Strange Lg G3 (D855) issue - G3 Q&A, Help & Troubleshooting

Hi all,
Firstly apologies for the long post but I feel the more information I can supply the better diagnosis might be made.
I was recently given an LG G3 D855 16GB/2GB phone which has a very intermittent issue of rebooting and throwing a blue screen, notably it seems after I run any app updates. I have so far done the following to try to fix it:
1: I managed to get it working long enough to get all my friend's pics and movies etc off, then performed a factory reset using vol down and power button. Phone booted up fine, I could proceed through the setup options. Took it to work and using LG PC suite upgraded to Marshmallow. No issues.
2: Updated two apps from Playstore, rebooted and got a blue screen and reboot, but eventually it came right again and I was able to use it for a while.
3: Ran another update from Playstore and got a blue screen before the update was even installed. Left it alone for about an hour with the battery out then booted up and did a factory reset again with back buttons. All good, ran through setup no issues.
4: After using it for a few days I decide to try to update again, and again blue screen and reboot. This time did not come right even after leaving it.
5: Downloaded KitKat TOT and DLL files for my specific area or zone, South Africa, and managed to get the phone into download mode then used LG Flash Tool v 1.8.1.1023 to install ROM from TOT file. All went well. No issues at all.
6: Used for about a week then upgrade to Lollipop via LG PC Suite. Again, no issues whatsoever.
7: Next day decide to do updates, updates went fine until I rebooted then blue screen, followed by green screen with the demigod kernel crash message and reboot. However, I just left it to do its reboots and after about 5 or 6 times it booted up and stayed running.
8: This past Monday I upgraded to Marshmallow using LG PC suite, no issues whatsoever.
9: Yesterday I ran one update and rebooted, blue screen and rebooting. Took battery out and left it for about an hour again, put battery back in and did factory reset using back buttons.
10: As of right now phone is functioning perfectly again.
I must mention the following:
1: I can install any app that gets wiped when doing a factory rest, like WhatsApp, Nine Email, GBoard etc with no issue whatsoever.
2: The battery is fine as far as I can tell, it lasts about 3/4 of the day under normal to heavy usage and is not swollen at all.
3: The Phone NEVER gets hot at the back, even when rebooting constantly or throwing a blue screen.
4: As far as I know it has not been dropped.
5: It is protected by the LG QuickCircle case with QI charging back.
My question after all this is, could this be a hardware (Motherboard) issue or is it software somehow? I really like this phone when its working correctly so would love to be able to use it with no worries.
Any guidance at all from the wonderful smart people here at XDA will be highly appreciated!
Thank you for your time and patience!

Blue screen is, I think related to SSD losing some contact with motherboard. You need to open the device, get the motherboard out and put 0.5 mm thermal pad on the SSD (under the EMI shield) and put the shield back. Then take a 1mm thermal pad, or 0.5 depending on your preference but I highly recommend a 1mm one to reduce the risk of running into screen fading issue, and put it on the RAM chip. Put everything together and screw the upper screws tight so that pressure is made to the chips.
You can also apply heat to the chip beforehand, while applying some pressure. In that case, I recommend you to put something on the other side, on the RAM chip so that on both chips pressure is made while the heat is being applied. You can use hair dryer but shield the rest of the boad with some aluminum foil. Try only the thermal pads first tho.
more info: https://forum.xda-developers.com/lg-g3/general/g3-hardware-problems-solved-bsod-screen-t3597086

xfim said:
Blue screen is, I think related to SSD losing some contact with motherboard. You need to open the device, get the motherboard out and put 0.5 mm thermal pad on the SSD (under the EMI shield) and put the shield back. Then take a 1mm thermal pad, or 0.5 depending on your preference but I highly recommend a 1mm one to reduce the risk of running into screen fading issue, and put it on the RAM chip. Put everything together and screw the upper screws tight so that pressure is made to the chips.
You can also apply heat to the chip beforehand, while applying some pressure. In that case, I recommend you to put something on the other side, on the RAM chip so that on both chips pressure is made while the heat is being applied. You can use hair dryer but shield the rest of the boad with some aluminum foil. Try only the thermal pads first tho.
more info: https://forum.xda-developers.com/lg-g3/general/g3-hardware-problems-solved-bsod-screen-t3597086
Click to expand...
Click to collapse
Hi and thank you for your reply. I hear what you are saying about the SSD but my question is why only very erratically and why only when I do updates? The phone works flawlessly with calls, watching movies, doing email, using WhatApp. The ONLY time I have issues that I can ascertain is when I do updates.

marcd2015 said:
Hi and thank you for your reply. I hear what you are saying about the SSD but my question is why only very erratically and why only when I do updates? The phone works flawlessly with calls, watching movies, doing email, using WhatApp. The ONLY time I have issues that I can ascertain is when I do updates.
Click to expand...
Click to collapse
I suppose because updates require a lot of storage I/O so it heats up more and that causes the solder to expand enough to trigger the cracked connection to do its job lol. It also heats up the CPU more than updating system over PC. Thermal pads are cheap. You can, however use aluminum foil just for the test but thermal pads are safer to use.

xfim said:
I suppose because updates require a lot of storage I/O so it heats up more and that causes the solder to expand enough to trigger the cracked connection to do its job lol. It also heats up the CPU more than updating system over PC. Thermal pads are cheap. You can, however use aluminum foil just for the test but thermal pads are safer to use.
Click to expand...
Click to collapse
Hi and thanks again for your reply. Well, I can tell you that it is getting worse, I had random reboots and one or two blue screens for no reason, other than just normal usage. I went to the link you provided but the links in that original post to the images no longer work, however I did find the images so just need to ask, what you refer to as the SSD is that the Sandisk 16GB SDIN9DW4 memory as in the image attached?

