Call Quality - Noise Reduction/Cancellation - Google Pixel 2 XL Questions & Answers

My voice sounds like crap on the other end. Garbled and cut up. I hear them just fine.
I do not have the problem on speakerphone.
If i block the top microphone, I sound better on the other end.
I had this exact problem with the last LG device I had, the Nexus 5.
There were several threads about it at the time, but LG and Google never fixed it.
Most people either just taped over it or edited a setting in build.prop to disable the second mic.
Anyone else? I really don't want to have to return it and move on.

jasbur17 said:
My voice sounds like crap on the other end. Garbled and cut up. I hear them just fine.
I do not have the problem on speakerphone.
If i block the top microphone, I sound better on the other end.
I had this exact problem with the last LG device I had, the Nexus 5.
There were several threads about it at the time, but LG and Google never fixed it.
Most people either just taped over it or edited a setting in build.prop to disable the second mic.
Anyone else? I really don't want to have to return it and move on.
Click to expand...
Click to collapse
You have no issues with your speakerphone? My speakerphone sounds like crap, if the volume is too high it gets the tinny distortion. Sad thing this was also the same of the display in the Verizon store and my friends XL 2 as well. I've made a few calls and so far no complaints.

zetsumeikuro said:
You have no issues with your speakerphone? My speakerphone sounds like crap, if the volume is too high it gets the tinny distortion. Sad thing this was also the same of the display in the Verizon store and my friends XL 2 as well. I've made a few calls and so far no complaints.
Click to expand...
Click to collapse
I'll have to pay attention to that to see. Most of my testing so far has just been leaving voicemails for myself

jasbur17 said:
I'll have to pay attention to that to see. Most of my testing so far has just been leaving voicemails for myself
Click to expand...
Click to collapse
When making calls with the speaker phone after 50% volume is when you can start hearing the tinny distortion.

Any solution to this ?
Iam having real trouble with mic if i change the angle even a little during call .. other person isnt hearing my voice
If i cover the top microphone .. its fine..
It is very agressive voice cancellation ..
How to switch it off ?

