Verizon says they can't activate a Google pixel xl - Google Pixel XL Questions & Answers

Bought a Google pixel xl off swappa. Says he never had the phone activated. I think I read that if a pixel is on fi it won't work on another network. Took the pixel xl to Verizon to get a new sim. They asked for the ime number. His tablet said Verizon can't activate the device or acknowledge the device because it's not a Verizon device or something. I did do a network reset in settings. Any ideas?

My Pixel XL and wife's Pixel are both Google purchased phones running on Verizon. All I did was take the sim chip out of my Google purchased Nexus 6 and put it in my Pixel XL. My wife's old phone had the wrong size sim chip so we took it into a Verizon store to get activated.

Paul1201 said:
My Pixel XL and wife's Pixel are both Google purchased phones running on Verizon. All I did was take the sim chip out of my Google purchased Nexus 6 and put it in my Pixel XL. My wife's old phone had the wrong size sim chip so we took it into a Verizon store to get activated.
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Did they ask for the ime number?

93fuelslut said:
Bought a Google pixel xl off swappa. Says he never had the phone activated. I think I read that if a pixel is on fi it won't work on another network. Took the pixel xl to Verizon to get a new sim. They asked for the ime number. His tablet said Verizon can't activate the device or acknowledge the device because it's not a Verizon device or something. I did do a network reset in settings. Any ideas?
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Project Fi devices can be used on other networks as long as they have been paid for in full and the device is no longer linked to a Project Fi account. I don't know the specifics of Verizon though. If you buy a Pixel from Verizon the bootloader is locked. If you buy a Pixel anywhere else the bootloader can be unlocked. If the Verizon rep told you they wouldn't active a non Verizon device it's possible that Verizon changed their bring your own phone policy (which is something some carriers like Virgin Mobile do not allow you to do) or that they changed their policy specifically for Pixels because they don't want the unlockable versions on their network. It's also possible you got a bad customer service rep who was misinformed and that you need to call back and speak to someone else.
There are also a couple of other possibilities. You might have purchased a stolen phone that is blacklisted or that your seller is on the up and up but needs to contact Project Fi to deregister the device with them before you can register it someplace else. I've had this happen with other carriers when I sold used phones I no longer wanted to keep.
I'm thinking about selling my Pixel XL because I'm not thrilled with it and contacted Pixel support yesterday to get some info. They said there was no restriction on my selling the device (which isn't even 6 weeks old) and that the warranty from the Google Store and the extended warranty I purchased could both be transferred to the new owner.
The thing you read about Project Fi devices not being usable on other networks was a temporary glitch where they were black listing former devices in error. It isn't Project Fi policy to prevent members from taking their phones to another carrier or selling them as long as the phone has been paid for. If you purchased a Pixel through the Fi Store rather than Google you can't change carriers with that phone until its been completely paid for.

jhs39 said:
Project Fi devices can be used on other networks as long as they have been paid for in full and the device is no longer linked to a Project Fi account. I don't know the specifics of Verizon though. If you buy a Pixel from Verizon the bootloader is locked. If you buy a Pixel anywhere else the bootloader can be unlocked. If the Verizon rep told you they wouldn't active a non Verizon device it's possible that Verizon changed their bring your own phone policy (which is something some carriers like Virgin Mobile do not allow you to do) or that they changed their policy specifically for Pixels because they don't want the unlockable versions on their network. It's also possible you got a bad customer service rep who was misinformed and that you need to call back and speak to someone else.
There are also a couple of other possibilities. You might have purchased a stolen phone that is blacklisted or that your seller is on the up and up but needs to contact Project Fi to deregister the device with them before you can register it someplace else. I've had this happen with other carriers when I sold used phones I no longer wanted to keep.
I'm thinking about selling my Pixel XL because I'm not thrilled with it and contacted Pixel support yesterday to get some info. They said there was no restriction on my selling the device (which isn't even 6 weeks old) and that the warranty from the Google Store and the extended warranty I purchased could both be transferred to the new owner.
The thing you read about Project Fi devices not being usable on other networks was a temporary glitch where they were black listing former devices in error. It isn't Project Fi policy to prevent members from taking their phones to another carrier or selling them as long as the phone has been paid for. If you purchased a Pixel through the Fi Store rather than Google you can't change carriers with that phone until its been completely paid for.
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Thanks for the clarification. I'll call Verizon tech service and go from there.

93fuelslut said:
Thanks for the clarification. I'll call Verizon tech service and go from there.
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Good luck.

I actually bought my pixel XL from Google, and got on a plan with Verizon. Originally they said they couldn't do it. They asked for my imei and kept telling me it wouldn't allow the phone to be activated or that it was invalid.
I knew a bit more than the Verizon rep, so i asked if he can just use his phone and Imei to activate the SIM card, and then I'd take the activated sim card and slide it into the pixel.
I had to help a friend do this also, Verizon is picky when it comes to phones not purchased from them. And they are real quick to say "since it's not a Verizon pixel it won't work", at least that's what I got multiple times

noidea24 said:
I actually bought my pixel XL from Google, and got on a plan with Verizon. Originally they said they couldn't do it. They asked for my imei and kept telling me it wouldn't allow the phone to be activated or that it was invalid.
I knew a bit more than the Verizon rep, so i asked if he can just use his phone and Imei to activate the SIM card, and then I'd take the activated sim card and slide it into the pixel.
I had to help a friend do this also, Verizon is picky when it comes to phones not purchased from them. And they are real quick to say "since it's not a Verizon pixel it won't work", at least that's what I got multiple times
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I knew that was it! He kinda acted shady abt activating it. Once he entered the IMEI number do you think the phone is now flagged by Verizon on their system?
Do they have to have the IMEI number anyways?

