Develop Bugs

Galaxy Nexus Not Booting

So long story short, after 15 days of owning the GNex purchased from the Play Store on 5/9, the device refuses to turn on. I tried all of the standard troubleshooting steps but to no avail.
I called Google who pushed me over to Samsung since the 14 day return window has expired and now Samsung has sent me a RMA (ground shipping from MD to Texas takes 3 days each way minimum). So I'm looking at a minimum of 11 business days of not having a device in essentially brand new condition for longer than I have actually owned it.
I cant believe that a "flagship" device would totally brick after 2 weeks of use and then Google wouldn't offer replace it.

Damn sorry to hear that.
Well it is Samsung who make the phone not Google, so its good to hear you got an RMA request. these things happen unfortunately.
How did the device stop booting, were u doing anything specific?

IINexusII said:
Damn sorry to hear that.
Well it is Samsung who make the phone not Google, so its good to hear you got an RMA request. these things happen unfortunately.
How did the device stop booting, were u doing anything specific?
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The phone was working fine and i placed it in its pouch into my pocket. I pulled it out 5 minutes later to take a picture and it was completely dead.

Was the phone hot if you remember? I know mine got really hot once (50c) before I ripped out the battery

Liskrig said:
Was the phone hot if you remember? I know mine got really hot once (50c) before I ripped out the battery
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It may have been. I know that after I did a battery pull and replaced the battery, the device would not turn on but was warm to the touch.

[Q] Battery dead?

Hello, my Verizon One won't seem to charge. The other day I woke up, used my phone till it was at about 85%, then topped it off back to 100% before I left as I was going to be on the road most of the day. When I took it off the charger I noticed it was a bit warm, not excessively so but noticeable. A couple of minutes later (it had been off the charger) I noticed it was getting hotter. I restarted it hoping for the problem to sort itself out. Maybe 30 minutes later the battery had dipped to 25% and the phone was very warm. I started to get worried and turned it off. Hoping that would at least postpone the problem I put it aside and didn't mess with it. About another half hour later I picked up the phone to see if it had cooled off, only to find that it was even hotter! I got very worried and actually had to hold an ice cube to the back of the phone because I'd heard of bad things happening to overheating phones. That seemed to solve the problem and the battery seemed to have finally run out because it didn't heat up anymore. I got home and tried to charge it to no avail. The thing seems to be completely dead. I was running CM 11 but I hadn't messed with any processor settings. I thought it would be a software issue because of the beta version of CM but idk after it continued to overheat after it was shut down. Does anyone have any suggestions?

Also, if I should just send it to HTC support let me know. I've been reluctant to contact them since the phone is rooted and all...

I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk

Dark Jedi said:
I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Before all this CM11 worked great. No lag and everything seemed to work fine minus a couple occasional glitches. Could it be the ROM as it continued to heat when turned off?

I've had the phone on the charger for about a day now, no sign of life. What will happen if I send it to HTC support?

Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
Sent from my HTC6500LVW using Tapatalk

MJL99 said:
Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
Sent from my HTC6500LVW using Tapatalk
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Click to collapse
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?

Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
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Click to collapse
There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
Sent from my HTC6500LVW using Tapatalk

MJL99 said:
There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
Sent from my HTC6500LVW using Tapatalk
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Click to collapse
Thanks! I'll try tomorrow and see how it goes :fingers-crossed:

Listerine611 said:
Thanks! I'll try tomorrow and see how it goes :fingers-crossed:
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Click to collapse
The exact same thing happened to me about a month ago and I have been terrified to send it in to HTC or use my Squaretrade replacement program for fear they would figure out it was rooted and send me back my broken device with a voided warranty.
Finally I took it into verizon yesterday and they are now sending me a new one in the mail.
I have to send them my broken one after I receive the new one and I'm afraid they might detect its rooted and charge me the $600 for the new device they sent me.
Anyone gone through something similar?

Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
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Click to collapse
I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..

jpradley said:
I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..
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Click to collapse
Just got back from the VZW store, they took it but said "if any software manipulation was detected" I would be charged $300 for the refurb phone. Better than $600 but I'm kinda worried.

