Does HD voice or HD video calling on Verizon work with the Google Play Store (unlocked) version of the Pixel 2 XL? I see no settings for it at all like before in the settings, guess I just figured once I popped my Verizon sim card in that it would enable HD voice/video calling, no? Anybody else have any input on this? Do I have to get the VZW version to get HD Voice/Video calling?
EDIT: After I popped in my Verizon sim I rebooted it and let it 'settle' for 10 mins before I touched it again and now I see the "Advanced Calling" toggle in the settings (which was already on) and then I went and tested it by calling my wife and it is indeed HD now and HD logos appear on both of our phones.
flooritnfly said:
Does HD voice or HD video calling on Verizon work with the Google Play Store (unlocked) version of the Pixel 2 XL? I see no settings for it at all like before in the settings, guess I just figured once I popped my Verizon sim card in that it would enable HD voice/video calling, no? Anybody else have any input on this? Do I have to get the VZW version to get HD Voice/Video calling?
EDIT: After I popped in my Verizon sim I rebooted it and let it 'settle' for 10 mins before I touched it again and now I see the "Advanced Calling" toggle in the settings (which was already on) and then I went and tested it by calling my wife and it is indeed HD now and HD logos appear on both of our phones.
Click to expand...
Click to collapse
Hope this is the case for me. Nothing yet.
Edit: I stand corrected. Reboot it necessary. There it is
Sent from my Pixel 2 XL using Tapatalk
idkwhothatis123 said:
Hope this is the case for me. Nothing yet.
Edit: I stand corrected. Reboot it necessary. There it is
Sent from my Pixel 2 XL using Tapatalk
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Click to collapse
Are you on the latest version? I do not see HD voice anywhere on my calls on any calls on people who used to have it. I have full LTE signal and it is activated on my plan. Rebooted countless times but I am still on the version that came out of the box.
kj13569 said:
Are you on the latest version? I do not see HD voice anywhere on my calls on any calls on people who used to have it. I have full LTE signal and it is activated on my plan. Rebooted countless times but I am still on the version that came out of the box.
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Click to collapse
Once you enter your Verizon sim, go to the Play Store and allow it to install all the Verizon apps. Also let it do all the app updates. Once all that is completed reboot your device. Then once you are booted back into your phone, go to the connectivity in settings, tap on mobile network, tap on Advanced, and you should see the HD calling options.
idkwhothatis123 said:
Once you enter your Verizon sim, go to the Play Store and allow it to install all the Verizon apps. Also let it do all the app updates. Once all that is completed reboot your device. Then once you are booted back into your phone, go to the connectivity in settings, tap on mobile network, tap on Advanced, and you should see the HD calling options.
Click to expand...
Click to collapse
Which Verizon apps specifically? I do not see that option, I see "Network & Internet" -> "Mobile Network" -> "Advanced Calling"....
Thanks!
If you don't see it, dial this:
*#*#4636#*#*
Go to the first menu option and then activate it all, near the bottom of the page
Make damn sure you have advanced calling enabled on your Verizon account before you do this. You will not be able to make a call if you don't have it active.
Sent from my Pixel 2 XL
kj13569 said:
Which Verizon apps specifically? I do not see that option, I see "Network & Internet" -> "Mobile Network" -> "Advanced Calling"....
Thanks!
Click to expand...
Click to collapse
Advanced calling is HD calling...
abuttino said:
If you don't see it, dial this:
*#*#4636#*#*
Go to the first menu option and then activate it all, near the bottom of the page
Make damn sure you have advanced calling enabled on your Verizon account before you do this. You will not be able to make a call if you don't have it active.
Sent from my Pixel 2 XL
Click to expand...
Click to collapse
idkwhothatis123 said:
Advanced calling is HD calling...
Click to expand...
Click to collapse
Thank you all, this is what I did to make it work (for anyone else having these issues on prepaid)
I went into features in my account on the Verizon website, disabled and re-enabled HD Voice. Then, I went into *#*#4636#*#* hidden menu and tapped "TRIGGER CARRIER PROVISIONING". When into the Google Play Store and saw "Carrier Services" was disabled. I enabled it and updated it. Waited about 5 mins for provisioning to be done. Rebooted and put in a post-paid Verizon SIM on a corporate account. Removed that SIM, put in my prepaid SIM and rebooted again.
Now it works and I noticed that the Carrier Services APK is disabled again. Strange, but It's working and no need for any Verizon bloatware. I see "HD" on the middle of the screen when on a call with another HD Voice enabled phone. Which I did not see before when calling/testing the same number.
