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Hi i sold a HOX in the UK for some reason his sim card wouldn't work in it but he was happy to buy it and take it away
My Ad
Hi up for sale is my HTC one X 32GB in black and is in good condition
It is unlocked to any network
Comes with Charger, Usb Cable and is Boxed
Thxs
Ive just received a email saying he would like a refund because he cannot get the sim working and that it is rooted
So i emailed him back saying i had bought another phone which i have and wouldn't be able to offer a refund
Then i recieved a email back saying
But you've advertised the phone falsely, you never mentioned in your ad that it it wasn't running on its original android software. If you're refusing to give me a refund I'll have no other choice but to get in contact with gumtree or failing that CAB/Small claims court. Had you been honest in the original advertisement we wouldnt be having this problem
Did i have to state in the ad that it was rooted?
Any advice would be great
Thxs
bornnslippy said:
Hi i sold a HOX in the UK for some reason his sim card wouldn't work in it but he was happy to buy it and take it away
My Ad
Hi up for sale is my HTC one X 32GB in black and is in good condition
It is unlocked to any network
Comes with Charger, Usb Cable and is Boxed
Thxs
Ive just received a email saying he would like a refund because he cannot get the sim working and that it is rooted
So i emailed him back saying i had bought another phone which i have and wouldn't be able to offer a refund
Then i recieved a email back saying
But you've advertised the phone falsely, you never mentioned in your ad that it it wasn't running on its original android software. If you're refusing to give me a refund I'll have no other choice but to get in contact with gumtree or failing that CAB/Small claims court. Had you been honest in the original advertisement we wouldnt be having this problem
Did i have to state in the ad that it was rooted?
Any advice would be great
Thxs
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If i was going to sell my phone on Ebay i'd put it on stock rom, but if i was going to keep current custom rom i would specify that it is rooted, but being rooted shouldn't effect different carriers if it's already network unlocked
i would ask him why it's so bad that it is rooted...or what the problem of a rooted system is...if he only want a refund because of the rooted rom you can help him to get back to completely stock...i still don't get why many ppl are so strange and mad if it comes to rooting -.-
Well the way i see it he has a point, i don't think it's all about running the stock rom or not but about what's written in the add. And my opinion is that you should have stated in the add that it was custom rommed/rooted so he could act on it. Not saying it's a false deal.....rather incomplete and at that point he is actually right. It's all a bit black & white, but to answer your question : if he plays this up he has a point and probably win. It's about expectations, he thinks he is buying a stock hox but in the end it is not and that's not written anywhere. I would offer him to help him to get it back to stock and see if he takes up on that offer ?
Cheers.
Mr Hofs said:
Well the way i see it he has a point, i don't think it's all about running the stock rom or not but about what's written in the add. And my opinion is that you should have stated in the add that it was custom rommed/rooted so he could act on it. Not saying it's a false deal.....rather incomplete and at that point he is actually right. It's all a bit black & white, but to answer your question : if he plays this up he has a point and probably win. It's about expectations, he thinks he is buying a stock hox but in the end it is not and that's not written anywhere. I would offer him to help him to get it back to stock and see if he takes up on that offer ?
Cheers.
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+1
Ok thxs for your replies I will offer to put it back to factory for him and see what he says
Sent from my HTC One X using Tapatalk
bornnslippy said:
Ok thxs for your replies I will offer to put it back to factory for him and see what he says
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If you are a private seller and have sold the device to someone who came and looked at it before paying then he has very little recourse.
I recommend that you have a standard receipt which says "sold as seen" and get the buyer to sign it.
t-bon3 said:
If you are a private seller and have sold the device to someone who came and looked at it before paying then he has very little recourse.
I recommend that you have a standard receipt which says "sold as seen" and get the buyer to sign it.
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What i make of the OP the buyer didn't see it and only saw the add, in that case the buyer is stronger.
