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Bought a Google pixel xl off swappa. Says he never had the phone activated. I think I read that if a pixel is on fi it won't work on another network. Took the pixel xl to Verizon to get a new sim. They asked for the ime number. His tablet said Verizon can't activate the device or acknowledge the device because it's not a Verizon device or something. I did do a network reset in settings. Any ideas?
My Pixel XL and wife's Pixel are both Google purchased phones running on Verizon. All I did was take the sim chip out of my Google purchased Nexus 6 and put it in my Pixel XL. My wife's old phone had the wrong size sim chip so we took it into a Verizon store to get activated.
Paul1201 said:
My Pixel XL and wife's Pixel are both Google purchased phones running on Verizon. All I did was take the sim chip out of my Google purchased Nexus 6 and put it in my Pixel XL. My wife's old phone had the wrong size sim chip so we took it into a Verizon store to get activated.
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Did they ask for the ime number?
93fuelslut said:
Bought a Google pixel xl off swappa. Says he never had the phone activated. I think I read that if a pixel is on fi it won't work on another network. Took the pixel xl to Verizon to get a new sim. They asked for the ime number. His tablet said Verizon can't activate the device or acknowledge the device because it's not a Verizon device or something. I did do a network reset in settings. Any ideas?
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Project Fi devices can be used on other networks as long as they have been paid for in full and the device is no longer linked to a Project Fi account. I don't know the specifics of Verizon though. If you buy a Pixel from Verizon the bootloader is locked. If you buy a Pixel anywhere else the bootloader can be unlocked. If the Verizon rep told you they wouldn't active a non Verizon device it's possible that Verizon changed their bring your own phone policy (which is something some carriers like Virgin Mobile do not allow you to do) or that they changed their policy specifically for Pixels because they don't want the unlockable versions on their network. It's also possible you got a bad customer service rep who was misinformed and that you need to call back and speak to someone else.
There are also a couple of other possibilities. You might have purchased a stolen phone that is blacklisted or that your seller is on the up and up but needs to contact Project Fi to deregister the device with them before you can register it someplace else. I've had this happen with other carriers when I sold used phones I no longer wanted to keep.
I'm thinking about selling my Pixel XL because I'm not thrilled with it and contacted Pixel support yesterday to get some info. They said there was no restriction on my selling the device (which isn't even 6 weeks old) and that the warranty from the Google Store and the extended warranty I purchased could both be transferred to the new owner.
The thing you read about Project Fi devices not being usable on other networks was a temporary glitch where they were black listing former devices in error. It isn't Project Fi policy to prevent members from taking their phones to another carrier or selling them as long as the phone has been paid for. If you purchased a Pixel through the Fi Store rather than Google you can't change carriers with that phone until its been completely paid for.
jhs39 said:
Project Fi devices can be used on other networks as long as they have been paid for in full and the device is no longer linked to a Project Fi account. I don't know the specifics of Verizon though. If you buy a Pixel from Verizon the bootloader is locked. If you buy a Pixel anywhere else the bootloader can be unlocked. If the Verizon rep told you they wouldn't active a non Verizon device it's possible that Verizon changed their bring your own phone policy (which is something some carriers like Virgin Mobile do not allow you to do) or that they changed their policy specifically for Pixels because they don't want the unlockable versions on their network. It's also possible you got a bad customer service rep who was misinformed and that you need to call back and speak to someone else.
There are also a couple of other possibilities. You might have purchased a stolen phone that is blacklisted or that your seller is on the up and up but needs to contact Project Fi to deregister the device with them before you can register it someplace else. I've had this happen with other carriers when I sold used phones I no longer wanted to keep.
I'm thinking about selling my Pixel XL because I'm not thrilled with it and contacted Pixel support yesterday to get some info. They said there was no restriction on my selling the device (which isn't even 6 weeks old) and that the warranty from the Google Store and the extended warranty I purchased could both be transferred to the new owner.
The thing you read about Project Fi devices not being usable on other networks was a temporary glitch where they were black listing former devices in error. It isn't Project Fi policy to prevent members from taking their phones to another carrier or selling them as long as the phone has been paid for. If you purchased a Pixel through the Fi Store rather than Google you can't change carriers with that phone until its been completely paid for.
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Thanks for the clarification. I'll call Verizon tech service and go from there.
93fuelslut said:
Thanks for the clarification. I'll call Verizon tech service and go from there.
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Good luck.
I actually bought my pixel XL from Google, and got on a plan with Verizon. Originally they said they couldn't do it. They asked for my imei and kept telling me it wouldn't allow the phone to be activated or that it was invalid.
I knew a bit more than the Verizon rep, so i asked if he can just use his phone and Imei to activate the SIM card, and then I'd take the activated sim card and slide it into the pixel.
