I just received and email letting me know that my rebate was rejected because the preorder date was not correct , I preordered on 10/17, the promo site clearly stated that Verizon buyers had until the 23rd .
THIS WAS ALL MAILED IN
Web submission continues to give the invalid IMEI
I looked at my submission, and it looks like they definitely made it hard to actually contact them. I cant imagine that was a mistake.
Probably have to contact Samsung themselves and fight for hours to maybe get someone that can and will help.
I sent mine through on the 23rd, and havent heard anything yet.
How about this?
Whether you’re a brand manager, an agency representative, or a PrizeLogic promotion entrant, we’re ready to answer any questions you may have.
http://prizelogic.com/contact-us/
Thank you I tried calling their number and it just keeps pushing you through to an answering machine so I submitted a ticket and we'll see if they even respond. I'm curious if anyone else was that did a mail in rebate has had any issues .
They expanded it past pre-orders too. That's strange. Today was the last day to get this promotion and receipts are due by December 14 I think
rexxcastle said:
Thank you I tried calling their number and it just keeps pushing you through to an answering machine so I submitted a ticket and we'll see if they even respond. I'm curious if anyone else was that did a mail in rebate has had any issues .
Click to expand...
Click to collapse
Just wondering how long it took them to reply back to you?? I just submitted mine today and see what's happen..
rexxcastle said:
Thank you I tried calling their number and it just keeps pushing you through to an answering machine so I submitted a ticket and we'll see if they even respond. I'm curious if anyone else was that did a mail in rebate has had any issues .
Click to expand...
Click to collapse
Well at least I know to look for an email. I havent heard anything after my initial submission.
buhohitr said:
Just wondering how long it took them to reply back to you?? I just submitted mine today and see what's happen..
Click to expand...
Click to collapse
I sent it in about a week and a half ago
One possible issue is they have several promotions running at once. It almost sounds like they put you in the other promotion:
GET UP TO $200* FOR YOUR TRADE-IN.
Trade in any working smartphone when you purchase a Samsung Galaxy Note® 4, Galaxy S® 5, Galaxy S® 5 Active or Galaxy S® 5 Sport (Galaxy Note® 4 available to Verizon customers starting 10/23/14).
Your receipt is before 10/23, so you are not valid. Another possible issue, and I'm not saying this is true, but did you possibly sign up for the rebate I just posted?
Kevins89notch said:
One possible issue is they have several promotions running at once. It almost sounds like they put you in the other promotion:
GET UP TO $200* FOR YOUR TRADE-IN.
Trade in any working smartphone when you purchase a Samsung Galaxy Note® 4, Galaxy S® 5, Galaxy S® 5 Active or Galaxy S® 5 Sport (Galaxy Note® 4 available to Verizon customers starting 10/23/14).
Your receipt is before 10/23, so you are not valid. Another possible issue, and I'm not saying this is true, but did you possibly sign up for the rebate I just posted?
Click to expand...
Click to collapse
No I signed up for the rebate that I showed screenshot of with the big red circle on it. That is one thing I made sure to double and triple check before mailing the thing in.
Okay so I resubmitted my rebate using the link above that shows in parentheses that Verizon users have until the 22nd to do a pre order here's a photo of the confirmation screen I got on my computer if you look at the circle it shows the same thing about Verizon . Now in the second photo this is the actual email confirmation I got after filling it out if you look at the red circle you will notice that the part about Verizon having until the 22nd has been mysteriously taken away.
It looks like there is a major bait and switch going on. The whole reason I am even doing the mail and is because when I enter in my information on the web their vacation it claims that my IMEI is incorrect.
Again, they extended this to 10/31 and no preorder was necessary. Just send in a copy of everything via mail.
jmm22 said:
Again, they extended this to 10/31 and no preorder was necessary. Just send in a copy of everything via mail.
Click to expand...
Click to collapse
Everything was sent via us mail that's what this whole thread was about
Every document was printed and mailed to them correctly I have documented the process step by step to through out the entire thread
rexxcastle said:
Everything was sent via us mail that's what this whole thread was about
Every document was printed and mailed to them correctly I have documented the process step by step to through out the entire thread
Click to expand...
Click to collapse
My guess is that someone didn't realize the promo was extended then. They must've looked at the original promo when they denied it
I couldn't get it to work online either, so I emailed them. They said something like "We have updated our website so please try again." I did, and it amazingly worked.
However, one place says it all must be on one receipt. Verizon can not do that. They said in the email to me that it didn't have to be on one receipt, so I guess others had complained about that.
I could be wrong, but I swear there was a difference in wording on what to circle too. One place said to circle the trade in, the date, and the purchase of the Note 4. Then in the process is listed what to circle again, and said something different.
Lastly, it said the photo had to be of the original receipt. My Verizon store checks you out on tablets, and emails you receipts. I clearly told them I needed a physical receipt for a rebate. They gave me one, but it's my receipt printed on 8.5x11 paper, not the normal receipt paper. So I'm waiting for them to say they are not the original receipt.
The one thing they can NOT get me on is image quality. I busted out my dslr for the photo. The image, while under their maximum size, is large enough for the blind to be able to read.
So yeah, overall, I'm almost expecting to get screwed over by this somehow.
I was one of the few that successfully did it online. I did it on release date and I'm still waiting on a response
Sent From My VZW Note 4 POW!
daboyal006 said:
I was one of the few that successfully did it online. I did it on release date and I'm still waiting on a response
Sent From My VZW Note 4 POW!
Click to expand...
Click to collapse
+1, same as you, I did it online and no problem, pretty straight forward and simple. The only thing that I noted that when ask to upload files, you need to upload one receipt for prep-order and one for trade in. It won't let you continue if you only upload 1 file.
buhohitr said:
+1, same as you, I did it online and no problem, pretty straight forward and simple. The only thing that I noted that when ask to upload files, you need to upload one receipt for prep-order and one for trade in. It won't let you continue if you only upload 1 file.
Click to expand...
Click to collapse
You are one of the few lucky ones , most of us trying to do it online are getting the "invalid hex/imei" error . It seems like samsung wanted to minimize how many of these rebates are getting paid out .
buhohitr said:
+1, same as you, I did it online and no problem, pretty straight forward and simple. The only thing that I noted that when ask to upload files, you need to upload one receipt for prep-order and one for trade in. It won't let you continue if you only upload 1 file.
Click to expand...
Click to collapse
I never noticed that, nor did that. I uploaded one single picture showing everything. I did that on 10/23 like others. I got the email confirmation they received it, but nothing past that point.
I got the invalid IMEI message, too.
