Help getting psxt device protection - Nexus 5X Q&A, Help & Troubleshooting

Just sold my phone after going from pure nexus to official and I thought I removed my Google account. Buyer says she cantt login due to device protection. Iremoved the phone from my account on Google accounts. Is there anyway I can help buyer get past this protection without giving my login info?

JeffATL said:
Just sold my phone after going from pure nexus to official and I thought I removed my Google account. Buyer says she cantt login due to device protection. Iremoved the phone from my account on Google accounts. Is there anyway I can help buyer get past this protection without giving my login info?
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Use rootjunky's videos on YouTube about frp

Related

How to purchase apps for someone else?

Hi,
I would like to purchase some apps to my daughter. But I don't want to configure Google Wallet in her cell phone. Can you please advise a way to purchase an app for someone else's phone?
Thanks for any advice.
Google gift cards. I haven't seen any in the wild yet, but I haven't really looked either.
2LoT said:
Hi,
I would like to purchase some apps to my daughter. But I don't want to configure Google Wallet in her cell phone. Can you please advise a way to purchase an app for someone else's phone?
Thanks for any advice.
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Or buy a prepaid visa or amex.
Sent from my Galaxy Nexus
Yeah, gift cards or prepaid credit cards are probably the least unwieldy solutions.
Another option: temporarily attach your CC to her Google account, buy the apps, and then remove the CC from her account. This way she should be able to get updates in the future but won't be able to initiate in-app purchases.
Sent from my Galaxy Nexus using Tapatalk 2
cmstlist said:
Yeah, gift cards or prepaid credit cards are probably the least unwieldy solutions.
Another option: temporarily attach your CC to her Google account, buy the apps, and then remove the CC from her account. This way she should be able to get updates in the future but won't be able to initiate in-app purchases.
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Q1. Which prepaid credit card do you advice? That's a good idea, I'll give her this for xMas. Is there any expiry in this system? (Must spend all funds before X days?)
Q2. In the mean time, I would like to take advantage of the 75% discount of the 25 billions campaign in Google Market which is running currently. Can you describe how to attach my CC to her Google account? Did you mean my existing Google Wallet or should I sign up her own Google Wallet but using my CC card? Afterward, how to remove?
EDIT: Please forget. I just tried to buy with her Google account, the Google Wallet form pops up, I signed up with my CC. I see in Google Wallet that it is possible to delete the CC info any time. So I think Q2 is now fully answered.
Sorry for all these silly questions. Hope you don't mind to explain a little bit more. Thanks
Just noticed you're in Canada. We have a more limited selection of prepaid credit cards here - most come with extra fees.
Another thought - now that VISA debit is available in Canada, you may be able to attach a debit card of her own to her Google Wallet. Then it's her responsibility to not overspend her own money Just be wary of overdraft fees.
Sent from my Galaxy Nexus using Tapatalk 2
You can also put a pin on the credit card info so that you can prevent anyone from using it without permission. I have done that on all of my kid's phones without issue.
Play Store/Settings/Set or change PIN
cyberpyr8 said:
You can also put a pin on the credit card info so that you can prevent anyone from using it without permission. I have done that on all of my kid's phones without issue.
Play Store/Settings/Set or change PIN
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AHA, I knew there was a setting something like that but I'd forgotten where.
Nonetheless, I think if you attach your CC to her Google account, it still means that she can use her password to spend money with your card on the web Play Store in a browser. So that is not a perfect option.
You can attach a card to the play store, then secure it with a pin. This is what I do with my son. If he wants to get a game or purchase any add ons for his games he has to come to me and or mom in order to proceed. It works great. I also get and email notification for any purchases he makes so I'm always in the loop.
Sent from my Galaxy Nexus
edfunkycold said:
You can attach a card to the play store, then secure it with a pin. This is what I do with my son. If he wants to get a game or purchase any add ons for his games he has to come to me and or mom in order to proceed. It works great. I also get and email notification for any purchases he makes so I'm always in the loop.
Sent from my Galaxy Nexus
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Yabbut the PIN is on-device, not attached to the account globally. If you put your card on his Google account I'm pretty sure he can still log into play.google.com and make purchases without your PIN.
Sent from my Galaxy Nexus using Tapatalk 2
3rdstring said:
Google gift cards. I haven't seen any in the wild yet, but I haven't really looked either.
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Radio shack has them
cmstlist said:
Yabbut the PIN is on-device, not attached to the account globally. If you put your card on his Google account I'm pretty sure he can still log into play.google.com and make purchases without your PIN.
Sent from my Galaxy Nexus using Tapatalk 2
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No any purchases in that play store account requires the use of the pin, if child doesn't have pin child can't purchase. If child finds work around and a way to crack it then parent has bigger problem than child buying apps.
Sent from my Galaxy Nexus
edfunkycold said:
No any purchases in that play store account requires the use of the pin, if child doesn't have pin child can't purchase. If child finds work around and a way to crack it then parent has bigger problem than child buying apps.
Sent from my Galaxy Nexus
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Just tried it. I assigned a Play Store PIN to my GNex and checked that it must be used for purchases. Then I logged in from my laptop in the web browser, and purchased a 25 cent app to be sent to the same GNex. The purchase went through.
It would seem they need to implement PINs on the *server* end of the Play Store, not client.
Heck I went into settings and cleared Play Store data and that removed the purchase PIN too. This is clearly an honour system.
Pay for an app for someone as a gift. Or kids devices
You get two choices when you accept to buy an app on the device you want to install app on. You can pay or there is an option to send URL for payment to whoever via email. So send URL to yourself or whoever is going to pay via email which will auto pop up when you select... Send URL... .. I send to my Gmail account then click link on pc or phone and follow instructions to pay . Easy

