Has anyone tested the microphone on their bluetooth sets yet with the Pixel 2 XL?
I'm scared I might have a defective phone. My bluetooth headset connects to my phone just fine, and even plays audio just fine, however, the microphone is not picking anything up. This means I can't use hands free calling, or hands free Google assistant.
I know it's not my bluetooth device because it works fine when connected to my older phone (Nexus 6P)
Has anyone else had trouble with doing microphone over bluetooth? I'm not sure if I need a replacement or just a software patch.
For reference, I use the LG HBS-1100 bluetooth headset.
http://www.lg.com/us/bluetooth-headsets-headphones/lg-HBS-1100-Silver-tone-platinum
Later today, I will try a different bluetooth device.
EDIT: I tried with my older pair, the LG HBS-750, same issue.
I've got a soundbuds tag headset, the connection speed is faster and my phone calls seem ok. I've only made like 2 calls so far though.
@Traceguy I've had several lg headsets and they all sucked. No could hear me or I was breaking up all over the place. Switched to the jaybird x3 and it's been perfect ever since.
Disclaimer: I'm on a Nexus 6. Waiting patiently for the 2XL to arrive next week...
I've talked with Google support, they helped troubleshoot, but nothing could be found out of the ordinary, and it's now being elevated to the next level support team. They have my phone number and will call me back when they find anything.
My Bluetooth version is up-to-date, but there is a update pending for my Pixel 2 XL, which hasn't made it to my phone yet. That may or may not help. IDK
I will get a friend later today to connect his bluetooth to my Phone and test the mic. Maybe it's a total LG issue.
I'm gonna say it's an LG issue. I went through 4 pair of the infinium headsets. All had issues with ppl hearing me. Even when paired to different phones.
Larzzzz82 said:
I'm gonna say it's an LG issue. I went through 4 pair of the infinium headsets. All had issues with ppl hearing me. Even when paired to different phones.
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I don't know much about how Bluetooth works, do Bluetooth devices use drivers similar to USB devices? Maybe the Pixel 2 XL is missing the necessary drivers for the LG HBS sets. That is something that can be fixed with a software update.
It's not an LG issue. It's happening with my car's head unit and others are reporting it in the Pixel User Community. This is one of a few strings that include it. https://productforums.google.com/fo...pPfDGvkNw;context-place=forum/phone-by-google
robsw said:
It's not an LG issue. It's happening with my car's head unit and others are reporting it in the Pixel User Community. This is one of a few strings that include it. https://productforums.google.com/fo...pPfDGvkNw;context-place=forum/phone-by-google
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Click to collapse
I'll just wait patiently to see what happens. I'm hopeful it's not a hardware defect with the bluetooth chip in my phone. I never use bluetooth car's head unit, for whatever reason it drops every few seconds or minutes. I'm driving a 2013 Charger, so I'd expect better results. I use aux, and thanks to the USB-C Dongle, I am not stuck without a way to play my music in the car, though without the microphone input from my headset, I can no longer tell Google which song to play.
I just came here to check.
I can place calls and be hear over bluetooth both on the car and my Sol Republic headphones.
Assistant can not hear over either. Assistant does work over a wired headset.
Support had me boot into safe mode, spoiler: Assistant won't even launch in safe mode, and factory reset which did not fix the issue.
They have no resolution at this time, but are looking into it and wanted me badly to leave feedback on the problem. I'd suggest anyone with the problem leave feedback as well.
At least I'm not the only one. They said I'm the first to call. ut then again they also said it coud be a hardware issue which I just can't see.
Mine, too. I have a Pioneer head unit. Playing is fine, Assistant is fine when not connected to Bluetooth, but Assistant just will not work over Bluetooth. I use this all the time so it's already driving me crazy and it's only been one day. (Same head unit worked fine with previous phones... Pixel 1, Nexus 6p, and OnePlus One.)
I'll add myself here as a +1... Same symptoms. Seems like microphone over BT doesn't work.
