Should i send my phone to warranty? - Nexus 5X Q&A, Help & Troubleshooting

First of all, sorry if i make some grammar mistakes.
Im writing this thread because my nexus 5x is acting weird. It heats up a lot even when not using any apps and the battery lasts 10 hours tops with almost no use.
The warranty ends next December so im wondering: should i send my nexus 5x to warranty?
Thank you all for your help

You definitely should.
Sent from my Nexus 5X using Tapatalk

Related

Verizon warranty experience

I changed this into a my progress thread. I have verizon and insurance.
I tested everything on the phone over a 24hr period. And here is progress.
Still using phone 2 as of now.
Phone 1 - random reboots.
Phone 2 - proximity sensor failure, vertical banding
Phone 3 - 2-3 screen purple, loses full signal and data then comes back. Few times a day. Basically like a ping out. Timeout. Whatever.
Phone 4 - coming tomorrow 8-15 maybe this one will be good!
Phone four is good so far! No data drops. Good screen. Korean model.
imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
Click to expand...
Click to collapse
I have had 3 replacements. All looked new! No scratches just a little dust hahah. Had to send two back due to weak signal and loss of data. My third one works fine!
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imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
Click to expand...
Click to collapse
I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
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Gahh Its Lee said:
I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
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Click to expand...
Click to collapse
Holy crap.... 14 replacements? Why did you go through so many?
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I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
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Every time I get a refurbished from them it all ways has the plastic on the screen and plastic around the edges
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Smokeey said:
I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
whats this coat your talking about?
my first replacement was within the 14 day period, my phone was randomly rebooting every day.
this is going to be my third nexus, this time proximity sensor doesn't function even after recalibration and such.
i'm just worried that i'm going to get a phone worse off then my current. since there are so many bad ones out there, and i've heard of horror stories of refurb nexus's on youtube and such.
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
You would think that however there are tons of people who go through more then four replacements trying to get a good one from Verizon. There are videos of un boxing and having issues from first power on.
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Foxy Roxy said:
Holt crap.... 14 replacements? Why did you go through so many?
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Click to expand...
Click to collapse
Everything from defective screens to a totally borked antenna. Got one scratched to hell too.
Adamallica said:
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
Click to expand...
Click to collapse
i honestly don't believe this being I was sent a refurb that had a trashed antenna and couldn't ever receive signal.
Sent from my Galaxy Nexus using Tapatalk 2[/QUOTE]
Sent from my Galaxy Nexus using Tapatalk 2
Got my first replacement today everything is working as intended so far.
Edit. Only thing I can find is sometimes radio timeout. I'm on jelly bean. And it'll say full service and 4G or whatever and then ill try to do something with Internet and ill lose service completely timeout and it'll reconnect.
Is this normal? Gonna test it for another day before I return.
Sent from my Galaxy Nexus using Tapatalk 2
Got a gnex coming overnight from vzw to replace my gf's gnex with a faulty charger port
Sent from my Nexus 7 using xda premium
when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
Philosophre said:
when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
Click to expand...
Click to collapse
You have 5 days or so to ship the faulty phone back upon receiving your new phone. They pay for the shipping both ways. If it is faulty just tell them you have already wiped data etc....battery pull blah blah blah so they don't make u do it and you aren't tied up on the phone. So glad I pay the $6.99 for TEC from asurion on both my lines. This process the few times I have had to do it is relatively painless.
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Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
Sent from my Galaxy Nexus using Tapatalk 2
Sent from my Galaxy Nexus using Tapatalk 2
imablackhat said:
Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
Sent from my Galaxy Nexus using Tapatalk 2
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I've had three phones out at once before so I guess so
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Next one comes in tomorrow! Woman on the phone said she flagged my number to make sure they do a good inspection since it's my fourth one. Haha okay lady.
Sent from my Galaxy Nexus using Tapatalk 2
90% of warranty exchanges are garbage.

Battery problems?