I believe this is associated with running a non sense based rom on the phone. There was another guy who had his phone overheat and speakers blown when he was running AOSP, and I know the overheating thing happened to multiple people. I feel like for some reason it's too risky to run AOSP because of these horror stories so if I want an AOSP feel I'll just run a GPE rom with xposed to tweak it how I like. Never had bad luck since, and I predict I won't have any in the future since these roms are made for our hardware by HTC themselves.
Sent from my HTC6500LVW using Tapatalk

LG G4 turning itself off and restarting

I have had my LG G4 VS986 for a little over a month and it started turning itself off and restarting last night, since then it has done this randomly thru out the day, I have even done a factory reset on it and it is still doing it...please any help will be appreciated, for I don't want to go to verizon with it and end up getting a refurbished one as a replacement for a brand new one.

maybe you can flash again android

I don't know what that is...

its when you put the same image (kdz ) android for remplace your android . but if you know nothing about this . is not necessary risky . but a bit complicated

It's seems to be a common thing unfortunately. It's happening to my week old G4 too :/
Check here, here, and here
If you still have your original box, would you mind checking what month your phone was made in (found on the outside of the box)? I have a feeling this is only happening to phones made around the time it was released. Mine was made in May of 2015

R.Suave said:
It's seems to be a common thing unfortunately. It's happening to my week old G4 too :/
Check here, here, and here
If you still have your original box, would you mind checking what month your phone was made in (found on the outside of the box)? I have a feeling this is only happening to phones made around the time it was released. Mine was made in May of 2015
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Click to collapse
Mine was manufactured in May 2015 also!!! I took my phone back to Verizon and at first they didn't believe me until it started doing it there... they are sending a replacement for me but I'm a little worried because it's supposed to be a refurbished one...

Nicole L. said:
Mine was manufactured in May 2015 also!!! I took my phone back to Verizon and at first they didn't believe me until it started doing it there... they are sending a replacement for me but I'm a little worried because it's supposed to be a refurbished one...
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Click to collapse
man.. :/ but good news about you getting a replacement. I bought mine new, sealed in box from craigslist so i'm trying to figure out what to do :fingers-crossed:

Hi guys,
mine has started to do the same thing. International unlocked not rooted.
Outta nowhere has started to restart itself. BUT, only when display is on. When screen is off had no problems. Right in the moment when i unlock the screen it gets crazy hot and starts with the restarting.
Interesting thing is that i had z-cpu installed the night before and it showed that the cpu is clocked at 1,2 Ghz.
It got slow the last days of usage. After restarting itself till the battery died, i wouldn`t be able to charge it.
The next day i tried again to charge it and there it was, started to charge but with green lines on the display.
I guess that overheating has damaged the display or something.
I am waiting a answer from the repair centre.
The manifacturing date is August btw.

Screen flashing

Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks

Never happened... Can you record a video or something
Sent from my Google Pixel 2 XL using XDA Labs

KevTN said:
Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks
Click to expand...
Click to collapse
It is a known issue they'll rma it for this reason. On a side note I had that issue for about 12-24 hours and went away on it's own, no restart or factory reset was required for me. Really wish I knew what or why the cause but maybe it will go away, like mine did. :fingers-crossed:

Thanks I hope so too. Really liking the phone but for this money...

agreed I almost gave up, my first 2 were too blue and the 3rd fine except started that flash, but ultimately went away. Loving this phone!

KevTN said:
Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks
Click to expand...
Click to collapse
Happened with my girls phone..was gonna rma it but decided to flash 8.1 beta 2 and it has fixed it..so looks like Google fixed it in a software update..beta 2 is running well so I would enroll in the beta program and update... should fix that issue right up

Well it got worse so called good rma’d It. So we will see. Glad to see it just wasn’t me...thanks for your input..

KevTN said:
Well it got worse so called good rma’d It. So we will see. Glad to see it just wasn’t me...thanks for your input..
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Click to collapse
Mine just started this week flashing. Running 8.1 since last week. Does your new replacement suffer from the same issue as well?
Thanks

mrcndr82 said:
Mine just started this week flashing. Running 8.1 since last week. Does your new replacement suffer from the same issue as well?
Thanks
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Click to collapse
Mine started today but it has been getting better as the day goes on. I'm curious if its an issue with charging. Prior to a few days ago I had been only using the chargers with that I've received specifically for the phone, but this week--since I'm traveling for the holidays--I've only been using my pixelbook charger, so maybe something isn't properly shielded and the flash is caused by a built up charge? Reason I think that is that it has been less and less noticeable as the day goes on..

