Develop Bugs

Weird NOISE/crackling during call - DESIRE HD - HELPPP

Hello , i recently bought the Desire HD, and havent been experiencing any problems with it except of one quite annoying.
When im in a call, either outgoing or incoming, the speaker makes a weird crackling noise.
This happens always, and happens on both the phones speaker, and loud speaker (depending on which is selected during call), and headphones(when connected). Ive searched the forum, and some people have been experiencing a sort of problem, but not on the same device.
any help is very much appreciated thank you

I can verify that I'm experiencing the same with my Desire HD.

We discussed this issue already in the german "Android-Hilfe"-Forum. This buzzing, crackling noise seems to affect a small number of desire HD's. Mine was affected too. All the devices have been changed on warranty with no costs for the customer in germany. No matter from which provider they were bought.
Edit: BTW: Wrong Forum, I think. Could an Admin move this thread please?

Thanks for the quick replies guys, appreciate it

Hi All,
My Desire HD has started doing this today too! Really gutted. What has HTC UK support been like this on it? Replacement or repair, and how quick? I dont want to be without a phone long! Is this a widely recognised problem, apart from this thread I dont see much on it. Im wondering if the buzz comes from a loose LED flash cover vibrating caused by the speaker?
Thanks very much

I have the same and I thought it is the proximity sensor opening and closing.
Are you guys sending it back for replacement or are you going to live with it?

i have the same problem it sounds like the earpice is short circuiting for 1/10 second
i dont know is it a general problem or only limitted to our handsets
and if we update the radio version is it going to disappear or not
any help is appreciated

mohamedgam said:
i have the same problem it sounds like the earpice is short circuiting for 1/10 second
i dont know is it a general problem or only limitted to our handsets
and if we update the radio version is it going to disappear or not
any help is appreciated
Click to expand...
Click to collapse
I sent 2 support cases to HTC at the same time. The one was for tjis issue and the other for something else. The other one was answered next day but for that one, not a word. Does this tell you something?

didnt understand you sir.

mohamedgam said:
didnt understand you sir.
Click to expand...
Click to collapse
I say that: I contacted HTC support in regards to this but haven't received a reply. But, I have received replys for other cases. And this doesn't sound good.

i have the same issue

Issue with noise
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.

MikeinCambs said:
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
Click to expand...
Click to collapse
Whatever you decide, contact HTC so that they know and work on the problem. As I said, I contacted them but never received a reply which means that they are aware and have no solution.

MikeinCambs said:
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
Click to expand...
Click to collapse
That must be a different issue. I hear that noise via BT headset when I don't even touch the phone. I believe it's due to the sound frequency change during a call and the low quality speaker cannot handle. It's like using a high wattage amplifier on a low quality speaker and expect to hear deep bass sound. I guess you all know the result of such sound.

I'm also experiencing this problem. Sent the phone in and got it back but the problem is still there. They changed the motherboard and the loudspeaker but that obviously didn't fix the problem. So now I probably have to send it back again.

i just hope this problem can be fixed with software..

hi all,
in my case occasionally during call's even whit sound volume low a ear the person talking with " extremely high pitch feedback sound".
It's a very good phone but that problem is starting to annoying me.
i allready send a email to htc portugal and their response was to send the equipment to the repair center
in you opion what should i do? send to repair?
Thanks

Have you tried enabling the SRS improvement? It can be done in the music player. It made the crackling sound during calls in my device disappear...

Originally posted by iopy Have you tried enabling the SRS improvement? It can be done in the music player. It made the crackling sound during calls in my device disappear...
Click to expand...
Click to collapse
I will try this and post back...
What I'm experiencing, when I'm on hold with my service provider (Vodafone AU) I can hear the normal on hold music then at random intervals just for a half a second or so the music cuts and there's an annoying crackle noise. Sometimes there is no noise for a while then there can all of a sudden there can that crackle noise every few seconds. Like another person has said for me if I change to loudspeaker it still does the crackle noises and turning the volume down doesn't help. I've tried taking my hand off the phone but it still happens. I have noticed a few times the reception bars icon, drop a bar or gain a bar when this noise happens so maybe there's a link?!? By the way I'm running LeeDroid 1.4.1 (wich is based on HTC's 1.72.405.3 ROM). Also I'm running the Jan 17th Radio version: 12.39.60.19U_26.06.04.06_M.