That is correct. It is an emmc 5.0 spec. Remember to put pressure on both sides of the board (on ssd and ram)

xfim said:
That is correct. It is an emmc 5.0 spec. Remember to put pressure on both sides of the board (on ssd and ram)
Click to expand...
Click to collapse
Thanks will do. Now to try to find thermal pads here in South Africa!!! LOL

marcd2015 said:
Thanks will do. Now to try to find thermal pads here in South Africa!!! LOL
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You can try with something else just to test if it works haha. Then you can search for thermal pads. You should be able to find them in a computer shop.

xfim said:
You can try with something else just to test if it works haha. Then you can search for thermal pads. You should be able to find them in a computer shop.
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Click to collapse
Thanks I'm sure I will find somewhere. One more question if I may, do I cut the pad to fit the chip or slightly bigger or what is the best tried size for this repair?

marcd2015 said:
Thanks I'm sure I will find somewhere. One more question if I may, do I cut the pad to fit the chip or slightly bigger or what is the best tried size for this repair?
Click to expand...
Click to collapse
Yeah you can cut it in the size of the chip but it doesnt really matter as long as it isnt smaller than the chip. If you have aluminum foil at home you can try with that first. Fold it a few times until it's thick enough. Just put some tape over it in case it touches the motherboard so it doesnt short out.

xfim said:
Yeah you can cut it in the size of the chip but it doesnt really matter as long as it isnt smaller than the chip. If you have aluminum foil at home you can try with that first. Fold it a few times until it's thick enough. Just put some tape over it in case it touches the motherboard so it doesnt short out.
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Click to collapse
Thanks but I'll rather just do it once right, so I will hunt for the thermal pads. I'm not wanting to disassemble the phone too many times.

marcd2015 said:
Thanks but I'll rather just do it once right, so I will hunt for the thermal pads. I'm not wanting to disassemble the phone too many times.
Click to expand...
Click to collapse
Disassembling the G3 is very easy. Check the guide on youtube and you'll get the motherboard out in less than 5 minutes. Just be careful with the ribbon cables. You got two on the bottom and two cameras at the top. I recommend you to try doing this before buying thermal pads just in case I was wrong and the issue is something else.

xfim said:
Disassembling the G3 is very easy. Check the guide on youtube and you'll get the motherboard out in less than 5 minutes. Just be careful with the ribbon cables. You got two on the bottom and two cameras at the top. I recommend you to try doing this before buying thermal pads just in case I was wrong and the issue is something else.
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Will do and thank you for all the help!! I will post an update soon on whether the fix worked!!

Good luck!

xfim said:
Good luck!
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Click to collapse
Well it seems there is a deeper issue with this damn phone!! I finally got the thermal pad, Artctic brand, 0.5mm but as soon as i apply the pads to the areas described and tighten up the phone simply refuses to switch on at all!!!. If I remove all screws from the upper frame and then try to switch on it does and blue screens immediately. So I'm thinking I just need to suck it up and get a new motherboard.
Thanks to all for the help with this!
EDIT:
Seems I had to leave it for a while, as it is now switched on and booted up no problem, with pads in place and screwed down. Minor issue now is it won't read the SIM card but I have also found a fix for that. Right now I'm running updates and so far all good, no blue screen yet. Will post back on Monday after I've used it for a bit.

marcd2015 said:
Well it seems there is a deeper issue with this damn phone!! I finally got the thermal pad, Artctic brand, 0.5mm but as soon as i apply the pads to the areas described and tighten up the phone simply refuses to switch on at all!!!. If I remove all screws from the upper frame and then try to switch on it does and blue screens immediately. So I'm thinking I just need to suck it up and get a new motherboard.
Thanks to all for the help with this!
EDIT:
Seems I had to leave it for a while, as it is now switched on and booted up no problem, with pads in place and screwed down. Minor issue now is it won't read the SIM card but I have also found a fix for that. Right now I'm running updates and so far all good, no blue screen yet. Will post back on Monday after I've used it for a bit.
Click to expand...
Click to collapse
If the pads dont work well enough, you can take the motherboard out, remove the metal shields and take some hard flat metal pieces that you can put on both ssd and ram (big enough to cover them), then put some aluminum foil big enough to cover the motherboard (to protect the rest of the board from heat) and take something like pliers to put pressure on both of the metal pieces (aim for the middle of chips). Then take a candle and concentrate heat on both chips. Switch sides every now and then for about 5 minutes. This is how I fixed both reboot and screen fading problem atleast temporarily.

xfim said:
If the pads dont work well enough, you can take the motherboard out, remove the metal shields and take some hard flat metal pieces that you can put on both ssd and ram (big enough to cover them), then put some aluminum foil big enough to cover the motherboard (to protect the rest of the board from heat) and take something like pliers to put pressure on both of the metal pieces (aim for the middle of chips). Then take a candle and concentrate heat on both chips. Switch sides every now and then for about 5 minutes. This is how I fixed both reboot and screen fading problem atleast temporarily.
Click to expand...
Click to collapse
Hi, thanks for the reply. No, the pads are working fine, so far, just that I had to loosen the lower screw on the volume/power panel in order to get the SIM card to read. But otherwise so far so good

marcd2015 said:
Hi, thanks for the reply. No, the pads are working fine, so far, just that I had to loosen the lower screw on the volume/power panel in order to get the SIM card to read. But otherwise so far so good
Click to expand...
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Good to hear!

