Screen Freeze - Verizon Galaxy Note 4 Q&A, Help & Troubleshooting

Weird thing started happening.. never had this since I got the phone.
Sometimes when I turn off the screen at random time when I want to turn it on it's just black but the soft keys light up,when I take a screenshot the image is all black. I have to pull out the battery (had this happen twice within 2 days)
I have no idea what could be causing this I didn't install much apps since those 2 days,maybe some app update?but how can I find out what's causing it. Thanks!

Related

[Q] Turn off screen, then turns back on by itself

I'll start off by saying I have a rooted R800x using the stock rom (but this problem stems back to before it was rooted).
When I turn off my screen and go to put it in my pocket, I sometimes notice the screen comes back on for no apparent reason. This is a problem because I use widgetlocker to replace my lockscreen. So, my leg will start up pandora or xiaalive unintentionally and then I have a dead battery in a couple hours because of the constant data stream (muted phone means I don't know it's running).
I'm curious if anyone else has this problem or has any solutions if they know what it could be. I don't think I'm sliding the phone enough for it to come back on. A lot of times, I notice it happens a couple seconds after I turn the screen off and move the phone down to my pocket. I always do a double take now just to make sure the screen is off before putting it in.
Thanks.

screen not responding to touch inputs? (not sleep of death)

anyone had problem with the screen not responding after waking up?
There's no way to turn off the phone / make it respond unless to unplug the battery and plug it in again. Had this problem on the first GN and my second replacement GN.
Yep, happened to me the other day as well. There was a crash right before which made the phone reboot. Once it came back, the hardware buttons responded fine but the touchscreen was dead until a battery pull.
Hasn't happened since though.
Had this at lunch today also had it a few days ago.
When returning from sleep the touch input seems to be completely unresponsive.
I left mine for a while to see if it recovered, it did, it came up with the crash report for "System Process" The screen was then responding fine.
Weird. This is indeed different to the sleep of death, because the screen comes on.
Although maybe it's related in some way?
This just happened to me, and so I googled to find an answer. It thankfully led me here. It's like you guys described: I just tried unlocking my phone, but the screen was completely unresponsive. Not a single touch would register, even when trying to touch the Power Off option.
I read robaldred's comment, so I decided to try the waiting game. Thankfully, after a few minutes the screen just came on and the device was ready to use. I don't believe I saw a crash report though.
I hope this won't become a serious issue. I'd hate to be stranded at a point when I need to use my phone.
I had this problem too. have you guys used custom notification sounds?
Sent from my Galaxy Nexus using XDA App
I had this exact problem and I found it was due to Juice Defender (I have the Ultimate version as well). It kept happening after I installed and but since removing it over a week ago no problems.
Just had it happen here, had to pull batt. Using BatteryXL but will keep it on and see if it happens again.

Green pixels, freeze and battery drain. Anyone else?