I had to help a friend do this also, Verizon is picky when it comes to phones not purchased from them. And they are real quick to say "since it's not a Verizon pixel it won't work", at least that's what I got multiple times
noidea24 said:
I actually bought my pixel XL from Google, and got on a plan with Verizon. Originally they said they couldn't do it. They asked for my imei and kept telling me it wouldn't allow the phone to be activated or that it was invalid.
I knew a bit more than the Verizon rep, so i asked if he can just use his phone and Imei to activate the SIM card, and then I'd take the activated sim card and slide it into the pixel.
I had to help a friend do this also, Verizon is picky when it comes to phones not purchased from them. And they are real quick to say "since it's not a Verizon pixel it won't work", at least that's what I got multiple times
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I knew that was it! He kinda acted shady abt activating it. Once he entered the IMEI number do you think the phone is now flagged by Verizon on their system?
Do they have to have the IMEI number anyways?
93fuelslut said:
I knew that was it! He kinda acted shady abt activating it. Once he entered the IMEI number do you think the phone is now flagged by Verizon on their system?
Do they have to have the IMEI number anyways?
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It isn't flagged. You got a VZ rep that didn't know what they were doing. Very common. Go to a corporate store, better chance of finding someone that has a clue.
TonikJDK said:
It isn't flagged. You got a VZ rep that didn't know what they were doing. Very common. Go to a corporate store, better chance of finding someone that has a clue.
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Thanks. I did go to a corporate store. Dug up a page on Reddit and alot of people are having the same experience with Verizon. I'm gonna try to re activate my Verizon n6 at Verizon, activate it, and pop that Sim in my pixel XL
93fuelslut said:
Thanks. I did go to a corporate store. Dug up a page on Reddit and alot of people are having the same experience with Verizon. I'm gonna try to re activate my Verizon n6 at Verizon, activate it, and pop that Sim in my pixel XL
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That will work perfectly for you.
I got my Pixel yesterday, from VZW, it was the last one they had. I dropped it this morning, which cracked the screen, and was thinking of getting one from Gooble. So I can unlock the bootloader, I prefer my own Android builds, even though there's really not a lot of bloatware on this device and it is running Andy 8.0 DP3.
I'm on the fence, I cannot get by without a phone, friends are recommending many different devices (so I will develop some ROMs, of course), but I really want a Pixel and Verizon is my only option for a carrier...
@93fuelslut, let us know if you get yours going :good:
NepoRood said:
I got my Pixel yesterday, from VZW, it was the last one they had. I dropped it this morning, which cracked the screen, and was thinking of getting one from Gooble. So I can unlock the bootloader, I prefer my own Android builds, even though there's really not a lot of bloatware on this device and it is running Andy 8.0 DP3.
I'm on the fence, I cannot get by without a phone, friends are recommending many different devices (so I will develop some ROMs, of course), but I really want a Pixel and Verizon is my only option for a carrier...
@93fuelslut, let us know if you get yours going :good:
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I will. Gotta do the father's day stuff in a few and then I'll stop by to activate my Verizon n6. I think it's a easy activation, it's just the Reps and their sales tactics. I have read that the Verizon Pixel can't be unlocked now with the new update. Just a heads up
NepoRood said:
I got my Pixel yesterday, from VZW, it was the last one they had. I dropped it this morning, which cracked the screen, and was thinking of getting one from Gooble. So I can unlock the bootloader, I prefer my own Android builds, even though there's really not a lot of bloatware on this device and it is running Andy 8.0 DP3.
I'm on the fence, I cannot get by without a phone, friends are recommending many different devices (so I will develop some ROMs, of course), but I really want a Pixel and Verizon is my only option for a carrier...
@93fuelslut, let us know if you get yours going :good:
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Your broke Pixel was on VZ? You are done, just put that sim in the new one. That is how I did my Google Pixel XL. Took the Sim out of my Nexus 6 and put it in my Pixel. Never even talked to VZ.
TonikJDK said:
Your broke Pixel was on VZ? You are done, just put that sim in the new one. That is how I did my Google Pixel XL. Took the Sim out of my Nexus 6 and put it in my Pixel. Never even talked to VZ.
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That's what I was thinking, even though, I have to go back to Verizon to return the broken one
I'm currently negotiating with an Amazon seller...
TonikJDK said:
Your broke Pixel was on VZ? You are done, just put that sim in the new one. That is how I did my Google Pixel XL. Took the Sim out of my Nexus 6 and put it in my Pixel. Never even talked to VZ.
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I'm glad you stated that
NepoRood said:
That's what I was thinking, even though, I have to go back to Verizon to return the broken one
I'm currently negotiating with an Amazon seller...
