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I thought I share this. Amazon.com now has the Samsung i9250 Galaxy Nexus 16GB (Unlocked, GSM) Fulfilled by Amazon for $530 with free shipping. Their normal and very fair return policy applies. One may find it a few dollars cheaper elsewhere, but it is hard to go wrong with Amazon.
For comparison, Daily Steals (no customer service) had it for $535 only a couple weeks ago. Expansys has it for $570.
This is really tempting
I agree that it's totally worthwhile to buy direct from Amazon even if it's not the absolute cheapest price. Right now there are three different Fulfilled by Amazon sellers competing against one another, which makes me think prices may drop even more soon.
Has anyone tried to return a defective phone that they bought Fulfilled by Amazon? I would think they would handle that well, but I'd like to hear people's actual experiences.
Also, would these phones be under warranty? Presumably they were originally marketed overseas. Would that mean I have to deal with an overseas branch of Samsung, or would I be totally out of luck?
The Fulfilled by Amazon item I linked to uses Amazon's return policy. I didn't check the other ones. Returning even a non-defective phone should be no problem as I have done in the past.
If amazon somehow helped with the warranty like expansys does, I would get this immediately, but I imagine that its the same issue as before.
Anyone know more about this?
You can register the device and its serial number on samsung.com as bought from Amazon, which is an authorized Samsung US reseller. You can then initiate warranty claims directly with Samsung. No need to go through Amazon. In contrast to Expansys, this will also mean a quicker turn-around on the warranty claim. Registering directly with Samsung also adds 3 months to the warranty period for a total warranty of 15 months.
So what's important here is that it is fulfilled by amazon and not the fact that it is being sold by a different company (FGS Trading in this case)?
You still get the same warranty and can register your product as being purchased over amazon?
Fulfillment by Amazon (FBA) is a service we offer sellers that lets them store their products in Amazon's own warehouses, and we directly pack, ship, and provide customer service for these items.
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New2Houston said:
You can register the device and its serial number on samsung.com as bought from Amazon, which is an authorized Samsung US reseller. You can then initiate warranty claims directly with Samsung. No need to go through Amazon. In contrast to Expansys, this will also mean a quicker turn-around on the warranty claim. Registering directly with Samsung also adds 3 months to the warranty period for a total warranty of 15 months.
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Really? Is this true?
Man, then I think I'm going to hold off on buying it from ebay and wait for amazon's price to go down a bit.
New2Houston said:
You can register the device and its serial number on samsung.com as bought from Amazon, which is an authorized Samsung US reseller. You can then initiate warranty claims directly with Samsung. No need to go through Amazon. In contrast to Expansys, this will also mean a quicker turn-around on the warranty claim. Registering directly with Samsung also adds 3 months to the warranty period for a total warranty of 15 months.
Click to expand...
Click to collapse
Source? I've called Samsung's international number, and was told that your receipt must show that the phone was purchased in the country that will handle warranty claims (which excludes the US).
Sent from my Galaxy Nexus
ragnarokx said:
Source? I've called Samsung's international number, and was told that your receipt must show that the phone was purchased in the country that will handle warranty claims (which excludes the US).
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Same here....they said warranty has to go through the phones intended country of use + you have to show receipt that it was purchased in that country.
All amazon offers over some of the other deals sites is that you'll probably be able to make a return if needed. But I doubt any warranty will be provided.
AT&T 3G/4G Compatible?
Is this phone is compatible with AT&T 3G?
Will this phone be compatible with AT&T 4G LTE?
Thank you.
jfout said:
Is this phone is compatible with AT&T 3G?
Will this phone be compatible with AT&T 4G LTE?
Thank you.
Click to expand...
Click to collapse
ATT 3G yes, ATT 4G LTE no.
British websites
If you bought from a UK website and had it delivered here, would you be able to get warranty service via Samsung UK?
