No sound from earpiece in calls - Google Pixel 2 XL Questions & Answers

So disappointed. I thought I'd lucked out. No display issues or anything. However, just this evening I went to make a call and couldn't hear the caller via the earpiece. Doesn't matter incoming or outgoing, speakerphone works fine, but no sound from earpiece. Worse yet, the sound for videos or music plays fine out the earpiece so it isn't blown.
I am thinking of cutting my losses quick and exchanging it for a Note 8.

Known issue and there is probably nothing wrong with your phone.
Go to the phone app - Settings - Accessibility - turn off the hearing aid toggle. You will then have sound through the earpiece.

n11 said:
Known issue and there is probably nothing wrong with your phone.
Go to the phone app - Settings - Accessibility - turn off the hearing aid toggle. You will then have sound through the earpiece.
Click to expand...
Click to collapse
Thank you. This worked. I know I didn't activate that feature, so I was unprepared for sure. Weird stuff.

n11 said:
Known issue and there is probably nothing wrong with your phone.
Go to the phone app - Settings - Accessibility - turn off the hearing aid toggle. You will then have sound through the earpiece.
Click to expand...
Click to collapse
Is there another way to turn this off or another name for it as I don't have this in my accessibility on 8.0 android

gmstrowabarton said:
Is there another way to turn this off or another name for it as I don't have this in my accessibility on 8.0 android
Click to expand...
Click to collapse
Are you sure you're looking in settings for the phone app? It's not in general settings.

I still have the problem, and the hearing aid toggle is off. I hear through speakerphone, but nothing through the earpiece.

I'm having this issue too, except I get no audio from the earpiece or speakerphone on incoming calls only. I've tried changing settings in the phone app settings with no luck.

5 Google pixel 2 xl's later
I've been sent 5 pixel 2 xl's so far due to loss of sound from earpiece. Last 2 I didn't download apps and had sound for over a month on the 1st of those 2 then out of the blue no sound. I've tracked every app, only downloaded 3, connected to all blue tooths, 3, and had sound for a month. Then dead. I have the same apps and same phone as my partner. He's had zero problems. There's no hearing aid toggle on the pixel 2 xl SSO that's not it. Can't imagine 5 bad phones were saved just for me with the same problem. Any ideas. I'm having to switch servers etc just to get a phone with a good camera. I'd like to stay with Google but I have to be able to talk on the almost $1000 phone, lol. Any new phones with camera as good as this?

igough said:
I've been sent 5 pixel 2 xl's so far due to loss of sound from earpiece. Last 2 I didn't download apps and had sound for over a month on the 1st of those 2 then out of the blue no sound. I've tracked every app, only downloaded 3, connected to all blue tooths, 3, and had sound for a month. Then dead. I have the same apps and same phone as my partner. He's had zero problems. There's no hearing aid toggle on the pixel 2 xl SSO that's not it. Can't imagine 5 bad phones were saved just for me with the same problem. Any ideas. I'm having to switch servers etc just to get a phone with a good camera. I'd like to stay with Google but I have to be able to talk on the almost $1000 phone, lol. Any new phones with camera as good as this?
Click to expand...
Click to collapse
Well, if a software/settings issue isn't phone it might be similar to what I think my issue is. I have a loose ground connection in my car that I can't find that causes the car speakers to wine while driving. I play music and calls through the audio headphone jack in the car. Yesterday there was a blip in the car's electronics while listening to music and my music stopped. Now, today, my phone still rings but earpiece doesn't work and neither does playing music in car, on speaker phone., or through headphones but Bluetooth still works. SO if you did like me and hooked up your phone to something sketchy via headphone jack, we my have blown an audio driver.