xfim said:
Good to hear!
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Hi I would just like to post an update to this,. After much battling I have finally managed to get a working phone that seems stable so far after 4 days. I'm using a 0.5mm pad on either side as the phone simply will not switch on with a 1mm pad on the screen side. Also, I had to screw down the screw I loosened at the bottom of the volume rocker/power assembly, the SIM card is still working however the SD card no longer reads but that's not a serious issue as the phone has 16GB onboard and I'm not using it for major games or movies or anything like that, purely for work email, calls/SMS, WhatsApp.
So here's hoping it will now continue to work and i will post here regularly with any updates and/or issues if that's acceptable to the moderators.

Bare in mind, all of these fixes are not permanent, for a permanent one you need a new MOBO

Related

Touchscreen Digitizer Issues?

So lately I've been having problems with my DI2. Occasionally, when I unlock, it appears to receive what it thinks is a touch at a lower portion, usually around the middle of the lower portion, of the screen, and this results in things like Home being activated, or the app drawer. This will happen even if no part of my hand is near the bottom of the phone (front, back, and sides).
More recently, it has become and indication of random touching on lower parts of the screen. I've had it completely freak out and type random stuff in input fields. When it gets really bad, the touchscreen stops responding, but I can lock and unlock to get it back, usually.
This has made typing in portrait mode quite difficult, and it's becoming very annoying.
Is my touchscreen digitizer failing, or is it possible there's some sensitivity adjustment I can make? Is it possible it's related to static or something and I can use a cleaning solution or something to correct it?
I really want to avoid paying a lot to fix this issue. I've already seen places where I can buy a replacement digitizer if that is needed, but it's not cheap. I'm really hoping this phone will hold out a lot longer than it is right now as it's been an otherwise good phone.
You may want to try recalibrating your screen.
Go to Settings > Language & keyboard > Touch Input > Text input > Calibration tool.
klabit87 said:
You may want to try recalibrating your screen.
Go to Settings > Language & keyboard > Touch Input > Text input > Calibration tool.
Click to expand...
Click to collapse
i think this only calibrates the keyboard. there is an .apk around somewhere that will calibrate the touch screen, some roms have it built into the settings.
andybones said:
i think this only calibrates the keyboard. there is an .apk around somewhere that will calibrate the touch screen, some roms have it built into the settings.
Click to expand...
Click to collapse
oh ok. gotcha. Makes sense
I'll see what I can find.
nimdae said:
I'll see what I can find.
Click to expand...
Click to collapse
If not just unroot and send it to vzw
Sent from my Incredible 2 using xda premium
Well, I'm not having much hope with calibration apps. This looks like a very device specific thing, which is understandable. Besides, it doesn't really feel like a calibration issue. When it's not going haywire, touch accuracy seems fine.
I'm not really keen on going for a replacement. Besides, my physical modifications (antenna improvement, improved access to power button, etc) may prevent that
If I can't find a cheap/free solution, I'll just jump on replacing the digitizer. This is not a task that bothers me, was just hoping someone came across this issue and found a better solution.
Harbor Freight has the hot air blower for $12.00.
This may be a dumb question but i didn't see you mention it. Did you try a factory reset? Perhaps you have an app or something conflicting with screen response somewhere in there.
Sent from my Incredible 2 using Tapatalk
I seem to have dead spots once in a while on my touchscreen. Doesnt really effect day to day usage but can be annoying when trying to click something. Like a link on a webpage, sometimes I will have to scroll up or down to move the link before Im able to click it.. spot seems to be centrally located but has happened in a few places.
MJL99 said:
This may be a dumb question but i didn't see you mention it. Did you try a factory reset? Perhaps you have an app or something conflicting with screen response somewhere in there.
Sent from my Incredible 2 using Tapatalk
Click to expand...
Click to collapse
Not a dumb question at all. I did not mention it, and it's completely valid. However, I have gone through a couple of full resets since the issue started, and the behavior has persisted.
In fact, I have tried a couple of different firmwares in the time it has started. I had thought maybe a build of CM7 might have caused it, but the ICS builds have the same behavior, as well as a couple other firmwares that I don't remember the name of offhand.
cac2us said:
Harbor Freight has the hot air blower for $12.00.
Click to expand...
Click to collapse
Can you elaborate?
mastamoon said:
I seem to have dead spots once in a while on my touchscreen. Doesnt really effect day to day usage but can be annoying when trying to click something. Like a link on a webpage, sometimes I will have to scroll up or down to move the link before Im able to click it.. spot seems to be centrally located but has happened in a few places.
Click to expand...
Click to collapse
For me, it's not an issue with dead spots. For one thing, the issue is intermittent and in varying degrees of severity. Usually when it happens it's just something at the bottom activates and I can cancel it out and carry on with my session. Occasionally, though, it just goes haywire, as though a palm is resting on it or something is touching random places rapidly.
So far I've been able to kill the haywire behavior by locking the display, wiping it down a bit, unlocking the display, then continuing on. I haven't had to take any more drastic measures than that. It's still annoying in that it can happen while typing a message and I have to go back and clean up the mess it leaves, or it might monkey around with an app.