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Be careful. I bought my first Nexus 6P from an Amazon seller and she was a scammer --although her feedback looked good when I made the purchase. She provided a tracking number and the day it was supposed to arrive I anxiously waited. Then I got a text that the package was delivered but I had no package. Initially I thought UPS had misdelivered the package but then I noticed that according to the tracking number it had been delivered to a completely different state. I checked her feedback again and found she had done the exact same thing to a bunch of other buyers. When she wouldn't return any messages and her feedback kept going down it was apparent she was a scammer. I reported her to Amazon and it took them two weeks to suspend her account --during which time she sold at least 30 more phones. It also took forever to get a refund from Amazon since it involved a fraud investigation. I'm much more careful with third party sellers on Amazon, particularly for anything expensive although third party sellers offering cheap Chinese knock off products are also very common on Amazon. Like I said, be careful. People have reported buying new computers from third party sellers on Amazon that had bootleg versions of Windows installed with a key generator program that was still installed on the computer.
jhs39 said:
Be careful. I bought my first Nexus 6P from an Amazon seller and she was a scammer --although her feedback looked good when I made the purchase. She provided a tracking number and the day it was supposed to arrive I anxiously waited. Then I got a text that the package was delivered but I had no package. Initially I thought UPS had misdelivered the package but then I noticed that according to the tracking number it had been delivered to a completely different state. I checked her feedback again and found she had done the exact same thing to a bunch of other buyers. When she wouldn't return any messages and her feedback kept going down it was apparent she was a scammer. I reported her to Amazon and it took them two weeks to suspend her account --during which time she sold at least 30 more phones. It also took forever to get a refund from Amazon since it involved a fraud investigation. I'm much more careful with third party sellers on Amazon, particularly for anything expensive although third party sellers offering cheap Chinese knock off products are also very common on Amazon. Like I said, be careful. People have reported buying new computers from third party sellers on Amazon that had bootleg versions of Windows installed with a key generator program that was still installed on the computer.
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How do you know if it's a 3rd party?
Activating my Nexus 6 at Verizon then using that same sim to power my pixel XL worked like a charm.
93fuelslut said:
Activating my Nexus 6 at Verizon then using that same sim to power my pixel XL worked like a charm.
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Awesome, congrats.
What is the proper procedure to unlock an att s9 to use with another carrier?
Thanks.
Just to clarify. This phone was purchased from Samsung directly with the new $150 discount for Att branded phones.
RossTeagan said:
So the phone is bought from samsung but lock on att?
Try the following to check if your phone is network locked be sure you really need to unlock it (otherwise, I don't think you need to unlock it).
1. Insert a GSM SIM card from another network (a non-AT&T SIM, liek Cricket ot T-Mobile)
2. Try placing a call
If your phone manages to connect and make the call with this other SIM card, then you won't need to unlock it, as it's already unlocked. And if the phone is locked, I recommend you check with AT&T, given that this phone is not tight to a contract.
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I don't have the phone yet (2 more days,) but I did an extensive Google search, and it seems like this particular phone will be sim locked. It's paid off outright, no contract or anything, but there were several heavy discounts like $150 off msrp and another $150 off for trading in S6.
My Google search gave me two possible options -
1) Talk to ATT and ask to unlock,
2) Use an unlock site, like DeviceUnlock, pay 20-50 dollars for them to obtain and send an unlock code to you.
As for #1, I saw a post where a guy complained that talking to ATT and Samsung was useless to him in a similar situation - each company sent him to the other one to get it unlocked, so he got nowhere with this option.
Also, I saw a few posts that said that a locked phone may have to be activated on ATT first and used for up to 40 days before ATT will unlock it for you. What would happen with this Samsung bought phone though?
And for #2, I just don't know how this kind of business works - you send them IMEI and the locked carrier info, pay money, and a few days later, they send you an unlock code that you can enter yourself.
Is it safe? How does it work exactly? What if there's a problem because the IMEI is not actually registered on ATT because the phone was sold by Samsung?
I have many more questions, just because I don't know what I am talking about, but the bottom line is this. What should I do?
Thanks.
AS your phone is paid off and there is no contract on it, you should stick with your first option: ask att to unlock it but as you said you will need an activated phone, so you will need to activate the phone with att, however, you should go to them immediately and not wait for 40 days. While Samsung locked the phone, the actual company who controls the lock and who has authority of unlocking it att. So don't let them fool you to go search the code somewhere else.
Also, there is a law in the US that forces operators to unlock your phone if there are no debts or contract on your device. So keep that in mind.
Regarding third parties, they are a shortcut and you just have to provide them the devices IMEI and network lock. They, in turn, will look for the unlocking code for you. And if there are issues, as you said, I think you can ask for a refund (so if you decide to go for such a service, first make sure they have a money back guarantee).