Right. This could well sound daft but try it anyway! Someone on another forum said it worked for him (her?) and it worked for me with a Nokia E71. The speaker was 'crackling' so I did the usual googling. The answer was, for me, to suck really hard on the speaker a couple of times. Basically the diaphragm gets put out of place and the 'sucking' gets it back.
Try it and see! Though it won't fix the 'feedback-type' noises I'd guess but I find most of those are specific to a particular call. Either call back, or get them to call you back, and all is well.
HTH
Dave

[Q] phone calls do not sound clear + faint buzzing noise during calls

Yesterday I retired an original MyTouch 3G and picked up a T-Mobile SGH-T989. I've placed 3 long phone calls with different people and have a difficult time hearing them. The volume is good, but their voice is slightly muddled? clipped? reverbed? On every call, I can also detect a very faint electrical noise, sounds kind of like coil whine from a power supply. Frankly, compared to the HTC MyTouch (dream), it sounds terrible and find myself asking the other person "what's that" a lot.
I live north of Boston and can only get Edge inside my house. The phone is stock for now, wifi is connected to my router, gps is on, bluetooth is off.
I will go out soon where it is 4G, turn off wifi, and make a call to see if there is any difference. I suspect it will be the same. This may be a deal breaker for me which is a shame, because I love this monster phone so far (except for the lack of a notification LED).
Anyone else make out the electrical noise during calls?

This is not normal! Mine is clear on both ends.

The noise is faint but can be heard through the ear speaker only during calls. Sounds like some kind of EMI. Just tried talking on 4G with no WIFI. No difference.

Hit or miss for me. Some calls to the same number/person are crystal clear, and then the next one is a bit muffled. Overall it's good, but I never had the issue with my Nexus One.

I had this issue on my first device, was getting a low buzzing noise everytime the other person spoke. Went back to store the next day and showed them. They replaced my phone with another and now it is clear on this device. Remove the SIM card and re insert it securely and if you still have it, get it exchanged.

Thanks. I reset the sim card. Still sounds bad. Will exchange it tomorrow. Hope what I am hearing is not typical for this model.

Hm well I reset the sim too, and also pulled the battery for a bit, and the calls that were a bit muffled are now clear. Don't know if that fixed it, or it is just the line.

I exchanged the phone tonight and the replacement also has a faint but annoying buzzing noise that can be heard through the ear speaker during calls. Both phones were made in the last week of September 2011. The stripes and blobs issue is clearly more pronounced in the replacement phone and the rear camera (under identical conditions) appears to be more grainy than the first one.
Does anyone else hear a real faint high pitched buzz during a call? Try talking to someone in a completely silent room.
Might be my ears are sensitive to high pitched electrical noises. Some CRT TV's, PSU's, and LCD displays drive me nuts. I am going to exchange it again.

I am getting this issue too. I only hear the electromagnetic interference when I am not in 4g or wifi calling. I don't hear it when I am on my bluetooth or when I am using the speaker phone. I sent my original phone back last week. When I got it, I turned it on to find out the noise was still there. I called tmobile and I suggested the sim card, so she sent me off to a store to get a new sim card. Well at the store there is 4g so I didn't hear the buzzing. At home and work I have GPRS and Edge respectively, they both have the buzzing noise. So they sent me out a new phone that I just received about an hour ago and I still hear it. Would a new ROM be able to fix something like this or should I just keep sending these phones back until I get one that works?

I just warranty exchanged my GS2 for the same type of audio issues. I also had an echo so every time I spoke into the phone I could hear myself on a delay. Very annoying!