Not sure what really fixed it though, I will update the thread if it stops working. I am also aware that Advanced Calling is needed for HD Voice, technically it does more than just HD Voice. So HD Voice is a part of Advanced Calling features and not "it is HD calling".
abuttino said:
If you don't see it, dial this:
*#*#4636#*#*
Go to the first menu option and then activate it all, near the bottom of the page
Make damn sure you have advanced calling enabled on your Verizon account before you do this. You will not be able to make a call if you don't have it active.
Click to expand...
Click to collapse
This ^^^^^
This is actually how i got VOLTE working. Before i did this i had no data while in voice calls.. Of course this was also after not being able to edit the APN's without playing musical sim cards. What a pain..
But yes, this dialer trick should work.. As soon as i did it, i saw the hd calling features amongst a few other hidden features being enabled/available..
Im on Straight Talk Verizon so as far as the thing about the carrier side being enabled, I dont know, i would assume Straight Talk doesn't offer optional luxuries like that. .. just the ability to use data while in call.
So glad I found this. I have the Pixel XL and I was getting frustrated that HD voice was not working. Google was no help, Verizon was no help either. This should be pinned to the top! Thanks!
Related
I just received this phone yesterday and dropped the sim from my 2014 X into it and it worked perfectly all day. Today, however, the data has periodically dropped until I reset the phone or toggle cellular network. Are there settings I need to modify to optimize? Any ideas welcome.
Thanks!
Preferred network type - global
Enhanced 4G LTE Mode - on
Data whie Roaming - off
System select - automatic
Sent from my Nexus 5X using Tapatalk
brycekerr said:
I just received this phone yesterday and dropped the sim from my 2014 X into it and it worked perfectly all day. Today, however, the data has periodically dropped until I reset the phone or toggle cellular network. Are there settings I need to modify to optimize? Any ideas welcome.
Thanks!
Preferred network type - global
Enhanced 4G LTE Mode - on
Data whie Roaming - off
System select - automatic
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Sorry to derail your thread a bit... I am setting my sister up on this phone coming from a 2013 moto x. Is VOLTE working for you? If so, did you have it provisioned on your moto x 2014 prior? I just set up HD calling for her on her account but internet + call wasnt working right away. However visual voicemail wont set itself up. I may have to have her put the sim card back into the X and setup visual voicemail on line before putting the sim back into the 5X no? Hard for me to troubleshoot her phone being she isnt near me.
I personally have never used VVM, but there is a check box for "Enhanced 4G LTE Mode" that is selected by default that should work as long as it is enabled through VZW on the account. It may require a reboot after turning on if I remember correctly.
Sent from my Nexus 5X using Tapatalk
brycekerr said:
I personally have never used VVM, but there is a check box for "Enhanced 4G LTE Mode" that is selected by default that should work as long as it is enabled through VZW on the account. It may require a reboot after turning on if I remember correctly.
Sent from my Nexus 5X using Tapatalk
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Click to collapse
Thank you. The issue is that once advanced calling/HD calling is enabled on a verizon eligible phone, regualr voicemail doesnt seem to work? Can you confirm you have Voice over LTE and what is your voicemail solution?
x'm a newbie to NEXUS. The 5X is my first one. But I am 7 year Android user...
You shouldn't need to touch the developer options but it is worth seeing if it makes a difference.
I would experiment with these settings to see if it helps stabilize things.
Settings>Developer Options
Disable "Aggressive Wi-Fi to Cellular hand..."
Disable Always allow "Wi-Fi Roam Scans"
Enable "Cellular data always active"
Those three options, or a combination of them may help. I disabled the last one("Cellular data always active") which is the default. If I need it, I'll select it in the future.
I hope it helps.
Aaah I see, I can't really comment because I have a work account so I can't access the account to enable VoLTE. And I'm using old school "please enter your four digit code" voicemail.
Sent from my Nexus 5X using Tapatalk
Hi Guys,
was just checking under network, advance calling, there is an option of activate wifi calling
I clicked on it and after a few minutes, it says please try again later. I'm chatting with Verizon tech now. Any one got this to work, or is it just not done rolling out yet?
Edit they told me I need to reset my phone. I doubt that has anything to do with it, I just froze a few apps.
Thanks.
I don't know about yours. But on my G4 I am not allowed to have it since mine is prepaid plan. I click on it and nothing happens.
Is this on the Marshmallow update?
I am on Lollipop and I have:
Grayed out "Activate Advanced Calling" - which is disabled because I have the MyVerizon app disabled.
then
Advanced Calling
--HD Voice (enabled)
--Video Calling (enabled)
player911 said:
Is this on the Marshmallow update?
