Microphone doesn't work during calls with stock app - Sony Xperia ZL

If I make or recieve a call with the stock sony call app, the other party can not hear me unless I switch to speaker. I tried with different people, it's always the same.
However, if I use google hangouts for calls the both the microphone and the spaker work just fine.
If I record a voice message in Whatsapp, the microphone works but is really low.
If I use Trackid for a song the microphone doesn't work again.
This has only started a few weeks ago and I can't find any solution on my own. Anyone has an idea what the problem could be?
I already tried safe boot and factory reset, it stays the same. I am really confused as it only happens in a few apps while working fine in others.
Thanks in advance!

Just blow some air into the microphone. I also have this problem

Puneet247 said:
Just blow some air into the microphone. I also have this problem
Click to expand...
Click to collapse
That didn't work :/
But thank you for your answer

I submitted my zl in service centre for 25 days and they do nothing , always keep saying that parts are coming. Finally I ask them to give it to me without replacing the microphone as i have to go somewhere, Finally I factory reset my phone use a pin,cotton and and some water in the microphone then blown some air And it WORKED. So most probably its the dirt. For your hangouts working it might be your phantasm.

Related

Call Sound Quality

Hello,
the sound quality is very bad. The strange thing is, the problem occurs only using the phone app. I am using the stock phone app.
Any idea? I need help. All other things are working but I can't use the phone to make calls. It sounds like distortion ... . Already the sound during ringing has the problem.
The problem only occurs with the internal front speaker. No problem if I use the rear loudspeaker or headphones.
Is there a wait to solve the problem?
Call Sample
Hello,
here is an call sample. I know the quality is not perfekt beacause of the notebook fan. I call another phone and after ringing the mailbox of the called person starts. Especially at the end were the mailbox voice occurs the problem is very clear. It is nearly impossible to understand what is said.
Is this the normal sound of the internal speaker (front)?
http://www.atannert.de/Call.mp3
fatxdad said:
Is this the normal sound of the internal speaker?
Click to expand...
Click to collapse
of course not.
Hello,
thanks for the answer. Found the following thread.
forum.xda-developers.com/showthread.php?t=1617333
Strange thing I am also using this phone in Europe. I am quite sure the problem is not a hardware problem. Because if I use the phone with VoIP service app, the speaker just works ok.
I would try a clean flash of a custom rom, factory reset maybe (was it always bad?..)? I also had problems with the internal speaker, if I have set the volume higher than half, it made crackle sounds. But it was a hardware issue, (in skype, fring,viber also had this problem). I had to send it back to the usa, cause I live in europe and literally no one could fix it here because of the lack of hardware. I had to live without my phone for a month.. annoying thing, but now it's ok
soadzoor said:
I would try a clean flash of a custom rom, factory reset maybe (was it always bad?..)? I also had problems with the internal speaker, if I have set the volume higher than half, it made crackle sounds. But it was a hardware issue, (in skype, fring,viber also had this problem). I had to send it back to the usa, cause I live in europe and literally no one could fix it here because of the lack of hardware. I had to live without my phone for a month.. annoying thing, but now it's ok
Click to expand...
Click to collapse
First of the time after buying I didn't use the phone for calling. With Skype I will try again. Also the VOIP test. How did you manage the repair? With ATT or Samsung?
Its not only because of the time. Also because of the money for transport and repair.
Thanks for answering and help!

