Related
So im wondering, do they send out a refurb phone or fix your current phone?? how does the whole process work?
Great question /sub.
im gonna bump this, because i really need to know.
bump
I sent my phone in for repair, got the same phone back.
HRodMusic said:
bump
Click to expand...
Click to collapse
Yes, I just got back a refurbished M8. They give you 3 options:
1) For $30 and a credit card hold of $600, they send you the refurbished one overnight and you have 10 days to send your cracked one in. If there's any other items wrong or you messed up your warranty they auto deduct your card. i went with this option as it was previously my wife's and i wanted a clean start.
2) send your phone in and wait about 10 days for them to fix yours. no costs.
3) i think the other option was expediting the shipping on the repair of your own phone. that was like $25
The phone I got back looks absolutely brand new and no issues so far.
---------- Post added at 07:41 PM ---------- Previous post was at 07:34 PM ----------
Also, HTC was awesome customer service wise. An actual person answered the phone right away, joked about the cracked screen, and had the replacement phone on its way in under 5 mins. Def not what i'm used to with corporations.
Thanks guys, thats exactly the info i needed, my dad broke his phone so we needed to know the process, im happy to hear the customer service is great!
The decive is only recognized as qhsusb_bulk. And I never messed around with any custom roms or rooting. The power went off suddenly and couldn't turn it back on. Please help!!!!
If you were not doing any sort of modification, it sounds like a hardware failure. Get a warranty replacement if you can.
Thihan Cho Oo said:
The power went off suddenly and couldn't turn it back on. Please help!!!!
Click to expand...
Click to collapse
Not clear what you mean here ?
- the battery ran out
- something was updating when the battery ran out
One Twelve said:
Not clear what you mean here ?
- the battery ran out
- something was updating when the battery ran out
Click to expand...
Click to collapse
Nope the battery didn't run out. It was about 80% left. And above of all, I was in the meeting at that morning and i put down the phone in silent. After that, i couldn't be able to double tap anymore then I tried power button at the back. I even try plugging the charger in and pressed the power button. Tried to factory reset it. And tried using different adapter and cable. The led light didn't even turn on. But when i plugged in to my laptop, i hear the noti sound and it shows qshusb_bulk in the device manager. I think it's on qualcomm mode. I saw some posts about unbricking g3 which is on qualcomm mode but no luck for G4.
waylo said:
If you were not doing any sort of modification, it sounds like a hardware failure. Get a warranty replacement if you can.
Click to expand...
Click to collapse
It must be hardware failure but I don't have warranty. See the thing is I'm in Myanmar. The authorized distributor only sells dual sims model. But i never planned to use dual sims ones. So i tried to get the single sim version from singapore and the warranty from that country doesn't really seem to be able help.
Thihan Cho Oo said:
It must be hardware failure but I don't have warranty. See the thing is I'm in Myanmar. The authorized distributor only sells dual sims model. But i never planned to use dual sims ones. So i tried to get the single sim version from singapore and the warranty from that country doesn't really seem to be able help.
Click to expand...
Click to collapse
That error means the bootloader is corrupted. No way to fix it currently without the right software and LG proprietary firmware. Not available anywhere I looked for the G4 (for the lay person at least). Since you weren't tinkering with it, could also mean the memory is bad.
Call LG.
Ask on lgviet.com there are guys that can repair a dead boot. One even wrote here I dunno if it was Manhit or else. They are in Vietnam, not too distant for you maybe
Edit it's @vn_mobile
I had one do the same thing. Warrantied it.
Thihan Cho Oo said:
Nope the battery didn't run out. It was about 80% left. And above of all, I was in the meeting at that morning and i put down the phone in silent. After that, i couldn't be able to double tap anymore then I tried power button at the back. I even try plugging the charger in and pressed the power button. Tried to factory reset it. And tried using different adapter and cable. The led light didn't even turn on. But when i plugged in to my laptop, i hear the noti sound and it shows qshusb_bulk in the device manager. I think it's on qualcomm mode. I saw some posts about unbricking g3 which is on qualcomm mode but no luck for G4.
Click to expand...
Click to collapse
When did you get the last update. must be about two weeks ago for the H815. Did it go ok ?
any weird behaviour before this happened.
