Screen on my 5X is randomly goes black - Nexus 5X Q&A, Help & Troubleshooting

Is anybody have the same problem? Screen on my 5X sometimes goes black, its still working but its completly black. It is happening when Im using apps like snapchat, facebook, or sometimes i don't even need to do anything, it just go randomly black and after couple pushes of power button or even several restarts of phone screen back to normal. I tried factory reset but it doesn't work.

You should return it for warranty replacement (if you have not installed any custom ROM or modification...)
It happened to my wife's 5x, the replacement phone is just fine

Dashaien said:
Is anybody have the same problem? Screen on my 5X sometimes goes black, its still working but its completly black. It is happening when Im using apps like snapchat, facebook, or sometimes i don't even need to do anything, it just go randomly black and after couple pushes of power button or even several restarts of phone screen back to normal. I tried factory reset but it doesn't work.
Click to expand...
Click to collapse
Are you rooted? This happened to me yesterday twice. I'm on MDB08L, rooted with classic method and xposed installed with gravitybox....
Also, I was low on battery, around 15%

I've had it happen a couple of times too. Seems totally random, doesn't appear to be linked to any particular app, process, or battery state in my case.

I have installed Chroma rom this morning. No black screen since then... I'll update tomorrow.
UPDATE: Second day with chroma, no black screen so far.
Update 2: still no black screen...

Related

[Q] Phone stuck in screensaver mode

Hi!
I brought my Xperia Play phone USED two years ago and I've never had any problems with it.
However, recently, the phone has started to freeze itself in "screensaver" mode (Where the screen goes black after 15 seconds and locks the phone), but the screen won't light up no matter which button I press. I've had to restart the phone every time this happens.
It's been behaving strange at start up as well, as it sometimes take 20 minutes just for it to turn on, while on other occasions, it won't turn on at all!
Is this problem caused by the battery, or is it the hardware?
Is it with stock firmware?
Vortelf said:
Is it with stock firmware?
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Click to collapse
Yes.
I've never modded it or installed custom firmware/apps.
Have you tried factory resetting it?
Vortelf said:
Have you tried factory resetting it?
Click to expand...
Click to collapse
Yes, but it didn't fix it. The problem still occurs.
tldr: Black screen, no display, everything works "under" (I can answer the phone etc). Not a flex cable problem because occurs randomly, regardless of the slider being open or closed. The problem also occurs during boot up, so rather not a software problem.
I think I have something similiar. Everything was fine until a few days ago the screen didn't want to unlock..or at least I thought it was that.
Basically the phone sometimes works OK but sometimes if I turn off (lock) the screen, it won't go back. To be precise, the phone works and if someone calls me I can pick it up moving the finger where the slider should be, it's just the display doesn't turn on. Same goes for booting, bootloader logo etc, so IMO it's not a software problem.
Strange thing is that it just randomly pops back, sometimes when I move the gamepad slider, sometimes when I put in a jack cable or if I hard reset the phone (remove battery). I've had problems with the flex cable in the past and this time I know that it's not it (no difference if I open/close the slider).
My guess would be some power supply or LCD driver IC issues, because the screen stops working almost everytime if I put the phone into the dock. Moreover, if the screen doesn't work, the orange charging LED is not working (green and blue are OK). The moment the screen starts working, the orange charging LED starts working too.
it's very strange but I'm used to electronics doing strange stuff. Just wondering if I should give a try disassembling the phone and trying to fix it or just buy a new one or something?
I might add that I have bought a new battery ~3 months ago, but it's been working fine to this point. I have tried if the same problem occurs with the old/original battery and it's the same.
well, any ideas?
edit: This video shows something very similiar (except the backlight): https://www.youtube.com/watch?v=m4p0-kv1cxA
Same problem. And I guess this guy has it too.
http://forum.xda-developers.com/xperia-play/help/problem-flex-cable-brightness-t2803991
Any help?

Screen Freeze

Weird thing started happening.. never had this since I got the phone.
Sometimes when I turn off the screen at random time when I want to turn it on it's just black but the soft keys light up,when I take a screenshot the image is all black. I have to pull out the battery (had this happen twice within 2 days)
I have no idea what could be causing this I didn't install much apps since those 2 days,maybe some app update?but how can I find out what's causing it. Thanks!

Homescreen going black

Hey all,
I have searched the web, but most of the info I found relates to the screen going black during calls, which isn't the problem I'm having. My screen is actually fine during/after calls.
This is happening to me randomly and is just the home screen. The lock screen and notifications are still visible when this problem occurs.
I can randomly press the screen hoping to hit an app and they open fine. Sometimes when I back out of the app, the homescreen returns to normal although it can take a few goes, sometimes I have to restart the phone. It isn't happening all the time, in fact before today the last time it happened was Wednesday. I'm just worried that it will become more frequent and as is stands I am still under the 30 days in which I can return the phone for a refund.
I was using Go Launcher Z, although I have returned to the default launcher in case that's what the problem is. Phone has all updates installed, is on 5.1 with the build number LMY47D.
I cannot boot into recovery mode to wipe the cache partition, I must have tried about 30 times. Majority of time the phone just turns on, a couple of times it came up with the option to do a factory reset.
Would appreciate any help