Hey guys
My battery has been acting fairly weird.. It shows it's charging but the percent that it is charged keeps going down. Do you guys have any idea why this might be happening? I did change my Roms a bit this week. I have been using different chargers but they are all Samsung. I'll try using only one charger from now on. Anybody have any ideas why this might be happening?
I'm on paranoid android if that matters.
Sent from my Galaxy Nexus using Tapatalk 2
Your USB port maybe be dirty.
Turn off your phone, extract battery and clean all the dirt inside the usb port.
It's called ghost charging
Best regards.
Tried it, it's still stuck on 6 percent. If it goes down more do you have any ideas as to what else I could do?
And do you think that this could possibly make the battery to stop working?
EDIT woohoo!! It's gone to 7 percent lol. It took like 10 mins or something..
Sent from my Galaxy Nexus using Tapatalk 2
Do you have access to another battery? Just to test to make sure it is not related to the hardware of your device but the battery itself.
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Hey
msavic6 said:
Do you have access to another battery? Just to test to make sure it is not related to the hardware of your device but the battery itself.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Hello, I would suggest maybe as a last resort, to buy a new battery, and make sure as soon as you get it, charge it to 100%.:good:
kurtforaday said:
Hello, I would suggest maybe as a last resort, to buy a new battery, and make sure as soon as you get it, charge it to 100%.:good:
Click to expand...
Click to collapse
How exactly would you recommend he charge it to test?
Sorry guys, after I blew the dust or whatever it was out of the port it started working fine.
Thanks
Sent from my Galaxy Nexus using Tapatalk 2
Happy to help. Best regards
Sent from my Galaxy Nexus using xda app-developers app