---------- Post added at 01:49 PM ---------- Previous post was at 01:30 PM ----------
Thihan Cho Oo said:
See the thing is I'm in Myanmar. The authorized distributor only sells dual sims model. But i never planned to use dual sims ones. So i tried to get the single sim version from singapore and the warranty from that country doesn't really seem to be able help.
Click to expand...
Click to collapse
Contact the seller and ask if they can help. it would mean you send it to them, they sent it over to the service center and when its fixed return it back to you. you will be spending for postage. there is a warranty but its in singapore.
unless you can figure out a way to repair it locally.
---------- Post added at 01:51 PM ---------- Previous post was at 01:49 PM ----------
waylo said:
That error means the bootloader is corrupted.
Click to expand...
Click to collapse
looks like it but how did this happen. i've had ota updates on other devices and without rooting them never had something like this happen (yet)
Since you weren't tinkering with it, could also mean the memory is bad.
Click to expand...
Click to collapse
that's the other thing, how often have you found memory to go bad.
am sceptical about hardware failure.
One Twelve said:
looks like it but how did this happen. i've had ota updates on other devices and without rooting them never had something like this happen (yet)
that's the other thing, how often have you found memory to go bad.
am sceptical about hardware failure.
Click to expand...
Click to collapse
Agree, quite rare, but it does happen. On my original Galaxy Nexus, the CPU just crapped out and died one day. That was the repair facility's assessment.
Flash memory specifically, not so much.
Yesterday, my groupmates and I were presenting this VR application to our panelists. Somehow in the middle of the demo, my phone rebooted and it took a while before it actually opened. After it opened though, a few seconds or about a minute later it will reboot again and this happened a few times so I decided to turn it off. Later, when I decided to turn it on again it won't let me past the LG logo and it just keeps on bootlooping so I decided to turn it off by removing the battery and let it stay off for a while. Again when I decided to check on it, the phone won't even turn on even after holding the power button for a few seconds and trying to remove battery and place it back. I decided to check on it later again and it would boot but only until the LG logo again and this time it stays there for a few seconds and then it goes black and this just keeps on happening every time I try opening it. I even tried to do a hard reset (reset to factory settings) but only the same thing happens, the phone freezes at the "Yes" option when doing the factory reset and it goes to black after a few seconds. I even tried flashing a firmware but it won't let me do it because the same thing happens (reboots into LG logo, freezes and then turns black).
What could have happened? Is there anyway to fix this? :/
Any help would be greatly appreciated.
Edit: My phone (H815) is running MM, not rooted,
postnobil said:
What could have happened? Is there anyway to fix this? :/
Any help would be greatly appreciated.
Edit: My phone (H815) is running MM, not rooted,
Click to expand...
Click to collapse
Unfortunately you are also in bootloop effected G4 club now. If it is in warranty, claim it as its board will be replaced, it is hardware failure. What is Serial Number of your G4?
Waxim1 said:
Unfortunately you are also in bootloop effected G4 club now. If it is in warranty, claim it as its board will be replaced, it is hardware failure. What is Serial Number of your G4?
Click to expand...
Click to collapse
Damn :/ I bought mine from an online store not directly related to LG but they have a 1 year service warranty though so I'll try that.
How do I know the serial number?
postnobil said:
Damn :/ I bought mine from an online store not directly related to LG but they have a 1 year service warranty though so I'll try that.
How do I know the serial number?
Click to expand...
Click to collapse
Your S/N is on the phone behind the battery. They will also need your IMEI number.
So you, just like hundreds here, and I am pretty sure it's thousands globally have got bootloop issue so there is no need to create new thread as that is not going to fix your issue as you are in the same boat just like all of us with probably your serial number starting with 505xxx.
http://forum.xda-developers.com/g4/general/eventually-505-g4s-bootloop-problem-t3337022 and many other threads...
gedas5 said:
Your S/N is on the phone behind the battery. They will also need your IMEI number.
So you, just like hundreds here, and I am pretty sure it's thousands globally have got bootloop issue so there is no need to create new thread as that is not going to fix your issue as you are in the same boat just like all of us with probably your serial number starting with 505xxx.
http://forum.xda-developers.com/g4/general/eventually-505-g4s-bootloop-problem-t3337022 and many other threads...