FastGSM - Useless website, Terrible customer service

Has anyone used FastGSM before? What was your experience with them?
I'm trying to SIM unlock a Samsung Galaxy S4 i9505 that's locked to EE/Orange/T-Mobile in the UK. The easy method (detailed here - http://forum.xda-developers.com/showthread.php?t=2282683) isn't working for me - it looks like it generally doesn't work for anyone on EE - and I can't get an unlock code directly from EE unless I'm a customer of theirs (which I'm not, hence the need for unlocking!) and have the phone registered to my account. I've ordered an EE PAYG SIM so that I can create an account, register the phone and order an unlock code, but that's going to take up to 10 days after I receive the SIM. So in the meantime I was looking for a faster service.
Enter FastGSM - they have a service on their website here -
http://www.fastgsm.com/en/samsung/galaxy-s4/unlocking/unlock-code
Which claims to unlock Samsung Galaxy S4s instantly using their software over USB (if your baseband version is older than ME1, which mine is) and it's only $14.99. I know, sounds too good to be true so it probably is, but they take Paypal payments and say they have a 100% money back guarantee, so it sounds like I'm covered. I also did a bit of Googling and, yes, found a few complaints about them but way more positive reviews that made the complaints seem par for the course.
Except when I clicked to buy the service, it wouldn't just let me pay $14.99 to buy the software. It said I had to buy 'credit' on their website first. I thought, okay, if that's the way it works, then fine, so I bought $14.99 of credit, which involved creating an account with them. Then I went to buy the software again and, now that I'm signed in with an account, it wants me to checkout using Paypal - there is no option to use the credit. If I go to my account I can see that the credit is there and there's a drop down list of services I can buy with it but the S4 unlocking software is not on the list.
So I contacted customer services, basically saying 'Hey, I'm trying to buy the S4 unlocking software but your website redirected me to buying credit first. How do I use the credit to buy the software?' Their response was a link to the instructions on how to use the software. That's great, except I don't have the software yet. So I contacted them again, restating that I have not yet been able to purchase the software, I only have credit in my account, how do I use that to buy the software? And they replied saying 'Yes, you have credit in your account. Here are the software instructions again.'
So this is quite infuriating because now we're going around in circles. I'm not sure whether there's a language barrier here (I think they're based in China?) or they're deliberately misunderstanding me but I'm not sure how many ways I can say 'Your website has taken my money but won't let me have the thing I'm trying to buy.'
Does anyone know how to use their website to buy this service using credit? Otherwise I'm going to have to seek a refund and get an unlock code the long way round, through EE.
UPDATE - I tried logging out of my account and going back to the website as though I was a new customer. When you click 'Buy' for this software option, without logging in, it takes you to a page that says 'Your shopping cart is empty. Why don't you buy some credits?', which is why I thought I had to buy credits before I bought the service. However, if you create an account first, then go to buy the software, it does allow you to purchase directly using Paypal, which is what I wanted to do in the first place. So it seems like there's a bit of a glitch/oversight on their website, which is forgivable, but I'm now hesitant to buy the software because then I'll have effectively paid for it twice and I'd have to fight for a refund for the credit I purchased with their terrible customer service!
Okay, so after 3 days and 3-4 e-mails to customer service, this is what I've ascertained -
You don't need to buy the software, despite how it looks on the website. The software is freely available on the website, what you're paying for is the unlock code. But you don't buy that directly through the website either. What happens is you sign up for an account on the website, load it with credit, and when you use the software you need to sign in with your account and it generates an unlock code for you (deducting the cost from your credit) and unlocks the phone connected by USB.
I can confirm that it does work and I now have a Samsung Galaxy S4 i9505, previously locked to EE, unlocked and running on 3.
I just can't believe how unclear the website is about how this works, or that it took so many e-mails to customer service for clarification (and even then it wasn't that clear - I had to just go ahead and try the software before I realised how it worked). It's also worth noting that both the Samsung USB drivers and software were considered malicious by my browser (Chrome, but I also tried IE and it said the same thing). That's probably because they're .exe files, rather than being contained in .zip files, but my anti virus also flagged them, which they say is a false positive (let's hope so!).
So while I'm not sure I would recommend the service, it does work.

