My son gave me a Note 4 910a that was bought on craigslist. I am having problem with the clarity of the camera. It is grainy at best and not clear like the front camera. What can I do or is this hardware?
There was a known hardware issue with the camera in some of the batches of this phone. I bought mine from an at&t store in March of 2015 and realized that my camera was taking pictures that were very grainy. Luckily I noticed this within the first 2 weeks because they were able to give me a brand new phone and not a refurbished one. No problems on my new one.
I've heard it's possible to buy a new camera module and install it and that it's not that difficult.
jack man said:
There was a known hardware issue with the camera in some of the batches of this phone. I bought mine from an at&t store in March of 2015 and realized that my camera was taking pictures that were very grainy. Luckily I noticed this within the first 2 weeks because they were able to give me a brand new phone and not a refurbished one. No problems on my new one.
I've heard it's possible to buy a new camera module and install it and that it's not that difficult.
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Thanks. I was hoping that wasn't my answer but in the back of my mind I was thinking that was my ultimate result.
kjacw said:
Thanks. I was hoping that wasn't my answer but in the back of my mind I was thinking that was my ultimate result.
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Some people who had problem disable s-health and this improve camera some how. I had problem with my old note 4 and I had to replace camera module. Cost $15 on ebay and 20 min of stress with help of YouTube video. Good luck.
Note from Note V
Just noticed a stuck pixel on my new OP3. Unfortunately their website says they can send a replacement only if the dead pixel is greater than 0.5mm or if there are more than 3 dead pixels. I'm currently trying to fix it with various apps but I've heard the success rate isn't great.
Does anyone have any experience with OP customer support?
gleggie said:
Just noticed a stuck pixel on my new OP3. Unfortunately their website says they can send a replacement only if the dead pixel is greater than 0.5mm or if there are more than 3 dead pixels. I'm currently trying to fix it with various apps but I've heard the success rate isn't great.
Does anyone have any experience with OP customer support?
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Click to collapse
The only experience I have is when I sent a ticket about a broken wall connector thing for my dash charger. They were very nice about the whole thing and are replacing it very soon. Everything was great and I can provide screenshots.
gleggie said:
Just noticed a stuck pixel on my new OP3. Unfortunately their website says they can send a replacement only if the dead pixel is greater than 0.5mm or if there are more than 3 dead pixels. I'm currently trying to fix it with various apps but I've heard the success rate isn't great.
Does anyone have any experience with OP customer support?
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Click to collapse
Sorry to hear it. But from my knowledge one dead pixel is not a defective screen.and they wont take it to fix. So you'll have to live with it or to buy a new lcd. Every manufacture has its own "dead" pixel policy and ALL of them cover only if you have >+1 dead pixel. Example laptop have only 1month dead pixel warranty if you buy that kind of warranty. After that laptop has to have more than 5 dead pixel to be considered defective ...
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
Hi, I'm about to buy this device for around 230€ which is anyway a good price for the hardware but one question came to mind: how many touches can the Zuk Z2 detect? I haven't seen it written or said in any review and actually i would like the answer of somone who owns it (and can try it).
Kind regards.
4ur0r said:
Hi, I'm about to buy this device for around 230€ which is anyway a good price for the hardware but one question came to mind: how many touches can the Zuk Z2 detect? I haven't seen it written or said in any review and actually i would like the answer of somone who owns it (and can try it).
Kind regards.
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Click to collapse
I just tested with 3 "multitouch tester app" on play store. On Nougat stock rom I can get 5 fingers concurrently. It's probably kernel related, don't know on custom rom/kernel.
Hi guys,
I have my G4 over a year and I'm happy with it,I like the design,performance,camera...
I unlocked the bootloader right after I bought it,because I like trying new roms,kernels etc...
But,it has a 505 sn and I'm afraid of that famous bootloop,I still have a valid warranty (2 years in EU) but I bought it second hand,it was 1 month old so it's questionable if they would except it.
I saw today on MediaMarkt site an discount for Moto Z Play,it's 279€ and I'm going to Germany next week,so I could buy it...
I would like to hear your opinions about it,it seems a very good phone,especially for that price.I read a few recensions,everything is nice,maybe the photos taken in low light aren't soo good but I can live with that.
And I like Motorola in general,they have a good batteries,nice design,pure android system...
Greetings from me ?
Check it in store if you get one I had few moto x style/pure all had dead pixels and light bleed
I bought three G5 with 3GB or RAM for myself, wife and mother. The plus model was not available at the time here in Sweden.
All three of the phones have a very strange and in your face garbled metallic sound when filming video. This sound distortion makes video in places where there is natural background noise unbearable. Is there anyway to fix this problem? Am I the only one with this issue? Lost a lot of video of my newly born baby because of this sound issue =(
Thanks
same thing here, G5 3GB RAM and mic sounds like rubbish, seems like the same issue the Nexus 5 had, where the filter were too aggressive and instead ruined the sound. the solution was to completely disable the filter with some kind of patch.
onryo said:
I bought three G5 with 3GB or RAM for myself, wife and mother. The plus model was not available at the time here in Sweden.