The buyer collected the phone tested it out etc and was happy with it
He was also OK with the fact that his sim card didn't seem to get a signal
Sent from my HTC One X using Tapatalk
bornnslippy said:
The buyer collected the phone tested it out etc and was happy with it
He was also OK with the fact that his sim card didn't seem to get a signal
Sent from my HTC One X using Tapatalk
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Lets say i buy a car from you. I see that the left headlight is damaged. We agree ok i saw everything else good? Good. I drive away and the rear axel falls of. So it is my fault that i didnt saw what you didnt tell me? Even if he said it is ok that is rooted your ad did not say it. Imagine who will win... Or did you say that it does not have a warranty anymore? You didnt also... I would be pissed at you really
I noted your username to be sure to never buy anything from you...
Sent from my One X using Tapatalk
and313 said:
I noted your username to be sure to never buy anything from you...
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:laugh: I'm certain he'll be deeply disturbed and upset over your remark.
Build a bridge and get over it, the phone was returned to stock rom,it's a used phone and most used phones don't have or come with any implied warranty.
maxilick said:
:laugh: I'm certain he'll be deeply disturbed and upset over your remark.
Build a bridge and get over it, the phone was returned to stock rom,it's a used phone and most used phones don't have or come with any implied warranty.
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Every phone has a 2 year warranty. If you do something to void the warranty you need to tell the buyer. Im sure the buyer wanted to send it back for repairs
Sent from my One X using Tapatalk
Relax peeps, he is here for help and obvious learned about this situation. No need to bash his mistake.
Just my 2 cents, backed up with a little consumer law.
If this was an online only transaction where the item description is the only was of determining an items state, then yes you have every right to complain and request a refund. And in all likelihood if you were take to a small claims court they would probably reach that conclusion.
But, as the buyer collected from you, the onus on inspecting the item pre-sale is his. If you deliberately withheld information, he could argue that. But, if you sold the item and demonstrated it in good faith the buyer would have no recourse. "Sold as Seen" would apply here, as the buyer physically saw it and could inspect it pre-sale.
Unlocking via HTC-Dev does not void the warranty. Nor does rooting. The warranty applies to the hardware only. (See section 4)
And @and313 yes, here in the UK if you buy a car from a private individual, not a garage or main dealer, and something falls off / breaks after you've bought it, its your responsibility.
"Private sales
When you buy a used vehicle from a private individual, you don't have the same rights as you do when buying from a trader. The legal principle of caveat emptor, or 'buyer beware' operates. You have no right to expect that the vehicle is of satisfactory quality or fit for its purpose, but there is a requirement that it should be 'as described'. For example, if an advertisement says 'low mileage, one previous owner', it must be correct. You should check the vehicle thoroughly before you buy it."
- Trading Standards
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@bornnslippy - IMO you have nothing to worry about, like you're doing, I would assist the buyer like any decent person would. But the threat of being taken to a small claims court is just that, a threat.
Look, very nice and all but a honest seller tells you what there needs to be said about the selled item so if you want to hide behind paper well do it. But i am adding you @Andyto the list also
Sorry for misunderstanding the thread. I thought we were discussing what is right or wrong here
Sent from my One X using Tapatalk
and313 said:
Look, very nice and all but a honest seller tells you what there needs to be said about the selled item so if you want to hide behind paper well do it. But i am adding you @Andyto the list also
Sorry for misunderstanding the thread. I thought we were discussing what is right or wrong here
Sent from my One X using Tapatalk
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I'm sure @bornnslippy would have if asked. As with 99% of any private sales it is up to the buyer to inspect/question and agree to the sale.
No need to apologize, right & wrong are very different from legal & illegal. And is it appears nothing, illegal (UK) has happened. It's a civil matter anyway, hence the small claims court. I tend to keep all my old devices. Still have my HTC Kaiser, Hero & Desire HD
Andy said:
I'm sure @bornnslippy would have if asked. As with 99% of any private sales it is up to the buyer to inspect/question and agree to the sale.