It seems as though there might be some static buildup or something because it seems worst shortly after taking it out of my pocket. If that's the case, I wonder if I can ground it out, or do something to dissipate it.
nimdae said:
Not a dumb question at all. I did not mention it, and it's completely valid. However, I have gone through a couple of full resets since the issue started, and the behavior has persisted.
In fact, I have tried a couple of different firmwares in the time it has started. I had thought maybe a build of CM7 might have caused it, but the ICS builds have the same behavior, as well as a couple other firmwares that I don't remember the name of offhand.
Click to expand...
Click to collapse
Sorry i didn't notice you mention it anywhere. Fwiw i get lockscreen issues kinda like you describe. i use the slide lock on cm7 and when i go to slide right to unlock, before it gets to the dot the lock releases without me lifting my finger. I know i don't have a dead spot because it only does it on the lockscreen and relocking and waking the screen fixes it. Only happens on cm7 and why i thought it might be an issue like that.
nimdae said:
Can you elaborate?
Click to expand...
Click to collapse
If you need to replace the screen/digitizer you will need to heat up the glue to remove the screen. Normally a heat gun is recommended
Sent from my Incredible 2 using Tapatalk
Bro I just went thru the same thing same week. And I've tried all the suggestion here, in the end it was the digitizer. I call Verizon and explain the problem and they are sending me another Dinc2. It sucks cause now you have to unroot and restore (s on) (which for me was a bit of a *****) to send the phone back , but trust me at some point the entire bottom part of your screen will not respond to touch.. You'll only be able the answer calls from the lock screen and to hang up you'll have to do so thru the pulldown bar. And the biggest problem will be you won't be able to access your key pad. Sorry bro but thoses are the facts....I'm waiting for the replacement as I type this.
MJL99 said:
If you need to replace the screen/digitizer you will need to heat up the glue to remove the screen. Normally a heat gun is recommended
Sent from my Incredible 2 using Tapatalk
Click to expand...
Click to collapse
It's not held in with a normal ribbon cable lock? It would be strange if they used a glue. I've been inside many of these devices in the past going back some 10 years (including at a repair center) and didn't face glued ribbon cables (either solder or ribbon cable lock).
nimdae said:
It's not held in with a normal ribbon cable lock? It would be strange if they used a glue. I've been inside many of these devices in the past going back some 10 years (including at a repair center) and didn't face glued ribbon cables (either solder or ribbon cable lock).
Click to expand...
Click to collapse
They are held in with a ribbon cable lock but the screen and digitizer are glued onto the phone itself, like the metal part that holds all the parts
So I wasn't able to find a software solution. Not sure what's causing it, but it's causing some unwanted issues (hang up call and it immediately calls someone else based on a false touch). I ordered the parts I need and will report if this fixes my problems.
nimdae said:
So I wasn't able to find a software solution. Not sure what's causing it, but it's causing some unwanted issues (hang up call and it immediately calls someone else based on a false touch). I ordered the parts I need and will report if this fixes my problems.
Click to expand...
Click to collapse
Where did you order from, how much did you pay?
Be sure to watch both of those vids on utube.
I live where the relative humidity is around 15% most of the time.
Still I notice that when I pull my phone out of my pocket, it has moisture all over the back where it was pressing against my leg.
I found putting it in a soft cover pouch keeps most of that under control.
Just for the heck of it , try putting the phone in a jar of un cooked rice for a few hrs.
Battery and cards removed, jar sealed tight.
If you have another phone to transfer your calls to that would be better.
If you are like me and your skin oil transfers to your phone allot, use a fine tooth brush around the area where the screen meets the housing.
Avoid pushing any debris further into the unit. Use brisk outward strokes.
If none of that produces any favorable results, look for a hot air gun or a blow dryer.
Keep us updated...
cac2us said:
Where did you order from, how much did you pay?
Be sure to watch both of those vids on utube.
I live where the relative humidity is around 15% most of the time.
Still I notice that when I pull my phone out of my pocket, it has moisture all over the back where it was pressing against my leg.
I found putting it in a soft cover pouch keeps most of that under control.
Just for the heck of it , try putting the phone in a jar of un cooked rice for a few hrs.
Battery and cards removed, jar sealed tight.
If you have another phone to transfer your calls to that would be better.
If you are like me and your skin oil transfers to your phone allot, use a fine tooth brush around the area where the screen meets the housing.
Avoid pushing any debris further into the unit. Use brisk outward strokes.
If none of that produces any favorable results, look for a hot air gun or a blow dryer.
Keep us updated...
Click to expand...
Click to collapse
I've worked in microelectronics in the past and know quite a bit about moisture control, static control, etc. I had to help manage a sizable clean room at one point.
Unfortunately it's possible that my digitizer is just flawed and the flaws are just now coming out. I don't think it's moisture, but rather most likely electrostatic. I live in a rather dry place.
I normally would not use a screen protector, but I might consider it now as it might add an extra layer of insulation from static in my pocket.
The digitizer I found was from a seller on Amazon. For all of the parts needed (I don't have the tools for properly working on this device), including the small double sided tape, I spent around $32.
The double sided tape comes in a big roll so if anyone else needs to do this kind of repair, I will ship the remaining tape for the cost of shipping (this should save you about $5).