The 18 Month Mark Is Almost Upon Us

Well we've got a little over a month to go before we hit that magical 18 month mark and the support cycle for our beloved nexii ends. Not that that matters a whole lot, but its a milestone nonetheless. Despite the ongoing battery struggles and some awful early (and sometimes reappearing) signal issues, I have to say that I've loved this phone, and at the end of the day it really did meet most most of my expectations. It can still handle pretty much everything you can throw at it, even at 18 months old, and that's not something you can say about a lot phones at this point in their life cycles. I did hate it while we were waiting for the first official radio update and 4.04, and even then I never really stopped thinking about selling it. But from the first JB update and since, I've been a happy camper and even turned down a family member's offer to buy me a full price Note 2 or DNA.
Interested to hear what other launch day or close-to-launch day purchasers would say about if and how it has lived up to their expectations.
Sent from my Galaxy Nexus using Tapatalk 2
I have had my nexus since December 2011, not exactly launch day but that was the soonest I could get my hands on it in Canada. My experience in owning this device has been interesting. In the end I have realized what features I value more then others based on the nexus' downfalls. Some of these include radio strength, battery life, camera quality and of course software is still vital to me.
The 18 months is coming quickly upon us and our Galaxy nexus is probably only going to get one more official update and to be honest I'm fine with it, as this will give me extra reason to upgrade.
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Well I've had my nexus for about 8 months or so now. I did not upgrade when it first came out and stuck with the nexus s for a bit.
Then got the note 1 for a while. Then finally came over late last year cause I got tired of waiting on Samsung to release jellybean for the note 1.
Anyway... I can easily say this has been the best experience I've had with any handset. Never been happier.
Jellybean solved a lot of problems with the fluidity and speed of the already excellent android experience.
The handset itself is still a beauty too. I never get tired of those sexy curves and all clean black front end with no buttons!
The handset still runs well with no big issues. Games and apps load in an almost instant. Blazing fast still. I will keep it for a good while I think.
Will try and wait till the fall at least. See what the next nexus brings. Or that Motorola x phone.
The only thing I would change about the galaxy nexus would be more ram. It's the only small issue I have very rarely. Especially when using chrome with a few tabs open. It eats a lot of ram at times.
But all in all... This has been and still is an excellent handset. Love it
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I've had mine since launch day on Verizon, and I stuck with it after the fiasco of the launch date that was delayed and delayed. I wanted the nexus experience and I have enjoyed it for the most part, but Verizon has ruined some of the experience with their late updates and such. I will be keeping this phone as long as I can since I am grandfathered into the unlimited data so I don't want to upgrade. When it comes time to get a new phone, I hope I have the option to buy a nexus.
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^ y'all giving out stories like this device will die , this phone ain't going no where ! It will live forever !
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Did google said anything about that 18 month something? I think you're all being paranoid. Go ahead and flash something coz it looks like y'all need your medication.
I thought support ends after 2 years?
I/O is coming.
And I thought support was for 2 major Android versions. Like the Nexus S.
Sent from my Nexus
I bought my Gnex used and I've had it about 9 months. I love the pure Google experience and it helped me survive to the end of my contract with VZW. I'm waiting to see if Google has something up their sleeve at I/O for a new Nexus phone. I'll probably go to the Nexus 4 or whatever they announce then and free myself from carrier crap. Though maybe I'll wait until my Gnex craps out first and buy a Nexus 10 to replace my aging Iconia A500. Anyway, I'm firm in the Nexus camp!
Going by past history, each nexus device is roughly supported for around 2 years, which means we might stop getting official updates at around october..
Mach3.2 said:
Going by past history, each nexus device is roughly supported for around 2 years, which means we might stop getting official updates at around october..
Click to expand...
Click to collapse
Yeah this. Why does the OP not know that?
CADude said:
Yeah this. Why does the OP not know that?
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Click to collapse
This coming from the king of making pointless attention mongering threads lol
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b1337 said:
This coming from the king of making pointless attention mongering threads lol
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Click to expand...
Click to collapse
How random. Do you follow me around or something?
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CADude said:
How random. Do you follow me around or something?
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Click to expand...
Click to collapse
No I just know how to read and have this thing called a memory
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b1337 said:
No I just know how to read and have this thing called a memory
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Click to expand...
Click to collapse
Sounds like you need more to do with your time.
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CADude said:
Sounds like you need more to do with your time.
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Click to expand...
Click to collapse
Sounds like you're as ignorant as your posts
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I am on my second Contract with verizon...my first 2 year contract had the OG droid, Droid X and HTC thunderbolt in there. this is the only phone i have had on the current contract. i Do have urges to get a used S3 and throw an AOSP ROM on it, but i still think i would miss my Nexus.
all of my phones, i have tried everything in my power to make it as close to a nexus device as possible....and now that i have a nexus device, i dont have to worry about it. it is always up to date, it is super smooth, i haven't run into any issues, the Community is EXACTLY what i wanted, and the phone is even more than what i wanted. a phone that is still smooth and fast 15 months after i bought it, i am simply amazed.
and this phone gets more and more exciting come these google events, because i know i will have what they announce later that day or the following one.
I've had this phone for over a year which is an eternity for me. I still enjoy it so I'm having trouble convincing myself to retire it which is good thing. Sure there's now faster phones with bigger screens and better hardware but this thing still holds its own.
My only hope now is that I accidentally break it to give me reason to replace it. Maybe then my wife will understand. :laugh:
bsinc1962 said:
I've had this phone for over a year which is an eternity for me. I still enjoy it so I'm having trouble convincing myself to retire it which is good thing. Sure there's now faster phones with bigger screens and better hardware but this thing still holds its own.
My only hope now is that I accidentally break it to give me reason to replace it. Maybe then my wife will understand. :laugh:
Click to expand...
Click to collapse
Oh man! This is exactly how I feel. I'm tempted to buy the N4, but I feel guilty because my gnex still works perfectly. Also if I pull the trigger and buy the N4, I'm going to regret the decision by the end of this year when the next Nexus comes out.
I might just get drunk one day and make the purchase and blame alcohol for the decision!
lahin said:
Oh man! This is exactly how I feel. I'm tempted to buy the N4, but I feel guilty because my gnex still works perfectly. Also if I pull the trigger and buy the N4, I'm going to regret the decision by the end of this year when the next Nexus comes out.
I might just get drunk one day and make the purchase and blame alcohol for the decision!
Click to expand...
Click to collapse
Exactly my thoughts too! If it works, why bother replacing it? I'm getting a Nexus tablet to satisfy that buying urge. I'll probably hold out until the Nextsus before I doing any phone upgrading.

