Nexus 5X boot looping issue - Nexus 5X Q&A, Help & Troubleshooting

Hello, I was wondering if anyone could help me with my Nexus 5X. I was on Instagram looking at videos and it froze and wouldn't respond at all. The screen then went black, and then turned back on. It showed the Google logo, turned off, and then turn back on and repeat. I have never encountered boot looping, but I'm guessing that's what this is? This happens for about 20 minutes, and then it will finally boot normally. Once the phone is on, if I try to do certain tasks (opening a camera app, or some sort of chatting app), it will freeze again, and will start boot looping again. I am running Android 7.1.2, and I just installed the August 5th security patch. I have left the phone turned off for about an hour, and turned it back on and it still has the issue.

xampul said:
Hello, I was wondering if anyone could help me with my Nexus 5X. I was on Instagram looking at videos and it froze and wouldn't respond at all. The screen then went black, and then turned back on. It showed the Google logo, turned off, and then turn back on and repeat. I have never encountered boot looping, but I'm guessing that's what this is? This happens for about 20 minutes, and then it will finally boot normally. Once the phone is on, if I try to do certain tasks (opening a camera app, or some sort of chatting app), it will freeze again, and will start boot looping again. I am running Android 7.1.2, and I just installed the August 5th security patch. I have left the phone turned off for about an hour, and turned it back on and it still has the issue.
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You are not the only one...
https://forum.xda-developers.com/nexus-5x/general/untested-nexus-5x-bootloop-death-fix-t3641199

did you have this issue fixed? Im having the same problem with my nexus 5x
Did you have this issue fixed? Im having the same problem with my nexus 5x
shut_down said:
You are not the only one...
https://forum.xda-developers.com/nexus-5x/general/untested-nexus-5x-bootloop-death-fix-t3641199
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Click to collapse

maggie_do said:
Did you have this issue fixed? Im having the same problem with my nexus 5x
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I bought mine 3 months ago, so I didn't get that issue yet.
Sent from my Nexus 5X using Tapatalk

call google support so that they can check what is happening..

Related

[Q] Nexus 7 Lit Black Screen when Trying to Awake

Hey,
I have been experiencing a bit of weird bug with my Nexus 7 2013. Basically, when I go to use my Nexus after it has been idling for a little while, it will often be on when I open the tablet from its case. However, it does not display any typical Android elements but shows only a lit black screen...I have to hard reset it to get it back to normal function...
Any ideas? Very perplexed....I have tried different kernels and factory reset several times.
--Android 4.4.4 (Rooted)
--Kernal: Faux Kernel 22u/Franco R17
One thing to note: I can replicate the behavior by quickly pressing the power button several times. It goes right into the 'lit black screen' and needs to be reset.
Thank you!
dsudi19 said:
Hey,
I have been experiencing a bit of weird bug with my Nexus 7 2013. Basically, when I go to use my Nexus after it has been idling for a little while, it will often be on when I open the tablet from its case. However, it does not display any typical Android elements but shows only a lit black screen...I have to hard reset it to get it back to normal function...
Any ideas? Very perplexed....I have tried different kernels and factory reset several times.
--Android 4.4.4 (Rooted)
--Kernal: Faux Kernel 22u/Franco R17
One thing to note: I can replicate the behavior by quickly pressing the power button several times. It goes right into the 'lit black screen' and needs to be reset.
Thank you!
Click to expand...
Click to collapse
What do you mean by 'lit black screen'? It sounds like a hardware problem to me.
-----------------------------------------------------------
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Press The Thanks Button.
DEVICE:
Nexus 7 2013 LTE (DEB)
Stock 4.4.3 KUT84L
Stock Kernel
I have the same problem with my nexus 7 2013. It happens very often. When the screen was turned off for a while, it won't react to anything and the screen stays black, but the notification led is still active. The only thing that helps is pushing the power button very long. Then the Google logo shows up and it boots up normally. The tablet is on original Android 4.4.4 not rooted.
I will ask for an exchange in the next couple days.
gaschue said:
I have the same problem with my nexus 7 2013. It happens very often. When the screen was turned off for a while, it won't react to anything and the screen stays black, but the notification led is still active. The only thing that helps is pushing the power button very long. Then the Google logo shows up and it boots up normally. The tablet is on original Android 4.4.4 not rooted.
I will ask for an exchange in the next couple days.
Click to expand...
Click to collapse
Great haha. I know that I am not the only person with this problem now ...So you think it is hardware related and not software?
If so, UGH! I've already had to sent this POS in twice now .