Related

Speaker making slight hissing and a click noise

Is anyone getting these slight clicking noise from the speaker whenever the phone is in use, like opening an app for example. I got my phone phone from the launch event (5th in line!! ) and i only noticed when it was really quiet in my room these noises came from the speakers.
To check, open an app and quickly put your ear to the speaker and I hear a hissing noise then a soft click. Always happens when i open an app!
I went back to Phones4U, the guy could tell it was faulty so I got it replaced..now same problem!! (not as loud as before, but still there)
Anyone having the same problem? can anyone check for me? this can't be normal!
saffad said:
Is anyone getting these slight hissing noise from the speaker whenever the phone is in use, like opening an app for example. I got my phone phone from the launch event (5th in line!! ) and i only noticed when it was really quiet in my room these noises came from the speakers.
To check, open an app and quickly put your ear to the speaker and I hear a hissing noise then a soft click. Always happens when i open an app!
I even went back, the guy could tell it was faulty so I got it replaced..now same problem!! (not as loud as before, but still there)
Anyone having the same problem? can anyone check for me? this can't be normal!
Click to expand...
Click to collapse
Yeah I have that problem. It's one of those things that you don't really notice until you know it's there, then you hear it all the time
Someone on another forum posted they had the same, so it might not be an isolated problem.
Isn't that just the touch click?
Try Settings/Sound/Touch sounds.
Personally I rather like it..
TonyHoyle said:
Isn't that just the touch click?
Try Settings/Sound/Touch sounds.
Personally I rather like it..
Click to expand...
Click to collapse
No, I have that turned off.
It happens whenever the speaker is used - when the sound stops there is a quiet hiss, followed by a pop as the speaker switches off.
Try it - hold the speaker right up to your ear, and use the volume rocker to hear the beep. Afterwards there is hiss followed by a pop.
It's not noticeable enough to be an issue (for me) in normal use, but you can hear it if you're in a quiet room.
Shodney said:
No, I have that turned off.
It happens whenever the speaker is used - when the sound stops there is a quiet hiss, followed by a pop as the speaker switches off.
Try it - hold the speaker right up to your ear, and use the volume rocker to hear the beep. Afterwards there is hiss followed by a pop.
It's not noticeable enough to be an issue (for me) in normal use, but you can hear it if you're in a quiet room.
Click to expand...
Click to collapse
I can hear it on my G2x... I'm sure it's not an issue and your just being paranoid because you dropped a whole bunch of cash on a new phone
TonyHoyle said:
Isn't that just the touch click?
Try Settings/Sound/Touch sounds.
Personally I rather like it..
Click to expand...
Click to collapse
The click comes like 3 seconds after you make an input, so it doesn't sound right and it just sounds random (and annoying).
thanks tho!
Edit: Turning off Touch sounds, seems to stop it, whenever im using the phone..but yeah still happens whenever the speaker is in use but that i can live with that!
Shodney said:
No, I have that turned off.
It happens whenever the speaker is used - when the sound stops there is a quiet hiss, followed by a pop as the speaker switches off.
Try it - hold the speaker right up to your ear, and use the volume rocker to hear the beep. Afterwards there is hiss followed by a pop.
It's not noticeable enough to be an issue (for me) in normal use, but you can hear it if you're in a quiet room.
Click to expand...
Click to collapse
Happens with my OG Droid. I only started noticing it one late night when for no reason I had the speaker right up next to my ear.
I don't think it's anything to worry about
KiNG OMaR said:
I can hear it on my G2x... I'm sure it's not an issue and your just being paranoid because you dropped a whole bunch of cash on a new phone
Click to expand...
Click to collapse