93fuelslut said:
I knew that was it! He kinda acted shady abt activating it. Once he entered the IMEI number do you think the phone is now flagged by Verizon on their system?
Do they have to have the IMEI number anyways?
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It isn't​ flagged. You got a VZ rep that didn't know what they were doing. Very common. Go to a corporate store, better chance of finding someone that has a clue.

TonikJDK said:
It isn't​ flagged. You got a VZ rep that didn't know what they were doing. Very common. Go to a corporate store, better chance of finding someone that has a clue.
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Thanks. I did go to a corporate store. Dug up a page on Reddit and alot of people are having the same experience with Verizon. I'm gonna try to re activate my Verizon n6 at Verizon, activate it, and pop that Sim in my pixel XL

93fuelslut said:
Thanks. I did go to a corporate store. Dug up a page on Reddit and alot of people are having the same experience with Verizon. I'm gonna try to re activate my Verizon n6 at Verizon, activate it, and pop that Sim in my pixel XL
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That will work perfectly for you.

I got my Pixel yesterday, from VZW, it was the last one they had. I dropped it this morning, which cracked the screen, and was thinking of getting one from Gooble. So I can unlock the bootloader, I prefer my own Android builds, even though there's really not a lot of bloatware on this device and it is running Andy 8.0 DP3.
I'm on the fence, I cannot get by without a phone, friends are recommending many different devices (so I will develop some ROMs, of course), but I really want a Pixel and Verizon is my only option for a carrier...
@93fuelslut, let us know if you get yours going :good:

NepoRood said:
I got my Pixel yesterday, from VZW, it was the last one they had. I dropped it this morning, which cracked the screen, and was thinking of getting one from Gooble. So I can unlock the bootloader, I prefer my own Android builds, even though there's really not a lot of bloatware on this device and it is running Andy 8.0 DP3.
I'm on the fence, I cannot get by without a phone, friends are recommending many different devices (so I will develop some ROMs, of course), but I really want a Pixel and Verizon is my only option for a carrier...
@93fuelslut, let us know if you get yours going :good:
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I will. Gotta do the father's day stuff in a few and then I'll stop by to activate my Verizon n6. I think it's a easy activation, it's just the Reps and their sales tactics. I have read that the Verizon Pixel can't be unlocked now with the new update. Just a heads up

NepoRood said:
I got my Pixel yesterday, from VZW, it was the last one they had. I dropped it this morning, which cracked the screen, and was thinking of getting one from Gooble. So I can unlock the bootloader, I prefer my own Android builds, even though there's really not a lot of bloatware on this device and it is running Andy 8.0 DP3.
I'm on the fence, I cannot get by without a phone, friends are recommending many different devices (so I will develop some ROMs, of course), but I really want a Pixel and Verizon is my only option for a carrier...
@93fuelslut, let us know if you get yours going :good:
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Your broke Pixel was on VZ? You are done, just put that sim in the new one. That is how I did my Google Pixel XL. Took the Sim out of my Nexus 6 and put it in my Pixel. Never even talked to VZ.

TonikJDK said:
Your broke Pixel was on VZ? You are done, just put that sim in the new one. That is how I did my Google Pixel XL. Took the Sim out of my Nexus 6 and put it in my Pixel. Never even talked to VZ.
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That's what I was thinking, even though, I have to go back to Verizon to return the broken one
I'm currently negotiating with an Amazon seller...

TonikJDK said:
Your broke Pixel was on VZ? You are done, just put that sim in the new one. That is how I did my Google Pixel XL. Took the Sim out of my Nexus 6 and put it in my Pixel. Never even talked to VZ.
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I'm glad you stated that

NepoRood said:
That's what I was thinking, even though, I have to go back to Verizon to return the broken one
I'm currently negotiating with an Amazon seller...
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Be careful. I bought my first Nexus 6P from an Amazon seller and she was a scammer --although her feedback looked good when I made the purchase. She provided a tracking number and the day it was supposed to arrive I anxiously waited. Then I got a text that the package was delivered but I had no package. Initially I thought UPS had misdelivered the package but then I noticed that according to the tracking number it had been delivered to a completely different state. I checked her feedback again and found she had done the exact same thing to a bunch of other buyers. When she wouldn't return any messages and her feedback kept going down it was apparent she was a scammer. I reported her to Amazon and it took them two weeks to suspend her account --during which time she sold at least 30 more phones. It also took forever to get a refund from Amazon since it involved a fraud investigation. I'm much more careful with third party sellers on Amazon, particularly for anything expensive although third party sellers offering cheap Chinese knock off products are also very common on Amazon. Like I said, be careful. People have reported buying new computers from third party sellers on Amazon that had bootleg versions of Windows installed with a key generator program that was still installed on the computer.

jhs39 said:
Be careful. I bought my first Nexus 6P from an Amazon seller and she was a scammer --although her feedback looked good when I made the purchase. She provided a tracking number and the day it was supposed to arrive I anxiously waited. Then I got a text that the package was delivered but I had no package. Initially I thought UPS had misdelivered the package but then I noticed that according to the tracking number it had been delivered to a completely different state. I checked her feedback again and found she had done the exact same thing to a bunch of other buyers. When she wouldn't return any messages and her feedback kept going down it was apparent she was a scammer. I reported her to Amazon and it took them two weeks to suspend her account --during which time she sold at least 30 more phones. It also took forever to get a refund from Amazon since it involved a fraud investigation. I'm much more careful with third party sellers on Amazon, particularly for anything expensive although third party sellers offering cheap Chinese knock off products are also very common on Amazon. Like I said, be careful. People have reported buying new computers from third party sellers on Amazon that had bootleg versions of Windows installed with a key generator program that was still installed on the computer.
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How do you know if it's a 3rd party?