Pixel 2 XL Hearing Aide switch
igough said:
I've been sent 5 pixel 2 xl's so far due to loss of sound from earpiece. Last 2 I didn't download apps and had sound for over a month on the 1st of those 2 then out of the blue no sound. I've tracked every app, only downloaded 3, connected to all blue tooths, 3, and had sound for a month. Then dead. I have the same apps and same phone as my partner. He's had zero problems. There's no hearing aid toggle on the pixel 2 xl SSO that's not it. Can't imagine 5 bad phones were saved just for me with the same problem. Any ideas. I'm having to switch servers etc just to get a phone with a good camera. I'd like to stay with Google but I have to be able to talk on the almost $1000 phone, lol. Any new phones with camera as good as this?
Click to expand...
Click to collapse
So on the Pixel 2 XL I had the same problem. First day and it was great until it upgraded to 8.1. Then I had no sound through earpiece on calls. If you open the phone app and go to the three dots in the top right corner there is a list of options. Settings is the third option down. Tap settings and you get a new set of options. Accessibility is the seventh option down. Tap accessibility an there are only two options. The second one is Hearing Aids.

Related

Why does no one care about speaker notifications while headphones plugged in?loud

I first came across this problem on my GS3 and hardly anyone cared. Luckily CM10 did away with most of these problems. Now that I have a GN2 I can't use AOSP due to the stylus. How do you guys get around the loud notification sounds from the speaker while you are working in a quiet environment? Having to mute your notifications doesn't seem like a valid option because you might not know you got one then. On every phone I've used in the past, regardless of OS, there was an intelligent audio router that put everything through the headphones. Obviously you are listening to the headphones, so why pump it out the speaker? I'm sure people at the library love hearing blaring whistle sound effects, haha.
Secondly, an issue that CM10 also fixed on my GS3 was handling Bluetooth calls while headphones were plugged in. Once again, every other phone I've owned has been smart enough to allow the Bluetooth to override the headphone connection. This is particularly annoying in my two cars... I have to plug in the audio cable to the aux port, but I also connect to the hands-free systems. When a call comes in, I have to unplug the cable while driving to get the sound through the speakers. Seems like a lawsuit waiting to happen, and a clear sign that someone at Samsung just wasn't thinking about common priorities. These are not A2DP systems, hence the requirement for aux. Though I prefer the audio quality over aux over BT any day, so that should always be an option regardless.
Frustrated, since I don't have a workaround like I did on my GS3. Bah.
this -----> http://forum.xda-developers.com/showthread.php?t=1992947
As far as notifications being on the speaker with headphones. That doesn't happen on my Note
Ringer volume and notifications volume are two different slides, In CM10 they can be merge, on by default i think.
turn down the notification volume from the volumes setting, or expand the volumes (gear button) when you hit either volume button and turn down the notifications volume.
In the bluetooth settings you can configure each device to hand just media, just voice, or both. Again gear button in that menu.
Also "Why does no one care about...blah blah blah" in a topic subject is uninformative and a little insulting, do better next time
skyjedi said:
this -----> http://forum.xda-developers.com/showthread.php?t=1992947
As far as notifications being on the speaker with headphones. That doesn't happen on my Note
Ringer volume and notifications volume are two different slides, In CM10 they can be merge, on by default i think.
turn down the notification volume from the volumes setting, or expand the volumes (gear button) when you hit either volume button and turn down the notifications volume.
In the bluetooth settings you can configure each device to hand just media, just voice, or both. Again gear button in that menu.
Also "Why does no one care about...blah blah blah" in a topic subject is uninformative and a little insulting, do better next time
Click to expand...
Click to collapse
That doesn't explain anything... yes, notifications go through Bluetooth if you use A2DP, but the moment you hook up the actual headphone port, with the basic hands-free profile, like a car, the notification sounds do not come out the aux cable. They either come out of the speaker, or the BT device. Honestly, suggesting to turn down or disable the notification volume is a copout. I think most people are unaware of these issues, and then there are many like you, who strangely just don't care, or sidestep the issue. These are both fairly serious issues, honestly. One could even be life-threatening if you get in an accident while playing with the aux cable.
I tested
ScrapMaker said:
These are both fairly serious issues, honestly. One could even be life-threatening if you get in an accident while playing with the aux cable.
Click to expand...
Click to collapse
I'm going to leave this here http://www.distraction.gov/content/get-the-facts/facts-and-statistics.html