Click to expand...
Click to collapse
Mine's 511**********
postnobil said:
Mine's 511**********
Click to expand...
Click to collapse
Oh well, unlucky... I don't remember seeing any 511 developing bootloop which might be concern for others since I believe that from November 2015 they fixed the bootloop issue with hardware revision 1.1. You can add it here http://forum.xda-developers.com/g4/general/longest-running-bootloop-g4-t3386329 so that others are aware that 511 can also develop bootloop
gedas5 said:
Oh well, unlucky... I don't remember seeing any 511 developing bootloop which might be concern for others since I believe that from November 2015 they fixed the bootloop issue with hardware revision 1.1. You can add it here http://forum.xda-developers.com/g4/general/longest-running-bootloop-g4-t3386329 so that others are aware that 511 can also develop bootloop
Click to expand...
Click to collapse
Alrighty then
Right now my phone won't turn on even after removing/replacing battery :/
gedas5 said:
Oh well, unlucky... I don't remember seeing any 511 developing bootloop which might be concern for others since I believe that from November 2015 they fixed the bootloop issue with hardware revision 1.1. You can add it here http://forum.xda-developers.com/g4/general/longest-running-bootloop-g4-t3386329 so that others are aware that 511 can also develop bootloop
Click to expand...
Click to collapse
Hey quick question. What specifically in the hardware is the problem?
postnobil said:
Hey quick question. What specifically in the hardware is the problem?
Click to expand...
Click to collapse
I'm sure you'll find all the answers going through threads on LG G4 bootloop issue. Seems like the pins on the qualcomm chip get somehow loose or unstuck from the motherboard overtime (usually the 2 big cores) that why the phone is unable to boot when that happens. That's why disabling the big cores helps to boot the phone using only 4 small cores.
gedas5 said:
I'm sure you'll find all the answers going through threads on LG G4 bootloop issue. Seems like the pins on the qualcomm chip get somehow loose or unstuck from the motherboard overtime (usually the 2 big cores) that why the phone is unable to boot when that happens. That's why disabling the big cores helps to boot the phone using only 4 small cores.
Click to expand...
Click to collapse
Can it be fixed without sending it to LG? Maybe send it to some guy that can repair a phone?
postnobil said:
Can it be fixed without sending it to LG? Maybe send it to some guy that can repair a phone?
Click to expand...
Click to collapse
i think they can.. but why not send it to LG.. i think its better. you may get a new phone.
postnobil said:
Can it be fixed without sending it to LG? Maybe send it to some guy that can repair a phone?
Click to expand...
Click to collapse
Not sure why you are not checking what other people are posting... http://forum.xda-developers.com/g4/general/repair-bootlooping-device-t3426976
mines 506**** have you heard any about this s/n
---------- Post added at 09:04 PM ---------- Previous post was at 09:01 PM ----------
gedas5 said:
Not sure why you are not checking what other people are posting... http://forum.xda-developers.com/g4/general/repair-bootlooping-device-t3426976
Click to expand...
Click to collapse
u gave to a person who says he can repair it, it was okay for few hours then again its restarting and same problem again stucked in bootloop now going to disable some processors and flash to stock rom hopefully that might solve my problem but not sure yet..
saqi939 said:
mines 506**** have you heard any about this s/n
---------- Post added at 09:04 PM ---------- Previous post was at 09:01 PM ----------
u gave to a person who says he can repair it, it was okay for few hours then again its restarting and same problem again stucked in bootloop now going to disable some processors and flash to stock rom hopefully that might solve my problem but not sure yet..
Click to expand...
Click to collapse
supposely upto 510 were good.. but yet they still to bootloop.. so chances are high for your device.
raptorddd said:
supposely upto 510 were good.. but yet they still to bootloop.. so chances are high for your device.
Click to expand...
Click to collapse
and mine is stuck now in bootloop can't even access the download mode now.
saqi939 said:
and mine is stuck now in bootloop can't even access the download mode now.
Click to expand...
Click to collapse
sorry to hear that .. youll have to send it in fr repair..
raptorddd said:
i think they can.. but why not send it to LG.. i think its better. you may get a new phone.
Click to expand...