Activating my Nexus 6 at Verizon then using that same sim to power my pixel XL worked like a charm.

93fuelslut said:
Activating my Nexus 6 at Verizon then using that same sim to power my pixel XL worked like a charm.
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Awesome, congrats.

Related

Do I have a Verizon Pixel XL?

...seems like a dumb question, right? Here's the deal, I broke my (Google) 64GB Nexus 6 last Saturday night... sucks, but I have insurance! So I file a claim, pay $150, and Asurion sends me a Verizon (my carrier) 32GB Nexus 6... I called them up and they told me that's all they had. After talking to a couple of people and me saying I would cancel the insurance if they couldn't give me the same device I insured, they mentioned they could give me a Pixel XL 32GB!!! Having missed the original preorders I've been trying like hell to preorder a Pixel XL with no luck, so this was a no brainer (although it sucks that it's only 32GB).
Fast forward a day, and I have my phone!!! But there are a couple of things off about it. For one, it doesn't say Verizon anywhere on the box, phone, within Android, boot up... nothing! There are also zero preloaded Verizon apps?! I thought they would at least put "MyVerizon" on it... So is there anywhere I can look to determine which version I have? Another thing, I've had a hell of a time getting it activated on Verizon. I had switched back to my old S4 after breaking my Nexus 6, and had to go to Verizon to get a micro-sim card. Nobody at Verizon has been able to register the phone with the new SIM card, after hours on hold I gave up and just cut my S4 micro-sim card - problem solved... but why couldn't Verizon activate the phone? That might be unrelated, just something I was thinking about.
One last note, I already ran depixel8 (which succeeded) on the phone. I'm not sure what would happen if this was done on a non-verizon version... but I can't test this by unlocking the bootloader since that's already done!
TLDR: Got Pixel XL from Asurion to replace my broken Nexus 6 I had previously used on Verizon, and I can't find any mention of Verizon anywhere! Did they send me a Google version of Verizon version?
Verizon versions aren't branded.
It was all just an illusion
trickster2369 said:
Verizon versions aren't branded.
It was all just an illusion
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Cool, so how do I know?
bought mine at a verizon store and it came the same way so your good lol
If you have a Verizon phone your build# will be NDE63P
N3V3RS3TTL3 said:
If you have a Verizon phone your build# will be NDE63P
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Then whats the Google phone on? L? jcase already commented on this and said that P is the current version regardless if it is from Verizon or Google.
http://forum.xda-developers.com/pix...xel-xl-unlocking-discussions-t3484497/page109
N3V3RS3TTL3 said:
If you have a Verizon phone your build# will be NDE63P
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I don't think this necessarily means that it is a Verizon model since I have a Google Store purchased Pixel XL with the same build number.
My best guess to see if the phone is a Verizon model is if the bootloader is not unlockable.
Is the toggle in settings to allow bootloader unlocking grey or can you toggle it?
Sent from my Pixel XL
imnuts said:
Is the toggle in settings to allow bootloader unlocking grey or can you toggle it?
Sent from my Pixel XL
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I cannot toggle it (and couldn't before unlocking it either). Is this really the only sign that the phone is a Verizon? Other than the boatloader (which was easily fixed) I guess Verizon deserves props for not screwing with the device! Or Google deserves props for not letting Verizon screw with it, lol.
DracoDan said:
I cannot toggle it (and couldn't before unlocking it either). Is this really the only sign that the phone is a Verizon? Other than the boatloader (which was easily fixed) I guess Verizon deserves props for not screwing with the device! Or Google deserves props for not letting Verizon screw with it, lol.
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Another thing you can do is look in "My Verizon" and see if it shows up as "Other Device" or Pixel XL. Other device would indicate a play store device which I highly doubt that they sent you.
Another thing you could do is install an app on the play store. When the drop down shows up it will say Verizon Google Pixel XL.
When I sign in to my Verizon account on my laptop, it lists my Google Pixel as: PIXEL NON-VZW.
DracoDan said:
...seems like a dumb question, right? Here's the deal, I broke my (Google) 64GB Nexus 6 last Saturday night... sucks, but I have insurance! So I file a claim, pay $150, and Asurion sends me a Verizon (my carrier) 32GB Nexus 6... I called them up and they told me that's all they had. After talking to a couple of people and me saying I would cancel the insurance if they couldn't give me the same device I insured, they mentioned they could give me a Pixel XL 32GB!!! Having missed the original preorders I've been trying like hell to preorder a Pixel XL with no luck, so this was a no brainer (although it sucks that it's only 32GB).
Fast forward a day, and I have my phone!!! But there are a couple of things off about it. For one, it doesn't say Verizon anywhere on the box, phone, within Android, boot up... nothing! There are also zero preloaded Verizon apps?! I thought they would at least put "MyVerizon" on it... So is there anywhere I can look to determine which version I have? Another thing, I've had a hell of a time getting it activated on Verizon. I had switched back to my old S4 after breaking my Nexus 6, and had to go to Verizon to get a micro-sim card. Nobody at Verizon has been able to register the phone with the new SIM card, after hours on hold I gave up and just cut my S4 micro-sim card - problem solved... but why couldn't Verizon activate the phone? That might be unrelated, just something I was thinking about.
One last note, I already ran depixel8 (which succeeded) on the phone. I'm not sure what would happen if this was done on a non-verizon version... but I can't test this by unlocking the bootloader since that's already done!
TLDR: Got Pixel XL from Asurion to replace my broken Nexus 6 I had previously used on Verizon, and I can't find any mention of Verizon anywhere! Did they send me a Google version of Verizon version?
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Reboot the phone to bootloader. Issue command "fastboot OEM getcid" that will tell for sure what do you have.
jamexman said:
Reboot the phone to bootloader. Issue command "fastboot OEM getcid" that will tell for sure what do you have.
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Yay, a definitive answer, thanks!!!
The back story here is interesting...
There are so many refurbs this soon in the game that Google is already letting Asurion have them... AND, they can use them to replace other brands of phones.
The flickering screens and maybe BT issues seem to be racking up some casualties. Meanwhile many of us have been waiting near a month for XL 128's
So much blood at the bleeding edge.
Hmm I have a Verizon version but yet the unlock isn't greyed out and I'm able to enable it....
Sent from my Pixel XL using Tapatalk
DracoDan said:
Yay, a definitive answer, thanks!!!
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You're welcome. What did the command tell you?
Sent from my Pixel XL using Tapatalk
---------- Post added at 04:40 PM ---------- Previous post was at 04:37 PM ----------
evobyte said:
Hmm I have a Verizon version but yet the unlock isn't greyed out and I'm able to enable it....
Sent from my Pixel XL using Tapatalk
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More than likely... You got a free for review phone no? Been discussed before...
Sent from my Pixel XL using Tapatalk