You sir, need to prioritize your life before you hurt someone. (You brought it up)
Also, turning down the volume WILL solve the problem of the volume being to loud.
Of course I wouldn't allow myself to get in an accident due to that, but what is the point of a Bluetooth hands free system when Samsung requires you to fiddle with a cable rightwhen the phone rings?
ScrapMaker said:
Of course I wouldn't allow myself to get in an accident due to that, but what is the point of a Bluetooth hands free system when Samsung requires you to fiddle with a cable rightwhen the phone rings?
Click to expand...
Click to collapse
Looks like you got 3 options.
1. Wait for CM (Support it here http://forum.xda-developers.com/showthread.php?t=2019062)
2. Turn down the volume while you use headphones (Use tasker to automate)
3. Throw your phone in the river and use your HTC again
Also don't text and drive
Shouldn't use your phone at all when driving, since talking actually diverts more of your attention than texting... however that isn't the topic of discussion. I'm more curious why people don't care, myself. It doesn't bother you at all that every time you plug in your headphones in a quiet place, you have to manually turn off your sounds and might miss something important? What about a loud environment? I would never feel my phone buzz in my pocket when I'm running around the data center.
Seems like a mix apathy and not knowing it's an actual bug.
ScrapMaker said:
It doesn't bother you at all that every time you plug in your headphones in a quiet place, you have to manually turn off your sounds and might miss something important?
Click to expand...
Click to collapse
Nothing is very important. Automated with tasker once, never had to worry about it again. People dont care because its not an issue for most and the rest just turn it down.
I myself found it to be very strange. I'm used to HTC phones, they always do notifications through head phones. It would be nice to implement.
Sent from my Galaxy Note II using XDA Premium.
what's a library?
Sent from my SPH-L900 using xda app-developers app
this crap sucks. its a big problem for me. whats the point of the sound coming from the speaker when I have my headphone on? I shouldn't have to turn down my phone and notifacation everytime I'm at the library, school, or gym. last time I post this problem up, I got shot down. obviously, these people never used head phone or bt b4.
I agree. I have the same issue. I really don't care. But it would be nice to know why it does that.
Sent from my SPH-L900 using xda app-developers app
us3rm3 said:
this crap sucks. its a big problem for me. whats the point of the sound coming from the speaker when I have my headphone on? I shouldn't have to turn down my phone and notifacation everytime I'm at the library, school, or gym. last time I post this problem up, I got shot down. obviously, these people never used head phone or bt b4.
Click to expand...
Click to collapse
no it is annoying. i will have to go back through my old stuff and see if we fixed it on the skyrocket and original note
if i recall correctly some files did it while others did not
Sent from my SPH-L900 using xda app-developers app
This has been an issue with Android for quite a long time:
http://forum.xda-developers.com/showthread.php?t=1134516
I would have hoped that Google or Samsung would have addressed this by now but that doesn't appear to be the case.
PsycloneTW said:
This has been an issue with Android for quite a long time:
http://forum.xda-developers.com/showthread.php?t=1134516
I would have hoped that Google or Samsung would have addressed this by now but that doesn't appear to be the case.
Click to expand...
Click to collapse
I'd swear CM10 does it properly, so I didn't thinking was all Android, just TW-based stuff, which we can't use since we have the stylus.
Agreed, this issue did not occur with my galaxy nexus. I hate it on my SIII, whenever I study in quiet places I have to turn the sound down. SOmetimes I forgot, and people look at me like they want to punch my ribs out when I get an email.
Why is this not addressed?
I am using SoundAbout but it causes major issues while listening to audio over the headphone jack. When I'm connected in my car, my music skips randomly. I am using a galaxy note 2.
There is an option under accessibilities that allows you to make your camera flash, well flash, when you get a notification. Not a solution, but another option. Of course if you forget to turn the sounds off and your flash is strobing also, the library I'd going to turn into a discotech... lol.
Well at the library your phone should be on silent or vibrate, if you crashed while messing with your phone in the car and then tried to sue samsung/google you'd be laughed right out of court. How is it anyone's fault but your own that YOU were stupid enough to crash your car because you couldn't leave your phone alone while driving, which is the law in most states(no phone while driving) you can also set a profile to lower the ringer/noti volume when headphones are plugged in. No one cares because its not an issue for anyone who sets up their profiles properly.
I like to break stuff!
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[Pixel 2 XL] Bluetooth microphone issues