Click to collapse
Problem is I bought the phone from an online retailer and all they have is labor warranty. I've also tried e-mailing LG here in the Philippines but I haven't received a reply yet and it's been almost a week.
Can removing the 2 big cores (hardware, is it even possible?) by a guy who can repair it, fix the phone?
postnobil said:
Problem is I bought the phone from an online retailer and all they have is labor warranty. I've also tried e-mailing LG here in the Philippines but I haven't received a reply yet and it's been almost a week.
Can removing the 2 big cores (hardware, is it even possible?) by a guy who can repair it, fix the phone?
Click to expand...
Click to collapse
they dont have chat option on pholippines? i always chat with them in the USA. if you have warranty callled them or chat so they can fix it . or get you a new phone.. or repaired.
not sure thers is a TOT file that disable it then root it and enable other 3 small cores. to boot.. and use phone.
not sure if you can use it with your phone i cant no support for USA variants
https://www.reddit.com/r/lgg4/comments/45gfg2/dae_g4_series_msm_big_core_disable_tool_guide/
postnobil said:
Problem is I bought the phone from an online retailer and all they have is labor warranty. I've also tried e-mailing LG here in the Philippines but I haven't received a reply yet and it's been almost a week.
Can removing the 2 big cores (hardware, is it even possible?) by a guy who can repair it, fix the phone?
Click to expand...
Click to collapse
U cant claim warranty from lg unless u buy from them directly ...u best bet is to contact the online store n tell them to contact LG otherwise ur screwed lg will never accept warranty n fixing it via technician cost 200US$ cuz they need to replace a motherboard from fixed working g4....isnt lg phones a pain in the *** next time dont buy lg phones...
jinderation said:
U cant claim warranty from lg unless u buy from them directly ...u best bet is to contact the online store n tell them to contact LG otherwise ur screwed lg will never accept warranty n fixing it via technician cost 200US$ cuz they need to replace a motherboard from fixed working g4
Click to expand...
Click to collapse
That is not correct. 12 month warranty is provided by LG for the device so he can go ahead and get in touch with LG. As long as he's got proof of purchase that's all they ask.
Got a Green screen wasn't quite Quick enough to see what was on it and it was to small to read anyway........now can't get it to boot it has a unlocked bootloader and was running twrp recovery can't even get it in to recovery either.....no download mode either. Any assistance would be much appreciated.
I didn't get any green screen but my h815 also died. I was browsing instagram when phone just turned off. Since thne when i tried to power on the phone it only vibrates and shows me lg logo and then screen goes off. If i plug in to the cragrer it only shows me battery with loading signe before charging and then sreen also go black. Also found this.http://thedroidguy.com/2016/06/how-to-fix-your-lg-g4-that-wont-turn-on-or-boot-up-1060712
guess i will just go for another phone. Thinking to buy someting for around 200€ and then wait for either new iphone or pixel.
ananas93 said:
I didn't get any green screen but my h815 also died. I was browsing instagram when phone just turned off. Since thne when i tried to power on the phone it only vibrates and shows me lg logo and then screen goes off. If i plug in to the cragrer it only shows me battery with loading signe before charging and then sreen also go black. Also found this.http://thedroidguy.com/2016/06/how-to-fix-your-lg-g4-that-wont-turn-on-or-boot-up-1060712
guess i will just go for another phone. Thinking to buy someting for around 200€ and then wait for either new iphone or pixel.
Click to expand...
Click to collapse
did u try recovery or download mode to see if its a software issue
have you tried flashing orig firmware?
TheMadScientist420 said:
did u try recovery or download mode to see if its a software issue
have you tried flashing orig firmware?
Click to expand...
Click to collapse
Yep try'n to do that now but the g4 is not recognised I've tried to get in to recovery but it hangs on the last white screen.......but try'n a lot of different things.
It may be waste of time.....but will keep try'n
ananas93 said:
I didn't get any green screen but my h815 also died. I was browsing instagram when phone just turned off. Since thne when i tried to power on the phone it only vibrates and shows me lg logo and then screen goes off. If i plug in to the cragrer it only shows me battery with loading signe before charging and then sreen also go black. Also found this.http://thedroidguy.com/2016/06/how-to-fix-your-lg-g4-that-wont-turn-on-or-boot-up-1060712
guess i will just go for another phone. Thinking to buy someting for around 200€ and then wait for either new iphone or pixel.