I have a Plantronics v5200 and it works for calls. But not for assistant. Sucks......it will activate assistant on a long press. But registers no sound. Works perfect on my original xl. So it's not the headset.
Also confirmed that it WILL work just fine if I launch it with "OK Google" instead of a squeeze or button. So it can work... Starting to seem like a bug in Assistant, which makes me hopeful for a decent fix.
@Anaelith Yes, but did you enable bluetooth Mic input from settings? If not, saying "Okay Google" will use the internal microphone in the phone instead of using bluetooth.
Go to Google Now settings > Voice > Enable "Bluetooth headset". This option "Records audio through Bluetooth headset if available"
That aside. I have tried bluetooth mic in a phone call and it works. I also tried Bluetooth audio with my Car's head unit and have not received a single drop. So the drop problem was related to my Nexus 6p.
Seeing as the mic works for phone calls, the problem seems to truly be software related.
Using a Jabra Eclipse, all settings correctly enabled. Not only does the Google Assistant not work, but neither does voice texting.
Worked fine on my original XL, so I know the earpiece is good.
Guess they better look into this...
Works fine on calls, won't work on assistant.
Man, I'm just gonna get my phones six months after release. It sucks to have to debug all this stuff for Google.
[UPDATE] I wrote here and I have a smaller pixel 2, but I have this issue too.
I'm another one. None of my Bluetooth microphones work on the pixel 2 XL, but do on my 6P
Hi everybody I think I may have found a possible fix/workaround
Settings\search\voice\Ok Google detection
Turn on ok Google anytime turn on trusted voice
(May have to do voice training)
Now when I press the call button and say "OK Google" then the command I hear it in my headset and it works. If I don't say ok google it doesn't work. It may be that it's actually my phone picking it up and not the Bluetooth mic but I hear the audio in my headset and can use it to search Google and play music. And it also picks up my audio in calls
I am on a regular pixel 2
Nealian said:
Hi everybody I think I may have found a possible fix/workaround
Settings\search\voice\Ok Google detection
Turn on ok Google anytime turn on trusted voice
(May have to do voice training)
Now when I press the call button and say "OK Google" then the command I hear it in my headset and it works. If I don't say ok google it doesn't work. It may be that it's actually my phone picking it up and not the Bluetooth mic but I hear the audio in my headset and can use it to search Google and play music. And it also picks up my audio in calls
I am on a regular pixel 2
Click to expand...
Click to collapse
I tried that.no go.. quite frustrated with this right now. Never realized how much I use this feature.
Sent from my Pixel 2 using Tapatalk
I am facing the same issue. When connected to my BT headset or car BT, it's like my mic mutes after the hot word. Also, some phone calls can't hear me at all. Have to hang up and call back, then no issues. I've also contacted support and sent in feedback with system info to create a ticket.
I was having different issues as well, so I wiped my device and manually put all of my stuff back on (vs doing a restore), just to see if this fixes anything. Haven't retried BT yet, but will this evening. Other issues appear to be gone and the phone feels a lot smoother since doing this though. I think my restore from my OG Pixel didn't go so well.
Related
One of the more frustrating things for me with my Verizon HTC One has been the inconsistency of the following desired functionality:
1. Phone is connected to the car's bluetooth (2013 vehicle)
2. Phone is on Google Now screen
3. Car is on any audio input (let's say I'm listening to my local ESPN Radio station on AM radio)
4. I say "Okay Google"
5. The car begins "listening" -- when I speak my Google Now voice command, I'm doing it through the car's mic, and any responses are through the car's speakers
So that is what I want, and that is what has happened most of the time since I've had my HTC One. Just last week (and at other times), it stopped doing that. Here is what happens now:
1. Phone is connected to the car's bluetooth (2013 vehicle)
2. Phone is on Google Now screen
3. Car is on any audio input (let's say I'm listening to my local ESPN Radio station on AM radio)
4. I say "Okay Google"
5. The car's mic stays off and the speakers keep playing the AM station. My Google Now command will be listened to by the phone's mic.