No need to apologize, right & wrong are very different from legal & illegal. And is it appears nothing, illegal (UK) has happened. It's a civil matter anyway, hence the small claims court. I tend to keep all my old devices. Still have my HTC Kaiser, Hero & Desire HD
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Agree to that. Its just sad that people are taking advantage from such a system and then still use the system against the ones who just didnt know and expected something else. Sad sad world
Sent from my One X using Tapatalk
Hi Guy thanks for the replies
The guy who bought it never once asked if it was rooted or anything like that
If he had asked i would have told him no need to lie
If i sell a phone in the future i will put back to stock or ask if they wanted rooted
bornnslippy said:
Hi Guy thanks for the replies
The guy who bought it never once asked if it was rooted or anything like that
If he had asked i would have told him no need to lie
If i sell a phone in the future i will put back to stock or ask if they wanted rooted
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Click to collapse
He wouldnt have a leg to stand on... If you say it was through Gumtree its a placeholder for ads not a governing body. They wouldn't do anything and a small claims court wouldn't touch it either. Its a private item being sold second hand. Even without a receipt you could claim ignorance and say you've never seen the phone before. Who's to say your lying??? Without evidence it wont stand up in court and so i wouldnt worry. Move on and forget it. Or email back saying good luck, I look forward to hearing from you, my solicitor will be in touch! always a stern bullyboy tactic that can work both ways
EDIT - UPDATE:
http://forum.xda-developers.com/showpost.php?p=57408758&postcount=25
So before getting into this - I want to share my video that demonstrates it:
I bought a second Oppo Find 7 (both were directly bought from Oppo Style) and now the second one (my mum's) has, as I had feared a brighter screen - that's also more "true" in colour.
Now let me get a few things straight with everyone:
-Both are running stock ColorOS
-Both were on 100% brightness
-Neither had power saving features
-Neither have any "adjust brightness for screen features enabled"
-Both have stock screen protectors on (with or without it, it's the same issue)
-Both were checked in terms of "colour temperature" via the engineer menu
-Both were bought brand new from Oppo Style EU
Now I just wanted to put this out there for a few reasons:
1. For people in the same situation
2. For Oppo to see this
3. For me wanting to inform people
I should state I love the performance and design etc of the Oppo - and on my mum's phone I love the brightness.
My phone however is faulty and previously to making any video or posts, Oppo Style already offered a repair/replacement. I just wanted to wait until I was sure it was the phone and not my eyes.
I guess my eyes have been trained after all those PC monitor reviews I do on YouTube. Glad I wasn't wrong, but disappointed and saddened that I was right in my initial judgement - I now have to send the phone and be without my Find 7 for X amount of days.
Pictures are attached - again all phone's in the pictures are all at 100% (incl my Samsung S3) - and it should be pretty obvious which Oppo is mine and which is my mother's
-Dubbed
So why are you posting this if OppoStyle already offered you a replacement BEFORE you even posted this?
Entropy512 said:
So why are you posting this if OppoStyle already offered you a replacement BEFORE you even posted this?
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"3. For me wanting to inform people"
TotallydubbedHD said:
"3. For me wanting to inform people"
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Inform them of what? There's nothing to inform them of. A defect occurred (this thing happens) and the seller offered to replace your unit.
The only case where this might be informative is if you had a defect and they refused to replace it.
Entropy512 said:
Inform them of what? There's nothing to inform them of. A defect occurred (this thing happens) and the seller offered to replace your unit.
The only case where this might be informative is if you had a defect and they refused to replace it.
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Click to collapse
Nope!
I guess you don't understand the difference between complaining and informing.
I'm not complaining about anything here - happy to see Oppo respond (let's see if they replace it) - I would be complaining if they:
1. Didn't respond
2. Didn't replace
3. Not care
It's clear Oppo care about it and are ready to look into it.
I'm informing people - because I've previously read people say the same thing - whereas before others would reply:
-"It's just how the screen is, due to it being IPS"
-"Change the colour gamma"
-"Change ROM"
Now this proves there are some phones out there (ie mine) that just don't have a bright display and are naturally flawed. :good:
I'm also not quite sure about the purpose of your replies - are you here to say something?
It's clear it didn't "help" you.