Has anyone tested the microphone on their bluetooth sets yet with the Pixel 2 XL?
I'm scared I might have a defective phone. My bluetooth headset connects to my phone just fine, and even plays audio just fine, however, the microphone is not picking anything up. This means I can't use hands free calling, or hands free Google assistant.
I know it's not my bluetooth device because it works fine when connected to my older phone (Nexus 6P)
Has anyone else had trouble with doing microphone over bluetooth? I'm not sure if I need a replacement or just a software patch.
For reference, I use the LG HBS-1100 bluetooth headset.
http://www.lg.com/us/bluetooth-headsets-headphones/lg-HBS-1100-Silver-tone-platinum
Later today, I will try a different bluetooth device.
EDIT: I tried with my older pair, the LG HBS-750, same issue.
I've got a soundbuds tag headset, the connection speed is faster and my phone calls seem ok. I've only made like 2 calls so far though.
@Traceguy I've had several lg headsets and they all sucked. No could hear me or I was breaking up all over the place. Switched to the jaybird x3 and it's been perfect ever since.
Disclaimer: I'm on a Nexus 6. Waiting patiently for the 2XL to arrive next week...
I've talked with Google support, they helped troubleshoot, but nothing could be found out of the ordinary, and it's now being elevated to the next level support team. They have my phone number and will call me back when they find anything.
My Bluetooth version is up-to-date, but there is a update pending for my Pixel 2 XL, which hasn't made it to my phone yet. That may or may not help. IDK
I will get a friend later today to connect his bluetooth to my Phone and test the mic. Maybe it's a total LG issue.
I'm gonna say it's an LG issue. I went through 4 pair of the infinium headsets. All had issues with ppl hearing me. Even when paired to different phones.
Larzzzz82 said:
I'm gonna say it's an LG issue. I went through 4 pair of the infinium headsets. All had issues with ppl hearing me. Even when paired to different phones.
Click to expand...
Click to collapse
I don't know much about how Bluetooth works, do Bluetooth devices use drivers similar to USB devices? Maybe the Pixel 2 XL is missing the necessary drivers for the LG HBS sets. That is something that can be fixed with a software update.
It's not an LG issue. It's happening with my car's head unit and others are reporting it in the Pixel User Community. This is one of a few strings that include it. https://productforums.google.com/fo...pPfDGvkNw;context-place=forum/phone-by-google
robsw said:
It's not an LG issue. It's happening with my car's head unit and others are reporting it in the Pixel User Community. This is one of a few strings that include it. https://productforums.google.com/fo...pPfDGvkNw;context-place=forum/phone-by-google
Click to expand...
Click to collapse
I'll just wait patiently to see what happens. I'm hopeful it's not a hardware defect with the bluetooth chip in my phone. I never use bluetooth car's head unit, for whatever reason it drops every few seconds or minutes. I'm driving a 2013 Charger, so I'd expect better results. I use aux, and thanks to the USB-C Dongle, I am not stuck without a way to play my music in the car, though without the microphone input from my headset, I can no longer tell Google which song to play.
I just came here to check.
I can place calls and be hear over bluetooth both on the car and my Sol Republic headphones.
Assistant can not hear over either. Assistant does work over a wired headset.
Support had me boot into safe mode, spoiler: Assistant won't even launch in safe mode, and factory reset which did not fix the issue.
They have no resolution at this time, but are looking into it and wanted me badly to leave feedback on the problem. I'd suggest anyone with the problem leave feedback as well.
At least I'm not the only one. They said I'm the first to call. ut then again they also said it coud be a hardware issue which I just can't see.
Mine, too. I have a Pioneer head unit. Playing is fine, Assistant is fine when not connected to Bluetooth, but Assistant just will not work over Bluetooth. I use this all the time so it's already driving me crazy and it's only been one day. (Same head unit worked fine with previous phones... Pixel 1, Nexus 6p, and OnePlus One.)
I'll add myself here as a +1... Same symptoms. Seems like microphone over BT doesn't work.
I have a Plantronics v5200 and it works for calls. But not for assistant. Sucks......it will activate assistant on a long press. But registers no sound. Works perfect on my original xl. So it's not the headset.
Also confirmed that it WILL work just fine if I launch it with "OK Google" instead of a squeeze or button. So it can work... Starting to seem like a bug in Assistant, which makes me hopeful for a decent fix.
@Anaelith Yes, but did you enable bluetooth Mic input from settings? If not, saying "Okay Google" will use the internal microphone in the phone instead of using bluetooth.
Go to Google Now settings > Voice > Enable "Bluetooth headset". This option "Records audio through Bluetooth headset if available"
That aside. I have tried bluetooth mic in a phone call and it works. I also tried Bluetooth audio with my Car's head unit and have not received a single drop. So the drop problem was related to my Nexus 6p.
Seeing as the mic works for phone calls, the problem seems to truly be software related.
Using a Jabra Eclipse, all settings correctly enabled. Not only does the Google Assistant not work, but neither does voice texting.
Worked fine on my original XL, so I know the earpiece is good.
Guess they better look into this...
Works fine on calls, won't work on assistant.
Man, I'm just gonna get my phones six months after release. It sucks to have to debug all this stuff for Google.
[UPDATE] I wrote here and I have a smaller pixel 2, but I have this issue too.
I'm another one. None of my Bluetooth microphones work on the pixel 2 XL, but do on my 6P
Hi everybody I think I may have found a possible fix/workaround
Settings\search\voice\Ok Google detection
Turn on ok Google anytime turn on trusted voice
(May have to do voice training)
Now when I press the call button and say "OK Google" then the command I hear it in my headset and it works. If I don't say ok google it doesn't work. It may be that it's actually my phone picking it up and not the Bluetooth mic but I hear the audio in my headset and can use it to search Google and play music. And it also picks up my audio in calls
I am on a regular pixel 2
Nealian said:
Hi everybody I think I may have found a possible fix/workaround
Settings\search\voice\Ok Google detection
Turn on ok Google anytime turn on trusted voice
(May have to do voice training)
Now when I press the call button and say "OK Google" then the command I hear it in my headset and it works. If I don't say ok google it doesn't work. It may be that it's actually my phone picking it up and not the Bluetooth mic but I hear the audio in my headset and can use it to search Google and play music. And it also picks up my audio in calls
I am on a regular pixel 2
Click to expand...
Click to collapse
I tried that.no go.. quite frustrated with this right now. Never realized how much I use this feature.
Sent from my Pixel 2 using Tapatalk
I am facing the same issue. When connected to my BT headset or car BT, it's like my mic mutes after the hot word. Also, some phone calls can't hear me at all. Have to hang up and call back, then no issues. I've also contacted support and sent in feedback with system info to create a ticket.
I was having different issues as well, so I wiped my device and manually put all of my stuff back on (vs doing a restore), just to see if this fixes anything. Haven't retried BT yet, but will this evening. Other issues appear to be gone and the phone feels a lot smoother since doing this though. I think my restore from my OG Pixel didn't go so well.