I HAVE FOUND A SOLUTION FOR THE LG G4 BOOTLOOP ISSUE *Story & Tutorial*

Basically what happened, was on Friday, my phone got stuck in a boot loop. It would get to the "Optimizing Apps" screen and shut off again. Other people may just get to the Verizon screen, or even just the LG screen. I looked it up and found that it was a major issue affecting many people, so I just filed for a warranty and received my new phone today. Well, on Saturday night LinusTechTips, a popular tech YouTube channel(You should really check them out, they are great), released a video on how they fixed a dead Graphics Card and PCI-E SSD by heating them up past the melting point of solder and then testing them. For them, it only worked on the GPU. As I was packing up my seemingly dead phone to ship back to LG TODAY, i decided to give it one more shot. I disassembled the device to the point where I could take out the logic board. I took the logic board and wrapped it in one layer of parchment paper and two layers of tinfoil, shiny side facing in(FYI tinfoil has two sides, shiny and matte). I then placed this package into a barbecue. I turned on the left and middle burners and left the package with my logic board inside on the right side to the grill so it wasn't receiving direct heat. After 10 minutes, I took it out, re-assembled my phone and it booted. I was able to get all of my pictures off of it. This has only been confirmed to work on my phone, but seeing as this SAME issue is affecting thousands of people, It's definitely worth a shot. If you are going to use an oven, PLEASE, make sure it's above 385 degrees Fahrenheit and that you don't plan on using that oven for food ever again, this may release some toxic chemicals etc. I plan on using my grill again, so I just made sure to leave the grill open for 24 hours and I'm going to clean it before I use it next. If you have any questions let me know!
P.S. My LG G4 was the Verizon model.
I highly recommend doing this ONLY if you have no other option. Remember that heating a logic board to high temperatures can release toxic fumes. Don't use an oven you use for food preparation! Toxic fumes can leave residue in the oven and will be re-released upon reheating over many cycles!
Assuming LG's press release regarding the issue is correct and it is really a loose contact, this "fix" could actually work. Of course, only if the loose connection is a soldered connection. Though, it's controversial. You have to remember that the melting point for SMD solder is around ~350°C, or 662°F. So 358°F, or 181°C, is not nearly enough to actually re-solder a loose connection. My guess is that the loose solder point is only expanding due to the heat. There is no real reconnect. It might only be a matter of time until it also breaks. If you could locate the actual loose connection you could really re-solder it and have it fixed permanently.
I've done this on many many devices, including graphics cards, smartphone logic boards, PC mainboards etc. It only works if a soldered connection has a crack small enough that heat expansion is enough to gain reconnection. If there is a loose contact on the PCB or the "crack" in the solder is too big, it does not work. Also, if you really have a dead chip, this trick also won't (always) work.
I read a similar story on reddit. The guy put his main board in the oven, reassembled it, and the phone started working. The last update I read was 3 days later, still working.
I fixed mine temporarily by heating up the emmc chip using solder hot air gun. It seems to be just the emmc chips connection.
Failed again after a fortnight when the phone got too hot. The connection seems to break when the g4 gets hot.
One option to try is to boot the phone inside a freezer. I found that worked too.
Pretty poor quality control on lg's part.
I'm going to try again and see if I can fix permanently.
Worked for me too
I have a LG G4 H815 with serial number starting with 507. It died yesterday night. The bootloop escalated quickly to full death. Even the freezer trick did not work.
I followed the OP instructions. I heated up the grill to ~250 degrees Celsius and cooked the motherboard for 10 minutes.
Magically the phone has been working for a couple of hours since and I have been able to backup files to the external SC card.
I wonder how much more will it work.
Thank you for help OP!!!
Word of advice to other LG G4 users. Backup your phone regularly. Use an external SD card. Set the camera to save images and videos to the SD card. At least at doom day you will have them saved.
Cheers
Silverdace said:
I'm going to try again and see if I can fix permanently.
Click to expand...
Click to collapse
any more info on this? Looks like my phone bit it the other day, no boot...just dead...
I'm going to take her apart to see if I can find a bad solder, luckily I still had my G2 lying around.
NFN, I sent mine back to LG US in Texas for a full warranty repair. 10 days RT, no cost at all, shipping included.
No unfortunately. I managed to overcook it and it stopped booting altogether
Do you have the address and info Re your communication w/ lg
metropical said:
NFN, I sent mine back to LG US in Texas for a full warranty repair. 10 days RT, no cost at all, shipping included.
Click to expand...
Click to collapse
Do you have the address and info Re your communication w/ lg, I'd like to send mine back for repair due to this same issue.
http://www.lg.com/us/support/repair-service/schedule-repair-us
they did a **** job. touch screen peeling and failing. Phone slowing down again after about 6mos. Looking for a new phone, but the choices are so limited.
My phone is 2 years 4 months old....never bootlooped
Feel bad for u guys
deltadiesel said:
My phone is 2 years 4 months old....never bootlooped
Feel bad for u guys
Click to expand...
Click to collapse
Mine made it just about the same but died from other causes.
deltadiesel said:
My phone is 2 years 4 months old....never bootlooped
Click to expand...
Click to collapse
What is the beginning of your phone's serial number?
Hi bro kindly tell is it worth to install custom rom kernal with root to prevent the cpu to clock high speed so it will not go into bootloop? My is also 2 years old thanks
250 degrees F for 6 minutes and brought the phone back to life. We'll see how long it lasts.
Actually it worked on BOTH G4s I have. I first just went dead and I bought a used one for $100 on eBay and it worked fine until the bootloop showed up.

Screen flickering fix SUCCESSFUL!!!