I am on Lollipop and I have:
Grayed out "Activate Advanced Calling" - which is disabled because I have the MyVerizon app disabled.
then
Advanced Calling
--HD Voice (enabled)
--Video Calling (enabled)
Click to expand...
Click to collapse
I do believe it's limited to the Marshmallow update. I didn't get long enough to test lollipop when I got my phone in the mail today before it updated to MM. But I did a TON of research before getting the phone and think I remember reading and seeing a few places on youtube that it's a MM feature only. Sadly I'm prepaid so I'm left out of the loop.
I use Google Voice to make free calls via WiFi using Google Hangouts Dialer. Doesn't depend on Verizon or G4 apps.
FYI guys you need my Verizon login enabled don't disable Verizon bloatware .
Works now !
Interesting...
I have been on the fence about switching to T-Mobile for the Wi-Fi calling and the fact that they offer a 4G capable femtocell. I just came across this on the VZW website:
http://www.verizonwireless.com/smartphones/wificalling/
It would seem they are now advertising the G4. I wish the customer service reps would be trained to know this...
Has anyone been able to use HD calling & native phone dialer video calling? I have both features turned on through the verizon website/app & also on settings/networks & also on the phone dialer settings but I don't see it when I make calls.
djeddieone said:
Has anyone been able to use HD calling & native phone dialer video calling? I have both features turned on through the verizon website/app & also on settings/networks & also on the phone dialer settings but I don't see it when I make calls.
Click to expand...
Click to collapse
I've had the hd voice calling activate on its own when I call a friend with an S6 on Verizon. There were no prompts but my dialer showed "HD" during the call and the audio was much improved.
cntryby429 said:
I've had the hd voice calling activate on its own when I call a friend with an S6 on Verizon. There were no prompts but my dialer showed "HD" during the call and the audio was much improved.
Click to expand...
Click to collapse
I think the "much improved" is very subjective. The person on the other end sounds unnatural to me... Maybe its the years of ****ty audio quality that Verizon has forced on me.... But I'm not a fan. Besides it is fairly worthless as the other party has to be a compatible verizon phone. Most of my calls, other than my wife, are on other networks or land lines, where the HD does not come into play...
Sent from my Pixel XL using Tapatalk
HD calling works for me (Shows the HD icon when Codec is AMR-WB). However video calling does not. If I force Video calling provisioning. It turns off after reboot. Works on my buddies Pixel XL however...
I'm on Verizon also and HD calling works for me. I haven't tried video calling but it shows up for some contacts.
djeddieone said:
Has anyone been able to use HD calling & native phone dialer video calling? I have both features turned on through the verizon website/app & also on settings/networks & also on the phone dialer settings but I don't see it when I make calls.
Click to expand...
Click to collapse
I'm in the same boat. All settings and provisioning activated, but don't see the "HD" icon on calls, or anything related to video calling.
Let me know if you figure anything out.
Sent from my Pixel XL using XDA-Developers mobile app
Both work for me. Video calling icon comes up when on call and hd voice icon as well.
I haven't been able to test HD Voice, but I'm finally seeing options for video calls in the dialer.
*I think* this is what fixed it:
-Dial *#*#4636#*#*
-Select Phone Info
-Make sure provision boxes are checked for VOLTE, Video and Wi-Fi Calling
-Reboot, just to be safe
-Go to Wireless & networks settings and select Network settings reset
-Turn off Advanced Calling and turn it back on
-Reboot
Sent from my Pixel XL using XDA-Developers mobile app
When people with Verizon call me, I get HD Voice but when I call them, it's standard quality. Wtf Verizon/Google...
Sent from my Pixel XL using Tapatalk
Video calling and HD work for me. I have the Google version, not the Verizon one. It's nice to be able to switch during a call but the quality is often bad even with a good connection. Google Duo seems to work better and works with iPhones and all Android phones.
DoctorB0NG said:
When people with Verizon call me, I get HD Voice but when I call them, it's standard quality. Wtf Verizon/Google...
Sent from my Pixel XL using Tapatalk
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Click to collapse
Dangit!
I thought I was all good, but I have the same thing. Incoming calls are HD, outgoing are not. Or if they are, there's no icon indicating it.
Still can't get Wi-Fi calling to activate, also.
Sent from my Pixel XL using XDA-Developers mobile app
I'm on Google's support chat right now regarding the HD voice with outgoing calls issue on Verizon. I'll post what I find.
Edit: they kept trying to tell me it was Verizon's fault. They said I either didn't have HD voice enabled on my account or I had a service issue both of which are wrong. I've triple checked my account and it wouldn't work when someone called me if it weren't enabled. Also, it doesn't matter where I am, the issue always behaves the same. Outbound calls give no HD voice but inbound do.