Other phone/car interactions -- making calls, listening to Bluetooth Audio (using the Bluetooth/Aux car input) -- all of them to continue to work properly. This is the only thing that breaks.
I don't know what changed; I don't think anything changed, honestly. When it has happened previous times, I've also not figured it out, and then it would start working again. This time, it's been a week so now I'm trying to find a solution.
Thanks for any help that can be given. Hopefully I've detailed this out enough.
in google now, under settings > voice. Is bluetooth headset enabled?
synisterwolf said:
in google now, under settings > voice. Is bluetooth headset enabled?
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synisterwolf, thank you so much -- it was not selected. I enabled it, tried it, and all is well again. I feel like a bonehead for not checking that, but I had forgotten about that setting.
So the one mystery still is how it got changed, but at least I have a good starting point next time this happens.
Thanks again, and have a great week.
bigperm71 said:
synisterwolf, thank you so much -- it was not selected. I enabled it, tried it, and all is well again. I feel like a bonehead for not checking that, but I had forgotten about that setting.
So the one mystery still is how it got changed, but at least I have a good starting point next time this happens.
Thanks again, and have a great week.
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Click to collapse
app updated, maybe it unchecked itself? glad you got it working. :victory:
I've been having issues with bad static/noise in voice calls when connected to my car's Bluetooth. Music streaming over Bluetooth is fine, however. Does anyone else experience this issue. I used to have an S6 paired to my car and it was perfect for both voice calls and music.
My audio for like music is fine but tried making a car handsfree the other day for the first time and couldn't hear the other person who said they didn't hear me either. I had to click on the dialer app to switch out it to phone speaker and then back to Bluetooth then it worked.
It's been like this since I first got the phone...it's almost unusable for phone calls in the car. I wonder if this is a software or hardware defect and if it will be corrected in a future update. I don't want to have to RMA this phone if I don't have to.
I'll try your workaround, acheney...thanks for the tip
Pixel XL connects via Bluetooth to both of my cars without problems. And call audio is fine both ways.
I have had zero issues with music streaming or phone calls. 2014 Infiniti q50
I'm having this issue too. Music and video play fine, but when someone calls i can hardly understand what they are saying due the static. Was hoping the update would fix the issue. I'm not sure what to do at this point.
Same issue. Audio over BT is fine. GPS navigation over audio was playing up, but now appears to be ok. The moment I call someone (or they call me) the call is all garbled and I have to switch to speakerphone.
My Bluetooth earpiece however works fine. Not sure if headunit issue or phone bt stack.
i have this same issue. so annoying. so far there's no solution?
eddyz said:
i have this same issue. so annoying. so far there's no solution?
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Click to collapse
None that i have found. Flashed AptX codec and still have same issue. Don't think it is hardware because the phone works fine when paired with other Bluetooth items like speakers, headphones, my watch, and other car stereos. Just doesn't like my factory pioneer unit in my Tc for some reason.
Audio issues for me have always been carrier issues.
Redialing the number usually fixed the call
I ended up finding if I mounted my phone far away from the head unit (near the door/drivers window for example) and tilted the phone in a weird way, the calls were fine.
I don't quite understand it, but seems like there is interference from the head unit when using BT to make calls, which for some reason isn't a problem when you play music (or GPS navigation is on).
Either the Pixel needs better shielding or there's something borked with the Bluetooth chipset.
I would like to use wireless headphones, but the in-channel headphones with a large battery and with good sound have not yet been invented
Yes!
I've only made a few calls over my cars bluetooth, but yesterday I ran into this:
Conversation was fine for several minutes, and then every word the other person said came through as static. When they paused between words or stopped talking, it was quiet. But as soon as they said a word again, it was static.
I toggled the call back to handset and it was fine. So I switched back to bluetooth, and it was fine for a minute or two, and then it became static voice again. I switched back and forth again and it was back to normal voice and remained that way.
Hello all,
I know there are a few threads already about bluetooth issues but mine may be unique in a sense.