Did you try re-entering it without spaces? Once I typed it as strictly numeric, it took it.
I entered mine about 30 diff times and every way possible
Related
We have a thread in T-Mobile thread of Note 7 in regards to people receiving their gifts. Just curious has anyone here who completed their promotion and received an approval by the 19th have you gotten your gift?
Quite a large amount of us waiting for the Gear Fit 2 has seem to of been forgotten. Thx for any info you may be able to offer
http://forum.xda-developers.com/tmobile-note-7/how-to/status-note-7-promotion-t3442604
playya said:
We have a thread in T-Mobile thread of Note 7 in regards to people receiving their gifts. Just curious has anyone here who completed their promotion and received an approval by the 19th have you gotten your gift?
Quite a large amount of us waiting for the Gear Fit 2 has seem to of been forgotten. Thx for any info you may be able to offer
http://forum.xda-developers.com/tmobile-note-7/how-to/status-note-7-promotion-t3442604
Click to expand...
Click to collapse
I didn't submit for the the fit but I did submit for the the 256 SD Card on the morning of August 20th and received an email from Samsung on the 23rd of August stating that my 2 SD Cards were approved. That's when my status also changed on the promo website to "Congratulations, Your submission has been approved and your gift has been processed and is currently in route". However, I've yet to receive both SD Cards and my status is still the same as it was on the 23rd, without any tracking provided yet. I called today and asked WTF was up with me getting passed over by people who had submitted much later than me and have already received their gifts. I keep getting BS answers and no help from Samsung whatsoever. They just keep telling me to wait patiently, sounds great! I mean isn't this supposed to be a first come first serve, limited supply promotion? I told them the longer I wait and keep getting passed up, the more likely I'm going to miss out and they just told me to wait longer. Gave up trying to get a supervisor on the phone after asking 3 times and they kept telling me that their supervisor would have the same answers and that they can't contact the promotions department in order to see where the hell my 2 SD Cards are.
@Justinphxaz okay thanks a lot for that this same exact stuff they told you is the same exact stuff I told them a lot of us over in the other Forum have been constantly calling and badgering and trying to put something together. We've been sending emails and also going on their Twitter page try the Twitter reps as well
I put in my promotion request on the 19th and received my card on the 30th
playya said:
@Justinphxaz okay thanks a lot for that this same exact stuff they told you is the same exact stuff I told them a lot of us over in the other Forum have been constantly calling and badgering and trying to put something together. We've been sending emails and also going on their Twitter page try the Twitter reps as well
Click to expand...
Click to collapse
Dang and still no luck huh? I've even heard some people submit for one SD Card getting 2 of them, thanks Samsung! That's probably where most of the gifts are and why they're supposedly trying to refresh their wear house. That's what they told me anyways. I asked if their wear house is out of stock, how have people been receiving the gifts then almost every day now for the past two weeks now (that I've seen and or heard of from people on a few different forums) and they had no answer for me, just that they understand I'm frustrated and to please wait longer. Some grade A BS. Not the way to do a promo. Should be first come first serve and don't send out extra gifts, send out the right amount so we all get them in a timely manner. So frustrating.
Justinphxaz said:
Dang and still no luck huh? I've even heard some people submit for one SD Card getting 2 of them, thanks Samsung! That's probably where most of the gifts are and why they're supposedly trying to refresh their wear house. That's what they told me anyways. I asked if their wear house is out of stock, how have people been receiving the gifts then almost every day now for the past two weeks now (that I've seen and or heard of from people on a few different forums) and they had no answer for me, just that they understand I'm frustrated and to please wait longer. Some grade A BS. Not the way to do a promo. Should be first come first serve and don't send out extra gifts, send out the right amount so we all get them in a timely manner. So frustrating.
Click to expand...
Click to collapse
I have been giving them hell in Twitter over the phone and via email til I find someone who knows what the hell they are doing over there. Don't stop please destroy them in Twitter and also go to their Facebook page. If ya create something we can try and have everyone lime and comment in it. Awarenes!
@playya, does your status still say "Your submission has been approved and your gift has been processed and is currently in route"? Mines been like that since the 23rd. I asked if it's in route, why is it taking so long to show up? Still no answer for that either, just to please wait longer. Basically a big FU to me, nobody there is willing to actually see where my order is.
Justinphxaz said:
@playya, does your status still say " Your submission has been approved and your gift has been processed and is currently in route"? Mines been like that since the 23rd. I asked if it's in route, why is it taking so long to show up? Still no answer for that either, just to please wait longer. Basically a big �� to me, nobody there is willing to actually see where my order is.
Click to expand...
Click to collapse
Since the 19th
playya said:
I have been giving them hell in Twitter over the phone and via email til I find someone who knows what the hell they are doing over there. Don't stop please destroy them in Twitter and also go to their Facebook page. If ya create something we can try and have everyone lime and comment in it. Awarenes!
Click to expand...
Click to collapse
Shoot I thought I was one of the very last people to not receive their gifts. Seemed like everyone got theirs who is with Verizon.
---------- Post added at 04:28 PM ---------- Previous post was at 04:24 PM ----------
-Alan said:
I put in my promotion request on the 19th and received my card on the 30th
Click to expand...
Click to collapse
Wish mine was that fast! But hope you're enjoying yours.
---------- Post added at 04:34 PM ---------- Previous post was at 04:28 PM ----------
playya said:
Since the 19th
Click to expand...
Click to collapse
That's some BS, I've seen so many that submitted on dates like the 22nd and 26th and received their gifts by dates like September 1st or the 3rd. To make it even worse alot of those who've received it want to sell it and not keep it. I'm all for making some money, that's cool. Just sucks they got it before us, we submitted much earlier and someone like me who actually wants to keep the SD Cards, I've got plenty to store on them. They could still sell those cards at a later date, but some how they were allowed to bypass those who submitted earlier than them. Kinda F'd up if you ask me. Samsung's promo team seems like some incompetent D Bags. How hard is it to go with a first come first serve promo that's quantity limited? Hmmmm I'll send out this person's SD Card who submitted on the 25th instead of this one who submitted on the 19th! Seems legit!
Justinphxaz said:
Shoot I thought I was one of the very last people to not receive their gifts. Seemed like everyone got theirs who is with Verizon.
---------- Post added at 04:28 PM ---------- Previous post was at 04:24 PM ----------
Wish mine was that fast! But hope you're enjoying yours.
