!!! Once it clears 24 to 48hrs until delivery. This SUCKS!!!!
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This is so frustrating! I wish I could just cancel the whole thing.
The Microsoft store 30 mins away from me have plenty instock and Ill be hear waiting for days to get mine. This is BS.
Looks like that have now release the hold. It is showing Friday shipping for me now.
Just a heads up for anyone thinking about maybe getting a refund.
Mine just cleared, still scheduled for delivery tomorrow before noon..
chanter100 said:
Mine just cleared, still scheduled for delivery tomorrow before noon..
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Yeah mine went from Friday delivery back to Tomorrow before 10:30am.
Hope it really comes in tomorrow :fingers-crossed:
chanter100 said:
Mine just cleared, still scheduled for delivery tomorrow before noon..
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Xshooter726 said:
Yeah mine went from Friday delivery back to Tomorrow before 10:30am.
Hope it really comes in tomorrow :fingers-crossed:
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Mine is also showing tomorrow before 10:30am:good:
Xshooter726 said:
Just a heads up for anyone thinking about maybe getting a refund.
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mine has been released and is moving again. I spoke for everyone that had a phone stuck in Memphis so I hope everyone's else is released and moving as well.
I wouldn't be too happy guys the shipment cleared TN and went back to AK and it look like it's going back to China I'm like you waiting for the phone.
Xshooter726 said:
Just a heads up for anyone thinking about maybe getting a refund.
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What method of payment did you use?
I spoke with PayPal earlier today & they told me that if I refused delivery, as soon as that shows up in the shippers tracking (FedEx), you will receive a refund instantly upon request....................Ditto if you could show a current customs issue/hold.
If using PayPal Credit, the refund process is going to be much longer, up to 90 days, which is typical for any refund on PayPal Credit. You're not liable for any payments on the credit amount or interest, but, for it to go away completely, three months on PayPal Credit.
I'm going to call PayPal again, to get a 2nd opinion, just want to make sure the answer is the same & if so, I may refuse delivery, not too pleased with the runaround with Razer, no phone support for orders, just chat & email.
Sent from my Samsung SM-N935F using XDA Labs
---------- Post added at 10:07 PM ---------- Previous post was at 09:24 PM ----------
Xshooter726 said:
This is so frustrating! I wish I could just cancel the whole thing.
The Microsoft store 30 mins away from me have plenty instock and Ill be hear waiting for days to get mine. This is BS.
Looks like that have now release the hold. It is showing Friday shipping for me now.
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I was gonna refuse shipment,but,after another call to PayPal,refunds aren't "instant" after refusing shipment,as I was told earlier today.
At minimum,not until the returned merchandise is actually received by Razer & probably guessing a few days tacked on to that.
My reasons for returning were two-fold:
1) Not pleased with the lack of telephone call support for order issues.
2) Ordering from the Microsoft store would save on state sales tax (none for me,YMMV depending on which state you reside).
The savings on the sales tax,while it is a decent amount,in my case $56,isn't worth the extra hassle of returning it to Razer & awaiting the refund process.
My angst w/Razer will subside by tomorrow & as if I'm gonna refuse delivery on a new toy,LOL.................. :laugh:
totaled said:
I just got off the phone with FedEx International Dept. and they told me it's a bulk shipment that cannot clear customs as it stands now. They said no idea as to when it will clear!!!! Once it clears 24 to 48hrs until delivery. This SUCKS!!!!
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So maybe it was the pallatized bulk shipment that didn't have the weight? Well maýbe our man Mr. Tan straightened them out. lol
orion4000 said:
I wouldn't be too happy guys the shipment cleared TN and went back to AK and it look like it's going back to China I'm like you waiting for the phone.
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wow that is pretty confusing. it looks like it was on a later shipment, and looks like it went straight to AK. then somehow made a trip to China and back to AK.(in a matter of hours) Maybe all these orders overwhelmed Fedex. Yours shows red but says it's been released. Our travel info is completely different too.
* after reading all the confusing wordage again, it almost seems like it was scanned for AK destination before it left, but then got held in China to get proper documentation, so it wouldn't have the same problem ours did.
just speculating.
shipping is imminent.
It seems they cleared the restriction yesterday at Memphis. Mine was delivered home this morning but no one was at home. They took it BACK!!!. I might go to one of the Fedex facilities to pick it up myself. Well, the refund time sounds ridiculous. Can't wait to see the phone in my hands...Wish you all the soonest delivery at your door~
Just delivered! With 9 minutes to spare.

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