X-posting from the Pixel forum for more exposure.
I got a Pixel purchased from JB HiFi last Dec. Now I am facing the mic issue where the other party cannot hear me, in addition it would playback a loud whining sound when I put it to call speaker only.
Tested the mic on a voice recorder app and camera video, both playback my voice audio normally.
Edit: This only happened after the August update. Done a full wipe/factory reset, issues still persist.
How to go about the warranty process for an Australian set, Google Australia or through the retailer (jb hifi)?
I am not residing in Aus but had a friend brought it back for me, will go through my friend again to settle this issue so all advice is welcome in order not to trouble him too much.
Try to flash a different radio
Where are you located?
It sounds like a hassle to have to send the phone to your friend to take it into JB hifi.
I suggest you contact google via the support on your phone and tell them of the issues you are facing and your current situation - i'm sure they will see to resolving your issues.
Related
I've had my DHD for about few months now. But as of few days ago, started to encounter a unusual problem with my Desire HD.
When making a call; there is no sound (expecting a phone ringing sound and the other party voice when he/she pick up). However, upon the other party pick up and answer the phone; cannot hear his/her voice. Immediately switch to speaker mode; can heard both the ringing tone and voice. That means, could only hear his/her voice in speaker mode. As on the answering party, everything works as normal. He/she could hear my voice clearly, but I just cannot hear his/hers. All the above mentioned problem also happen during answering call.
Initially, suspected the speaker maybe faulty. But, after some testings (music, ringtones, video, answering call using speaker mode...etc); the speakers seem fine. So, I presume no problem with speakers. Called the service center and they suggested to reset the phone to factory reset. I did that but still cannot solve the problem. Took out battery, sim card, SD card etc... hard factory reset multiple times still does not help.
Search the web and quite a few had the same problem. However, there seem to have no solution. Please advise if anyone had came across similar problem and if have a solution to it. I really think it is unlikely the hardware problem, unless DHD has 2 speakers. But, from the HTC DHD disassembly video in youtube, it seem DHD has only one speakers. Anyway, I could be wronged. So, please advise and thanks and really appreciated your time.
Info
Android version 2.2.1
Baseband version 12.28g.60.140fu_26.05.05.27_M3
Kernel version 2.6.32.21 -g46445e7 (Fri Jan 28 00:16:54 CST 2011)
Build number 1.84.707.2 CL335251 release-keys
Software number 1.84.707.2
Browser version webKit 3.1
Humm.... seem not so common problem. Anyway, went down to service center and they claimed to be receiver faulty. I am not sure how this problem is related to receiver. Anyway, I still hold on to my phone and schedule to send for repair if still unable to find a solution and get it to work by Monday. Thanks for viewing.
AnA1995 said:
Humm.... seem not so common problem. Anyway, went down to service center and they claimed to be receiver faulty. I am not sure how this problem is related to receiver. Anyway, I still hold on to my phone and schedule to send for repair if still unable to find a solution and get it to work by Monday. Thanks for viewing.
Click to expand...
Click to collapse
never heard of such a problem before on DHD.. i might not be able to help as ur on official rom.
Leather|Face said:
never heard of such a problem before on DHD.. i might not be able to help as ur on official rom.
Click to expand...
Click to collapse
yh thats true, if he wasnt then it could just the a bug on the custom rom.
Desire HD Call volume
Hi folks just wanted to let you know I am having the same issues as AnA1995.
It started off as an intermittent fault but now its permanetly off (for calls only)
As soon as you dial a number 'Speaker off' shows up
I did read somewhere on the net that the phone thinks its in a car kit and purposly mutes the internal speaker?
While I don't have phone insurance I was told by carrier (Vodafone Ireland) that it sounded like a manufacturers fault and they would get it fixed under warranty.
So gonna sent it in for service tomorrow.
Here is a link to someone with similar problems:
androidforumsDOTCOM/desire-hd-support-troubleshooting/294868-speakers-no-longer-work.html
Cannot hear voice in call
Hi,
Today I was making VOIP call using CSipSimple application in HTC DHD phone. Suddenly voice got broken and I have restarted the application.
After restarting it, I am not able to hear voice of person to whom I am calling.
I have checked speakers and it seems to be working fine. I have tried making normal call (no-VOIP) but still I am not able to hear voice of opposite person. I have checked audio and call setting, everything seems perfect.
Can you please let me know what could be the problem? Actually I have bought phone from India and right now I am in South Africa.
Same problem with ny Nov 2010 Desire HD
johnny191 said:
Hi folks just wanted to let you know I am having the same issues as AnA1995.
