Develop Bugs

Galaxy Nexus release delayed everywhere!

Hopes for 17th of November looks very grim and earlier than 17th release is even more unlikely now. Amazon just updated their release date to December 2.
www.amazon.co.uk/Samsung-Galaxy-Nexus-16GB-Smartphone/dp/B005XYU45E/

I contacted Amazon.co.uk customer support and I was told that the product, not just one batch, is indeed delayed.
Here is the relevant part of their reply:
I'm sorry for the unexpected delay of your order. I have researched the availability of "Samsung I9250 Galaxy Nexus 16GB Sim Free Smart Phone" and learned that its release has been delayed until December 02, 2011. As soon as the item has been released, we'll be able to dispatch it to you.

Oh God ... NO! ... Please don't do this Please don't delay ... I am a good boy this year and promised to be much better.
*crying-in-the-corner*
kristovaher said:
I contacted Amazon.co.uk customer support and I was told that the product, not just one batch, is indeed delayed.
Here is the relevant part of their reply:
I'm sorry for the unexpected delay of your order. I have researched the availability of "Samsung I9250 Galaxy Nexus 16GB Sim Free Smart Phone" and learned that its release has been delayed until December 02, 2011. As soon as the item has been released, we'll be able to dispatch it to you.
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I spoke to a rep at Negri electronics and they said they are expecting it the 16-19th.. this was yesterday.. damm im so pissed if this is true

*sobs, gently*
I spoke to a rep at Handtec just now who said they were now expecting stock week commencing the 21st. They said that Samsung and the distributor had decided to delay the product.
The 17th is a day before my birthday, so i was really hoping for a nice, shiny early birthday present to myself.
Oh well.

I wrote another e-mail to Amazon, since I was not really satisfied with their previous response regarding the reasons for the delay. I'll try to find out as much as possible from their customer support.

1st December for the 16GB on expansys and pre-order for the 32GB...
http://www.expansys.com/google-galaxy-nexus-16gb-black-224319/

Niksko said:
*sobs, gently*
I spoke to a rep at Handtec just now who said they were now expecting stock week commencing the 21st. They said that Samsung and the distributor had decided to delay the product.
The 17th is a day before my birthday, so i was really hoping for a nice, shiny early birthday present to myself.
Oh well.
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The whole thing is a bit of a mess...
Samsung sent a press release on the 4th confirming release on the 17th.
Handtec then say, a matter of hours after the press release, that Samsung have pushed it back to w/c 21st.
Why send out a press release, then change the date a couple of hours later

cause this possibly be because all first batches have been filled.. ?

hardly. Looking at the interest and number of postings in the various Android Forums, the Galaxy Nexus is more of an underdog that an "uberphone" that appeals to the masses. And it would take "masses" for the GNexus to be sold out before launch.
Unless the "first batch" was 1000-2500 units or so. That would be my guess on pre-orders to date for Europe given what I have seen/read on the forums/twitter etc etc.

BiGMERF said:
cause this possibly be because all first batches have been filled.. ?
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I preordered it the moment news appeared on my RSS feed that it can be preordered from Amazon.co.uk, so I would definitely be on the first batch. But their customer support said that the product has been delayed and it has nothing to do with batches.
I did send a follow-up e-mail though, asking for more specific information about the reasons for delay. Unlikely that I will get anything revealing due to possibly negative press though.

kristovaher said:
I preordered it the moment news appeared on my RSS feed that it can be preordered from Amazon.co.uk, so I would definitely be on the first batch. But their customer support said that the product has been delayed and it has nothing to do with batches.
I did send a follow-up e-mail though, asking for more specific information about the reasons for delay. Unlikely that I will get anything revealing due to possibly negative press though.
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i sent @samsungmobileus and @samsungtweets a tweet asking if it has been pushed back.. fingers crossed for confirmation.. you guys do the same !

Google should put out a statement How many times have they done this.

User named 'Andrew Bates' just commented in Amazon.co.uk that he called Amazon and was told that 17 November is still the dispatch date for his order and that 2nd of December will be the re-stock date. So this might be a batch issue. Don't take it for granted though, let's wait some more for additional replies and information, because the stock date seems to be changing all around now and this might be just Amazon trying to avoid large number of canceled preorders.
I'll let you know once I find out something more.