Heh, that's certainly got something to do with it
As I say it's not really an issue, and it's not unique to this phone (as you point out). Just one of those annoying niggles - it depends on how sensitive you are to these things
Yes - I have the same problem with my new Galaxy Nexus. In fact, even if it's not a problem for most people, I'd say it is a problem for Samsung because I returned my phone yesterday and got it swapped out. The new one has the same problem, so I assume it's an Android software problem rather than a hardware glitch.
So that's at least two returns caused by this problem. Hope we get a fix at some point!
p.s. Phone is great by the way, even with the annoying click.
Guys
This is hardware problem. And it happens on most of the speakers however its more or less noticeable on some devices.
I have quite good quality monitors (studio speakers) and i can hear something hissing in the back.
Let me put it that way.
Every speaker needs electricity to work. The noise you are hearing is the actual electric current coming through the speakers. The sudden pop and lack of the hiss means that speaker has been turned off. For obvious reasons there is no point for the speaker to work constantly....
Sent from my GT-P7510 using xda premium
I can't hear any click when I plug headphones in, so maybe you're right - the click could be when the amplifier that powers the internal speaker turns off...
However, for some reason I still get a click if the phone is in silent mode. I guess putting it in silent mode doesn't guarantee it keeps the amplifier turned off.
I hope it's just the speakers; the DAC in my HD2 hissed for a few seconds after any sounds even through my headphones. The hissing was always there when there was sound. It was quite depressing. I'm hoping for a good DAC in the Galaxy nexus.
I've got a click (sounds just like a quite speaker pop) from the back cover.
Turn your GN over and push the back cover, on the "Google" logo (below the camera flash). Then quickly release your finger.
Sometime it can happen with only the lightest of touches. If i put my phone down on my chest, the pick it up.
If you look really closely you can see the cover moving just below the camera surround.
Issue has been reported to google.
http://code.google.com/p/android/issues/detail?id=22307
I have this issue on my gnex. Its def a sw problem. I took the back cover off and still have the issue.
slightly different, but also hiss related...
my rezound does the same thing when headphones(or aux to car) are plugged in and nothing is playing. once you start to play something you don't notice it. and its a confirmed issue.
It's a hardware issue guys, depends on the audio chip I believe. Impedance-related.
Here is the other thread with this annoying sound
http://forum.xda-developers.com/showthread.php?p=20087759
Sent from my Galaxy Nexus using Tapatalk
It isn't just on the speaker either. Atleast on my Galaxy Nexus, I can hear it when listening on high end professional in-ear headphones. I can verify that it is almost certainly a signal isolation problem. The activity causes the DAC (the thing that makes a digital signal into an analog signal that speakers and headphones need) to kick on for a few seconds and until it shuts off you can hear the noise coming out of the DAC. It's pretty substantial on mine though, so I'm wondering if I got a bad unit. I'll have to stop by a Verizon Wireless store and plug in to the display unit to see if it is any better. I never noticed this on my Galaxy S (Fascinate).
My unit is also affected, it was made in Vietnam. I checked the Google Code issue tracker link (http://code.google.com/p/android/issues/detail?id=22307) and I can see many people confirming this also. This is definitely not how the speaker should work - I checked another Samsung phone (SGS II) and there's no such "clicks". There's some silent noise but not the click.
I can hear it from the speaker only, not through the headphones.
I think many users are unaware of the issue because it is often only noticeable in a silent environment.
Yes getting same issue. Have tried different ROMS to no avail