Handtec has the phone for 335 pounds, plus 15 pounds shipping to the US. According to Google, 350 pounds is currently worth $555. So you'd be essentially paying $25 for a UK warranty. To make this work, you'd also need a credit or debit card that doesn't charge foreign transaction fees.
http://www.handtec.co.uk/product.ph...gb-i9250--sim-free-unlocked--titanium-silver-
does anybody know if the Galaxy Nexus GSM mentioned in this thread
were originally the European or Asian version?
ThankS!
I registered my GSM Galaxy Nexus just fine on samsung.com. When entering the serial numbers the manufacturing date shows up.
New2Houston said:
I registered my GSM Galaxy Nexus just fine on samsung.com. When entering the serial numbers the manufacturing date shows up.
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Click to collapse
When I tried to register a Nexus, it gave me the Verizon one instead, not the GSM one.
chlehqls said:
When I tried to register a Nexus, it gave me the Verizon one instead, not the GSM one.
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Click to collapse
Yep...the GSM model number isn't on the US site to begin with. Also entering a GSM serial comes up as invalid.
According to androidcentral.com a regional carrier in Iowa is getting the GN tomorrow for $609.99. This is your chance if you want a US warranty.
Sent from my Galaxy Nexus
ragnarokx said:
According to androidcentral.com a regional carrier in Iowa is getting the GN tomorrow for $609.99. This is your chance if you want a US warranty.
Sent from my Galaxy Nexus
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Or instead of going to Iowa, you buy it from a deal site for $460 and just get insurance or don't break your phone.
http://mobile.dailysteals.com/
martonikaj said:
Or instead of going to Iowa, you buy it from a deal site for $460 and just get insurance or don't break your phone.
http://mobile.dailysteals.com/
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That doesn't include a defect out of box. And I haven't seen a US cellphone insurance company that would insure grey market devices or be able to replace a broken galaxy nexus.
Sent from my Galaxy Nexus using Tapatalk
lazaro17 said:
That doesn't include a defect out of box. And I haven't seen a US cellphone insurance company that would insure grey market devices or be able to replace a broken galaxy nexus.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Squaretrade does at least. Lots of people here have it.
I'm looking to purchase the Galaxy Nexus GSM, and I am located in the USA. A few different places have it for ~$450, and I am trying to find the best place to purchase it from.
http://www.amazon.com/Samsung-I9250...F01A/ref=sr_1_1?ie=UTF8&qid=1335213120&sr=8-1
http://www.newegg.com/Product/Product.aspx?Item=N82E16875176322
For anyone else that purchased it in the USA, what do you recommend? I have read of issues with fake ESNs, and I thought I read that there were different versions of the actual device (Japanese version, etc). Any major things to watch out for? Where did you purchase from, and did you have any issues?
Update - Responses from Amazon Sellers:
Global Mobiles:
the Samsung I9250 Nexus comes with a return policy of 30 days and 2 years manufacturers warranty in Europe. You can claim the warranty by yourself at Samsung Europe or ship the phone in case of a warranty to our office in Germany, where our technicians will handle the claim for you and send the phone back in the US after the repair.
And its EU stock. The warranty is valid in all EU countries, not limited to one.
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abe-123:
This is not the Japanese version. Warranty is available, you can return to Samsung directly to get warranty service.
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Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
pwiiiiiiiiiich said:
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
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How do I tell which version my phone is after I get it, and what is the difference between the different versions?
Amazon for sure.. Next day shipping.. got it in the morning.. had to pay $26 for it tho -_-
Got mine from Negri Electronics. Been great.
xur17 said:
How do I tell which version my phone is after I get it, and what is the difference between the different versions?
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Click to collapse
go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
YoungAceAtlanta said:
go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
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But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
xur17 said:
But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
Click to expand...
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Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
Click to expand...
Click to collapse
I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
I got the $450 Newegg phone. It turned out to be a Docomo SC-04D, made in Korea, 12/2011. I have had zero problems with it. I immediately flashed yajku IMM76D and went on my way. No problems with the IMEI, it matches the one printed on the box. If the NTT battery cover bugs you, there are stock battery doors available from any number of sources.