TLDR Go with att, they should (have to) provide the unlock for you
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
Giskardors said:
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
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I called ATT, spoke to tech support. The tech said that since I had no history/account with ATT, they had to make one to verify that the phone IMEI was clean. He created a new account - name, address, phone, email, imei etc info. He created a support ticket (and gave me its number) for sim unlock. He said that I should receive an email within 48 hours that would either tell me that I cannot unlock or will come with the unlock code (if it is decided that I should be able to unlock.)
I tried using their default web service for getting an unlock https://www.att.com/deviceunlock/#/unlockstep1 but that thing doesn't work - the Next button cannot be clicked.
If unsuccessful, I am considering going and talking to a retail ATT store representative directly. They probably don't know much, but perhaps they can be more convincing on the phone with ATT.
Third option is trying one of the unlock websites.
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
entropism said:
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
Click to expand...
Click to collapse
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
nabbed said:
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
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Click to collapse
Maybe it will take up to tuesday. That's the limit
Im going to the US for 2 weeks, I dont know if i'll be able to unlock it on time, but If I order it I'll get it on the 2nd week.
I really hope you can unlock it!
Keep us updated
Update:
Got the unlock code in an email. The instructions say "Please allow 24 hours upon receipt of this notification to complete the unlock process." Not sure what that means, gonna try to unlock tomorrow with a project fi sim.
Update2:
Phone unlocked fine with a Project FI sim card and connected to T-mobile.
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
zenlifexxa said:
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
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Click to collapse
I just used the Fi sim card to facilitate the unlock procedure (the S9 is not mine, it's for a friend, and I am just setting it up.) I just looked at sim status in the options to confirm that provider was T-Mobile. In my research, I read that using Project FI T-Mobile was no different from any other unlocked gsm phone using T-Mobile. You will lose all Project FI apps because they don't exist with non-Google phones. There will not be carrier switching between T-Mob, Sprint and US Cell, and there will not be wifi calling. But if your T-Mob service is already good, there shouldn't be a problem.
As as side note, my own FI service is kind of awful. Ever since Google introduced "preferred partner" feature, where a FI phone would connect not to the strongest signal carrier but rather to a particular carrier, in this case Sprint in my area, I have had really bad sound quality.
US Cellular has best towers in this area, with signal strength of -70-80 db or so, while Sprint has crappy towers with signal strength of less -100 db. Yet I am constantly connected to Sprint with crappy sound quality because they are the preferred partner here. I have to constantly to remind myself to manually switch to US Cell if I'm to make a lengthy phone call.
Good luck.
I bought new pixel 2 xl on swappa. I checked imei on BYOD and recycling imei checker, checked fine. However when I tried checking on warranty Google support said it is not eligible. What could be the issue? Do I have to activate it on Verizon ? How do I do that if I am not on Verizon (TMobile).See part of the chat below.
James3:06 AM The tool does not allow us to pull up the information for the device as this device is not eligible for warranty options from Google, you will have to check with the retailer for this case. But till the time the we are not able to pull up the records with the IMEI number of your device.
Me
Thanks , when you say device is not eligible is that for all Verizon pixel or there is issue with this specific device?
James3:15 AM It's not for all Verizon pixels nor the device. James3:16 AM There might be any issues with the Verizon team. May be because of the IMEI is not updated.
aim1999x said:
I bought new pixel 2 xl on swappa....
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What Google means is because you purchased your phone from a reseller, any warranty you may have is with that reseller and NOT Google. When you purchase through the Play Store, the phone is automatically registered and THEIR warranty (and return) terms are much better. Many ppl buy the phone and are shocked to discover they cannot return the phone to Google, they have to deal directly with the reseller who may or may not have an agreement with Google. This is especially common with people who buy the phone in unsupported countries, or buy it in a supported country and then move to an unsupported one... and then have a warranty claim. No doubt you got a better deal through swappa, maybe you should consider purchasing an insurance policy on the phone.
I read that it is based on imei if you buy it from Verizon. He also said that they would normally would have access to imei but in this case they don't. I want to know why. Also this phone was never activated before. Also Google offers 2 years warranty on all new pixels even Verizon ones.
Basically what does this mean ?
"James3:16 AM There might be any issues with the Verizon team. May be because of the IMEI is not updated"
aim1999x said:
Basically what does this mean ?
"James3:16 AM There might be any issues with the Verizon team. May be because of the IMEI is not updated"
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lol James is an idiot imei numbers are not updated just call up google and say you know the phone is in warranty because the phone has not been out 2 years ignore the nonsense
This is very long and I was going to reply to the thread "Unlocked V30 & Verizon... all bands?" but I figured some people would get upset so I gave this it's own thread. If you're trying to bring an LS998 to a non-Sprint carrier this story may be of interest to you.
As expected, despite the previous Verizon agent telling me they have no problem offering me service and sending me a SIM card, I called Verizon (800 225 5499) today and they said won't do it, based on the IMEI of the LS998.