Pixel XL VZW rma to unlocked Google phone non VZW phone

New to XDA. Read forum rules. Believe I am in right place to discuss my situation/experience. I do have questions. So I am not 100% sure if I am on correct forum. But here goes.
Most of the threads I've searched we're closed by mods. Is why I'm posting this here.
I have RMA'd my VZW Pixel XL 128 gb phone.
I've religiously have never updated any phones I've bought so to root and benefit from capabilities.
I am no developer.
If I may have a moment of your time.
******* Here goes.
I had the known sim card error and issued RMA through Google's support. Officially had sim card error not fraudulent claim. Received what 1st rep said as official Google phone, unfortunately with sim card inside and already bootloader locked with version 7.1.1 pre-installed. I examined the phone so to make sure is 100% usable. "Unfortunately" it was 99%
Working. The model is NOF26V. I imagine it is the Verizon model. The problem I've found was a USB file transfer issue with the only bypass being enabling developer options and selecting debug when connected. Was not detecting device otherwise. This time I requested from Google support to provide me a non Verizon phone that has no connection to Verizon at all. No sim inserted nor the model being related to Verizon. An official Google unlocked phone, because they can't provide me a refund being a "3rd party sale" that is unpaid and would lose future business to a currently product expanding company. According to the rep, he's personally requested an expedited rma. Anyways, Being that any phones provided from VZW will be bootloader locked and am switching carriers and don't mind paying remaining balance with verizon is why I think he did so. I advised the rep I am a frequent buyer of flagship phones and was disappointed my carrier modified the phones bought from them. Actual first time hearing of this. Where if it was unlocked bootloader I could flash proper official file to fix issue. Rep advised manufacturer can modify phone as they please. Rma'd phone had Sim card error that took roughly 2 min to load sim as active, I do have two phones for certain reasons, so I switch Sims over. Rep advised all phones with Sim card error have been returned and fixed as well with latest update. In my opinion, sorta kinda.
Main reason for rma is USB functionality.
So my concern is. If I decide to continue my service with Verizon. Will it lock my bootloader?
Even after rep stated will be receiving official Google unlocked phone?
I have not received my device yet. And would like to root it. Being that I'm required to pay for service while having remaining balance I am inclined to keep Verizon plan for the remainder of my balance. Maybe switch to this Comcast plan.
Could someone provide me the information/similar experience with Google issued RMA?
I apologise in advance to mods if I've submitted a post that has already been discussed. I have searched a quarter of the 108 pages and looked at the video on how to properly use the search function of the xda website.
I dont believe it will lock the unlocked playstore version.. the verizon version has a different sku with other changes done to it... Will google even give you a playstore version? I asked after my verizon replacement from them had 7.1.1 and they told me no... You could always do a trade in for the new pixel 2...hehe
Sent from my Nexus 6 using Tapatalk
No if it is a Google version it will stay unlocked. They have different cid which determines the difference.
stinger4321 said:
I dont believe it will lock the unlocked playstore version.. the verizon version has a different sku with other changes done to it... Will google even give you a playstore version? I asked after my verizon replacement from them had 7.1.1 and they told me no... You could always do a trade in for the new pixel 2...hehe
Sent from my Nexus 6 using Tapatalk
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What the rep told me is that they have two facilities for their RMA's. They no longer fix phones. They just take it apart and scrap the non-working components. The phones provided for RMA leave from either the VZW Facility or the Google Facilities which are both normally tested before getting shipped out. Which would explain why he then said the known problems have been fixed.
I think the only reason they agreed to provide me an unlocked Google phone was because I mentioned I got the Pixel XL after Note 7 blew up. Also mentioned my girl had the Note 8 which looked spicy. And I suggested a refund I knew they couldn't uphold. So because I was unsatisfied with my second buggy RMA, he put me on hold and said that he personally issued an expedited RMA so I get shipped a phone from a non VZW Facility.
Maybe to keep clients from leaving because of Verizon.
He suggested to only buy phones from manufacturers of the phone to get excellent service and coverage.
By the way. What the rep told me is that they are going to partner with Asurion to file claims that are outside their 1 year warranty.