Expansys dropped the price down to $469.99. Good deal, especially with all the warranty and repair service they assist with.
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
BrianDigital said:
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
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That would be greatly appreciated - I'm kind of stalling at this point as I have a busy week of school to get through, and don't need a new toy to play with. I'm leaning towards Amazon as I have a bunch of gift cards that I need to spend.
martonikaj said:
Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
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Click to collapse
Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
lazaro17 said:
Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
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You have a lot of faith in your phone. My Nexus S screen went bad 6 months into owning it. If it wasn't for the warranty it would have been an expensive repair.
Also keep in mind that with a voided warranty (buying anywhere but Nergri or Expansys) Samsung will not fix your phone even if you pay them, because it is grey market. A few unfortunate people on XDA learned that the hard way.
Sent from my Galaxy Nexus
lazaro17 said:
Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
Click to expand...
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Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, 20 $ didnt sound like a huge difference so i didnt suspect at the time, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
Sent from my GT-I9100 using Tapatalk 2
Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
Chad_Petree said:
Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
You should be covered by the Amazon A-to-Z guarantee if it is refurbished or anything. If you have any problems, I recommend talking to Amazon customer service. They tend to be pretty good about stuff like this.
Would the warranty start working in the US if Samsung starts selling the gsm Galaxy Nexus here, or do they somehow know that it was imported and not allow people to send it in for warranty repairs?
lazaro17 said:
Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Did you have to give the phone back? The phone will be shipped to my country so its almost impossible for me to return it
Sent from my GT-I9100 using Tapatalk 2
I would get it from the Amazon link and make sure the one you buy is the one that is fulfilled by Amazon.
I purchased one from ebay and ended up getting the NTT Docomo version with a horrible screen with all kinds of banding.
I then purchased one from Amazon (same link) and got a regular (UK?) version, with a much better screen.
I will be returning the ebay one.
Both arrived with the Samsung seals broken (probably because they had to be unlocked)? But they were pretty much brand new in condition.
Good luck!
I thought it might be good to consolidate the info/correspondence regarding our Swiftronics Note 7 order and recall process. Post here if you ordered from Swiftronics and if you have any information to share. Should we need to fight for our return/recall, we can work together to ensure they adhere to the Canadian consumer safety laws (I've done a little reading on this).
Some info:
Swiftronics has been selling the Singapore (SG) international variant.
Last I talked to them they seemed to imply that they were exempt from the global recall, but they were awaiting word from their supplier.
They offer a 3 day return policy with a 10% restocking fee if the product is used or opened. They do cover return shipping if the device is deemed defective (this would probably be our means of getting a free return)
They have been quick to reply and generally friendly, so I encourage you to contact them yourself if you have any questions!
I will add my info later today after work.
I'm looking forward to seeing peoples experience with this company as well.
Got the same response from Swiftronic today. I also called 1-800-SAMSUNG. According to them, there's still no official procedure as to how they will handle replacements in Canada. All the major carriers are handling it in their own way. IE, will replace or refund any Note 7's. In our case (those of us who bought the international variant), we may be covered by a Samsung replacement procedure once it becomes official. The rep said all future communications will be available through http://www.samsung.com/ca/news/. They also took down the IMEI of my device and gave me a case ID for me to follow up. I think the last thin Samsung want is for a phone sold in another region blowing up and having the customer say they had no way of exchanging it.
digitalallstar said:
Got the same response from Swiftronic today. I also called 1-800-SAMSUNG. According to them, there's still no official procedure as to how they will handle replacements in Canada. All the major carriers are handling it in their own way. IE, will replace or refund any Note 7's. In our case (those of us who bought the international variant), we may be covered by a Samsung replacement procedure once it becomes official. The rep said all future communications will be available through http://www.samsung.com/ca/news/. They also took down the IMEI of my device and gave me a case ID for me to follow up. I think the last thin Samsung want is for a phone sold in another region blowing up and having the customer say they had no way of exchanging it.