It started off as an intermittent fault but now its permanetly off (for calls only)
As soon as you dial a number 'Speaker off' shows up
I did read somewhere on the net that the phone thinks its in a car kit and purposly mutes the internal speaker?
While I don't have phone insurance I was told by carrier (Vodafone Ireland) that it sounded like a manufacturers fault and they would get it fixed under warranty.
So gonna sent it in for service tomorrow.
Here is a link to someone with similar problems:
androidforumsDOTCOM/desire-hd-support-troubleshooting/294868-speakers-no-longer-work.html
Click to expand...
Click to collapse
I got the same problem.
I bought it in Singapore, and brought to where I live now in Jakarta, Indonesia.
After couple months, the internal speaker getting worse and worse, and later on I could not hear anything from it.
Then for call, I use the loudspeaker or headphone, but seems it is not convenient to carry cables or bluetooth headphone for each single call.
I contacted the customer support in Singapore (global waranty), and they asked for factory reset. Have done it, but no result at all.
Then they requested to send it via DHL. Any cost incurred during shipping and handling will be borne to myself.
After tried to check the price of DHL shipping, I found 76 USD per shipping for 1 kg box.. o my God, then I need to pay for USD 152 for vv shipping then??
Bad experience with this...
Considering to go to non-waranty repair center, but don't know the service quality for this desire HD..
Any suggestion? thanks
you can change the speaker simply
just go to YouTube and watch videos about HTC Desire HD Disassembly
in youtube you can't find front speaker !!!
any update on this problem?got unroot,fully stock desire hd with OS version 2.3.3 sense2
i hade a problem like your,but my prob was that i was not hearing the caller and he was not hearing me..when i send it to assistence they told me that i used another charge so i burn a chip..when they send it back to me unrepaired..the mobile was working well im lucky
Yes..even I have this problem for some months now. I have upgraded my SD card to 32gb and reinstalled to factory settings. Have also un installed go launcher ex. Don't know if it is having issues with dhd. But I doubt it is. Havent noticed problem now for two days. Will update if it is solved in coming days. Btb, am on Vodafone India. Or may be is it a network problem !?
Sent from my Desire HD using XDA App
Anybody still have this problem? I can't figure out if it's a hardware problem???
Sent from my Desire HD using XDA App
More than likely it is the receiver. That seems to be the consensus from all the research I have done, as I have the same issue myself. Been looking for an online supplier for that part, but so far have not been successful.
I got the same issue but all seemed to be great with new radio install
Baalzeph said:
I got the same issue but all seemed to be great with new radio install
Click to expand...
Click to collapse
Tried to re-flash my current radio, followed by an updated one with no success.
Back to shopping for the receiver I think.
Edit: Found one... http://www.dockandcover.com/p-receiver-for-htc-desire-hd-9191-phones_5782026
Was having this problem some time ago on a custom rom. Changing my radio fixed it all.
@MDLefevere - what radio did you use. I have the same problem with making phone calls - have to use loudspeaker which is quite awkward.
AnA1995 said:
I've had my DHD for about few months now. But as of few days ago, started to encounter a unusual problem with my Desire HD.
When making a call; there is no sound (expecting a phone ringing sound and the other party voice when he/she pick up). However, upon the other party pick up and answer the phone; cannot hear his/her voice. Immediately switch to speaker mode; can heard both the ringing tone and voice. That means, could only hear his/her voice in speaker mode. As on the answering party, everything works as normal. He/she could hear my voice clearly, but I just cannot hear his/hers. All the above mentioned problem also happen during answering call.
Initially, suspected the speaker maybe faulty. But, after some testings (music, ringtones, video, answering call using speaker mode...etc); the speakers seem fine. So, I presume no problem with speakers. Called the service center and they suggested to reset the phone to factory reset. I did that but still cannot solve the problem. Took out battery, sim card, SD card etc... hard factory reset multiple times still does not help.
Search the web and quite a few had the same problem. However, there seem to have no solution. Please advise if anyone had came across similar problem and if have a solution to it. I really think it is unlikely the hardware problem, unless DHD has 2 speakers. But, from the HTC DHD disassembly video in youtube, it seem DHD has only one speakers. Anyway, I could be wronged. So, please advise and thanks and really appreciated your time.
Info
Android version 2.2.1
Baseband version 12.28g.60.140fu_26.05.05.27_M3
Kernel version 2.6.32.21 -g46445e7 (Fri Jan 28 00:16:54 CST 2011)
Build number 1.84.707.2 CL335251 release-keys
Software number 1.84.707.2
Browser version webKit 3.1
Click to expand...
