I let my girlfriend use my spare phone, my Nexus 5X, as her primary phone. It has been repaired for the bootloop issue by LG, and was working phone. Out of the blue, literally, the fingerprint reader stops working. I go and do some digging on it, and it is completely gone. It doesn't even appear in settings to set-up and configure.
She ain't willing to let me factory reset it and see if that brings it back in the software.
I did a safe mode boot, and it didn't appear there either. Any ideas?
I'm not 100% sure but i think that the fingerprint scanner is defect. If the phone still have warrenty you can send it to LG. Otherwise you can replace it by yourself. It cost about 30€ and the replacement isn´t very difficult. But again I am NOT SURE.
Good luck with your phone
disassemble the phone down to the plastic cover that the finger print reader is in. once you remove it there are i think 6 contacts between it and the motherboard. clean and make sure they are making contact.
ryanastley said:
I let my girlfriend use my spare phone, my Nexus 5X, as her primary phone. It has been repaired for the bootloop issue by LG, and was working phone. Out of the blue, literally, the fingerprint reader stops working. I go and do some digging on it, and it is completely gone. It doesn't even appear in settings to set-up and configure.
She ain't willing to let me factory reset it and see if that brings it back in the software.
I did a safe mode boot, and it didn't appear there either. Any ideas?
Click to expand...
Click to collapse
A factory reset is the only way to bring it back
Related
i dropped my phone and since then the screen refuses to turn on. it seems like everything is working fine except the screen. calls are coming through and im able to answer the call as long as i swipe at the right spot. is this something that can be fixed instead of swapping out the phone? if this cant be fixed and i have to get a new unit, can the sprint technicians be able to somehow transfer everything over to the new phone? btw, my phone is rooted with cwm installed and nandroid backed up to internal storage since i have no sd card installed.
If you can connect via USB you can grab the data from internal storage possibly, but it sounds like, at best, your display has a hardware issue ( strange that the touch works but the display doesn't)
But I see a trip to the phone store in your future.
If you can, I'd recommend booting to the boot loader (pwr-voldown) and using Odin to flash a stock from first so you can at least have the chance of getting a warranty replacement. ("Not sure what happennes, the screen just doesn't work anymore...")
Good luck.
Sent from my SPH-D710 using Tapatalk
icexige said:
i dropped my phone and since then the screen refuses to turn on. it seems like everything is working fine except the screen. calls are coming through and im able to answer the call as long as i swipe at the right spot. is this something that can be fixed instead of swapping out the phone? if this cant be fixed and i have to get a new unit, can the sprint technicians be able to somehow transfer everything over to the new phone? btw, my phone is rooted with cwm installed and nandroid backed up to internal storage since i have no sd card installed.
Click to expand...
Click to collapse
Sounds like something with the connection between the LCD and the motherboard. You could get lucky and only have to reconnect the LCD's ribbon connection, however, if the LCD is cracked in any way, it would have to be a replacement, that is, if they allow replacements on cracked LCDs. Every ASC location is different. The only way to transfer anything would be to connect it to a PC, like he said in the above post, and hope it connects as USB storage by default. Copy everything to the desktop and then drag-and-drop onto the new phone's storage. But dude, get an SD card. It really makes EVERYTHING so much easier when transferring to a new phone.
The LED back light system and the touchscreen are independent of each other. Sounds to me like the connection to the back lights and the power got disconnected.
bdpatch said:
The LED back light system and the touchscreen are independent of each other. Sounds to me like the connection to the back lights and the power got disconnected.
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Click to collapse
that is exactly what it seems like. can i take it into a sprint store and have it repaired or do i need to send it off?
As long as there is no physical damage then I would say its repairable. If you have ever seen a smartphone dissembled you should go check it out on you tube. Alot of the connectors are very small and easily popped out.
I received my lightly used LG G7 G710ULM a few hours ago. (purchased from eBay)
Went out and took a bunch of pictures with it without a sim card in it. Came home and powered the phone off before throwing my sim card in.
Booted the phone back up and it seems to have factory reset itself; Was thrown back into the initial setup screen and of course, after going through all that again, all the photos I took today are gone.
Needless to say I'm furious and now have trust issues with this thing.
Any idea as to what might have happened, if it's possible to recover my lost photos, or what I should do right now?
I haven't been able to replicate this issue yet (tried powering off and removing sim again) so it's not a consistent thing, but now I'm scared that it might randomly happen to me again.
Thanks.
Thaifight-R said:
I received my lightly used LG G7 G710ULM a few hours ago. (purchased from eBay)
Went out and took a bunch of pictures with it without a sim card in it. Came home and powered the phone off before throwing my sim card in.