Speaker making slight hissing and a click noise

Is anyone getting these slight clicking noise from the speaker whenever the phone is in use, like opening an app for example. I got my phone phone from the launch event (5th in line!! ) and i only noticed when it was really quiet in my room these noises came from the speakers.
To check, open an app and quickly put your ear to the speaker and I hear a hissing noise then a soft click. Always happens when i open an app!
I went back to Phones4U, the guy could tell it was faulty so I got it replaced..now same problem!! (not as loud as before, but still there)
Anyone having the same problem? can anyone check for me? this can't be normal!

saffad said:
Is anyone getting these slight hissing noise from the speaker whenever the phone is in use, like opening an app for example. I got my phone phone from the launch event (5th in line!! ) and i only noticed when it was really quiet in my room these noises came from the speakers.
To check, open an app and quickly put your ear to the speaker and I hear a hissing noise then a soft click. Always happens when i open an app!
I even went back, the guy could tell it was faulty so I got it replaced..now same problem!! (not as loud as before, but still there)
Anyone having the same problem? can anyone check for me? this can't be normal!
Click to expand...
Click to collapse
Yeah I have that problem. It's one of those things that you don't really notice until you know it's there, then you hear it all the time
Someone on another forum posted they had the same, so it might not be an isolated problem.

Isn't that just the touch click?
Try Settings/Sound/Touch sounds.
Personally I rather like it..

TonyHoyle said:
Isn't that just the touch click?
Try Settings/Sound/Touch sounds.
Personally I rather like it..
Click to expand...
Click to collapse
No, I have that turned off.
It happens whenever the speaker is used - when the sound stops there is a quiet hiss, followed by a pop as the speaker switches off.
Try it - hold the speaker right up to your ear, and use the volume rocker to hear the beep. Afterwards there is hiss followed by a pop.
It's not noticeable enough to be an issue (for me) in normal use, but you can hear it if you're in a quiet room.

Shodney said:
No, I have that turned off.
It happens whenever the speaker is used - when the sound stops there is a quiet hiss, followed by a pop as the speaker switches off.
Try it - hold the speaker right up to your ear, and use the volume rocker to hear the beep. Afterwards there is hiss followed by a pop.
It's not noticeable enough to be an issue (for me) in normal use, but you can hear it if you're in a quiet room.
Click to expand...
Click to collapse
I can hear it on my G2x... I'm sure it's not an issue and your just being paranoid because you dropped a whole bunch of cash on a new phone

TonyHoyle said:
Isn't that just the touch click?
Try Settings/Sound/Touch sounds.
Personally I rather like it..
Click to expand...
Click to collapse
The click comes like 3 seconds after you make an input, so it doesn't sound right and it just sounds random (and annoying).
thanks tho!
Edit: Turning off Touch sounds, seems to stop it, whenever im using the phone..but yeah still happens whenever the speaker is in use but that i can live with that!

Shodney said:
No, I have that turned off.
It happens whenever the speaker is used - when the sound stops there is a quiet hiss, followed by a pop as the speaker switches off.
Try it - hold the speaker right up to your ear, and use the volume rocker to hear the beep. Afterwards there is hiss followed by a pop.
It's not noticeable enough to be an issue (for me) in normal use, but you can hear it if you're in a quiet room.
Click to expand...
Click to collapse
Happens with my OG Droid. I only started noticing it one late night when for no reason I had the speaker right up next to my ear.
I don't think it's anything to worry about

KiNG OMaR said:
I can hear it on my G2x... I'm sure it's not an issue and your just being paranoid because you dropped a whole bunch of cash on a new phone
Click to expand...
Click to collapse
Heh, that's certainly got something to do with it
As I say it's not really an issue, and it's not unique to this phone (as you point out). Just one of those annoying niggles - it depends on how sensitive you are to these things

Yes - I have the same problem with my new Galaxy Nexus. In fact, even if it's not a problem for most people, I'd say it is a problem for Samsung because I returned my phone yesterday and got it swapped out. The new one has the same problem, so I assume it's an Android software problem rather than a hardware glitch.
So that's at least two returns caused by this problem. Hope we get a fix at some point!
p.s. Phone is great by the way, even with the annoying click.