Click to expand...
Click to collapse
Thanks for contributing! When I reached out to Samsung I got the impression that we would have to go to the seller. See below:
"Hello,
I purchased the exynos international variant from a Canadian retailer. I am wondering what will be the process for the recall in Canada in this specific instance. Will Canadian repair centres stock the international variants to replace the device with the same model within Canada? How will we go about initiating our replacement?
Counselor answer
Dear X,
Thank you for contacting Samsung Customer Care.
I have reviewed your email and observe that you purchased international model Samsung Galaxy Note 7 with exynos processor. You would like to know what is the procedure for replacement for your phone.
I would like to inform you that for Canadian model devices, the details of the program will be announced shortly and posted on the website.
As yours is an international model, I would request you to contact the place of purchase for replacement procedure. We appreciate your understanding on this.
The latest communication from Samsung as of Sept. 2nd reads "We will share additional information on the Canadian Replacement program in the coming days. In the meantime, Canadian Customers may call 1-800-SAMSUNG for additional information." which falls in line with what the rep told me. They expect an official replacement procedure for Canada in the next couple days. As to weather we qualify or if we will get and exchange for another F/FD model or a W8 model is still up in the air I guess.
---------- Post added at 05:00 PM ---------- Previous post was at 04:55 PM ----------
toastyy said:
Thanks for contributing! When I reached out to Samsung I got the impression that we would have to go to the seller. See below:
"Hello,
I purchased the exynos international variant from a Canadian retailer. I am wondering what will be the process for the recall in Canada in this specific instance. Will Canadian repair centres stock the international variants to replace the device with the same model within Canada? How will we go about initiating our replacement?
Counselor answer
Dear X,
Thank you for contacting Samsung Customer Care.
I have reviewed your email and observe that you purchased international model Samsung Galaxy Note 7 with exynos processor. You would like to know what is the procedure for replacement for your phone.
I would like to inform you that for Canadian model devices, the details of the program will be announced shortly and posted on the website.
As yours is an international model, I would request you to contact the place of purchase for replacement procedure. We appreciate your understanding on this.
Click to expand...
Click to collapse
I told the rep that the seller is taking the stance that the devices they are selling are not affected by the recall. They looked into it and offered to take my IMEI and open a case ID. I really think they're trying to cover all their bases here. Like I said, I don't think they'd like it if they had an affected unit malfunction and the customer had no way to take advantage of the recall.
Lo and behold. I'm registering now.
http://www.samsung.com/ca/news/local/product-exchange-for-the-galaxy-note7
Sent from my SM-N930F using Tapatalk
digitalallstar said:
Lo and behold. I'm registering now.
http://www.samsung.com/ca/news/local/product-exchange-for-the-galaxy-note7
Click to expand...
Click to collapse
Are you registered with an international version?
Yes. Let's see what happens.
Sent from my SM-N930F using Tapatalk
Just an update. Swiftronics provided me with a return shipping label without any fuss and offered to send me a replacement when it becomes available. My phone arrives today so I suppose I'll walk in, accept the package, and then immediately send it off again with the new label .
Someone from Swiftronics called me today to respond to my emails about the recall. The gist of the conversation is that Samsung has done a poor job of informing sellers about the recall. The Samsung reps apparently have no idea what the plan is for recall of our imported international variants. It sounds like the seller is making a strong effort to get some useful information out of Samsung. I will be processing the refund as soon as I receive the device today. Overall I am very happy with their communication and they have been very pleasant to deal with. I hope the new stock comes in soon!
Had the same conversation with a rep there. I'll wait for their official response. They said they should get a call back from Samsung tomorrow. Until then I've registered my imei on the Canadian exchange URL.
Sent from my SM-N930F using Tapatalk
digitalallstar said:
Yes. Let's see what happens.