Difference Between Verizon and Unlocked Pixel 2XL?

I am looking to buy a Pixel 2XL 3rd party. I use T-Mobile and this is the Verizon version. I know it'll work on T-Mobile just fine however are there any differences between the Verizon and Unlocked versions such as timely updates?
I dont think so cause from what I've read Verizon people have gotten updates faster than I have. Only thing is if you plan to Unlock/Root but there has been threads saying its able to be done for the regular Pixel but not sure about the 2, I havent looked into the threads much as I have the Google version if I ever decide to do so. To me there really isnt a point to do it because the phone works so well without it.
So far no main difference in the two both. The Verizon one is just sold to the carrier portal but when used on another carrier it works just fine GSM or another CDMA carrier.
R/S
Otechtime
~YouTuber~
The verizon device bootloader cannot be unlocked as far as I know.
That's a rather important difference to note Id say.
Dont waste money on it, buy the google version.
sent from my Pixel 2 XL or Note FE
I think Verizon sells all of its phones locked. Maybe the Pixel 2 XL is different.
Taking a Verizon Pixel 2 XL and using it on a network other than Verizon is probably a lot easier than taking a Pixel 2 XL bought directly from Google as an unlocked phone and using it on Verizon. So luckily you don't have to do that.
jimv1983 said:
I think Verizon sells all of its phones locked. Maybe the Pixel 2 XL is different.
Taking a Verizon Pixel 2 XL and using it on a network other than Verizon is probably a lot easier than taking a Pixel 2 XL bought directly from Google as an unlocked phone and using it on Verizon. So luckily you don't have to do that.
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Really dude? The VZW XL 2 is locked - hence why there is a bounty thread......
Really dude? It's very easy to use a Google XL on VZW...put sim card in and that's it.
twiz0r said:
Really dude? The VZW XL 2 is locked - hence why there is a bounty thread......
Really dude? It's very easy to use a Google XL on VZW...put sim card in and that's it.
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Verizon must have changed in the last year or so then. Last time I was looking into Verizon they were really strict.
First of all, at least in the past, the SIM card on Verizon phones only activated the LTE portion of the connection. The CDMA portion used for calls and SMS still used the standard CDMA registration process than Verizon had always used.
Another thing that Verizon does, or used to do, is not allow just any phone on its network. Verizon required (again, his might have changed recently) phones to be provisioned on their network manually and if it wasn't a phone that Verizon sold they would usually say no. That is why phones like the Nexus 5 and Nexus 5X were almost impossible to use on Verizon despite the fact that the hardware was fully compatible with Verizon's network.
I guess Verizon must have changed the way it does things. From what you say simply entering a Verizon SIM card into a compatible unlocked phone will work without Verizon interaction and will register both the CDMA and LTE portions on Verizon's network
jimv1983 said:
Verizon must have changed in the last year or so then. Last time I was looking into Verizon they were really strict.
First of all, at least in the past, the SIM card on Verizon phones only activated the LTE portion of the connection. The CDMA portion used for calls and SMS still used the standard CDMA registration process than Verizon had always used.
Another thing that Verizon does, or used to do, is not allow just any phone on its network. Verizon required (again, his might have changed recently) phones to be provisioned on their network manually and if it wasn't a phone that Verizon sold they would usually say no. That is why phones like the Nexus 5 and Nexus 5X were almost impossible to use on Verizon despite the fact that the hardware was fully compatible with Verizon's network.
I guess Verizon must have changed the way it does things. From what you say simply entering a Verizon SIM card into a compatible unlocked phone will work without Verizon interaction and will register both the CDMA and LTE portions on Verizon's network
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All of that is great and true...but if you don't know for sure please don't spread misinformation. Have good night sir
twiz0r said:
All of that is great and true...but if you don't know for sure please don't spread misinformation. Have good night sir
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Have you tried using a phone other than the Pixel 2 XL that was not bought from Verizon on Verizon's network? What I said was true as recently as early November 2017. My friend has Verizon. His old phone died and he needed a phone to get him through a few weeks until he could get a new one. I tried to let him borrow my old Nexus 5X. From a hardware standpoint the Nexus 5X is fully compatible with Verizon. He put in his Verizon SIM card in and..... nothing. He called Verizon to see what the issue was. They said they won't activate it because the phone wasn't purchased from them. He went into a Verizon store in person and was told the same thing. Again, that was less than 3 months ago.
I did notice in my original post I did say in the "last year or so". That should have said "the last month or so". Sorry for the confusion that might have caused.
jimv1983 said:
Have you tried using a phone other than the Pixel 2 XL that was not bought from Verizon on Verizon's network? What I said was true as recently as early November 2017. My friend has Verizon. His old phone died and he needed a phone to get him through a few weeks until he could get a new one. I tried to let him borrow my old Nexus 5X. From a hardware standpoint the Nexus 5X is fully compatible with Verizon. He put in his Verizon SIM card in and..... nothing. He called Verizon to see what the issue was. They said they won't activate it because the phone wasn't purchased from them. He went into a Verizon store in person and was told the same thing. Again, that was less than 3 months ago.
I did notice in my original post I did say in the "last year or so". That should have said "the last month or so". Sorry for the confusion that might have caused.
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I have bought several non verizon phones over the last several years and the only phone I had an issue with trying to get to work was a verizon pre-paid which they would not let me use on their service since it had never been activated before so they just want to get as much money as possible. I had the old unlimited plan and bought smartphones used on att and had no problem getting them activated several times.
Oh yes! Buy a Verizon phone, They all come with red handcuffs so that you can't alter the device in any way.
With a Verison phone you never really own the phone but you do have the privilege of paying for it.
Big red knows best.
CptnSpaulding71 said:
I have bought several non verizon phones over the last several years and the only phone I had an issue with trying to get to work was a verizon pre-paid which they would not let me use on their service since it had never been activated before so they just want to get as much money as possible. I had the old unlimited plan and bought smartphones used on att and had no problem getting them activated several times.