[Issue] Speaker pop

i'll do somthing in the UI to make a sound .. like a touch tone.. then in a few seconds i'll hear a pop from the rear speaker
anyone else have this issue?
Anyone having this issue?
basically.. does your rear speaker pop when the amp cuts power to the speaker ?
cant say i have this happening on mine
Exactly have the same problem. I didn't notice the hiss though, but definitely heard the pops. But yes when I listen closely I with my ear to speaker I hear exactly what you described: a hiss ending in a pop.
appelflap said:
Exactly have the same problem. I didn't notice the hiss though, but definitely heard the pops. But yes when I listen closely I with my ear to speaker I hear exactly what you described: a hiss ending in a pop.
Click to expand...
Click to collapse
On my other phone (samsung epic 4g touch), it does the hiss/pop/silence thing too, but the pop is much much quieter that I can only hear it if I put my ear right next to the speaker.
However on this galaxy nexus it is loud enough that I can hear it from 1-3 feet-ish. Its especially noticeable in quiet areas.
I'm considering return it because of this
Pitnefor said:
On my other phone (samsung epic 4g touch), it does the hiss/pop/silence thing too, but the pop is much much quieter that I can only hear it if I put my ear right next to the speaker.
However on this galaxy nexus it is loud enough that I can hear it from 1-3 feet-ish. Its especially noticeable in quiet areas.
I'm considering return it because of this
Click to expand...
Click to collapse
For me it's not a big problem. I notice it but it is not annoying me. I hear it only when I'm concentrating on it. BTW just applied the new update and that didn't fix this issue.
appelflap said:
For me it's not a big problem. I notice it but it is not annoying me. I hear it only when I'm concentrating on it. BTW just applied the new update and that didn't fix this issue.
Click to expand...
Click to collapse
oh good to know... cause I'm actually kinda wondering if this affects all devices or just a few. If it affects mostly all, i wont bother getting a replacement
Pitnefor said:
oh good to know... cause I'm actually kinda wondering if this affects all devices or just a few. If it affects mostly all, i wont bother getting a replacement
Click to expand...
Click to collapse
Yeah, I've got it too - Doesn't fuss me though - only notice at night when i'm using it in bed
minooch said:
Yeah, I've got it too - Doesn't fuss me though - only notice at night when i'm using it in bed
Click to expand...
Click to collapse
wow me too!
it's not so bad i guess
least i know the amp is turning off saving battery
I am having this issue also i have noticed it today i was in a quiete area. Is it an option that you can disable? I am afraid this will drain the battery
Sent from my Galaxy Nexus using XDA App
I'm pretty sure this happens on all devices. I have this on all my phones, navigation units, clock radios...
Me, too, I just checked all electronical devices I have and they all have it. Though, it's so quiet, that I have to get closer to the speaker than I normally ever woult.
Is that different for the GN? Is it louder than "normal"?
Atreus said:
Me, too, I just checked all electronical devices I have and they all have it. Though, it's so quiet, that I have to get closer to the speaker than I normally ever woult.
Is that different for the GN? Is it louder than "normal"?
Click to expand...
Click to collapse
my GN is defiantly louder than normal. I can hear it easily from almost any normal usage distance. It almost sounds exactly like the normal touch sounds so that I get confused and think I clicked on something
pretty sure it's the amp cutting off power to the speaker a few seconds after it makes a noise
Mine does it too. Simplest solution I've found is to turn off touch sounds. That way the speaker doesn't keep turning on and off so often. I would normally turn those sounds off anyway because they are annoying, so it's no biggie for me.
Only time I have noticed a speaker pop is going into recovery
Mine does this too.
Glad its not just mine!
yeah, i thought i was going crazy last night too, but i definitely have the same popping problem
its not very loud , but its there - i heard it when i was in my room cause it was dead silent. Whenever i played any type of sound file, you'd hear the little pop afterwards from the speaker =/
it kinda sucks with touch tones for the dialer cause it happens everytime you push a number
i wonder if google/samsung knows about this and if it can somehow be fixed through a SW patch just like the volume bug haha - cause this LOOKS like a HW issue again
Yes, I certainly also get this, my hearing is very sensitive, so something like this is very noticeable for me.
Even "turn off touch sounds" doesn't seem to stop it.
Bakedbread said:
i wonder if google/samsung knows about this and if it can somehow be fixed through a SW patch just like the volume bug haha - cause this LOOKS like a HW issue again
Click to expand...
Click to collapse
I would guess it's just something as simple as properly muting the output to the speaker before turning it off. This should prevent the voltage spike from affecting the speaker.
Its not unique to the Nexus - it can potentially happen to anything with a speaker that isn't muted before turning off the amp.