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
I registered my FD model also lol....
sent from my Note 7 or S6
---------- Post added at 07:04 PM ---------- Previous post was at 07:01 PM ----------
toastyy said:
Just an update. Swiftronics provided me with a return shipping label without any fuss and offered to send me a replacement when it becomes available. My phone arrives today so I suppose I'll walk in, accept the package, and then immediately send it off again with the new label .
Click to expand...
Click to collapse
Im local to them and bought my device in person...called in today and talked to the girl I dealt with when i picked my device on Aug 30th.
They will replace mine when they get new stock in...ill just go swap them out.
sent from my Note 7 or S6
Maybe I'll pay a visit too. I live in Mississauga.
Sent from my SM-N930F using Tapatalk
Does Swiftronics offer any type of warranty? Does that mean if you buy through them you're without a warranty?
acheney1990 said:
Does Swiftronics offer any type of warranty? Does that mean if you buy through them you're without a warranty?
Click to expand...
Click to collapse
They told me to my face one year warranty, it was the first thing i asked about before I bought it
Sent from my SM-N930F using Tapatalk 2
force70 said:
They told me to my face one year warranty, it was the first thing i asked about before I bought it
Click to expand...
Click to collapse
Oh. When I contacted them online they tried to say there's was from Singapore and not part of the recall. Then said they don't have a warranty for international phones.
acheney1990 said:
Oh. When I contacted them online they tried to say there's was from Singapore and not part of the recall. Then said they don't have a warranty for international phones.
Click to expand...
Click to collapse
It is from singapore.
They know all devices have been recalled now and will replace mine when they get updated units in stock.
And of course there is warranty lol...its a new device...i was in the store and was told directly 1 year warranty which is standard pretty much.
Sent from my SM-N930F using Tapatalk 2
force70 said:
It is from singapore.
They know all devices have been recalled now and will replace mine when they get updated units in stock.
And of course there is warranty lol...its a new device...i was in the store and was told directly 1 year warranty which is standard pretty much.
Click to expand...
Click to collapse
OK. Who provides the warranty, Swiftronic or Samsung?
acheney1990 said:
OK. Who provides the warranty, Swiftronic or Samsung?
Click to expand...
Click to collapse
Swiftronics distributor.
Sent from my SM-N930F using Tapatalk 2
force70 said:
It is from singapore.
They know all devices have been recalled now and will replace mine when they get updated units in stock.
And of course there is warranty lol...its a new device...i was in the store and was told directly 1 year warranty which is standard pretty much.
Click to expand...
Click to collapse
I would not be so sure. Apparently it's common practice not to offer warranty on gray market phones. Their website loosely cites a warranty but seems to imply it only lasts 30 days. There is no formal policy listed on the site and that does not really inspire confidence.
They contacted me again today and sent me the imei checker link from the HK site (http://support-cn.samsung.com/note7checking/en.html). They claimed that based in my imei and that site my phone is not part of the recall. I'm not sure if I believe that site for phones outside of HK. There was however a user in the Canadian thread whose imei tested positive..
Has anyone replace his Note 7 duos device?
Has anyone informations about when is going to be available for replacement the NOTE 7 duos FD version in dubai or everywhere else?
I have read something about 1 to 16 October...
Is that true? 1,5 mounth to replace a device?Are people of Samsung getting crazy...
It depends what region the phone was supposed to be sold in and who you bought it from. If you bought it first hand from an authorized Samsung reseller or Samsung direct in the phone's correct region they'd be the ones to help you. If you bought it from eBay, a third party non-authorized reseller, and out of its selling region you're in the same gray area a lot of people here are. Good luck regardless.
BarryH_GEG said:
It depends what region the phone was supposed to be sold in and who you bought it from. If you bought it first hand from an authorized Samsung reseller or Samsung direct in the phone's correct region they'd be the ones to help you. If you bought it from eBay, a third party non-authorized reseller, and out of its selling region you're in the same gray area a lot of people here are. Good luck regardless.