Help with deciding whether to replace battery.

My HOX gets 4 hours screen on and 9 hours off charger and that's with auto brightness and screen filter at 60% all day long. I have llama profiles to help with battery and I don't have wakelocks. I think my battery is going soon.
I read through all the comments in the thread about the HOX+ battery being compatible. Something like 72 pages lol. I feel confident of replacing but not sure if I should shell out 35USD on a HOX+ battery. I read of two OE three occurrences where the phone just dies after 4 months and the phone is rendered dead from the usage.
My question goes to those whose had the HOX+ battery in their HOX for a couple of months and whether they've seen improvement or disappointment. Have you faced any troubles? Is it worth the change?
I'm thinking of selling this on swappa and might grab an Optimus G or a GS3 with the extra cash if you guys do not believe it is worth it.
Thanks!
Sent from my Nexus 7 using Tapatalk 4 Beta
I forgot to mention. I barely use the phone. Most of it is actually flipping through the launcher and texting with no calls. No gaming. Nothing. 4 hours of just texting.
Sent from my Nexus 7 using Tapatalk 4 Beta
Anyone?
Sent from my Nexus 7 using Tapatalk 4 Beta
try *#*#4636#*#* if you are ons ense you should get the HTC testing and i believe there is a battery test in there.
last time i did it it said if after the test you have below 80% battery then it needed replaced not sure if that is still correct.
Finally a reply. Do you do this test at full battery? Did you do a replacement
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lviseth said:
Finally a reply. Do you do this test at full battery? Did you do a replacement
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Click to expand...
Click to collapse
the HOX+ battery is compatible...better cooling and more mA/H respect the HOX one. if u need a replacement do it
of course u need to do 5 up to 10 charge cycle before noticing the difference..
lviseth said:
Finally a reply. Do you do this test at full battery? Did you do a replacement
Sent from my Nexus 7 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Yeah needs 100%, should give you a step by step
Currently running cm so I can't check sorry.
Sent from my HTC One X using xda app-developers app
Have any of you had the one x+ battery in your hox for for a long time now? My battery still rates at 100. But its ridiculous.
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lviseth said:
Have any of you had the one x+ battery in your hox for for a long time now? My battery still rates at 100. But its ridiculous.
Sent from my Nexus 7 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Are you running stock ROM / kernel?
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I've got a One XL with stock everything. I'm still reading up on the rooting and unlock process.
Sent from my Nexus 7 using Tapatalk 4 Beta

Is google replacing 5x with 6p?

Stupid question but, my 5x seems to have died and even a complete factory reset won't get it to boot properly so I contacted google and i was a month out of warranty but, they said they will replace it with a refurbished 6p in the email. Is this legit? I mean it's great and all if true but, has anyone had to do this and actually be sent a 6p?
I have to say u r really a lucky guy
通过我的 Nexus 5X 上的 Tapatalk发言
cdlixucd said:
I have to say u r really a lucky guy
通过我的 Nexus 5X 上的 Tapatalk发言
Click to expand...
Click to collapse
will find out
sportscrazed2 said:
Stupid question but, my 5x seems to have died and even a complete factory reset won't get it to boot properly so I contacted google and i was a month out of warranty but, they said they will replace it with a refurbished 6p in the email. Is this legit? I mean it's great and all if true but, has anyone had to do this and actually be sent a 6p?
Click to expand...
Click to collapse
Interesting. Last month, Google replaced mine with a brand new 5X despite me being out of warranty by about three/four months. Had the endless bootloop issue too.
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SlimSnoopOS said:
Interesting. Last month, Google replaced mine with a brand new 5X despite me being out of warranty by about three/four months. Had the endless bootloop issue too.
Sent from my Nexus 5X using Tapatalk
Click to expand...
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Could just be a typo in the email. I was sent to an order form for the 5x so I would assume it's just an automated system.

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