Weird sound (everyone should report).Google page to report the issue

Hi guys,
If anyone can check for me.Please go to settings>sound>system>and enable touch sounds. Then just hit the back button.You can hear the "click" sound from the speaker or the headphones.After milliseconds you can hear and a "clack" sound from speaker or the headphones?Please do the test for me because i think i have defective device.
edit: page with the issue
http://code.google.com/p/android/issues/detail?id=22307
Thanks a lot
Are you sure you are just not hearing the phone vibrate first? That what it sounds like to me.
El Daddy said:
Are you sure you are just not hearing the phone vibrate first? That what it sounds like to me.
Click to expand...
Click to collapse
Go somewhere very silent.Its not the vibration.I can "hear" the vibration and lets say at the same time the "click" and after milliseconds the "clack"
I just hear the vibration and then the sound.
El Daddy said:
I just hear the vibration and then the sound.
Click to expand...
Click to collapse
OK thanks a lot.So looks problem with the speaker of the device
Sent from my Galaxy Nexus using Tapatalk
I bought two galaxy nexus units from unlocked-mobiles. They both do the clack sound, one just much louder than the other .
I can only hear it if I put my ear right beside the speaker with one unit but with the other unit, it's quite loud. I can clearly hear it from arm's length with this second unit.
If I plug in my headphones, I can barely hear the clack sound from both units. Therefore I think the clack sound is either part of "click" sound file or it's just the speaker terminating the "click" sound file. If you can hear it loudly, you either have a defective speaker or low quality headphones. Either way, it's annoying to hear on the one unit whose external speaker "clacks" loudly.
Samsung's quality control is pretty disappointing. The unit that "clacks" loudly has already suffered from the "sleep of death" twice, and I've only had these phones for 24 hours! I'm all the way in Canada and so it's a pain to mail the defective unit back to the UK.
mdh007 said:
I bought two galaxy nexus units from unlocked-mobiles. They both do the clack sound, one just much louder than the other .
I can only hear it if I put my ear right beside the speaker with one unit but with the other unit, it's quite loud. I can clearly hear it from arm's length with this second unit.
If I plug in my headphones, I can barely hear the clack sound from both units. Therefore I think the clack sound is either part of "click" sound file or it's just the speaker terminating the "click" sound file. If you can hear it loudly, you either have a defective speaker or low quality headphones. Either way, it's annoying to hear on the one unit whose external speaker "clacks" loudly.
Samsung's quality control is pretty disappointing. The unit that "clacks" loudly has already suffered from the "sleep of death" twice, and I've only had these phones for 24 hours! I'm all the way in Canada and so it's a pain to mail the defective unit back to the UK.
Click to expand...
Click to collapse
Thanks a lot for the feedback.Both doing the same clack ****??So its not only me.By the way earphones are apple earphones,so its not low quality.I think that we may have more devices with click-clack!!!Guys check your devices.I ll call today, the reseller (expansys France) and I ll ask replacement because I have the device for just 6 days.
I ll post feedback later
Sent from my Galaxy Nexus using Tapatalk
Ι hear that sound too but its barely noticeable...come on guys give us more feedback
DJTaurus said:
Ι hear that sound too but its barely noticeable...come on guys give us more feedback
Click to expand...
Click to collapse
Expansys opened a case for replacement or service.I also called samsung and waiting their feedback during the day
Update:
Result. EVERYONE has this sound "clack". Just spoke with Samsung and this is how speaker works.No reason to worry.
Case closed
afilopou said:
Expansys opened a case for replacement or service.I also called samsung and waiting their feedback during the day
Update:
Result. EVERYONE has this sound "clack". Just spoke with Samsung and this is how speaker works.No reason to worry.
Case closed
Click to expand...
Click to collapse
I definitely have it.. any fix mentioned?
Sent from my Galaxy Nexus using xda premium
ChongoDroid said:
I definitely have it.. any fix mentioned?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
They mentioned no fix.They said this is how speaker works BUT i asked supercurio for this issue (he doesnt have the device, he just read the thread) and here the answer
"Looks like pop-in and pop-out.
Means through hardware design or sound driver design are not very good for this codec."
I wouldn't say case closed.
With one of my devices, it's hardly noticeable (which is the way it supposed to be) so I don't mind at all. With the other I can clearly hear it from arm's length so it's a problem.
mdh007 said:
I wouldn't say case closed.
With one of my devices, it's hardly noticeable (which is the way it supposed to be) so I don't mind at all. With the other I can clearly hear it from arm's length so it's a problem.
Click to expand...
Click to collapse
Obviously.Case closed goes for my case .Its not so loud.But in your case you must ask for replacement. The think is that everybody has it (other lower and other louder) and google/samsung must look at it.Maybe the solution is "simple" as supercurio quote (codec) or harder (bad hardware).If the problem (yes its a problem, i had sgs1,htc desire hd,nexus s, sgs2 and none of them has this issue and believe me from day one i check for pixels, speaker quality etc etc) is hardware then google/samsung you have a problem
Hello guys this is also my fault if we want to call it, but on a page of code.google there is a page to know the problem at the big G.
Who has this problem can visit this page and present it.
Bye
lordarus said:
Hello guys this is also my fault if we want to call it, but on a page of code.google there is a page to know the problem at the big G.
Who has this problem can visit this page and present it.
Bye
Click to expand...
Click to collapse
You have this issue?
Also in which page can report it?I am a daily user but i can report it
Regards
afilopou said:
You have this issue?
Also in which page can report it?I am a daily user but i can report it
Regards
Click to expand...
Click to collapse
here is the case:
http://code.google.com/p/android/issues/detail?id=22307
Yes i have this issue, thanks for the page wollyka i forgot it for posting.
All I hear is the sound it's supposed to make, nothing after. I turned off vibration and held it right to my hear and tried loads of times... all I hear is the single touch sound!
They're called Touch Sounds, its a feature, and you disable them under the sound settings.
Settings>Sound> uncheck Touch sounds.
This isn't a new feature either...
Either:
a) I'm just lucky because I don't have it; or
b) You guys are incredibly stupid and don't realise that the first sound you can hear is the vibrate and the second is the touch sound which you turned on