Last time I called ATT prepaid support (800 901 9878) they told me I needed to call regular sales support (888 333 6651) to get a SIM card for prepaid service, which I thought was weird. This time I called the regular number and was told they aren't allowed to send out SIM cards anymore. They said that maybe the prepaid support could do it but regular sales cannot.
So I called ATT prepaid support today and now they've suddenly changed their story too. After waiting 18 minutes to speak to someone, I was told once again that the regular sales department support is the only one who can give me help. I explained that they told me this less than a week ago and just now before I called the prepaid support and now he's telling me prepaid support can't send out SIMs. Why does it even matter by the way? Why can't they all just do it? What a ridiculous and inefficient setup. He told me he's giving me the "online support phone number" instead, since they "told me the wrong information".
As instructed by prepaid support, I called the "online support" number (866 267 4510) and the horrible voice detection failed miserably then hung up on me (I'm actually calling from the internet using a high quality mic so it's even better than what would usually come through a phone line..it even failed several times to understand the word "yes" when given the options of "yes" and "no"). I called it again and wasn't able to speak to anyone because it kept asking for all this nonsense and wouldn't actually let me speak to a real person in any way.. so yeah, that outsourced moron who could barely speak English gave me a useless number, as I expected.
So instead of calling Sales for the 2nd time today and 3rd time this week, I decided to call regular ATT wireless support (800 331 0500). I waited on hold for 17.5 minutes until I was finally able to speak to a person, who I explained to that I just want a nano SIM card. I found out she's from the prepaid support.. so despite calling the regular support number I was sent to the prepaid support, which was probably the reason I was on hold for so long once again. Anyways she told me she could send me a card and when I gave her my number and 4 digit ATT code/password she said I have to go pick it up at a store LOL.
She said I have to go to a "big" store and I asked her to explain herself because that's a subjective term and she asked for my ZIP code. I don't understand this because in 2013 when I first became their customer they were fine sending SIM cards for two phones in the mail and about 2 months ago they were fine sending one out in the mail for someone else (though this was never gone through with) and less than a week ago they told me it was fine too. All of the sudden, it's a big deal and they just can't send SIM cards in the mail? what??
I had already planned to call my local Verizon store and ATT store to see if they could handle this simple task but once she told me that I decided to just accept the SIM she wants to give me. She never asked me for the phone's IMEI but due to the course of the conversation I eventually explained the situation with the phone.
She told me to call Sprint and make sure it's unlocked, which I already planned to do actually. After suggesting I try putting my old SIM in my new phone I explained the old one is a micro and new one is a nano so I told her I might cut it if I can't get them to give me one. She actually said she had done that once; pretty funny.
I called Sprint (888 211 4727) to ask about the phone and make sure it's unlocked. They asked for my number in the automated thing but I pressed "#" as instructed since I don't have one. After speaking to someone finally, they asked for my full name and I only gave my first name and explained that I'm not a customer. I was then asked for my phone number and once again explained I'm not a customer. They asked why I was calling and I explained and after a brief moment on hold was told it's already unlocked. They didn't bother trying to keep me on their network AT ALL, which I was very surprised about. It was the fastest of any call, totaling under 5 minutes where all the others so far have taken me over an hour (mostly due to waiting on hold).
So I called Verizon again (800 922 0204) [wow they have too many support numbers at these places] to ask WHY they won't give me a sim since Sprint says it's unlocked. The sassy black lady had a terrible attitude when she realized I wasn't going to accept "the system says it won't work" because "it isn't compatible with Verizon network" as an answer...after having already explained that it's unlocked by Sprint and it supports the Verizon network. All I did was say "well there has to be a reason it isn't compatible, do you have any information?" and she got an attitude with me. Eventually she told me she'd get me over to tech support so they can look into it if I'd like and I accepted (anything to get away from her + they're probably more knowledgeable about this than the ordinary, lowest tier customer support representative). I was instead sent to an automated system asking for a phone number and got past it eventually and was put on hold once again while I await a new CSR from tech support.
Line quality was horrible and was asked for my first and last name and I explained I'm not a customer and gave my first name. I asked if it's tech support and was told it's new line support.... so that rude lady didn't even transfer me properly. What a surprise. I was given the number to their tech support (866 271 7585, option 2) and then transferred to it by the lady with the poor line quality.
At this point I've been talking with the carriers and waiting on hold for at least 2 hours and on this call with Verizon for 28 minutes... most of it on hold. I heard random voices come through the hold music a few times and just now it happened again and the call was disconnected. Thanks for hanging up on me again, Verizon.
So now I'm calling the Verizon tech support number I was given (866 271 7585) by the last person I spoke with, since I was hung up on. Option 2, which I was told to press is for SPANISH, not anything related to my call... so I pressed 1 (also it makes no sense for an American company to do that. We speak English here). The automated system asked for a phone number and I didn't have one so I just waited and they said the usual about call being monitored/recorded and I'm once again on hold...