Guys
This is hardware problem. And it happens on most of the speakers however its more or less noticeable on some devices.
I have quite good quality monitors (studio speakers) and i can hear something hissing in the back.
Let me put it that way.
Every speaker needs electricity to work. The noise you are hearing is the actual electric current coming through the speakers. The sudden pop and lack of the hiss means that speaker has been turned off. For obvious reasons there is no point for the speaker to work constantly....
Sent from my GT-P7510 using xda premium

I can't hear any click when I plug headphones in, so maybe you're right - the click could be when the amplifier that powers the internal speaker turns off...
However, for some reason I still get a click if the phone is in silent mode. I guess putting it in silent mode doesn't guarantee it keeps the amplifier turned off.

I hope it's just the speakers; the DAC in my HD2 hissed for a few seconds after any sounds even through my headphones. The hissing was always there when there was sound. It was quite depressing. I'm hoping for a good DAC in the Galaxy nexus.

I've got a click (sounds just like a quite speaker pop) from the back cover.
Turn your GN over and push the back cover, on the "Google" logo (below the camera flash). Then quickly release your finger.
Sometime it can happen with only the lightest of touches. If i put my phone down on my chest, the pick it up.
If you look really closely you can see the cover moving just below the camera surround.

Issue has been reported to google.
http://code.google.com/p/android/issues/detail?id=22307
I have this issue on my gnex. Its def a sw problem. I took the back cover off and still have the issue.

slightly different, but also hiss related...
my rezound does the same thing when headphones(or aux to car) are plugged in and nothing is playing. once you start to play something you don't notice it. and its a confirmed issue.

It's a hardware issue guys, depends on the audio chip I believe. Impedance-related.

Here is the other thread with this annoying sound
http://forum.xda-developers.com/showthread.php?p=20087759
Sent from my Galaxy Nexus using Tapatalk

It isn't just on the speaker either. Atleast on my Galaxy Nexus, I can hear it when listening on high end professional in-ear headphones. I can verify that it is almost certainly a signal isolation problem. The activity causes the DAC (the thing that makes a digital signal into an analog signal that speakers and headphones need) to kick on for a few seconds and until it shuts off you can hear the noise coming out of the DAC. It's pretty substantial on mine though, so I'm wondering if I got a bad unit. I'll have to stop by a Verizon Wireless store and plug in to the display unit to see if it is any better. I never noticed this on my Galaxy S (Fascinate).

My unit is also affected, it was made in Vietnam. I checked the Google Code issue tracker link (http://code.google.com/p/android/issues/detail?id=22307) and I can see many people confirming this also. This is definitely not how the speaker should work - I checked another Samsung phone (SGS II) and there's no such "clicks". There's some silent noise but not the click.
I can hear it from the speaker only, not through the headphones.
I think many users are unaware of the issue because it is often only noticeable in a silent environment.

Yes getting same issue. Have tried different ROMS to no avail

Motorola Elite Sliver bluetooth earpiece

Has anybody else tried the Motorola Elite Sliver bluetooth earpiece? I have tried two of the units with my AT&T S3 and with both the people I am talking to have complained about the low quality of the sound. It's loud enough. They say the sound is "fuzzy" and sounds like I am talking in a barrel. Also, there is a lot of background noise. I installed the MotoSpeak app and tried different background noise cancellation settings but that didn't help. I had a friend of mine try it with his iPhone 5 and the problem persisted. It is without a doubt the most comfortable earpiece I have ever worn. But, that's of little value if the other person can not understand me.
Thanks
retnuh

I use it with my S3 and I like it. I haven't haany complaints about MINE, but two of my friends got them because I raved about it and they both sounded fuzzy. one of them returned it and the other still uses his. I love how minimal it is, but I sometimes miss my moto h710 I had. that thing was amazing and crystal clear.