sovanyio said:
Mine started today but it has been getting better as the day goes on. I'm curious if its an issue with charging. Prior to a few days ago I had been only using the chargers with that I've received specifically for the phone, but this week--since I'm traveling for the holidays--I've only been using my pixelbook charger, so maybe something isn't properly shielded and the flash is caused by a built up charge? Reason I think that is that it has been less and less noticeable as the day goes on..
Click to expand...
Click to collapse
My flashing went away the next day. I did do a factory reset just because I only had it a few days and no issues since. Although Google RMA’d my phone I sent the replacement back without accepting shipment as mine has been running like a champ since.

KevTN said:
My flashing went away the next day. I did do a factory reset just because I only had it a few days and no issues since. Although Google RMA’d my phone I sent the replacement back without accepting shipment as mine has been running like a champ since.
Click to expand...
Click to collapse
Got my replacement a week ago, 0 flashes so far (finger crossed). I tend now to think it's a hardware issue. Also blue tint is slightly better on new device...

I just got my Pixel 2 XL delivered to me yesterday. Set it all up, didn't get the flashing screen issue at first but now it's doing it. Tried to chat with Pixel support from my phone, they don't have a resolution for it yet.... Hopefully it's a software issue?

Mine started doing this about 3-4 days ago. I noticed that it starts to do it when night mode is on. If I go the RMA route, this will be my 3rd replacement and tbh I'm not looking forward to doing this.

Mine did it once with always on display on, I don't usually use that so I turned it off and it hasn't happened since.

I just received a replacement device yesterday due to a faulty speaker. No issues with the last device, but this device is now exhibiting the screen flash when locking.

mferrara91 said:
I just received a replacement device yesterday due to a faulty speaker. No issues with the last device, but this device is now exhibiting the screen flash when locking.
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Click to collapse
Exact thing with me. I received a brand new device that I got because my previous one had a bad speaker (speaker phone distorted sound). This new one has the screen flashing problem. My original did not. Poor QC ... especially for $850.

Mine has been doing it for a couple of days, and it kept getting worse. On chat with Google Support now. Sounds like it's going to be RMA'd.

Mystery firmware update?

Good evening folks,
I could use some opinions here...
So my wife's 3xl recently got smashed so i switched her to a spare (never opened) 2XL I had lying around 2 days ago. This evening, while her phone was plugged into a wall charger in another room, it seems to have started a firmware update without being prompted. Here is a picture of the update screen. (Please excuse the awful screen protector, it's just what i had lying around, and my wife is no longer allowed to use a phone without protection.... it's her 3rd pixel in 2 years....)
​
Anyhow.... I don't understand how a firmware update can happen like this. in all the years of using a pixel (since OG), i've never seen this. I started a support chat with google, but they were pretty useless. (chat transcript here if you're interested) -- (my wife also started a support chat on the same subject)
​
So my question really is... can anyone identify what this firmware update is or how it happened without any interaction on my part on a clean 2xl? and as a follow up, what steps should i take to secure the phone again. I feel very uncomfortable not knowing the source of this upgrade attempt.
Thanks so much for any input!

its just firmware download mode comes up if you press volume key (up i think) while pluging in a cable. I wouldn't worry about it.
razlex said:
Good evening folks,
I could use some opinions here...
So my wife's 3xl recently got smashed so i switched her to a spare (never opened) 2XL I had lying around 2 days ago. This evening, while her phone was plugged into a wall charger in another room, it seems to have started a firmware update without being prompted. Here is a picture of the update screen. (Please excuse the awful screen protector, it's just what i had lying around, and my wife is no longer allowed to use a phone without protection.... it's her 3rd pixel in 2 years....)
​
Anyhow.... I don't understand how a firmware update can happen like this. in all the years of using a pixel (since OG), i've never seen this. I started a support chat with google, but they were pretty useless. (chat transcript here if you're interested) -- (my wife also started a support chat on the same subject)
​
So my question really is... can anyone identify what this firmware update is or how it happened without any interaction on my part on a clean 2xl? and as a follow up, what steps should i take to secure the phone again. I feel very uncomfortable not knowing the source of this upgrade attempt.
Thanks so much for any input!
Click to expand...
Click to collapse

yerp ya musta hit a button when pluggin it in to charge.
It's not really doing anything.