Click to expand...
Click to collapse
I know my friend...
I'm just asking if they have all ready new devices ready for replacement FD duos version in dubai or anywhere...
I guess, in Singapore they replaced them since last week.
Someone from there here online?
I have read somewhere that FD duo's version in Dubai will be avaliable in 16 October for replacement ....is that true?
Dubai: 25th Sep onwards
Today communication with Samsung gulf told me that Note 7 duos are all really in stores for sale .....not replacement units just new for sale...
People in the samsung community have been able to replace their FD models in Dubai for a few days now.
Yes that's great....Here in Greece samsung Greece full refund as for all non European devices so now we waiting to see the new units to online store's to buy them again..
hkr said:
I guess, in Singapore they replaced them since last week.
Someone from there here online?
Click to expand...
Click to collapse
Yes this is correct as per the singapore thread...people there just started getting the devices late last week
Sent from my SM-N930F using Tapatalk 2
force70 said:
Yes this is correct as per the singapore thread...people there just started getting the devices late last week
Sent from my SM-N930F using Tapatalk 2
Click to expand...
Click to collapse
You mean their replacement devices or they have start selling it at stores?
tsiglas said:
You mean their replacement devices or they have start selling it at stores?
Click to expand...
Click to collapse
Replacement devices.....people who want to first time purchase will have to wait .
Sent from my SM-N930F using Tapatalk 2
Just got my cracked screen black Note 7 replaced by a Gold Platinum Note 7.
Just gave them my phone. No box no accessories. Plus a cracked screen. No questions asked.
Got it from Samsung Store at the ground floor of Deira City Centre, Dubai
muntaha_v3 said:
Just got my cracked screen black Note 7 replaced by a Gold Platinum Note 7.
Just gave them my phone. No box no accessories. Plus a cracked screen. No questions asked.
Got it from Samsung Store at the ground floor of Deira City Centre, Dubai
Click to expand...
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Sorry but that means that they sell all ready dual sim devices in Dubai stores?Or this was a defected recalled device that you replace in samsung store?
muntaha_v3 I can understand that you are leaving in dubai so it will be great if you could give us specific informations when Note 7 FD DUO'S will be back to store's for normal sell....because samsung gulf told me to chat today that they start all ready sell it in dubai stores....thanks
tsiglas said:
Sorry but that means that they sell all ready dual sim devices in Dubai stores?Or this was a defected recalled device that you replace in samsung store?
muntaha_v3 I can understand that you are leaving in dubai so it will be great if you could give us specific informations when Note 7 FD DUO'S will be back to store's for normal sell....because samsung gulf told me to chat today that they start all ready sell it in dubai stores....thanks
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I think all the note 7 sold officially are dual sim here.
Not available for Sale.
Just Exchange
muntaha_v3 said:
I think all the note 7 sold officially are dual sim here.
Not available for Sale.
Just Exchange
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OK thanks...just keep us informed if you hear anything about normal sails....
Normal sales of Note 7 Dual SIM started in dubai
I chatted with from.ae and said that they have no information...
i sent mine back to from.ae on 9-Sept and received my replacement Note 7 today. as an FYI, i live in Texas, USA...
I bought my Verizon Note 7 on Craigslist and have been trying unsuccessful return it to a Verizon store or Samsung. Everyone have been given me the run around that I needed to go back to the seller for the recall, which is not going to be possible. Is anyone of you in the same situation and how did or are you dealing with it?
evrycard said:
I bought my Verizon Note 7 on Craigslist and have been trying unsuccessful return it to a Verizon store or Samsung. Everyone have been given me the run around that I needed to go back to the seller for the recall, which is not going to be possible. Is anyone of you in the same situation and how did or are you dealing with it?