Sent from my Pixel XL using Tapatalk
HD outgoing and video works for me. Gs pixel on 7.1.1 but it worked on 7.1 too. Works on both wifi and LTE. Wifi calling is switchable also.
I'd say get a new sim card. Sometimes vzw tech can reprovision the card properly. Sometimes it's easier to just get a new one. I've had weird stuff happen where only one side of the conversation can hear the other and only a new card would fix it.
larsdennert said:
HD outgoing and video works for me. Gs pixel on 7.1.1 but it worked on 7.1 too. Works on both wifi and LTE. Wifi calling is switchable also.
I'd say get a new sim card. Sometimes vzw tech can reprovision the card properly. Sometimes it's easier to just get a new one. I've had weird stuff happen where only one side of the conversation can hear the other and only a new card would fix it.
Click to expand...
Click to collapse
Thanks. Good to know there are some Pixels on Verizon out there without issues.
I'll try the new sim. Mine is at least three years old--maybe four!
Sent from my Pixel XL using XDA-Developers mobile app
Can anyone explain why when I try to Facebook call, video, etc data drops instantly? It happens every time. I have unlocked Google PIXEL xl.
Has anyone found out how to get the video calling icon active on T-Mobile with the Google version of the pixel... I know if you pop a Verizon sim card in and activate HD & video calling through Verizon it pops up... I've called T-Mobile and I've been told my account is provisioned for those things already.. my VoLTE works.. and I've always had native video calling for my last 4 phones. So I'm just wondering of anyone has figured it out.
I don't have T-Mobile myself, but I found that it worked for a guy here.
user23785 said:
I don't have T-Mobile myself, but I found that it worked for a guy here.
Click to expand...
Click to collapse
Thank you... I wonder what he did to make it happen
nique0201 said:
Has anyone found out how to get the video calling icon active on T-Mobile with the Google version of the pixel... I know if you pop a Verizon sim card in and activate HD & video calling through Verizon it pops up... I've called T-Mobile and I've been told my account is provisioned for those things already.. my VoLTE works.. and I've always had native video calling for my last 4 phones. So I'm just wondering of anyone has figured it out.
Click to expand...
Click to collapse
Have you tried going into the hidden Phone menu and verifying if Video Calling is provisioned? You need to be running Nougat, and although I don't have a Pixel, I assume you are... Look under "phone info" and scroll down... To access the hidden menu go into Phone, select the dial pad, and enter *#*#4636#*#* and the menu will appear... Please update us on what you learn.
I was wondering the same thing myself I went into the hidden phone message with the sequence that you gave and the video calling provision is turned off I turned it on and exited and then when I went back in it automatically turned itself off again there is an option to update something but once I press update it says update error but it doesn't stay turned on the video calling provision I don't know how to set it to stay
please explain how to get the Pixel XL video calling to work on T-Mobile.
Can someone please explain how to get the Pixel XL video calling to work on T-Mobile. Please please please please
Hey all, I've been pouring over the forums here and other places trying to find a solution to my issue. I just got a Pixel 2XL the verizon version and I'm using it on Straight Talk with an AT&T sim card. So far so good except I cannot get wifi calling. I'm pure stock, android 9/Pie, no bootloader unlocks/rooting etc. The wifi calling option does not exist in the phone app nor in the settings anywhere. Even when you search for wifi calling, it simply takes you to the network and connections section of settings but wifi calling is no where to be found. I've tried the adb command (the one that apparently used to work on Oreo but not longer does on Pie) and that didn't work (though I didn't expect it to since many people said it no longer works on Pie). I have an Unlocked Note 9 as well and its wifi calling works perfectly fine so does anyone have a way to make this work? Reception at my home is somewhat lacking and I really need wifi calling.
Thanks!
mtweisenbarger777 said:
Hey all, I've been pouring over the forums here and other places trying to find a solution to my issue. I just got a Pixel 2XL the verizon version and I'm using it on Straight Talk with an AT&T sim card. So far so good except I cannot get wifi calling. I'm pure stock, android 9/Pie, no bootloader unlocks/rooting etc. The wifi calling option does not exist in the phone app nor in the settings anywhere. Even when you search for wifi calling, it simply takes you to the network and connections section of settings but wifi calling is no where to be found. I've tried the adb command (the one that apparently used to work on Oreo but not longer does on Pie) and that didn't work (though I didn't expect it to since many people said it no longer works on Pie). I have an Unlocked Note 9 as well and its wifi calling works perfectly fine so does anyone have a way to make this work? Reception at my home is somewhat lacking and I really need wifi calling.