Black Screen

When I was using this phone the screen suddenly turned black. No powering off or anything, the phone was nearly fully charged anyway. Nothing seems to be working anymore. I tried turning it back on but it's completely unresponsive. It won't even charge anymore. I was wondering if there was any solutions to this and if other people where having this problem or did my phone just brick itself
Are you able to get to the bootloader? by pressing volume + and power at the same time. It may be worth trying to flash stock also. I am no expert its just what I would try.
MrPureskill said:
When I was using this phone the screen suddenly turned black. No powering off or anything, the phone was nearly fully charged anyway. Nothing seems to be working anymore. I tried turning it back on but it's completely unresponsive. It won't even charge anymore. I was wondering if there was any solutions to this and if other people where having this problem or did my phone just brick itself
Click to expand...
Click to collapse
try using spflash all format + download flash stock rom
MrPureskill said:
When I was using this phone the screen suddenly turned black. No powering off or anything, the phone was nearly fully charged anyway. Nothing seems to be working anymore. I tried turning it back on but it's completely unresponsive. It won't even charge anymore. I was wondering if there was any solutions to this and if other people where having this problem or did my phone just brick itself
Click to expand...
Click to collapse
look here and flash stock rom again
http://forum.xda-developers.com/elephone-p8000/help/how-to-guideline-install-mtk-drivers-t3334698
Hello there. I have the same problem, phone suddenly stopped to show anything on the screen, it is comleptely black. Tried to reflash few original roms, without a succsess. Replacing lcd did also not solved the problem. Did anyone find a solution?
Thanx
Did you try to format + reflash using spflash? Check out my video walk thru.
https://youtu.be/rzKll-HG6rQ
Sent from my p8000 using Tapatalk
Of course I did. But at no avail. Today, I found out, that the new screen is partially working. I can see very dark picture, it means, I have no back light. Tried to set it up from engineers mode, but no luck.
So the new screen is on, but without back light, and the phone heats pretty much in the top area.
storm525 said:
Of course I did. But at no avail. Today, I found out, that the new svreen is partialy working. I can see very dark picture, it means, I have no backlight. Tried to set it up from engineers mide, but no luck.
So the new screen is on, but without bacjlight, ans the phone heats pretty much in the top area.
Click to expand...
Click to collapse
If so. Try to pull down the statusbar and swipe a bit under the statusbar line, in the top of the screen from left to right, with some luck you will tap the brightness switcher
Gesendet von meinem Metal mit Tapatalk
I can connect to the phone through Vysor, and when I change the brightness level there, there is no change at all. The Phone does not react to any settings change at all.
Tried eragon rom, but still no change....
storm525 said:
Hello there. I have the same problem, phone suddenly stopped to show anything on the screen, it is comleptely black. Tried to reflash few original roms, without a succsess. Replacing lcd did also not solved the problem. Did anyone find a solution?
Thanx
Click to expand...
Click to collapse
Better hope you still have your garantie, because theres legit no way to restore it. You just have to send it back for it to get fixed. This happened to me once and yesterday twice. sadly I am to dissapointed from this. I am never buying an Elephone again ! PS bro it isnt worth sending this hell of a **** peace back. It costs and the blackscreen thing is gonna happen again in 6-8 months. SO go out there and buy yourself a real phone not this bull****. I have to do the same rn.
P8000 unrespnosive Fix
MrPureskill said:
When I was using this phone the screen suddenly turned black. No powering off or anything, the phone was nearly fully charged anyway. Nothing seems to be working anymore. I tried turning it back on but it's completely unresponsive. It won't even charge anymore. I was wondering if there was any solutions to this and if other people where having this problem or did my phone just brick itself
Click to expand...
Click to collapse
Just happened to me with my 3 year old phone. Left overnight with enough charge. Pressed the side button and nothing - held it down to restart and then complete blank.
Repalced the battery about 1 month ago with one from AliExpress for £5.
So using the kit provided with the battery or a watchmakers screwdriver - undo the 12 tiny screws and remove the white surround and then the inner back with the phone's number on it. Next disconnect the battery socket but be careful as it is tiny - use a torch and magnifier if vision not good. Remove the sim card. Wait 10 minutes - did this with the blue light flashing - it stopped finally on disconnection.
Put it all back together and hey presto fully working phone

Screen starts blinking after turning the screen off and on

Hi everybody,
Is anybody else having the issue that the screen starts blinking (turning off and on) when you turned the screen off and later back on again?
At the moment I can use my phone only right after rebooting, after that the screen will keep going on and off till I reboot.
I have experienced this a couple times so far. The screen just keeps waking up a few seconds after it turns off (either from timeout or manually turning it off) and it loops until I reboot.
Interestingly it also happened on my 6P once. It might be an Android 7 issue or a rogue app? I think it happened to my 6P before I got the 7.1 beta OTA.
Kicking this one up cause I get the feeling I bought a broken phone.
I also checked and when I do a factory reset the screen flashing also happens during the setup wizard.

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