This lady was VERY friendly (she sounded a little older) but this was NOT tech support. I explained the entire ordeal to her after she asked what problem I'm experiencing. After I got to the part about why I was trying to reach tech support (their agent told me to) she told me she would actually get me there. So I'm on hold again...
...She came back and asked which phone it is then told me she'd get me straight over to tech support and put me back on hold. She came back once again and asked me for clarification or something and I explained the situation with the LS998 and that it DOES work on the network and Sprint says it IS unlocked so there's no reason for it not to work. It's a matter of it being cheaper than the unlocked one and me choosing to put software on that allows it to take advantage of the available hardware in the phone. She said she was thinking of transferring me to tele-sales but she will bring me to tech support (what? she already said at least two times she would transfer me to tech support... if I ask for tech support - give me tech support. I didn't ask for her opinion on where to transfer me). She's very nice but not very good at transferring customers to where they try to go, it seems.
So I actually got tech support this time. I explained the situation. He seemed from the start like he did have more of an idea what he's talking about. He seemed like he was capable of following along with what I was saying. His initial suggestion was to have a friend or family member on Verizon let me try their SIM in the phone to make sure it works. I explained that's not an option and we had a bit more of a discussion about the topic.
I asked about a real tech support number because the one I was given didn't get me to tech support and he told me it's a queue system and that's why I got customer service instead of real tech support. He said they can only send me a SIM if I have a live account but at the store they can sell one for $10-15 (like Walmart or Sam's Club). A corporate/official store would give it for free. This must be what the ATT lady was referring to earlier...
He said the store would setup the SIM with a dummy phone number to make sure it works then I can port my ATT number over later.
I asked him to check the IMEI to make sure there are no other issues with it (since he may have some kind of superior access or information compared to a tier 1 CSR) and he was checking on it and kept coming back to let me know he's still there and it's taking a moment. Very professional... very satisfied with his attitude.
He said it didn't come up in the system but it should work since the V30 (non-plus) does and reiterated his statement about going to the store and making sure the employee doesn't test it while WiFi is enabled.
It was so refreshing to speak to someone with a powerful enough mind and who was well-spoken and polite.. didn't waste any time and helped me out. It's always better talking to tier 2 and above support with these phone and internet companies...
To sum up these companies:
I don't like T-Mobile and Sprint is merging with them (Sprint wasn't too great for me in the past either). However, when calling to ask about unlock status of the device it was the call with the best line quality and quickest resolution.
ATT's regular numbers have decent line quality usually, but the prepaid line quality is always bad.
Verizon's support often has bad line quality.
The outsourced people who barely speak English at ATT are either useless wastes of my time or incredibly friendly and somewhat helpful.
Verizon has a mixed bag when it comes to politeness of agents.
All of the above companies seem to be convoluted when it comes to giving out SIM cards as well as the system they've setup for contacting them via phone. There's no reason for this to be so complicated.
As expected, Verizon and ATT assured me there'd be no issue with this and there are issues with it.
So far, this entire thing has taken me at least 3 hours of speaking on the phone with mostly ATT and Verizon and I haven't even gone to a store to pick up a SIM yet... more as the story develops...
So now I need to go to my local "big store" (ATT) to get an ATT sim OR just cut my old sim and take the risk of something going wrong. I really want to switch to Verizon but I just paid for ATT a few days ago so I have a month left of that.
For now, I'm waiting on the phone to arrive so I can convert it to a US998. Also considering staying on ATT and just knowing that I can use Verizon later if something goes wrong.
If it doesn't work out I either have to argue with the carriers until they give me what I want, or use an unlocking service (though I'm not sure those are legit/worth it)... or return the phone, which I really don't want to do.
sneak310 said:
A corporate/official store would give it for free. This must be what the ATT lady was referring to earlier...
He said the store would setup the SIM with a dummy phone number to make sure it works then I can port my ATT number over later.
If it doesn't work out I either have to argue with the carriers until they give me what I want, or use an unlocking service (though I'm not sure those are legit/worth it)
Click to expand...
Click to collapse
Nothing to unlock. When you convert LS998 to US998 firmware the phone is carrier unlocked, even if Sprint never unlocked it.
You just need a SIM card.
The only problem you would have is if the IMEI is blacklisted for some reason.
____
I warned you about Verizon -- that you would need something like an original US998, original VS996, or an already-activated Verizon SIM card. . They are very finnicky about phones with Sprint IMEI.
By the way, all AT&T SIM cards are the same. The only difference is internal accounting, whether it's Prepaid or Postpaid. Even with a Prepaid logo on it, it's STILL just a regular AT&T SIM card. You can switch from one to the other without actually changing SIM cards.