---------- Post added at 04:34 PM ---------- Previous post was at 04:28 PM ----------
That's some BS, I've seen so many that submitted on dates like the 22nd and 26th and received their gifts by dates like September 1st or the 3rd. To make it even worse alot of those who've received it want to sell it and not keep it. I'm all for making some money, that's cool. Just sucks they got it before us, we submitted much earlier and someone like me who actually wants to keep the SD Cards, I've got plenty to store on them. They could still sell those cards at a later date, but some how they were allowed to bypass those who submitted earlier than them. Kinda F'd up if you ask me. Samsung's promo team seems like some incompetent D Bags. How hard is it to go with a first come first serve promo that's quantity limited? Hmmmm I'll send out this person's SD Card who submitted on the 25th instead of this one who submitted on the 19th! Seems legit!
Click to expand...
Click to collapse
I submitted two and my second one came first that's how I found out about the bs
They did say up to 12 weeks, so they are not in any fault really. Why did later submissions get sent out first though is messed up.
jjayzx said:
They did say up to 12 weeks, so they are not in any fault really. Why did later submissions get sent out first though is messed up.
Click to expand...
Click to collapse
Yeah see I'd have no problem waiting....14 weeks if I had to, what's f**ked up is that it's supposed to be first come first serve. They just let people who submitted much later to jump to the front of the line. When it's limited supply you're dealing with it's super frustrating that people submitting on the 27th of August were sent their gifts already. So if Samsung is going to send gifts, they should be sent out in order of first in, first out. It's like they decided last in, first out was a better way of handling a limited supply promo, which sucks. Hope I don't get an email in 3 or 4 weeks stating that the promo supply is tapped out. I specifically pre ordered for the gifts and paid off my phones to be eligible to upgrade early to pre order these damn gifts! Purposely submitted info early on the 20th (email approval on the 23rd) because I was told it was first come first serve. Looks like I would have been better off submitting my info on August 28th or something, I'd probably have my SD Cards by now, I don't even have tracking info or a label created.
Justinphxaz said:
Yeah see I'd have no problem waiting....14 weeks if I had to, what's f**ked up is that it's supposed to be first come first serve. They just let people who submitted much later to jump to the front of the line. When it's limited supply you're dealing with it's super frustrating that people submitting on the 27th of August were sent their gifts already. So if Samsung is going to send gifts, they should be sent out in order of first in, first out. It's like they decided last in, first out was a better way of handling a limited supply promo, which sucks. Hope I don't get an email in 3 or 4 weeks stating that the promo supply is tapped out. I specifically pre ordered for the gifts and paid off my phones to be eligible to upgrade early to pre order these damn gifts! Purposely submitted info early on the 20th (email approval on the 23rd) because I was told it was first come first serve. Looks like I would have been better off submitting my info on August 28th or something, I'd probably have my SD Cards by now, I don't even have tracking info or a label created.
Click to expand...
Click to collapse
If it says approved you shouldn't have to worry as your now guaranteed it. If you were still awaiting approval then they could say there is no more.
jjayzx said:
If it says approved you shouldn't have to worry as your now guaranteed it. If you were still awaiting approval then they could say there is no more.
Click to expand...
Click to collapse
Yeah, it's reassuring, it just makes me feel like something is going on where I'm going to get screwed somehow. It just doesn't make a lot of sense to me that people who've been approved well after me are receiving it well before me. I've had issues with promos before where I've found it's much better being pro active along the way (calling in and see what the status is) than waiting till the end and trying to see what's going on. It's worrisome because I've heard of a few people receiving more SD Cards than what they submitted for. Who knows how many it has happened with, I'd be much more at ease if at least my gifts had a shipping label made, that way I know I've got 2 physically reserved and at some point will ship.
jjayzx said:
They did say up to 12 weeks, so they are not in any fault really. Why did later submissions get sent out first though is messed up.
Click to expand...
Click to collapse
They also said first come first serve basis. here is an excerpt of page 4 paragraph 2 of their T&C
Gifts are available for a limited time, while supplies last, on a first-come, first-served basis. Gifts may take up to 12 weeks to be mailed to Participants verification of Offer Claim Form/receipt and compliance with these Terms and Conditions.
Click to expand...
Click to collapse
My second entry was received before my first one even has a shipping date
jjayzx said:
If it says approved you shouldn't have to worry as your now guaranteed it. If you were still awaiting approval then they could say there is no more.
Click to expand...
Click to collapse
Sounds great in concept but their terms also say first come first serve. They were first to break the T&C so no telling what else they could break
Memory Card
That is strange, i received mine literally 1 week after the phone was released. hope you get yours soon!.
Paintedblack said:
That is strange, i received mine literally 1 week after the phone was released. hope you get yours soon!.
Click to expand...
Click to collapse
Yeah it seemed like the memory cards went out pretty damn fast but the Fit 2 were a problem for some of us
playya said:
Yeah it seemed like the memory cards went out pretty damn fast but the Fit 2 were a problem for some of us
Click to expand...
Click to collapse
Is it just the fit on tmo that's having in issue getting out or in general? I put mine in on the 19th late mornin/early afternoon and got my fit the following week I think it was.
jjayzx said:
Is it just the fit on tmo that's having in issue getting out or in general? I put mine in on the 19th late mornin/early afternoon and got my fit the following week I think it was.
Click to expand...
Click to collapse
I'm on Verizon and ordered my fit a day or two after my phone came on the 19th, the fit showed a shipping label generated for a week before it was handed off to FedEx and arrived a couple days later. On August 26th, I put in orders for two more Fit 2's from two other phones. A few days later they were both 'Approved ...' and nothing since. When I called last week and got the Philippine call center they told me there was a delay getting the devices [Fit 2's] to their third party vendor that handles the promo fulfillment. I've seen no updates on the Fit 2's since.
Verizon still doesn't have any non flaming phones available for replacements.
HI GUYS
i friend of mine .. buy the note 7 for me in the US but now i cant replace it .. so everytime i put it to charge ... gives me a poster that says needs to be replaced ... i talk to anyone and they say ......''they cant do anything''
i will keep my note 7 i dont have more options for now.....i search for new batteries on EBAY and AMAZON but still out of sell
i can make a research ... but if someone knows how to help me or we can share info how to let it done ... hope i can find some help thx
w1n73rf3ll said:
HI GUYS
i friend of mine .. buy the note 7 for me in the US but now i cant replace it .. so everytime i put it to charge ... gives me a poster that says needs to be replaced ... i talk to anyone and they say ......''they cant do anything''
i will keep my note 7 i dont have more options for now.....i search for new batteries on EBAY and AMAZON but still out of sell
i can make a research ... but if someone knows how to help me or we can share info how to let it done ... hope i can find some help thx
Click to expand...