When my Pixel 2 XL is connected to my JBL speaker or car, the bluetooth stutters a lot (sometimes cutting off sound for 2 seconds at a time) and after a while it just disconnects completely. Restarting my phone might temporarily fix it and I'm not sure what causes it to happen. One thing to note is that the first time this happened is when I set up Android Auto and I could not even use it because it would just disconnect every two seconds.
I'm not sure if Android Auto is causing the issues, I will uninstall it today and see if my problems still happen. In the meantime, any ideas about why this might be happening? Anyone else have some of the same issues?
Some more troubleshooting information:
*My phone is only paired with three devices (watch, speaker, car).
*I keep bluetooth on all day.
*Disconnecting bluetooth and reconnecting it doesn't fix the problem, only restarting seems to make it stop.
*When the issue is happening, no information about the song is showing up on my car's display like it usually does. And none of the car controls can change the song or pause it like usual.
Have the same issue too.
I have the same error with my Pixel 2 XL.
It stutters when I use my Bose quietcomfort 35 bluetooth headphones, and is annoying enough to be unusable. These headphones work fine with a couple different iPhones I tried it with.
The bluetooth on the phone works fine with my monster superstar bluetooth speaker.
I spoke with a google representative, and while on the phone with her I the music played through the headphones without skipping. As soon as the call ended, the music started skipping again. The rep was not able to help me.
It seems the Pixel 2 XL has a problem with some devices and is ok with others.
ThrillhouseBonestorm said:
I have the same error with my Pixel 2 XL.
It stutters when I use my Bose quietcomfort 35 bluetooth headphones, and is annoying enough to be unusable. These headphones work fine with a couple different iPhones I tried it with.
The bluetooth on the phone works fine with my monster superstar bluetooth speaker.
I spoke with a google representative, and while on the phone with her I the music played through the headphones without skipping. As soon as the call ended, the music started skipping again. The rep was not able to help me.
It seems the Pixel 2 XL has a problem with some devices and is ok with others.
Click to expand...
Click to collapse
I have the same headphone never had an issue with the QC35's and the Pixel 2 XL, also my car audio does drop for about half a second or less every now and again. But generally it has been solid
Also had the problem with a headphones Airy of the brand Teufel here in Germany. After Oreo update to 8.1 I don't have this anymore. Excuse my not perfect english.
I have the same problem. If I am driving I turn my wifi off and the Bluetooth issue stops.
Seems like a trend. I noticed the same since March update
Hi all...need some help with Bluetooth issues on my pixel 2 XL. I updated to the official Android pie today and noticed that my jbl Bluetooth earphones are having issues with calls. I cannot hear anything thing from the other side and the person on the other side can only hear some weird distortion. However I tried playing music on it and it works fine. Issue is only with calls. Anyone else facing this? I tried unpairing and pairing it again, restarted the phone, tried safe mode too but no luck.
Also I had sound echo issues with wired earphones (connected through dongle) on Oreo so I bought the jbl Bluetooth earphones and the echo was gone...and now after updating to Android pie my Bluetooth earphones don't work
Please help!
wazza1991 said:
Hi all...need some help with Bluetooth issues on my pixel 2 XL. I updated to the official Android pie today and noticed that my jbl Bluetooth earphones are having issues with calls. I cannot hear anything thing from the other side and the person on the other side can only hear some weird distortion. However I tried playing music on it and it works fine. Issue is only with calls. Anyone else facing this? I tried unpairing and pairing it again, restarted the phone, tried safe mode too but no luck.
Also I had sound echo issues with wired earphones (connected through dongle) on Oreo so I bought the jbl Bluetooth earphones and the echo was gone...and now after updating to Android pie my Bluetooth earphones don't work
Please help!
Click to expand...
Click to collapse
I have no issues wtih LG HBS730 BT headphones on calls or music with Pie. I've had four calls total, incoming and outgoing. I listened to music for about five hours too, no glitches.
I've had issues with the anker brand ones.
I have the same issue
Having issues connectingy to my car Bluetooth which has always worked before updating. Also experiencing WiFi drops.