Bluetooth Disconnects/Stutters

Hello all,
I know there are a few threads already about bluetooth issues but mine may be unique in a sense.
When my Pixel 2 XL is connected to my JBL speaker or car, the bluetooth stutters a lot (sometimes cutting off sound for 2 seconds at a time) and after a while it just disconnects completely. Restarting my phone might temporarily fix it and I'm not sure what causes it to happen. One thing to note is that the first time this happened is when I set up Android Auto and I could not even use it because it would just disconnect every two seconds.
I'm not sure if Android Auto is causing the issues, I will uninstall it today and see if my problems still happen. In the meantime, any ideas about why this might be happening? Anyone else have some of the same issues?
Some more troubleshooting information:
*My phone is only paired with three devices (watch, speaker, car).
*I keep bluetooth on all day.
*Disconnecting bluetooth and reconnecting it doesn't fix the problem, only restarting seems to make it stop.
*When the issue is happening, no information about the song is showing up on my car's display like it usually does. And none of the car controls can change the song or pause it like usual.
Have the same issue too.
I have the same error with my Pixel 2 XL.
It stutters when I use my Bose quietcomfort 35 bluetooth headphones, and is annoying enough to be unusable. These headphones work fine with a couple different iPhones I tried it with.
The bluetooth on the phone works fine with my monster superstar bluetooth speaker.
I spoke with a google representative, and while on the phone with her I the music played through the headphones without skipping. As soon as the call ended, the music started skipping again. The rep was not able to help me.
It seems the Pixel 2 XL has a problem with some devices and is ok with others.
ThrillhouseBonestorm said:
I have the same error with my Pixel 2 XL.
It stutters when I use my Bose quietcomfort 35 bluetooth headphones, and is annoying enough to be unusable. These headphones work fine with a couple different iPhones I tried it with.
The bluetooth on the phone works fine with my monster superstar bluetooth speaker.
I spoke with a google representative, and while on the phone with her I the music played through the headphones without skipping. As soon as the call ended, the music started skipping again. The rep was not able to help me.
It seems the Pixel 2 XL has a problem with some devices and is ok with others.
Click to expand...
Click to collapse
I have the same headphone never had an issue with the QC35's and the Pixel 2 XL, also my car audio does drop for about half a second or less every now and again. But generally it has been solid
Also had the problem with a headphones Airy of the brand Teufel here in Germany. After Oreo update to 8.1 I don't have this anymore. Excuse my not perfect english.
I have the same problem. If I am driving I turn my wifi off and the Bluetooth issue stops.
Seems like a trend. I noticed the same since March update