Click to expand...
Click to collapse
I have the same problem a month ago. I did try all software's but did not work. So I heat do warranty and they replace my main board. Is work like new (in fact is almost new) now.
ananas93 said:
I didn't get any green screen but my h815 also died. I was browsing instagram when phone just turned off. Since thne when i tried to power on the phone it only vibrates and shows me lg logo and then screen goes off. If i plug in to the cragrer it only shows me battery with loading signe before charging and then sreen also go black. Also found this.
guess i will just go for another phone. Thinking to buy someting for around 200€ and then wait for either new iphone or pixel.
Click to expand...
Click to collapse
It happened to me EXACTLY the same thing with the same app and everything, the problem is that i sent it to warranty and they didn't fixed it because there was "humidity" on it. 6 months now (and counting) with an old Alcatel OT 991D because i can't afford a new phone. I was thinking about buying a new motherboard for the G4 but it might not be worth it anymore...
gui710 said:
It happened to me EXACTLY the same thing with the same app and everything, the problem is that i sent it to warranty and they didn't fixed it because there was "humidity" on it. 6 months now (and counting) with an old Alcatel OT 991D because i can't afford a new phone. I was thinking about buying a new motherboard for the G4 but it might not be worth it anymore...
Click to expand...
Click to collapse
Check on Alibaba site. MBs for LG are dirt cheap. You can convert your phone to G5 or V10 simply changing the motherboard. All other components are same as in LG G4.
rlamba said:
Check on Alibaba site. MBs for LG are dirt cheap. You can convert your phone to G5 or V10 simply changing the motherboard. All other components are same as in LG G4.
Click to expand...
Click to collapse
The trouble is all of the boards are different shapes it would be a big job to modified to fit a lg g5 or a lg v10 to fit.......it is quite impassable
stinka318 said:
The trouble is all of the boards are different shapes it would be a big job to modified to fit a lg g5 or a lg v10 to fit.......it is quite impassable
Click to expand...
Click to collapse
I looked and theyre are most def not compatible lol
U can plug the screens up but thats about it. The screw hols on g5 non existant. All the contacts. Are missing.
---------- Post added at 04:01 PM ---------- Previous post was at 04:00 PM ----------
rlamba said:
Check on Alibaba site. MBs for LG are dirt cheap. You can convert your phone to G5 or V10 simply changing the motherboard. All other components are same as in LG G4.
Click to expand...
Click to collapse
Are you crazy. Nothing in the 3 phones are really identical. This would never work. So u can hook a g4 lcd to a g5 or 10 mb. But nothing else would work. The volume rockers and diffrent. U need to do some studying. What about the dual cameras. The g4s speker in rear versus g5s on chin. Wtf man dont tell people this crap. Now people will start buying other mbs and asking why they wont fit right.
rlamba said:
Check on Alibaba site. MBs for LG are dirt cheap. You can convert your phone to G5 or V10 simply changing the motherboard. All other components are same as in LG G4.
Click to expand...
Click to collapse
90$ ain't that cheap :b
gui710 said:
90$ ain't that cheap :b
Click to expand...
Click to collapse
specially for it to probly do it again in a year
i tell people i no its not cheap either and i know times are hard but its better to just get a diffrent phone.
the resale valuer of most g4s is crap and cant really recoup the cash into it
TheMadScientist420 said:
I looked and theyre are most def not compatible lol
U can plug the screens up but thats about it. The screw hols on g5 non existant. All the contacts. Are missing.
---------- Post added at 04:01 PM ---------- Previous post was at 04:00 PM ----------
Are you crazy. Nothing in the 3 phones are really identical. This would never work. So u can hook a g4 lcd to a g5 or 10 mb. But nothing else would work. The volume rockers and diffrent. U need to do some studying. What about the dual cameras. The g4s speker in rear versus g5s on chin. Wtf man dont tell people this crap. Now people will start buying other mbs and asking why they wont fit right.
Click to expand...