Click to collapse
I had the same problem with my old phone "motorola defy" which was a common hardware fault in a specific bunch of phones (ones with white backplate) therefore i had it sent to motorola and they had to change the speaker and then it was fixed so i believe you are having same problem here.
@shad0wboss - thanks. I guess I'll have to do just that. Service is the name.
I came upon a dealbreaker issue with bluetooth. I haven't used bluetooth since long before i rooted my desire and have had this issue since last week when i started using bluetooth again.
My headsets are two Sony Ericsson MW600 and the issue is with cm7.2 based ROMs.
I have tried with Mildwild 5.0 and Cronmod 1.05.
The issue consists of sound not being transferred to and from headset at incoming call. Ringtone plays when call comes in and phone button works on headset. Otherwise media plays satisfyingly but not flawless.
A forum search revealed one previous post with same phone, same issue, cm7.2 base and different headset. No answers to that thread, though.
I'd like to collect some experiences on the matter, to present devs with.
Thanks
Problem solved. Bt in conflict with call recording app. Changed to skvalex's call recording app and all good.
I have a similar issue with MIUI rom. how can i change / disable the recording application?
Try uninstalling or freezing it. Then make a call.
As far as i can see, there is no way to remove the recording option.
The recording is disabled (not recording) by default, and i never enabled it.
I did all my checks on clean install.
Try to find a suspicious service and stop it. Any weird thing might be what's interfering with your bt. Try altering every setting that has anything to do with calls. T n' E
I was unable to find some service responsible.
Buy chance, a friend of mine came with the same phone and asked me to root in and install the same rom i have.
in his case the headset worked with original rom and with the rom i use.
the only difference i noticed was different Radio version.
His is 5.10.05.30
and mine is 5.17.05.23
I also think that his device use OLED display and mine SLCD
So, of course you secretly switched phones with him?
Unfortunately no. So the problem is still there.
hi,
I have started facing a new problem with my one V. my phone has undergone a motherboard change recently under warranty and this problem started immediately after i got the device back.whenever I call someone they are unable to hear my voice (I can hear them though). I have to use the earphones to make calls.Music player seems to be working fine. I have also noticed that the video camera does not record sound and microphone dependent software have also stopped working(Guitar tuning software). is this a hardware or a software issue... will a factory reset help? thanks in advance...
loche said:
hi,
I have started facing a new problem with my one V. my phone has undergone a motherboard change recently under warranty and this problem started immediately after i got the device back.whenever I call someone they are unable to hear my voice (I can hear them though). I have to use the earphones to make calls.Music player seems to be working fine. I have also noticed that the video camera does not record sound and microphone dependent software have also stopped working(Guitar tuning software). is this a hardware or a software issue... will a factory reset help? thanks in advance...
Click to expand...
Click to collapse
sine u have not rooted your phone, give it back to the htc care!
Hey folks,
So I have a problem with my Sony Xperia Z1C (D5503), and would appreciate some input on my theories as to how to fix it, at which I have yet to be successful.
I live in China, and I bought my lovely device on Taobao a few months back for a very discounted price (risky, of course, and to be certain this is where the issues stem from). I purchased the Hong Kong version instead of the Chinese version, because the Chinese version is built to block Google Play by default and comes with a bunch of junk apps. Anyway, I was stupid and didn't get a chance to use it before the seller's 7-day return policy was up, so it was too late for a return after I found out about its issue.
The issue is this: when I receive a call, the caller cannot hear my voice. Not that it's completely silent, it's just muffled and quiet. I've tried various things, turning on and off the Microphone Noise Suppression option, adjusting the caller's sound options, but nothing; it seems there's a defect with the microphone. When I switch to speakerphone during a call, however, there are no problems. On a related note, the same thing is true when I use apps like Skype and particularly WeChat: if I send someone a voice message, they can barely hear me. Only when I use a headset are there no problems. So, to continue using this phone, I've succumbed to bringing my headphones around with me and plug them in when I receive calls or have to send a voice message.
So the microphone's screwy? Interestingly, when I record with other apps, like the Sound Recorder app, there are no problems. It picks everything up perfectly. It must be recording on "speakerphone" for this app, if that makes sense; right?