Bluetooth issues on official android Pie

Hi all...need some help with Bluetooth issues on my pixel 2 XL. I updated to the official Android pie today and noticed that my jbl Bluetooth earphones are having issues with calls. I cannot hear anything thing from the other side and the person on the other side can only hear some weird distortion. However I tried playing music on it and it works fine. Issue is only with calls. Anyone else facing this? I tried unpairing and pairing it again, restarted the phone, tried safe mode too but no luck.
Also I had sound echo issues with wired earphones (connected through dongle) on Oreo so I bought the jbl Bluetooth earphones and the echo was gone...and now after updating to Android pie my Bluetooth earphones don't work
Please help!
wazza1991 said:
Hi all...need some help with Bluetooth issues on my pixel 2 XL. I updated to the official Android pie today and noticed that my jbl Bluetooth earphones are having issues with calls. I cannot hear anything thing from the other side and the person on the other side can only hear some weird distortion. However I tried playing music on it and it works fine. Issue is only with calls. Anyone else facing this? I tried unpairing and pairing it again, restarted the phone, tried safe mode too but no luck.
Also I had sound echo issues with wired earphones (connected through dongle) on Oreo so I bought the jbl Bluetooth earphones and the echo was gone...and now after updating to Android pie my Bluetooth earphones don't work
Please help!
Click to expand...
Click to collapse
I have no issues wtih LG HBS730 BT headphones on calls or music with Pie. I've had four calls total, incoming and outgoing. I listened to music for about five hours too, no glitches.
I've had issues with the anker brand ones.
I have the same issue
Having issues connectingy to my car Bluetooth which has always worked before updating. Also experiencing WiFi drops.
Edit: went to stock Pie unrooted, and not as many wifi disconnects but my phone doesn't even see my car's Bluetooth connection . Fitbit connects just fine though. Weird..
Android Bluetooth is flakey as hell. Everyone gets a turn with incompatibility. P fixed my car with the first Dev preview. On O it was crud. There is a massive ongoing thread about it.
https://support.google.com/pixelphone/forum/AAAAb4-OgUsiJeDphsoOJ4/?hl=by
I had the same issue on my pixel XL on dp4 and dp5. Bluetooth worked fine for music but only crackled a little bit for phone calls. Both headsets and car were affected. Troubleshot it with Google rep and they told me my phone was broken. I also had multiple sensors stop working so auto brightness was broken and auto rotate was also broken (And a few other features like tap to wake screen). I ended up buying a pixel 2 xl and sending the other to Google as a trade in yesterday. Now I'm wondering if it wasn't just the software. I actually reset the phone and everything worked for a day or so before it failed again. I then exited the beta and everything worked on 8.1 Oreo for about a day before it all broke again. At that point I concluded it must be the phone. Hopefully the software didn't burn something up. I'm going to be ticked if this phone starts giving me trouble.
Are there any troubleshooting steps I can follow to see if solves the issue? Because it only happens on calls but music seems to be fine.
You can try rebooting in safe mode (long press the power off icon when you press the power button). I will restart with only minimal apps to see if it's being caused by a non Google app.
nukeruss said:
You can try rebooting in safe mode (long press the power off icon when you press the power button). I will restart with only minimal apps to see if it's being caused by a non Google app.
Click to expand...
Click to collapse
I tried this on my device but even in safe mode i faced the same issue
Ever since upgrading to PIE, I can no longer connect my my pioneer appradio head unit.
Phone works, but media Spotify or Pandora does not
Having the same issue, also, my "disable absolute volume" in developer settings doesn't work. I guess this is what to expect for early adopters.
