I've had my DHD for about few months now. But as of few days ago, started to encounter a unusual problem with my Desire HD.
When making a call; there is no sound (expecting a phone ringing sound and the other party voice when he/she pick up). However, upon the other party pick up and answer the phone; cannot hear his/her voice. Immediately switch to speaker mode; can heard both the ringing tone and voice. That means, could only hear his/her voice in speaker mode. As on the answering party, everything works as normal. He/she could hear my voice clearly, but I just cannot hear his/hers. All the above mentioned problem also happen during answering call.
Initially, suspected the speaker maybe faulty. But, after some testings (music, ringtones, video, answering call using speaker mode...etc); the speakers seem fine. So, I presume no problem with speakers. Called the service center and they suggested to reset the phone to factory reset. I did that but still cannot solve the problem. Took out battery, sim card, SD card etc... hard factory reset multiple times still does not help.
Search the web and quite a few had the same problem. However, there seem to have no solution. Please advise if anyone had came across similar problem and if have a solution to it. I really think it is unlikely the hardware problem, unless DHD has 2 speakers. But, from the HTC DHD disassembly video in youtube, it seem DHD has only one speakers. Anyway, I could be wronged. So, please advise and thanks and really appreciated your time.
Info
Android version 2.2.1
Baseband version 12.28g.60.140fu_26.05.05.27_M3
Kernel version 2.6.32.21 -g46445e7 (Fri Jan 28 00:16:54 CST 2011)
Build number 1.84.707.2 CL335251 release-keys
Software number 1.84.707.2
Browser version webKit 3.1
Humm.... seem not so common problem. Anyway, went down to service center and they claimed to be receiver faulty. I am not sure how this problem is related to receiver. Anyway, I still hold on to my phone and schedule to send for repair if still unable to find a solution and get it to work by Monday. Thanks for viewing.
AnA1995 said:
Humm.... seem not so common problem. Anyway, went down to service center and they claimed to be receiver faulty. I am not sure how this problem is related to receiver. Anyway, I still hold on to my phone and schedule to send for repair if still unable to find a solution and get it to work by Monday. Thanks for viewing.
Click to expand...
Click to collapse
never heard of such a problem before on DHD.. i might not be able to help as ur on official rom.
Leather|Face said:
never heard of such a problem before on DHD.. i might not be able to help as ur on official rom.
Click to expand...
Click to collapse
yh thats true, if he wasnt then it could just the a bug on the custom rom.
Desire HD Call volume
Hi folks just wanted to let you know I am having the same issues as AnA1995.
It started off as an intermittent fault but now its permanetly off (for calls only)
As soon as you dial a number 'Speaker off' shows up
I did read somewhere on the net that the phone thinks its in a car kit and purposly mutes the internal speaker?
While I don't have phone insurance I was told by carrier (Vodafone Ireland) that it sounded like a manufacturers fault and they would get it fixed under warranty.
So gonna sent it in for service tomorrow.
Here is a link to someone with similar problems:
androidforumsDOTCOM/desire-hd-support-troubleshooting/294868-speakers-no-longer-work.html
Cannot hear voice in call
Hi,
Today I was making VOIP call using CSipSimple application in HTC DHD phone. Suddenly voice got broken and I have restarted the application.
After restarting it, I am not able to hear voice of person to whom I am calling.
I have checked speakers and it seems to be working fine. I have tried making normal call (no-VOIP) but still I am not able to hear voice of opposite person. I have checked audio and call setting, everything seems perfect.
Can you please let me know what could be the problem? Actually I have bought phone from India and right now I am in South Africa.
Same problem with ny Nov 2010 Desire HD
johnny191 said:
Hi folks just wanted to let you know I am having the same issues as AnA1995.
It started off as an intermittent fault but now its permanetly off (for calls only)
As soon as you dial a number 'Speaker off' shows up
I did read somewhere on the net that the phone thinks its in a car kit and purposly mutes the internal speaker?
While I don't have phone insurance I was told by carrier (Vodafone Ireland) that it sounded like a manufacturers fault and they would get it fixed under warranty.
So gonna sent it in for service tomorrow.