Well, Amazon just debunked the theory of batches and said that: Unfortunately our suppliers have delayed release of the product: Samsung I9250 Galaxy Nexus 16GB Sim Free Smart Phone to us.
So the product is, in fact, in delay. At least in Amazon.

Bummer!
Hope it's not a sign of a manufacturing glitch.
Hopefully they'll come out ahead of the newest estimates. It's really impossible to know until the phones start hitting the retailers, though.

If the Nexus really is delayed, then this certainly won't be good for sales. I plan to buy a Nexus and sell my GS2, but if it keeps getting pushed back there'll literally be only 2 months between being able to buy the Nexus and then the GS3 being announced; undoubtedly with far greater specifications.
They need to get this out soon.

This is painful to say the least
On the launch event it was confirmed as early November release, now I dont know about you but I dont consider 17th November early November at all, and now they are saying December??
This whole thing is starting to look like a mess and I will be cancelling my order [still scheduled for dispatch with amazon on the 17th] and going out in the real world to find one if my Galaxy Nexus hasn't been dispatched before the 17th for delivery on the 17th

Meanwhile, the Samsung UK twitter linked a preorder page on Facebook just two hours ago, while not mentioning anything about delays. Hilarious as ****. And by "hilarious" I mean sad.

Tom Servo said:
Meanwhile, the Samsung UK twitter linked a preorder page on Facebook just two hours ago, while not mentioning anything about delays. Hilarious as ****. And by "hilarious" I mean sad.
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lol, thanks Tom Servo
That made me smile, and yes it is very sad

Does anyone know how to contact Samsung Rebates ? I got hosed

I just received and email letting me know that my rebate was rejected because the preorder date was not correct , I preordered on 10/17, the promo site clearly stated that Verizon buyers had until the 23rd .
THIS WAS ALL MAILED IN
Web submission continues to give the invalid IMEI

I looked at my submission, and it looks like they definitely made it hard to actually contact them. I cant imagine that was a mistake.
Probably have to contact Samsung themselves and fight for hours to maybe get someone that can and will help.
I sent mine through on the 23rd, and havent heard anything yet.
How about this?
Whether you’re a brand manager, an agency representative, or a PrizeLogic promotion entrant, we’re ready to answer any questions you may have.
http://prizelogic.com/contact-us/

Thank you I tried calling their number and it just keeps pushing you through to an answering machine so I submitted a ticket and we'll see if they even respond. I'm curious if anyone else was that did a mail in rebate has had any issues .

They expanded it past pre-orders too. That's strange. Today was the last day to get this promotion and receipts are due by December 14 I think

rexxcastle said:
Thank you I tried calling their number and it just keeps pushing you through to an answering machine so I submitted a ticket and we'll see if they even respond. I'm curious if anyone else was that did a mail in rebate has had any issues .
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Just wondering how long it took them to reply back to you?? I just submitted mine today and see what's happen..

rexxcastle said:
Thank you I tried calling their number and it just keeps pushing you through to an answering machine so I submitted a ticket and we'll see if they even respond. I'm curious if anyone else was that did a mail in rebate has had any issues .
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Well at least I know to look for an email. I havent heard anything after my initial submission.

buhohitr said:
Just wondering how long it took them to reply back to you?? I just submitted mine today and see what's happen..
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I sent it in about a week and a half ago

One possible issue is they have several promotions running at once. It almost sounds like they put you in the other promotion:
GET UP TO $200* FOR YOUR TRADE-IN.
Trade in any working smartphone when you purchase a Samsung Galaxy Note® 4, Galaxy S® 5, Galaxy S® 5 Active or Galaxy S® 5 Sport (Galaxy Note® 4 available to Verizon customers starting 10/23/14).
Your receipt is before 10/23, so you are not valid. Another possible issue, and I'm not saying this is true, but did you possibly sign up for the rebate I just posted?

Kevins89notch said:
One possible issue is they have several promotions running at once. It almost sounds like they put you in the other promotion:
GET UP TO $200* FOR YOUR TRADE-IN.
Trade in any working smartphone when you purchase a Samsung Galaxy Note® 4, Galaxy S® 5, Galaxy S® 5 Active or Galaxy S® 5 Sport (Galaxy Note® 4 available to Verizon customers starting 10/23/14).
Your receipt is before 10/23, so you are not valid. Another possible issue, and I'm not saying this is true, but did you possibly sign up for the rebate I just posted?
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No I signed up for the rebate that I showed screenshot of with the big red circle on it. That is one thing I made sure to double and triple check before mailing the thing in.