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Interesting. Maybe it was a model of phone that Verizon did sell even if that actual phone wasn't bought from them and that was enough? Or maybe you were just lucky? I just know what I/my friend have experienced and I have heard of it happening to other people over the years. Although those other cases weren't very recent and I don't know what phones they were.
Honestly, the fact that it has to be "activated" by Verizon is bull****. When I got my Nexus 5, Nexus 5X and Pixel 2 XL there was no need for for the phones to be activated by AT&T. When I switched phones AT&T didn't even know about it.
twiz0r said:
Really dude? The VZW XL 2 is locked - hence why there is a bounty thread......
Really dude? It's very easy to use a Google XL on VZW...put sim card in and that's it.
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I just bought a Google version Pixel 2 XL from swappa. I went to a VZW authorized retailer, bought a Sim for $10 - profit. I didn't even get slapped with the one time $3O activation fee!
When I bought my wife's Iphoe 8 plus VZW hammered me with that $30 fee, hence now I always go to side chain VZW retailers not bug red HQ in my area.
Connecting an Unlocked Pixel XL2 on Verizon - No Verizon Software Wanted
I currently have an Unlocked Nexus 6P running on Verizon which was set up by a Verizon store support member in Jan 2016 when they weren't selling the phone. Seems to work fine, except the phone connectivity is a bit poor in less populated areas (Assuming that not all bands are supported).
Recently (Dec 2017) bought an Unlocked Pixel XL2 and intend to connect to Verizon. Reason I bought an Unlocked phone from Google is my desire to not have any Verizon software / bloatware installed when I put my SIM in and connect to the network; Not intending to root, just to avoid.
Anyone have any thoughts / input on how I can insure no Verizon garbage on the new phone during activation? Phone cost more just to avoid and I need to be sure I don't mess the activation up.
Thank you.
Twinsxchange said:
I currently have an Unlocked Nexus 6P running on Verizon which was set up by a Verizon store support member in Jan 2016 when they weren't selling the phone. Seems to work fine, except the phone connectivity is a bit poor in less populated areas (Assuming that not all bands are supported).
Recently (Dec 2017) bought an Unlocked Pixel XL2 and intend to connect to Verizon. Reason I bought an Unlocked phone from Google is my desire to not have any Verizon software / bloatware installed when I put my SIM in and connect to the network; Not intending to root, just to avoid.
Anyone have any thoughts / input on how I can insure no Verizon garbage on the new phone during activation? Phone cost more just to avoid and I need to be sure I don't mess the activation up.
Thank you.
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Click to collapse
Wow. I'm amazed that Verizon allowed a Nexus 6P on its network since it never sold that phone. I tried to let my friend (who is a Verizon customer) use my Nexus 5X while he was waiting to get a new phone. Two different Verizon employees refused to register the phone on the Verizon network.
Twinsxchange said:
I currently have an Unlocked Nexus 6P running on Verizon which was set up by a Verizon store support member in Jan 2016 when they weren't selling the phone. Seems to work fine, except the phone connectivity is a bit poor in less populated areas (Assuming that not all bands are supported).
Recently (Dec 2017) bought an Unlocked Pixel XL2 and intend to connect to Verizon. Reason I bought an Unlocked phone from Google is my desire to not have any Verizon software / bloatware installed when I put my SIM in and connect to the network; Not intending to root, just to avoid.
Anyone have any thoughts / input on how I can insure no Verizon garbage on the new phone during activation? Phone cost more just to avoid and I need to be sure I don't mess the activation up.
Thank you.
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Click to collapse
This is just my personal experience, and not necessarily a guide. I've been on Big Red for 10+ years. When I went from a Verizon S5 to the Nexus 6p, I simply cut my micro sim card to make it a nano sim card. I booted up the 6p without the sim, and went through the Google setup process. Then I shut the phone off, installed the sim card, booted up and bang. Have full Verizon service, HD calling and Volte, and no Verizon bloat. Then, this past November when I got the P2XL, I did the same thing, with the same results. My point is, I have yet to speak with a Verizon rep, or go through an activation process. All my services work just fine, and still have no Verizon bloat. My P2XL is rooted, and when I dirty flash the monthly factory images, everything is still fine with no Verizon bloat. Hope this helps ?
I've not run a Verizon branded on big red since November of 2015, with a Moto X Pure Edition, followed by a Nexus 6P, followed by a Moto Z2 Play (not the Verizon version), followed by an OG Pixel XL(not the Verizon version), followed by an LG G6 (not the Verizon version), followed by a Pixel 2 XL (not the Verizon version).
When I got the MXPE, I had a Samsung Galaxy S4. It had a micro SIM. I bought a sim cutter and copied it down to a nano. Popped it into the MXPE and didn't look back. Eventually I got a real nano sim, but no issues.
If you wish to use a phone on Verizon, that is not on their list of authorized phones, the sim simply has to be "activated" on a Verizon phone and then you can put it in any phone. As long as the phone has the proper CDMA band support, you'll be good to go with no service issues.
jimv1983 said:
Wow. I'm amazed that Verizon allowed a Nexus 6P on its network since it never sold that phone. I tried to let my friend (who is a Verizon customer) use my Nexus 5X while he was waiting to get a new phone. Two different Verizon employees refused to register the phone on the Verizon network.
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It's not amazing. Verizon has allowed compatible phones to work on their network for years. I had a nexus 6p, google version pixel xl, and google version pixel 2 xl on verizon.
nomisunrider said:
It's not amazing. Verizon has allowed compatible phones to work on their network for years. I had a nexus 6p, google version pixel xl, and google version pixel 2 xl on verizon.
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The Google version of the Pixel's make more sense because Verizon does (or did sell those phones). The Nexus 6P and other phones that are compatible but not sold by Verizon are a different story. You must have gotten lucky being able to get a Nexus 6P working on Verizon. They wouldn't allow the Nexus 5X on Verizon and it's just as compatible with Verizon as the Nexus 6P.
jimv1983 said:
The Google version of the Pixel's make more sense because Verizon does (or did sell those phones). The Nexus 6P and other phones that are compatible but not sold by Verizon are a different story. You must have gotten lucky being able to get a Nexus 6P working on Verizon. They wouldn't allow the Nexus 5X on Verizon and it's just as compatible with Verizon as the Nexus 6P.
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I stuck an active SIM in a Nexus 5x and used it for almost a year on Verizon with full functionality. Then I took the same card and used it in a 6p. Hate your luck but I've been swapping SIM cards on Verizon for years using branded and unlocked phones and never had any trouble.