Edit: went to stock Pie unrooted, and not as many wifi disconnects but my phone doesn't even see my car's Bluetooth connection . Fitbit connects just fine though. Weird..
Android Bluetooth is flakey as hell. Everyone gets a turn with incompatibility. P fixed my car with the first Dev preview. On O it was crud. There is a massive ongoing thread about it.
https://support.google.com/pixelphone/forum/AAAAb4-OgUsiJeDphsoOJ4/?hl=by
I had the same issue on my pixel XL on dp4 and dp5. Bluetooth worked fine for music but only crackled a little bit for phone calls. Both headsets and car were affected. Troubleshot it with Google rep and they told me my phone was broken. I also had multiple sensors stop working so auto brightness was broken and auto rotate was also broken (And a few other features like tap to wake screen). I ended up buying a pixel 2 xl and sending the other to Google as a trade in yesterday. Now I'm wondering if it wasn't just the software. I actually reset the phone and everything worked for a day or so before it failed again. I then exited the beta and everything worked on 8.1 Oreo for about a day before it all broke again. At that point I concluded it must be the phone. Hopefully the software didn't burn something up. I'm going to be ticked if this phone starts giving me trouble.
Are there any troubleshooting steps I can follow to see if solves the issue? Because it only happens on calls but music seems to be fine.
You can try rebooting in safe mode (long press the power off icon when you press the power button). I will restart with only minimal apps to see if it's being caused by a non Google app.
nukeruss said:
You can try rebooting in safe mode (long press the power off icon when you press the power button). I will restart with only minimal apps to see if it's being caused by a non Google app.
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I tried this on my device but even in safe mode i faced the same issue
Ever since upgrading to PIE, I can no longer connect my my pioneer appradio head unit.
Phone works, but media Spotify or Pandora does not
Having the same issue, also, my "disable absolute volume" in developer settings doesn't work. I guess this is what to expect for early adopters.
I have had no issues with connectivity to my bluetooth headphones or to my car's bluetooth
However I have noticed that twice when I had phone call before entering the car and I connect to the car's bluetooth and the call is transferred to the car's audio, I get disconnected for a couple of seconds (after initially connecting correctly) and then it automatically reconnects and call continues normally ..
Android pie broke bluetooth for calls
abidhill said:
I tried this on my device but even in safe mode i faced the same issue
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Click to collapse
Stock Pixel XL: All bluetooth devices worked for all purposes on Oreo. After updating to Pie none of my bluetooth headsets will connect for phone calls. Bluetooth music broadcasting to speakers is unaffected. I'm going to call them about it tomorrow.
williamgrahamiv said:
Stock Pixel XL: All bluetooth devices worked for all purposes on Oreo. After updating to Pie none of my bluetooth headsets will connect for phone calls. Bluetooth music broadcasting to speakers is unaffected. I'm going to call them about it tomorrow.
Click to expand...
Click to collapse
Are you having any other issues. My original pixel XL had the same issue show up on the beta but it also affected some of my other sensors as noted in previous post. I now have a pixel 2 xl with no issues whatsoever.
williamgrahamiv said:
Stock Pixel XL: All bluetooth devices worked for all purposes on Oreo. After updating to Pie none of my bluetooth headsets will connect for phone calls. Bluetooth music broadcasting to speakers is unaffected. I'm going to call them about it tomorrow.
Click to expand...
Click to collapse
Do let us know what they say
wazza1991 said:
Do let us know what they say
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Click to collapse
Well, they seem to think that the problem is an app from the play store that doesn't play nice with Pie. Frustratingly, the problem corrects itself sometimes (but not all the time) after a reboot. They had me reboot into safe mode and this time it worked. After 20 minutes our support call was over. 30 minutes later one of my three headsets (with the oldest bluetooth version) didn't work, but two of the three did.