retnuh said:
Has anybody else tried the Motorola Elite Sliver bluetooth earpiece? I have tried two of the units with my AT&T S3 and with both the people I am talking to have complained about the low quality of the sound. It's loud enough. They say the sound is "fuzzy" and sounds like I am talking in a barrel. Also, there is a lot of background noise. I installed the MotoSpeak app and tried different background noise cancellation settings but that didn't help. I had a friend of mine try it with his iPhone 5 and the problem persisted. It is without a doubt the most comfortable earpiece I have ever worn. But, that's of little value if the other person can not understand me.
Thanks
retnuh
Click to expand...
Click to collapse
I think I can help you with this since i was exhausted with this prob before.
You can connect the earpiece normally, yet before turn on bluetooth on your S3 do a few step below:
Access Motorola Elite sliver menu and turn off Wide band audio (option 5)
Then turn it off
Turn it on and access menu again. Then turn on Wide band audio
Turn on S3 bluetooth and let it connect to Motorola Sliver as normal
--> You are good to go, people now can hear you loud and crystal clear :victory:
Hope you also enjoy the earpiece as I do after fixing this prob

Thanks windbytrick. People tell me that really made an improvement. Is this procedure required every time I take the earpiece out of the charger? Or, every time I turn the earpiece off? Thanks again.

retnuh said:
Thanks windbytrick. People tell me that really made an improvement. Is this procedure required every time I take the earpiece out of the charger? Or, every time I turn the earpiece off? Thanks again.
Click to expand...
Click to collapse
this should be done everytime you take the earpiece out of the charger, i'd recommend you do it once in the morning and keep the connection between SLIVER and S3, then you dont have to worry for the rest of the day. It wont be a prob for both S3 and Sliver battery.

Thanks winbytrick.

I had it, return and bought Jabra WAVE+. Way better and more comfortable.

Tengtengvn,
Does the Jabra Wave+ have the same capabilities as the Sliver with the MotoSpeak app?

Android has that capability built in. Why do you need an app to do that?

Speaker Problem

Recently I have been experiencing weird sounds from my speaker on my new g4. The sound comes through, but it sounds exactly like one of those severe weather interruptions on the television or the radio. It's loud, lots of static, and tinny. But it plays the sound from the video, so I can still hear what someone is saying.. just with this added 'effect'. It always happens on snapchat or Instagram and when I go to YouTube or spotify it sounds fine (it might happen on other apps but this is where I noticed it so far). At first I thought maybe I screwed up my speaker somehow like water damage. But if I did that wouldn't the sound be weird in any app? Is this some sort of known bug or software issue? Is anyone else experiencing this problem, and if so is there any way to fix it? I'm using the Verizon model VS98610B

If your speaker was bad, you would get bad audio with every app. I'm guessing Snapchat and Instagram have low quality audio compared to You Tube and Spotify.
Sent from my LG-E980 using XDA Free mobile app

earpiece sparked issues
I'm on my third LG g4. The first G4 I got, I set up and then checked my voicemail following morning to find the earpiece speaker making a tinny crackleing unrecognizable sound. I promptly return the phone to the store where I purchased it to get a g4. I got that one home and set it up on the speaker workeds great! In just a few days I realized that the second phone had the screen glitch that so many others are talking about so within seven days I returned it. I'm now on my third LG g4. I'm probably just beyond three weeks of having this phone and just now my speaker has gone out. Or at least its doing the same thing that it was doing. I can use speaker phone just fine and YouTube and all the other apps work great but the earpiece speaker has twice failed me. This phone has been in a case under a glass screen protector since day one and has never been dropped or damaged in any way. I noticed about 2 days ago that people haven't been able to hear me when I've been on the phone with it. I've been using LG phone for the last 15 years and really haven't had any complaints. I expected the best from this phone and aside from these issues I have gotten what I expected. I got the same phone for my wife at the same time. She is still on her very first g4 with no problems at all. I'm a bit taken aback by this whole thing. I'll be calling today to see what the dealers will do for me and if not I'll be getting a hold of LG to get it under warranty.

Another user and I had similar issues, in another thread:
[Problem] In-Ear Volume Cuts Off?
In my case, rebooting would at least temporarily fix the issue. Does that help with your phone?