Okay so I resubmitted my rebate using the link above that shows in parentheses that Verizon users have until the 22nd to do a pre order here's a photo of the confirmation screen I got on my computer if you look at the circle it shows the same thing about Verizon . Now in the second photo this is the actual email confirmation I got after filling it out if you look at the red circle you will notice that the part about Verizon having until the 22nd has been mysteriously taken away.
It looks like there is a major bait and switch going on. The whole reason I am even doing the mail and is because when I enter in my information on the web their vacation it claims that my IMEI is incorrect.

Again, they extended this to 10/31 and no preorder was necessary. Just send in a copy of everything via mail.

jmm22 said:
Again, they extended this to 10/31 and no preorder was necessary. Just send in a copy of everything via mail.
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Everything was sent via us mail that's what this whole thread was about
Every document was printed and mailed to them correctly I have documented the process step by step to through out the entire thread

rexxcastle said:
Everything was sent via us mail that's what this whole thread was about
Every document was printed and mailed to them correctly I have documented the process step by step to through out the entire thread
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My guess is that someone didn't realize the promo was extended then. They must've looked at the original promo when they denied it

I couldn't get it to work online either, so I emailed them. They said something like "We have updated our website so please try again." I did, and it amazingly worked.
However, one place says it all must be on one receipt. Verizon can not do that. They said in the email to me that it didn't have to be on one receipt, so I guess others had complained about that.
I could be wrong, but I swear there was a difference in wording on what to circle too. One place said to circle the trade in, the date, and the purchase of the Note 4. Then in the process is listed what to circle again, and said something different.
Lastly, it said the photo had to be of the original receipt. My Verizon store checks you out on tablets, and emails you receipts. I clearly told them I needed a physical receipt for a rebate. They gave me one, but it's my receipt printed on 8.5x11 paper, not the normal receipt paper. So I'm waiting for them to say they are not the original receipt.
The one thing they can NOT get me on is image quality. I busted out my dslr for the photo. The image, while under their maximum size, is large enough for the blind to be able to read.
So yeah, overall, I'm almost expecting to get screwed over by this somehow.

I was one of the few that successfully did it online. I did it on release date and I'm still waiting on a response
Sent From My VZW Note 4 POW!

daboyal006 said:
I was one of the few that successfully did it online. I did it on release date and I'm still waiting on a response
Sent From My VZW Note 4 POW!
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+1, same as you, I did it online and no problem, pretty straight forward and simple. The only thing that I noted that when ask to upload files, you need to upload one receipt for prep-order and one for trade in. It won't let you continue if you only upload 1 file.

buhohitr said:
+1, same as you, I did it online and no problem, pretty straight forward and simple. The only thing that I noted that when ask to upload files, you need to upload one receipt for prep-order and one for trade in. It won't let you continue if you only upload 1 file.
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You are one of the few lucky ones , most of us trying to do it online are getting the "invalid hex/imei" error . It seems like samsung wanted to minimize how many of these rebates are getting paid out .

buhohitr said:
+1, same as you, I did it online and no problem, pretty straight forward and simple. The only thing that I noted that when ask to upload files, you need to upload one receipt for prep-order and one for trade in. It won't let you continue if you only upload 1 file.
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I never noticed that, nor did that. I uploaded one single picture showing everything. I did that on 10/23 like others. I got the email confirmation they received it, but nothing past that point.

I got the invalid IMEI message, too.
Did you try re-entering it without spaces? Once I typed it as strictly numeric, it took it.

I entered mine about 30 diff times and every way possible

[Q] Promotion Status Question

We have a thread in T-Mobile thread of Note 7 in regards to people receiving their gifts. Just curious has anyone here who completed their promotion and received an approval by the 19th have you gotten your gift?
Quite a large amount of us waiting for the Gear Fit 2 has seem to of been forgotten. Thx for any info you may be able to offer
http://forum.xda-developers.com/tmobile-note-7/how-to/status-note-7-promotion-t3442604