The tech (Jen, who was super nice but sounded like she was overseas and had to repeat herself a few times for clarity) said they only have 2 support options for this issue: 1) boot into safe mode and blame one of the apps from the play store or 2) FACTORY RESET THE PHONE! Once I explained that the phone was my google authenticator she suggested that to further troubleshoot I should turn off two factor for my google account (Ummm, no thanks. And that is why you should always PRINT OUT the QR code and put it in a fire-proof box in case you need to recover it)
I'll post back if it breaks again, but right now at least I can live with it.
Only "issue" for me is my wife's ILX doesn't seem to update the music information anymore. With the betas it did for a fee songs then seemed to stop. Now it's nothing at all but will double check today since I only drive it on occasion. Other than that, playback on our cars, Bluetooth speakers and headphones has been just fine. Love that it remembers the volume set per each device. No super low or super loud volumes on the start of playback.
Sent from my Pixel 2 XL using Tapatalk
I also have Bluetooth issues with Pie when connecting to my car (2017 Audi A4 with MMI+) I never use Android Auto by the way:
- Music playback is flaky: I have to start Play Music before connecting to the car, otherwise it cannot stream anything. Sometimes even this doesn't work and I have to repair again. This sucks, you always have to spend some time to check if everything works!
- My Radar trap warning app blitzer.de only works when streaming Audio from the phone to the car, even though I set Audio to HFP. With Oreo, the app started a phone call, it looked exactly like an incoming call. Now it only adds the warning to the phone's Audio Stream, so when listening to radio or streaming from a HDD I get no warnings.
- Phone calls work flawlessly, though
Try removing or 'forgetting' paired device and add it back again. It worked with my AirPods.
guys
pixel 3 xl is not playing well with my BMW 323i 2010 bluetooth call system.
When i get a call the ringtone comes through the car speakers. Then when i accept the call there is no more audio through the car audio system.
i tried unpair and reparing and same issue.
my original pixel xl works fine.
any idea? any1 having similar issue?
I have a 2013 328i, and this is the first phone I've had since the Nexus 6 that actually works well with it for music. I always had problems with the Bluetooth freezing.
Sent from my Pixel 3 XL using Tapatalk
sometimes telling the assistant to play music will get it to play nice if it is still paired just not sending audio. but for phone calls, thats weird
Did some troubleshooting today.
So after connecting the call if I manually select phone on the pixel3 and then switch to car audio Bluetooth then it starts working.
But it doesnt start automatically when the call connects.
I will log it with Google and hope for a fix.
Thanks guys.
Try resetting the cache for the Bluetooth app in the app manager in settings (You have to tun on system apps to see it)
2013 BMW 328i, never had an issue with any other phone, seems at random call audio will stop working over Bluetooth in the car and the only remedy is to reboot the phone. Have tried everything with no solution.
jrock60 said:
2013 BMW 328i, never had an issue with any other phone, seems at random call audio will stop working over Bluetooth in the car and the only remedy is to reboot the phone. Have tried everything with no solution.
Click to expand...
Click to collapse
yep, my issue still not fixed and making me crazy.
1 thing i am gonna try today is that disconnecting p3xl from my samsung gear s3 and see how it works while only connected to bmw's audio. if that does not work then i will send this phone back.
it is insane how many software issue this phone has.
Argh, same thing with my 2011 128i. NEVER had a single problem with my Pixel 1 XL, got the 3 XL a few days ago. Today I need to make a call in the car, pair the phone and... no audio. In fact I think it was still playing music, even though it showed "Connected". I have the "Professional" audio system; ie: the simple one. Not with the big display etc, iDrive I think it is.
Could you let me know the bug ID you logged and I'll star it and participate in it with logs etc as they request them? I don't make a lot of calls in the car but I often drive into work listening to conference calls so this is seriously annoying.
My two bluetooth headsets work fine, so it doesn't appear to be a overall issue with bluetooth headset audio etc. I might try it in my wifes car just to see if it works there, for more datapoints too.
Very, very odd... I read a suggestion to boot into safe mode and connect the phone to the car and that worked, everything is fine now. What's stranger, to me anyway, is that it continues to work fine! But as odd as it sounds, this is something to try.