Click to collapse
Check this link
xda-developers LG G4 G4 General Does LG G4 motherboard can be replaced with Lg v10 motherboard? by dianxxyyzz
rlamba said:
Check this link
xda-developers LG G4 G4 General Does LG G4 motherboard can be replaced with Lg v10 motherboard? by dianxxyyzz
Click to expand...
Click to collapse
Well i will stand corrected on the v10. But still costly
TheMadScientist420 said:
Well i will stand corrected on the v10. But still costly
Click to expand...
Click to collapse
But why would you bother.....I'd rather the v10 over g4.
stinka318 said:
But why would you bother.....I'd rather the v10 over g4.
Click to expand...
Click to collapse
I wouldnt. My g4 mb died and i got a g5.
If i want a v10 i would buy one. Well try. If i had the funds if not i would raise them
TheMadScientist420 said:
I wouldnt. My g4 mb died and i got a g5.
If i want a v10 i would buy one. Well try. If i had the funds if not i would raise them
Click to expand...
Click to collapse
Exactly what I did but got one with a locked bootloder sadly but it is a start.....g5 not to bad
stinka318 said:
Exactly what I did but got one with a locked bootloder sadly but it is a start.....g5 not to bad
Click to expand...
Click to collapse
I sadly got the sprint varient. No unlock no downgrade and no root. But i was able to get msl no root and gsm unlock no root
TheMadScientist420 said:
I sadly got the sprint varient. No unlock no downgrade and no root. But i was able to get msl no root and gsm unlock no root
Click to expand...
Click to collapse
I'll be happy with just root so I can deblote but will look at it later...
I received this phone on 1st July and today, 27th July, it just died on its own. Recently the camera module became wobbly and whenever the phone vibrates it rattles a lot.
Well, an hour ago i sent a whatsapp message to my friend, put the phone down, after a minute i picked it up to check, and lo and behold, it cant turn on anymore. It cant be battery issue because i know it had a more than 50% charge. I tried plugging in the charger and switching it on but it still doesn't work.
Called up Flipkart.com to claim my Mobile phone protection insurance . They will pick it up for repair. Hope all things goes well.
However, i am still unsure about the Swivel camera module. Dont know if it will hold up anymore seeing how it became loose so quickly. I trusted Asus, not anymore....
I made a youtube video showing its wobbly camera.
https://www.youtube.com/watch?v=8Rf24NTMS_o
Asus 6z dead
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
Well i hope flipkart fulfills my request
There is no service centre in my State, or in my region. i live in the north east (Mizoram) I am screwed!!
Guys it started working again, out of nowhere.
Your video is unavailable so I can't tell if your camera is rattling more than mine. They should've implemented some kind of a lock when camera is not used and used a rubber coating or something in that camera hole so it would be at least quiet.
mikael_schiffer said:
Guys it started working again, out of nowhere.
Click to expand...
Click to collapse
Was your ZF6 rooted?
How much did you tune your ZF6?
Have you played with the developer settings?
This is why you never buy stuff made in China!
amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
can you me explain how the device is dead please ?
Have you unlocked the bootloader / flashed anything / rooted the device ? What did you do the last time it booted regularly ?
Click to expand...
Click to collapse
Thx
This happened to me too a few times. Fine one minute and the next screen will stay black. Pressing power does not do anything. You can not bott, restart you phone because nothing happens.
I am rooted and use xposed, custom kernel so I will not bother with Asus' service
What has worked for me every time is taking out the sim/SD card tray. Then powering on works.
my phone also died
This also happened to my zenfone 6 on the 28th June. Completely unresponsive (and removing the SIM tray didn't change anything). I bought it from Gearbest, who have agreed to replace it, but I'm still waiting, with no ETA so far. I loved the phone while it worked, so I'm a bit disappointed. BTW, if you don't need a selfie cam, a bit of silicone glue solves all the camera issues
echang8 said:
This is why you never buy stuff made in China!
Click to expand...
Click to collapse
It was just an user error (as with many other reported bugs), no device died:
https://forum.xda-developers.com/ze...ssion-asus-6z-zenfone-6-t3943175/post79972862
---------- Post added at 13:49 ---------- Previous post was at 13:45 ----------
johnmolyneux said:
This also happened to my zenfone 6 on the 28th June. Completely unresponsive (and removing the SIM tray didn't change anything).