Here is a link to someone with similar problems:
androidforumsDOTCOM/desire-hd-support-troubleshooting/294868-speakers-no-longer-work.html
Click to expand...
Click to collapse
I got the same problem.
I bought it in Singapore, and brought to where I live now in Jakarta, Indonesia.
After couple months, the internal speaker getting worse and worse, and later on I could not hear anything from it.
Then for call, I use the loudspeaker or headphone, but seems it is not convenient to carry cables or bluetooth headphone for each single call.
I contacted the customer support in Singapore (global waranty), and they asked for factory reset. Have done it, but no result at all.
Then they requested to send it via DHL. Any cost incurred during shipping and handling will be borne to myself.
After tried to check the price of DHL shipping, I found 76 USD per shipping for 1 kg box.. o my God, then I need to pay for USD 152 for vv shipping then??
Bad experience with this...
Considering to go to non-waranty repair center, but don't know the service quality for this desire HD..
Any suggestion? thanks
you can change the speaker simply
just go to YouTube and watch videos about HTC Desire HD Disassembly
in youtube you can't find front speaker !!!
any update on this problem?got unroot,fully stock desire hd with OS version 2.3.3 sense2
i hade a problem like your,but my prob was that i was not hearing the caller and he was not hearing me..when i send it to assistence they told me that i used another charge so i burn a chip..when they send it back to me unrepaired..the mobile was working well im lucky
Yes..even I have this problem for some months now. I have upgraded my SD card to 32gb and reinstalled to factory settings. Have also un installed go launcher ex. Don't know if it is having issues with dhd. But I doubt it is. Havent noticed problem now for two days. Will update if it is solved in coming days. Btb, am on Vodafone India. Or may be is it a network problem !?
Sent from my Desire HD using XDA App
Anybody still have this problem? I can't figure out if it's a hardware problem???
Sent from my Desire HD using XDA App
More than likely it is the receiver. That seems to be the consensus from all the research I have done, as I have the same issue myself. Been looking for an online supplier for that part, but so far have not been successful.
I got the same issue but all seemed to be great with new radio install
Baalzeph said:
I got the same issue but all seemed to be great with new radio install
Click to expand...
Click to collapse
Tried to re-flash my current radio, followed by an updated one with no success.
Back to shopping for the receiver I think.
Edit: Found one... http://www.dockandcover.com/p-receiver-for-htc-desire-hd-9191-phones_5782026
Was having this problem some time ago on a custom rom. Changing my radio fixed it all.
@MDLefevere - what radio did you use. I have the same problem with making phone calls - have to use loudspeaker which is quite awkward.
AnA1995 said:
I've had my DHD for about few months now. But as of few days ago, started to encounter a unusual problem with my Desire HD.
When making a call; there is no sound (expecting a phone ringing sound and the other party voice when he/she pick up). However, upon the other party pick up and answer the phone; cannot hear his/her voice. Immediately switch to speaker mode; can heard both the ringing tone and voice. That means, could only hear his/her voice in speaker mode. As on the answering party, everything works as normal. He/she could hear my voice clearly, but I just cannot hear his/hers. All the above mentioned problem also happen during answering call.
Initially, suspected the speaker maybe faulty. But, after some testings (music, ringtones, video, answering call using speaker mode...etc); the speakers seem fine. So, I presume no problem with speakers. Called the service center and they suggested to reset the phone to factory reset. I did that but still cannot solve the problem. Took out battery, sim card, SD card etc... hard factory reset multiple times still does not help.
Search the web and quite a few had the same problem. However, there seem to have no solution. Please advise if anyone had came across similar problem and if have a solution to it. I really think it is unlikely the hardware problem, unless DHD has 2 speakers. But, from the HTC DHD disassembly video in youtube, it seem DHD has only one speakers. Anyway, I could be wronged. So, please advise and thanks and really appreciated your time.
Info
Android version 2.2.1
Baseband version 12.28g.60.140fu_26.05.05.27_M3
Kernel version 2.6.32.21 -g46445e7 (Fri Jan 28 00:16:54 CST 2011)
Build number 1.84.707.2 CL335251 release-keys
Software number 1.84.707.2
Browser version webKit 3.1
Click to expand...