Anyways, mine had the yellow tint and I had it warrantied and oppostyle told me that Oppo doesn't make the midnight version anymore so I chose the white one (yay, the one I wanted lol), and after about a month and a half I finally got my phone back (took more time due to holiday in Hong Kong and them making a mistake with the address). The new phone is excellent, the screen is better than the other, looks awesome now, it's really bright, crisp, great color accuracy, and has that nice bright IPS look to it (not sure how to explain lol).
Ramsey said:
Anyways, mine had the yellow tint and I had it warrantied and oppostyle told me that Oppo doesn't make the midnight version anymore so I chose the white one (yay, the one I wanted lol), and after about a month and a half I finally got my phone back (took more time due to holiday in Hong Kong and them making a mistake with the address). The new phone is excellent, the screen is better than the other, looks awesome now, it's really bright, crisp, great color accuracy, and has that nice bright IPS look to it (not sure how to explain lol).
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hope it doesn't that THAT long!
TotallydubbedHD said:
hope it doesn't that THAT long!
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I know lol, it was bad for me, took sooo long. It should take 2-3 weeks for you, depending on how you ship it. I shipped it kind of slow, took like 6 business days. If you ship DHL, it should get there in 2 days.
Ramsey said:
I know lol, it was bad for me, took sooo long. It should take 2-3 weeks for you, depending on how you ship it. I shipped it kind of slow, took like 6 business days. If you ship DHL, it should get there in 2 days.
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well I'm shipping to the UK - address was UK based on HK
TotallydubbedHD said:
well I'm shipping to the UK - address was UK based on HK
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Oh ok, that's good. The guy told me to use the INTL form. He made a mistake and gave me the UK one first but told me to verify that it says HK, I said it doesn't, so he gave me the other form (not sure why HE didn't check lol).
Ramsey said:
Oh ok, that's good. The guy told me to use the INTL form. He made a mistake and gave me the UK one first but told me to verify that it says HK, I said it doesn't, so he gave me the other form (not sure why HE didn't check lol).
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haha seems weird!
Well let's see - I've sent it today (30/10/14) - should arrive to them within a day.
Right so a small update:
I've asked Oppo to refund the postage and if they would be providing a new screen protector on the phone and they've tactically been ignoring my email....
By that I mean they've responded to the email (I've asked them 4x now) and each time they've ignored it.
They should have received it by now.
TotallydubbedHD said:
Right so a small update:
I've asked Oppo to refund the postage and if they would be providing a new screen protector on the phone and they've tactically been ignoring my email....
By that I mean they've responded to the email (I've asked them 4x now) and each time they've ignored it.
They should have received it by now.
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Click to collapse
Their (OppoStyle's) customer service is bad. They get the job slowly done but forget about details. They don't have much training and don't know how to provide proper customer service. They take time to answer, they ignore some questions, they're not detailed at all, they don't admit they're wrong until it's too late, and they keep asking you to provide the same attachments even though you've attached something in a previous message more than once (they're not proactive and won't go searching on their own much). After complaining to them about improving their customer service, one of them actually told me that they have excellent customer service because they answer within 24 hours (which is not always true at all), so they seem to think that that's all there is to it :/.
In my jobs, I have to answer clients within 2 business hours.
Anyways, to solve your worry, your new phone will have a screen protector applied (mine and others did). They will only refund the postage once they ship your product back to you and you receive it and confirm to them that you have received it (either using the tracking they'll give you or take a picture of the package and its labels). They'll only refund up to 30 USD.
Funny, you're asking similar questions as the ones that I asked, and I'm sure others asked also. They should REALLY have an FAQ or at least tell us beforehand that we only get refunded when it's shipped back to us. *Sigh*..
Try to ask to speak to Jackie Evans, she was the nicest one! (Something tells me these are all fake names though lol, not sure though, I had about 5 people handling my case, that's terrible, they'll get confused).