I have had no issues with connectivity to my bluetooth headphones or to my car's bluetooth
However I have noticed that twice when I had phone call before entering the car and I connect to the car's bluetooth and the call is transferred to the car's audio, I get disconnected for a couple of seconds (after initially connecting correctly) and then it automatically reconnects and call continues normally ..
Android pie broke bluetooth for calls
abidhill said:
I tried this on my device but even in safe mode i faced the same issue
Click to expand...
Click to collapse
Stock Pixel XL: All bluetooth devices worked for all purposes on Oreo. After updating to Pie none of my bluetooth headsets will connect for phone calls. Bluetooth music broadcasting to speakers is unaffected. I'm going to call them about it tomorrow.
williamgrahamiv said:
Stock Pixel XL: All bluetooth devices worked for all purposes on Oreo. After updating to Pie none of my bluetooth headsets will connect for phone calls. Bluetooth music broadcasting to speakers is unaffected. I'm going to call them about it tomorrow.
Click to expand...
Click to collapse
Are you having any other issues. My original pixel XL had the same issue show up on the beta but it also affected some of my other sensors as noted in previous post. I now have a pixel 2 xl with no issues whatsoever.
williamgrahamiv said:
Stock Pixel XL: All bluetooth devices worked for all purposes on Oreo. After updating to Pie none of my bluetooth headsets will connect for phone calls. Bluetooth music broadcasting to speakers is unaffected. I'm going to call them about it tomorrow.
Click to expand...
Click to collapse
Do let us know what they say
wazza1991 said:
Do let us know what they say
Click to expand...
Click to collapse
Well, they seem to think that the problem is an app from the play store that doesn't play nice with Pie. Frustratingly, the problem corrects itself sometimes (but not all the time) after a reboot. They had me reboot into safe mode and this time it worked. After 20 minutes our support call was over. 30 minutes later one of my three headsets (with the oldest bluetooth version) didn't work, but two of the three did.
The tech (Jen, who was super nice but sounded like she was overseas and had to repeat herself a few times for clarity) said they only have 2 support options for this issue: 1) boot into safe mode and blame one of the apps from the play store or 2) FACTORY RESET THE PHONE! Once I explained that the phone was my google authenticator she suggested that to further troubleshoot I should turn off two factor for my google account (Ummm, no thanks. And that is why you should always PRINT OUT the QR code and put it in a fire-proof box in case you need to recover it)
I'll post back if it breaks again, but right now at least I can live with it.
Only "issue" for me is my wife's ILX doesn't seem to update the music information anymore. With the betas it did for a fee songs then seemed to stop. Now it's nothing at all but will double check today since I only drive it on occasion. Other than that, playback on our cars, Bluetooth speakers and headphones has been just fine. Love that it remembers the volume set per each device. No super low or super loud volumes on the start of playback.
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I also have Bluetooth issues with Pie when connecting to my car (2017 Audi A4 with MMI+) I never use Android Auto by the way:
- Music playback is flaky: I have to start Play Music before connecting to the car, otherwise it cannot stream anything. Sometimes even this doesn't work and I have to repair again. This sucks, you always have to spend some time to check if everything works!
- My Radar trap warning app blitzer.de only works when streaming Audio from the phone to the car, even though I set Audio to HFP. With Oreo, the app started a phone call, it looked exactly like an incoming call. Now it only adds the warning to the phone's Audio Stream, so when listening to radio or streaming from a HDD I get no warnings.
- Phone calls work flawlessly, though
Try removing or 'forgetting' paired device and add it back again. It worked with my AirPods.