Had a friend who bought new Samsung Galaxy phone and they made him sign up with AT&T Postpaid to buy the phone. They wouldn't let him pay in full upfront. Once he signed the contract, he pulled out his credit card, made the full payment to pay off the phone -- then IMMEDIATELY switched to AT&T Prepaid (which is what he really wanted). They never touched his SIM card when they switched him over from Postpaid to Prepaid. And this was back when Prepaid division was confusingly called "GoPhone". STILL the same SIM card.
I have AT&T Prepaid, as do several friends, family members.
ChazzMatt said:
Nothing to unlock. When you convert to US998 firmware the phone is carrier unlocked, even if Sprint never unlocked it.
You just need a SIM card.
The only problem you would have is if the IMEI is blacklisted for some reason.
____
I warned you about Verizon.
By the way, all AT&T SIM cards are the same. The difference is internal accounting, whether it's Prepaid or Postpaid. You can switch from one to the other without changing SIM cards.
Click to expand...
Click to collapse
Yeah I only asked him to check the IMEI for that reason you stated.. the blacklisting. They won't just send me a SIM... I have to go physically to a store for some reason instead of having them just mail me one like how I got my SIM from ATT in 2013.
Both Verizon and ATT are giving me identical trouble. They both require me to go to a store to get a SIM card and won't just send me a SIM card and give me service.
Due to the "if it ain't broke" thing, I'll probably just stick with ATT for now so I don't have to end up trying Verizon and liking it less than I used to/less than ATT then ultimately switching back to ATT... plus it should be easier to just get a new SIM instead of having to setup a whole new line of service with a new company... and finally I'm already pretty familiar with how ATT does things.
Phone should arrive on Thursday but Type C cable on Friday so I can probably go to an ATT store over the weekend.
PS - $238 is an amazing price ;D
sneak310 said:
Yeah I only asked him to check the IMEI for that reason you stated.. the blacklisting. They won't just send me a SIM... I have to go physically to a store for some reason instead of having them just mail me one like how I got my SIM from ATT in 2013.
Both Verizon and ATT are giving me identical trouble. They both require me to go to a store to get a SIM card and won't just send me a SIM card and give me service.
Due to the "if it ain't broke" thing, I'll probably just stick with ATT for now so I don't have to end up trying Verizon and liking it less than I used to/less than ATT then ultimately switching back to ATT... plus it should be easier to just get a new SIM instead of having to setup a whole new line of service with a new company... and finally I'm already pretty familiar with how ATT does things.
Phone should arrive on Thursday but Type C cable on Friday so I can probably go to an ATT store over the weekend.
PS - $238 is an amazing price ;D
Click to expand...
Click to collapse
Wal-Mart also has AT&T Prepaid SIMs.
https://www.walmart.com/ip/AT-T-PREPAID-SIM-Starter-Kit/44938608
https://www.walmart.com/ip/AT-T-PREPAID-SIM-Kit/129539926
Sent via open market LG US998 V30/V30+
ChazzMatt said:
Wal-Mart also has AT&T Prepaid SIMs.
https://forum.xda-developers.com/lg-v30/development/us998-lg-v30-us998-us99820a040330-kdz-t3786337
Sent via open market LG US998 V30/V30+
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Click to collapse
Yeah and according to these carriers they charge you for it. I'd also rather deal directly with the carrier than some random person at Walmart AND get it for free.
sneak310 said:
Yeah and according to these carriers they charge you for it. I'd also rather deal directly with the carrier than some random person at Walmart AND get it for free.
Click to expand...
Click to collapse
Sure, I understand. I also edited to put in the correct link.
You need to go to "corporate" owned AT&T store to get free SIM card. "Franchise" stores, which look almost identical, will charge you.
ChazzMatt said:
Sure, I understand. I also edited to put in the correct link.
You need to go to "corporate" owned AT &T store to get free SIM card. "Franchise" stores, which look almost identical, will charge you.
Click to expand...
Click to collapse
Hah, yea.. I was wondering why you sent me that original link. And yeah, they told me specifically which store is corporate.
So I'm curious to see if you switch to Verizon and your results. I'm currently on Verizon and I'm trying to get a V30+ so if you go with them I'd like to know how it worked out.
Hyperbomb64 said:
So I'm curious to see if you switch to Verizon and your results. I'm currently on Verizon and I'm trying to get a V30+ so if you go with them I'd like to know how it worked out.
Click to expand...
Click to collapse
You will have no issues since you have an already-activated Verizon SIM card. Just take your SIM card out, put it in new phone.
ChazzMatt said:
You will have no issues since you have an already-activated Verizon SIM card. Just take your SIM card out, put it in new phone.
Click to expand...
Click to collapse
Thanks for the info. Now I just have to actually get the phone and I should be good to go.