Thanks!
Click to expand...
Click to collapse
Could you attach a screenshot with the WHOLE section of "Mobile Network", found inside of "Network & Internet" in the Settings -- make sure that you click on the drop down menu next to "Advanced Calling" -- this will help make sure that wifi calling is really missing as well as might point something out that may help with a solution. Moreso, personally, because I can't even imagine what the settings menu looks like missing this...
simplepinoi177 said:
Could you attach a screenshot with the WHOLE section of "Mobile Network", found inside of "Network & Internet" in the Settings -- make sure that you click on the drop down menu next to "Advanced Calling" -- this will help make sure that wifi calling is really missing as well as might point something out that may help with a solution. Moreso, personally, because I can't even imagine what the settings menu looks like missing this...
Click to expand...
Click to collapse
I have attached a screenshot of the mobile network section with the advanced section expanded.
mtweisenbarger777 said:
I have attached a screenshot of the mobile network section with the advanced section expanded.
Click to expand...
Click to collapse
It might be a long shot but try checking the settings in the Google phone app. There should be a place that says configure IMS calling. I have this setting here and in the network settings. If you have it that's where you can enable wifi calling.
murphyjasonc said:
It might be a long shot but try checking the settings in the Google phone app. There should be a place that says configure IMS calling. I have this setting here and in the network settings. If you have it that's where you can enable wifi calling.
Click to expand...
Click to collapse
Been there done that. I have no options for setting up IMS calling. I only have SIP options. Also, I have tried the phone dialer trick (where you dial *#*#4636#*#*) and that shows the wifi calling option as a toggle but its greyed out and cannot be enabled. I even tried an adb trick that used to work on the 1st gen pixels, but to no avail.
What happens when you enter your information here?
I'll have to initiate a chat with Straight Talk. Like you I have a Pixel 2 XL with a Straight Talk AT&T SIM. The only difference is that mine is unlocked. I just ran my phone number and the IMEI of the SIM through the linked site and it tells me my device is not compatible. Since I have a BYOP SIM and the IMEI is of the SIM itself, chances are high that the SIM needs replacing with one that includes WiFi calling support.
EDIT: According to the representative I just spoke with, there's no guarantee that changing to a newer AT&T SIM will enable the feature. The only guaranteed method according to tech support is switching to a T-Mobile SIM.
Strephon Alkhalikoi said:
What happens when you enter your information here?
I'll have to initiate a chat with Straight Talk. Like you I have a Pixel 2 XL with a Straight Talk AT&T SIM. The only difference is that mine is unlocked. I just ran my phone number and the IMEI of the SIM through the linked site and it tells me my device is not compatible. Since I have a BYOP SIM and the IMEI is of the SIM itself, chances are high that the SIM needs replacing with one that includes WiFi calling support.
EDIT: According to the representative I just spoke with, there's no guarantee that changing to a newer AT&T SIM will enable the feature. The only guaranteed method according to tech support is switching to a T-Mobile SIM.
Click to expand...
Click to collapse
Hey thanks for the help. I tried that link as well (before I posted here; sorry I should have mentioned it) and it said my device is also not compatible. I initiated a chat with them and they told me the same; switch to T-Mobile. I am tempted to do so but the one thing holding me back is my home is already a place I get poor signal and T-mobile's coverage while much improved still isn't as good at AT&T's. I realize that having wifi calling would fix any lingering signal issues but I do manage to get 1-2 bars of 3G at my house with AT&T, I figure I won't even get that with T-Mobile. So I am weary of the switch. I'll have to consider it though. I could also wait for the full rollout of the latest google voice (since it finally is bring VOIP without the need of hangouts) and just use that number instead.
So I contacted Straight Talk and ordered a T-Mobile sim card. It'll be here in a few days. I will post my findings after it arrives. Straight talk support says wifi calling works with all T-Mobile sim cards so we will see.
Hello all,
Okay, so I finally got switched over to a T-Mobile sim card (again still with straight talk). It took a while cause I had to buy a new one (the old one I had expired; who'd have thought?). Anyways, switching to T-Mobile solved all my problems and then some. Not only do I have Wifi calling, but also HD voice, VOLTE, Tethering, and 3-4 bars of LTE (previously on AT&T, I got 1-2 bars of 3G). I realize the signal issues is merely a coverage thing but I can say with certainty that switching to a T-Mobile sim card will give you all the advanced features. I hope this helps others who might experience this problem. I've been using AT&T (in one form or another) for the better part of a decade and can now honestly say, AT&T sucks.
Is your download speed throttled?