playya said:
We have a thread in T-Mobile thread of Note 7 in regards to people receiving their gifts. Just curious has anyone here who completed their promotion and received an approval by the 19th have you gotten your gift?
Quite a large amount of us waiting for the Gear Fit 2 has seem to of been forgotten. Thx for any info you may be able to offer
http://forum.xda-developers.com/tmobile-note-7/how-to/status-note-7-promotion-t3442604
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I didn't submit for the the fit but I did submit for the the 256 SD Card on the morning of August 20th and received an email from Samsung on the 23rd of August stating that my 2 SD Cards were approved. That's when my status also changed on the promo website to "Congratulations, Your submission has been approved and your gift has been processed and is currently in route". However, I've yet to receive both SD Cards and my status is still the same as it was on the 23rd, without any tracking provided yet. I called today and asked WTF was up with me getting passed over by people who had submitted much later than me and have already received their gifts. I keep getting BS answers and no help from Samsung whatsoever. They just keep telling me to wait patiently, sounds great! I mean isn't this supposed to be a first come first serve, limited supply promotion? I told them the longer I wait and keep getting passed up, the more likely I'm going to miss out and they just told me to wait longer. Gave up trying to get a supervisor on the phone after asking 3 times and they kept telling me that their supervisor would have the same answers and that they can't contact the promotions department in order to see where the hell my 2 SD Cards are.

@Justinphxaz okay thanks a lot for that this same exact stuff they told you is the same exact stuff I told them a lot of us over in the other Forum have been constantly calling and badgering and trying to put something together. We've been sending emails and also going on their Twitter page try the Twitter reps as well

I put in my promotion request on the 19th and received my card on the 30th

playya said:
@Justinphxaz okay thanks a lot for that this same exact stuff they told you is the same exact stuff I told them a lot of us over in the other Forum have been constantly calling and badgering and trying to put something together. We've been sending emails and also going on their Twitter page try the Twitter reps as well
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Dang and still no luck huh? I've even heard some people submit for one SD Card getting 2 of them, thanks Samsung! That's probably where most of the gifts are and why they're supposedly trying to refresh their wear house. That's what they told me anyways. I asked if their wear house is out of stock, how have people been receiving the gifts then almost every day now for the past two weeks now (that I've seen and or heard of from people on a few different forums) and they had no answer for me, just that they understand I'm frustrated and to please wait longer. Some grade A BS. Not the way to do a promo. Should be first come first serve and don't send out extra gifts, send out the right amount so we all get them in a timely manner. So frustrating.

Justinphxaz said:
Dang and still no luck huh? I've even heard some people submit for one SD Card getting 2 of them, thanks Samsung! That's probably where most of the gifts are and why they're supposedly trying to refresh their wear house. That's what they told me anyways. I asked if their wear house is out of stock, how have people been receiving the gifts then almost every day now for the past two weeks now (that I've seen and or heard of from people on a few different forums) and they had no answer for me, just that they understand I'm frustrated and to please wait longer. Some grade A BS. Not the way to do a promo. Should be first come first serve and don't send out extra gifts, send out the right amount so we all get them in a timely manner. So frustrating.
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I have been giving them hell in Twitter over the phone and via email til I find someone who knows what the hell they are doing over there. Don't stop please destroy them in Twitter and also go to their Facebook page. If ya create something we can try and have everyone lime and comment in it. Awarenes!

@playya, does your status still say "Your submission has been approved and your gift has been processed and is currently in route"? Mines been like that since the 23rd. I asked if it's in route, why is it taking so long to show up? Still no answer for that either, just to please wait longer. Basically a big FU to me, nobody there is willing to actually see where my order is.

Justinphxaz said:
@playya, does your status still say " Your submission has been approved and your gift has been processed and is currently in route"? Mines been like that since the 23rd. I asked if it's in route, why is it taking so long to show up? Still no answer for that either, just to please wait longer. Basically a big �� to me, nobody there is willing to actually see where my order is.
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Since the 19th

playya said:
I have been giving them hell in Twitter over the phone and via email til I find someone who knows what the hell they are doing over there. Don't stop please destroy them in Twitter and also go to their Facebook page. If ya create something we can try and have everyone lime and comment in it. Awarenes!
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Shoot I thought I was one of the very last people to not receive their gifts. Seemed like everyone got theirs who is with Verizon.
---------- Post added at 04:28 PM ---------- Previous post was at 04:24 PM ----------
-Alan said:
I put in my promotion request on the 19th and received my card on the 30th
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Wish mine was that fast! But hope you're enjoying yours.
---------- Post added at 04:34 PM ---------- Previous post was at 04:28 PM ----------
playya said:
Since the 19th
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That's some BS, I've seen so many that submitted on dates like the 22nd and 26th and received their gifts by dates like September 1st or the 3rd. To make it even worse alot of those who've received it want to sell it and not keep it. I'm all for making some money, that's cool. Just sucks they got it before us, we submitted much earlier and someone like me who actually wants to keep the SD Cards, I've got plenty to store on them. They could still sell those cards at a later date, but some how they were allowed to bypass those who submitted earlier than them. Kinda F'd up if you ask me. Samsung's promo team seems like some incompetent D Bags. How hard is it to go with a first come first serve promo that's quantity limited? Hmmmm I'll send out this person's SD Card who submitted on the 25th instead of this one who submitted on the 19th! Seems legit!