ChazzMatt said:
You will have no issues since you have an already-activated Verizon SIM card. Just take your SIM card out, put it in new phone.
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Click to collapse
im also on verizon and just got this model online brand new it says its unlocked. do i need to avoid updating it when i get it?
Bamaboi89 said:
im also on verizon and just got this model online brand new it says its unlocked. do i need to avoid updating it when i get it?
Click to expand...
Click to collapse
Yes, don't update when you first get it, as you will possibly making your life harder, by having to downgrade to what you need for bootloader unlock and rooting. You can update after that.
Hyperbomb64 said:
So I'm curious to see if you switch to Verizon and your results. I'm currently on Verizon and I'm trying to get a V30+ so if you go with them I'd like to know how it worked out.
Click to expand...
Click to collapse
I ended up just sticking with ATT for now. Mostly one of those "if it ain't broke" things. I also realized (once I got to the ATT store) that I actually already HAD a nano SIM in my Nexus 5 with a converter. It was 2013 when I put that SIM in and I haven't messed with it so I completely forgot.
Please move it to correct forum if this is not the right one.
I bought Samsung Galaxy Note Plus 10 5G in Oct 2019 from Verizon (all paid). I ported my number from Verizon to AT&T 5 days ago (after 9 months of using it with Verizon). My account is disconnected from Verizon and I have received the port is completed e-mail from them. AT&T has confirmed that the sim is fully activated.
But Guess what, When I put the sim in mobile it says another carrier is not allowed to be used on this phone ! For last 4 days I have wasted more than 10 hours staying in Verizon store and on call with customer care and they have no idea what is going on ! Customer care says the phone is fully unlocked. After 3 days of constant trying one of the representative said you have to reactivate the old account again and then try unlock again from the backend (which I have no control of !) . And, guess what, none of those good people are reactivating the account.
Verizon store guy doesn't help, just says talk to customer care and customer care says its unlocked so they can't do anything.
What should I do ?
About the only things I can suggest are:
If you have flashed firmware that is not the Verizon carrier firmware then flash it back to Verizon carrier firmware.
If you have disabled any carrier applications on the phone please re-enable them.
Make sure they are attempting to unlock the phone while you are within native Verizon coverage
I am not sure if a non-carrier branded firmware exists for the Note 10+ 5G, but non-carrier firmware has caused network unlocking issues before. The second idea is just in case you may have used a package disabler and disabled something necessary for network unlocking the phone. Last one is from past experiences where I wasn't able to complete phone activation because I wasn't within Verizon's native coverage area. The coverage I was in, while not roaming (or extended area) was not actually native Verizon coverage... I would tend to believe this would possibly be the same for network unlocking the phone.
Otherwise get a hold of Verizon and hound them to get it unlocked. Not much else can be done really... If the phone qualifies for being unlocked they should unlock it.
Filed fcc complaint
I have filed FCC complaint. I never changed anything in the mobile (didn't even know firmware flash was a thing until now when I started looking for solutions), used it for general purpose. I am in the same area where I bought it. Verizon store guy tried everything from simple reset to factory reset wiping everything out but nothing worked.
I have also ordered a prepaid Verizon sim. I will put that in and will try to get the phone unlocked.
I will post my results after 2-3 days.
Thanks for the quick reply !
scottusa2008 said:
About the only things I can suggest are:
If you have flashed firmware that is not the Verizon carrier firmware then flash it back to Verizon carrier firmware.
If you have disabled any carrier applications on the phone please re-enable them.
Make sure they are attempting to unlock the phone while you are within native Verizon coverage
I am not sure if a non-carrier branded firmware exists for the Note 10+ 5G, but non-carrier firmware has caused network unlocking issues before. The second idea is just in case you may have used a package disabler and disabled something necessary for network unlocking the phone. Last one is from past experiences where I wasn't able to complete phone activation because I wasn't within Verizon's native coverage area. The coverage I was in, while not roaming (or extended area) was not actually native Verizon coverage... I would tend to believe this would possibly be the same for network unlocking the phone.
Otherwise get a hold of Verizon and hound them to get it unlocked. Not much else can be done really... If the phone qualifies for being unlocked they should unlock it.
Click to expand...
Click to collapse
Got it resolved.
Final Update:
Since I had filed FCC complaint online, Verizon Executive Relations department contacted me and She was able to unlock from her side with the help of 'Technical Management' employee on call.
dagarwal82 said:
I have filed FCC complaint. I never changed anything in the mobile (didn't even know firmware flash was a thing until now when I started looking for solutions), used it for general purpose. I am in the same area where I bought it. Verizon store guy tried everything from simple reset to factory reset wiping everything out but nothing worked.
I have also ordered a prepaid Verizon sim. I will put that in and will try to get the phone unlocked.
I will post my results after 2-3 days.
Thanks for the quick reply !
Click to expand...
Click to collapse