Click to collapse
Even if you replaced the battery you will likely end up screwed by the software. They also may end up disabling these phones as a last means of getting them out of service. Best bet is to try harder with the replacement paths. Where did your friend get you it?
Sent from my SM-N930V using Tapatalk
hi thanks.. well ?* try everything ....they refuse to replace it cause I don't have the invoice ... I have the box everything ...... is a bad move in part o samsung ... if I get a Note 7 on eBay without a invoice I will lose my money??? .... in either way I'm asking to get a solution..... cause .. I'm not the only one in this situation ....
Ps: I'm reading they will limit the capacity of the battery ... but I think if they disable it they will get a lot of suit cases
Im in same situation
I thought by rooting the devic, It will not showing up?
w1n73rf3ll said:
hi thanks.. well ?* try everything ....they refuse to replace it cause I don't have the invoice ... I have the box everything ...... is a bad move in part o samsung ... if I get a Note 7 on eBay without a invoice I will lose my money??? .... in either way I'm asking to get a solution..... cause .. I'm not the only one in this situation ....
Ps: I'm reading they will limit the capacity of the battery ... but I think if they disable it they will get a lot of suit cases
Click to expand...
Click to collapse
w1n73rf3ll said:
hi thanks.. well ?* try everything ....they refuse to replace it cause I don't have the invoice ... I have the box everything ...... is a bad move in part o samsung ... if I get a Note 7 on eBay without a invoice I will lose my money??? .... in either way I'm asking to get a solution..... cause .. I'm not the only one in this situation ....
Ps: I'm reading they will limit the capacity of the battery ... but I think if they disable it they will get a lot of suit cases
Click to expand...
Click to collapse
What country are you in? I have a ticket number with Samsung to get a replacement. I purchased it on Craigslist in the US. I should find out next week how they are going to replace it.
Sent from my XT1650 using Tapatalk
Mr. Toad said:
What country are you in? I have a ticket number with Samsung to get a replacement. I purchased it on Craigslist in the US. I should find out next week how they are going to replace it.
Sent from my XT1650 using Tapatalk
Click to expand...
Click to collapse
im on dominican republic! and they refuse to replace mine cause i dont have an invoice!
What is the position of the government there on the recall? Do you have something similar to the CPSC like we have here in the states? Just trying to think of ways you could force their hand.
They will sort this out. They just haven't yet.
I ask you this.... with or without a receipt/invoice, who do you think would be liable should that phone burn your house down... or explode on a plane flight causing mass casualty? They can't shirk this willlingly.... they are liable.
I also have a ticket with Samsung. A rep told me they would be in contact within 5-7 business days. This Wednesday will be the 7th business day. So if I don't hear back from them by Wednesday, I will be in the phone first thing Thursday morning week as well as contact the CSPC.
Sent from my SM-N930V using Tapatalk
harrychimp said:
I also have a ticket with Samsung. A rep told me they would be in contact within 5-7 business days. This Wednesday will be the 7th business day. So if I don't hear back from them by Wednesday, I will be in the phone first thing Thursday morning week as well as contact the CSPC.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
Keep me posted on the results. I just got the ticket on Friday.
Sent from my XT1650 using Tapatalk
yes friend ... I told them ...and they say .. they will call me today and never call me ..im really angry ... I use Apple products ... and the warranty the best they never ask me for invoice or anything ...... this issue is a samsung issue they need to respond for his actions ..... I will call tomorrow ... and let you know the results
thanks for all the comments .... thx to all you guys
UPDATE
I received a call from Samsung corporate a few minutes ago. I was given the option of a brand new Note 7 or a refund, even though I bought the phone on Craigslist. I was even allowed to get a choice of color. I CHOSE TO GET A NEW PHONE.
A third party company called Stericycle will contact me within 72 hours to set up the exchange in a public place. I was given a reference number and a confirmation email in case I have any questions or not contacted within 72 hours.
Samsung verified my contact information from a previous ticket I had submitted. The rep told me that this is is the first day of the recall program for third party phones.
Sent from my SM-N930V using Tapatalk
Thanks for your update!!!
How did you get the ticket claim?
I bought the phone on Craigslist too and they refuse to exchange it.
If you can show us how, it would be great.
Thank you
harrychimp said:
UPDATE
I received a call from Samsung corporate a few minutes ago. I was given the option of a brand new Note 7 or a refund, even though I bought the phone on Craigslist. I was even allowed to get a choice of color. I CHOSE TO GET A NEW PHONE.
A third party company called Stericycle will contact me within 72 hours to set up the exchange in a public place. I was given a reference number and a confirmation email in case I have any questions or not contacted within 72 hours.
Samsung verified my contact information from a previous ticket I had submitted. The rep told me that this is is the first day of the recall program for third party phones.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
harrychimp said:
UPDATE
I received a call from Samsung corporate a few minutes ago. I was given the option of a brand new Note 7 or a refund, even though I bought the phone on Craigslist. I was even allowed to get a choice of color. I CHOSE TO GET A NEW PHONE.
A third party company called Stericycle will contact me within 72 hours to set up the exchange in a public place. I was given a reference number and a confirmation email in case I have any questions or not contacted within 72 hours.
Samsung verified my contact information from a previous ticket I had submitted. The rep told me that this is is the first day of the recall program for third party phones.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
Thanks for the update. Hopefully I will hear from them this week.
T33H00 said:
Thanks for your update!!!
How did you get the ticket claim?
I bought the phone on Craigslist too and they refuse to exchange it.
If you can show us how, it would be great.
Thank you
Click to expand...
Click to collapse
I kept calling. The third time they opened a ticket. I would just call again. I am still waiting for a phone call.
Sent from my XT1650 using Tapatalk
T33H00 said:
Thanks for your update!!!
How did you get the ticket claim?
I contacted 844-365-6197. This is the Samsung Note 7 Recall Hotline.
I also called and filed a claim with the US Consumer Product Safety Commission at 301-504-7908.
I bought the phone on Craigslist too and they refuse to exchange it.
Be persistent, courteous, and take down notes of who you spoke with, at what times, and never end the conversation without a reference number. I started calling Samsung on September 25th. Called the following day inquiring about the status, and at that time the rep stated that someone would contact me within 5-7 business days. Sure enough, someone contacted me back on October 2nd within the 7 business day window. I'm still not in possession of a replacement phone yet, though it seems close to happening.
If you can show us how, it would be great.
Follow this link on Android Central: http://forums.androidcentral.com/sa...et-your-used-second-hand-note-7-replaced.html.
Thank you
Click to expand...