Justinphxaz said:
Shoot I thought I was one of the very last people to not receive their gifts. Seemed like everyone got theirs who is with Verizon.
---------- Post added at 04:28 PM ---------- Previous post was at 04:24 PM ----------
Wish mine was that fast! But hope you're enjoying yours.
---------- Post added at 04:34 PM ---------- Previous post was at 04:28 PM ----------
That's some BS, I've seen so many that submitted on dates like the 22nd and 26th and received their gifts by dates like September 1st or the 3rd. To make it even worse alot of those who've received it want to sell it and not keep it. I'm all for making some money, that's cool. Just sucks they got it before us, we submitted much earlier and someone like me who actually wants to keep the SD Cards, I've got plenty to store on them. They could still sell those cards at a later date, but some how they were allowed to bypass those who submitted earlier than them. Kinda F'd up if you ask me. Samsung's promo team seems like some incompetent D Bags. How hard is it to go with a first come first serve promo that's quantity limited? Hmmmm I'll send out this person's SD Card who submitted on the 25th instead of this one who submitted on the 19th! Seems legit!
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I submitted two and my second one came first that's how I found out about the bs

They did say up to 12 weeks, so they are not in any fault really. Why did later submissions get sent out first though is messed up.

jjayzx said:
They did say up to 12 weeks, so they are not in any fault really. Why did later submissions get sent out first though is messed up.
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Yeah see I'd have no problem waiting....14 weeks if I had to, what's f**ked up is that it's supposed to be first come first serve. They just let people who submitted much later to jump to the front of the line. When it's limited supply you're dealing with it's super frustrating that people submitting on the 27th of August were sent their gifts already. So if Samsung is going to send gifts, they should be sent out in order of first in, first out. It's like they decided last in, first out was a better way of handling a limited supply promo, which sucks. Hope I don't get an email in 3 or 4 weeks stating that the promo supply is tapped out. I specifically pre ordered for the gifts and paid off my phones to be eligible to upgrade early to pre order these damn gifts! Purposely submitted info early on the 20th (email approval on the 23rd) because I was told it was first come first serve. Looks like I would have been better off submitting my info on August 28th or something, I'd probably have my SD Cards by now, I don't even have tracking info or a label created.

Justinphxaz said:
Yeah see I'd have no problem waiting....14 weeks if I had to, what's f**ked up is that it's supposed to be first come first serve. They just let people who submitted much later to jump to the front of the line. When it's limited supply you're dealing with it's super frustrating that people submitting on the 27th of August were sent their gifts already. So if Samsung is going to send gifts, they should be sent out in order of first in, first out. It's like they decided last in, first out was a better way of handling a limited supply promo, which sucks. Hope I don't get an email in 3 or 4 weeks stating that the promo supply is tapped out. I specifically pre ordered for the gifts and paid off my phones to be eligible to upgrade early to pre order these damn gifts! Purposely submitted info early on the 20th (email approval on the 23rd) because I was told it was first come first serve. Looks like I would have been better off submitting my info on August 28th or something, I'd probably have my SD Cards by now, I don't even have tracking info or a label created.
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If it says approved you shouldn't have to worry as your now guaranteed it. If you were still awaiting approval then they could say there is no more.

jjayzx said:
If it says approved you shouldn't have to worry as your now guaranteed it. If you were still awaiting approval then they could say there is no more.
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Yeah, it's reassuring, it just makes me feel like something is going on where I'm going to get screwed somehow. It just doesn't make a lot of sense to me that people who've been approved well after me are receiving it well before me. I've had issues with promos before where I've found it's much better being pro active along the way (calling in and see what the status is) than waiting till the end and trying to see what's going on. It's worrisome because I've heard of a few people receiving more SD Cards than what they submitted for. Who knows how many it has happened with, I'd be much more at ease if at least my gifts had a shipping label made, that way I know I've got 2 physically reserved and at some point will ship.