Screen on my 5X is randomly goes black

Is anybody have the same problem? Screen on my 5X sometimes goes black, its still working but its completly black. It is happening when Im using apps like snapchat, facebook, or sometimes i don't even need to do anything, it just go randomly black and after couple pushes of power button or even several restarts of phone screen back to normal. I tried factory reset but it doesn't work.
You should return it for warranty replacement (if you have not installed any custom ROM or modification...)
It happened to my wife's 5x, the replacement phone is just fine
Dashaien said:
Is anybody have the same problem? Screen on my 5X sometimes goes black, its still working but its completly black. It is happening when Im using apps like snapchat, facebook, or sometimes i don't even need to do anything, it just go randomly black and after couple pushes of power button or even several restarts of phone screen back to normal. I tried factory reset but it doesn't work.
Click to expand...
Click to collapse
Are you rooted? This happened to me yesterday twice. I'm on MDB08L, rooted with classic method and xposed installed with gravitybox....
Also, I was low on battery, around 15%
I've had it happen a couple of times too. Seems totally random, doesn't appear to be linked to any particular app, process, or battery state in my case.
I have installed Chroma rom this morning. No black screen since then... I'll update tomorrow.
UPDATE: Second day with chroma, no black screen so far.
Update 2: still no black screen...

Screen starts blinking after turning the screen off and on

Hi everybody,
Is anybody else having the issue that the screen starts blinking (turning off and on) when you turned the screen off and later back on again?
At the moment I can use my phone only right after rebooting, after that the screen will keep going on and off till I reboot.
I have experienced this a couple times so far. The screen just keeps waking up a few seconds after it turns off (either from timeout or manually turning it off) and it loops until I reboot.
Interestingly it also happened on my 6P once. It might be an Android 7 issue or a rogue app? I think it happened to my 6P before I got the 7.1 beta OTA.
Kicking this one up cause I get the feeling I bought a broken phone.
I also checked and when I do a factory reset the screen flashing also happens during the setup wizard.

Powering down

Hi all... I've been using android devices since day one and love the pixel c.
I'm just having a problem where every time I shut down the device I come back to it at the end of the day and the LED lights on the back of the tablet on and it seems like the tablet has been on all day and has no power?
I'm definitely powering it down as it says power off and I let it power down yeah but it just doesn't seem to be powering down properly. Are others experiencing this issue.
Laters,
PJ
My wife is experiencing this same thing with hers though I was wondering if she was closing the folio cover before it fully powered off. I noticed that when the screen goes black a few seconds after choosing power off, the image is still there as if the backlight on the screen was turned off. I seem to not have the issue she's experiencing when I power it down.
Not to hijack but I was wondering if you or others were having issue with the tablet randomly rebooting? It happened a few times after listening to Google Play Music for a few minutes (each time) while connected to an external Bluetooth speaker tonight and twice a week ago while I was trying to do the same thing.
Sent from my VS995 using Tapatalk
Just another note about these issues...I was in the kitchen today doing something's and out of the corner of my eye I see the Android/Google splash screen then boot to the lock screen. I Then asked my wife if she powered on the tablet today and she said no...so is this thing powering itself on now? I swear this only happened after the latest update because this thing has been rock solid.
Sent from my VS995 using Tapatalk
I know this is an old thread but I'm interested to see if you still have this isssue as I am having the same problem. I have narrowed down the cause to the Netflix app.
If I use Netflix then the tablet will freeze on shutdown. The backlighting won't turn off and the LED remains lit.
If I force close Netflix from settings before shutting down then the tablet shuts down normally.
Since i installed the beta android 8.1 my tablet has been running great. No issues turning off and youtube browsing videos while watching a video is FINALLY fixed!!!!!!!
Thanks richardtribes. I have installed the 8.1 beta. My tablet does now shut down correctly after using Netflix, although I'm finding that videos that I attempt to play in Netflix are now scrambled. I think there must be some issues with either codecs or DRM on the Pixel C.

Freezes when screen turns off

Hey so I have this promblem, I just got the phone today and I seem to have some problem with it, it works fine and all but when I turn my screen off and wait for some time, after that I can't turn the screen back on....its like it's frozen and only hard reboot helps, can someone help me with that please?
Are you on stock?
Yeah, but I found the issue. The issue was that I downloaded from xda Pixel 2 live wallpapers and it probably was the reason why it lagged, I deleted it and phone doesn't seem to freeze when the screen is turned off

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