hangouts dialer problems mic not working end call speaker not working

hangouts dialer problems mic not working end call speaker not working
Hi,
I have a couple android phones and hangouts dialer works just fine on my rooted htc evo 3d. The galaxy s3 sprint phone has problems with hangouts dialer that maybe some one can help me with.
The microphone is not working again. Last time I did an update it stopped working so I uninstalled and reinstalled and it started working again. Today it will not work again and I tried reinstalling the app but it did not work.
The speakerphone and end call button will not work on the galaxy s3 sprint phone. when I select these items it takes me back to the main dialer page showing an ongoing call. I can not hang up and I have to shutdown the phone to end call. If I have bluetooth connected these end call and speakerphone buttons will work though.
Does anyone know what the problem is with the galaxy s3 on hangouts dialer? Maybe I should just stick to HTC phones for now on?
Same problem here. Only fix so far is using a Touchwiz ROM. Lame. Hopefully someone fixes this. Stay vocal and talk to the devs. Ive been trying to sort this out all month. No one is of much help, honestly.
STAY VOCAL.
totbl said:
Same problem here. Only fix so far is using a Touchwiz ROM. Lame. Hopefully someone fixes this. Stay vocal and talk to the devs. Ive been trying to sort this out all month. No one is of much help, honestly.
STAY VOCAL.
Click to expand...
Click to collapse
I have the same problem. No one can hear me when I call them on google hangouts with out bluetooth. If I used a wired headset they still cant hear me. They can only hear me if I use bluetooth
customromlover said:
I have the same problem. No one can hear me when I call them on google hangouts with out bluetooth. If I used a wired headset they still cant hear me. They can only hear me if I use bluetooth
Click to expand...
Click to collapse
on the latest CM11 and 12.1 (unsupported) I found that it activates the microphone on the TOP of the phone, rather than at the bottom. Not sure how to swap it around. Had to go back to stock

Microphone not working properly after lollipop ?

My in call mic, as well a google now hot word, is not working after installing the latest firmware for lollipop.
It is recording at an extremely low volume. People say I sound muffled and far away.
To get "OK google" to respond I have to put the mic right next to my mouth.
Every thing is fine when using speakerphone .
Are there two mics in the phone? Why would it not work in normal call mode and be fine on speaker?
Also after a google search. I found people in the nexus 5 community with the same problem.
Tried flashing older lollipop firmware to no avail. I haven't tried going back to sense yet, as I want to keep lollipop.
Any help or ideas are appreciated.
Strange. Try reflashing it. Make sure to wipe.
Anyone? If there is two mics is there a way to switch when they work. I'm mean to say have the speaker phone mic work as a regular in call mic
This is making me crazy. I can't send the phone to HTC, they want $400 because I used HTC DEV to unlock my phone.
Sometimes it works fine, like 5% of the time. Speaker phone mic works perfectly. I have to put the phone right near my mouth to get "ok Google" commands to work.
Does anyone know how I can get the other mic to act as the primary one?
Searching the interwebs. There are rumors of the noise cancellation causing the issue. Idk?
Can't buy a new device. I'm stuck with this one. It is beyond frustrating.
I've flashed, RUU'D everything under the sun to try and fix this. Nothing.
Anyone?

Main Microphone not working on phone calls! HELP

When i call, people hear me really distant and distorted, if i tap with my finger they can hear the sound. When i use a voice recorder app and set secondary microphone it records fine the audio, and with main microphone if i scream near the lowergrill it records low volume voice. Already tried reinstalling OS, from CM12 to lollipop stock firmware, Problem persists.
What else can i do? i used to have CM12 with no microphone issues for many months and suddenly it happened.
Please help me, a phone where i can't talk is not a phone. I CANT FIND any fix in the web for this, and in my country we have useless techs. so it's up to me and the web...
litoid said:
When i call, people hear me really distant and distorted, if i tap with my finger they can hear the sound. When i use a voice recorder app and set secondary microphone it records fine the audio, and with main microphone if i scream near the lowergrill it records low volume voice. Already tried reinstalling OS, from CM12 to lollipop stock firmware, Problem persists.
What else can i do? i used to have CM12 with no microphone issues for many months and suddenly it happened.
Please help me, a phone where i can't talk is not a phone. I CANT FIND any fix in the web for this, and in my country we have useless techs. so it's up to me and the web...
Click to expand...
Click to collapse
Try putting a stock build back on.
Didgesteve said:
Try putting a stock build back on.
Click to expand...
Click to collapse
He's already said he's put stock firmware back on.
Try to go into the service menu and do the microphone test.
(To get into the service get your phone dialpad up and type in *#*#7378423#*#* and select the appropriate text)
p.s. *#*#7378423#*#* corresponds to *#*#SERVICE#*#*
p.s. *#*#7378423#*#* corresponds to *#*#SERVICE#*#*
Click to expand...
Click to collapse
------------------------------------------------------------------------------
I was just wondering this yesterday, thanks for the extra data.
And yes, already tried that. Secondary microphone records fine but the main doesn't.
Weird that if i use Whatsapp Voice send it does Ok. phone calls are the real issue and the most important though..
there should be a work around for making secondary work for phone calls;
anyways... SIM card is possible to be damaged so that only phone calls are bad? GSM, LTE, g3/g4.. I'm up for any clues about this.
And no more replies... Guess it's over. :\
hi. did you solve the problem. i have the same problem, and i dont know how to solve it
tomislav2403 said:
hi. did you solve the problem. i have the same problem, and i dont know how to solve it
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I sent my phone to a technician and they changed the microphone; or so they said. it works now. But another drop made my camera to fail and they said even changing it won't work.
Is this true? :\