Bluetooth audio quality question

Hello. I change phones alot and have noticed that some phones(all android) have better bluetooth playback than others.
I had a oneplus 7 pro before this phone and the bluetooth quality to my truck was great and had no issues but with this phone the highs sounds scratchy or like if the speaker is bad. But if i connect it with a wire connection it sounds great. Everything with the 2 phones is the same. On both i was using the galaxy watch and pretty much the same apps. On a previous phone the note 8 i had the same issue but it was a different car. Seems like its the way samsung handles bluetooth.
Has anyone had this issue? If so was there a fix?
Thanks
make sure not on mic
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jemfalor said:
make sure not on mic
Sent from my SM-N975F using Tapatalk
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What do you mean?
The only two things I think about is the codec used that may be different across devices, and the Bluetooth settings that sync the phones volume with the headset (the differences are noticeable).
Since no DAC is used in Bluetooth, I don't think it can comes from them, for a same headset.
On Samsung phones you should run the adapt sound process. Try this.
I tried with the sync volume off too and no improvement.
I looked for the adapt sound and my phone doesn't have that setting. Or is it something different?
It's in Sounds and Vibration 》 Advanced Sound settings 》Sound Quality and effects 》 Adapt sound
You have to do this in a quiet place and ensure to answer honestly. If you can't hear the beeping press no.
After doing this the sound quality is night and day difference.
Ok found it. Ill play with it a bit. Thanks
I've had issues sometimes with audio being piped through the "Calls" Bluetooth channel versus the "Audio" channel so worth checking as the quality is obviously night and day.
I also like enabling Dolby Atmos on my Note 10+ for music so worth playing with too. Additionally, I recently found Samsung's Sound Assistant app which let's you customize a bunch of sound settings so worth checking out as well:
https://play.google.com/store/apps/details?id=com.samsung.android.soundassistant
sansnil said:
I've had issues sometimes with audio being piped through the "Calls" Bluetooth channel versus the "Audio" channel so worth checking as the quality is obviously night and day.
I also like enabling Dolby Atmos on my Note 10+ for music so worth playing with too. Additionally, I recently found Samsung's Sound Assistant app which let's you customize a bunch of sound settings so worth checking out as well:
https://play.google.com/store/apps/details?id=com.samsung.android.soundassistant
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Click to collapse
Is there an easy way to tell if the audio is going through the call channel?
ErickF said:
Is there an easy way to tell if the audio is going through the call channel?
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Click to collapse
Easiest is probably just uncheck calls in your phones BT settings for your truck (and make sure audio is enabled). If the sound is still not great then this isn't the issue.
Sorry to respond to an old thread, but I was wondering if any of this fixed the OP's problem. I followed all the recommendations here and on other threads but have not been able to solve my recent Bluetooth audio problem. The sound has been terrible lately.
Same issue here on my s10+. When playing any audio in my car via BT i hear the distortion/hissing noise especially when the song has a higher treble frequency.
I have just about tried all fixes i could find on Google, and no luck.
When connecting to my ear buds (Jabra Elite 65t) it disappears and checked in developer mode that it supports to AAC for BT Codecs.
But when connecting to the car it reverts to SBC.
The issue clearly lies on Samsungs side, as my brother has a Huawei p30 Pro, also has bluetooth 5 and plays amazingly well in all aspects (Bass-Mids-Treble).
I know I'm posting this almost a year later, but i am desperately looking for a fix.
SN. I have recently updated my phone to Android 10, despite all the complaints to Samsung from many users... Sadly this issue has not being fixed on my side.
From what i see online, people have given up on Samsung and opted for Rooting their Samsungs and installing Viper4Andriod.
Has any one done this and can confirm that it fixed the issue?

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