Phone completely mutes all the sounds randomly. - OnePlus 3 Questions & Answers

My Oneplus 3 randomly mutes itself completely, No sounds would work, If I try to play music the slider would stay stuck at 00:00. If I try to record a video the camera app would crash, Playing or recording voice notes on whatsapp would give an error message. Usually this happens after I try to make a call or listen to a Whatsapp Voice note through the earpiece. Issue resolves itself by rebooting. I have tried doing a factory reset and it didnt help.
I have tried the diagnostic tools by dialing *#808# and everything seems to be working although the receiver test, production line 4 test and single mic recording test are grayed for a few seconds after I open the tools but they do work properly after that. Idk if thats normal or not. This certainly looks to be a software issue but I have no idea how to go around fixing it as I just started using android after being an iphone user for a long time.

Backup and Factory reset.

maxs8007 said:
Backup and Factory reset.
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Tried factory reset. Didnt work.

rehank1 said:
My Oneplus 3 randomly mutes itself completely, No sounds would work, If I try to play music the slider would stay stuck at 00:00. If I try to record a video the camera app would crash, Playing or recording voice notes on whatsapp would give an error message. Usually this happens after I try to make a call or listen to a Whatsapp Voice note through the earpiece. Issue resolves itself by rebooting. I have tried doing a factory reset and it didnt help.
I have tried the diagnostic tools by dialing *#808# and everything seems to be working although the receiver test, production line 4 test and single mic recording test are grayed for a few seconds after I open the tools but they do work properly after that. Idk if thats normal or not. This certainly looks to be a software issue but I have no idea how to go around fixing it as I just started using android after being an iphone user for a long time.
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Are you on beta version

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New Problems

Recently i been having some problems with my Blue angel, the speakers have stopped working so i can not hear incoming tones, nor can i hear outgoing or music, i have even tried with the hands free and same problem, also when i open the cam i get the following error message
Failed to initialize camera.
please reset the hardware
36001:100:2
i have done a hard reset on it but the problem stays.
any1 know the solution or the cause?
xiaokai said:
Recently i been having some problems with my Blue angel, the speakers have stopped working so i can not hear incoming tones, nor can i hear outgoing or music, i have even tried with the hands free and same problem, also when i open the cam i get the following error message
Failed to initialize camera.
please reset the hardware
36001:100:2
i have done a hard reset on it but the problem stays.
any1 know the solution or the cause?
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Click to collapse
sounds like main PCB problem , especially if you've hard reset the device. another problem i've noticed for a long time is that over time they become sensitive to heat, and tend to reboot in middle of running anythign that generates heat, ( music/video playback or heavy wireless usage )
May want to have it looked at by your handset provider or network provider.

Voice Search audio problem

I had this happen a few times, so I spent some time trying to figure out how to repeatedly reproduce it. It wasn't too hard.
1) Turn on a youtube video (I think that anything that used the phone's loud speaker would work).
2) Turn your media volume up to max.
3) Hold down the search button to bring up Voice Search.
I suddenly hear static and garbled audio.
4) Cancel (because I only accidentally pressed that button in the first place)
and the static and garbled audio stays around.
After that, I can go to most any audio app (visual voicemail, music beta, pandora, etc) or just get a notification sound from my phone and it will be complete static and garbage.
The first time I fixed it by playing a voicemail via visual voicemail through the normal speaker and then changing it to the loud speaker. That doesn't work every time though. I'm guessing that a reboot would also fix this.
I tried to reproduce this on my other TMO SGS2 both with the Voice Search shipped with the phone and the update from the market. On the one phone it happens with both versions and on the other, it never happens. I'm not sure that this is a hardware issue but I don't have a good explanation either way.
I've tried this a few more times today with a number of different apps and Voice Search and it hasn't reproduced itself. Most apps, like Google Music and Pandora, stop audio output when Voice Search is activated. Only YouTube seems to just ignore the Voice Search and keep going.
Edit: I exchanged my phone and this doesn't happen on the new one. Seems like a bad hardware issue.