Ramsey said:
Their (OppoStyle's) customer service is bad. They get the job slowly done but forget about details. They don't have much training and don't know how to provide proper customer service. They take time to answer, they ignore some questions, they're not detailed at all, they don't admit they're wrong until it's too late, and they keep asking you to provide the same attachments even though you've attached something in a previous message more than once (they're not proactive and won't go searching on their own much). After complaining to them about improving their customer service, one of them actually told me that they have excellent customer service because they answer within 24 hours (which is not always true at all), so they seem to think that that's all there is to it :/.
In my jobs, I have to answer clients within 2 business hours.
Anyways, to solve your worry, your new phone will have a screen protector applied (mine and others did). They will only refund the postage once they ship your product back to you and you receive it and confirm to them that you have received it (either using the tracking they'll give you or take a picture of the package and its labels). They'll only refund up to 30 USD.
Funny, you're asking similar questions as the ones that I asked, and I'm sure others asked also. They should REALLY have an FAQ or at least tell us beforehand that we only get refunded when it's shipped back to us. *Sigh*..
Try to ask to speak to Jackie Evans, she was the nicest one! (Something tells me these are all fake names though lol, not sure though, I had about 5 people handling my case, that's terrible, they'll get confused).
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thanks for responding to me!
Yeah makes sense - that's the thing - recently a youtube subscriber asked me over facebook if I would recommend the Oppo find 7 - I told them: Just wait until I get my phone back, then I'll let you know.
The oppo has great hardware, but the fact that it comes in at the same price as the LG G3 and can't be easily returned just begs the question.
Anyway - I just want my phone working as it should do. I hope it doesn't take them long.
And yeah - I feel it is fake names too lol.
TotallydubbedHD said:
thanks for responding to me!
Yeah makes sense - that's the thing - recently a youtube subscriber asked me over facebook if I would recommend the Oppo find 7 - I told them: Just wait until I get my phone back, then I'll let you know.
The oppo has great hardware, but the fact that it comes in at the same price as the LG G3 and can't be easily returned just begs the question.
Anyway - I just want my phone working as it should do. I hope it doesn't take them long.
And yeah - I feel it is fake names too lol.
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I really want to recommend Oppo but their software has bugs and they're unable to fix them all. The hardware is good, I like it, though the lens of the camera is a bit inferior because it's not edge-to-edge crisp like the G2's lens even though the quality is great and I prefer it over the G2. The phone is too long though and they need to stop making them that long. LG did a great job with the G2 and G3.
You'll get your phone back and if you get the same screen as I got, you'll love it.
I miss having an IR blaster though =(.
Ramsey said:
I really want to recommend Oppo but their software has bugs and they're unable to fix them all. The hardware is good, I like it, though the lens of the camera is a bit inferior because it's not edge-to-edge crisp like the G2's lens even though the quality is great and I prefer it over the G2. The phone is too long though and they need to stop making them that long. LG did a great job with the G2 and G3.
You'll get your phone back and if you get the same screen as I got, you'll love it.
I miss having an IR blaster though =(.
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Well said!
Ramsey said:
I really want to recommend Oppo but their software has bugs and they're unable to fix them all. The hardware is good, I like it, though the lens of the camera is a bit inferior because it's not edge-to-edge crisp like the G2's lens even though the quality is great and I prefer it over the G2. The phone is too long though and they need to stop making them that long. LG did a great job with the G2 and G3.
You'll get your phone back and if you get the same screen as I got, you'll love it.
I miss having an IR blaster though =(.
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Just got the replacement....same thing - same problem.
I'm now really pissed.
TotallydubbedHD said:
Just got the replacement....same thing - same problem.
I'm now really pissed.
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Oh wow! that's not cool. Oppo uses different LCD displays and I suppose you didn't get the good one =(. Will you ask for a refund?
Ramsey said:
Oh wow! that's not cool. Oppo uses different LCD displays and I suppose you didn't get the good one =(. Will you ask for a refund?
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No idea. I'm just beyond pissed off right now I don't know what to say.
TotallydubbedHD said:
No idea. I'm just beyond pissed off right now I don't know what to say.
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What did you end up doing?