Click to collapse
I had the same problem with my old phone "motorola defy" which was a common hardware fault in a specific bunch of phones (ones with white backplate) therefore i had it sent to motorola and they had to change the speaker and then it was fixed so i believe you are having same problem here.
@shad0wboss - thanks. I guess I'll have to do just that. Service is the name.
Related
Hi Everyone!
I am experiencing problem with my xda2s. every few days (specially after using WMP) when I answer an incoming or making an out going call, my phone speakers always silent? but the other party could hear me clearly. I have no problem playing music or whatsover. it happens only when i am using the phone function. I will need soft reset in order to fix the problem.
Does it happen to anyone else? I am currently using Rom v1.31 and v1.08 for Radio. Can anyone give me some suggestions?
Thanks.
Me too
:evil:
My pda2k make the same, with radio v1.06 and yet with 1.08. I emailed imate they told me to wait dor a soon update (soon !!!).
me too with i matepda2k
I have experienced a similar problem with my XDAII Mini. The unit thought it it was using a head set, so it disabled the speaker. I fixed this by simply cleaning out a spec of dust/grime int eh headphone port. Since then, no problem
hi,
I have started facing a new problem with my one V. my phone has undergone a motherboard change recently under warranty and this problem started immediately after i got the device back.whenever I call someone they are unable to hear my voice (I can hear them though). I have to use the earphones to make calls.Music player seems to be working fine. I have also noticed that the video camera does not record sound and microphone dependent software have also stopped working(Guitar tuning software). is this a hardware or a software issue... will a factory reset help? thanks in advance...
loche said:
hi,
I have started facing a new problem with my one V. my phone has undergone a motherboard change recently under warranty and this problem started immediately after i got the device back.whenever I call someone they are unable to hear my voice (I can hear them though). I have to use the earphones to make calls.Music player seems to be working fine. I have also noticed that the video camera does not record sound and microphone dependent software have also stopped working(Guitar tuning software). is this a hardware or a software issue... will a factory reset help? thanks in advance...
Click to expand...
Click to collapse
sine u have not rooted your phone, give it back to the htc care!
Hey folks,
So I have a problem with my Sony Xperia Z1C (D5503), and would appreciate some input on my theories as to how to fix it, at which I have yet to be successful.
I live in China, and I bought my lovely device on Taobao a few months back for a very discounted price (risky, of course, and to be certain this is where the issues stem from). I purchased the Hong Kong version instead of the Chinese version, because the Chinese version is built to block Google Play by default and comes with a bunch of junk apps. Anyway, I was stupid and didn't get a chance to use it before the seller's 7-day return policy was up, so it was too late for a return after I found out about its issue.
The issue is this: when I receive a call, the caller cannot hear my voice. Not that it's completely silent, it's just muffled and quiet. I've tried various things, turning on and off the Microphone Noise Suppression option, adjusting the caller's sound options, but nothing; it seems there's a defect with the microphone. When I switch to speakerphone during a call, however, there are no problems. On a related note, the same thing is true when I use apps like Skype and particularly WeChat: if I send someone a voice message, they can barely hear me. Only when I use a headset are there no problems. So, to continue using this phone, I've succumbed to bringing my headphones around with me and plug them in when I receive calls or have to send a voice message.
So the microphone's screwy? Interestingly, when I record with other apps, like the Sound Recorder app, there are no problems. It picks everything up perfectly. It must be recording on "speakerphone" for this app, if that makes sense; right?
Anyway, I was wondering (hoping) if the kernel loaded on my phone has anything to do with it. It's the stock kernel but one that seems to be used more for the Xperia Z1. Since I'm mentioning it, here are all the specs:
Model: D5503
Android Version: 4.4.4
Baseband version: 8974-AAAAANAZQ-10270054-61
Kernel version: 3.4.0-perf-gaee6e5a [email protected] #1 Thu Oct 9 09:14:33 2014
Build Number: 14.4.A.0.157
Anyway, I still have this hope that the problem is fixable. I am inclined to wait for the rollout of Lollipop for the Z1C, but that could be months, and this has been going on long enough as it is.