Anyway, I was wondering (hoping) if the kernel loaded on my phone has anything to do with it. It's the stock kernel but one that seems to be used more for the Xperia Z1. Since I'm mentioning it, here are all the specs:
Model: D5503
Android Version: 4.4.4
Baseband version: 8974-AAAAANAZQ-10270054-61
Kernel version: 3.4.0-perf-gaee6e5a [email protected] #1 Thu Oct 9 09:14:33 2014
Build Number: 14.4.A.0.157
Anyway, I still have this hope that the problem is fixable. I am inclined to wait for the rollout of Lollipop for the Z1C, but that could be months, and this has been going on long enough as it is.
I'd appreciate any input, especially if you think I'm on (or not on) the right track thinking that flashing a new kernel may make a difference, assuming it is a conflict with the firmware. Or, perhaps I should just accept that I was sold a defective product for a decent price (I mean, everything else is working OK...).
Should also add, running the service diagnostic test for both primary and secondary microphones provides clear, audible results.
A few additional details, that may be of interest: my phone is rooted, with SuperSU as the app. The stock version of the app is a system app, but when I update the app, it loses its system app status and also does not successfully update the binary. I couldn't install busybox for the longest time but was finally able to do so through the advanced root options FlashTool. This is interesting, I think. Also, there is no recovery mode.
Thanks for your time!
jujube123 said:
So the microphone's screwy? !
Click to expand...
Click to collapse
Looking at the Sony forums there are a lot of complaints about muffled calls and poor microphone on voice calls, with no comment from any Sony moderators, which isn't a good sign.
One suggestion was to turn off the "Microphone noise suppression" option in call settings. Another was to not have the call on speakerphone.
Someone else suggested editing build prop, which if you've got a rooted phone should be easy.
persist.audio.fluence.voicecall : false
I think this turns the audio post processing off.
You should get recovery working, try installing the latest recovery from NUTs dev page, this installs from your PC. This will help you get a working SuperSU as it will restart in recovery mode.
The file you are looking for is called
Z1C-lockeddualrecovery2.8.2-RELEASE.installer.zip
Once you have recovery you could do a nandroid backup and experiment with a factory reset.
If all that fails, it looks like it's a problem limited to Sony stock builds, so it might be worth experimenting putting a CM rom on your phone. Obviously read up on how to do this properly, and make a copy of your TA partition so you can back to stock if you change your mind.
This page is a good place to start.
Android Auto not working with SM-N910A
I've posted in Reddit, and they sent me here, so here goes nothing:
I'm not getting any sound through Android Auto, or more specifically, no sound at all when Car Mode is enabled (even though Bluetooth), which runs in tandem with Android Auto. I've factory reset, cleared Dalvik/app cache, app data, reinstalled the app, installed 3 updates to Android Auto since the problem began, verified that the radio's firmware is up to date, and various other semi-targeted troubleshooting steps. I went by Best Buy today and had the Samsung Experience Shop reflash the phone. I've tried my phone on another Kenwood DDX9702S and a Pioneer 4100NEX with no luck. I've also tried different phones (both a Galaxy S6 for Android Auto and a iPhone 6 for Car Play) and both worked. I've contacted Kenwood (the radio manufacturer), AT&T, Google (who only offers support through Twitter), and Samsung. Google's Twitter support is a joke. I've been going back and forth for over two weeks now with as long a week between responses from them. I just received a response from them on Twitter, which appears to be them throwing in the towel: "Thanks for the update, we'll keep investigating on our end." I get no audio through Maps, texts, or music apps. There is audio through the phone function. If I swipe down and tap to disable car mode, Android Auto shuts down, but I can at least play music through Bluetooth. If I crank the volume up, I can hear faint static, so I know the speakers are hot, it just seems like the audio isn't getting routed to the right place. I've seen at least one other app review from someone with the same phone reporting the same problem.
Reddit seems to think it's an audio routing bug, possibly in the mixer_paths.xml file. I don't know enough about this to do anything useful to it to fix it.
Does anyone have any troubleshooting suggestions, or how to get one of the companies involved to take my issue more seriously? The Reddit user suggested that if this was an audio routing issue, a fix may be found on the XDA Developer forums. I haven't been able to find anything yet. Thoughts?
I managed to fix it; a factory restore without restoring a data backup did the trick.
I got mine to work by turning off "Use for media audio" in the bluetooth settings on my phone
I have the same problem, did you find a fix? I just got the update from my dealership on my 2016 Chevy Colorado and cannot hear sound through Android Auto either. I also use a samsung note 4 with 5.1.1 and I'm unable to find any fixes. Please share fix if you have one, thanks.
Same issue 2016 Hyundai Tucson, Huawei P9 Android 6. Tried playing with Bluetooth settings, etc, no luck. At one point sound was coming out of the phone while the car was on AA.