Booted the phone back up and it seems to have factory reset itself; Was thrown back into the initial setup screen and of course, after going through all that again, all the photos I took today are gone.
Needless to say I'm furious and now have trust issues with this thing.
Any idea as to what might have happened, if it's possible to recover my lost photos, or what I should do right now?
I haven't been able to replicate this issue yet (tried powering off and removing sim again) so it's not a consistent thing, but now I'm scared that it might randomly happen to me again.
Thanks.
Click to expand...
Click to collapse
Are you sure that the previous owner account wasn't still logged in? If it was the previous owner could have launched a remote factory reset (yep it's a feature).
LameMonster82 said:
Are you sure that the previous owner account wasn't still logged in? If it was the previous owner could have launched a remote factory reset (yep it's a feature).
Click to expand...
Click to collapse
Pretty sure it wasn't as I had to do the whole Google setup when I first turned the phone on.
My friend postulates that this might be similar to the "security feature" found in newer Samsung Galaxy phones in which whenever a new SIM card from another country (more specifically from Canada) is used, when one switches to a U.S. SIM after having been on a Canadian SIM, the phone will do a factory wipe.
Man that just happened to me, I have been using this phone for like 3 days... I fully charged it and I don't know sometimes I like to make a restar so I hold power button to show the restart menu so I clicked on power off and restart, went to the bathroom took a shower and came back to find my phone reset.. No one's is in home so is no like someone tried to type pass codes and after several attempts go to factory reset so no that didn't happen, so yes my LG G7 reset itself... Sorry my bad English
I've got a Nexus 7 that's still stock. It's been in the drawer for a few years, and I pulled it out to make sure I had any important data copied off, in preparation to sell it. However, it is stuck on the Google boot logo. I've tried tapping it as suggested in several videos, but that didn't seem to do anything. I removed the back and re-seated the silver ribbon cable, which also didn't seem to do anything. I was able to enter recovery, and after wiping cache and rebooting, it did get past the google logo, but was stuck on the animated balls. I left it there overnight, but was still on that animation in the morning.
If possible, I'd really like to get it booted without doing a factory reset, just to make sure I don't have any photos or anything on there that hasn't been backed up. Does anyone have any other suggestions?
I should note, it was in a case that had a magnetic cover. I've read that over time, those could have caused this issue. I'm leaving it out of the case, in the hopes that maybe it'll clear itself up. I've also read it has something to do with the orientation sensor, which is why tapping it may help. This thing is otherwise in mint condition (and we still have the box), and it's shame it has this issue, as it still seems to fetch $40 or $50 on eBay.
oryan_dunn said:
...If possible, I'd really like to get it booted without doing a factory reset, just to make sure I don't have any photos or anything on there that hasn't been backed up. Does anyone have any other suggestions?...
Click to expand...
Click to collapse
If it is unlocked then simply use TWRP recovery to access and backup your files through MTP to a PC.
If it is locked then you may have to wait for the next version of Restock which will include an option to unlock without loss of data.
Nexus Root Toolkit, meybe....
Hi, I need help and looked almost everywhere for answers. For the past few days, I've been trying to recover the photos and videos on my phone. The screen went completely black last week and I've restarted it thinking this would fix the problem. It didn't and now I can't even get past the PIN unlock. The phone still works when connecting with an HDMI cable, but I'm unable to get past the pin unlock.
I tried using an HDMI adapter hub and connected with a keyboard to no avail. The keyboard powered on, but anything I tried pressing on my keyboard the phone didn't respond to the keys, numbers, and all. Also even tried using a mouse.
I also tried using Samsung Dex, but I just couldn't get past the startup PIN.
What can I do to retrieve my files?
A data recovery specialist may be able to retrieve them.
Always regularly and redundantly backup critical data.Another disadvantage of not having a SD card slot as it's data if unencrypted it would by accessible
Thank you for your kind response. Would it be possible to have the screen fixed then I'd be able to have a working phone?
You're welcome.
Perhaps. That may increase the risk of data lose though. If it was me I would have written the lost data off already. I've lost a database that was 30 yo and not replaceable. Some lessons are learned the hard way.
Man, that's a terrible and awful lesson to learn. But you are right, that's the hard way. I'm going to try one last thing, I can't give up, I'm going to purchase a wireless keyboard and pray that I can type my pin in.
skyhonor said:
Man, that's a terrible and awful lesson to learn. But you are right, that's the hard way. I'm going to try one last thing, I can't give up, I'm going to purchase a wireless keyboard and pray that I can type my pin in.