All three of the phones have a very strange and in your face garbled metallic sound when filming video. This sound distortion makes video in places where there is natural background noise unbearable. Is there anyway to fix this problem? Am I the only one with this issue? Lost a lot of video of my newly born baby because of this sound issue =(
Thanks
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Upload an example file to mega/yousendit/whatever, please - I'll examine it.
This is from the other day on my own phone. My wife has a zillion videos that sound the exact same way on her phone. This weird noise only shows up if there is background noise.
All three phones have this issues. All three phones are bought here in Sweden:
Moto G5
3GB RAM
16 GB ROM
64 GB SD card
Version: PVT1
SKU: XT1676
Build number: NPP25.137-15
Software Channel: reteu
Baseband Ver: M8937_8000.122.02.40R
Any clue on what this is and how to deal with it? Should I just return all three phones?
onryo said:
This is from the other day on my own phone. My wife has a zillion videos that sound the exact same way on her phone. This weird noise only shows up if there is background noise.
All three phones have this issues. All three phones are bought here in Sweden:
Moto G5
3GB RAM
16 GB ROM
64 GB SD card
Version: PVT1
SKU: XT1676
Build number: NPP25.137-15
Software Channel: reteu
Baseband Ver: M8937_8000.122.02.40R
Any clue on what this is and how to deal with it? Should I just return all three phones?
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Click to collapse
I also bought mine in Sweden and I have the same problem...I already contacted Sweden Technical support. Please do the same so they are aware of the incident. If you check lenovo's forum there's more people with the same problem.
You can contact them in motorola rest of europe (roe) section. I'm not allowed to post links :/
Cheers!
jpm92 said:
I also bought mine in Sweden and I have the same problem...I already contacted Sweden Technical support. Please do the same so they are aware of the incident. If you check lenovo's forum there's more people with the same problem.
You can contact them in motorola rest of europe (roe) section. I'm not allowed to post links :/
Cheers!
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I just got a mail back from them saying they are "not aware" of the issue. Could you give us a url what gets around the "not allowd to post links" ie w w w dot xxxxxx/xxxx/ dot com
onryo said:
I just got a mail back from them saying they are "not aware" of the issue. Could you give us a url what gets around the "not allowd to post links" ie w w w dot xxxxxx/xxxx/ dot com
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Click to collapse
I tried to workaround the link...lets see again:
motorola-global-en-roe dot custhelp.com/app/utils/prod_guided_assistant/g_id/5027/
If you guys know swedish you can try calling them
jpm92 said:
I tried to workaround the link...lets see again:
motorola-global-en-roe dot custhelp.com/app/utils/prod_guided_assistant/g_id/5027/
If you guys know swedish you can try calling them
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Skit bra
I'll call them tomorrow! Ericsson bought 50 G5 XT1676. All of the phones have that trash background noise when I asked around. I was given a phone but I bought two to give to my family.
onryo said:
Skit bra
I'll call them tomorrow! Ericsson bought 50 G5 XT1676. All of the phones have that trash background noise when I asked around. I was given a phone but I bought two to give to my family.
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They offered me to replace the unit on the mails, but it's obviously a common issue, so there's no point. Maybe they are more understandable on the phone. Also remember to ask if they know when is the spring finally arriving to Sweden
Tack!
jpm92 said:
They offered me to replace the unit on the mails, but it's obviously a common issue, so there's no point. Maybe they are more understandable on the phone. Also remember to ask if they know when is the spring finally arriving to Sweden
Tack!
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Click to collapse
lol would be funny as hell if I could get all 50 owners of the phone at work to replace them
Sweden only has two seasons. 1) Dark season 2) Rain season
onryo said:
lol would be funny as hell if I could get all 50 owners of the phone at work to replace them
Sweden only has two seasons. 1) Dark season 2) Rain season
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I'm starting to realize :laugh:
Any news?
jpm92 said:
I'm starting to realize :laugh:
Any news?
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This is what Lenovo had to say. I returned my phones. Some of the others might do the same. Unfortunately for Lenovo Ericsson was going to buy a bunch of Thinkpad X1 Carbon laptops. They are freaking expensive. That is not going to happen now since Ericsson is afraid that Lenovo will not back up its products with fw updates.
Customer Reference number: XXXXXXXXXXXXXXXXXX
Dear XXXXXXXXXXX,
I am writing to you regarding your Moto G 5 phones. The Repairs Department have reviewed your case and have unfortunately not been able to find a satisfactory solution to this sound distortion problem.
Please rest assured that this issue has been duly reported to the relevant department and it will hopefully be resolved in a future update. Regretfully, we are unable to provide any timeframe for future updates. I would therefore recommend that you return your Moto G 5 phones to the retailer to request a refund.