Microphone doesn't work during calls with stock app

If I make or recieve a call with the stock sony call app, the other party can not hear me unless I switch to speaker. I tried with different people, it's always the same.
However, if I use google hangouts for calls the both the microphone and the spaker work just fine.
If I record a voice message in Whatsapp, the microphone works but is really low.
If I use Trackid for a song the microphone doesn't work again.
This has only started a few weeks ago and I can't find any solution on my own. Anyone has an idea what the problem could be?
I already tried safe boot and factory reset, it stays the same. I am really confused as it only happens in a few apps while working fine in others.
Thanks in advance!
Just blow some air into the microphone. I also have this problem
Puneet247 said:
Just blow some air into the microphone. I also have this problem
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That didn't work :/
But thank you for your answer
I submitted my zl in service centre for 25 days and they do nothing , always keep saying that parts are coming. Finally I ask them to give it to me without replacing the microphone as i have to go somewhere, Finally I factory reset my phone use a pin,cotton and and some water in the microphone then blown some air And it WORKED. So most probably its the dirt. For your hangouts working it might be your phantasm.

Main Microphone not working on phone calls! HELP

When i call, people hear me really distant and distorted, if i tap with my finger they can hear the sound. When i use a voice recorder app and set secondary microphone it records fine the audio, and with main microphone if i scream near the lowergrill it records low volume voice. Already tried reinstalling OS, from CM12 to lollipop stock firmware, Problem persists.
What else can i do? i used to have CM12 with no microphone issues for many months and suddenly it happened.
Please help me, a phone where i can't talk is not a phone. I CANT FIND any fix in the web for this, and in my country we have useless techs. so it's up to me and the web...
litoid said:
When i call, people hear me really distant and distorted, if i tap with my finger they can hear the sound. When i use a voice recorder app and set secondary microphone it records fine the audio, and with main microphone if i scream near the lowergrill it records low volume voice. Already tried reinstalling OS, from CM12 to lollipop stock firmware, Problem persists.
What else can i do? i used to have CM12 with no microphone issues for many months and suddenly it happened.
Please help me, a phone where i can't talk is not a phone. I CANT FIND any fix in the web for this, and in my country we have useless techs. so it's up to me and the web...
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Click to collapse
Try putting a stock build back on.
Didgesteve said:
Try putting a stock build back on.
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He's already said he's put stock firmware back on.
Try to go into the service menu and do the microphone test.
(To get into the service get your phone dialpad up and type in *#*#7378423#*#* and select the appropriate text)
p.s. *#*#7378423#*#* corresponds to *#*#SERVICE#*#*
p.s. *#*#7378423#*#* corresponds to *#*#SERVICE#*#*
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I was just wondering this yesterday, thanks for the extra data.
And yes, already tried that. Secondary microphone records fine but the main doesn't.
Weird that if i use Whatsapp Voice send it does Ok. phone calls are the real issue and the most important though..
there should be a work around for making secondary work for phone calls;
anyways... SIM card is possible to be damaged so that only phone calls are bad? GSM, LTE, g3/g4.. I'm up for any clues about this.
And no more replies... Guess it's over. :\
hi. did you solve the problem. i have the same problem, and i dont know how to solve it
tomislav2403 said:
hi. did you solve the problem. i have the same problem, and i dont know how to solve it
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I sent my phone to a technician and they changed the microphone; or so they said. it works now. But another drop made my camera to fail and they said even changing it won't work.
Is this true? :\

New update voice issues.