Click to collapse
Good luck!
UPDATE as of October 5th at 1:00pm PST
I received a text, supposedly from Stericycle, which contained my reference number and stated that "Your new unit has been shipped out. The UPS tracking number is 1Z.....". Right now, the tracking number only shows that the unit is ready for pickup and is being delivered via 2nd Day Air. I also have two emails in my inbox describing how the replacement phone will be packaged and returned to Samsung, RSI Repair Services Inc in Plano, Texas.
If you recall from my earlier post, a rep said Stericycle will meet me at a public location to exchange the recalled device for the replacement.
This in no way is a complaint about the process. I much rather see progress which Samsung and Stericycle appear to be working on.
Received my replacement phone via UPS. Took the update that bike shows the green battery icon on the notification bar.
Sent from my SM-N930V using Tapatalk
hi guys i have 3 notes 7 ...... i made a test..
ill been charging one of them with the samsung quick charger ....and overheats everytime i plugged in
the subject number 2 .. this one ill been charging with.. blackberry charger folding type... and doesnt overheats
the number 3 ill been charging with an ipad charger and doesnt overheats...
the number one i mention..... i stopped 2 days ago for charge with the quick charge samsung adapter..... and is like miracle doesnt overheats ... and the battery has a long lasting use....
the best part all 3 are verizon.... 2 from the first batch and 1 from the replacements...... the replacement thats the one ill been charging with fast charging adapter ... is my test.... anyone that can reproduce and test please let me know thanks
Completed my registration, chose to do the $99 set, it marks my registration as approved, then lists a button to "buy now" due to limited supplies.
Button doesn't work, it isn't even linked to anything, cannot get back to this page any other way. Site says i will get an email with the link to buy for reference, haven't gotten that either.
On hold for samsung now, but I assume they are getting demolished, cause the hold times are unreal.
nosympathy said:
Completed my registration, chose to do the $99 set, it marks my registration as approved, then lists a button to "buy now" due to limited supplies.
Button doesn't work, it isn't even linked to anything, cannot get back to this page any other way. Site says i will get an email with the link to buy for reference, haven't gotten that either.
On hold for samsung now, but I assume they are getting demolished, cause the hold times are unreal.
Click to expand...
Click to collapse
No issues placing my order a few hours ago.
seawolf823 said:
No issues placing my order a few hours ago.
Click to expand...
Click to collapse
thanks, so just my terrible luck lol
Yep...same here. Were you able to get through? If so, what did they say?
FokenNewbee said:
Yep...same here. Were you able to get through? If so, what did they say?
Click to expand...
Click to collapse
Not yet, just left the call going while doing other stuff, 1 hour and 33 mins waiting so far. If I ever get through before i give up, I'll post what I find out.
at least it isn't just me. I hope this doesn't mean it sold out already somehow tho. I'll be super pissed.
nosympathy said:
Completed my registration, chose to do the $99 set, it marks my registration as approved, then lists a button to "buy now" due to limited supplies.
Button doesn't work, it isn't even linked to anything, cannot get back to this page any other way. Site says i will get an email with the link to buy for reference, haven't gotten that either.
On hold for samsung now, but I assume they are getting demolished, cause the hold times are unreal.
Click to expand...
Click to collapse
I had the same thing happen. Went to email confirmation and clicked on the link in the email to purchase and it worked.
Sent from my SM-G955U using Tapatalk
Answer:
The server/website part that handles the $99 deal crashed, they noted my account of what happened (so I dont get screwed I guess, we'll see) and told me to call back tomorrow as they don't believe it'll be fixed tonight.
They do not have an answer on how to get back to that page or if the email will be sent as their page advised, but said they have steps they can take if called to resolve.
So I guess I will be giving them a call tomorrow morning to see where they are at.
raptoro07 said:
I had the same thing happen. Went to email confirmation and clicked on the link in the email to purchase and it worked.
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
You are lucky, I have not gotten the email and it's been nearly 2 hours.
I just completed the online form. Looks like you have to wait for manual approval on their side before the email with purchase link will be sent to you.
When I clicked on check status,. it said "Please allow 24 hours after submitting for your submission status to be available with your email address."
jkwjkw said:
I just completed the online form. Looks like you have to wait for manual approval on their side before the email with purchase link will be sent to you.
When I clicked on check status,. it said "Please allow 24 hours after submitting for your submission status to be available with your email address."
Click to expand...
Click to collapse
yea same here =\
jkwjkw said:
I just completed the online form. Looks like you have to wait for manual approval on their side before the email with purchase link will be sent to you.
When I clicked on check status,. it said "Please allow 24 hours after submitting for your submission status to be available with your email address."
Click to expand...
Click to collapse
Did they change it since earlier? Others were able to click the pay now button.
This is what that page said for me, leaving it up for "proof" to samsung if needed.
"Thank you for your registration. You're approved.
You can purchase your fully immersive Gear VR experience* for $99 now by clicking the link below. We recommend you purchase now as this gift is available for a limited time, while supplies last, on a first-come, first-served basis. You will also receive an email with your link to purchase for future reference."
Called them earlier since I'm working and can just leave the phone muted waiting. 2 hours on hold now total. First bit was a waste of time. As an FYI for anyone else that calls in, you have to tell their system you want the promotions department. No one else can help supposedly.
I had the same issue.. Here's my convo
K: I've registered my device (S8+) but I was unable to click the link to purchase the promo package for $99
Yaser S: Not to worry, I will be happy to help you to apply for free Gear VR promotion.
Yaser S: I will help you with the link to apply for promotion.
Yaser S: https://promos.samsung.com/infinitelyimmersive
Yaser S: All you need is to fill online promotion link by accessing above link and there fill in the details to claim for free Gear VR.
Yaser S: The last date for promotion is 14 May 2017 that is 5/14/2017
Yaser S: All you need is to fill in the details and submit it. That's it.
Yaser S: You will be receiving a free Gear VR delivered right to your address.
K: I did. But the option to order the headset and SD card as well wasn't working
Yaser S: Okay.
Yaser S: Did you tried using other browser and checked?
K: I did
K: I tried registering again, but it wouldn't allow it
Yaser S: Not to worry at all.
Yaser S: in this case we do have a dedicated support team which deals with the registration releated concern.
Yaser S: They will get some details regarding phone from you and help you get fill a claim for the free Gear VR and SD card.
Yaser S: Shall I go ahead and help you with the contact details of the dedicated team to help you at earliest?
K: yes, please
Yaser S: Thank you !