jjayzx said:
They did say up to 12 weeks, so they are not in any fault really. Why did later submissions get sent out first though is messed up.
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They also said first come first serve basis. here is an excerpt of page 4 paragraph 2 of their T&C
Gifts are available for a limited time, while supplies last, on a first-come, first-served basis. Gifts may take up to 12 weeks to be mailed to Participants verification of Offer Claim Form/receipt and compliance with these Terms and Conditions.
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My second entry was received before my first one even has a shipping date

jjayzx said:
If it says approved you shouldn't have to worry as your now guaranteed it. If you were still awaiting approval then they could say there is no more.
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Sounds great in concept but their terms also say first come first serve. They were first to break the T&C so no telling what else they could break

Memory Card
That is strange, i received mine literally 1 week after the phone was released. hope you get yours soon!.

Paintedblack said:
That is strange, i received mine literally 1 week after the phone was released. hope you get yours soon!.
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Yeah it seemed like the memory cards went out pretty damn fast but the Fit 2 were a problem for some of us

playya said:
Yeah it seemed like the memory cards went out pretty damn fast but the Fit 2 were a problem for some of us
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Is it just the fit on tmo that's having in issue getting out or in general? I put mine in on the 19th late mornin/early afternoon and got my fit the following week I think it was.

jjayzx said:
Is it just the fit on tmo that's having in issue getting out or in general? I put mine in on the 19th late mornin/early afternoon and got my fit the following week I think it was.
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I'm on Verizon and ordered my fit a day or two after my phone came on the 19th, the fit showed a shipping label generated for a week before it was handed off to FedEx and arrived a couple days later. On August 26th, I put in orders for two more Fit 2's from two other phones. A few days later they were both 'Approved ...' and nothing since. When I called last week and got the Philippine call center they told me there was a delay getting the devices [Fit 2's] to their third party vendor that handles the promo fulfillment. I've seen no updates on the Fit 2's since.
Verizon still doesn't have any non flaming phones available for replacements.

$99 promotion - anyone else have trouble?

Completed my registration, chose to do the $99 set, it marks my registration as approved, then lists a button to "buy now" due to limited supplies.
Button doesn't work, it isn't even linked to anything, cannot get back to this page any other way. Site says i will get an email with the link to buy for reference, haven't gotten that either.
On hold for samsung now, but I assume they are getting demolished, cause the hold times are unreal.

nosympathy said:
Completed my registration, chose to do the $99 set, it marks my registration as approved, then lists a button to "buy now" due to limited supplies.
Button doesn't work, it isn't even linked to anything, cannot get back to this page any other way. Site says i will get an email with the link to buy for reference, haven't gotten that either.
On hold for samsung now, but I assume they are getting demolished, cause the hold times are unreal.
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No issues placing my order a few hours ago.

seawolf823 said:
No issues placing my order a few hours ago.
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thanks, so just my terrible luck lol

Yep...same here. Were you able to get through? If so, what did they say?

FokenNewbee said:
Yep...same here. Were you able to get through? If so, what did they say?
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Not yet, just left the call going while doing other stuff, 1 hour and 33 mins waiting so far. If I ever get through before i give up, I'll post what I find out.
at least it isn't just me. I hope this doesn't mean it sold out already somehow tho. I'll be super pissed.

nosympathy said:
Completed my registration, chose to do the $99 set, it marks my registration as approved, then lists a button to "buy now" due to limited supplies.
Button doesn't work, it isn't even linked to anything, cannot get back to this page any other way. Site says i will get an email with the link to buy for reference, haven't gotten that either.
On hold for samsung now, but I assume they are getting demolished, cause the hold times are unreal.
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I had the same thing happen. Went to email confirmation and clicked on the link in the email to purchase and it worked.
Sent from my SM-G955U using Tapatalk

Answer:
The server/website part that handles the $99 deal crashed, they noted my account of what happened (so I dont get screwed I guess, we'll see) and told me to call back tomorrow as they don't believe it'll be fixed tonight.
They do not have an answer on how to get back to that page or if the email will be sent as their page advised, but said they have steps they can take if called to resolve.
So I guess I will be giving them a call tomorrow morning to see where they are at.

raptoro07 said:
I had the same thing happen. Went to email confirmation and clicked on the link in the email to purchase and it worked.
Sent from my SM-G955U using Tapatalk
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You are lucky, I have not gotten the email and it's been nearly 2 hours.