Problem with mic

Hello!
I have bought recently a Sony Xperia XA1 Ultra and I´m experiencing this problem with its microphone. Sometimes when Im recording a voice message in WhatsApp, the mic sort of "shuts off" in the middle of recording, where my friend then hears some static noises and the voice message ends abruptly, even though it should have run longer. Has anyone experienced the same problem and could tell me how to solve this?
Thanks!
olegathor said:
Hello!
I have bought recently a Sony Xperia XA1 Ultra and I´m experiencing this problem with its microphone. Sometimes when Im recording a voice message in WhatsApp, the mic sort of "shuts off" in the middle of recording, where my friend then hears some static noises and the voice message ends abruptly, even though it should have run longer. Has anyone experienced the same problem and could tell me how to solve this?
Thanks!
Click to expand...
Click to collapse
The problem is an issue with microphone permissions from another app that is still running in the background. For me it seems that Facebook messenger seems to disable my microphone entirely. Any video recorded with my camera has no audio. Snapchat no audio, can't use speakerphone during a call but regular phone calls with phone up to head work fine. I've been using an appkiller to disable all running apps and this eliminates the issue. This has been a problem since I bought the phone in august or july, along with anything audio played from the phone cutting off gradually as if someone was slowly turning down the volume. I'd check the volume and it was up to max. Sony issued an update in august that seemed to fix the problem but now it's back as of the last update a few weeks ago. I'm also having problem with bluetooth turning off as soon as it turns on and white bright spots behind the screen that bestbuy tells me is water damage however the phone has never near anything wet ever.
jaybles said:
The problem is an issue with microphone permissions from another app that is still running in the background. For me it seems that Facebook messenger seems to disable my microphone entirely. Any video recorded with my camera has no audio. Snapchat no audio, can't use speakerphone during a call but regular phone calls with phone up to head work fine. I've been using an appkiller to disable all running apps and this eliminates the issue. This has been a problem since I bought the phone in august or july, along with anything audio played from the phone cutting off gradually as if someone was slowly turning down the volume. I'd check the volume and it was up to max. Sony issued an update in august that seemed to fix the problem but now it's back as of the last update a few weeks ago. I'm also having problem with bluetooth turning off as soon as it turns on and white bright spots behind the screen that bestbuy tells me is water damage however the phone has never near anything wet ever.
Click to expand...
Click to collapse
Hmm interesting! I didn´t install Facebook Messenger on my phone, so it must be some other app, that the mic has a problem with, I´ll play around with them then. But thank you for your reply, hopefully Sony will release another update soon, that will fix these issues! Although I didn´t encounter any problems with audio, bluetooth or the screen spots ... yet :laugh: Sounds terrible though!
Having similar problem mic works when it wants to but will not work in regular calls didn't have this problem until the oreo update and Sony has no clue how to fix it they replaced the mic but it still fails it passes all test just won't work in call. Tried to reset used the Sony repair app, prayed to all the gods so I knew at least one heard me and nothing.

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