I'd appreciate any input, especially if you think I'm on (or not on) the right track thinking that flashing a new kernel may make a difference, assuming it is a conflict with the firmware. Or, perhaps I should just accept that I was sold a defective product for a decent price (I mean, everything else is working OK...).
Should also add, running the service diagnostic test for both primary and secondary microphones provides clear, audible results.
A few additional details, that may be of interest: my phone is rooted, with SuperSU as the app. The stock version of the app is a system app, but when I update the app, it loses its system app status and also does not successfully update the binary. I couldn't install busybox for the longest time but was finally able to do so through the advanced root options FlashTool. This is interesting, I think. Also, there is no recovery mode.
Thanks for your time!
jujube123 said:
So the microphone's screwy? !
Click to expand...
Click to collapse
Looking at the Sony forums there are a lot of complaints about muffled calls and poor microphone on voice calls, with no comment from any Sony moderators, which isn't a good sign.
One suggestion was to turn off the "Microphone noise suppression" option in call settings. Another was to not have the call on speakerphone.
Someone else suggested editing build prop, which if you've got a rooted phone should be easy.
persist.audio.fluence.voicecall : false
I think this turns the audio post processing off.
You should get recovery working, try installing the latest recovery from NUTs dev page, this installs from your PC. This will help you get a working SuperSU as it will restart in recovery mode.
The file you are looking for is called
Z1C-lockeddualrecovery2.8.2-RELEASE.installer.zip
Once you have recovery you could do a nandroid backup and experiment with a factory reset.
If all that fails, it looks like it's a problem limited to Sony stock builds, so it might be worth experimenting putting a CM rom on your phone. Obviously read up on how to do this properly, and make a copy of your TA partition so you can back to stock if you change your mind.
This page is a good place to start.
Hi all
Since installing HD revolution when someone calls I can't hear them but they can hear me, camera remote control and everything else working perfectly, if I put the phone on speaker phone I can hear the person from the bottom speaker, also when playing music it only comes out of bottom speaker. I have wiped dalvik etc still nothing and I have reverted to leedroid and insercoin roms still the same. When playing music on insercoin which I'm currently on it says cannot disable boomsound when using internal speakers and the option is blanked out which is strange, which leads me to belive that hopefully it could be software and not hardware.
Any ideas please guys?
My wife is having the same issue. (Running stock ROM)
Have you had any luck with a solution Maverick?
Anyone else out there come across this issue?
Thanks,
Hi
mushyg said:
My wife is having the same issue. (Running stock ROM)
Have you had any luck with a solution Maverick?
Anyone else out there come across this issue?
Thanks,
Click to expand...
Click to collapse
Really sorry for late reply, in the end no didn't get it working I think it was hardware related as I tried everything software wise. I decided to sell it on ebay few weeks back got £150 for it.
Sorry couldn't help anymore
Mav
No worries.
It has turned out to be a hardware issue with my wife's phone. The speaker at the top of the phone had given up.
It's with HTC now so we'll see what happens...
Just to wrap this up... Phone was away with HTC for around 10 days and has returned with both speakers working again as new.
V happy Mrs.
X-posting from the Pixel forum for more exposure.
I got a Pixel purchased from JB HiFi last Dec. Now I am facing the mic issue where the other party cannot hear me, in addition it would playback a loud whining sound when I put it to call speaker only.
Tested the mic on a voice recorder app and camera video, both playback my voice audio normally.
Edit: This only happened after the August update. Done a full wipe/factory reset, issues still persist.
How to go about the warranty process for an Australian set, Google Australia or through the retailer (jb hifi)?
I am not residing in Aus but had a friend brought it back for me, will go through my friend again to settle this issue so all advice is welcome in order not to trouble him too much.
Try to flash a different radio
Where are you located?
It sounds like a hassle to have to send the phone to your friend to take it into JB hifi.
I suggest you contact google via the support on your phone and tell them of the issues you are facing and your current situation - i'm sure they will see to resolving your issues.