We finally have our watches updated with the long waited 1.4 internal speaker enable firmware.
I was so excited to side-load the update to my watch and seeing the new features activated, but with more usage to the watch/phone (note5) I started getting frustrated.
Phone calls cannot be received (heard or voice out) from phone if bluetooth (Play phone audio on watch) is selected. (unlike my previous iWatch)
2nd flaw is the strange behaviour using Facebook messenger calling when audio is diverted to watch, but this time the calls fail.
I thought i would see if its only me facing this, is it the combination of my phone/ watch misfit? or its the update?
I have already factory reset my watch, to no avail.
Please share your experiences guys.
For me this works super cool, no problem. Speaker is very loud and clear. I use it 50% volume at home, whitch is enough.
taiseer999 said:
Phone calls cannot be received (heard or voice out) from phone if bluetooth (Play phone audio on watch) is selected. (unlike my previous iWatch)
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When you accept phone call on a phone voice is automatically directed through phone's earpiece. When you accept it on the watch, voice goes through the watch.
You can also switch voice direction during call using button having BT icon within in-call screen. This is how it works for me on Nexus 5x and I find it quite consistent.
C3C076 said:
When you accept phone call on a phone voice is automatically directed through phone's earpiece. When you accept it on the watch, voice goes through the watch.
You can also switch voice direction during call using button having BT icon within in-call screen. This is how it works for me on Nexus 5x and I find it quite consistent.
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Unfortunately answering the call from the screen doesn't activate the ear speaker in my case, but I can activate the loud speaker!
Sent from my SM-N920C using Tapatalk
taiseer999 said:
Unfortunately answering the call from the screen doesn't activate the ear speaker in my case, but I can activate the loud speaker!
Sent from my SM-N920C using Tapatalk
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Answering the call from the watch screen will answer on the watch. To me that is as expected. If you want to answer it on the phone use the phone to answer instead of watch.
Sent from my Nexus 6 using Tapatalk
I guess it's dependent on a device type, Android version it is running and most importantly a dialer app that it is running.
I can imagine devices having custom dialer supplied by a vendor that significantly differs from the standard Android one could yield different results.
Anybody else encountered FB messenger crash?
I'm facing very serious problems while trying to use HWatch to make/answer calls.
1. Without activating "Play phone audio on watch" everything works as before (no way to answer the call without pulling the phone). Somehow expected behaviour.
2. When I activate "Play phone audio on watch", I can answer the call on watch and apparently it thinks the call is going normally. Byt nothing can be heard on either side of the call. On phone the in-call UI is also displayed and no sounds played or recorded.
3. What's even worse, when I conventionally answer the call on my phone, it's somehow answered also on watch, with result being similar to 2 - no voice whatsover on either device - for about 10 seconds. After that the call is hung up on watch and starts to be hearable on phone. This is very annoying.
I admit, I have an old Samsung Galaxy SII running SlimKat 4.4.4 (which should include standard AOSP dialer). Maybe it has an old version of Blutooth or something screwed elsewhere. But for me the new 1.4 functions are now plain unusable.
Edit: Point 3 somehow fixed (or demonstrates randomly). But still: no audio stream between phone and watch.
nalott said:
I'm facing very serious problems while trying to use HWatch to make/answer calls.
1. Without activating "Play phone audio on watch" everything works as before (no way to answer the call without pulling the phone). Somehow expected behaviour.
2. When I activate "Play phone audio on watch", I can answer the call on watch and apparently it thinks the call is going normally. Byt nothing can be heard on either side of the call. On phone the in-call UI is also displayed and no sounds played or recorded.
3. What's even worse, when I conventionally answer the call on my phone, it's somehow answered also on watch, with result being similar to 2 - no voice whatsover on either device - for about 10 seconds. After that the call is hung up on watch and starts to be hearable on phone. This is very annoying.
I admit, I have an old Samsung Galaxy SII running SlimKat 4.4.4 (which should include standard AOSP dialer). Maybe it has an old version of Blutooth or something screwed elsewhere. But for me the new 1.4 functions are now plain unusable.
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Well I am somehow facing same issues with my GN 5 with the latest MM, in addition to crashing of FB messenger... Line and other voice calling apps are running fine.

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