Buying Nexus Protect Later

Does anyone know if it's possible to purchase Nexus Protect down the road after you purchase the device? I just don't have the money to shell out extra for it at the moment for it.
voyagerfan99 said:
Does anyone know if it's possible to purchase Nexus Protect down the road after you purchase the device? I just don't have the money to shell out extra for it at the moment for it.
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Your best bet is contacting the Google Store customer support team
I ordered a 5X this morning through Project Fi and there wasn't an option to purchase the protection plan and only a check box to be notified when it was available for purchase.
I've already looked into this. If you purchased the phone at the Google Play Store (Not Project Fi) You will be given the option to add protection. If you've already purchased the phone without the protection at the Play store you will NOT be able to add the protection to the phone. Now as for purchasing the phone at the Project Fi store you do not receive the option for protection but you do have the checkbox for them to notify you at a later time when it does become available. Hope that answers the question.

Google store canceled my order

So, I place my order on the 4th for Pixel XL 128g in black using Google financing option. Order was successful, so I thought. Never got a confirmation email or anything. After submitting the page landed on order history with "Canceled" in the header. Login to sysnchrony and all my available credit is gone and there is a pending payment for the amount of the whole order. Fast fw to today, still same pending amount..a rep at google finance tell me that it shows approved and I should contact google store to get shipment info and what not.
Google store has no history of my order and keep insisting I used the wrong email to place the order haha wtf ever. They can't find any damn trace of it. No trace of it in my order history either. So guess I'm not getting the Pixel!!
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
92slammer said:
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
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Were you able to reorder? Even if I ever get to reorder looks like they are out of stock for XL anyways.
Not with Google finance. I went ahead and just put it on my credit card. I tried Google finance again yesterday and it was declined because of the pending charge.
Gotcha. I'm going do the same once the XL is back to stock.
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
mrwicked said:
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
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same here
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
hutzdani said:
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
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I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
mrwicked said:
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
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Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
hutzdani said:
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
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Well that's good to hear. Hope the XL 128 comes back in stock soon so I can reorder.
Sent from my 2PS64 using Tapatalk
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Can you please post the link to order thanks
fineazbro said:
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
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Return it go a few days without a phone.
I was a victim of this as well. I called and was told that if I were to cancel my new XL 128gb pre-order and reorder with the promo code, I would have to wait likely another month before I receive the phone. I decided against it, but the rep was cool and added a ton of notes to my account so when I activate it, ill get some sort of credit towards my Fi account to compensate. He also confirmed that my device would def ship on the 21st.
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
sick_DMP said:
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
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Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
sitnlow4life said:
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
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yeah, i havent had any response at all. And I have sent multiple emails w/screenshots of my acct information showing the purchase of the "Google Devices" in my acct balance history. It even has my monthly payment to project Fi right above that so called "declined purchase" . So they somehow can automatically take payment for my Fi service, send me my Nexus 6P and my Fi sim cards not to mention my Google cardboard etc.... several things have been purchased through the same acct with NO issues, now all the sudden Im having a bunch of problems... be serious Google....

Question 6 Pro Pre-Order on Hold due to payment failure that didn't fail

I received an email from the Google store this morning that my pre-order for a 6 pro was on hold due to a payment failure on my google store financing account. There was a link button to Fix Payment. Pressing that button brought up a screen that says that they could not fix the payment and to contact Google. I contacted Google Chat and was told to contact Synchrony Bank. I contacted Synchrony Bank and was told that Google charged my account on the 19th then returned the money to Synchrony this morning and tried to re-charge the account 8 times and Synchrony flagged the account for fraud. The Synchrony rep verified my purchase and unlocked my account. She said they were receiving a lot of calls this morning for the exact same thing. Any ideas how to fix this so Google doesn't cancel my pre-order?
Have you re-contacted Google and let them know that Synchrony unlocked the account (and the rest of the story if necessary)?
I did via chat and I get back a message that my issue is under review "Case in Progress." Whatever that means.
Good luck, I hope it works out quickly.
My advice if you're in a hurry to get a P6P;
Use an alternate source of funding and purchase another P6P.
If you ever get the initial device that is now "case in progress" return it within the 30-day no questions asked return period.
Bummer, be aggressive to resolve...
Az Biker said:
My advice if you're in a hurry to get a P6P;
Use an alternate source of funding and purchase another P6P.
If you ever get the initial device that is now "case in progress" return it within the 30-day no questions asked return period.
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This is good advice. Once Google, (actually Ingram) says they are working on it...it could take forever and end bad.

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