I did not have that problem for a long time, it only recently happened. In the morning the device 'froze' for the first time and did not react to any input without the screen turning on.
I took out the battery to restart and everything seemed fine. But later on it happened while I was using the device, certain pixels moved out of place (like a green pixel distortion) and the device froze. Screen turned off soon after. Taking out the battery was the only option.
Now, this is either battery or some other hardware flaw. After restart the battery had been hit with a 20% drop.
Might the device act up by some charging problems? When I am charging the device, I can feel the electric 'buzz' from the docking connectors (the three golden circles).
Also, when it is not charging, I cannot detect it myself, but if I take a strand of hair, the end of it 'sticks' lightly to the screen (and to the docking connector) if I put it close there. I fear like there's some manufacturing flaw there that broke loose.
The device has not dropped once, nor has had any other physical damage happen to it.
Has anyone else had the same symptoms happen?
Sounds like you've hit the same (or similar) issue to others (including me)
Sleep of Death
http://forum.xda-developers.com/showthread.php?t=1360880
I found this issue (or one very much like it) at code.google.com here:
http://code.google.com/p/android/issues/detail?id=22748
jss42 said:
Sounds like you've hit the same (or similar) issue to others (including me)
Sleep of Death
http://forum.xda-developers.com/showthread.php?t=1360880
Click to expand...
Click to collapse
Thank you. I thought it was different from Sleep of Death since the initial symptoms were different from weeks ago when I read that thread, but now reading it this seems correct. This thread can be merged or removed, I'll post in the other thread. Thanks again!
I've had that too, couple days ago using Facebook everything just froze. The keyboard went all buggy and green pixels everywhere. The back of the phone started to warm up phone wouldn't respond in any way.
Tried everything I could try, only option was to pull the battery, once that happened phone wouldn't turn back on!
I gave the phone 5 mins to rest before putting battery back in then it turned on.
My heart was pounding I thought my phone had died!
Thankfully it hasn't happened since
Sent from my Galaxy Nexus using xda premium
It's happened to me multiple times. Less since I turned off the EQ in the Music app, but it's still happening.
Once it happened with the device just sitting there with Tapatalk displaying a list of posts. I wasn't even interacting with it.
I think it's a OS or driver problem and will be fixed in an OTA.
happened to me once, although when it happened I was already pretty low on battery, about 20% left, maybe less.
I was in a settings menu for some app, I can't remember which. But I had the keyboard up, and the green pixels hit, froze, unfroze, green pixels again, froze, and then shut off.
it would not turn on via the power button, so I quickly pulled the batt and put it back after 30 secs or so and powered it up. Batt did not drop any lower than it was, and it worked fine. Plugged it in, recharged overnight, and has been fine ever since.
I'm running 4.0.1 and I don't have anything but apps made by Google on the phone at the moment.
never rooted or unlocked bootloader.
Hopefully 4.0.2 or 4.0.3 fixes this
i realize now that there's no support for 720P AC3 .MKV files on the Nexus yet, but every time i tried the phone would lock up and i'd have to do a battery pull. other then that, i notice if i have Google Music running and attempt to do something else(multi-task) the phone will also lock up.. but then it will reboot on it's own. i also get lag regularly switching views/menus or going from portait/landscape. additionally, the browser(regardless of which one i use) will occasionally just freeze & close by itself.. usually if i try to do a secure login on a site. i will also sometimes get FC's(have seen them for launcher pro & android keyboard)

note 2 camera glitch and rebooting automatically quite frequently. ..

I've had my note 2 for several weeks now and suddenly after a werid glitch when I took a photo it has been rebooting by itself. This happened three times while listening to music with headphones plugged in. It also happened once when using Chrome. Its usually once or twice a day that it reboots. So I'm afraid something might be wrong with it. What should I do?
Also the glitch was really crazy I took an hdr photo and pressed the icon to view the photo. Suddenly my phone froze and the screen slowly turned black by horizontal black 1px lines appearing across the screen in a random fashion. When the screen turned completely black it took a few seconds and then it rebooted itself and some of my settings were reset.
My phone is not rooted and is stock with ota.
Im pretty sure its software related. Software related problems are easy to fix. Just flash a stock rom via odin. Just do a full wipe.
Sent from my GT-N7100 using Tapatalk 2

Screen on my 5X is randomly goes black

Is anybody have the same problem? Screen on my 5X sometimes goes black, its still working but its completly black. It is happening when Im using apps like snapchat, facebook, or sometimes i don't even need to do anything, it just go randomly black and after couple pushes of power button or even several restarts of phone screen back to normal. I tried factory reset but it doesn't work.
You should return it for warranty replacement (if you have not installed any custom ROM or modification...)
It happened to my wife's 5x, the replacement phone is just fine
Dashaien said:
Is anybody have the same problem? Screen on my 5X sometimes goes black, its still working but its completly black. It is happening when Im using apps like snapchat, facebook, or sometimes i don't even need to do anything, it just go randomly black and after couple pushes of power button or even several restarts of phone screen back to normal. I tried factory reset but it doesn't work.
Click to expand...
Click to collapse
Are you rooted? This happened to me yesterday twice. I'm on MDB08L, rooted with classic method and xposed installed with gravitybox....
Also, I was low on battery, around 15%
I've had it happen a couple of times too. Seems totally random, doesn't appear to be linked to any particular app, process, or battery state in my case.
I have installed Chroma rom this morning. No black screen since then... I'll update tomorrow.
UPDATE: Second day with chroma, no black screen so far.
Update 2: still no black screen...

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