I just completed the online form. Looks like you have to wait for manual approval on their side before the email with purchase link will be sent to you.
When I clicked on check status,. it said "Please allow 24 hours after submitting for your submission status to be available with your email address."

jkwjkw said:
I just completed the online form. Looks like you have to wait for manual approval on their side before the email with purchase link will be sent to you.
When I clicked on check status,. it said "Please allow 24 hours after submitting for your submission status to be available with your email address."
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yea same here =\

jkwjkw said:
I just completed the online form. Looks like you have to wait for manual approval on their side before the email with purchase link will be sent to you.
When I clicked on check status,. it said "Please allow 24 hours after submitting for your submission status to be available with your email address."
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Did they change it since earlier? Others were able to click the pay now button.
This is what that page said for me, leaving it up for "proof" to samsung if needed.
"Thank you for your registration. You're approved.
You can purchase your fully immersive Gear VR experience* for $99 now by clicking the link below. We recommend you purchase now as this gift is available for a limited time, while supplies last, on a first-come, first-served basis. You will also receive an email with your link to purchase for future reference."

Called them earlier since I'm working and can just leave the phone muted waiting. 2 hours on hold now total. First bit was a waste of time. As an FYI for anyone else that calls in, you have to tell their system you want the promotions department. No one else can help supposedly.

I had the same issue.. Here's my convo
K: I've registered my device (S8+) but I was unable to click the link to purchase the promo package for $99
Yaser S: Not to worry, I will be happy to help you to apply for free Gear VR promotion.
Yaser S: I will help you with the link to apply for promotion.
Yaser S: https://promos.samsung.com/infinitelyimmersive
Yaser S: All you need is to fill online promotion link by accessing above link and there fill in the details to claim for free Gear VR.
Yaser S: The last date for promotion is 14 May 2017 that is 5/14/2017
Yaser S: All you need is to fill in the details and submit it. That's it.
Yaser S: You will be receiving a free Gear VR delivered right to your address.
K: I did. But the option to order the headset and SD card as well wasn't working
Yaser S: Okay.
Yaser S: Did you tried using other browser and checked?
K: I did
K: I tried registering again, but it wouldn't allow it
Yaser S: Not to worry at all.
Yaser S: in this case we do have a dedicated support team which deals with the registration releated concern.
Yaser S: They will get some details regarding phone from you and help you get fill a claim for the free Gear VR and SD card.
Yaser S: Shall I go ahead and help you with the contact details of the dedicated team to help you at earliest?
K: yes, please
Yaser S: Thank you !
Yaser S: K, you can reach them at 1-800-SAMSUNG (726-7864)

nosympathy said:
Called them earlier since I'm working and can just leave the phone muted waiting. 2 hours on hold now total. First bit was a waste of time. As an FYI for anyone else that calls in, you have to tell their system you want the promotions department. No one else can help supposedly.
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I was on hold for over 3 hrs this morning, got transferred 3 times, finally just gave up. The promotions department told me it was another department because there was a purchase involved. He told me the promotion department only handled the free VR set. What a mess. Please keep us updated.

ok, finally talked to someone, here is what I was told. They requested I try and register again because the shop samsung app didn't show I registered. "our app is more up to date than our website"
So I tried that and got a kickback I already registered. So then they tried to tell me the buy now button ONLY works for people who purchased from Samsung and anyone who purchased through a carrier needs to go through a 24 hour manual approval process before they can pay for the $99 bundle. They told me the email would show up within 2 weeks for the bundle, but registration confirmation is within 24 hours. I complained saying others were already paying for this bundle, since some have, and that I don't want to get screwed by not being able to get the bundle since supplies are limited.
she said they cant do anything but note the account, wait for approval and see what happens. Gave me a ticket number for reference in case I do get screwed.
So even tho their website says, "you are approved" this isn't true apparently unless you purchased from Samsung (i just don't believe this to be the case, but maybe.)

nosympathy said:
Completed my registration, chose to do the $99 set, it marks my registration as approved, then lists a button to "buy now" due to limited supplies.
Button doesn't work, it isn't even linked to anything, cannot get back to this page any other way. Site says i will get an email with the link to buy for reference, haven't gotten that either.
On hold for samsung now, but I assume they are getting demolished, cause the hold times are unreal.
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I had the same issue last night. Tried again through the app from work this morning. Everything was fine and went through. My advice, try again. I kept getting that my EIN didn't match my Mac address.