Earprice crackling sound?

I've seen this mentioned on a different site but wanted to get some feedback from XDA folks. Does anyone else have this issue? There's a weird crackling while on calls when the screen is either on or off (speakerphone is fine). I also noticed that when not on a call, if you put it up to your ear and turn on the screen, you can hear a similar sound that goes away when the screen is off. I saw that this problem was also happening with the Nexus 4 at one point but the thread didn't seem to go anywhere, and a similar thread for the G2. I went and exchanged my phone today and this one actually seems worse.
I'm pretty sure I'm not crazy. If it matters, it's a Verizon model.
psycho_asylum said:
I've seen this mentioned on a different site but wanted to get some feedback from XDA folks. Does anyone else have this issue? There's a weird crackling while on calls when the screen is either on or off (speakerphone is fine). I also noticed that when not on a call, if you put it up to your ear and turn on the screen, you can hear a similar sound that goes away when the screen is off. I saw that this problem was also happening with the Nexus 4 at one point but the thread didn't seem to go anywhere, and a similar thread for the G2. I went and exchanged my phone today and this one actually seems worse.
I'm pretty sure I'm not crazy. If it matters, it's a Verizon model.
Click to expand...
Click to collapse
I have International version and I have the same problem. I discovered something that wasn't mentioned before. When you'll take off the back cover the crackling is gone. Please try and give feedback if it is the same with your g3.
Abagnale said:
I have International version and I have the same problem. I discovered something that wasn't mentioned before. When you'll take off the back cover the crackling is gone. Please try and give feedback if it is the same with your g3.
Click to expand...
Click to collapse
Crackling is definitely still there without the back cover. The US variant doesn't have wireless charging, so maybe that part is causing the crackling for you?
edit: I found a couple of threads
http://forum.xda-developers.com/lg-g3/help/poor-call-quality-distortion-noise-t2808530
http://forum.xda-developers.com/lg-g3/help/q-poor-call-clarity-t2806744
No solution other than to exchange. Let's see what happens when I go back. I will go through all of their phones if I have to.
edit2: Went back to the store after work and they flat out refused to replace it because we couldn't reproduce it in the store. I'm starting to think it only does it when not in a full signal area. Stores have repeaters in them.
I am noticing a slight pop, crackling noise from the phone ear piece as well. I rarely use a phones earpiece...almost always use my Bluetooth(Voyager Legend).
I don't hear any of this when using my bluetooth headset.
It is very minor...imo....though just now, I was talking with a friend via the phone headset....and he said there seemed to be some "white noise every-time I spoke.
Same problem - ear speaker buzz / crackle
LG G3 with AT&T - on any and every call, the ear speaker crackles and buzzes so loudly it is almost hard to understand what the person on the phone is saying. This is my 2nd LG G3 in a week. First one killed the battery in 4 hours with very light use. This one battery is great, but now can't talk on phone. Speakerphone is perfect, Bluetooth in car is perfect, but that ear speaker on the face of the phone at the top is causing a huge problem. Any ideas?
i heard a crackling noise too, during calls, in ear speaker..
i have att version d850
Same here
During phone calls it's almost like the buzz/rattle muffles the voices of the individuals in speaking with. I love the G3 but as a teacher and basketball coach talking on the phone is very important to me.
Zhasty0001 said:
During phone calls it's almost like the buzz/rattle muffles the voices of the individuals in speaking with. I love the G3 but as a teacher and basketball coach talking on the phone is very important to me.
Click to expand...
Click to collapse
I've had this problem with the G2s but not with my G3. Have D851. Which model do you have?
Headphone cables with higher resistance will reduce the problems. This mostly happens when the volume of the phone is not at max. Try using a Fiio (20$) to connect to your phone, put the volume to max and enjoy clear (and even better quality through better amp) music/audio. The will be no more crackling whatsoever. If there should be, buy your Fiio at amazon.com or similar so that you can return it if it shouldn't work. I myself the the same issue and it got resolved by my Fiio. There's also other reports on a Fiio resolving this issue.