Click to expand...
Click to collapse
You can also connect a USB mouse, but then you have to find out where on the screen the numbers normally appear.
M1chiel said:
You can also connect a USB mouse, but then you have to find out where on the screen the numbers normally appear.
Click to expand...
Click to collapse
Templates help.
skyhonor said:
Man, that's a terrible and awful lesson to learn. But you are right, that's the hard way. I'm going to try one last thing, I can't give up, I'm going to purchase a wireless keyboard and pray that I can type my pin in.
Click to expand...
Click to collapse
I'm thrilled that my solution worked! I'm now using Samsung DEX in combination with a universal adapter hub, a wireless mouse, and keyboard, and transferring files to an external SSD. I am grateful for the advice provided by others.
Edit: After further exploration, I've realized the solution was even when the screen was black. I can still swipe up and type my pin blindly while using Samsung Dex. (The screen isn't active when not in Dex, but in Dex, it works somehow.)
Edit2: The only way to get past my pin was to blindly type my pin like this the way to get access to my phone data was to blindly accept the access from computer. (I say blindly because I could not see the what I was pressing and it was just through memory that I was able to do it)
Edit 3: If you are suffering from a dead screen issue and are unable to access the data from your phone, there is still hope. But first, you must remember your pin and where each press goes. Although you cannot see your screen, swipe up (this would allow you to type your pin). Type your pin, and if done correctly you have unlocked your phone (although you cannot see this). You should however be able to access your phone through Samsung Dex, see your screen, and access your files. Sometimes Samsung Dex just doesn't want to work. It's okay, now, connect your phone to your computer. You should see your internal storage. If not, then your phone is asking permission. (You can't see this) Simply tap on the bottom right of your phone to OK the permission. I hope this was helpful. Thank you
Some notes; a day before my screen went completely black, the top half of my phone was not touchable (the touch screen just didn't want to work.) I was very lucky the bottom half to type my pin was still working even though I could not see (just through memory).
Kindly change the thread to SOLVED thank you
Hello there fellow M51 users. I’ve been using the M51 ever since it launched. all was good, until last month, the display just stopped working. Took it to Samsung service centre, and they said it was the display. Kinda frustrating how it just stopped working despite having no physical damages. Anyways, I set out to find an aftermarket display as replacement, as the original one from samsung costs wayy more than the phone’s current resale value. After installing the 3rd party display, the phone turned on (in safe mode?) and then turned off a few seconds after I got into the home screen. This kept on happening as i tried restarting. I also noticed the phone get unusually hot. Now a dialogue box saying “Serious software issue detected” pops up while booting with a “Check for updates” prompt. I believe it is updated to the latest version. Is there any way over this? The technician suggests we do a factory reset, but I have 5 years worth of valuable data in there. Can I at least be able to retrieve the data? Should i try using an original display, would that solve this? Technicians locally are unbothered and lazy to help, so I hope someone can help me from here. Thanks a lot in advance.
Welcome to XDA.
If it will boot into safe mode you can get the data.
If you get into safe mode don't power it down, grab the data. Go into safe mode, if it crashes in safe mode you got big problems...
In the future redundantly backup all critical data otherwise sooner or latter you will likely lose it.
If you have expandable storage always use it as a data drive; all critical goes here, don't encrypt it, and then backup the SD card data on a regular basis. Many time if the OS or phone crashes/burns the SD card and its data are still intact.
kn8_ said:
Hello there fellow M51 users. I’ve been using the M51 ever since it launched. all was good, until last month, the display just stopped working. Took it to Samsung service centre, and they said it was the display. Kinda frustrating how it just stopped working despite having no physical damages. Anyways, I set out to find an aftermarket display as replacement, as the original one from samsung costs wayy more than the phone’s current resale value. After installing the 3rd party display, the phone turned on (in safe mode?) and then turned off a few seconds after I got into the home screen. This kept on happening as i tried restarting. I also noticed the phone get unusually hot. Now a dialogue box saying “Serious software issue detected” pops up while booting with a “Check for updates” prompt. I believe it is updated to the latest version. Is there any way over this? The technician suggests we do a factory reset, but I have 5 years worth of valuable data in there. Can I at least be able to retrieve the data? Should i try using an original display, would that solve this? Technicians locally are unbothered and lazy to help, so I hope someone can help me from here. Thanks a lot in advance.
Click to expand...
Click to collapse
I have a 3rd party display in my M51, it is LCD, you can take it the guy who fixed it and he'll have a solution. My phone works fine except sometime when i use a "amoled specific feature" the display goes blank and i need to hard reboot.