Yaser S: K, you can reach them at 1-800-SAMSUNG (726-7864)
nosympathy said:
Called them earlier since I'm working and can just leave the phone muted waiting. 2 hours on hold now total. First bit was a waste of time. As an FYI for anyone else that calls in, you have to tell their system you want the promotions department. No one else can help supposedly.
Click to expand...
Click to collapse
I was on hold for over 3 hrs this morning, got transferred 3 times, finally just gave up. The promotions department told me it was another department because there was a purchase involved. He told me the promotion department only handled the free VR set. What a mess. Please keep us updated.
ok, finally talked to someone, here is what I was told. They requested I try and register again because the shop samsung app didn't show I registered. "our app is more up to date than our website"
So I tried that and got a kickback I already registered. So then they tried to tell me the buy now button ONLY works for people who purchased from Samsung and anyone who purchased through a carrier needs to go through a 24 hour manual approval process before they can pay for the $99 bundle. They told me the email would show up within 2 weeks for the bundle, but registration confirmation is within 24 hours. I complained saying others were already paying for this bundle, since some have, and that I don't want to get screwed by not being able to get the bundle since supplies are limited.
she said they cant do anything but note the account, wait for approval and see what happens. Gave me a ticket number for reference in case I do get screwed.
So even tho their website says, "you are approved" this isn't true apparently unless you purchased from Samsung (i just don't believe this to be the case, but maybe.)
nosympathy said:
Completed my registration, chose to do the $99 set, it marks my registration as approved, then lists a button to "buy now" due to limited supplies.
Button doesn't work, it isn't even linked to anything, cannot get back to this page any other way. Site says i will get an email with the link to buy for reference, haven't gotten that either.
On hold for samsung now, but I assume they are getting demolished, cause the hold times are unreal.
Click to expand...
Click to collapse
I had the same issue last night. Tried again through the app from work this morning. Everything was fine and went through. My advice, try again. I kept getting that my EIN didn't match my Mac address.
sanjsrik said:
I had the same issue last night. Tried again through the app from work this morning. Everything was fine and went through. My advice, try again. I kept getting that my EIN didn't match my Mac address.
Click to expand...
Click to collapse
you are having a different issue then, I and I see someone else both tried to register again and it tells us we are already registered
nosympathy said:
you are having a different issue then, I and I see someone else both tried to register again and it tells us we are already registered
Click to expand...
Click to collapse
Different issues, still had issues. I think the thing is their site may have been having issues. However, now these issues have no issue.
sanjsrik said:
Different issues, still had issues. I think the thing is their site may have been having issues. However, now these issues have no issue.
Click to expand...
Click to collapse
well there is still a bunch of people (its posted on the samsung forums now too) who so far have gotten shafted on the $99 deal due to the website with only a hope and wait for resolution.
nosympathy said:
well there is still a bunch of people (its posted on the samsung forums now too) who so far have gotten shafted on the $99 deal due to the website with only a hope and wait for resolution.
Click to expand...
Click to collapse
I got the you're approved email as well. I wonder what happened with Samsung to have them have this much trouble with the offer?
Right now i am frustrated, upset and just don't know how to swallow this. Ill try to be short. Need advice on what to do.
I have previously had issues with two of my google xl phones.
I have returned one of them.
Received the second one as a replacement which was also problematic.
I have decided to return the Pixel stand along with that replacement phone together and get a refund. (Since pixel and the stand came as a deal)
Google sent me the packing slips, I remember asking the rep can if i could ship both items in one box to which i received a reply "yes" (not that it makes a difference)
I came to UPS gave the lady the box. phone and stand was in it. I also put return paperwork for the phone and for the stand in the box in front of her and past her two shipping labels. One for the stand and one for the phone. She closed the box and put only one packing slip on the box. Told me i have put the paperwork in the box already. There is no need to put the second shipping labels as its going to the same place. You get where im going with it now?
Google received the package in 2 days and started to process the refund for the pixel stand (as that was the packing slip she chose)
I have called them asking them about the phone and they knew nothing of it.
After over 4 weeks of trying to call them and get answers of my escalated case i received little to nothing. In fact calling them 3 weeks after they"ve received the package to get answers and they didn't even get my story straight. I had to tell them again what had happen. Obviously, shipping rep Lori, have told me not to worry, the box went into one room. They will find it......
So just now, i get an answer in my email saying "the package didn't contain the device" therefore no refund.
Feel free to tell me im an idiot do ship and do what i did. As Im entertaining that idea as well, sadly.
Im know what i put in the box so either UPS or Google had lost it or took it
I did take few pictures of the box with the phone and stand and packing papers in that UPS store before shipping them out.
If they would have told me right away there was no item i would have went to UPS store while the lady still remembered me. May be if they had video surveillance they could have pulled it as well. Now after a month im not so sure bout neither.
Cant they look at the pictures and see the time, date, location, authenticate it? Doesnt UPS ship the package with weight shown?? Im sure weight of the package was way heavier then just a single pixel stand. Wonder if they even called UPS.
Its very hard to swallow this as a lesson.
Tomorrow ill go talk to UPS see if i can get some answers. Ill call google tomorrow as well, see if i could get some answers as well.
I don't have any experience with returning items, but I do know that when trading in phones for credit towards a new device it explicitly states that you must send a separate package for each device being traded in as they are tracked individually. Sorry to hear that happened but if they had already paid for the shipping labels I guess I would have just boxed and sent separately since I wasn't paying the shipping...
I had the same issue with a phone I bought for my mom. They sent us the wrong phone and instructed us to refuse delivery and return to sender. Long story short, since they didn't tell me to use a label or send me one for return the phone got lost. So I was out $300 and three months of arguing. To make it worse they still tried to charge me the fee on Fi for not activating the phone on the plan. It really rubbed me wrong and even after all the good years they treated me well it still made me sour.
fury683 said:
I don't have any experience with returning items, but I do know that when trading in phones for credit towards a new device it explicitly states that you must send a separate package for each device being traded in as they are tracked individually. Sorry to hear that happened but if they had already paid for the shipping labels I guess I would have just boxed and sent separately since I wasn't paying the shipping...
Click to expand...
Click to collapse
It was a refund tho. I wish it would say anywhere what you wrote, would have saved me.
As soon as they received the package I had a feeling they scanned it and tossed it to the side. Did little to nothing to investigate either.
Hoshneer said:
I had the same issue with a phone I bought for my mom. They sent us the wrong phone and instructed us to refuse delivery and return to sender. Long story short, since they didn't tell me to use a label or send me one for return the phone got lost. So I was out $300 and three months of arguing. To make it worse they still tried to charge me the fee on Fi for not activating the phone on the plan. It really rubbed me wrong and even after all the good years they treated me well it still made me sour.