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
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Ignorance, laziness, want a pay day after it bursts :silly:
jjayzx said:
Ignorance, laziness, want a pay day after it bursts :silly:
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Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
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No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
There is no way to get rid of it, unless you exchange it..
Sent from my SM-N930V using Tapatalk
Mr Smith is saying to exchange it because it's best to exchange it.
Sent from my SM-N930V using Tapatalk
I have been trying to exchange mine since the recall notice. This is all I get from Verizon
"We want you to be happy with your device. The Note 7 is available now. Here's a link to get you started: http://spr.ly/6011B7vPc . Do you have any other questions?"
Problem is, I purchased mine from Costco. They still don't know when they will have them. Lesson learned, don't buy phones from Costco.
pfcland said:
Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
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Translation, please
---------- Post added at 02:35 PM ---------- Previous post was at 02:34 PM ----------
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
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Russian Roulette is risky.
pfcland said:
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Click to expand...
Click to collapse
Exchange it.
Sent from my SM-N930V using Tapatalk
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
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My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phones and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
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How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
overbyc1 said:
How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
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Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
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Justinphxaz said:
Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
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Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
overbyc1 said:
Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
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Glad to hear you got yours exchanged, sucks the Mrs still has her original Note7 though, hopefully you can get a silver one for her soon. This was my concern, they never seemed to have a real game plan or mention of giving current Note7 owners first dibs to exchange for the new safe Note7's. Now you're running around trying to find silver and have to compete with people who want a Note7 on top of those who just want a new safe one. It shouldn't be this way at all. A major majority of the potentially unsafe Note7's should be exchanged first then allow new sales to the general public. But yeah if you can't find a silver one soon, call them up and try to get them to overnight you a silver one. I just got a notification that both of our Note7's are on a FedEx truck out for delivery. Should have them here in a few hours.
ChrisAC84 said:
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
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People like to play Russian Roulette [emoji15]
californiarailroader said:
People like to play Russian Roulette [emoji15]
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Received my two new Note7's around 11am this morning, dropped off from FedEx. So happy to have a safe Note7! Nice and new and it works just as well if not better than my original Note7. Now I just need to setup my wife's new Note7 and then go bring the original two back to a Verizon Corporate store. The piece of mind and hopefully being able to keep the old chargers, S-Pen's, tips and connectors is well worth doing an exchange and having to set everything up again. Have you or anyone you know taken advantage of the $25 bill credit? Do we just ask for it once we turn in the OG Note7's?
I'm going to keep mine until I see what happens. No other phones interest me right now. Since I'm keeping it for a while I figured I should ask what exactly do you do if it "explodes"? Who do you call? I don't have another phone so I don't think I'd be able to take pictures of it unless I went and borrowed a buddies phone. I want to make sure I document it if it were to happen.
+1. I'm keeping mine too, I want another replacement Note 7.
Sent from my SAMSUNG-SM-N930A using Tapatalk
JMat76 said:
+1. I'm keeping mine too, I want another replacement Note 7.
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Nothing else compares man... This v20 isn't even waterproof and pixel looks lame and no expandable storage.. Note 7 has it all.
I'm keeping mine too. The only way the Note 7 could be made better is a removable battery and remove the Knox tripping thing (Make it so it can be restored to 0x0 or get rid of it completely).
Hopefully they fix the issue once and for all and ship out units to those who want them like us...
I don't think a note ever exploded yet. They tend to get very hot instead, can deform and burn.
If you decide to keep it after the recall know that there is no number to call and especially not Samsung's. In case something goes wrong you are indeed solo, don't count on your insurance to pitch in unless you have some special clauses in your contract that accept risks from recalled phones.
Sent from my SM-N930W8 using Tapatalk
No one is deciding to keep it. The note is now really done. Don't be foolish, you'll get no liability, no updates, no security fixes, no access to some cell networks. Its just ridiculous to make any stand now and keep the phone. We will see what next August brings.
jackdforme said:
No one is deciding to keep it. The note is now really done. Don't be foolish, you'll get no liability, no updates, no security fixes, no access to some cell networks. Its just ridiculous to make any stand now and keep the phone. We will see what next August brings.