We would like to thank you for your patience and understanding in this matter. We are terribly sorry for any inconvenience that this has caused. For any further assistance or information please do not hesitate to get in touch with us.
We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 6pm from Monday to Friday.
Thank you for contacting Lenovo-Motorola. I hope you have a nice afternoon.
Kind regards,
Xica
Lenovo & Motorola Mobility UK Ltd.
Just finding this thread. I bought a G5 in Denmark a few weeks ago. I've noticed the same issue. I think it's either a over aggressive noise reduction scheme they've incorporated, or a result of low quality mp4 audio bitrate for recording. Probably a combination of these. Have you found a thread on Lenovo - Motorola that I can find more info about this on? Cheers,
Damn, I'm starting to evaluate the possibility of giving it back and get another one (obviously not Lenovo). Screw them, couldnt they just release a update for it? I record a lot of videos usually and this is really annoying...
Thanks for the update though
Hey, looked into it some more. I used the Cinema FV-5 app and found that by disabling the "Automatic Gain Control" of the microphone the sounds are recorded more clearly.
So, the metallic garbled sounds are most likely largely due to an overly aggressive AGC setting on the native camera app combined with whatever settings they have on audio conversion.
Wouldn't it be nice if Moto made an update to the camera app so that you could disable the automatic gain control if you wanted to....
I talked to Motorola Support and they told me they're already working on it, but they can't give me any date. At least I know it will be fixed at some point.
I am on day 1 of my G5 testing, and yes, I also experience this horrendous "Finding Nemo" underwater sound, caused by overly aggressive audio filtering and/or AGC. FIX IT LENOVO!
onryo said:
This is what Lenovo had to say. I returned my phones. Some of the others might do the same. Unfortunately for Lenovo Ericsson was going to buy a bunch of Thinkpad X1 Carbon laptops. They are freaking expensive. That is not going to happen now since Ericsson is afraid that Lenovo will not back up its products with fw updates.
Customer Reference number: XXXXXXXXXXXXXXXXXX
Dear XXXXXXXXXXX,
I am writing to you regarding your Moto G 5 phones. The Repairs Department have reviewed your case and have unfortunately not been able to find a satisfactory solution to this sound distortion problem.
Please rest assured that this issue has been duly reported to the relevant department and it will hopefully be resolved in a future update. Regretfully, we are unable to provide any timeframe for future updates. I would therefore recommend that you return your Moto G 5 phones to the retailer to request a refund.
We would like to thank you for your patience and understanding in this matter. We are terribly sorry for any inconvenience that this has caused. For any further assistance or information please do not hesitate to get in touch with us.
We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 6pm from Monday to Friday.
Thank you for contacting Lenovo-Motorola. I hope you have a nice afternoon.
Kind regards,
Xica
Lenovo & Motorola Mobility UK Ltd.
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Click to collapse
Don't abandon a potential ThinkPad purchase decision based on crappy consumer mobile phone product lines. The business-oriented ThinkPad laptops are superb - I have three ThinkPads here - R61, T430 and an R500, and as a service engineer who ONLY deals with quality equipment, let me tell you, you won't find better laptop hardware from ANY company. The "ThinkPad" range is a continuation from IBM's original line of ThinkPads, and they are the only laptops fully tested, approved, and signed off for use on NASA and ISS missions - that's how robust and dependable they are - the stuff of legends. The consumer <blah>Pad products are not worth a donkey turd, but the "ThinkPad" lines are hot stuff my friend, ANYONE worth their salt will back me up on this view, it's a given - they are built like tanks with carbon fibre composite, glass fibre reinforced plastic, and magnesium alloy construction - not the usual creaky, paper-thin plastic crap palmed off on the vanity market, aka consumers.
---------- Post added at 12:52 AM ---------- Previous post was at 12:47 AM ----------
jpm92 said:
I talked to Motorola Support and they told me they're already working on it, but they can't give me any date. At least I know it will be fixed at some point.
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"We heard your feedback and assure you we are seeking to resolve this issue"
The usual line from "The Corporate BS handbook"
mbwf said:
I am on day 1 of my G5 testing, and yes, I also experience this horrendous "Finding Nemo" underwater sound, caused by overly aggressive audio filtering and/or AGC. FIX IT LENOVO!
Don't abandon a potential ThinkPad purchase decision based on crappy consumer mobile phone product lines. The business-oriented ThinkPad laptops are superb
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Click to collapse
No doubt the Thinkpad X1 Carbon is a really nice laptop. Its just the buyers for Ericsson want nothing to do with Lenovo now. Instead that department bought 25 'Dell XPS 15 9560' =(
Looks like the G5 is now has some ROMS! Yayyyy!
https://forum.xda-developers.com/g5/development
Somebody on IRC pointed out a work around for the video sound issues.