Hello everyone,
I've had my G3 D855 which I have been using for 16 months. Bought it brand new on eBay and everything was going well until a month ago when the screen flickering began.
Tried every trick on YouTube or Google but from last week, it got so bad that I'll be lucky to have it working for 5 minutes in 24 hours.
Being a tech enthusiast, I decided to take the bull by the horn. I decided to either end up fixing it or giving it a proper burial.
After careful and logical study of hardware and software, I reached a conclusion that the problem is hardware related.
Which took me to options like ambience sensor, screen connector, battery, processor among others.
Started by eliminating the suspects from the ones easier to handle like battery, inspection of screen connector and flex etc.
SOLUTION
I do recall that many people recorded success with using paper or any other thing to press down the connectors for camera and ambience/proximity sensors (which in turn adds pressure to the big chip at the back(processor).
Since my phone has fallen countless times (at times from a distance), I assumed some components must have partially detached from the motherboard and cause the issue.
So I got a friend's soldering rework station heat gun and soldering paste.
1. Applied paste to the two connectors for the screen as shown on the first image below and reheated them properly then allowed it to cool.
2. Applied paste generously to the main chip(processor) as shown on the second image below and fired it up before letting it also cool down.
Remember that my screen refused to open throughout the day, haven't been able to use it for almost three days. Once I coupled it and started, walah! :laugh:
Not a flicker, not even once and I'm 13 hours still counting but I believe the problem has been fixed (fingers crossed lol) + I used the phone to type and send this.
I advise you try it but be careful not to shift or move the components being heated so as not to displace them and also reach out to as many people as possible cos there are thousands with the issue and I didn't make a video for YouTube as I didn't know it'll work.
So, good luck to you all:good::good::good:
NB:
Just posted a VIDEO https://youtu.be/tP0ds01ML9I
Please if this works for you or someone else, do leave a comment. Also, if you run into any issue(s), let me know so we'll work it out.
Don't know if the moderators can care to make this thread sticky, it's too valuable to be buried down the heap...
So maybe this flickering issue is due to CPU/GPU overheat, thermal paste appliance seems to be a good option... I'll get my hands on a G3's motherboard with this issue and apply this mod. Will post the results :good:
siredux said:
So maybe this flickering issue is due to CPU/GPU overheat, thermal paste appliance seems to be a good option... I'll get my hands on a G3's motherboard with this issue and apply this mod. Will post the results :good:
Click to expand...
Click to collapse
Not just putting thermal paste but heating the processor back is the key
My advise to those who don't have heat gun or soldering paste is to go to any good technian who has a heat gun in his workshop and let him do it for you. Just show him the places and give him something when he's through. If he's a phone repair person, all the better as he'll know the best technique to apply.
People have had success baking the motherboard in the oven for 10 minutes to fix potential soldering issues with components. At the moment I have used the piece of paper method and it has worked great but will need to use a more permanent method as I plan on selling it.
I've tried the paper method on the adapter near the camera, and, now the display works fine , but my wifi signal strength is lowered. I used to get an excellent signal strength on using wifi at any rooms in my home but now I get excellent signal strength only when I am using wifi near my router.
This sounds very promising and I'm very eager to try this! But I am unfortunately confused, where exactly am I putting the paste on these 3 parts?
Pieddog said:
This sounds very promising and I'm very eager to try this! But I am unfortunately confused, where exactly am I putting the paste on these 3 parts?
Click to expand...
Click to collapse
You'll put the paste over the connectors and the edges where the connectors are soldered to the motherboard then heat.
As for the processor, you put a good amount right on it & as you heat the processor, the paste will melt and drop on the side of the processor to enhance the contact with the motherboard.
ie. You'll put the paste right in the area I circled with red on the attachment pics above.
zayidhs said:
You'll put the paste over the connectors and the edges where the connectors are soldered to the motherboard then heat.
As for the processor, you put a good amount right on it & as you heat the processor, the paste will melt and drop on the side of the processor to enhance the contact with the motherboard.
ie. You'll put the paste right in the area I circled with red on the attachment pics above.
Click to expand...
Click to collapse
Hmm okay thanks, I'll have to go buy a heat gun, they seem pretty cheap. Hopefully I can get this done over the weekend, will report back
siredux said:
So maybe this flickering issue is due to CPU/GPU overheat, thermal paste appliance seems to be a good option... I'll get my hands on a G3's motherboard with this issue and apply this mod. Will post the results :good:
Click to expand...
Click to collapse
Check out the video
burgess_boy said:
People have had success baking the motherboard in the oven for 10 minutes to fix potential soldering issues with components. At the moment I have used the piece of paper method and it has worked great but will need to use a more permanent method as I plan on selling it.
Click to expand...
Click to collapse
Check out the video
Pieddog said:
Hmm okay thanks, I'll have to go buy a heat gun, they seem pretty cheap. Hopefully I can get this done over the weekend, will report back
Click to expand...
Click to collapse
Check out the video
Salman4701 said:
I've tried the paper method on the adapter near the camera, and, now the display works fine , but my wifi signal strength is lowered. I used to get an excellent signal strength on using wifi at any rooms in my home but now I get excellent signal strength only when I am using wifi near my router.
Click to expand...
Click to collapse
Check out the video
zayidhs said:
Check out the video
Click to expand...
Click to collapse
please share the link to video ??
what video? did anyone try this method tho and it worked or not?
Salman4701 said:
please share the link to video ??
Click to expand...
Click to collapse
The link is in the post, I added it
Youssef mo7a said:
what video? did anyone try this method tho and it worked or not?
Click to expand...
Click to collapse
Check the link in the post. Only 6 people have tried with 100% success. They all gave me feedback
https://youtu.be/tP0ds01ML9I
i'm going to subscribe this thread for my future references if my G3 does flickering too..
thanks for sharing this useful tips anyway
Sent from my LG G3 F400L using your data connection.
zayidhs said:
Check out the video
Click to expand...
Click to collapse
Thanks mate, will do!