Click to expand...
Click to collapse
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.
_jis_ said:
It was just an user error (as with many other reported bugs), no device died:
https://forum.xda-developers.com/ze...ssion-asus-6z-zenfone-6-t3943175/post79972862
---------- Post added at 13:49 ---------- Previous post was at 13:45 ----------
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.
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Click to collapse
I was using stock standard software. The phone had been on the charger overnight, and in the morning was dead - no response to pressing any combination of power and volume buttons. I followed a set of recovery instructions from gearbest, nonw of which worked, and then they asked me to return the phone.
I know there are many people waiting for this phone to be released, or shipped, and they're wondering what the holdup is?
I think Asus built themselves a lemon. While it looks cool, and has some decent specs, and many people want one, the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device! So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already! I know that my interest has basically died and I will not even consider this phone until I read that many have the phone in hand and ALL the major bugs have been squashed!
jaseman said:
I know there are many people waiting for this phone to be released, or shipped, and they're wondering what the holdup is?
I think Asus built themselves a lemon. While it looks cool, and has some decent specs, and many people want one, the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device! So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already! I know that my interest has basically died and I will not even consider this phone until I read that many have the phone in hand and ALL the major bugs have been squashed!
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Do you have this phone ? how many people on this forum have their phones that are dead or sent back ? How many people do you know who have their phones dead ?
Envoyé de mon ASUS_I01WD en utilisant Tapatalk
echang8 said:
This is why you never buy stuff made in China!
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Did you ever notice how many phones are actually made in China?
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_jis_ said:
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.
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Using a different launcher should not brake the phone.
abprie said:
Using a different launcher should not brake the phone.
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Sure.
I didn't say it would damage or break the phone, or that the phone would die. It's not even a third-party launcher error, but an ASUS gesture error that, in combination with some changes in developer settings (scaling), can cause the non-standard behavior of the launcher. This can surprise the inexperienced user and he or she may consider the phone broken. Like it was with Animation scale bug a few updates before.
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jaseman said:
the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device!
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I regularly attend discussion forums in several European countries about ZF6. I have encountered one case where a child threw a ZF6 into a mother's pool and one user who had one SW problem after another and constantly spammed the forum. But these problems were not device errors, but his ignorance of ZenUI and pure Android. Eventually, he bought a phone from a manufacturer he had been used to for years, and finally there is peace in the forum now.
Here at XDA it is different, most of the pseudo problems are endlessly discussed by those who have never held the ZF6 and fatal problems affect users mostly from an unnamed Asian country. Poor users from the same country most often complained about my previous Xiaomi Mi A1 with Android One about missing MIUI (!) and about slow updates (despite the fact that we have had regular monthly updates). Anyone can make his own conclusion. Most users do not deserve to use a smartphone at all because its complexity often exceeds their capabilities.
Then there are UK users complaining about slow filling of warehouse in stores and USA users who complain that the ZF6 is not on sale in their country yet.
I'm involved in the ZF6 user community in my country, and as far as I know none of them have had any fatal problem yet.
ASUS has only one problem, it did not expect such an interest and does not manage to produce in such quantity.
jaseman said:
So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already!
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This is your personal pure and false speculation.
just too popular
I also think the number of actual incidences of broken zenfone 6 reports are very few, say less than 10, which is about par for the course in a new phone, and I think I've just been unlucky. The real problem here is that the phone is almost exactly what everyone has been wanting, and so every batch delivered to the retailers almost immediately sells out. Anyway, I'm really looking forward to getting my replacement, which can't come soon enough.
micky387 said:
can you me explain how the device is dead please ?
Thx
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Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).
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mikael_schiffer said:
Well i hope flipkart fulfills my request
There is no service centre in my State, or in my region. i live in the north east (Mizoram) I am screwed!!
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Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).
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amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).
echang8 said:
This is why you never buy stuff made in China!
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Asus zenfone 6 or 6z not made in China it is made in Indonesia.
And plz describe details about u r phone dead story.
Sent from my ASUS 6Z[emoji769] using Tapatalk Pro[emoji2400]
amol khedkar said:
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
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Classical tinkering with a new phone without proper knowledge. So it was user error.
"to make the phone faster" as if ZF6 is not fast enough...