Click to expand...
Click to collapse
Sucks. I still can't swallow the loss.
All I have is these two pics.
Someone took or lost the phone.
It's painful to eat this.
Good luck, sounds like a nightmare.
Thegirlwiththepixel said:
Good luck, sounds like a nightmare.
Click to expand...
Click to collapse
thx, it is.
From the moment i walked out of that UPS store i had a bad feeling. Thats why from my first call to them ive been pushing them to check and find the package but that goes nowhere when all people do is read the scrip on the phone. led nowhere. I know what i packed in and what i brought to UPS, so its blows so hard that im losing 1275 Cnd.
Will go to that ups place tomorrow, hope that lady works is there and pray to god she remembers me and our conversation. So we could go back to those fvckers and say look harder for the damn device.
As soon as they would have opened that box they would have seen two items and two pieces of paperwork for each.
Errrr I'll stop venting.
File against them in small claims court. Around here it costs like 50 bucks to file. That will at least get their attention.
I am about to do it over the 50 pre order credit, just because I am pissed about their BS.
Or maybe a shipping claim with the carrier.
TonikJDK said:
File against them in small claims court. Around here it costs like 50 bucks to file. That will at least get their attention.
I am about to do it over the 50 pre order credit, just because I am pissed about their BS.
Or maybe a shipping claim with the carrier.
Click to expand...
Click to collapse
Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
I wonder if the lady at the store took it after you left. She could of easily told another employee/driver that hey there's a $1000 phone in there take it. Not very uncommon for UPS/FedEx etc to steal from customers.
OkayGK said:
Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
Click to expand...
Click to collapse
Unfortunately, the pictures don't show a phone or a stand. They only show a box and some bubble wrap. So I don't think that's going to do it. Also, I don't think a UPS employee would take a $1000 traceable device and put at risk a job that probably pays a decent salary. But something happened to the device and you will just need to keep on Google to find out what happened. Has the phone been turned on? They should have a record of that as well as blacklisting the IMEI. It might take a while but with persistence you should get your money back.
Hello OkayGK, hope it all works out for you. I'm waiting for my phone to arrive. It's been 2 weeks. Can you please tell me how to get in touch with company reps. Thanks. Again I hope they resolve your issues and you get your refund. Good Luck.
Baby BB said:
Hello OkayGK, hope it all works out for you. I'm waiting for my phone to arrive. It's been 2 weeks. Can you please tell me how to get in touch with company reps. Thanks. Again I hope they resolve your issues and you get your refund. Good Luck.
Click to expand...
Click to collapse
Hey. Funny I deleted my bookmark for Google support the other day to clean up my chrome Abit. I have the number for the saved to my phone. Didn't think I'd need the bookmark anymore.
Search through Google store in your account settings.
Should find it somewhere there.
For Canada here's the # (855) 836-3987
OkayGK said:
Hey. Funny I deleted my bookmark for Google support the other day to clean up my chrome Abit. I have the number for the saved to my phone. Didn't think I'd need the bookmark anymore.
Search through Google store in your account settings.
Should find it somewhere there.
For Canada here's the # (855) 836-3987
Click to expand...
Click to collapse
Thanks for the info. I will look in my settings for contact info. I never got an email from them saying it was shipped yet. So i guess it's just do to normal delay time. I think if is not shipped the support reps. will not have any status info. on order.
I've read stories about people doing chargebacks in similar situations which can result in your entire Google account being closed. Just FYI if you intend to dispute the charge or file small claims, they may just close your account and move on.
zetsumeikuro said:
I wonder if the lady at the store took it after you left. She could of easily told another employee/driver that hey there's a $1000 phone in there take it. Not very uncommon for UPS/FedEx etc to steal from customers.
Click to expand...
Click to collapse
Anything is possible but the lady was older and seamed nice. I kept thinking it was on googles end.
I went to talk to UPS, lady wasn't working. Talked to another gentleman there. He told me he will talk with her as well as if i need a letter from them they can assist. I was told as soon as the package leaves that store it is in UPS hands. So now, i think a driver or anyone else could have taken the item as well. Again, anything could happen at this point. I can entertain the ideas left and right where that phone could be.
Sucks
bobby janow said:
Unfortunately, the pictures don't show a phone or a stand. They only show a box and some bubble wrap. So I don't think that's going to do it. Also, I don't think a UPS employee would take a $1000 traceable device and put at risk a job that probably pays a decent salary. But something happened to the device and you will just need to keep on Google to find out what happened. Has the phone been turned on? They should have a record of that as well as blacklisting the IMEI. It might take a while but with persistence you should get your money back.
Click to expand...
Click to collapse
Yeah, i doubt ups store took it, however drivers could... I've heard stories. Also, remember the story where google had chose a shipper to deliver phones to us and that company would take the phones out of the boxes and ship empty boxes? i think i read it somewhere here. Had me so paranoid, i was taking videos while unboxing my phones.
What UPS guy told me today is as soon as the package leave their location it goes to a wh. Where they weight the package and charge google according to its weight. Im sure they could look at that and see how heavy the box was when UPS shipped it. That would tell everything right away. If it was as light as just a stand means phone was taken out. If the package was heavy enough for a stand and a phone/accessories then its on googles end. Of course i could have put stones inside those boxes. Yet i wasnt even lucky enough to have google come back to me with that. Still have to call them see what where how etc.
I would not want to band the Imei as it can probably be changed remotely. Least if I let the IMEI number be there is a chance if the phone is in use it could show.
fury683 said:
I've read stories about people doing chargebacks in similar situations which can result in your entire Google account being closed. Just FYI if you intend to dispute the charge or file small claims, they may just close your account and move on.
Click to expand...
Click to collapse
Sadly, i understand. I paid of my Mastercard as i kept waiting for weeks to get refund from them. I could of gave that phone or bought a new phone for my gf, or use that money for something else. The fact that some asshole may be using my phone or someone made a fvck up and got away with it, whether its UPS or Google, now thats hard to swallow. Im trying to be possessive and making my peace with it but ill also will keep trying to do everything i can to get the refund. Cant give up, yet. Im not rich to close my eyes on this it hurts and even rich people probably would still fight this.
here is the last response form google rep who was looking after my case.
Thank you for contacting Google Support!
Thanks for contacting us about your order. We’ve carefully reviewed your case and our records confirm that the package you have sent us does not contain the device, therefore we have not processed the refund.
As a next step, you may consider initiating an investigation with the carrier or notify local law enforcement. We’ll be happy to assist in an investigation.