LG G3 D855 Screen flickers and fade to darkness

Hi and thank you for checking my thread
I have a problem with my G3 as described in the tittle, I did the Paper trick I saw on YouTube but sadly it didn't work
After a while I found out that placing a piece cut from Credit card under the CPU might work and I did , but one week later I had the same problem, likely I can just click sleep button and it returns to normal
After these many problems I decided to give up on it and sell it, but I need a permanent Fix so I don't get involved in Cheating
Also , does replacing motherboard will fix the issue ?
Does G4 Worth it now ? I know about bootloop problem
Probably is a bad motherboard
When my G3 finally died (digitizer went bad), I just replaced it with a used G4 for $150. That was like 6 months ago. The phone has been phenomenal. I know there is many who say that every G4 will bootloop eventually, but I really don't see how thats possible if you just browse google for the issue. Yeah, a lot of people had the problem, but if everyone did you wouldn't see the G4 still being sold at a ton of outlets, and you would see hundreds of links to the issue. I think there was a large batch of them that were bad... and they got past QC, but the vast majority of them are probably fine.
resinis said:
Probably is a bad motherboard
When my G3 finally died (digitizer went bad), I just replaced it with a used G4 for $150. That was like 6 months ago. The phone has been phenomenal. I know there is many who say that every G4 will bootloop eventually, but I really don't see how thats possible if you just browse google for the issue. Yeah, a lot of people had the problem, but if everyone did you wouldn't see the G4 still being sold at a ton of outlets, and you would see hundreds of links to the issue. I think there was a large batch of them that were bad... and they got past QC, but the vast majority of them are probably fine.
Click to expand...
Click to collapse
Replacing the Motherboard will fix the issue ?
Yea, i saw "1 month/year after" Reviews on youtube and no one montion the bootloop issue, people ask them in comments and they reply that the phone works normal with no issues
Thank you for replying dude appreciate it
I was skeptical at first, but by baking the motherboard in the oven did the trick for me. It has been a couple of hours now an no flickering, no black screen and no troubles. And i know i'm asking for Murphy to come and bite my as*, but as a little trick, i'd like to suggest before putting the mobo in the oven to try something: i have an old Akasa X4 cpu cooler which has metal fins which are removable. I took one of those things and cut a square a little bit smaller than the power IC to the right of the SoC and then cut another one the exact same size then stacked the two one on top of each other, making sure to not short any capacitor around the IC and then put the metal shield back, making sure to put pressure on the IC. Then preheated the oven at roughly 180 degrees celsius, then put the motherboard SoC face up into the preheated oven on three balls of aluminium foil, one at the bottom near the micro usb, and the others to balance the motherboard, like a BMW Isetta, and put the timer for 10 minutes. After these nervous 10 minutes, I took out the mobo and let it to cool at room temperature for ~30 minutes. And voila, now it works. I do hope that it is going to last, and i will be very careful with this phone, unlike the previous owner. Seriously, how can you put a freaking button (small one, from a shirt) between the SoC and the mid-frame? Crazy. And that's why i got it for ~8000 JPY (about 70 bucks).
Takadi said:
Hi and thank you for checking my thread
I have a problem with my G3 as described in the tittle, I did the Paper trick I saw on YouTube but sadly it didn't work
After a while I found out that placing a piece cut from Credit card under the CPU might work and I did , but one week later I had the same problem, likely I can just click sleep button and it returns to normal
After these many problems I decided to give up on it and sell it, but I need a permanent Fix so I don't get involved in Cheating
Also , does replacing motherboard will fix the issue ?
Does G4 Worth it now ? I know about bootloop problem
Click to expand...
Click to collapse
I had a similar problem for about two months. I tried the paper thing over the camera sensor and I felt like it helped some but the problem still continued. The screen would just slowly go dark with vertical lines running through it. All apps would still work in the background while this was happening. I could boot to TWRP and this problem never happened while in TWRP which was odd. Seemed like if it was a screen issues or hardware malfunction it would happen all the time. That's when I decided to just flash back to stock. I was thinking about getting the S8 anyways so what the hell. I flashed to stock 10B and took every single OTA. Took all night but I've been running stock for over a day now and the issue has not replicated itself one time since reverting back to stock. I was on RR Nougat and Fulmics when it happened prior. Has to be a root or Rom issue?
Pozman1 said:
I had a similar problem for about two months. I tried the paper thing over the camera sensor and I felt like it helped some but the problem still continued. The screen would just slowly go dark with vertical lines running through it. All apps would still work in the background while this was happening. I could boot to TWRP and this problem never happened while in TWRP which was odd. Seemed like if it was a screen issues or hardware malfunction it would happen all the time. That's when I decided to just flash back to stock. I was thinking about getting the S8 anyways so what the hell. I flashed to stock 10B and took every single OTA. Took all night but I've been running stock for over a day now and the issue has not replicated itself one time since reverting back to stock. I was on RR Nougat and Fulmics when it happened prior. Has to be a root or Rom issue?
Click to expand...
Click to collapse
Just wondering if your G3 is still functioning without the issue.
It really feels like a hardware issue but as you pointed out it didn't happen in TWRP... but like many, I encounter the issue when the phone gets a bit warm (>35C), so maybe TWRP and your stock android is not as hot as RR Nougat? Then again, I'm on MM when this happened...
Update: Actually the flicker n fade happened to me in TWRP while I was backing up. The temperature read about 60C.
I had bigger problems with my g3 and they started as follows
Problem 1. camera not being detected and crashing. 2. Reboot once a while which got worse over time. 3. Bluetooth sketchy and WiFi not connecting. 4. Sd card being ejected and mounted constantly. 5. Mobile data stopped working.
Solution: baked it in the oven 10min with cpu side up at 185c removed to cool 4 30min. Problems gone for the meantime.
This morning at work my D852 died with the exact same screen fades to black and would only stay on for at most like 10 seconds and would only come on again after the processor cooled enough. I came across this youtube video.
https://www.youtube.com/watch?v=UF1s4RCZAvc
Since I didn't have any copper foil tape, I substituted with Aluminum foil tape and placed the tape in the same places as detailed in the video. (copper works better than aluminum for heat dispersal)
My phone is now back to normal and hasn't shown any issues with the past 5 hours since I applied the fix.
UPDATE: My phone has worked perfectly for several days now until I turned on the GPS from Cell Tower to High Accuracy and it immediately started to die again. Once it cooled down I was able to get to the settings screen to turn off GPS and it went back to functioning like normal
How to fix
I tried the paper trick and it did not work. No need to replace the motherboard or the phone. The issue is just a bad connection between the motherboard to the LCD display.. Probably due to dirt (in my case, I found that quite a few places in my motherboard had corrosion buildup). Here is the fix...
1. Remove battery cover and Unscrew The back plastic from the base of the phone to get to the motherboard.
2. Disconnect all the connectors from the motherboard.
3. Scan the motherboard for anything unusual. (My motherboard had corrosion on several different places).
5. Clean any dirt or corrosion with lint-free cloth. (I didn't have one so I had to use a Q-tip).
*if needed, Dip the cloth in rubbing alcohol to assist in cleaning. make sure that the cloth is JUST BARELY Damp and not dripping, otherwise you will risk water-damaging the phone. If you use rubbing alcohol, make sure that you dry the spot right after you wipe it.
6. Once you have cleaned the motherboard, check the base of the phone and clean any dirt from here also.
7. Replace the motherboard, re-connect the connections, screw on the back, and put the battery cover back on.
Viola! Mine has been working like new for 4 days so far with no issues...
Takadi said:
Hi and thank you for checking my thread
I have a problem with my G3 as described in the tittle, I did the Paper trick I saw on YouTube but sadly it didn't work
After a while I found out that placing a piece cut from Credit card under the CPU might work and I did , but one week later I had the same problem, likely I can just click sleep button and it returns to normal
After these many problems I decided to give up on it and sell it, but I need a permanent Fix so I don't get involved in Cheating
Also , does replacing motherboard will fix the issue ?
Does G4 Worth it now ? I know about bootloop problem
Click to expand...
Click to collapse
So a permanent fix is a new motherboard or a new screen?