Low volume or distorted speaker

Hi.
I'm on the new android 1.4 update with speaker support. When I make a phone call, I either get really low volume on the speaker (have to put my to my ears to listen) or the speaker has decent volume and distorts (like when you play loud music on tiny speakers). I'm wondering for those with the new update if that's normal or there might be an issue with my watch
Thanks
Unfortunately, I think it's an issue with your watch. The speaker is actually pretty loud, you can easily hear the voice from 2 meters away. The sound itself is also pretty clear, of course bass performance is reduced, but the speaker is suitable for phone calls.
foo said:
Unfortunately, I think it's an issue with your watch. The speaker is actually pretty loud, you can easily hear the voice from 2 meters away. The sound itself is also pretty clear, of course bass performance is reduced, but the speaker is suitable for phone calls.
Click to expand...
Click to collapse
Thanks for your reply. Is your watch the same volume all the time if you don't adjust the volume. My watch works fine at times and then for no reason you can barely hear anything and have to put the watch upto your ear. Also do you get any distortion at all on phone calls i.e. squeaky or mumbling voice
shinzomask said:
Thanks for your reply. Is your watch the same volume all the time if you don't adjust the volume. My watch works fine at times and then for no reason you can barely hear anything and have to put the watch upto your ear. Also do you get any distortion at all on phone calls i.e. squeaky or mumbling voice
Click to expand...
Click to collapse
Yes, my watch keeps the volume at the same level as long as I do not change it manually. There is also no distortion on phone calls.
Did you get the watch to work??? I have the same exact problem you are having
Andyrrr70 said:
Did you get the watch to work??? I have the same exact problem you are having
Click to expand...
Click to collapse
No afraid not. Have contacted Huawei support today in the UK and they have escalated it to head office and will let me know what happens next. Will update the thread when I hear something back
http://forum.xda-developers.com/zenwatch-2/general/speaker-scratch-call-volume-maximum-t3332476
Zenwatch 2 have the same problem... So i think that the problem it's on android 6.0.1... The volume in call it's very low and if you use in a car, it's difficoult to hear!Also the speaker as you said distorts the sound !!! This , however, does not happen by listening to the music ! if you use google play the sound is higher than the call! but high- volume music have a scratch
Ensure that the speaker port is clear. It can become blocked and the result is distorted sound.
Update
Update, after contacting Huawei support. They sent me a prepaid envelope to ship my watch to a third party repair centre SBE Ltd. I sent it off on Thursday and they received it next day Friday. This morning I received a brand new replacement sealed box. I have tested this one out and there is no issues with it. Sound is clear with no distortion.
Seems I'm having the same problem, hardly use the speaker, don't even play it loud when I do and out of the blue the speaker is distorted. Sigh
I have the same issue now with my replacement Huawei watch. Very annoying. It's completely unpredictable when it distorts as sometimes it's fine and other times its distorted. It sounds like someone trying to speak through their nose. Very distorted.
The only thing I can think of is the place I work at is quite dusty as I do warehouse work so maybe the speaker has dust inside
shinzomask said:
I have the same issue now with my replacement Huawei watch. Very annoying. It's completely unpredictable when it distorts as sometimes it's fine and other times its distorted. It sounds like someone trying to speak through their nose. Very distorted.
The only thing I can think of is the place I work at is quite dusty as I do warehouse work so maybe the speaker has dust inside
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that sucks to hear... spoke to support and after factory resetting I still have distortion... seems im gonna have to request a replacement, hopefully no more problems
..
MuF123 said:
Can anyone get a recording of how does the distortion sounds like? Or maybe comparison "vs phone loudspeaker" or "vs music on watch".
Thank you!
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I can't get a recording as I've sent the watch back to the service Centre. The distortion when it occurs is so obvious that you can tell it's a defect with the speaker as even half volume is distorted.
It sounds pretty much like this video:
https://youtu.be/fc-JBbeLUBQ
Same issue, did you find a fix?
Hi, I've been going crazy trying to figure out the same thing. My music volume on my watch is really loud and phone call volume is so low, it sounds like a whisper. This makes no sense! I contact Huawei and they said there is no way to change the volume of the phone call. Maybe it is a bug! I don't know if I should try to get a replacement or just wait it out for a new update to fix the issue. Anyone found a solution??
vannicuhh said:
Hi, I've been going crazy trying to figure out the same thing. My music volume on my watch is really loud and phone call volume is so low, it sounds like a whisper. This makes no sense! I contact Huawei and they said there is no way to change the volume of the phone call. Maybe it is a bug! I don't know if I should try to get a replacement or just wait it out for a new update to fix the issue. Anyone found a solution??
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Post no 7 mentions a similar issue with the Asus zenwatch 2 as what you describe. So check that thread as well. I can't help much as my issue was constant whether it was listening to music or during a phone call.
Also I know if you get water in the speaker opening then the sound will temporarily go quiet but once it's dried then it will return back to normal.
vannicuhh said:
Hi, I've been going crazy trying to figure out the same thing. My music volume on my watch is really loud and phone call volume is so low, it sounds like a whisper. This makes no sense! I contact Huawei and they said there is no way to change the volume of the phone call. Maybe it is a bug! I don't know if I should try to get a replacement or just wait it out for a new update to fix the issue. Anyone found a solution??
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When You are in a call - incoming - there is options on the call screen swiping up. There is Volume and others (dialer, mute, etc...). Try it!
Same problem here. The sound is so low, almost mute and crunchy. I'll contact to huawei for a replacement.
That normally happens when water has gotten in the speaker. I would wait till it's dried out and check again.
Even though the watch is water resistant there is a sort of chamber after the speaker grille that water will sit in before it's evaporated. It happens to me often when washing my hands.
Hi I know this thread is pretty old and I don't want to hijack this thread but I have a question. I want to buy a smart watch that has a good speaker for music. I've got two choices Huawei Watch and Gear s2 3G. Which one should I buy?

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