The more I think about this, it's a straight up UPS claim and you will not have much if any trouble getting UPS to pay up.
How did you purchase the phone? All debit and credit cards with Visa/MasterCard on them have protection built in. Contact your card provider. It does not matter if you paid it off. Hopefully you have the UPS tracking # too as they are likely the ones that your card or Google is going to go after, after the fact as all shipments have insurance on them.
OkayGK said:
Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
Click to expand...
Click to collapse
Any update? I hope you able to make headway, sending good vibes.
smartymcfly said:
How did you purchase the phone? All debit and credit cards with Visa/MasterCard on them have protection built in. Contact your card provider. It does not matter if you paid it off. Hopefully you have the UPS tracking # too as they are likely the ones that your card or Google is going to go after, after the fact as all shipments have insurance on them.
Click to expand...
Click to collapse
I have two credits link to google as well as paypal. Now i think just one credit as the limit on it was increased so there was no need for another but at the time of purchases ive had two.
I don't know why the credit card is liable for this. I know, i know get my money anyway... who cares where it comes from but now the more i got to sleep on it the more im bothered by the fact i got owned and less by the money. No im not rich, i want the money but its hard to explain. All i know it bothers allot.
I just dunno anymore, lost a bit. again, friday i found out from google they couldnt find the device and now its monday. Less im bothered by the money more im bothered by the scam or mistake someones made. stings.
Thegirlwiththepixel said:
Any update? I hope you able to make headway, sending good vibes.
Click to expand...
Click to collapse
Not yet, ive been so so busy. still am but hopefully im going to call google later on today. see whats up and then call UPS and try to file a claim.
The more i read their email (google). I posted on the first page. The more i understand that they asked me to contact my carrier, meaning not google but my cell phone carrier. WTF, how is carrier responsible. And Police im guessing which is again nor here or there but hey if i need to ill go to authorities.
My priority as of now and im not so upset anymore is
Call google and find out
Did they get my package (the box)
When they opened, what was in the box?
One item (stand) or two Items( phone and the stand) or non? As they were not clean in the email and even refund for the stand didnt come in.
More importantly. UPS store told me USP will charge them for package weight. So how heavy was the box? So if the box was 6 pounds (3 pounds for phone and 3 for a stand) and they received the box and it was light as nothing was in there, wouldnt that hit red flags automatically? Light box, when opened nothing in it, yet it says its 6 pounds. UPS wtf, where are items. or am i wrong?
Unless google doesnt weigh the products then by that definition they should be liable in my mind, as UPS can be sending empty boxes non stop and google can tell customers fuk off, u sent us nothing. You know what i mean.
So that info is going to be crucial for me, If i can get someone on the line who can actually provide me something instead of looking at the screen reading what it says there and saying "sorry" every two min.
I'll keep you all updated, thank you for the support.
I tried to Pre order the new Galaxy Watch and found the $150 code I got for buying the Note 10 didnt work.
I chatted with Samsung and they said the code cannot be used on new products, only mobile accessories.
So they put a time limit of December on the code, then stop you from being able to use it on anything new.
What a scam.
billinaz said:
I tried to Pre order the new Galaxy Watch and found the $150 code I got for buying the Note 10 didnt work.
I chatted with Samsung and they said the code cannot be used on new products, only mobile accessories.
So they put a time limit of December on the code, then stop you from being able to use it on anything new.
What a scam.
Click to expand...
Click to collapse
The story my son got was that it couldn't be used on pre-order items. He was told he could use the credit on the new watch when released.
rcobourn said:
The story my son got was that it couldn't be used on pre-order items. He was told he could use the credit on the new watch when released.
Click to expand...
Click to collapse
Wouldnt be the first time they gave out bad info. Just have to wait till it gets released to see what happens.
billinaz said:
Wouldnt be the first time they gave out bad info. Just have to wait till it gets released to see what happens.
Click to expand...
Click to collapse
Well, the watch was released today.
The code still does not work.
Not defending Samsung , but it was stated in the details of the offer that the credit was on "selected" items. I used mine at checkout when I bought the phone and even then the list was VERY restricted. Fortunately I wanted the Galaxy watch 46mm so I used my 200 credit for that otherwise spending 200 on accessories was no deal
billinaz said:
I tried to Pre order the new Galaxy Watch and found the $150 code I got for buying the Note 10 didnt work.
I chatted with Samsung and they said the code cannot be used on new products, only mobile accessories.
So they put a time limit of December on the code, then stop you from being able to use it on anything new.
What a scam.
Click to expand...
Click to collapse
Try it on website not the app I had this issue
Total crap. Guess I didn't read closely enough. Won't buy Samsung again-this is just us clearing out their unwanted inventory
They still had best trade in deal on unlocked.
jejunum said:
Total crap. Guess I didn't read closely enough. Won't buy Samsung again-this is just us clearing out their unwanted inventory
Click to expand...
Click to collapse
Seriously complaining about free/bonus credit.
My math assumed that I would get something I wanted or needed ... The pixel XL 3 that I had worked fine.
I have nothing to complain about. Samsung gave me $600 to trade in my used Note 9, which I paid $400 for. Then they gave me a $200 credit for reserving my Note 10+ and preordering it. And I used that $200 towards preordering my Tab S6. Doesn't seem like a scam to me.
So you didnt want a note 10, you liked your pixel, so you paid 1000 dollars for a phone you didnt want in order to get a 150 dollar credit on a watch that wasnt released yet ?
gottahavit said:
So you didnt want a note 10, you liked your pixel, so you paid 1000 dollars for a phone you didnt want in order to get a 150 dollar credit on a watch that wasnt released yet ?
Click to expand...
Click to collapse
haha sorry but this really made me laugh!!
This sounds like a lesson in personal responsibility.
I love my Note 10 but I can definitely see that Samsung was a little shady here. That credit should be able to be used on anything.
stu5797 said:
I love my Note 10 but I can definitely see that Samsung was a little shady here. That credit should be able to be used on anything.
Click to expand...
Click to collapse
I think that's more of a it would've been nice situation. The details stipulated "select items". It's kind of on the consumer to make sure they read all the conditions with their purchase.
Since you work for Samsung can you send me an active 2?
Would be much appreciated!
stu5797 said:
Since you work for Samsung can you send me an active 2?
Would be much appreciated!
Click to expand...
Click to collapse
Being an adult and actually reading when you make a large purchase makes me a Samsung shill?
Damn do you have any idea how childish you sound?
I'll give you five hundred credits!
Lord forbid a consumer make an informed choice and not throw "free money" away..