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Says who? There's plenty of people on these few threads alone who have said they will providing it doesn't get crippled with some Samsung vandalising update.
Maybe google should step in and prevent the Note 7 from accessing google play and services
Chippy_boy said:
Says who? There's plenty of people on these few threads alone who have said they will providing it doesn't get crippled with some Samsung vandalising update.
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To think that it won't be is naive.
DeMi-GoD said:
I'm going to keep mine until I see what happens. No other phones interest me right now. Since I'm keeping it for a while I figured I should ask what exactly do you do if it "explodes"? Who do you call? I don't have another phone so I don't think I'd be able to take pictures of it unless I went and borrowed a buddies phone. I want to make sure I document it if it were to happen.
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Take pitcures of the box and call the verge
So I basically got a free note 7... Verizon said I don't have to return it and they will still refund me the $180 I spent to upgrade to it. I'm also now eligible for another upgrade.
I know personally I'm not returning it. My battery is yet to get hot. I have the update bs blocked, so they aren't sending any stupid crippling garbage to my phone.
taz1458 said:
I know personally I'm not returning it. My battery is yet to get hot. I have the update bs blocked, so they aren't sending any stupid crippling garbage to my phone.
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Hmm.. Do you have to be rooted to block updates? I don't want then to cripple mine either but I'm stock not rooted.
Nope. Package disabler pro. Disable the system updates.
Im keeping my note 7. Used all the previous notes and iphones and i can assure you guys that note 7 is the best smart phone out there so far.
taz1458 said:
Nope. Package disabler pro. Disable the system updates.
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Just these 3 bro? This will stop them from disabling anything like maximum 60 percent charging?
taz1458 said:
Nope. Package disabler pro. Disable the system updates.
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Hi, this is very useful and many thanks. I have downloaded the app and have numerous choices of app disable but NOT 'system updates'. May I ask you to walk me through this please? Where do I find the 'disable updates' icon to activate?
Again, many thanks,
Ryland
---------- Post added at 06:40 PM ---------- Previous post was at 06:37 PM ----------
DeMi-GoD said:
Just these 3 bro? This will stop them from disabling anything like maximum 60 percent charging?
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I have paid and downloaded the app but don't have ANY of those choices?
Ryland
DeMi-GoD said:
So I basically got a free note 7... Verizon said I don't have to return it and they will still refund me the $180 I spent to upgrade to it. I'm also now eligible for another upgrade.
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Careful dude.. their website states they will be shipping you fireproof material to return it in just like last time...
This is the main one I believe.
dottat said:
Careful dude.. their website states they will be shipping you fireproof material to return it in just like last time...
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Well the customer rep I spent 2 hours with told me the total opposite. He said they will absolutely not charge me for the phone if I don't send it back. They are already refunding me the $180 I spent to get it. He said the word around corporate is to not send the phones back... Verizon doesn't want them. I think they just have to put that on their site to cover their asses.
Does any one have any info on the Limited Green logo edition?
Will it cost more?
is the only difference the colored logo?
Will you guys try to get it or will you just go with a skin?
Three in the UK have it, maybe carrier exclusive. same specs.
yeah i pre ordered the green limited edition from three
It's first come, first serve I believe. They only made a limited amount of them.
Same price. The logo is the only thing different.
I personally don't like it. I prefer the regular edition.
My gf said she'll paint mine for me
I'm guessing ebay will have a lot of limited edition phones after release.. :|
Just ordered mine but was about 1 hour late to the order party and the green sold out. Did anyone manage to get a green one? It was really limited only 1337 units
Well when I ordered a new contract with Three on the 8th Nov I went for the Green Limited Edition one. But it's not very clear on my confirmation email. It just states "Razer Phone" then details my new plan.
I hope its the green one I do get sent and hopefully receive Friday 17th as stated in my email but not had any other emails about Dispatch or anything yet.
FortKnox said:
Well when I ordered a new contract with Three on the 8th Nov I went for the Green Limited Edition one. But it's not very clear on my confirmation email. It just states "Razer Phone" then details my new plan.