sanjsrik said:
I had the same issue last night. Tried again through the app from work this morning. Everything was fine and went through. My advice, try again. I kept getting that my EIN didn't match my Mac address.
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you are having a different issue then, I and I see someone else both tried to register again and it tells us we are already registered

nosympathy said:
you are having a different issue then, I and I see someone else both tried to register again and it tells us we are already registered
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Different issues, still had issues. I think the thing is their site may have been having issues. However, now these issues have no issue.

sanjsrik said:
Different issues, still had issues. I think the thing is their site may have been having issues. However, now these issues have no issue.
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well there is still a bunch of people (its posted on the samsung forums now too) who so far have gotten shafted on the $99 deal due to the website with only a hope and wait for resolution.

nosympathy said:
well there is still a bunch of people (its posted on the samsung forums now too) who so far have gotten shafted on the $99 deal due to the website with only a hope and wait for resolution.
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I got the you're approved email as well. I wonder what happened with Samsung to have them have this much trouble with the offer?

Question Screwed By Package Delivery Company

The title says it all. Google decided to use 'Ontrac' as the company to deliver my 6 pro. And as you might expect, it they decided to mark it as delivered.
A few days ago, after i saw my package shipping email, i decided to look up reviews on Ontrac on Reddit and other various forums.
A downright litany/fukkton of people were complaining that Ontrac marked the package as delivered, when they never were. Packages seem to grow legs and disappear with this company. This gave me deep core cringy anxiety once i saw this.
Now....... I'm pissed, because i can't even reach Google, because of the INSANE wait times for calls and online chat. I'm beyond upset, what a complete sh1tshow.
Please request to have another company deliver your pixel. Stay a mile away from Ontrac.

has your package been stated as delivered? wasn't clear by your post....

Burt Squirtz said:
The title says it all. Google decided to use 'Ontrac' as the company to deliver my 6 pro.
A few days ago, after i saw my package shipping email, i decided to look up reviews on Ontrac on Reddit and other various forums.
A downright litany/fukkton of people were complaining that Ontrac marked the package as delivered, when they never were. Packages seem to grow legs and disappear with this company. Now I'm pissed, because i can't even reach Google, because of the INSANE wait times for calls and online chat. I'm beyond upset, what a complete sh1tshow.
Please request to have another company deliver your pixel. Stay a mile away from Ontrac.
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Edit: forgot to type that my package was indeed marked off as delivered. But of course it wasn't.

mccabeross said:
has your package been stated as delivered? wasn't clear by your post....
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Of course it was marked off as delivered. Otherwise I wouldn't have bothered to type this.

In the modern world of shipping companies dropping and running, its a GREAT idea to put a motion sensitive security camera of some sort to catch the front of your property.
I use some generic high resolution IP cameras and a Zoneminder server.
If there is ever a claim that a package was delivered, you just need to find the footage applicable for the time they claim it was delivered. If none exists, then they obviously didn't deliver.
I've caught all kinds of weird stuff, like a delivery ape literally THROWING a package marked "fragile". Also a neighbor from across the street trying to sneak a couple of extra bags onto my driveway, and after I had a little chat with him, sneaking it onto OTHER people's driveways.
Note: it was an old guy, and I actually told him that it was OK, just give me a call first so I know its him and not someone from the other end of town throwing out body parts

Similar situation with Best Buy. Had I known, I would have done in store pickup. Now mine is "an event has delayed your delivery". I guess on the plus side, it hasn't officially been stolen yet.

Norma Stitz said:
Similar situation with Best Buy. Had I known, I would have done in store pickup. Now mine is "an event has delayed your delivery". I guess on the plus side, it hasn't officially been stolen yet.
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OMG. Still nothing on my stolen/vanished p6p. I had to order one off eBay, and on top of that miraculously, an hour later found a 256 stormy black at best buy that will be delivered on the 3rd! I got completely scalped on the eBay pixel.
I have learned a valuable lesson. Don't get phones shipped to your house guys.
1) Always get doorbell camera security system for your package delivery doors.
2). Try everything in your power to get packages routed to 'in package store pickup', and DO NOT use sketch package delivery companies like OnTrac!