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I'm in a similar situation. So I called 1800-Samsung, and I have to go to the samsung store for a replacement
CerveCesar said:
I'm in a similar situation. So I called 1800-Samsung, and I have to go to the samsung store for a replacement
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Where can I find a Samsung store? I don't see any store locator on Samsung web site?
evrycard said:
Where can I find a Samsung store? I don't see any store locator on Samsung web site?
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You need to call 1800-Samsung they tell you where to go✌
Sent from my SM-N930F using XDA-Developers mobile app
my brother bought one verizon from craigslist and brought it to saudi arabia, it was in blue color as its not available here, so i asked samsung saudi facebook page and they redirected me to a local store, refund went smooth, got the cash already.
P.S. i didnt had payment receipt either. They even let me keep all the accessories.
It's different in the U.S. Samsung has no retail stores and up until recently didn't even sell direct. People had to go through a U.S. carrier. They started selling unlocked phones with little fanfare online and for the Note7 sold carrier-branded versions at samsung.com. So in OP's case he bought a Verizon-branded Note7 from a third party and has no receipt of the phone's original purchase. When looking at the phone's history in their system Verizon doesn't see it tied to the person trying to exchange it (OP). There's a bunch of people in similar situations that bought phones from eBay, Swappa, and Craigslist who don't have their phone's original purchase history and carrier's and Samsung are pointing them back to the person who originally bought the phone. It's a tough situation and dramatizes the unseen risk of buying third party vs. from a carrier or Samsung.
BarryH_GEG said:
It's different in the U.S. Samsung has no retail stores and up until recently didn't even sell direct. People had to go through a U.S. carrier. They started selling unlocked phones with little fanfare online and for the Note7 sold carrier-branded versions at samsung.com. So in OP's case he bought a Verizon-branded Note7 from a third party and has no receipt of the phone's original purchase. When looking at the phone's history in their system Verizon doesn't see it tied to the person trying to exchange it (OP). There's a bunch of people in similar situations that bought phones from eBay, Swappa, and Craigslist who don't have their phone's original purchase history and carrier's and Samsung are pointing them back to the person who originally bought the phone. It's a tough situation and dramatizes the unseen risk of buying third party vs. from a carrier or Samsung.
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Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
harveydent said:
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
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I agree, this is ridiculous.
harveydent said:
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
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Very true on the dealer thing
I bought my in the UK via ebay. The seller would not take the phone back and ebay upheld the decision. So I emailed the company ceo from the Samsung website and they emailed back the very next day. Even had them deliver a new phone to me.
Sent from my SM-N930F using XDA-Developers mobile app
rocky4j said:
I bought my in the UK via ebay. The seller would not take the phone back and ebay upheld the decision. So I emailed the company ceo from the Samsung website and they emailed back the very next day. Even had them deliver a new phone to me.
Sent from my SM-N930F using XDA-Developers mobile app
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Did you have to return the old phone?
Can you post the name and address of whom you dealt with?
damn i didnt think it would be an issue. the imei should be in samsungs database and they should be able to send u a return shipping package to send it off i would think. once they have the recalled one i would think they would just send u the replacement. i am shocked it isn't that simple. like said before if i am driving a chevy and there is a recall i can take it to any chevy dealership and have it fixed no questions asked. with the whole fiasco and bad publicity samsung is getting i would think they would be bending over backwards to make the whole exchange process as smooth as possible.
I bought my note 7 off of kijiji (similar to Craigslist, here in Canada). When the note 7 was being recalled, I contacted the seller and he said Samsung is still in the process of how to handle the exchange program and would keep me updated. The same day in which the replacement form website opened up, he sent me the link. Nice guy.
Anyways try contacting the seller if you still have his/her number. If seller doesn't respond, call Samsung customer support. Good luck in getting your replacement device.
evrycard said:
Did you have to return the old phone?
Can you post the name and address of whom you dealt with?
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Email [email protected]
Had to return the old phone.
Sent from my SM-N930F using XDA-Developers mobile app
I just send an email to this address, anybody able to confirm this email works for the USA?
[email protected]