Verizon pixel 2 warranty , I am not on Verizon

I bought new pixel 2 xl on swappa. I checked imei on BYOD and recycling imei checker, checked fine. However when I tried checking on warranty Google support said it is not eligible. What could be the issue? Do I have to activate it on Verizon ? How do I do that if I am not on Verizon (TMobile).See part of the chat below.
James3:06 AM The tool does not allow us to pull up the information for the device as this device is not eligible for warranty options from Google, you will have to check with the retailer for this case. But till the time the we are not able to pull up the records with the IMEI number of your device.
Me
Thanks , when you say device is not eligible is that for all Verizon pixel or there is issue with this specific device?
James3:15 AM It's not for all Verizon pixels nor the device. James3:16 AM There might be any issues with the Verizon team. May be because of the IMEI is not updated.
aim1999x said:
I bought new pixel 2 xl on swappa....
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What Google means is because you purchased your phone from a reseller, any warranty you may have is with that reseller and NOT Google. When you purchase through the Play Store, the phone is automatically registered and THEIR warranty (and return) terms are much better. Many ppl buy the phone and are shocked to discover they cannot return the phone to Google, they have to deal directly with the reseller who may or may not have an agreement with Google. This is especially common with people who buy the phone in unsupported countries, or buy it in a supported country and then move to an unsupported one... and then have a warranty claim. No doubt you got a better deal through swappa, maybe you should consider purchasing an insurance policy on the phone.
I read that it is based on imei if you buy it from Verizon. He also said that they would normally would have access to imei but in this case they don't. I want to know why. Also this phone was never activated before. Also Google offers 2 years warranty on all new pixels even Verizon ones.
Basically what does this mean ?
"James3:16 AM There might be any issues with the Verizon team. May be because of the IMEI is not updated"
aim1999x said:
Basically what does this mean ?
"James3:16 AM There might be any issues with the Verizon team. May be because of the IMEI is not updated"
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lol James is an idiot imei numbers are not updated just call up google and say you know the phone is in warranty because the phone has not been out 2 years ignore the nonsense

Will Verizon unlock the Pixel?