G3(D855) Blue screen error

I went to my technician already twice but the blue screen keeps coming back. I need to go back every week as the technician heats the soc with some paste I suppose. After one day of usage it goes back to blue screen then the phones becomes dead. Is there any fix for this? :crying:
Thank you for the help guys.
Replace the motherboard or heat it up with a iron
Motherboard is quite expensive. Do I need to put thermal pads as this heating method seems to fix the error temporarily.
Hiyaslalabs said:
Motherboard is quite expensive. Do I need to put thermal pads as this heating method seems to fix the error temporarily.
Click to expand...
Click to collapse
Yes definitely try putting thermal pads or plastic. Heating the motherboard is only a final temporary solution, most useful for just backing up data off the device.
engmia said:
Yes definitely try putting thermal pads or plastic. Heating the motherboard is only a final temporary solution, most useful for just backing up data off the device.
Click to expand...
Click to collapse
So if I put a thermal pad how long would the device work?Thanks
Hiyaslalabs said:
So if I put a thermal pad how long would the device work?Thanks
Click to expand...
Click to collapse
I don't know.
It might work for a long period of time, it might not.
If it works you can hope for the best and if you want to prolong the life of the phone, make sure you are not stressing the phone and using it while overheated.
engmia said:
I don't know.
It might work for a long period of time, it might not.
If it works you can hope for the best and if you want to prolong the life of the phone, make sure you are not stressing the phone and using it while overheated.
Click to expand...
Click to collapse
One thing I noticed also when I did the paper trick by putting a piece of paper on the left side of the camera the phone works for awhile too. Any reason for this why it works?
Hiyaslalabs said:
One thing I noticed also when I did the paper trick by putting a piece of paper on the left side of the camera the phone works for awhile too. Any reason for this why it works?
Click to expand...
Click to collapse
The problem is caused by bad quality solder and a phone that tends to go very hot. If you use your phone often while hot, the bad quality solder with the chip mess up after a while and causes you to lose connection.
The pressure you're putting with the paper clip or plastic helps restore the connection by pressing on the chip.
Thermal pad is best since it helps with the cooling also. Avoid metal since they conduct electricity and might interfere with the radio signals.

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