I hope its the green one I do get sent and hopefully receive Friday 17th as stated in my email but not had any other emails about Dispatch or anything yet.
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Bought PAYG on the green one and haven't had a single email either. was on live chat earlier and was told it would ship today....obviously just live support BS to get me off the chat.
Well I will keep an eye on my email tomorrow and let you know if I get anything. If not I may ring Three to find out. Don't suppose anyone knows how phones are usually shipped? Royal Mail or Courier (Hermes, DPD etc)?
FortKnox said:
Well I will keep an eye on my email tomorrow and let you know if I get anything. If not I may ring Three to find out. Don't suppose anyone knows how phones are usually shipped? Royal Mail or Courier (Hermes, DPD etc)?
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They told me it's DPD next day. Which makes no difference with me as usually DPD downgrade all next day parcels for Northern Ireland to a 2 day service so I doubt i'll get it Friday.
Interesting, At least if its DPD for me as well, then I'll have a 1 hour time slot. Can get my brother to pop over mine if its coming while I'm in work.
FortKnox said:
Well I will keep an eye on my email tomorrow and let you know if I get anything. If not I may ring Three to find out. Don't suppose anyone knows how phones are usually shipped? Royal Mail or Courier (Hermes, DPD etc)?
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dont call they clueless, send an email to the email address on email confirmation. they respond quite quickly.
Okay will do. Thanks.
Also found out Three deliver by DPD by default which is a great.
http://support.three.co.uk/SRVS/CGI...,Kb=Mobile,Ts=Mobile,T=CaseDoc,Case=Obj(37535)
The only real ones are made with this.
http://a.co/ezFq0qs
I got one from 3 in denmark - preordered it the day it was revealed, it was the same price as the normal one. got it this morning already and im excited about it. the camera is really bad, but i like the screen, performance and speakers...
allankjohansen said:
I got one from 3 in denmark - preordered it the day it was revealed, it was the same price as the normal one. got it this morning already and im excited about it. the camera is really bad, but i like the screen, performance and speakers...
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Fancy posting pictures of it? don't think i've seen the green logo version yet.
Roxas598 said:
Fancy posting pictures of it? don't think i've seen the green logo version yet.
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https://ibb.co/cgQaSm
https://ibb.co/dXWFSm
allankjohansen said:
https://ibb.co/cgQaSm
https://ibb.co/dXWFSm
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The Green is nicer than I thought it was going to be, thought it might look a bit off compared to the silver but I like it thanks for the pics!
Any out of the box system updates?
allankjohansen said:
I got one from 3 in denmark - preordered it the day it was revealed, it was the same price as the normal one. got it this morning already and im excited about it. the camera is really bad, but i like the screen, performance and speakers...
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Yeah Camera App isn't the best at the moment, nothing wrong with the Camera hardware as it is supposed to be an improved version of the camera used in the S7. Which is pretty decent. So until Razer release there Camera updates it's gonna be a bit hit and miss. Btekt on Youtube has showcased how the Razer Phones camera was improved by using this Modded version of the Google Camera ported from the Pixel (link below) however it only takes advantage of the main camera not the second. But until Razer comes out with an update for its camera app then the Google Camera port may be the way to go, at least temporarily.
https://www.xda-developers.com/google-camera-hdr-ported/
allankjohansen said:
https://ibb.co/cgQaSm
https://ibb.co/dXWFSm
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That looks great, can't wait to get mine tomorrow.
no updates out of the box. I think theres a difference in regional software in the Razer Phone or between the Razer Phone and the Razer Phone SE, i dont seem to have some preinstalled games and wallpapers as others from the U.S i saw on youtube (I´m from denmark). As regarding my impressions of the phone, im happy about the 120 hz, the sound, and especialy the Dolby Atmos support. The performance and build quality. I´m maybe a little bit disapointed by the screen, coming from a Note4 with superAmoled, and the camera isnot good at the moment.. But again, this phone has something cool about it..