If you own the phone and there's no balance why can't Verizon unlock it so that I can unlock the bootloader? I have a Tmobile Oneplus 6t as well and I purchased it outright and the TMobile Rep unlocked it for me. Has anyone ever called Verizon to unlock the Pixel?
I've used my pixel on T-Mobile without any issues.
mackentosh said:
If you own the phone and there's no balance why can't Verizon unlock it? I have a Tmobile Oneplus 6t as well and I purchased it outright and the TMobile Rep unlocked it for me. Has anyone ever called Verizon to unlock the Pixel?
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slimc84 said:
I've used my pixel on T-Mobile without any issues.
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That is true I am also using the Verizon variante on TMobile but what I'm saying is my TMobile OnePlus 6t came with a greyed out OEM Unlock option. So I called TMobile and told them I want the phone unlocked and they did it. I just had to factory reset the phone and the option was no longer greyed out. So I'm wondering why can't Verizon do the same for the Pixel? I mean I do own the phone out right no finance.
Verizon will not allow the bootloader unlock and I highly doubt any devs are looking into it either.
slimc84 said:
Verizon will not allow the bootloader unlock and I highly doubt any devs are looking into it either.
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That's stupid specially if I own the phone, it's like they still have control over it even though I own it. I guess that's what I get for being impatient and rushing to get the Pixel instead ordering it from Google and waiting on the shipping
I'm in the same boat but to be honest the whole point of a pixel in my opinion is to get a pure Google experience.. I don't have a valid reason to root to be honest. Also my work apps won't work on a rooted phone so might as well be bootloader locked
As I'm in Ireland and bought the 3xl while on a work trip on launch day I'm tempted to see if Verizon might unlock it for me.. really it's not making much difference to me
mackentosh said:
That's stupid specially if I own the phone, it's like they still have control over it even though I own it. I guess that's what I get for being impatient and rushing to get the Pixel instead ordering it from Google and waiting on the shipping
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So please elaborate. You bought the phone from Verizon to use on another network? How and why would you do that? If I wasn't on VZW I'd never get the phone from them... oh wait, did you buy it from BB, i.e. the VZW version on discount? If so you probably need to return it if it's still possible. If not then you are locked forever. Only way is to sell it and buy another. Yes, you own the phone but they own the discount you got from BB and basically you're screwed. Damn that sucks man.
bobby janow said:
So please elaborate. You bought the phone from Verizon to use on another network? How and why would you do that? If I wasn't on VZW I'd never get the phone from them... oh wait, did you buy it from BB, i.e. the VZW version on discount? If so you probably need to return it if it's still possible. If not then you are locked forever. Only way is to sell it and buy another. Yes, you own the phone but they own the discount you got from BB and basically you're screwed. Damn that sucks man.
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When I say I bought it outright I mean no discount, I paid just over $1000 for the pixel 3xl from best buy but it's all good I'll sell it and buy another one from google
Mine unlocked within 10 hours after purchase. I've read that all their phones were locked to Verizon before they're sold to prevent theft.
shawn605 said:
Mine unlocked within 10 hours after purchase. I've read that all their phones were locked to Verizon before they're sold to prevent theft.
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Your bootloader or your sims card,?
Homeboy76 said:
Your bootloader or your sims card,?
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He's talking about the SIM card.
VZW will not and has never unlocked a BL on any phone that had a locked BL. They say it protects their nerwork... More like they hate people hacking their apps and loosing money.
Last unlocked BL they sold was Nexus 6... Correct me, cuz I did zero research on this... Just my cloudy damaged memory
Sent from my Pixel 3 XL using Tapatalk
airmaxx23 said:
He's talking about the SIM card.
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Thread: Pixel 3 XL Questions and Answers...
Question: Will Verizon unlock the Pixel?
I thought that's what he meant, I asked for clarification.
As for the bootloader, no they will not. I just moved to Pixel 3 XL after getting an OG Verizon PIxel XL right after launch (actually immediately after the dePixel exploit was published or I would have purchased direct from Google or chose another phone). This same discussion along with the same "it's not fair since I own the device" arguments has been going on for years. Look at Huawei for evidence that bootloader locking is becoming more restrictive and not less. You can only purchase the device outright, and even they have discontinued the bootloader code request system. Eventually an exploit might come around, but maybe it won't. jcase pretty much said the original dePixel find was an accident, and it took another year and a half or so to find another for a phone that was already being replaced. Either take a risk that one will be found knowing that it might never come, or bite the bullet and buy a Google version or a 6T (where even if you get it at full price from T-Mobile you might have to wait to get BL and carrier unlock).
MArtyChubbs said:
VZW will not and has never unlocked a BL on any phone that had a locked BL. They say it protects their nerwork...
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Does it protect their network if I never accept any OTA updates because such updates could fix any exploits that eventually will be used to allow me to root the phone that I bought and own?
I mean, I'm just wondering what they would say/do if a lot of people start telling them point blank that they are going to boycott all security and other updates until they allow BL unlocking.
andy214 said:
Does it protect their network if I never accept any OTA updates because such updates could fix any exploits that eventually will be used to allow me to root the phone that I bought and own?
I mean, I'm just wondering what they would say/do if a lot of people start telling them point blank that they are going to boycott all security and other updates until they allow BL unlocking.
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Easy answer. They don't care about consumer opinion until results are felt. They are concerned with brand, lawsuits , and corporate spending. Look at it this way, this thread was last posted on (by me) over a year ago, and there hasn't even been a sniff of an exploit or getting Big Red to change even once.
Once, a long time ago, Verizon carried bootloader unlockable phones. My Nexus 6 was from Verizon and it was fantastic. Google made a marketing decision for Verizon to push the Pixel OG exclusively, Verizon forced them to make a varient that could be locked down and full of Verizon crapware, just like every phone on their network. OG, 2, 3 and now 4, sold by Verizon will never get natively unlocked. The only hope would be a temp root solution and being able to toggle the unlock in developers options.
6 years ago unlocked "dev" phones weren't readily available, but Google sells an unlockable version now, with financing if you want, most people that want root just buy that.
mackentosh said:
When I say I bought it outright I mean no discount, I paid just over $1000 for the pixel 3xl from best buy but it's all good I'll sell it and buy another one from google
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Yea sell that for sure. I bought a new unlocked P3XL for 400.00 on Amazon last month.

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